Customer Reviews for U-Haul Moving & Storage of El Cajon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of El Cajon

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Neil S.
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I was schedule for a truck pick up at the Lemon Grove office at 7:30am. I got a call saying the truck would not be ready until 9:30am. When I went at 9:30 the truck was still not there so they sent me to the El Cajon office. When I went there the discounts that the lemon grove office had applied did not transfer so I had to go in the store. I left with the truck and went all the way back to my house (18 miles), once I got there I noticed that there was a lock in the back of truck and I could not open it. I had to drive all the back the to El Cajon location, get the truck unlocked, and drive back to my home. I did not get started loading until 11:30, and could not get it all finished by the time I was supposed to be out and had to pay a $270 fee for staying an extra day.

Thomas K.
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My Samsung s8+ would not work with your online site. I kept getting location errors, despite having location enabled. The employees were pretty speedy and kept safe distance so it worked out.

Mark Z.
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Not charge for after-hours return when return is only 530pm. Not my fault your closing early and it's horrible your making these charges now during these hard times.

Marco R.
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Make sure the vehicle is 100% clean they were still ashes in the ash tray. And I had no ac going down the grade towards el centro then the ac worked but air coming out the defrost ducts bad experience for my granddaughter???

Theodore T.
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Nothing. We had excellent service.

Armando L.
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Excellent service

Thomas F.
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Staff was excellent. Very professional especially in today's environment. From counter to field mechanics attaching product and making sure it all worked was friendly, efficient, and knowledgeable.

Briana G.
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Customer did not leave a comment.

Revon L.
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Nice job and friendly staff good

Angela L.
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Customer did not leave a comment.

Timothy B.
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Customer did not leave a comment.

Cynthia B.
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I’ve used this u haul store before and always have a good experience. Great customer service

Edd A.
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Your service is beyond reproach. Thank you.

Ayaba T.
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stop asking for too many personal (and unrelated) questions

Candace D.
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The truck seemed like it had issues shifting but otherwise, overall, it was clean and in good condition.

William B.
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Customer did not leave a comment.

Michael L.
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Everyone at El Cajon U-Haul were great, helpful and friendly. My timing changed three times and they took in stride and did all they could to expertly facilitate my requirements. Thank you so much to everyone at El Cajon U-Haul. I did all this work during the CV19 situation, and El Cajon U-Haul employees did a great job.

Iman P.
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After hours check in using the website was unnecessarily difficult, they've charged me for gas even though I put more gas in the truck than it had when I got it. No I would not be using this location again.

Jaycee C.
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Customer did not leave a comment.

Anna L.
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Why do you call rentals "equipment" so stupid and confusing

John G.
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All good

James M.
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Customer did not leave a comment.

Brantley H.
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The equipment was clean and well taken care of, but the radio would sometimes not work. To include the clock. It would randomly turn on but was off for most of the trip. Also it would be nice if when I picked it up it was already on a full tank of gas. I right away had to go fill up. (I understand it’s based off how it’s turned in, it just seems cheap to rent out a truck with low gas)

Alexander R.
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David and crew great job

John S.
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Customer did not leave a comment.

Tianna M.
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Customer did not leave a comment.

Eric S.
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Customer did not leave a comment.

John B.
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Great customer service from the ladies up front. Even helped me load the trailer. And gave me really clear instructions on where to drop the trailer.

Amjad Y.
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Customer did not leave a comment.

Elizabeth P.
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Molina was AWESOME!!!!!! The gentleman that was at the counter did a great job. Overall experience...FANTASTIC!!!

Andrew T.
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Customer did not leave a comment.

Gary H.
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Customer did not leave a comment.

Mark V.
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Customer did not leave a comment.

Shannon F.
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Customer did not leave a comment.

Romero C.
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Customer did not leave a comment.

Patricia M.
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Customer did not leave a comment.

Javier C.
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Customer did not leave a comment.

Felix R.
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Customer did not leave a comment.

David G.
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The after hour drop off did not go so well on the uhual/share it wanted me to scan a bar code at the location inorder to make sure i was dropping off the rental at the same location i picked up at the uhual help on the phone did not know this new feature.

Willie W.
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Easy on-line reservation, and new vans. Great service at pick-up and return.

Sidney W.
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My pick up location was changed without notifying me. The location was 8 miles further away. My truck pick up time was later than I asked for at 8AM not 9:30AM

Jennifer C.
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Customer did not leave a comment.

Michael W.
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The Team was professional and polite.

Lisa S.
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I made the reservation online for $19.95 a day and was chArged close to $90 per day. Please make this right

Roger B.
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The lot was disorganized.

John R.
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I rented a GMC. Cargo van today and it was very nice clean and new. It drove well and overall it was great. Also the customer service was outstanding. Thank you very much U haul !!!!!

Louis B. | First Impressions |
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it just took to long to get check in and to check out. other than that I really like U-Haul and I will tell my family and friends.

juliet M.
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Customer did not leave a comment.

Kristine B.
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Customer did not leave a comment.

Sergio G.
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Customer did not leave a comment.

Daihan P.
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Great!

Tyler R.
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I was already having a bad day having to transport my car to the dealership in Oceanside. This location was very professional and courteous and even helped me out with a military discount that I didn’t ask for. In a bad situation they did good and I am thankful.

christian ivan l. | Overall Experience |
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You guys are awesome!

Sameer S.
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Customer did not leave a comment.

Asia S.
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Everyone was very polite and helpful, I didn't know there was a storage at this location. Wish I knew that before I went out and purchased one but we will be back in a few weeks. Only thing that was creepy was the worker who kept walking in front of my vehicle trying to taunt me or whatever he was doing. But clearly angry for some reason but he didn't scare me but it's very understandable if some people would be scared of him or pushed away from the facility just by that. Thank you for everything

MARGARET S.
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trouble with your computer systems was a bummer in checking out- otherwise good service.

Samuel Y.
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Customer did not leave a comment.

Douglas J.
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Customer did not leave a comment.

Donald B.
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Customer did not leave a comment.

Huda P. | First Impressions |
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The lady working there she is so nice in she help

Bryan M.
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Customer did not leave a comment.

Huda P.
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I like it because Ferry fast

Shelley F.
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Customer did not leave a comment.

Timothy L.
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need more people behind the counter when you open and close

Gregory S.
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Great service. Employees are very efficient and friendly & go out of their way to take care of you.

Joe E.
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Hire more personnel to expedite the process

Constance S.
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Customer did not leave a comment.

Mike F.
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Had great service and help

Sheila H.
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Everyone was so helpful from pickup to drop off. I was so pleased. Thank you

Eric V.
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Customer did not leave a comment.

WILLIAM F.
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Customer did not leave a comment.

Garry D.
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I was assisted both for pickup and drop off By Scott. He was cordial, informative, and helpful. I have managed many people throughout my Career and I always like seeing people that Take their jobs seriously. Scott stands out as one of those type of Employees.

Mike K.
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I thought that every aspect of the service was excellent as is.

Nicholas L.
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Customer did not leave a comment.

Orlando C.
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Customer did not leave a comment.

Aaron S.
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Customer did not leave a comment.

Cynthia R.
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Customer did not leave a comment.

Nicole M.
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Quick ... easy ... friendly ... great place!

dwight V.
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Staff was friendly and helpful.

Philip W.
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Great and quick service

Dian T.
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Customer did not leave a comment.

Dave M.
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Excellent. Quick and easy

John P.
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Customer did not leave a comment.

Gerardo R.
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Customer did not leave a comment.

anitra h. | First Impressions |
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I needed to change storage size and they where very helpful with that

Richard B.
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Customer did not leave a comment.

james h. | Overall Experience |
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Thank you

Joann R.
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Customer did not leave a comment.

Beverly K.
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Make sure equipment is clean and truck has a full tank of gas

Deborah H.
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Everything was smooth from reservation to pick up to drop off. The vehicle was well maintained and easy to drive. Thank you.

Dan J.
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Customer did not leave a comment.

paul J.
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Had all services I would need if moving

Dania M.
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The trucks are clean and everything but they have attitudes but they get the jobs done on working with u

Cynthia S.
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The guy that did my paper work did not pay attention to me when answering the questions he asked. Asking me the same question again and again. His hands and fingernails were filthy dirty. He was a real jerk when I dropped the truck off.

Rocio F.
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They gave us the truck with very low gas, the check out was not accurate and they overcharged

Eddie M.
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You Suck. The truck only had three wheels and there was a midget in the back smoking weed. It had a bowl carrots in the glove box and a live rabbit trying to get in. The spare tire had 18 holes in it. It was infested with fleas and couldn't get the dog to leave. I want my money back.

Craig S.
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Customer did not leave a comment.

Jose V.
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Customer did not leave a comment.

John J.
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Customer did not leave a comment.

Josef S.
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Customer did not leave a comment.

Chuck R.
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Customer did not leave a comment.

Benjamin W.
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Customer did not leave a comment.

Miriam R.
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Customer did not leave a comment.

Nicole H.
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Customer did not leave a comment.

Daniel S.
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Mobil transport trailer jack was broken and we had to be creative to get jack to go up causing a delay. Should have been fixed before I got there because problem would have been evident from last person who rented it.

Sandra P. | Overall Experience |
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Excellent customer service from Pricilla. She has been of great help during the tip I held a storage and when renting a truck to move it out.

JULIET G. | Overall Experience |
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It was not truly secure, which is why I left and went with a different storage facility. The was people leaving in different storage units and lurking around outside no matter the day or time.

Antionette L. | First Impressions |
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The staff was all very friendly and helpful.

Terri A. | First Impressions |
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The customer service at this location is the best. All the associates working here went over and above to help me with truck rental and storage.

Michael M. | Overall Experience |
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Unit across from ours was being lived out of, notified uhaul & they noted the account but said a lot of people live out of theirs in that facility. Homeless everywhere & human feces in parkinglot.

Senaida W. | Overall Experience |
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U do need air conditioning . It's hot in there.

CLAYTON S. | Overall Experience |
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Waiting promised shipment of Sword.

deborah p. | Overall Experience |
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So polite, helpful, and they know their business. Excellent.

ELLEN p. | First Impressions |
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I have been to this s storage many times. This move the service has been so very good. I have a handicapped daughter and each time I have purchased items they carry them out to the car.

April S. | First Impressions |
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Abraham was very helpful after my bad experience speaking to reservations. He made me believe in UHaul again. GET RID OF APP!! And reservation dude..

lisa c. | Overall Experience |
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Everyone is so nice and friendly

Faaalo L. | First Impressions |
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None

MARIANNE B. | Overall Experience |
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There is a large homeless population that has access to this facility making it very scary for me to continue to do business here or maintain a storage unit. The staff is extremely rude and pay no att

Caylee B. | First Impressions |
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Thank you

Leslie D. | First Impressions |
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The employees here have always been knowledgeable and nice even though it always seems to be quite busy.

Robert B. | First Impressions |
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Charged my debit card twice.

George F. | Overall Experience |
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I done biz at this location for years

Michelle H. | Overall Experience |
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It was super easy to access our pods. The only reason for the average rating is because one of the pods’ lock broke and it was obvious that it opened up and stuff had to be put back inside.

patrick e. | Overall Experience |
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I received very good service and appreciate the use of the room and will definitely use them in the future if needed

Tasha K. | Reservation |
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Best security I've ever seen in a storage facility (and I have used a lot over the years). People were friendly, helpful, understanding, swift. Highly recommend!

ROBIN L. S. | Overall Experience |
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The public restroom was often out of service. When it was available for use it was rarely ever clean. Otherwise, everything else about my experience with U-Haul was exceptional.

NORMAN P. | Overall Experience |
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thanks

john g. | Overall Experience |
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First class facility and service! Flexible policies. Well done, UHaul!

JOSEPH W. | Overall Experience |
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When I removed the contents, it was clear that two items "disappeared" at some point in time.

Pricilla J. | Overall Experience |
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Houston at the main street off in El Cajon was wonderful

Fabiola B. | Reservation |
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The most terrible experience.

TIM M. | Overall Experience |
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The young lady who cleans the building was so nice. She even rushed up and helped me lift a heavy container into my truck. I'm not young and that was appreciated.

dean s. | Overall Experience |
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It was a good experence

PAM M. | Overall Experience |
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Thank you You all were very friendly, professional and helpful

MICHELE S. | Overall Experience |
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Staff was helpful, system worked well.

Jon H. | Overall Experience |
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The door was open to walk in almost every time I went to my unit. The equipment I had to use to access my unit was in poor condition, stairs would barely lock down. Rats & bugs. I DIDN’T FEEL SAFE.

theresa q. | Overall Experience |
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We has a great experience.

No reviews have been submitted for this location.

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