More staff members to assist customersZENITA A.
Customer Reviews for U-Haul Moving & Storage of East Lancaster
Pour nous contacter
Lancaster, CA 93534
(Just North of Avenue L)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JAMIE C.
Streamline pick ups a little more. This location only had 1 associate working the counter and assisting customers. By pick was scheduled for 8am and I didn't receive the truck I rented until almost 9am. I uploaded everything online to make the pick up as smooth a possible and yet something that should have taken 15 minutes a the most took almost an hour.Matthew N.
Le client n'a pas laissé de commentaire.JESSICA E.
Le client n'a pas laissé de commentaire.EDWARD L.
Le client n'a pas laissé de commentaire.AUDREY L.
Car trailer had new tires was ready to rock, hauled my 66c10 step side long bedFRANK M.
Muy buen servicio gtacaisMarissa Q. | Premières impressions
Le client n'a pas laissé de commentaire.ALISHA A.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.MARIA J.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.JANNIE M.
The best service I've received in my last few visits to u haul. The customer service reps were very helpfulDEANDRE E.
Le client n'a pas laissé de commentaire.cynthia G.
Le client n'a pas laissé de commentaire.PAUL R.
I had no problem with the service. I have done business with this location in the past, that's why I returned for service.PHYLLIS S.
Le client n'a pas laissé de commentaire.Keisha G.
The hours are perfect.. but it being so hot and being a night person would have loved to do it late in the evening or before the crack of dawn. But I understand & common sense it's for safety and other business problematic issues that can occur. The staff were always respectful & kind every time I came in. Thank you I greatly appreciate it during a hard, emotional, crazy time in my lifeRoshelle M. | Expérience générale
Le client n'a pas laissé de commentaire.LAQUINA T.
Le client n'a pas laissé de commentaire.MURTRIE L. | Premières impressions
Extremely satisfied with this location. The receptionist was great,outstanding, and knowledgeable. The individual who hooked up the trailer was awesome, and supper helpful. 10/10.Eleazar L.
Le client n'a pas laissé de commentaire.Robert B.
Manager was super friendly and helpfulchris H.
There needs to be lights of some kind here. How scary trying to find lock box 4 (which doesnt even exist) in pitch black. Sketchy motel next door. This wasnt even the location I originally made my reservation for. If I use uhaul again, it will not be at this location. When i told the guy about the lighting issue when dropping the truck off all he had to say was "oh shit really?"Cesar D.
Le client n'a pas laissé de commentaire.Aram S.
Answer your phones Hate the stupid recordingROLAND M.
Friendly and efficient staff. Thank you!Vincent B.
As long as the move-out proceeds without any problems, I found the experience to be great. In the last ten years I have had 3-4 storage units at the same facility and, every time, things were problem free. Keep up the good work. :)Daniel D. | Expérience générale
The customer service was absolutely fantastic very helpful very informative definitely go back thereROBERT B.
You guys, are amazing I rent staff from you guys regularly I also rent a storage very happy ðŸ˜ Lupe , the manager there always happy to help me On any service I need thank you !BENJAMIN M.
I was told I get first month free never got it I paid for every month I was there & I called no answer ever. I even called at the Uhaul store & there phone never rangHector N. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE Q.
All employees were very friendly and helpful. I will use this location if I need future rentals. MerciDEBORAH W.
Esta excelente el servicioBautista R. | Premières impressions
Le client n'a pas laissé de commentaire.Elaine T.
Le client n'a pas laissé de commentaire.DARRIN S.
Le client n'a pas laissé de commentaire.EDWIN W.
Le client n'a pas laissé de commentaire.Lavonne R.
Front desk customer service needs to be more articulate and definitely more friendly. I realize it's early in the morning but at least pretend you are happy you have a job.SETH D.
Keep smilingLAWRENCE M.
Le client n'a pas laissé de commentaire.PETER H.
Le client n'a pas laissé de commentaire.Alexander K. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICK A. | Expérience générale
Customer Service was outstanding!!!WILLIAM G.
Everything was great!!! The agent I had was VERY good!!! Very customer friendly. Made my experience very easyMICHAEL M.
Le client n'a pas laissé de commentaire.Nathan M.
Le client n'a pas laissé de commentaire.Jacob B.
Keep your equipment well maintained and do periodic inspections. Trailer # TD 7130A needs new tires straps.JOSE R.
Great experience. Excellent service.MARK M.
Nothing exellentROBERT L.
Le client n'a pas laissé de commentaire.SAUL M.
Le client n'a pas laissé de commentaire.D'ANDRA A.
Thank you for great customer service!JESSICA P.
tire pressures were low other then that was clean and good working orderMATTHEW S.
I was forced to give a 1 000 $dollar deposit and I'm the only one who was asked to do so...In my business experience I must constantly rent trucks and this was a first...Feel like I was profiled...Michael S.
The best service all the mployeesDAVID S.
Le client n'a pas laissé de commentaire.FRANCISCO T.
Le client n'a pas laissé de commentaire.Carolyn R. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela R.
everyone was professional and nice, they made my experience very goodNICK S.
you need to make your rates CHEAPERHEATHER S.
Le client n'a pas laissé de commentaire.Christopher H.
Truck had an odor inside. Should have been disinfected for safety. Other than that everything was fine.MARY H.
Good service, fast return process, great prices.GREGORY W.
They were great.ENRIQUE M.
Le client n'a pas laissé de commentaire.david R.
Have the correct truck reservationsDAMEON J.
You guys have some nice friendly staff. Please take care of them.GEOVANNY P.
Le client n'a pas laissé de commentaire.DARYL B.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.AMILCAR N.
Le client n'a pas laissé de commentaire.RAYMOND R.
Le client n'a pas laissé de commentaire.LABIB M.
Le client n'a pas laissé de commentaire.Amie P. | Premières impressions
HORRIBLE EXPERIENCE, when I arrived there were no employees in site and I wasn't able to pick up my equipment until over 20 minutes after my reservation time. When I went back to drop off there was a line of 6 people waiting for service with no employees in site. Customers had to go walk the property to find help. When the employees did come in they didn't even apologize for the wait. I do not appreciate my time being wasted.TASHA T.
Le client n'a pas laissé de commentaire.CORAL Z.
Not a thingJOYCE F.
Le client n'a pas laissé de commentaire.Carlos C.
Le client n'a pas laissé de commentaire.Ronald D.
Le client n'a pas laissé de commentaire.MELITON O.
Le client n'a pas laissé de commentaire.LARRY B.
We use you guys all the time and we've always had a very good experience people are friendly quick and efficientjames B.
The pickup condition link that I received in a text after rental pick up did not work. Could not report that fuel tank was not full on pickup as attendant claimed. I took pictures as attendant had recommended. This kept me from paying an extra 20 $for fuel.. This should not be an issue that the customer needs to deal with on a move day........STEVEN C.
Le client n'a pas laissé de commentaire.Eric F.
Le client n'a pas laissé de commentaire.SABRINA H.
The mileage was incorrect on my paperwork I took a picture of the odometer before leaving the premises, though have went back in to tell them but I was on a time limit. Than when I was finished loading the truck the door wouldn't close I had to figure out that the door went to far up and the lever had gotten stuck and the lock. So I had to figure out how to get it down than finally I did. That was a HASSEL.CAMERON J.
Customer service was excellent, grade A , I will recommend anyone I know , thank you for Great service , I wish I remembered the young lady that helped meQUE A.
The young lady who set us up went out of her way to make sure everything was right with our rental. Her service totally exceeded our expectations. Merci!KENNETH J.
my trail was not strapping my car dwn the ladge was broke lost control of car on fwy and almost kist carDONNA M.
I don't like my money to be held up you got your payment but wheres my balance??BOBBY J.
Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!PEDRO E. | Premières impressions
Le client n'a pas laissé de commentaire.Farra W.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.IAN W.
Le client n'a pas laissé de commentaire.JAMES S.
Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra 100 $in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.ROBERTA JANE A. | Expérience générale
Everyone there from the general manager to a gentleman named Matthew Hamm went above and beyond my expectations, I was very pleased with the level of service I was given at this location. Matthew Hamm exhibited excellent customer service.CHARLES C.
Le client n'a pas laissé de commentaire.Nelson A.
Le client n'a pas laissé de commentaire.MAURICIO M.
Le client n'a pas laissé de commentaire.Jason P.
Le client n'a pas laissé de commentaire.David C.
Kind, friendly, helpful and professional. The gentleman hooked up my trailer and performed a safety check. Upon return, greeted with more of the same! I'll definitely be back.VINCENT C.
Le client n'a pas laissé de commentaire.ERIC C.
The floor of the trailer was loose and lifting and the interior light was dandling and holding on by electrical tape.ELFA T.
All was good..LINDA R.
Le client n'a pas laissé de commentaire.WILLIE M.
Overcharged not 1x but 2x very next day. Rude associate.ROBERTA JANE A.
Excellent Customer Service ! Which Is Very Rare in America These Days ! The Team At This Location Should Be Commended!DION W.
Lack of response. Terrible leadership.CECIL S.
Le client n'a pas laissé de commentaire.CHARLES R.
Le client n'a pas laissé de commentaire.irene r. | Expérience générale
Le client n'a pas laissé de commentaire.Gina S. | Expérience générale
Great place to put your stuffalan b. | Premières impressions
Le client n'a pas laissé de commentaire.RUBEN S. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher B. | Premières impressions
Le client n'a pas laissé de commentaire.David K. | Premières impressions
Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn't supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn't have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.DAVID F. | Premières impressions
Le client n'a pas laissé de commentaire.Denise P. | Premières impressions
Le client n'a pas laissé de commentaire.RUBEN S. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald P. | Expérience générale
Le client n'a pas laissé de commentaire.DeKaia G. | Premières impressions
Le client n'a pas laissé de commentaire.Laura S. | Premières impressions
I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.james h. | Expérience générale
Le client n'a pas laissé de commentaire.Dwayne J. | Expérience générale
Le client n'a pas laissé de commentaire.moses p. | Expérience générale
They were very nice and helpful and had everything you can think of that you needed for movingdezarae o. | Premières impressions
THE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .Herbert D. | Expérience générale
Le client n'a pas laissé de commentaire.Shelley P. | Expérience générale
The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.Diane Z. | Online Move In
A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.Paul D. | Expérience générale
I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤DONALD S. | Expérience générale
Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!Veda C. | Premières impressions
Only concern would be a possible reduction in price for Senior Citizens.Evertt W. | Expérience générale
Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!mark s. | Premières impressions
Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.Courtney C. | Expérience générale
Le client n'a pas laissé de commentaire.Alexus J. | Premières impressions
Le client n'a pas laissé de commentaire.RUBEN S. | Expérience générale
Both employees were very helpful and nice.Courtney C. | Premières impressions
Le client n'a pas laissé de commentaire.Earl V. | Expérience générale
.Leroy W. | Premières impressions
Your employee was great very professional and politeDean J. | Premières impressions
MerciJc Jr F. | Expérience générale
Slow process, excellent customer service.Ashley L. | Premières impressions
Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer thelisa n. | Premières impressions
Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.Martha M. | Expérience générale
Extremely happy and SatisfiedGUADALUPE B. | Expérience générale
The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!Anita B. | Expérience générale
Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.eduard r. | Expérience générale
Danny a manager was a great person/supervisor Thank You JacquelineJaqueline K. | Expérience générale
No problemsDawna W. | Expérience générale
Quick, efficient, and professional.john d. | Premières impressions
The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.Shani S. | Premières impressions
It was as advertised....Beatrice C. | Expérience générale
The staff at the facility made a high-stress move a little easier - thank you!Anita B. | Premières impressions
Excellent !!!!!ELIZABETH J. | Expérience générale
Great, Greater nice friendlyVeronica S. | Expérience générale
Great staff and very clean loacation.Lakeisha W. | Premières impressions
The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. DonJULIANNA H. | Expérience générale
My things got wet and moldedDonna B. | Expérience générale
People were excellentWYATT C. | Premières impressions
great customer serviceANITA T. | Expérience générale
One stop, truck and storage in one location. Staff were helpful and professional.Beatrice C. | Premières impressions
People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful dayjannie s. | Premières impressions
On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experiencesalina g. | Expérience générale
Reservation was canceled. Not sure why I am receiving this.Annika T. | Réservation
Thank you for your friendly staff, and giving the feeling of safety with my possessions.Janet H. | Expérience générale
I well used your services againg thank youBenjamin M. | Expérience générale
I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,Dwaine W. | Expérience générale
The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanksEric B. | Expérience générale
At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer thanMarchel J. | Réservation
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