Customer Reviews for U-Haul Moving & Storage of East Lake

1 803 évaluations

7733 First Ave N   Birmingham, AL 35206
(East Lake)

(205) 833-1208

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(205) 833-1208

7733 First Ave N
Birmingham, AL 35206
(East Lake)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R.  |  Premières impressions 
Évaluation :
4

Great customer service thanks once again for your assistance

Hershel J. 
Évaluation :
1

Answer your phones.

Marche' G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

I received poor customer service at pick up, but great service at drop off.

SABRINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mandi c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DA'NAI B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ara C. 
Évaluation :
3

Better communication from employees if you're due a refund, from your initial deposit you should know if, when and how much!

Starr I. 
Évaluation :
5

Sabrina was excellent.

Leroy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandrisse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrice C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanna M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASMINE A. 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE! 5 STARS!!

NICHOLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Excellent customer service

Bryan E. 
Évaluation :
5

Nothing.

ELIZABETH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OCTAVIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANISHIA C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAYATRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashannon C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Easy pick up and easy drop off. Easy as it can be. Highly recommend.

Michael J. 
Évaluation :
1

Make sure the system is working i got double charged for 277 dollars so now im having to fight the bank to fix the overdraft that was caused by uhaul

JOSEPH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chani C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL P. 
Évaluation :
4

The process was quick and easy to rent a van

CYNTINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre G. 
Évaluation :
5

The truck has a wobble. Either a tire or alignment problem. For my only 33 mile use that was fine. For a longer drive could be a problem. The ladies at this location are wonderful and cheerful.

ANGELA D. 
Évaluation :
5

S.O.

Luretta H. 
Évaluation :
3

Well, I spoke with someone within 5 days of getting the storage unit letting them know that we moved out of it. I rented a U-Haul from the Centerpoint location. I hate that it wasn't put in the system properly stating that I didn't use the unit for a full month. Other than that, everything was fine.

LATAUNA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAMESHIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH D. 
Évaluation :
5

My experience was excellent on pickup. Mariesha Porterfield handled my checkin and helped me with the process of entering my information on the registration form. Mariesha has a pleasant personality and helpful attitude. I arrived before opening and watched as Mariesha toured the lot and checked ever truck for readiness. I would definitely recommend this Uhaul location to future customers.

JOHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOENICEIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAQUITTA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

I didnt get my truck until 2 hours after reservation time so i missed my movers. I had to be out of the house the next day and because i missed my movers, my family and i had to move our things ourselves. Customer Service said all they could do was extend the truck to 24 hours but because it was us moving our own things, we are still not done! Some of the staff are very careless, their customer service SUCKS! And to top it off, the uhaul is currently stuck in the mud SMH

ROSHUNYA W.  |  Premières impressions 
Évaluation :
3

This location was ok. The overall experience with uhaul was HORRIBLE! This location was the 4th one I went to in search of a truck that was guaranteed to be available when I made my reservation a week ago.

CRYSTAL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOLANDA S. 
Évaluation :
3

It's was a dead mouse in the entrance.

Katherine B. 
Évaluation :
5

The van's interior was spotless, it appeared to have just been detailed

Matthew D. 
Évaluation :
2

The truck was still in the dirty line it wasn't the size I reserved and the rep was rude. although I kept the truck over time I expected to pay for a additional day but not 237 my mileage didn't calculate to that much money.

Andrea J. 
Évaluation :
1

Nothing...I will never use Uhaul again...I asked them to come get a truck that was stuck and they told me they couldn't come get it...

CIELITA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia L. 
Évaluation :
3

I was not pleased with the size of the unit. iIt was advertised as being larger but the actual space to be used is smaller. The explanation was given that the price reflected that. Had I known that I would have not rented. The manager is very professional and nice to deal with that was the reason I chose to rent after renting a trailer. When I arrived and found that the unit was misrepresented and not all the 6x8x6,5 area was useable, it was too late for me to switch. I requested a price accommodation from customer service and the store and was denied. I am not satisfied and I would like to discuss this matter with a resolution.

BRIDGIT D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA S. 
Évaluation :
5

Great customer service!!!

COREY H. 
Évaluation :
3

They did not have a set of handtrucks which we needed desparately. Also, I realize that people often do not return their trucks in a timely manner making the next renter suffer. This location was the 3rd location we had to go to that morning just to get the truck. The truck was only 1/2 full of gas.

SABRINA P. 
Évaluation :
1

I had a 1pm pickup scheduled. I arrived at 1:10pm and had to wait while someone was away at lunch. The sign on the door stated they were away at lunch and to call a number if they were needed. I called the number only to find out, the number was for an employee who was not at work that day. She however was kind enough to track down Stephanie Perdue to notified her I was waiting. The employee let me know she was on the way. Stephanie Perdue showed 40 minutes later, taking her merry time, on a personal call gossiping with a friend with the phone on speaker phone. Never once did she apologize or tried to pickup her pace to check me in since I waited 40 minutes. I told her I was running late. She never said a word back to me. I said please hurry I must be there by 2pm, Needless to say I was late getting to my destination because of the unprofessionalism of this location. When I returned the van. Guess what!!! Stephanie was on another call gossiping with her friend!! She did not ask about how was my rental or anything. She kept her buddy on speaker phone while she reviewed the van while I stood there. She gave me the total charge of the rental and continued her conversation with her buddy. Never taking me for my business. I would like to add I rented from that location twice in 4 days. Only because I had to and it was close to the vendor I was working with. My next rental, I don't care how far we have drive will never be there again. No I will refer that location either. Her name tag said Owner. If that is the truth, Uhaul you must get better about who you select to be your franchise owners.

KENYA W. 
Évaluation :
3

The truck had something wrong with the engine/transmission and sounded horrible when driving. The truck bed was also not super clean. The door to the back of the truck would catch at the top and several times was next to impossible to get back down.

Ina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenville C. 
Évaluation :
5

The lady that assisted me was fantastic. I don't remember her name but she closed yesterday 5/31. Even turned the fan towards me when I complained about being hot.

LATAUNA M.  |  Premières impressions 
Évaluation :
5

Thanks for the first month free

Christine b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lisa s.  |  Premières impressions 
Évaluation :
1

The people attitudes

EDWARD E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles M.  |  Expérience générale 
Évaluation :
2

I preordered supplies. Once there neither to clerk on the computer or me on my phone could see the items and their quantities. The truck wasn't there at the pickup time. The check-in and check-out process took over an hour combined.

Adam P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
5

Not my first want be my last renting from U- Haul Front desk receptionist was kind, everything was done in a professional manner . I Definitely have recommend to family, friends and Business associate . Due to COVID continue to keep everything clean and sanitize for the next availability 5⭐️⭐️⭐️⭐️⭐️

KIMBERLIND W. 
Évaluation :
5

I had my storage for 4 years I never had any problems great customer service staff was polite and help thank you for all you do I'm blessed to have a home built and will be relocating .

ROBERT W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya S. 
Évaluation :
1

The drivers side door would not close, the passenger side door would not close all the way because the entire lining around the door and window was falling off. The truck was broken into in our driveway with the master lock intact when we left it. Someone busted the lock open. The majority of our stuff was stolen. It has been reported to the Birmingham Police Department, a report was written, and crime scene investigators are on the case. We will never, every use this location again. We will be telling our friends to never use this location ever again. My husband is an investigative journalist, we suspect that the staff at the uhaul location in East Lake are somehow connected to the robbery. It has been reported to the BPD.

SARAH G. 
Évaluation :
4

Pretty good

Kenneth J.  |  Expérience générale 
Évaluation :
5

Satisfied

TIMOTHY M. 
Évaluation :
1

My reservation was at 5pm, I got to the establishment at 4:50 and no one was there, the office was locked yet it said it closed at 7pm. I was on hold with customer service for 30 minutes and wasn't able to reach anyone. The online check in team tried helping me out. At 5:30, an employee showed up and didn't have a reason why there was no one there. It's like they left the establishment and came back, extremely unprofessional and unacceptable.

Dariana D. 
Évaluation :
3

There is a loud wind whistle at 55 mph while driving with a headwind. The whistle appears to be around the windshield seal on the passenger side. When driving with no wind the whistle would start at 65 mph which was very obnoxious.

Raymond J. 
Évaluation :
2

Location did not have appliance hand truck I reserved. Location did not have furniture dolly I reserved. Attendant was late arriving after opening time. Only one attendant working and service was slow on a Saturday morning.

PHILIP W. 
Évaluation :
5

just as needed

TERRY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMALA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waleed S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD L. 
Évaluation :
5

Nothing at all great job!!

William P. 
Évaluation :
4

Very nice people who were very helpful.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

The representative at this location helped to get what I needed in a timely fashion. My entire experience from pick-up to drop-off was great!

Kiosha M. 
Évaluation :
5

I wasn't bad they very friendly.

Bertha B. 
Évaluation :
3

Let them know that there's a 20 $fee for after hours even though no one is reachable when you have problems returning truck online so it's a way to overcharge customers.

Shenetta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evora A. 
Évaluation :
2

The customer service experience could be better, its not impressive at all. The GM is nice and seems to be fair; however, I think the front desk clerks and/or Asst Mgmt staff needs to focus on being more friendly and courteous. Also more training in explaining addtl charges and policies instead of running threw them as if they're reading a script.

RACHEL B. 
Évaluation :
2

Better customer service.

RACHEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trinita M. 
Évaluation :
1

Close down

JOHN A. 
Évaluation :
5

Satisfied

ANNETTE H. 
Évaluation :
2

Try to be available as much as possible for your guest. Do not ignore them knowingly they need help

Shardeia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLA W. 
Évaluation :
1

Store filed a damage claim against me and lied about it. They reported overhead damage after telling me everything was fine. No one at uhaul will advise me of what to do or how to dispute this claim. Also convenient that I am apparently responsible for damage that is not covered by this insurance. I will not be using uhaul again.

TRISTIAN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VICTORIA M. 
Évaluation :
3

Have more 19 trucks available.

Lashane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

Have disinfectant wipes available for the customer to wipe down the steering wheel Door handles etc. for the customers peace of mind during COVID. Our truck was seemed clean but it was unsettling to get right in after someone else just brought it back.

VICKEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD J. 
Évaluation :
5

Thanks for helping me

Verna M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tenika B.  |  Premières impressions 
Évaluation :
5

The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6

Tracey M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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