The truck has a few issues noticed on the drive and after. It pulled to the right, as well as had a lot of okay and vibration of the steering. The odometer on the truck is also inaccurate. I notified of the first two issues, and a question on the third when I dropped the truck off. The staff member was extremely receptive and appreciative. I went back the next day (not to get credit, because I am not sure how to prove it) but to show (based of actual destinations and route, as well as mileage on caravanning vehicle) that the odometer was indeed of, but about 20% and should be checked. The staff member this time was polite, but not very receptive, possibly defensive and said he would relay it to the mechanical side...I do hope this gets mentioned and remedied, partly for accurate future billing but also because it might be a sign of a more significant issue.
Évaluations des clients U-Haul Moving & Storage of East Madison
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Témoignages des clients récents de U-Haul Moving & Storage of East Madison
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I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.
Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).
Best center that I have ever rented from
The young lady at the desk Ann was always extremely helpful!!
Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.
Everyone was VERY helpful, prompt, and friendly!!
Dirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.
I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!
Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.
I was personally impressed by the manager's personal relationship. A+
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This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.
The staff was very professional and courteous. The check out process was quick and seamless.
Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!
Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul
U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.
Great experience, very helpful
Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.
Thank you, for making everything painless ans stress free.
The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(
Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.
Very helpful staff
I was very pleased with my storage.
no need to comment
The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.
RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!
I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.
I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.
I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.
It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.
GREAT JOB ALL.One happy customer.
Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.
Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.
Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.
Great
Everybody was very helpful when I called in to make monthly payments
Very friendly and helpful. Will recommend to anyone who is moving from madison area
Everything was great
The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.
I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank
Everything was great!
I was very happy with the safety and dryness of the unit.
Great experience, helpful staff!
Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents
Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul
I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.
I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.
Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.
Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.
This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.
I have always been treated like a VIP at this location both by management and the great employees.
The gate was easy to let people follow thru
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