Le client n'a pas laissé de commentaire.Hattie H.
Customer Reviews for U-Haul Moving & Storage of East Madison
Pour nous contacter
Madison, WI 53714
(Hwy 51 Cottage Grove Rd 1ext)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Not much, the whole process went well.Bruce A J.
Something to mention to customers- the truck bed doesn't lock. I would recommend offering a lock with the truck rental because we were left scrambling in the middle of the night trying to figure out a way to make sure our belongings were secure and safe after we filled the truck and found out we couldn't lock out belongings up.Stephen H.
Dealt with the GM. Very kind and personable. Easy return. Very happy. Merci!JESSE B.
Very good and expedient serviceANDREW R.
Wayne the owner was amazing. I'd go out of my way to patronize his establishment over others again.Evan N.
Le client n'a pas laissé de commentaire.BRIAN G.
Wayne is great guy. Thank you. Disappointed we still haven't received email with final bill for final moving truck charges.Thomas T. | Premières impressions
Needs no or little improvementDonnie L.
Le client n'a pas laissé de commentaire.Sidhartha S.
We rented a 26 ft truck for long distance (WI to AR) They tried to send us down the road with a huge truck, which we would have loaded full, with bad tires. Thank goodness we notice the danger before we left. However!!, we ended up having to take a 20 ft truck which did not meet our needs. The twenty foot truck was in good condition and clean, just not what we needed. Now we are left trying to figure out how to transport the rest of our belongings.BELINDA S.
Le client n'a pas laissé de commentaire.Maureen P.
Pick up had one gentleman doing everything Wait time was extensive for picking up truckTylere D.
Le client n'a pas laissé de commentaire.Amanda H.
Upon the retune of the truck, the man that inspected the truck was polite and looked in and out of the truck and made one comment : "all looks fine" He is a reliable person.JOHANNES H.
Left my sofa covers in the vehicle!BRIDGETTE M.
Le client n'a pas laissé de commentaire.Tazuko F. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S.
Location and van were great. Mobile app did not work well. Took 20 minutes of trying to get a second party authorization that I was there to pick up my van. It was clunky and I will never use again - and may not use you again because it was so clunky and a huge waste of time.Mark W.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Jonathan C.
Le client n'a pas laissé de commentaire.JOSEPH F.
I am a regular customer I rent the car Tow Dolly car trailers and other trailers quite often I think it would be a good idea if U-Haul had a VIP rewards type of program for customers who rents equipment frequentlyShannon W.
Le client n'a pas laissé de commentaire.MAXWELL V.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.BRENTON G.
The staff was friendly and the work was done in about half of the estimated installation time!sally B.
Altho this location is probably short-handed right now, they do their best to serve each & every client with all the time each one needs (i witnessed this from standing in a line). It's a very convenient location for me, I've used their services before & will return again.Kathleen C.
Le client n'a pas laissé de commentaire.Christine D.
Le client n'a pas laissé de commentaire.ELYSE H.
Forgot to provide dolly and furniture pads, they removed them from the order so I didnt have to pay but disappointingBobbi R.
Wayne was very helpful and even performed the macarana for us. Harold was helpful as well and instructed me to turn off the "tow/haul" button to get better gas mileage.Eugene B.
Le client n'a pas laissé de commentaire.DANIEL S.
Make sure the person renting the Uhaul is who they say they are. I received a receipt for a Uhaul rented with my name on it even though I didn't rent one.Aaron T.
Le client n'a pas laissé de commentaire.DANIEL T.
Le client n'a pas laissé de commentaire.CRAIG A.
Thank you MajmoudMICHEL A.
Gentleman very helpful at check out. We were never told we has a certain amount of miles. When we picked up the truck. He was very kind and explained it to us.BARBARA R.
Le client n'a pas laissé de commentaire.Michael H.
Over the years of renting Uhaul trucks and equipment, I have had some poor experiences. Uhaul must have changed things up, modern clean truck that was available when promised and great customer service. I will use again.Michael L.
Le client n'a pas laissé de commentaire.CORY B.
Le client n'a pas laissé de commentaire.Brett H.
Great jobdean H.
Not possible. Always professional , friendly and very helpfulNANCY G.
Le client n'a pas laissé de commentaire.Michael S.
Wayne was very friendly - excellent customer service experience.christopher S.
Le client n'a pas laissé de commentaire.Henry S.
Le client n'a pas laissé de commentaire.ANDREW P.
The vehicle had a strange smell to it. It was dirty, with dirt all over both floor mats and dirt and debris in the bed of the van. I did let employees know this as well as putting it in the checklist.SARAH H.
Nothing bad to say about the location. We used it as a drop off point for our truck. Was a little upset that we were up charged more for extra miles driven above 30 miles, which we were unaware of. The truck was only used for 8-9 hours and used to travel across town twice.DASAN Y.
The aerial diagram I was sent and the actual 24/7 truck pick up parking location does not align. The photo showed the 24/7 trucks were at the front of the lot when in reality the rental truck I picked up was to the far right and almost in the far back of the lot.Amanda W.
Wayne was very friendly and helpful. Thanks Wayne!!Raven W.
Le client n'a pas laissé de commentaire.CORY B.
Le client n'a pas laissé de commentaire.CHRISTINE MARIE C.
Didn't have all the equipment we rented and was understaffed, ended up waiting half an hour to get help even after checking in ahead of timeTristan M.
Le client n'a pas laissé de commentaire.JOSEPHINE W.
This location has always been outstanding and Wayne has always been great to work with.Shelly W.
Le client n'a pas laissé de commentaire.RACHEL S.
The truck itself was good. I "reserved" a furniture cart as it was just my wife and I moving. For point of reference it was a 17' truck filled to the top and several other carloads of items, we needed the cart as she could not carry much. Your maskless agent, in violation of the Dane County Health Ordinance, said they did not have one, nor did anyone in Madison, my opinion is that he could care less about our "reservation". We both are in a lot worse shape from having to carry heavy items. What a shit show. I honestly do not know how you stay in business when you breach a contract like this. I wont be coming back and will be telling everyone that I know about. Not that you care what my experience was.MARK H.
Le client n'a pas laissé de commentaire.Theodore P.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Arlyn E.
Le client n'a pas laissé de commentaire.Suzanne Z.
I RESERVED A 17 FOOT UHAUL FOR 08/31 at 10am and the general manager gave it away to someone else. I was then given a smaller truck and was forced to make multiple trips because it wasn't big enough for my entire home. Never using UHAUL again.DANIKA B.
Very friendly and helpful. The entire process went very well.STEVEN B.
Your manager at this location was super efficient. He was able to handle influx of customers in a professional manner. Never lost his temper, had a smile on his face, and took the time to make everyone of us appreciated. He did all by himself! No other person was working with him. I hope you consider giving him a raise. He was going to be working on Monday, 8/30/21 until 7 p.m. Congratulations and many thanks!Ana T.
All went well, but was an older trailer and though everything worked out fine, the latch restraint which hold the latch down, was bent pretty bad which could cause a failure resulting in the door going up while in routeGary N.
I had to go here because the original location I was going to rent from made a huge mistake which cost me tons of time and money. Atlas court was friendly and had the truck thankfully. I would rent from here more often if it was closer.SIMON S.
Le client n'a pas laissé de commentaire.Troy S.
Le client n'a pas laissé de commentaire.DEBRA D.
Very nice and new equipment. Clean truck that ran very smoothly. Staff was extremely friendly at pickup, as well as dropoff (different site).JEFFERY T.
Le client n'a pas laissé de commentaire.BEN L.
Le client n'a pas laissé de commentaire.Eric O.
Le client n'a pas laissé de commentaire.Anita K.
Le client n'a pas laissé de commentaire.RONALD P.
Le client n'a pas laissé de commentaire.MICHELLE B.
Le client n'a pas laissé de commentaire.James P.
They changed my pickup location via an unremarkable email in which they did not point out the change just had it randomly listed so I went to the place I had scheduled dig through emails found my error went to the new location, the self check in wouldn't work online, s o luckily they were still open, had to redo entire orderâ€¦. The truck was making horrible noises and had even less brakes, luckily I only had a total of 25 min worth of driving because I doubt that I ET ouldve made it any sort of distance with the truck â€¦ th red n tried to return it the app wouldn't work to check it back inâ€¦ tried every possible way onlineâ€¦ so I dropped the keys in the box, I called in the morning to verify closing my transaction, I waited over 45 min on hold and called several shorter times without getting through to anyone and they charged me the 20 $for them checking in my truckâ€¦. Ummmm not my fault your system online doesn't work as bd employees don't answer the phoneâ€¦. Moving a clumsy heavy purple mattress was way easier than getting or returning that truck ! LolStacey H.
Le client n'a pas laissé de commentaire.LUIS G.
The online pickup system would not workJOSEPH B.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.Nicholas G. | Premières impressions
Just keep up the good work, i guess!DANA T.
The guy that worked the shop was real cool/niceâ€"and knew his stuff. Definitely a good employee to have!Taylor W.
Le client n'a pas laissé de commentaire.GORDON B.
The man that helped me was kind and professional.MARK S.
I originally contracted for a different location. I went to the place of the contract, had to call Uhaul to find out where my rental truck was located. It was 20 miles from the original contracted place. There was no communication from Uhaul to let me know the changes, or even to the original contract location.Trevor G.
Le client n'a pas laissé de commentaire.Adam V.
Le client n'a pas laissé de commentaire.SCOTT L.
Le client n'a pas laissé de commentaire.PAUL T.
Le client n'a pas laissé de commentaire.MICHAEL D.
Le client n'a pas laissé de commentaire.KRISTY H.
Le client n'a pas laissé de commentaire.Matt K.
We had to drive over an hour for pick up, waited on hold over 2 hours over 2 days trying to confirm etc. never told you would cancel reservations if we were there after an hour from pick upâ€¦ got a call asking about canceling even though I had already confirmed, paid and completed online check in??? Later arrival due to distance we had to drive for pick up. But truck was lovely and ran well etc. and we were given a price break and extra miles which we appreciatedSteve M.
Le client n'a pas laissé de commentaire.Kevin G.
Everything was very fast. The pick up and drop off experience was very effective and smooth.Steven W.
Le client n'a pas laissé de commentaire.SAMANTHA S.
Matthew was helpful and had a fun and good sense of humor. Charity, the woman who set up the contract was great and also very helpful! Thank you Matt and Charity!MICHELLE N.
Le client n'a pas laissé de commentaire.Adam B.
Great customer service!Stephanie V.
Le client n'a pas laissé de commentaire.MARK A.
Le client n'a pas laissé de commentaire.GRANT B.
Le client n'a pas laissé de commentaire.REBEKAH M.
Le client n'a pas laissé de commentaire.jeff g. | Expérience générale
Hornet nests in outdoor storage area. Got stung. Had to buy hornet spray and knock down nests.Bryan S. | Expérience générale
I have always had great service at this U-Haul storage facility. Everyone knows me from previous storage stays and so it is great to work with people you know.Ellen C. | Expérience générale
Le client n'a pas laissé de commentaire.Brian W. | Expérience générale
Great place friendly staff. Thank You for outstanding service would highly recommend you.Daryl F. | Expérience générale
Le client n'a pas laissé de commentaire.TAYLOR H. | Expérience générale
Had to wait a long time. Need more employees, Phone service is horrible, was on hold for 96 minutes and still no one answered the phone. had to make a unnecessary trip. Very disappointed with the situation. So had to go to the counter, Line was long so waited for 20 minutes again.SANCHALI S. | Premières impressions
I booked two weeks in advance. This review is for the Warner Park location. I show up exactly as planned and am told they have 0 units. Planning a move is difficult and stressful. If you are able to book a unit online it should be available. Or call me. You can't even call the location. I was on hold for hours a couple of times, then you get routed to central booking, and they know nothing. It was horrible. Don't ever bother.Jason L. | Online Move In
My visit could not have been better. After a long day of moving and organizing it was nice to sign up and be on my way. Both gentleman received my dry sense of humor and made my day with great customer service. Rodney J. | Premières impressions
Very nice and sweetLadeonna L. | Premières impressions
Le client n'a pas laissé de commentaire.Simone H. | Expérience générale
Le client n'a pas laissé de commentaire.TAYLOR H. | Premières impressions
Had rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...CHERYL F. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew B. | Premières impressions
Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Merci.Abigal B. | Premières impressions
Le client n'a pas laissé de commentaire.Dorothy P. | Expérience générale
I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.Ellen C. | Premières impressions
Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).Dominic H. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN S. | Expérience générale
Best center that I have ever rented fromGENE V. | Premières impressions
The young lady at the desk Ann was always extremely helpful!!Kerry G. | Expérience générale
Le client n'a pas laissé de commentaire.Adrianna M. | Premières impressions
Le client n'a pas laissé de commentaire.Curtis N. | Online Move In
no need to commentLaquita w. | Premières impressions
I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.Tazuko F. | Premières impressions
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