Customer Reviews for U-Haul Moving & Storage of East Carrollton

77 évaluations

1202 Bankhead Hwy   Carrollton, GA 30116

(770) 836-9944

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 836-9944

1202 Bankhead Hwy
Carrollton, GA 30116

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

No improvements needed. The staff was great. Super helpful and efficient.

Dennis D. 
Évaluation :
5

nothing at all ! Dallas did an excellent job of handling our order !

stephanie M. 
Évaluation :
5

They were friendly.

Jay S. 
Évaluation :
5

helpful, friendly and convenient.

WILLIAM B. 
Évaluation :
4

They are very helpful start to finish at this location. Staff definitely went above and beyond to help us. I would definitely recommend this location.

Kanii S. 
Évaluation :
1

Employee didn't know how to use equipment.

Ceaser W. 
Évaluation :
4

Keep Ms Dallas in charge she knows how to have customer P R

Jamie T. 
Évaluation :
5

No improvements needed. Dallas and Austin were beyond helpful during a very stressful move. Professional, personable customer service is so hard to find, but your Carrollton store definitely exemplified both beyond my expectations. I will use this location again without hesitation.

LORI R. 
Évaluation :
5

There nothing else you can do I had good business

annette C. 
Évaluation :
3

Vehicle was not available although confirmed the day before. Luckily they were able to accommodate with a smaller truck and trailer

JUSTIN R. 
Évaluation :
5

Bigger sign in front.

george C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samba D. 
Évaluation :
4

If someone submits a rental a week in advance and they request something like a dolly that dolly should be in the truck ready to go. I requested a utility dolly but when i got there they didnt have one causing me to not be able to move a refrigerator and now im in a bind bc i have no way to move it. This was very inconvenient and like i said now i have to figure out how to get my refrigerator and washer and dryer moved with out a uhaul so maybe you guys can fix this for the next person so they arent in such a bind like myself

william S. 
Évaluation :
4

Location ac and truck ac are not working

Dinesh P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amadeu Luiz G. 
Évaluation :
5

First time I've ever picked up a rental vehicle and it was a breeze and made the online process actually make sense. Vehicle was clean, pick up and check in was easy , staff was very helpful. Won't use any other uhaul facility in the future. Thanks

Shane A. 
Évaluation :
3

Rent them a safe vehicle.

Lewis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANIS S. 
Évaluation :
5

Excellent service à la clientèle

NORMAN C. 
Évaluation :
2

The rep who handled my rental knew almost nothing about how to process a U-Haul rental and had to telephone someone to walk her through the process. I wasted nearly an hour of my time waiting for her to accomplish what should have been a 10 minute check out. I would definitely avoid this location.

Pete B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren G. 
Évaluation :
4

Yolanda was great but unable to waive 2 fees. The system allowed us to select a different drop off location we were told was no longer in existence so we had to come to Bankhead which caused the system to show we had gone over our miles. It also showed we owed a gas fee for not leaving the truck with enough yet it had 1/4 tank after having to fill it up for empty. After speaking to 3 separate customer service reps it was finally refunded and corrected when we called to speak to Dallas. Overall absolutely horrible experience.

Brian J. 
Évaluation :
5

Awesome customer service, thanks Ms. Dallas & team.

Samba D. 
Évaluation :
5

Nothing. Great Job!

Cory N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
3

Rien

Wayne D. 
Évaluation :
5

The customer service was very impressive. I will be coming back!!!

Billy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken K. 
Évaluation :
5

Excellent employees.

Richard S. 
Évaluation :
5

Drop off was super easy & very friendly staff. Went above & beyond

Adam C. 
Évaluation :
5

David and his staff were awesome!

Theodore S. 
Évaluation :
5

Everything was good 😊

jeremiah P. 
Évaluation :
5

Upon arrival they were ready for us and had called us that morning to make sure we knew where we were dropping off truck to. Store manager was great.

Chuck B. 
Évaluation :
5

Great service would rent again

joe K. 
Évaluation :
5

Excellent customer service

Matt B. 
Évaluation :
5

Keep up the friendly family way

David B. 
Évaluation :
5

Nothing!!!! Great manager and extremely efficient...

JOHN W. 
Évaluation :
5

The customer service was superb. Because of Memorial Day weekend there was issues with my reservation. It was handle very quickly and my move was a success. I thank this location for great customer service.

Gerald W. 
Évaluation :
5

After a colossal screwup by UHaul when I picked up the trailer on Lovvorn Road but other items (blankets, 2 furniture dollies and one handtruck) were not there….David Schleier bailed me out. The Customer Support line sent me to three locations first and then essentially gave me a “good luck”. Glad I was able to connect with David. He needs a bonus…and UHaul really owes me money for gas and 3 lost hours that I never made up all week. Other than the Bankhead location, this was one poorly organized reservation on your end. Call for full details 8648842092

Marion K. 
Évaluation :
5

We were very impressed with customer service at this location. Trucks were very clean and check in/out was seamless.

angela S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sirvia A. 
Évaluation :
5

Service was awesome. Staff were friendly and extremely courteous. General manager is a wonderful manager and does an extremely fantastic job with his trainees and staff. Vehicle was spectacularly clean. Many thanks to all of you. GOD BLESS

blondine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

We originally requested a pick up closer to our location in order to keep the mileage down and we had to use this location adding 30 miles to our trip. This was not necessarily in my budget as I thought I was going to be able to pick up 5 miles away from my home. This location was great, the people were great, however having to pay for the extra mileage shouldn't have been on us in my personal opinion. Thanks for everything and for reading my rant. Have a great day 

William S. 
Évaluation :
5

Nothing this location was proficiency was great no compliants. The service was great

Julie H. 
Évaluation :
5

Awesome Service - Dallas was new and did a great Job

DONALD W. 
Évaluation :
5

Manager was friendly and very helpful. Convenient location.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily W. 
Évaluation :
5

Nothing. The service was more than excellent and accommodating. I couldn't have been more happy with the way I was treated!!!

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann B. 
Évaluation :
5

Awesome customer service! David was great!

Patrice G. 
Évaluation :
5

Had a bad experience 2 times in one week Truck was not ready at location I reserved unfortunately 2nd time job had to get done uhaul made sure I had a Truck that day unfortunately it was 20miles out of my way but David the manager at this location made sure I was well taken care of the reimbursements I received covered the extra miles and also helped with the frustration of being disappointed twice and I will make a point that it was nobody's fault but uhaul made sure I was happy at first I was disappointed upon return of the truck but David the manager at the 1202 Bankhead hwy location fixed everything thanks David will be looking forward to my next rental with uhaul. Big shout out to Tom as well thanks guys

Adam G. 
Évaluation :
4

Nothing that I can think of

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamada R. 
Évaluation :
5

No issues, all was organized and clean. In and out in less than 5 minutes

Johannes B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

Actually have the rental the customer reserved there at the time on the reservation

Ben N. 
Évaluation :
1

Don't say it's 19,95 a day when you gonna charge double that a day

Michael C. 
Évaluation :
3

This location was new. I was called the day before by U-Haul's customer service to be notified that this was my new location. This location was 30 miles from where I had requested my reservation.

Kamesha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tersia G. 
Évaluation :
4

Store was very clean and organized. The owner helped us. She was friendly and had no issues returning the truck.

JONATHAN F. 
Évaluation :
5

The I haul representative at this location was great she made de process easy and fast .

FRANKLIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
5

Excellent service à la clientèle.

ANDREW H. 
Évaluation :
5

Amazing customer service at this location! So helpful!!!

KRISTY M. 
Évaluation :
1

Waited on the phone for over an hour in the parking lot to return my key in the dark with my children wife and 3 dogs in the car to find out that there is not even a key box at the location.

NICHOLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANSEL D. 
Non les évaluations ont été soumises pour cet établissement.

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