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SALINA T | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30 II
Testimonials From Recent Customers
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The manager of this facility has gone above and beyond to help me solve problems I have had in the past. I recommend this U-haul to all my friends and family. The world needs more people like David that truly cares about the company he works for and his customers in need. Good job U-haul you got a winner at this store. sincerely James M. Kaker
JAMES K | Expérience généraleTassney was Great‼️
Euneta D | Premières impressionsI will always use this uhaul for storage and truck rentals!!!
CASSANDRA M | Expérience généraleGrateful for the opportunity and would advise anyone to use U-Haul five Star
JOHNNY P | Expérience généraleRepresentative was very professional, pleasant and helpful.
RITA M | Premières impressionsThe guy at the counter seemed to be offended from a question I asked. His attitude was abrupt and condescending. Also, when they ask for who to contact in addition to the person who rented the storage, it's ridiculous that if it's a spouse that it can be the same address as there person who rented space.
SALONE R | Premières impressionsThe people were really busy and you had to wait a long time in a long line and when I did get the truck, it was parked between other trucks. I couldn't access it and the gentleman that was out. There was no help. No one came to assist and everyone just seem too busy to be polite
paulette b | Premières impressionsMerci.
CORETTA T | Expérience généraleSome employees mainly the guys acted like they was doing me a favor by doing there job. Like I was a inconvenience to them. But the facility was nice and well kept.
ROGER S | Expérience généraleStaff members were very helpful and friendly.
KIM J | Expérience généraleYou Guys are Great! We appreciate you and wish we had started there!
RAMONA B | Expérience généraleThank you for your service.
SEVERA T | Expérience généraleVery clean and safe storage and staff professional
Gina H | Expérience généraleThe best customer yes nice people and polite
LEONARD A | Premières impressionsVery clean!!
RACHEL L | Expérience généraleI forgot the Lady in the office at the location black beautiful ❤️ her she look me in my eyes she smile she help me over n over my day was terrible my brother 😍 her to she was a Blessing
Jo T | Expérience généraleWe were fortunate to deal with "Oscar" during our many calls over the 7 months we leased in the new, climatized building at John T White. Each and every time "Oscar" exceeded our expectations for helpfulness, professionalism and Customer Service. It's a different day and time nowadays, so it's always a welcomed surprise when we encounter a professional who understands genuine customer service and puts the customer first. We also appreciate companies who train their leads and management people well. It's a difference of night and day. Our only frustration was the John T White location in Fort Worth seems to be continually understaffed, creating lengthy wait times in lines at the location, as well as causing many repeated calls, trying to get through to the location staff. Also, most of them have no clue how to efficiently operate the new storage facility that has alarms for everything. Not once while we were using this facility could we or the employees get into the building and/or storage unit without setting off every bell and whistle. Whoever we were working with always had to call someone else to help get us into the building and on several occasions the employees were continually setting off the alarms themselves. Only a couple seemed to know what to do and at times even they were fumbling with the system. Hopefully, the more that new facility is used, the more familiar employees will become. We were genuinely thrilled to be one of the first to use the new building. Everything was clean and state of the art! We needed climatized storage for our fine furniture and felt safe in storing our furniture and belongings there. The moving carts were very helpful! Thanks, ~Carneti White
WAYNE W | Expérience générale....
Jessica R | Expérience généraleMerci
Cyquinthia p | Expérience généraleThe Rep.was very informative,professional and kind !!!
gerry h | Premières impressionsTHE PROBLEMS THAT I HAVS AND STILL HAVING IS WITH THE FRONT OFFIC,THEY LISD CONCERNING A PAYMENT THAT WAS TAKING FROM MY BANK THAT I TALKED TO MY BANK COCERNING THE LIE THAT THEY SAID THATI DISPUTED ;THAT I OR MY BANK KNEW OF OR SHOWED MONEY REFUNDED,;I SPENT OVER 4 HOURS TALKING TO PEOPLE IN THE FRONT OFFIC,AT THIS I PAID THE MONTH THAT I HAVE THS CANCEL CHECK THAT WAS SIGNED BY U-HAUL,AND AT THIS I AM STILL GETTING NOTICES UF LATE PAYMENTS.I MOVED MY STUFF TO ANOTHER STORGES PLACE, SO I WAS CHEATED OUT OF $ 193,90 AND HAVE PROOF THAT I PAID AND THEY CASHED MY CHECK AND NO REFUND WAS PUT BACK IN MY BANK,THE PERSON AT THE HOME OFFICE FLAY OUT LIED AND SAID THEY CHANGLE THE BANK AND LOST ,THE BAND HAS NO RECORD OF ANDM OF .MAY BANK REFUNDED THE PAYMENT BEG=CAUSED IT WAS WAS CASHED AND SIGN BY U-HAUL.AND WIL INVESTAGE ,SO I CHECKED OUT 8-30=24 AND PLEASE STOP CONTACTING ME/////////.
Johnny l | Expérience généraleOscar was awesome
JAMYA M | Expérience généraleI have used U-Haul several different ways lately and at several different facilities! Everything has been far beyond excellent!!!!
STACEY T | Expérience généraleExcellent job
Kathy C | Premières impressionsThey were good until they charged me for the unit when I had move out but then that I had no problem wit u_ haul .I would use them again
Iris A | Expérience généraleThe staff was very supportive to my storage needs.
christopher v | Expérience généraleThe storage could stay open til 12 am
Shalon E | Expérience généraleI would have given a perfect score, except for the fact that it took over a month to close out my account and continue to receive threatening emails for nonpayment which is not true.
Sherron W | Expérience généraleIn my time of need she helped me to stop crying and took care of my problem
WILLA J | Premières impressionscalled to cancel my storage, no one would cancel and still. charged me for another's month after I cancelled
GABRIEL F | Expérience généraleKeyanda was great, she helped me with my storage rental. Very knowledgeable and helpful. Cassandra helped me with my truck rental, she was great and made the experience smooth.
GABRIEL F | Premières impressionsGreat !!!
WANDA L | Expérience généraleStorage units has went up
Johnny l | Premières impressionsThe manger is very disrespectful. His customer service is very poor..
RAUF T | Expérience généraleAll good. Thanks
JOSEPH D | Expérience généraleThe information I got over the phone and in the store were different. In store and on phone the were both nice people. It was just a confusing situation.
Shalon E | Premières impressions