Customer Reviews for U-Haul Moving & Storage of East Brunswick

3 497 évaluations

397 State Rte 18   East Brunswick, NJ 08816
(Located just south of West Ferris Street)

(732) 254-9148

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(732) 254-9148

397 State Rte 18
East Brunswick, NJ 08816
(Located just south of West Ferris Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Who ever lady give me service she is stupid. She don't know menner. She don't know how to take customer. She don't know what's her place. She don't know she work uhaul company. It's big company

MD A. 
Évaluation :
5

Truck had loose part underneath -maybe exhaust or something -please check and fix

BRIAN B. 
Évaluation :
5

Rt. 18 location is one of the best in Uhaul in my opinion. Very nice, courteous and helpful operators. Thank you. Keep it up.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jlann e.  |  Expérience générale 
Évaluation :
5

The person working there is courteous and professional

LESLIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE U. 
Évaluation :
5

Jackie was very helpful and pleasant,

Farhan K. 
Évaluation :
5

the guy that helped me was great. I wish he worked for me

scott f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

None, Manager Coleen Ryan and Asst. Holly are the best in the business, knowledgeable, helpful and friendly. Rent from this location or you'lll be sorry you didn't. Jim Mullen, President / CEO Dynacoustics Pro Audio

JAMES M. 
Évaluation :
5

Employees were friendly and helpful. Location was great and very clean.

Gail P. 
Évaluation :
3

When I reserved the trailer at Brick service center in Brick Nj I was told to pick it up 10:30 am on 10/30/21 at Brick Service center. When I arrived at BSC they told me it was in EB!! And said they were supposed to contact me! Well no one contacted me about this different pick up.. Plus I couldn't take trailer one way…. Even though it had Utah plates on it… so obviously it already went one way!! It's took me 80 miles out of my way to pick up n drop off uhauls and after long drive after from NC , I had to haul it back to drop in NJ , I live in Brick. WHY?!? Extra gas I had to use and what an inconvenience Uhaul put me through…. Dont think I'll rent again nor suggest to anyone to use uhaul!

Stacey C. 
Évaluation :
1

Make sure staffed properly I had to connect my own trailer rental to my truck because no mechanic on duty and only one person working. I let customers in line behind me go because I knew employee was alone and needed to help other customers and there rental needs.. who do i contact for a discount or refund of pu charges?? the whole experience upset me and my already damaged back. i will be requesting some sort of refund ??

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUNG H. 
Évaluation :
1

I drove the truck 17 miles and added 5 $worth of gas. My bill includes a 30 $fueling charge plus 10 $for gas. WRONG.

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEKSANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE T. 
Évaluation :
2

I have been renting trucks and cargo vans for more than 30 years from Avis, Enterprise, Budget & U-Haul. I recently rented trucks on 3 different days within a week. Twice I was charged for fuel after returning the vehicles. I have never ever returned a vehicle with less fuel than I started with. The manager at this location would not accept the fact that I returned the trucks with at least the same amount of fuel. I will not rent from this location again or possibly U-Haul.

BRUCE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDI R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE O. 
Évaluation :
5

I'm very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.

FERNANDO J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli P. 
Évaluation :
5

helpful and friendly staff

KWAKU G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Clean the cavins so they don't smell so much. Over all nice

GUSTAVO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
1

Safety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .

Cheryl S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daxian L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Staff is really laid back and helpful! Great place of businessðŸ'ŒðŸ¾

EVERETT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMZA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milger J. 
Évaluation :
1

Customer service not good at allll 👎👎👎!!!!!!!!

Michael B. 
Évaluation :
5

Great place and customer service Thank you

WILLMARCK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD M.  |  Expérience générale 
Évaluation :
5

You should put reflectors or small little light on the fenders of the dollies because I can't see it too good at night time

HERIBERTO T. 
Évaluation :
2

1) Upon checking in to pick up my vehicle the gentleman who helped me was snarky and assumed I knew he was waiting to help me but at no point said, "may I help you." 2) I asked him where the vehicle was he said, "outside." No shit! 3) There was trash in the flat bed which I cleaned out. 4) The cab smelled like an ashtray and there were food crumbs on the seats.

Jessica L. 
Évaluation :
5

Good and friendly service provided. will rent again from this location

Joe L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINCE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly R.  |  Premières impressions 
Évaluation :
5

Maybe a little further information on returning truck after closing time

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahul K. 
Évaluation :
4

We were charged extra 14 $for safe move that we didn't sign up for. We would like a refund.

Michael B. 
Évaluation :
5

Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.

Maria G.  |  Expérience générale 
Évaluation :
2

the store manager is very rude, she is lacking proper communication and customer service skills, while picking the trunk and drop off, she was rude, misunderstood questions, and provide very harsh responses. I would never rent U-Haul or recommend this location again.

AMR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

annie R. 
Évaluation :
5

Great service and instructions. This is my 5th time using the East Brunswick Uhaul location and I find each interaction to be helpful and positive.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGEY S. 
Évaluation :
5

Nothing can be improved. The employee who took care of me was great. I don't remember his name but he was a young guy.

Luay A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Very nice people.

JAEOHK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANEEWALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daxian L.  |  Premières impressions 
Évaluation :
5

Great staff, great location!

JOSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER W P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
4

The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks

venessa m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLWOOD S. 
Évaluation :
5

I had some issue with my Mothers storage locker "Lost Key". I wish i got her name she was there at 0930 on the 5th October.. She was Very Helpful, and customer service orientated

KIRK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Q. 
Évaluation :
5

Nice people.Thanks!

DAXIAN L. 
Évaluation :
3

Truck was old and radio didn't shut off and volume was stuck on loud. Pick up employee was rude

BRUCE P. 
Évaluation :
5

Service was very good and staff was polite and friendly

Marie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURS I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOLINE S. 
Évaluation :
5

You all are awesome! I have been in a bind renting trucks to move equipment and props for our band for competitions and you have provided me what I need without fail! Thank you so much! Toni Williams President, Edison HS Band Organization

NITINKUMA K. 
Évaluation :
1

The online process to receive your scheduled vehicle for 24/7 for 7am was flawed and did not work. I never received code to receive the keys after finalizing my check in and I had to wait for the store to open 2 hours later to get the vehicle. This setback severely effected the move for the rest of the day.

NICOLAS S. 
Évaluation :
4

6x12 trailer was dirty inside, uhaul provided blankets for the floor but had to accept the trailer as is as it was the only one available. Also had a major tire blow out only 15 minutes on the road. Pictures are uploaded in your system as we used your road side assistance. Shakira was outstanding doing the best however the delay put us almost 3 hours behind schedule.

PAUL J. 
Évaluation :
4

They appeared short staffed But Everyone is these days

EDMUND W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HECTOR M. 
Évaluation :
5

There was a vehicle fuel level "out" and "in" issue that resulted in a charge of >7,00 $ that I challenged upon receipt of the final bill. It was resolved in my favor by Holly (last name?) in a professional and cordial manner. Never did she dismiss my complaint or allege my claim to be invalid (and it was simply my word that upon return the vehicle was fueled-up higher than when I initially drove it off the lot). Her conduct was credit-worthy. And during the 2 or 3 days it took to resolve this matter I was also treated respectfully by Justin (last name?). He too is worthy of recognition. I will not hesitate to rent another vehicle from the 397 State Hwy 18 U-Haul in East Brunswick, NJ again should the need arise. Thank you, Tom S.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHIYU G. 
Évaluation :
5

If you want the customer to broom sweep the truck or else pay 25 $. Please make sure that when someone like me picks up a rental the late crew from the night before should have swept it clean. I think when I have to sweep the back of the truck so I dont track dirt into the house I should get a 25 $credit.. The young man Jeremy that handled my rental was truly an amazing employee and his willingness to help me.

Norman L. 
Évaluation :
3

Very expensive

Srinivasan I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

raquel R. 
Évaluation :
4

I really think you're already doing a good job.

CARLOO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
4

This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul

Adriene B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo C. 
Évaluation :
5

The only thing I did not like, the icon for a flat tire was on. Outside of that the vans was extremely clean, the Chech-in & out was quick. One recommendation, they should give you a quick overview of all the buttons on the dashboard.

RAFAEL B. 
Évaluation :
5

Very courteous

Mark Adelman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC J. 
Évaluation :
5

Thank you to the person who installed the hitch, who also answered the questions. very professional and efficient. I recommend the place.

Mustapha H. 
Évaluation :
4

I would just like to say that the gentleman that assist unloading the dolly from the vehicle was very pleasant and very courteous. The girl working the desk was very arrogant when I brought up the fact of the situation that I've seen and acted as if I was just bothering her. This person needs some people skills if she's going to lead a facility for Uhaul. I myself am a CEO corporate owner for auto parts and New Jersey area. I take pride of my employees and the employees take pride in what they do. Companies fall fast then we grow up we trust in our workers please take my criticism and learn by them. Thanks Mr Del Valle

JAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN L. 
Évaluation :
5

Jackie of Uhaul East Brunswick is the best!!!!

JASON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPH M. 
Évaluation :
5

Thanks

JOSE G. 
Évaluation :
5

Very good

KAROY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

It was quick and easy. Just waiting on my refund-KPB

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMADF A. 
Évaluation :
5

Only inconvenience was to return to the same location instead of one close to home.

PARTH K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
4

It's not like the location is teeming with customers. Staff was mostly helpful. Left an elastic belt in cup holder of a truck I used and seemed like no one cared to dig a little deeper into finding it…not even to say that if it shows up they'll call me or they'll make a note of it, look out for it. There's a tone of “we're gonna do the least we can” even from the top person.

SEAN M. 
Évaluation :
2

The service technician was great. Friendly, quick, informed. Spent time with me to make sure I understood. The location is another issue. It took four scheduled appointments to get the hitch installed. The 1st time I arrived for my appt and the hitch never arrived, no one contacted me. Took a sick day from work, wasted. 2nd time I show up but the installer didn't. No one contacted me. Second sick day wasted. Third time was canceled before I arrived. Finally the fourth time saw the hitch installed. Tried contacting the manager, never returned my messages or emails. Total time was two months from purchase to install. Will never use this location again.

Robert R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony S.  |  Expérience générale 
Évaluation :
1

There is an Asian lady that works there that is SUPER rude. She wouldn't look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER

Shaylah J.  |  Premières impressions 
Évaluation :
1

I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com

Anthony S.  |  Premières impressions 
Évaluation :
5

rep was extremely knowledgeable and helpful

Trish M.  |  Premières impressions 
Évaluation :
5

From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.

Teri S.  |  Premières impressions 
Évaluation :
2

The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.

Donnette B.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Extremely helpful!

Richard W.  |  Premières impressions 
Évaluation :
5

You need larger units.

Marilyn D.  |  Premières impressions 
Évaluation :
5

Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++

john m.  |  Premières impressions 
Évaluation :
2

When I first got there my code didn't work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn't have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don't think I will stay long storing my stuff there.

Stay C.  |  Online Move In 
Évaluation :
1

The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I've ever met. She called me & told me to come back to the store, which I was told I didn't need to do, didn't understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.

Jacqueline F.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful, facility is clean.

Adriene B.  |  Premières impressions 
Évaluation :
5

Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They've helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B

evonne b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus S.  |  Premières impressions 
Évaluation :
5

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

James J M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy G.  |  Premières impressions 
Évaluation :
5

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

Akita J.  |  Premières impressions 
Évaluation :
5

Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 

Judith H.  |  Premières impressions 
Évaluation :
5

Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks

Judith C.  |  Premières impressions 
Évaluation :
3

The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn't seem like much, but in terms of volume it can be significant and you don't get what you pay for.

Michael D.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.

Joyce P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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