Évaluations des clients U-Haul Moving & Storage of East Brunswick

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Brunswick

Cote générale :

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COREY D.
Évaluation :

The truck did not start multiple times when trying to leave the drop off location and again when leaving the gas station to the point that we almost had to be towed away but while calling the truck service number we were finally able to start the car again. The windshield wipers needed to be replaced. I scheduled for pickup at 9:00 am and I didn't get the truck until past 9:30 after waiting in line and doing the check-in process even though I did the whole process online beforehand to save time. When I dropped off the truck and asked what to do the employee at the desk simply said he didn't know and to ask the worker that was outside cleaning the cars. Not sure if this is how all UHaul experiences are, but as my first time using their services I was very disappointed.

Kevin O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

EDUARDO V.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM A.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH C.
Évaluation :

Very disappointed in the manager of this uhaul location . I spoke to her to tell her I replaced the gas I used AND was still charged. She told me I should have taken a picture of the gas gauge. I sent her proof/ copy of my crust card statement showing the gas charge . It's a pandemic people !!! And this is how you are treating people. CUSTOMERS BEWARE OF EXTRA CHARGES IN YOUR BILL AND STAY AWAY FROM UHAUL EAST BRINSWICK

Shabbir K.
Évaluation :

A little bit of more customer service

BARRY R.
Évaluation :

N/A. Very satisfied

WALTER S.
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Le client n'a pas laissé de commentaire.

RICHARD M.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeanine D. | Online Move In |
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Le client n'a pas laissé de commentaire.

Carl S.
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Le client n'a pas laissé de commentaire.

Belinda F.
Évaluation :

Le client n'a pas laissé de commentaire.

HECTOR T.
Évaluation :

I revived a text message that my truck needed to be returned at 3 when I had left the facility and uploaded photo of mileage and inspection it was 11:43 . I got to the Uhaul at 11 but by the time I was checked in and completed upload of photos for mileage it was 11:43. The clock for the rental should start after you upload your photos of the mileage and inspected veh . This is the only thing I would change . I did not get charged extra but was worried I would not make it in the 4 hour window that started at 11

LAURA B.
Évaluation :

Le client n'a pas laissé de commentaire.

kevin H.
Évaluation :

Continue to provide excellent & truthful customer service

HENRY S.
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Le client n'a pas laissé de commentaire.

Frances M.
Évaluation :

Le client n'a pas laissé de commentaire.

VINNICIUS C.
Évaluation :

N/A

Yevgen V.
Évaluation :

Fix 12V lighter outlet in the truck DC

SHONDA L.
Évaluation :

Nothing everything was good

MARIUSZ W.
Évaluation :

Le client n'a pas laissé de commentaire.

TIMOTHY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrell S.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY W.
Évaluation :

Ordered a furniture dolly to rent. When I went to the store I was told they do not have any furniture dollys to rent but do have ones to buy. Doesn't make any sense. The rep should have taken one of the dollys for sale and used it to rent. Now you would have one to rent like the web site says

DAXIAN L.
Évaluation :

Le client n'a pas laissé de commentaire.

christine M.
Évaluation :

Le client n'a pas laissé de commentaire.

GLENN M.
Évaluation :

Very good experience! Staff was extremely professional and accommodating! Will continue to patronize this establishment for all my moving needs!

OUMAR S.
Évaluation :

The agent who rented the equipment was extremely rude and had no customer service skills. She acted like she was doing me a favor. Was extremely unprofessional

Willie B.
Évaluation :

I was hesitant at first to rent from this location because of the reviews. But due to the size truck I needed it was the location available. I'm glad I did. Clean, clean and curtious service. We were in and out in 10-15 mins. I will definitely recommend. Thank you.

wesley S.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTONIO M.
Évaluation :

Le client n'a pas laissé de commentaire.

Roberto T.
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Le client n'a pas laissé de commentaire.

John K.
Évaluation :

Le client n'a pas laissé de commentaire.

Tom W.
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Le client n'a pas laissé de commentaire.

John I.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D.
Évaluation :

Le client n'a pas laissé de commentaire.

GIRO C.
Évaluation :

Le client n'a pas laissé de commentaire.

CLAUDIA M.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S.
Évaluation :

Le client n'a pas laissé de commentaire.

Cierra W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

evonne b. | Premières impressions |
Évaluation :

Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They’ve helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B

JOSEPH M.
Évaluation :

Le client n'a pas laissé de commentaire.

Bertin N.
Évaluation :

Excellent service at this location

Mahmoud J.
Évaluation :

Staff inside was friendly. Truck wasn't full on gas(needle barely at F). Used masks were inside of truck, and back bed was dirty. I accepted it as is and returned it fueled, and the woman who took care of my return was extremely rude claiming I made the truck dirty. Moreover, my bill was 108, yet I have 110$ in charges now ? I have reported the fraudulent charges to my credit card company and will never do business with you guys again.

Jesus P.
Évaluation :

Great service

Antonio C.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT L.
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Le client n'a pas laissé de commentaire.

Vincent Y.
Évaluation :

Smooth Transaction Thanks

Dale R.
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Le client n'a pas laissé de commentaire.

Richard M.
Évaluation :

At first, when I dropped off the truck they did not want to except it from another location. They refused and said I needed to return the truck to my initial pick up location. Once I Showed them the paperwork that stated drop off was at East Brunswick and they looked over the paperwork then they excepted the truck.

BRIAN A.
Évaluation :

The staff was great and most helpful!

JOYCE P.
Évaluation :

Your people are always polite, friendly and helpful.

Dmytro H. | Expérience générale |
Évaluation :

.

JOYCE P.
Évaluation :

Give discount for returning 12 ours early, when governor declares state of emergency to get off road.

CINDY K.
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Le client n'a pas laissé de commentaire.

JOANN R.
Évaluation :

The truck exhaust and engine or very loud and it sounded like the brakes are metal to metal

eugene G.
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Le client n'a pas laissé de commentaire.

Jan M.
Évaluation :

Very Quick pick up very quick drop off extremely helpful employees I would recommend and definitely use again great way to run a business keep up the good work

timothy K.
Évaluation :

Le client n'a pas laissé de commentaire.

KANDARP V.
Évaluation :

The person who took care of my return was really rude and racist. Rather than talking nicely to a customer, she said some really bad things and said some racist things as well. I would never rent another U-Haul or recommend anyone to rent from this location.

John H.
Évaluation :

I also rented a van at Home Depot. Total cost was $26.00!!!!!!!!!! I won't be renting from you in the future. On the positive side, the person who helped me was very nice.

geoffrey O.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

John A.
Évaluation :

No one ever walked out to the truck and did an inspection with me when I brought the vehicle back a young woman that was there while the gentleman was in the driver seat walked around the truck and pointed out a dent I said the dent was there she goes why wasn't it written down this morning I brought the truck back a little bit over half a tank I was told his dad half a tank and was charged 890 and change $8.90 for 2 gallons of gas which I wasn't going to argue with the gentleman about but I thought the tank was a little bit over half and he said it was at half and when I finally left the little oriental girl that works there told meThat I signed the contract and I should read it next time. I think your staff needs a little bit of etiquette

laura r. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KENNETH M. | Expérience générale |
Évaluation :

Always helpful and responsive Excellent ending with Jackie during final days

sharath p. | Premières impressions |
Évaluation :

The front desk personnel was very helpful and knowledgeable.

Jesus S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JESUS S.
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Le client n'a pas laissé de commentaire.

DANIEL S.
Évaluation :

I was rear ended while waiting at a red light. I filled a police report, have the insurance informal to the uhaul location, and provided every bit of information to be documented. All the information that was sent in uhauls email back to me was incorrect.  If I am to submit this to my insurance company for reimbursement, I can not submit incorrect documents.  I was explicit in how it was to be documented, yet it was completely wrong.  Additionally, when I walked out of the uhaul location, we had agreed on one thing, and something completely different was charged, amounting to fraud, as it was not authorized by me. Furthermore, you are charging for things that were not damaged in the accident and are not related to my contract with uhaul.  I would like and appreciate a call back to go over these charges and to correct the information in the attached documents. I would also like a refund of the amount charged that was not authorized or I will be contacting an attorney to handle this matter in court.

howard c. | Expérience générale |
Évaluation :

We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don’t do.

MONICA B.
Évaluation :

Le client n'a pas laissé de commentaire.

William F.
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The requirement of two phone numbers is overkill. I don't carry a phone at all.

Stephanie G.
Évaluation :

Still had a problem trying to Connect the ezpass. Ask them if I can add it to avoid extra charges and she just said “ do it online... “

ROBERT G.
Évaluation :

Easy peasy endeavor. Truck was ready to go when I got there and I was promptly taken care of when I returned

MAREK R.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN G.
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Le client n'a pas laissé de commentaire.

KEVIN A.
Évaluation :

The truck was ready and waiting for us, and was clean

frank V.
Évaluation :

Before I exited the location, I told both the customer rep and the manager that the 'Out' mileage on the rental contract was incorrect and didn't match the odometer reading . They told me they would annotate/correct the contract in the system. However, when I received the final bill via email. the mileage was not corrected. Also, upon return, I sat in the vehicle for 10 minutes waiting to be checked out. No service rep ever greeted me. I searched outside and in the office but could not find any employees. However, I heard 2 or more employees laughing and joking somewhere in the back of the office. Only when I hollered for help did some one come out front to check me out.

Steven C.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT R.
Évaluation :

Le client n'a pas laissé de commentaire.

Mencia F. | Premières impressions |
Évaluation :

Wasn’t able to access immediately or at different times. Had to pay almost double for 5 more feet.

James J M. | Premières impressions |
Évaluation :

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

Ayman G.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

Always great

Fiona G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BOB G.
Évaluation :

Better customer service in-person and over the phone. Fast service and general knowledge. More professional look and much more friendlier customer services.

Val M.
Évaluation :

Was supposed to be a one way trip. Made me take it round trip last minute. Had to have someone drive 60 miles to get me. transmission was starting to go. Wouldnt change gears properly. Front seat cushion was bad. Very uncomfortable. Felt like sitting on the bottom. Another customer was there and she was supposed to pick up the day before and the didnt have her rental sent her to delaware and the didnt have it so she was back.

Robert S.
Évaluation :

Keep up the good work!

Gary B.
Évaluation :

Le client n'a pas laissé de commentaire.

John T.
Évaluation :

Le client n'a pas laissé de commentaire.

Marilyn M.
Évaluation :

Awesome place, extremely well stocked with all kinds of goodies.

David G. | Expérience générale |
Évaluation :

It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.

Gerrett B.
Évaluation :

Le client n'a pas laissé de commentaire.

Sameer K.
Évaluation :

Even though i did everything online or through mobile, and the instructions said to skip the line and head to the counter, I still had to stand in the line to get the key

IAN I.
Évaluation :

Excellent Location

RUTH Y.
Évaluation :

More associates in the store as it was quite a long wait to pick up my reserved vehicle, but the staff is very friendly!!

latasha S.
Évaluation :

Friendly and fast!

LISANDRO G. | Expérience générale |
Évaluation :

Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..

ROBERT S.
Évaluation :

Great job!

Vidit G.
Évaluation :

My original reservation was canceled by uhaul rep bc someone else was paying a much higher rate on a one way. I only found out when I went to try and pickup the truck.

DOV L.
Évaluation :

Not over charging the costumers would be a start and a clean truck wooo yo do be good as well

Walter S.
Évaluation :

Le client n'a pas laissé de commentaire.

Judy G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Marisel J.
Évaluation :

It would have been helpful to get more details about returning equipment using app

Jeff G.
Évaluation :

Le client n'a pas laissé de commentaire.

Darren P.
Évaluation :

The bucket compartment had debris in it from a previous user. Staff at location is slow. Also, I left a popsocket holder in the vehicle. I tried calling 4 different times and couldn't get a hold of any employee. The line kept disconnecting after staying on hold for several minutes.

geogre B.
Évaluation :

Le client n'a pas laissé de commentaire.

patrick M.
Évaluation :

No improvement everything was perfect!

Kunal O.
Évaluation :

Le client n'a pas laissé de commentaire.

CINDY L.
Évaluation :

Le client n'a pas laissé de commentaire.

Alyssa W.
Évaluation :

The truck was clean when we received it however there is a leak and my boxes got wet during transit! In addition, we were told that we could pick up our truck either an hour before or Up to an hour after our scheduled timeslot but we' we're not informed that if we had the 7 AM pick up time that we could not come earlier than that!

LAURIE L.
Évaluation :

Very pleasant . Very organized . Very efficient .

david B.
Évaluation :

Disaster !!!! Absolute Disaster !!!! I arrived to a Lei Yeung and my nightmare started I was asked to download the APP for safety then the Credit Card machine was like right next to her she kept asking to grab my phone so she can download the APP WTF then I got the key and she pointed me to wrong truck the other worker outside on his smoking break for his second time in 10 minutes was yelling to look at the number on the truck and correspond it with the key I couldn't find the secret code number on the truck then I finally found it above the cab after all that they gave me the wrong truck with no gas compared to my receipt and 10,000 more miles than what my receipt said What a freek show disaster Customer service training needed !!!! I returned the truck to Colleen Ryan and told ger what happened and she said she was crazy too WTF ? Terribly unprofessional fro A to Z

MATHEW D. | Expérience générale |
Évaluation :

This place was great the staff always friendly and willing to work with you. No complaints from me!

Thomas P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Akita J. | Premières impressions |
Évaluation :

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

Ademola S. | Expérience générale |
Évaluation :

The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.

DEMOND J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

vijay varma p. | Premières impressions |
Évaluation :

Staff was rude. Did not make the check in process easy

Chester B. | Expérience générale |
Évaluation :

I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.

Mark S A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David K. | Expérience générale |
Évaluation :

Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally

JoAnn R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Judith H. | Premières impressions |
Évaluation :

Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 💐

Barbara G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LORETTA C. | Premières impressions |
Évaluation :

Very helpful staff also equipment was clean

Tyshawn J. | Expérience générale |
Évaluation :

Over priced ! Won’t be using U-Haul or their storage again !

TRACY L. | Expérience générale |
Évaluation :

For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I’m sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you’re facility is ok but as people you fail miserably.

KYLE B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jacquelyn D. | Expérience générale |
Évaluation :

Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.

LILLIAN R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Winifred J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Judith C. | Premières impressions |
Évaluation :

Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks

CHRISTOPHER R. | Expérience générale |
Évaluation :

It was a great experience. No complaints.

Patricia I. | Expérience générale |
Évaluation :

Best U Haul i have ever worked with

rachel f. | Expérience générale |
Évaluation :

Are very thorough with all they do

GARRICK M. | Premières impressions |
Évaluation :

Great helpful service

Mark L. | Expérience générale |
Évaluation :

Good storage, good people

margarita g. | Expérience générale |
Évaluation :

Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.

Ronald J. | Premières impressions |
Évaluation :

Knowledgable staff

larry t. | Premières impressions |
Évaluation :

Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.

laura a. | Expérience générale |
Évaluation :

well run and easy rentals

Lois F. | Premières impressions |
Évaluation :

Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.

Philip B. | Expérience générale |
Évaluation :

The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question

ira B. | Expérience générale |
Évaluation :

The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.

Edna S. | Expérience générale |
Évaluation :

Pleasure doing business with you. Will be back if future storage needs arise

Fred R. | Expérience générale |
Évaluation :

Jackie was extremely helpful as was Fred

Marco F. | Expérience générale |
Évaluation :

The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.

Dorothy M. | Expérience générale |
Évaluation :

All staff was very helpful and I needed assistance and storage unit was clean n dry.

laura a. | Premières impressions |
Évaluation :

clean nice place, unit clean, staff friendly

STEVEN B. | Premières impressions |
Évaluation :

Great service and nice people

Nancy R. | Expérience générale |
Évaluation :

The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.

Fred R. | Premières impressions |
Évaluation :

the young lady that helped us was extremely knowledgeable of available units and was extremely helpful

Christopher O. | Expérience générale |
Évaluation :

Lai was very friendly, and was very clear and thorough with instructions

Michael D. | Premières impressions |
Évaluation :

The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn’t seem like much, but in terms of volume it can be significant and you don’t get what you pay for.

MARJORIE O. | Expérience générale |
Évaluation :

No complaints

Brendon Scott B. | Premières impressions |
Évaluation :

Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta

Joyce P. | Premières impressions |
Évaluation :

Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.

Simina P. | Expérience générale |
Évaluation :

Thank you!

Beverly L H. | Expérience générale |
Évaluation :

Staff pleasant and helpful - positively will recommend to others..

Harry k. | Expérience générale |
Évaluation :

even though that office is busy, the staff is friendly knowledgable and efficient

David K. | Premières impressions |
Évaluation :

Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore

ANGELA F. | Expérience générale |
Évaluation :

Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!

Cameo R. | Expérience générale |
Évaluation :

I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $

Catherine S. | Premières impressions |
Évaluation :

Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine

Regina S. | Expérience générale |
Évaluation :

Very knowledgeable and understanding crew

Michelle E M. | Réservation |
Évaluation :

Very friendly and efficient

danny y. | Expérience générale |
Évaluation :

I would certainly return.

Kim R M. | Réservation |
Évaluation :

Ashley was very very helpful

Federica S. | Réservation |
Évaluation :

Easy, good price, professional. And Fred, the manager, very nice and kind

Amy C. | Expérience générale |
Évaluation :

The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.

JULIET R. | Expérience générale |
Évaluation :

The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage

Ronald C. | Expérience générale |
Évaluation :

I would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.

Non reviews have been submitted for this location.

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