Customer Reviews for U-Haul Moving & Storage of Dutchtown

2 419 évaluations

4230 Gravois Ave   Saint Louis, MO 63116
(One street south of Chippewa and Gravois)

(314) 899-4432

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 9/30/2022 - 10/1/2022: 8h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(314) 899-4432

4230 Gravois Ave
Saint Louis, MO 63116
(One street south of Chippewa and Gravois)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 9/30/2022 - 10/1/2022: 8h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
1

The check in process does not work on a mobile device.

James H. 
Évaluation :
3

Office staff was sometimes hard to get a hold of and the facility has some security and debris issues. However, overall, I would recommend this location with the advice to avoid after dark.

Vanessa R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beka R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thong T. 
Évaluation :
5

Much easier than I anticipated! Actually it was flipping easy!

Karen S. 
Évaluation :
5

Picking up my U-Haul van was quick and easy. Dropping it off afterwards was simple and quick. The team at the store site were all ready and willing to help.

Lauretta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Nice

Cedric M.  |  Premières impressions 
Évaluation :
1

The uhaul moving help mover stole from me and due to you all advertising them I hold Uhaul as equally as responsible. I will never recommend anyone to Uhaul or their movers.

Modena B.  |  Expérience générale 
Évaluation :
5

The truck was shaking a lot We felt like we were in a swing Thank you

huma B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber W. 
Évaluation :
5

Signage at U-Haul Moving & Storage of Dutchtown is inadequate. When driving to the location, it's very difficult to figure out how to legally enter their parking lot.

Richard D. 
Évaluation :
4

Do not allow reservations to be placed if they can't be fulfilled, the fact that my reservation was changed twice the day before I had it set for was very frustrating and caused extra stress to my move. Also there was a lot of grease in the bed of the truck that got on my furniture

Kyra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard L. 
Évaluation :
4

There was a location closer to my home which was originally designated as my pick up site but was informed the day before they did not have the size trailer I had reserved. No big deal, just would have preferred this site.

Alan S. 
Évaluation :
5

The STAFF IS AWESOME!!!!!

RHONDA Y. 
Évaluation :
5

Marion drop off the best!!!

Chris V. 
Évaluation :
1

I rented a 5x8 enclosed to move my daughter to Dallas. The man who installed the trailer light plug put it in upside down, I had to show him how to connect it. The trailer came off the ball going down Gravois and I dragged the trailer by the safety chains for about half a block before able to pull over. Thanks God my wife or daughters were not driving a loaded trailer. I returned trailer and got another one. This replacement trailer vibrated very badly all the way home. I looked at the tires and the left was severely cupped. The right tire was missing about half the tread, down to the casing. similar to a big truck recap coming off. I called the 800 number and they sent a service person out to fix the tires. He was in a private car, small four door with just a floor jack and no tools. He stated we would have to take them off, go back to East St. Louis, mount the new tires and bring them back. He reeked of marijuana and the whole experience was very startling and unprofessional. I called the 800 number to report this, he stated he had another service call and left. This was Dymonds Classic Tires, Inc. in East St. Louis. I called the 800 number again and they sent out Purcell Tire. Very professional, had a service truck and was done in les than half an hour. Great job by them. Overall experience was very disappointing. I hate to think what would have happened if that trailer blew the tire going down the interstate at 55 miles

STEPHEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis N. 
Évaluation :
5

Everything is awesome Keith”GM” and his team are rock stars able to help me with all of my questions and moving needs

Dale E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harsh B. 
Évaluation :
5

Keith is a awesome person.He was so amazing at his job.He has a great personality I will definitely recommend this facility to everyone I know in south county and city

Tamika A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HATUNGIMANA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
1

They charged me for gas and I put gas in it and have receipts to show proof.

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM R.  |  Expérience générale 
Évaluation :
5

none. They were perfect!!

janice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariano D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAY S. 
Évaluation :
5

Sabrina was super!

Paula T. 
Évaluation :
2

I was having a hard time picking my truck up from the website so I went inside to get help. The woman helping me was really nice and was explaining what happened. There was a woman working 2 workstations down from where I was being helped, when the woman who was helping me started to look for the keys to the truck that I was there to pick up the lady 2 work stations down said that she was renting it. I jokingly made a comment “does that mean I get $50?” And the woman 2 work stations down (who I do not know her name but she had thick rim glasses, many tattoos and a shoulder length darker color haircut) snapped and yelled “Umm no that's only if we don't have that size truck we have other trucks the same size!” Im not sure what her problem was but it seems like she is a constant problem because the manager came out immediately and told her to “calm down” and to “let it go” along with the lady who was helping me shook her head and apologized for the other woman's actions. after the manager finally got her to be quiet She continued to talk under her breath so I was not able to hear what she said. The manager was very kind and helped me from this point! When I returned the truck to the designated area the gentleman that was cleaning the trucks was very kind and courteous. I believe his name was David but I could be wrong, it was a busy day of moving but the gentleman that was cleaning the trucks made the end of my day and the end of my stressful day so much more enjoyable he is a keeper! As I'm sure uhaul knows that moving is a very stressful and aggravating process. When It's 8:30 in the morning and I'm being helped by one person and then getting yelled at by someone who obviously causes problem regularly.

Andrew G. 
Évaluation :
5

Great ease in dropping off my rental. Helpful guy.

Dan S. 
Évaluation :
3

I should be able to have 24 hrs access to the building to get in and out of the unit as I need to.

Candice W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda C. 
Évaluation :
3

The supervisor was being rude and was cutting me off while I was talking, she kept hanging up on me being disrespectful.

Barbara B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond E. 
Évaluation :
3

It was very impersonable. The girl was nice but everything was done on my cellphone for checking the truck. We were told the area the truck was at and sent on our way. I am from the generation that appreciates customer service.

Phil T. 
Évaluation :
3

Had a few kinks along the way

byron b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CONNOR M. 
Évaluation :
2

Was 10min late for drop off and was charged for another day of use. 6 hours was not enough to load, drive, unload, and drive back. If I pay for a day I should be able to use the whole day u told closing to return. Don't call it 'per day' if a 'day' is only 6 hours.

Nikolas B. 
Évaluation :
4

Lady that help us with checking in was very nice and helpful.

Constance D. 
Évaluation :
1

They kept sending me out without trying to help

Floyd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dhruv P. 
Évaluation :
1

When I signed the contract and added Smart Move I asked the agent if this covered damage to the truck. While parking the truck we hit a tree branch and dented the front corner of the box. On returning I reported that there was damage and asked to clarify that the agreement covered damage to the truck. When I got final invoice email I had been charged an extra $600 for truck damage. Perhaps I did not sign up for the correct coverage but I ASKED THE AGENT if this covered damage to the truck. Other that that this location has always been great to work with. We need to rent another truck next week and I'm not sure if I should find a different rental company. Joe Ogier 3724humphrey@sbcglobal.net

Joseph O. 
Évaluation :
5

The inside desk clerk was great. The gentleman outside was really great in helping me get on my way and taking pics to document the trailer condition.

Jere W. 
Évaluation :
5

Nothing. Great experience.

Janiree B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charliza L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dougneshia H.  |  Premières impressions 
Évaluation :
3

i was not given a guide for re-filling the van gas tank after using - which in turn made me pump more gas than needed into the vehicle.

Jose E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toma G. 
Évaluation :
5

U have the situation on lock. I will only come to this location. ⭐⭐⭐⭐⭐

Jeanne S. 
Évaluation :
5

Drop off was simple and quick. The trailer parking location could be made less in the way of the equipment return location, but not a problem if you can back a trailer in tight spaces.

Patrick M. 
Évaluation :
1

I have used Uhaul several times in my life and they have always been wonderful. I rented the truck at 1/4 tank of gas and after the move I put $25 in gas which brought it back up to 1/4 tank. I have always returned things I borrow in the same condition. They charged me almost $50 for fuel and a cleaning surcharge. Plus $20 for checking in the truck the next morning. All of which I have never had a problem with before.

Cole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt O. 
Évaluation :
3

The truck I reserved had a malfunctioning door on the trailer and would not close. There was not another one that size do I had to drive a larger truck. Why did the location not know the trailer door would not close? It was open when I inspected the truck.

Russell E. 
Évaluation :
5

Best customer service ever!! Staff and GM went above and beyond with a shortage of technician, to get my hitch installed and my trailer hooked up I could get my move done as planned. Have already recommended this location to my local facebook friends.

Barb H. 
Évaluation :
5

At first there was a bad light cord on our car dolly, found during the light check. The staff was very helpful and friendly. Fixed my problem fast and allowed me to be involved, no sit and wait. Rest of the trip was normal with no issues. I will use this location in the future.

caterina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TITIA G. 
Évaluation :
5

the staff at this location is superb

david s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
3

The people were nice and knowledgeable but the truck was full of water on the passenger side. Door was left ajar during previous rain. Shows no one checked it prior to my rental.

Debbi C. 
Évaluation :
4

Manager was very helpful.

Wendell L. 
Évaluation :
3

I tried to do everything online with the app . I had a 3 day reservation for a van and tried to pay online, after a call to the corporate phone number I was assured that everything was in order and although they had my card number it wouldn't be charged until pickup. I was renting from 3PM Friday till 3PM Monday. I got off work at 3 drove to the location tried to check out with the app for 15 minutes then went inside and was told my reservation had been given away when I was a half hour late. Eventually they got me a van later Friday evening but I checked with U-Haul corporate and they said it is not required, but the franchisee should hold the vehicle for an hour and they should call before they give your rental to someone else. It worked out in the end although I thought our plans were ruined for some time at the counter. It turns out the end of the month is not a good time to rent as leases are up or just starting. Saint Louis had some unprecedented rain and flooding so there was a extra high demand at that time. Don't just assume your local dealer will have rentals just sitting around and stay in contact with the franchisee as they are not obligated to text you and see if you are still coming to pick up your rental.

Christopher R. 
Évaluation :
2

My uhaul wasn't read the day I went to pick it up so I had to wait an additional 2 days

Kenneth T. 
Évaluation :
5

The staff was very helpful and pleasant

Dionne B. 
Évaluation :
1

Unprofessional and unorganized

Vanessa W. 
Évaluation :
5

Guys were very nice and reacted quickly to get us checked in.

Sara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keran L. 
Évaluation :
2

Customer service was rude and the lady I asked a few questions to about fees, she had no knowledge whatsoever and whoever Keith was, he was RUDE

Ray H. 
Évaluation :
2

Truck was prepare are equimp probably, staff at dropping off took almost an hour to check out being that I was the only customer

STEVEN W. 
Évaluation :
5

Staff was very polite and friendly

Dionne B.  |  Premières impressions 
Évaluation :
5

Rien

Marquise L. 
Évaluation :
4

Clean the Uhauls

Joseph K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robera N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
3

Facilities need to communicate do that I don't half to argue about tank being half full

Steven H. 
Évaluation :
3

Your initial response to my rental request was for a pick up at one of the St. Louis locations on Kings Highway, which i originally requested. The day I needed to pick up the trailer i was rerouted to the location on Gravois. I did not enjoy driving an approximate extra six miles to the location on Gravois to pick up. the people there were very helpful and accommodating.

William D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILL V. 
Évaluation :
5

The staff was very helpful and friendly. I appreciate them working with me on this project.

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENEVA H. 
Évaluation :
5

I have selected “not applicable” for the questions above because I did the after-hours equipment return and didn't visit the inside of the location or interact with any personnel. However, I will say that the equipment return process was very smooth and I greatly appreciated the ability to return the truck after business hours, as we weren't able to finish unloading before this location closed.

JULIANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick F. 
Évaluation :
3

It was ok- they charge you 25 dollars to unload your car from the trailer (given I paid 2k for this one way move I was really surprised by that…) no one at the front desk was particularly helpful- they just seemed…confused.

Victoria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewana C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADDIA S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan F. 
Évaluation :
2

Though this uhaul facility did a decent job at keeping the storage area clean it is not the idea location. Uhaul reduced their storage hours to only be open while office personnel are there. This is inconvenient but I understand why. Numerous times while I was at my union there were people who were trying to get in- many homeless people and people who were on drugs trying to get in. There was someone in the bathroom for a few hours doing drugs, a couple times people were so high they wouldn't even acknowledge you when you talked to them. I don't know what the fix to this is, but just something to be aware of if you use this storage facilty. Again, staff and units were good. Hours and the location was not, especially with people trying to get in.

Adam H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
1

We were not told about the large post in the unit which took up space within the unit. When I called I was told I would get the free month with truck rental. Then when I got to the facility I did not receive the discount.

Carrie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa K. 
Évaluation :
1

Return equipment and they say I didn't. Had to drive all way back up there to get it corrected.

Richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria S. 
Évaluation :
4

Was not able to have u boxes picked up when I requested so they came a day later and now I am being charged rent for u boxes that I didn't need or request. Frustrating to deal with.

Katie M. 
Évaluation :
5

The U-Haul truck share 24/7 system did not work for me. 1) the web site never responded during the “verification” step. 2) the truck I was supposed to take was blocked in by a bunch of other equipment, so I would have had to talk to a human anyway. I had to go inside and rent my truck the typical way, with the assistance of an employee.

Scott M. 
Évaluation :
5

The rental locations were great, but the website is more than problematic. I've deleted rentals in the past (and confirmed the deletion by refreshing the browser page afterwards) only to have them show up again days later (and on the rental location systems - sloppy system Database restore by the IT guys?) But the biggest issue was with the 24/7 rental workflow. I had to make a last minute change 24 hours before by calling UHaul and this caused the "Pickup my truck" link to not show up on the day of the move (I was ontime etc.). I was on hold with UHaul help line for over 50 minutes before the local STL dispatch office opened at 9am. We called them, explained the issue. Within 2 minutes the link showed up on the website and we could pickup the truck. However the person on dispatch never got back to us either. This whole experience delayed our move by more than 2 hours. I will never use the 24/7 pickup feature again. Also UHaul main help line is ridiculously broken. UHaul as a company is really becoming a trainwreck.

JERRY M. 
Évaluation :
3

UHaul changed the location of pickup by 13 mi more than a week prior to scheduled delivery. Truck had over 105 000 and check engine light came on during use. Otherwise everything else went well.

Mark S. 
Évaluation :
3

When checking in, the staff was very slow to help me, even though there were no other customers in the store. The windshield wiper on the Uhaul truck was broken, which we unfortunately discovered later in the middle of a rainstorm going down the highway. I would recommend that the office staff be more diligent on helping customers and that the trucks be more thoroughly inspected for damage.

Alexandra M. 
Évaluation :
2

The first place I was to rent the truck from gave my truck to another person. They got me a truck in another location and that other Uhaul the truck had no gasoline and needed to add gasoline myself and never got the refund back. Not pleased with the service provided.

Aramis V. 
Évaluation :
3

I Believe I was overcharged this time,,,,there was 2 seperate payment taken from account for usage of van. Will be there soon to look into this.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle C.  |  Premières impressions 
Évaluation :
5

They was professional and concerned about the annoying ants we had to travel with they SPRAYED and I believe they found a nest in the door panel I tried calling the 1800 U-HAUL I can't get through no

Sarah D. 
Évaluation :
5

The Staff are knowledgeable and extremely Nice 😊

Lawanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM S.  |  Expérience générale 
Évaluation :
4

The workers behind the front desk were generally quite nice and helped wherever they could. However, the first van was missing its catalytic converter. The van second had a cracked windshield when I got it and smelled strongly of smoke. The smoke smell was mentioned as likely due to someone smoking while cleaning the vehicle, and was overwhelming until the vehicle was properly aired out. The vehicle worked well enough on the road though. Also, returning via the website is a mess. Trying to access my rental using the rental number and name without a login is totally non-functional. After logging in and associating the rental, the location page had issues where it wouldn't ask for location permission. Also, that page was mostly unnecessary. The final (I think) page of the return had greyed out numbers and no completion button, making me feel like I couldn't complete my return. It turns out I only really needed to park the van and drop off the keys, which would have been a wonderful experience if it was clear that was all I needed to do.

Matthew C. 
Évaluation :
3

I had to go to this location because another location did not have working trailer equipment. The refund for that charge has yet to be returned to me. I will likely never use uhaul again.

JOY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique M. 
Évaluation :
5

All Was Amazing,

Ricardo F. 
Évaluation :
5

Everything went well. Can't think of an improvement.

Therese R. 
Évaluation :
4

I had rented a U-Haul for three days and not even 24 hours later the air conditioner went out in the truck and they only refunded us 20 % for only one day The last day

Sabrina S.  |  Premières impressions 
Évaluation :
3

There was mouse poop all over my things when I moved out.

Shannon R.  |  Expérience générale 
Évaluation :
5

Keith is a great person and manger. The employees as well are great help. May God bless them all. For the many lives they may help by doing a li Xtra mile for someone.

MARIA A.  |  Expérience générale 
Évaluation :
5

Maravilloso y muy util cuando necesites mudarte.

Ramon S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Janae M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyhessia L.  |  Expérience générale 
Évaluation :
5

Very nice and friendly crew!

Boshanda Kim J.  |  Premières impressions 
Évaluation :
5

Last night I received the best customer service ever and I have been to a few

DRAKE H.  |  Premières impressions 
Évaluation :
5

I hired guys to move me from the storage to my home as well. The company phoned the day before their scheduled date to confirm everything. The movers called also the next morning of the move to confirm time & location and they phoned to give eta, as in route. The young man named Jimmie @ Helping Hands-worked professionally, was very helpful and was strictly about the business of moving!! I give Jimmie ***** stars !! I'll definitely recommend people I know to us U-Haul's Helpers @ Helping Hand. Everything went smoothly.

Alnita H.  |  Expérience générale 
Évaluation :
4

I wish they stayed open a little later

Donald T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina R.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeffery C.  |  Premières impressions 
Évaluation :
5

Keith will get the work done!

Maria A.  |  Premières impressions 
Évaluation :
4

I didn’t appreciate having to pay a full month storage rent for five days.

Pat F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tamra h.  |  Premières impressions 
Évaluation :
2

Good luck

Chuck R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reiko A.  |  Expérience générale 
Évaluation :
5

My interaction with your legal department and local staff, helped accomplish what i needed while somewhere other than Missouri. I hope the severed lock were noted in rounds made by security, I don't know when or who did it. While on hold, a manager checked and the contents were there but the lock severed. The contents were gathered, one tote, by the contact person I listed. The tote is not with me yet to confirm it is intact...all contents. Thanks. K J Rollins #1240

Karen R.  |  Expérience générale 
Évaluation :
5

Everyone was great especially Kieth. Thanks for everything. Ann Jacobs

Ann J.  |  Expérience générale 
Évaluation :
5

The best run small business (franchise) location I ve encountered. Organized, clean, in good repair, timely with messaging and paper work. Ah, could the world be run as well.

William W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demiko D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BERTHA I.  |  Expérience générale 
Évaluation :
5

Only problem was the mice ate on some boxed and fecees on my couch and blankets. The workers were very nice

Jacqueline O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia b.  |  Expérience générale 
Évaluation :
5

This U-haul location is so helpful. Whenever I had questions or needed assistance, they made sure to help. They really did their best to always keep me informed. And thank you for processing my move out!

Chelsea W.  |  Expérience générale 
Évaluation :
5

From start (5/17) to finish (12/21) my experience and contact with U-Haul has been exceptional! Convenient location, friendly staff and very clean facility!

Terry G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iresha H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus J.  |  Premières impressions 
Évaluation :
4

Aucun

mark e.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARREN J.  |  Expérience générale 
Évaluation :
3

In the last couple months that we rented there it seemed like this location was trying harder to make everything safer and more secure. When we first moved our belongings into the storage facility I was really put out by how unhelpful the workers were, and how sketchy the location was. But in the last few months we had no issues, felt very secure each time we visited, and were impressed with the cleanliness of the facility and the helpfulness of the staff.

Jessica G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T.  |  Expérience générale 
Évaluation :
3

Had sticky pad for bugs/rodents in unit. Upon leaving unit there were dozen plus roaches on pad, items there for 3mo. Terrified may have brought some with me upon moving my items to new place. Great staff always friendly and helpful said had a bug issue with a tenant think its under control

Christina B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pat F.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bryan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILDA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy b.  |  Expérience générale 
Évaluation :
1

I've been here before for storage rental and truck rental…this time was not good. The girl behind the counter acted like she had better things to do than wait on customers - she barely spoke to me and when she did I wasn't even sure if she WAS talking to me because she was eating at the same time. Quite unprofessional. I felt like I was interrupting or annoying her, which is never a good feeling for a customer. :( Then when I tried to come back at 7:45pm to put some things in my storage unit, my key card wouldn't work and said it was "after hours" although the reader displayed access hours until 10pm. Soooo…that is also an issue.

Holly S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B.  |  Expérience générale 
Évaluation :
3

It's down the street from me. But the young man should have told me by me having a net spend card they took a hundred a something off my card an didn't tell me I wouldn't get my money back for a week but when I turned the truck back in another person name pop up I would have paid cash if they would have told me that.

Lurlee P.  |  Premières impressions 
Évaluation :
1

Aucun

SALIEU K.  |  Premières impressions 
Évaluation :
4

Due to the homeless people trying to break in and steal stuff it just causes a big problem. It affects people that work daily hours I need to be able to access things after 7 p.m.. it makes things almost impossible for somebody to get something done.

Diana R.  |  Premières impressions 
Évaluation :
5

The staff was great very fast and respectful will be seeing you guys again soon

Dwayne H.  |  Premières impressions 
Évaluation :
1

Every time I rent truck 🛻 This time I went for truck but that’s miss understanding they give me storage and locker key they charge money ,I was like what I need truck not storage then they give me truck and return my money back but I don’t take locker and key I left there but they don’t give me money back like $13

Hom B.  |  Expérience générale 
Évaluation :
5

I’ve had the opportunity to take my business somewhere else but didn’t all because of the owner/manager/staff!!!! TOP NOTCH

WILLIAM R.  |  Premières impressions 
Évaluation :
5

Friendly and informative help at counter. I got exactly what I needed for a fair price

John B.  |  Premières impressions 
Évaluation :
1

I rented a storage locker at the South County location months ago. While Keith, the manager, did act professionally I have a negative experience while checking out. As a customer acting in good faith, I pre-paid my rental every month. This most recent pay period I pre-paid for October and November. It was to go from the 15th to the 15th. Your records will reflect this information. I was able to retrieve all my belongings and check out on the 16th. I requested a pro-rated refund because I only used the unit for one day yet paid for the entire month. I was told, rudely, by the front line staff "NO PRORATES!" While I understand that as a business model, I explained that they could rent the unit to another customer thereby making more money. Again, I was treated rudely. I want access to UNIT 1302 until November 15th, since I paid for it. Do not rent that unit, although it is empty, to another customer. I wanted to provide this negative feedback and I will update a YELP review as well. Please let me know if I can provide any additional information that might be helpful. Mike Cundiff mikebcundiff@gmail.com 314-532-7040

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
3

On tje very first day I arrived with my moving company at this facility, the two individuals employees I was dealing with were absolutely horrific. So much so to where I had to contact the District Manager the following day.

Sonja W.  |  Expérience générale 
Évaluation :
5

They were very nice and polite i would definitely come back

Darryl R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony l.  |  Premières impressions 
Évaluation :
3

I can't remember her name, but the young lady that set up my account initially and she was also there the day that I emptied my storage locker for the first time. It was completely wonderful engaging and made the experience great. There were some hiccups along the way with adequate payment processing and auto payment not being set up. However, her disposition makes all of the errors utterly OK with me. Also, your regional VP I spoke with took the time to give me a call and apologize for another situation. If I do use a location again, I will use this one.

kristian o.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

doreatha s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary R.  |  Expérience générale 
Évaluation :
4

You have to use an access card each time you enter the building. If you're bringing in 100 loads, you're going to have to swipe your card 100 times. Pretty inconvenient.

Matt S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEWART A.  |  Expérience générale 
Évaluation :
5

The man was very nice some of the best ccustomer service I've seen in a long time I was very satisfied.

Darryl R.  |  Premières impressions 
Évaluation :
5

The staff at this location was amazing.

DEVEN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlotta g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika W.  |  Premières impressions 
Évaluation :
4

SAHAQUITA WAS SO HELPFUL AND MADE MY MOVE SO MUCH EASIER SHE DEFINITELY DESERVES A RAISE AO AT LEAST EMPLOYEE OF THE MONTH.

Lamar M.  |  Premières impressions 
Évaluation :
5

The staff was awesome! I just finished a 12 hr drive, so I was exhausted. They made everything super easy and even walked me through how to use the self-storage access doors. This was some of the best customer service I've had in a long time.

Timothy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hobson P.  |  Premières impressions 
Évaluation :
1

Someone broke into my storage and stole a lot of my belongings. I have made a police report and detectives will soon follow up on this felony...

MICHAEL G.  |  Expérience générale 
Évaluation :
1

Absolutely horrific customer service. The worst I've ever come across. I've been in the Customer Service industry over 30+ years, and if I would have come even close to having treated one of my customers the way I was treated I would be on the unemployment line immediately. The two staff members I dealt with were beyond unsatisfactory.

Sonja W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lasha R.  |  Premières impressions 
Évaluation :
5

Convenient storage. Helpful and efficient staff.

Melinda N.  |  Expérience générale 
Évaluation :
5

Chris was extremely helpful on several occasions. Highly recommend this location.

Michelle M.  |  Expérience générale 
Évaluation :
4

Had a problem with my unit yes

Angelia B.  |  Premières impressions 
Évaluation :
1

There is water leaking in my unit from an overhead AC. I anticipate only needing it for a month or less so I put my things away from the water and covered them with plastic. I hope that's enough to keep them safe from mold.

LAURA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vertha I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly S.  |  Expérience générale 
Évaluation :
5

the young man helped me and my dad was very good and professional, i highly reccomend this location over any other one.

BOB U.  |  Expérience générale 
Évaluation :
5

The two personnel were so helpful and kind.

Melinda N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trina C.  |  Premières impressions 
Évaluation :
5

Keep up the great work. I never had any worries about my belongings.

Tiffany D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert s.  |  Premières impressions 
Évaluation :
5

Chuck was terrific definitely will recommend to everyone.

Alesia W.  |  Premières impressions 
Évaluation :
4

Great customer service!!

Kim B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
5

Everyone I did business with was very knowledgeable and helpful. Also everyone was so nice.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEN G.  |  Expérience générale 
Évaluation :