Évaluations des clients U-Haul Moving & Storage of East Madison

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Madison

Cote générale :

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Danielle R.
Évaluation :

The truck has a few issues noticed on the drive and after. It pulled to the right, as well as had a lot of okay and vibration of the steering. The odometer on the truck is also inaccurate. I notified of the first two issues, and a question on the third when I dropped the truck off. The staff member was extremely receptive and appreciative. I went back the next day (not to get credit, because I am not sure how to prove it) but to show (based of actual destinations and route, as well as mileage on caravanning vehicle) that the odometer was indeed of, but about 20% and should be checked. The staff member this time was polite, but not very receptive, possibly defensive and said he would relay it to the mechanical side...I do hope this gets mentioned and remedied, partly for accurate future billing but also because it might be a sign of a more significant issue.

Steve M.
Évaluation :

Your employee offered me a different trailer after we walked outside to hook up the trailer. The trailer I was going to take was full of snow. The other available trailer was not full of snow. Very good customer service. Thanks.

Paul F.
Évaluation :

Things were much better when we arrived today to pick up our reserved rental. Helpful stall. A great improvement from last several times.

Edgar M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley M.
Évaluation :

N/A

Dorothy P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GILBERT N.
Évaluation :

Check in and drop off was very quick...only complaint was my truck was totally covered with snow and ice and had no ice scraper upon pickup. Employees very friendly

Dan P.
Évaluation :

Very happy with the rental. Staff were helpful. Made the move easy.

natasha E.
Évaluation :

i believe i was over charged and did not receive the $50 for my reservation being screwed ip

Jeffrey W.
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Le client n'a pas laissé de commentaire.

Abdoulie B.
Évaluation :

Your charges are not reasonable

MICHAEL Z.
Évaluation :

Just add FREE COFFEE

Ellen C. | Premières impressions |
Évaluation :

I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.

Ronald A.
Évaluation :

There was an ice problem with the initial truck so that the lift gate would not lock. They quickly got me another truck. Great service!

Mary D.
Évaluation :

Waited forever to be waited on. We had reserved the truck. It was covered in ice and snow. Not cleaned. We find these changes are new. We use this service several times per month. Very disappointed.

Rita B.
Évaluation :

Person helping me was friendly and polite but it took 4 tries to complete my rental. I was asked 4 times to see my DL , 4 times giving my current address and phone number due to the employee having difficulty entering the information. I was patient even though I felt like leaving. Employee was calm although frustrated and was professional throughout

Nicholas C.
Évaluation :

Had to leave before I could confirm my card with the gentleman. Please use the Summit Card to complete transaction. Thank you

Raymond K.
Évaluation :

Le client n'a pas laissé de commentaire.

Titus D.
Évaluation :

Make so I can pick a closer location

Bryan R.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Luci H.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy L.
Évaluation :

Nothing!

William M.
Évaluation :

Great personal service.

Dwight C.
Évaluation :

We thought we reserved a truck with a ramp. However, we were given a truck without a ramp. That made it much harder to move items like the refrigerator. However, the people were pleasant, and overall the process went smoothly.

Edward S.
Évaluation :

Le client n'a pas laissé de commentaire.

andre M.
Évaluation :

The staff is super helpful.

ellen R.
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Le client n'a pas laissé de commentaire.

Martin J.
Évaluation :

The service was wonderful. Everything worked the way they said it would. The service person was knowledgeable, very helpful and skilled at his job. The one minor suggestion was that one of the belt's ends on the car tow dolly was frayed and made is somewhat difficult to slide through the slot. That would not stop me from doing business with them again. Thank you Atlas Ave. U-Haul staff.

darrell H.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward S.
Évaluation :

They had the trailer I needed at the time I needed.

MICHAEL Z.
Évaluation :

Free coffee.

Craig F.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew T.
Évaluation :

We had a one way rental when we booked over the phone. Very irritated that uhaul changed it to in town

Paul H.
Évaluation :

Nothing, I don't think it could have gone any better. Thnak you.

Nancy R.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl E.
Évaluation :

Awesome experience. Was treated with respect and dignity!

Madelyn H.
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Agent was courteous and friendly and completed checkin process quickly

Mary D.
Évaluation :

Even though we had made this vehicle reservation 5 days ahead we waited 20 min to be waited on on arrival. Then we had to find the vehicle in the lot and remove all the snow off of it before leaving

Thomas G.
Évaluation :

It takes time to rent. But worth the wait. Thank you

Oindrila C.
Évaluation :

Given that this location is quite far from where I used to live, this location would not be my first choice. However, the staff members there, especially the person who finally helped us get a truck was super awesome!! U-haul had switched my truck pick up location and the truck drop off location for the person renting the truck before me, with just an email. This led to confusion, delay, frustration, and two cab trips. Thankfully, the person at the desk managed to find a truck for us and saved the day!

Gregory C.
Évaluation :

the credit card I used there was compromised with fraudlent charges fortunately the company shut down charges

Gloria L.
Évaluation :

Got charged 150 for appliance dolly that WAS returned and uhaul said wasnt maybe check a little closer before billing people.

Dustin S.
Évaluation :

One way rentals issue-only requested the van for 24hrs and charged for three days, told this was policy. Overcharged, disappointing and this is not customer focused. What happened to only being charged for what you use? Will not rent again from UHaul.

Bill N.
Évaluation :

Always friendly, helpful and quick.

Wyatt S.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa P.
Évaluation :

Le client n'a pas laissé de commentaire.

Darci B.
Évaluation :

I have rent from this location several times. Always been a good experience, staff is helpful and knowledgeable.

RENE P.
Évaluation :

Le client n'a pas laissé de commentaire.

TRISTAN E.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron B.
Évaluation :

Uhaul staff Mahmut Kidan was very kind and helpful, and Uhaul staff like Mr. Kidan are why I keep coming back to Uhaul. Additionally, a tall gentleman installed and removed the trailer we rented, and he was full of joy and humor, another quality staffer making Uhaul such a reliable and steadfast business.

Juan O.
Évaluation :

Le client n'a pas laissé de commentaire.

Dominic H. | Expérience générale |
Évaluation :

Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).

JAN Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Ray E.
Évaluation :

Le client n'a pas laissé de commentaire.

Jaime G.
Évaluation :

Great service with pick up and drop off, great price too!

Kara M.
Évaluation :

I didn't appreciate that they changed my location after I made the reservation because it added to my mileage cost when I just needed the truck for a quick in-town furniture pickup.

STEPHEN S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

John R.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY L.
Évaluation :

Very nice to be able to return the unit and not have to go inside. Convenient!!

Sarah R.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

The entire process at this location was as smooth and friendly as possible. Never had any issues with this U-Haul location.

JESSICA W.
Évaluation :

Le client n'a pas laissé de commentaire.

David M.
Évaluation :

We were on a tight schedule for moving. Despite multiple calls to confirm, the box did not arrive on the date at at the time it was supposed to. Trying to figure out what happened led to multiple phone calls with long hold times, and nobody able to answer the question why the box wasn't being delivered. It ultimately was delivered the next day.

SCOTT I.
Évaluation :

Le client n'a pas laissé de commentaire.

Gordon B.
Évaluation :

Le client n'a pas laissé de commentaire.

David L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jim K.
Évaluation :

I went online to book a rental trailer from Uhaul to save time where I could just pick it up Friday night and go. There was one employee working and waited over 30 minutes for him to wait on one customer. It took another 10-15 minutes going in and outside for paperwork and booking up trailer. 45 minutes later I finally leave. Need to streamline your check in and get more help on Friday after 5 pm.

GENE V. | Premières impressions |
Évaluation :

Best center that I have ever rented from

Charles L.
Évaluation :

The desk clerk was very professional and courteous...That is why I would recommend this location.

Jalateefa J.
Évaluation :

Your staff are racist and your corporate office upholds racist actions of employees . I have paid for the truck for the amount of days that I had it with no complaint but today someone from Uhaul came to my home although the truck was paid for and took all of my office belongings which totaled around $50,000 worth of belongings . When I called to inquire they said they would need me to come and rent a different truck . I refused . I want my belongings returned NOW. I will be filing a suit against UHAUL today !

Nichelle S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ben J.
Évaluation :

I had the best U-Haul rental experience of my life at the Atlas location. Fast check-out and check-in. Helpful employees. Trailer worked without issue. Returned early and was charged appropriately. If I need to rent something again I'm going back there.

Marshall B.
Évaluation :

The agent was very helpful when picking up and dropping off the trailer

Corey H.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY P.
Évaluation :

Didn't have pads loaded

ANN H.
Évaluation :

Le client n'a pas laissé de commentaire.

Evan B.
Évaluation :

Le client n'a pas laissé de commentaire.

Conor S.
Évaluation :

Very efficient staff led to good experience. Well done on pick up and drop off

Richard B.
Évaluation :

Le client n'a pas laissé de commentaire.

SEBASTIAN Z.
Évaluation :

I reserved a 26 foot truck. Two days before moving, you mysteriously no longer have that truck. I had to go with a 20 foot truck, and had to incur an out of town fee since I had to pick it up from a Uhaul across town. This severely impacted my move as I had only hired the movers for a certain amount of hours, assuming I had a 26 foot truck. What a terrible experience.

SCOTT S.
Évaluation :

Le client n'a pas laissé de commentaire.

TENACITY L.
Évaluation :

Super easy drop off process with no hidden tricks or fees, awesome experience with the Uhaul team!!

Keith R.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristina R.
Évaluation :

I chose to pickup the truck outside of normal business hours. I sat in the parking lot for 30 minutes, waiting for “approval” online before I was given the code to the lock box with the keys to my truck. That experience was very frustrating. I also didn't get all the equipment that I had requested/paid for, but I was reimbursed for it. Overall, the experience was decent but not great.

Kyle F.
Évaluation :

Le client n'a pas laissé de commentaire.

Doris R.
Évaluation :

Le client n'a pas laissé de commentaire.

Nikki W.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES G.
Évaluation :

I am terribly upset over my entire experience. I originally booked a truck from Crystal Lake, IL (10 minutes from the house I was leaving). I was then told the equipment wasn't available at that location and had to drive to Delavan, WI. That was bad enough, but then I was charged approx. $40 for additional mileage that was create due to the pickup location change. What a SCAM, I will NEVER use UHaul again!

JOSHUA D.
Évaluation :

I was told to go to one location to pick up my truck. When I got there, I was then instructed to go to another location to get my truck. I had to wait in line behind two other customers who had similar issues/or their sized truck was not available. This is really poor business. I'm not pleased.

Timothy C.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD W.
Évaluation :

Le client n'a pas laissé de commentaire.

Hunter H.
Évaluation :

Le client n'a pas laissé de commentaire.

Val S.
Évaluation :

Truck smells like Elvis Presley

steven P.
Évaluation :

The best uhaul shop I've ever dealt with, and I use them monthly

Robert S.
Évaluation :

Everything was done well and professionally

Matthew J.
Évaluation :

Le client n'a pas laissé de commentaire.

Conrad M.
Évaluation :

Place many big signs from curbside to storefront that they key box is hidden off to the right of the main door.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

SIMIL S.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC JAMES O.
Évaluation :

Anne was a very helpful - just a great experience all around. Excellent facility!

Timothy L.
Évaluation :

Everything went very smoothly!!

David K.
Évaluation :

Le client n'a pas laissé de commentaire.

Kerry G. | Expérience générale |
Évaluation :

The young lady at the desk Ann was always extremely helpful!!

AUDREY L. | Expérience générale |
Évaluation :

Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.

William N. | Premières impressions |
Évaluation :

Everyone was VERY helpful, prompt, and friendly!!

Kevin F. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

david t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Evan M. | Online Move In |
Évaluation :

Dirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.

Lucy B. | Expérience générale |
Évaluation :

I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!

Angela M. | Expérience générale |
Évaluation :

Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.

Louis O. | Expérience générale |
Évaluation :

I was personally impressed by the manager's personal relationship. A+

James R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James R. | Premières impressions |
Évaluation :

.

Syed R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brianna M. | Premières impressions |
Évaluation :

This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.

Adrianna M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Anika P. | Expérience générale |
Évaluation :

The staff was very professional and courteous. The check out process was quick and seamless.

Nancy W. | Expérience générale |
Évaluation :

Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!

Curtis N. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis o. | Expérience générale |
Évaluation :

Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul

Nancy W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ADAM T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Edward F. | Expérience générale |
Évaluation :

U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.

ELIZABETH F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Matt N. | Premières impressions |
Évaluation :

Great experience, very helpful

Wes N. | Premières impressions |
Évaluation :

Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.

dannassia p. | Expérience générale |
Évaluation :

Thank you, for making everything painless ans stress free.

DAVID L. | Expérience générale |
Évaluation :

The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(

Amanda P. | Premières impressions |
Évaluation :

Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.

Mary W. | Expérience générale |
Évaluation :

Very helpful staff

TERESA S. | Expérience générale |
Évaluation :

I was very pleased with my storage.

Laquita w. | Premières impressions |
Évaluation :

no need to comment

DAVID L. | Premières impressions |
Évaluation :

The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.

Lisa h. | Expérience générale |
Évaluation :

RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!

Paul B. | Expérience générale |
Évaluation :

I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.

Paul B. | Premières impressions |
Évaluation :

I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.

Tazuko F. | Premières impressions |
Évaluation :

I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.

David U. | Expérience générale |
Évaluation :

It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.

Bruce P. | Premières impressions |
Évaluation :

GREAT JOB ALL.One happy customer.

Martha T. | Expérience générale |
Évaluation :

Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.

Martha T. | Premières impressions |
Évaluation :

Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.

Jeneile L. | Premières impressions |
Évaluation :

Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.

RICHARD B. | Premières impressions |
Évaluation :

Great

GLEN J. | Expérience générale |
Évaluation :

Everybody was very helpful when I called in to make monthly payments

Nadine J. | Premières impressions |
Évaluation :

Very friendly and helpful. Will recommend to anyone who is moving from madison area

Jeffrey E. | Expérience générale |
Évaluation :

Everything was great

Anika P. | Premières impressions |
Évaluation :

The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.

Amber W. | Premières impressions |
Évaluation :

I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank

Kelly R. | Expérience générale |
Évaluation :

Everything was great!

JAMIE T. | Expérience générale |
Évaluation :

I was very happy with the safety and dryness of the unit.

JESSICA R. | Expérience générale |
Évaluation :

Great experience, helpful staff!

Daren N. | Expérience générale |
Évaluation :

Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents

Janis O. | Expérience générale |
Évaluation :

Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul

Renee M. | Réservation |
Évaluation :

I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.

Bubacarr C. | Réservation |
Évaluation :

I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.

Andrew S. | Expérience générale |
Évaluation :

Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.

Ron D. | Réservation |
Évaluation :

Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.

Shoshannah E. | Réservation |
Évaluation :

This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.

DELBERT P. | Expérience générale |
Évaluation :

I have always been treated like a VIP at this location both by management and the great employees.

Essie J. | Expérience générale |
Évaluation :

The gate was easy to let people follow thru

Non reviews have been submitted for this location.

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