Le client n'a pas laissé de commentaire.William M. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of East Brunswick
Pour nous contacter
East Brunswick, NJ 08816
(Located just south of West Ferris Street)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Debbie L.
Le client n'a pas laissé de commentaire.Mauro A.
Very helpful and pleasant staff!!ADRIAN L.
Le client n'a pas laissé de commentaire.Julio R.
Truck had 1/4 tank of gas when I picked it up, why wasn't it fullMICHAEL G.
Le client n'a pas laissé de commentaire.MANIVETTE O.
Le client n'a pas laissé de commentaire.ROBIN T.
Le client n'a pas laissé de commentaire.MANIVETTE O.
Nothing. I got excellent customer service. Checking in was quick. Checking out was a breeze. Your service is very much appreciated.WILMA J.
Make it freeWILLIAM S.
Le client n'a pas laissé de commentaire.MARIE M.
Le client n'a pas laissé de commentaire.Jonathan C.
Staff was extremely rude and unhelpful from beginning to end... Will never use this location again...chris J.
Cargo bay was filthy. Rep told me to fill the tank before returning. That took more than 4 gallons and I only drove 19 miles. I say that is a rip-off.BRIAN W.
Inspect your vehicles so that there is never anything for the customer say needs fixing at the drop off location.Matthew S.
Eliminate extra hidden fees such as environmental fee and motor vehicle tax. Why am I paying a motor vehicle tax for a vehicle not registered to me or an environmental fee? Also I feel like it's false advertising. It says 19,99 $ but I paid almost 70 $.Terry O.
This was the drop off location I selected. Not the one you pointed me to without my consent.HUGH G.
awesome staff truck clean service greatJOHN R.
Le client n'a pas laissé de commentaire.Daniel R.
The breaks on the truck were squealing very loud, I was driving threw a residential neighborhood early in the morning and the sounds coming from the truck were not good at all , and the truck had a very bad vibration with and without a load in the truck, that it moved the stuff in the back of the truck all around..Patrick L.
Le client n'a pas laissé de commentaire.michael D.
Todo muy bien muy amables buen servicio Grasiaslevis martinez M.
Very good service. Keep it up the good workLucy T.
too expensive, used few miles and cost 85Xingeng Z.
The two ladies at the East Brunswick location were very helpful and accommodating.RASHONDA G.
The women there are rude and nasty will not use againJOSE L.
Great fastest serviceNABIL W.
Le client n'a pas laissé de commentaire.MICHAEL C.
Service was very good, nice.Walter C.
Le client n'a pas laissé de commentaire.Louie C.
My initial reservation was in North Brunswick, 6pm, on 5/20. Upon arriving and after 15 minutes of waiting, I was told our 20' vehicle was just "downed" and that it was no longer usable. The representative did not seem to care at all about the inconvenience and offered no "solve" until after I indicated frustration. Only after I asked him "Is there anything you can do? We need the truck tonight" did he offer searching nearby U-Haul's for another truck. He reserved one in East Brunswick. There, we were shared our poor experience with Colleen Ryan, the General Manager, who informed us that North Brunswick should have offered us a 50 $refund before we were sent over. She went out of her way to call the North Brunswick store, dialing for nearly a half hour before someone picked up. She was BEYOND helpful and sweet, and somehow redeemed our pretty crappy U-Haul experience. I would HIGHLY recommend East Brunswick, but the North Brunswick office is HORRIBLE. Absolutely horrible... I would never recommend using that store. Worth the drive for the next town over!HEATHER S.
Clean all the vehicles I had to clean it my self and drop it of looking brand newHenry J.
Le client n'a pas laissé de commentaire.Lawrence B.
Nothing everything was perfectANTHONY A.
My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.victor m. | Expérience générale
Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.Dean M. | Premières impressions
Le client n'a pas laissé de commentaire.Denise B. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew R.
The customer service was very slow, the guy working did not help at all and yelled about me not having a mask. The lady dealt with all the customers even hooking up trailers while he refused to even ask if anyone needed help. The trailer running lights did not work which is a major safety concern. It could have caused and accident and is illegal, yes my brake lights and turn signals worked but this was an evening rental. The customer service woman working was helpful and the only reason I did not walk out and drive to another location. However from now on I will make the drive to another more friendly, helpful location. I understand that uhaul is about the only store still requiring a mask, however you do not need to be rude to a customer about it.James M.
Le client n'a pas laissé de commentaire.JAEOHK O.
You were excellentMORDECHAI B.
I reserved a 26 foot truck. And a furniture dolly and a hand truck. Guaranteed. I was moving. Showed up in original reservation store of old bridge. No 26 foot truck. No furniture dolly. Had to drive to another location. Where only a 20 foot truck was available. No furniture dolly. Truck was too small. I had to go back and forth twice to move everything and oay my movers for two more hours!! Because of u hauls screw up. I had to pay my moving help 250 $more because it took longer. What happened to the guarantee?! The reason i chose u haul was for the guarantee. Horrible experience.Jodi L.
Le client n'a pas laissé de commentaire.Mason C.
Le client n'a pas laissé de commentaire.Michael V.
Good serviceHOK C.
Add more counter helpJOSEPH T.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.DARLENE R.
I am an older person and the phone access was very difficult for me to use and understandMARTIN B.
When we picked up the van, the lady at the front desk was extremely rude to my husband. When we returned the van, we requested the associate at the front desk to let us know if we had it to return it with a full tank when in fact it was supposed to be half tank. We had to unnecessarily pay 40 $to fill up with gas. We felt cheated. !!!Hema S.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.RAMEZ W.
Le client n'a pas laissé de commentaire.GREGORY L.
Le client n'a pas laissé de commentaire.DAVID M.
Very friendly staff. Extremely helpful!Richard W. | Premières impressions
I placed my reservation online and asked for a dolly and a hand truck. When I arrived, the woman said there was no dolly but there was a hand truck inside the back of the truck. When I went to go check none was there, and I was pressed for time so I had to go. There also is practically no parking at this locations and they won't let you park in empty truck spots, even if it's the truck you are renting. Lastly I did the online check-in, and then literally had to give all the same info when I came in person making the online check-in a complete waste of time.Adam A.
Vehicle didn't feel safe, made tons of noise, alignment was bad, check engine light was on for part of the ride, brakes were bad and squeeling, steering was rattling and shaking the entire time. Poor vehicle.SAHIL B.
You need larger units.Marilyn D. | Premières impressions
Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++john m. | Premières impressions
The woman at the desk was not only rude but condescending. I will drive further to not have to deal with someone like her.Richard P.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.DONALD S.
When I first got there my code didn't work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn't have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don't think I will stay long storing my stuff there.Stay C. | Online Move In
Le client n'a pas laissé de commentaire.Karen F.
The bracket on the back of trailer missing.John T.
the plastic moving boxes were great. very heavy duty Colleen was very very helpful--1st rateFrancis C.
Le client n'a pas laissé de commentaire.KIZZY A.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.SCOTT P.
Le client n'a pas laissé de commentaire.Nancy C.
Be nice amd wish everyone well:)DONALD R.
Le client n'a pas laissé de commentaire.Anthony D.
Coleen and Holly are the best. reat service and always helpful and friendly. J M Dynacoustics Pro AudioJAMES M.
Le client n'a pas laissé de commentaire.Vera D.
The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I've ever met. She called me & told me to come back to the store, which I was told I didn't need to do, didn't understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.Jacqueline F. | Premières impressions
Le client n'a pas laissé de commentaire.MONICA B.
Le client n'a pas laissé de commentaire.Mary S.
Wayyy too long of a wait in line in person.William B.
Le client n'a pas laissé de commentaire.THIAGO D.
Le client n'a pas laissé de commentaire.Brent K.
Excellent experience. Keep it up.ALAN G.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.STUART T.
Le client n'a pas laissé de commentaire.Shannon T.
Le client n'a pas laissé de commentaire.James F.
Service was outstanding!JAY C.
Le client n'a pas laissé de commentaire.jeffrey T.
Le client n'a pas laissé de commentaire.TERRY P.
The UHaul Cargo Van was filthy. Actually at these times of COVID disgusting. I felt dirty and had to strip my clothes. This is not aceptable.Henry A.
good service as alwaysCHRISTOPH W.
Le client n'a pas laissé de commentaire.andojo o. | Expérience générale
Le client n'a pas laissé de commentaire.TINA G.
You have amazing young staff working there. Jeremy helped us in Saturday and he was well Informed with the trailer I needed to rent. Will come again.Carol M.
Le client n'a pas laissé de commentaire.Jonathan C. | Premières impressions
Le client n'a pas laissé de commentaire.JONATHAN C.
Le client n'a pas laissé de commentaire.Mark K.
Your team needs to trained on customer service. Very bad interaction with the young lady who worked Friday morning. I would not come back to this location.Maurice M.
Le client n'a pas laissé de commentaire.IVAN G.
Everything was first class placeRonald D.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Patrica K.
Le client n'a pas laissé de commentaire.Lucian R.
Very easy to findCARLOS R.
I would advertise options for one-way moving.Eric R.
Le client n'a pas laissé de commentaire.WINICIOS D.
The only issue was the pickup truck smelled like cigarettes really badRINALDO M.
New employee. Customer service sucked.JAMES C.
Le client n'a pas laissé de commentaire.Mohamed G.
Staff was very friendly and helpful, facility is clean.Adriene B. | Premières impressions
excelent and fast servicesJOSALEY S.
Le client n'a pas laissé de commentaire.Tammy S. | Premières impressions
Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.mark G. | Expérience générale
Le client n'a pas laissé de commentaire.howard m. | Expérience générale
Le client n'a pas laissé de commentaire.JoAnn R. | Expérience générale
Le client n'a pas laissé de commentaire.Nichol L. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin O. | Expérience générale
Le client n'a pas laissé de commentaire.Jeanine D. | Online Move In
Le client n'a pas laissé de commentaire.Cierra W. | Expérience générale
Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They've helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne Bevonne b. | Premières impressions
.Dmytro H. | Expérience générale
Le client n'a pas laissé de commentaire.laura r. | Premières impressions
Always helpful and responsive Excellent ending with Jackie during final daysKENNETH M. | Expérience générale
The front desk personnel was very helpful and knowledgeable.sharath p. | Premières impressions
Le client n'a pas laissé de commentaire.Jesus S. | Premières impressions
We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don't do.howard c. | Expérience générale
Wasn't able to access immediately or at different times. Had to pay almost double for 5 more feet.Mencia F. | Premières impressions
The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJJames J M. | Premières impressions
Le client n'a pas laissé de commentaire.Fiona G. | Expérience générale
It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.David G. | Expérience générale
Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..LISANDRO G. | Expérience générale
Le client n'a pas laissé de commentaire.Judy G. | Premières impressions
This place was great the staff always friendly and willing to work with you. No complaints from me!MATHEW D. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas P. | Expérience générale
I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!Akita J. | Premières impressions
The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.Ademola S. | Expérience générale
Le client n'a pas laissé de commentaire.DEMOND J. | Expérience générale
Staff was rude. Did not make the check in process easyvijay varma p. | Premières impressions
I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.Chester B. | Expérience générale
Le client n'a pas laissé de commentaire.Mark S A. | Expérience générale
Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personallyDavid K. | Expérience générale
Le client n'a pas laissé de commentaire.JoAnn R. | Premières impressions
Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! Judith H. | Premières impressions
Le client n'a pas laissé de commentaire.Barbara G. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL L. | Expérience générale
Very helpful staff also equipment was cleanLORETTA C. | Premières impressions
Over priced ! Won’t be using U-Haul or their storage again !Tyshawn J. | Expérience générale
For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another 120 $because you refused to let me in. Yet if I stopped paying for the unit I'm sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you're facility is ok but as people you fail miserably.TRACY L. | Expérience générale
Le client n'a pas laissé de commentaire.KYLE B. | Premières impressions
Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.Jacquelyn D. | Expérience générale
Le client n'a pas laissé de commentaire.LILLIAN R. | Expérience générale
Le client n'a pas laissé de commentaire.Richard C. | Expérience générale
Le client n'a pas laissé de commentaire.Michael L. | Expérience générale
Le client n'a pas laissé de commentaire.Winifred J. | Expérience générale
Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.ThanksJudith C. | Premières impressions
It was a great experience. No complaints.CHRISTOPHER R. | Expérience générale
Best U Haul i have ever worked withPatricia I. | Expérience générale
Are very thorough with all they dorachel f. | Expérience générale
Great helpful serviceGARRICK M. | Premières impressions
Good storage, good peopleMark L. | Expérience générale
Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.margarita g. | Expérience générale
Knowledgable staffRonald J. | Premières impressions
Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.larry t. | Premières impressions
well run and easy rentalslaura a. | Expérience générale
Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.Lois F. | Premières impressions
The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this questionPhilip B. | Expérience générale
The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.ira B. | Expérience générale
Pleasure doing business with you. Will be back if future storage needs ariseEdna S. | Expérience générale
Jackie was extremely helpful as was FredFred R. | Expérience générale
The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.Marco F. | Expérience générale
All staff was very helpful and I needed assistance and storage unit was clean n dry.Dorothy M. | Expérience générale
clean nice place, unit clean, staff friendlylaura a. | Premières impressions
Great service and nice peopleSTEVEN B. | Premières impressions
The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.Nancy R. | Expérience générale
the young lady that helped us was extremely knowledgeable of available units and was extremely helpfulFred R. | Premières impressions
Lai was very friendly, and was very clear and thorough with instructionsChristopher O. | Expérience générale
The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn't seem like much, but in terms of volume it can be significant and you don't get what you pay for.Michael D. | Premières impressions
No complaintsMARJORIE O. | Expérience générale
Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 staBrendon Scott B. | Premières impressions
Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.Joyce P. | Premières impressions
Merci.Simina P. | Expérience générale
Staff pleasant and helpful - positively will recommend to others..Beverly L H. | Expérience générale
even though that office is busy, the staff is friendly knowledgable and efficientHarry k. | Expérience générale
Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymoreDavid K. | Premières impressions
Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!ANGELA F. | Expérience générale
I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $Cameo R. | Expérience générale
Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! CatherineCatherine S. | Premières impressions
Very knowledgeable and understanding crewRegina S. | Expérience générale
Very friendly and efficientMichelle E M. | Réservation
I would certainly return.danny y. | Expérience générale
Ashley was very very helpfulKim R M. | Réservation
Easy, good price, professional. And Fred, the manager, very nice and kindFederica S. | Réservation
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