U-Haul Moving & Storage of East Plano

6710 évaluations

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

(972) 578-0698

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(972) 578-0698

1100 Los Rios
Plano, TX 75074

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DILIPKUMAR S. 
Évaluation :
5

This location was fantastic but I went Originally to the location at 2716 Ave K, plano and it was horrible. Felt very unsafe with homeless people all over the place& they didn't have the equipment I needed.

GREGORY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONTY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice l.  |  Premières impressions 
Évaluation :
5

People at the location we very professional.

ROLLIN H. 
Évaluation :
5

Other than take out garbage from behind the seats, we were very pleased with the truck and it's condition. Oh, when choosing a pad lock to lock the rear door it would have been helpful if the person who checked us in suggested the round lock since that is the lock required for storage units.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beryl J. 
Évaluation :
5

Lo, the person who helped him was amazing. Sad to say but you don't find people like her at uhaul. I say that with respect. Most of the time the the staff is unresponsive and unwelcoming. She was so kind and shared her vast knowledge with a warm compassionate heart.

LLOYD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derral B.  |  Premières impressions 
Évaluation :
1

The worst. Do not patronize and if you do iment all prices and promises. Do not let them have your credit card. They change prices after the fact and you will have to fight for refund. 30 minute wait time on phone calls. Each location has their own rules. They should be put out of business Run away.

RONNY K. 
Évaluation :
5

Always accessible. I had the Storage for three years and I only remember one time when I was not able to access it. There was some thing wrong with the system but they had it fixed in 15 minutes. Overall excellent experience.

Allison S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kevin C. 
Évaluation :
5

Always a good experience!

ANDREW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zohaib M.  |  Expérience générale 
Évaluation :
5

I always rent from this location, however on this particular occasion, I was told I was going to be driving a "propane" truck. The Uhaul employee told me there would be no charges for gas or propane since I am only going less than 10 miles. However, upon returning the vehicle back to the location, I was told I was going to be charged for the propane. It was not a lot of money, but I don't like being told something differently.

Zohaib M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
5

The entire experience was super efficient and very pleasant. Checkout and especially equipment return are extremely fast and simple. I highly recommend this Uhaul location

SEAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kib R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constantine X. 
Évaluation :
5

I was very impressed with the express check-in service provided by a very friendly associate at the East Plano location. It was a pleasure to work with them, after all the problems we had earlier in the day.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALSHAE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN E. 
Évaluation :
5

Great service

JOSE T. 
Évaluation :
5

The truck rental experience is probably the best I have had with UHaul. Employees helped me promptly and accommodated a change in pickup date/time with courtesy and efficiency. Had a little trouble with setting up a workable passcode for storage rental, but area was experiencing bad weather and computer system could have been wonky because of power interruptions in the area.

CHERYL V. 
Évaluation :
2

The management of this facility is horrible. Communication is terrible and no one knows what is going on. I will not use again.

Clint C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
2

I was unable to check out my vehicle using the mobile app. When I went inside the building to get help I was told, "Well, it works for everyone else." I was taken care of promptly, but the attitude of the person behind the counter was not positive. When I returned the truck, the personnel inside and out were very friendly and helpful.

CHARLES A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mahesh R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN LEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenyatta R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
3

The sales associate I worked with drove up a van that had a different vehicle # than what was on my contract. I pointed this out to her and she said to take pictures of the discrepancies, but that the vehicle # should match the paperwork. Since they didn't match, I had to go back inside and point this out again. Another associate helped me get settled with the correct van.

Joseph M. 
Évaluation :
1

.. Nina Burton was Rude, unprofessional .. i will make sure no one I know friends, customers will come to that location.

Hassan C. 
Évaluation :
5

The location that I was supposed to drop off is no longer a U-HAUL store. The East Plano location took the trailer instead and treated me very well and I will use them in the future.

WILLIAM V. 
Évaluation :
5

I see no area in which you can improve.

Christopher N. 
Évaluation :
5

No suggestions to improve service... everything went great. Easy to pickup truck and had plenty available...

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy J. 
Évaluation :
1

Rude people. Broken Dolly. When returning equipment: I was late three due to something I was unable to control before I drop off I talk to uhual and I was told my drop off hours will be changed so I won't be charged extra but when I returned equipment at drop off location I was charged extra 68 $every time I use uhual it's getting worse and worse so time for change

Lukasz G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Keep up the service!!!

Mohammed S. 
Évaluation :
5

Nicole and staff did an excellent job and accommodating on all fronts!

J C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J C. 
Évaluation :
5

Great location but it couldn't make up for the crappy experience picking up the truck. I will have to think long and hard before l ever deal with U Haul again.

Terry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
5

The staff were amazing. Amid having computer difficulties when I arrived (late at night), everyone offered to help as much as possible, which was great after a long day of moving and traveling. Returning equipment was quick and easy.

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACHARY C. 
Évaluation :
5

We were moved to this location at the last minute because our original pickup didn't have the truck we needing. It was frustrating but I was glad the switch took place because this location is massive. They have it all. Fully staffed knowledgeable people. I'll us them again.

ALAN W. 
Évaluation :
1

Extremely bad service, when i came to return the van i was made to wait for no reason. When I took the van the Miles out were 8976 and when I returned it , it was 8998. However when I got the bill the miles were changed to 9017. My original bill indicated 10 $for CDW insurance but the final bill that was emailed to me has 20 $on it. I am shocked by this rip-off by Uhaul. This is going to be my last rental from your company. Never again.

Mirza B. 
Évaluation :
5

We had to make a move in the rain today The 6x12 trailer we rented leaked on the forward, upper , left side of standing at the trailer tongue area. Our mattress, biz spring and dresser was wet. Hopefully it will dry out without any permanent damage.

David H. 
Évaluation :
5

Nancy has been truly outstanding!! Fortunately, she was the driver who delivered and picked up all of our U-Boxes - at both our old home & new home (local move). She is a master on the forklift and took exceptional care when loading, unloading and placing our boxes. From a U-Box perspective, the description states: "One U-Box® container fits about a room and a half of household items." I'm not quite sure what size room that estimate is based on, we found we needed a total of 12 U-Boxes, when the system estimated 7 for our 3300 sq ft home. I would definitely use U-Haul U-Boxes again - it was an overall painless experience (get extra U-Boxes, if you don't use, you don't get charged). Great job Nancy & team U-Haul!

Joseph K. 
Évaluation :
5

Not a thing!

EDWARD E. 
Évaluation :
5

the representative who helped us out was excellent

KEVIN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTY F.  |  Premières impressions 
Évaluation :
1

Air conditioner was broken. Window was rolled down upon delivery so it was clear that whomever drove the vehicle to the front of the store for pickup was aware of the issue. I was on a tight timeframe, so by the time I discovered the issue was unable to do anything about it and forced to drive 4 hours to Houston with no air conditioning. Completely unacceptable experience.

Brant W. 
Évaluation :
2

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Larry T.  |  Premières impressions 
Évaluation :
5

This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).

Evelynn R.  |  Expérience générale 
Évaluation :
5

The staff was friendly and helpful.

DON C. 
Évaluation :
5

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

Kenneth S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FATME M. 
Évaluation :
4

Your rep put on new tires and checked everything out. He hand torqued the nuts in alternate pattern and was very polite. My only comment is to rebate unit rent (we closed a unit) on a pro rated basis as money is very tight.

KATHRYN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN KEITH M. 
Évaluation :
3

In this location I was not provided with a drop off location. Later during the day a Uhaul rep called me stating that I could be subject to addtnl charges bc I didn't have a drop off location. Then, I was assigned the Terrel location. This location is a joke and it's not suitable for 24hr drop off service. It's in the middle of nowhere, there is no lighting, it was pitch black and I couldn't find the spot to park the truck, nor the drop box to leave my key. It was such a remote location that I had no phone signal to complete the drop off process online. I decided to leave and called your 25/7 cust serv and no one answered. Finally, I chat with a CS online and they changed my location to the Mesquite location. There, I complained about my terrible experience and refused to pay for the extra miles and late drop off. Uhaul is putting the safety of its customers at risk by sending them to the Terrell location and should immediately stop. I am disappointed with the service.

YAMILE N. 
Évaluation :
5

2 minutes done! Efficient and to the point...

TODD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY B. 
Évaluation :
3

Uhual is overpriced for what you get for local move.

JAMES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grayson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.

DAVID M.  |  Expérience générale 
Évaluation :
5

Keep up the excellent service

DAVID M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chase H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dumisani D. 
Évaluation :
1

Lost our reservation, and gave us a trailer with a flat tire.

GERALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYESH B. 
Évaluation :
2

Answer the phones and return calls like promised. Don't require a smart phone to pickup trailer. Unacceptable that the drivers license can't be scanned directly.

Blain W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TWANE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE J. 
Évaluation :
2

The office was configured to force you to pass all of the impulse items possible. VERY ANNOYING. Van was Dirty. The van display stated Oil Change Needed. The Driver Seat Belt sensor did not work. The van did not know you had your seat belt on. The seat belt warning dings occurred every TWO minutes. Made for a very annoying ride.

JEFFREY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHMET K. 
Évaluation :
4

Kind of expensive

ELEU V. 
Évaluation :
4

remember to tell the customer the number on the locked trailier.

JAMES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammad A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

When Dollys are rented have them in the assigned vehicle ahead of time.

Shakia W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND CARL S. 
Évaluation :
2

The location is mess, there is one person working EVERTHiNG bless her heart! She is really doing the best she can! there was a line forming inside to rent, when she was outside I guess accepting vehicles for returns, when she finally gets back inside there are also problems outside... she can't be in two places at once y'all! I've just never had to wait this long to pick up a vehicle. She also wasn't able to show me where the vehicle was since she has a line and allll of the other stuff going on, she pointed in the direction but there is a huge lot. So I'm walking around in the cold looking for this vehicle.. can't find it... have to come back and get in line to ask a question ... see my frustration? Then, when I do get the truck, the suspension is dead! I cannot go over 35mph without losing control of this truck! And the driver side visor was broken so every small bump along the way the visor would bop me in the forehead. BY FAR my worst ever experience with Uhaul.

Ashley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen S. 
Évaluation :
3

We had reserved a 20' truck as we had a lot of furniture to get and bring home. When we got there, they did not have a 20' truck and said they could look for another location. We had no car to drive around town for the truck we reserved, so we took the 15' truck-which meant we weren't able to get all of the furniture we were supposed to pick up.

DARREL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nirmal V. 
Évaluation :
4

The truck drive well. Performed function needed. But low tire pressure, tail light out. Front running light out, had to meet with person to obtain keys so not contactless. Very complicated remote rental process. Understand the reason but complicated.

Stephanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HAMPTON IV K. 
Évaluation :
2

Nice people, but I wonder where the management's head is. Rented a 4x7 trailer, and the tech goes to hitch it up, a say he can't because it is a 1-7/8" ball. No matter that the stamped steel plate on the trailer says it is OK with a 1-7/8", the management says they know better than the engineers that designed the trailer, so its gotta be two inch. Cost me an hour of running around to get one and install it, as I sure as heck am not being upsold a new u-haul ball for NO good reason.

WILLIAM R. 
Évaluation :
5

Excellent quick service

Alexander G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrel B.  |  Premières impressions 
Évaluation :
5

Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?

DAVID M.  |  Premières impressions 
Évaluation :
5

I don't know who made the mistake on recording odometer reading ... front end or drop off ... charged me an extra 65 $... said I drove 444 miles. I DID NOT! I drove straight from Plano to Broken Arrow. It's only 250 miles. Someone was supposed to call me back about this. They didn't. Now I can't get anyone to answer. I have spent over 1 000 $with U Haul in the past year. Have used you dozens of times in my 60 years of life. If you don't make this right, I am done, and I will file a complaint with the Better Business Bureau.

DAVID C. 
Évaluation :
5

The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+

Paulette J.  |  Expérience générale 
Évaluation :
5

Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful

Jesus V.  |  Premières impressions 
Évaluation :
5

Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe

Joseph T.  |  Premières impressions 
Évaluation :
5

Super clean and well lit location. Friendly and competent staff!

Tim R.  |  Expérience générale 
Évaluation :
5

I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you

Bernard H.  |  Expérience générale 
Évaluation :
5

10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.

Kendall M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oluwaseyi D.  |  Premières impressions 
Évaluation :
5

Nicole is the best!

David W M.  |  Premières impressions 
Évaluation :
5

Staff was very friendly helpful and informative. Very well trained.

jason t.  |  Expérience générale 
Évaluation :
5

Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.

Johnnie G.  |  Expérience générale 
Évaluation :
5

Clean safe location.

Roger M.  |  Expérience générale 
Évaluation :
4

The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.

HAROLD J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason t.  |  Premières impressions 
Évaluation :
5

The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha

Martha N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora A.  |  Expérience générale 
Évaluation :
1

This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.

JAQUENLINE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett R.  |  Premières impressions 
Évaluation :
4

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

caroline d.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debra o.  |  Premières impressions 
Évaluation :
2

I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.

JAMES G.  |  Expérience générale 
Évaluation :
3

In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.

Julil D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy W.  |  Premières impressions 
Évaluation :
5

Excellent

Robert O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julil D.  |  Premières impressions 
Évaluation :
5

Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.

Lance E.  |  Expérience générale 
Évaluation :
5

I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!

David T.  |  Expérience générale 
Évaluation :
5

We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Merci

randolph f.  |  Premières impressions 
Évaluation :
5

Best Storage overall

Janice R.  |  Premières impressions 
Évaluation :
5

Thank you very much.

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H.  |  Expérience générale 
Évaluation :
5

Best staff in the U-Haul business!

William T.  |  Expérience générale 
Évaluation :
5

I don't like paying extra for after-hours access.

RUSSELL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicola h.  |  Expérience générale 
Évaluation :
5

We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.

Bradley w.  |  Expérience générale 
Évaluation :
5

The staff here are most excellent. Je la recommande fortement.

Del W.  |  Expérience générale 
Évaluation :
5

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn't store my stuff anywhere else.

Del W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaunna H.  |  Premières impressions 
Évaluation :
5

I rented for 12 years never had an issue. Thank you for your great service. Unit 2004

DONNA F.  |  Expérience générale 
Évaluation :
5

Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)

William T.  |  Expérience générale 
Évaluation :
4

1

Michael Cherie G.  |  Expérience générale 
Évaluation :
5

Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).

andrew R.  |  Expérience générale 
Évaluation :
5

Very convenient and great service!

Leo T.  |  Expérience générale 
Évaluation :
3

Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.

Scott S.  |  Expérience générale 
Évaluation :
5

Leslie and Nicole are top-notch employees!

roderick u.  |  Expérience générale 
Évaluation :
5

All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,

HEBERTO B.  |  Expérience générale 
Évaluation :
5

Can't park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 홰횞횝횘 into your storage. Bill and thank you.

william w.  |  Expérience générale 
Évaluation :
5

all went well - except for the checking out process

STEVEN M.  |  Expérience générale 
Évaluation :
5

Everyone is always very helpful!

Marsha S.  |  Expérience générale 
Évaluation :
5

Knowledgeable and courteous Great team!!!

Patrick C.  |  Premières impressions 
Évaluation :
5

Staff was exceptionally helpful

duane s.  |  Expérience générale 
Évaluation :
5

I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd

eleanor d.  |  Expérience générale 
Évaluation :
5

Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.

CYNTHIA S.  |  Expérience générale 
Évaluation :
5

Aucun

Jeff B.  |  Expérience générale 
Évaluation :
5

This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.

abby B.  |  Premières impressions 
Évaluation :
5

Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.

lydia c.  |  Expérience générale 
Évaluation :
5

Great staff and fast turn around.

cynthia f.  |  Premières impressions 
Évaluation :
5

Na

SCOTTY P.  |  Expérience générale 
Évaluation :
2

Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Kelsen C.  |  Expérience générale 
Évaluation :
5

Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Mark C.  |  Expérience générale 
Évaluation :
4

N.D.

Lashondra W.  |  Expérience générale 
Évaluation :
5

Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Zohaib M.  |  Premières impressions 
Évaluation :
4

Great place to store your things!

Christi S.  |  Expérience générale 
Évaluation :
5

Pleasant storage experience, everything went easy and smooth.

diane a.  |  Expérience générale 
Évaluation :
4

I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Damen M.  |  Expérience générale 
Évaluation :
5

The lady who helped me was very helpful and friendly. A delight.

Karla W.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

ed t.  |  Expérience générale 
Évaluation :
5

You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Pamela B.  |  Expérience générale 
Évaluation :
5

Helpful, friendly staff! We would recommend and use them again!

Rohn E.  |  Expérience générale 
Évaluation :
5

Great service and location... highly recommend!

CONSTANTINE X.  |  Expérience générale 
Évaluation :
5

Very helpful

Bryan G.  |  Expérience générale 
Évaluation :
4

A

MICHELE P.  |  Expérience générale 
Évaluation :
5

very helpful and friendly

Roger M.  |  Premières impressions 
Évaluation :
4

So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Mary P.  |  Expérience générale 
Évaluation :
5

Staff was willing to offer extra help

Kay H.  |  Premières impressions 
Évaluation :
5

Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

roderick u.  |  Premières impressions 
Évaluation :
5

Had a great experience

Renee G.  |  Premières impressions 
Évaluation :
5

Very clean storage area. I would definitely use and recommend this facility.

Wanda L.  |  Expérience générale 
Évaluation :
5

Very welcoming and understanding to my needs. Facility was always clean.

Krisann R.  |  Expérience générale 
Évaluation :
4

The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Tucker H.  |  Expérience générale 
Évaluation :
5

This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Michael S.  |  Expérience générale 
Évaluation :
5

Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Andrew W.  |  Premières impressions 
Évaluation :
5

very nice people

Gerald R.  |  Expérience générale 
Évaluation :
5

I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

FREDERICK V.  |  Expérience générale 
Évaluation :
5

Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Barry P.  |  Expérience générale 
Évaluation :
4

Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Lisa W.  |  Premières impressions 
Évaluation :
5

The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Sorin W.  |  Expérience générale 
Évaluation :
5

The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Barry P.  |  Premières impressions 
Évaluation :
1

The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don't use them!!!!

Travacia Y.  |  Expérience générale 
Évaluation :
5

Great to work with!

Ryan H.  |  Expérience générale 
Évaluation :
4

Good cx service. Store hours could have been better

Howard C.  |  Expérience générale 
Évaluation :
5

Everything handled professionally

Gerald R.  |  Premières impressions 
Évaluation :
5

The employees are polit , courteous. Patient the storage facility is clean

velma c.  |  Premières impressions 
Évaluation :
5

Great guys!

Ric G.  |  Expérience générale 
Évaluation :
5

My experience with U haul was the best!

Tommy S.  |  Expérience générale 
Évaluation :
4

Some wait time due to computer system challenges.

Roxie F.  |  Premières impressions 
Évaluation :
5

Very friendly crew

ronald henry l.  |  Expérience générale 
Évaluation :
5

Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Merci

Flyd W.  |  Premières impressions 
Évaluation :
5

Very professional

Yvette L.  |  Premières impressions 
Évaluation :
5

Great customer service and support Thank you for making a difficult situation so easy to accomplish.

cathey c.  |  Premières impressions 
Évaluation :
5

Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

JACK H.  |  Expérience générale 
Évaluation :
5

I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

johnny m.  |  Premières impressions 
Évaluation :
5

The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

la t.  |  Premières impressions 
Évaluation :
5

very helpful

Tracy G.  |  Expérience générale 
Évaluation :
4

I had professional and timely service

avelma c.  |  Premières impressions 
Évaluation :
5

Very positive experience.

Conrad D.  |  Expérience générale 
Évaluation :
5

Great place!

jennie w.  |  Expérience générale 
Évaluation :
5

My UBox came on time

NIKIEA H.  |  Expérience générale 
Évaluation :
5

Very pleased.

John H.  |  Expérience générale 
Évaluation :
1

Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven C.  |  Expérience générale 
Évaluation :
1

Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

Steven C.  |  Expérience générale 
Évaluation :
5

Thank You for your understanding. friendly and professional service.

alice t.  |  Expérience générale 
Évaluation :
5

Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Nathaniel F.  |  Expérience générale 
Évaluation :
5

I would recommend this storage facility to any of my family friends needing this service.

Sharon B.  |  Expérience générale 
Évaluation :
3

would still be there if they could keep the power on for the RV 's breakers keep tripping

michael s.  |  Expérience générale 
Évaluation :
5

Great, secure and clean it was perfect for us thank you

Paola C.  |  Expérience générale 
Évaluation :
5

Very nice and helpful employees and very clean and well kept....

William M.  |  Expérience générale 
Évaluation :
5

My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.

chandria m.  |  Réservation 
Évaluation :
4

I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.

kristin t.  |  Expérience générale 
Évaluation :
5

The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.

Trevor B.  |  Expérience générale 
Évaluation :
5

Excellent

Yolanda A.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful. Service with a smile.

Dorothy P.  |  Expérience générale 
Évaluation :
5

U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.

Danny D.  |  Expérience générale 
Évaluation :
5

Very friendly fast and easy service. Will use them in the future.

Khengvanarith B.  |  Expérience générale 
Évaluation :
5

Very friendly and competent staff.

JIM G.  |  Expérience générale 
Évaluation :
5

I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!

mike s.  |  Expérience générale 
Évaluation :
5

I did not actually visit the facility. Their delivery and pick up service was Grand.

mike s.  |  Expérience générale 
Évaluation :
4

Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver

SONYA H.  |  Expérience générale 
Évaluation :
5

Excellent facility.

sandy v.  |  Expérience générale 
Évaluation :
2

Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.

jorge h.  |  Expérience générale 
Évaluation :
5

Great service

eric k.  |  Expérience générale 
Évaluation :
1

They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff

Mohammadreza A.  |  Expérience générale 
Évaluation :
5

The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.

Adam G.  |  Expérience générale 
Évaluation :
5

All employees there were very helpful and friendly.

Patrick L.  |  Expérience générale 
Évaluation :
5

my only contact with this facility was through UBox delivery person Carmen - she was wonderful!

Alan D.  |  Expérience générale 
Évaluation :
5

Great job staff!

MAURICE L.  |  Expérience générale 
Évaluation :
4

Thank you for the storage, it was a looooooonnnnngggggg relationship!

JAIMI S.  |  Expérience générale 
Évaluation :
5

Staff was great!

Kathy P.  |  Expérience générale 
Évaluation :
5

Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.

Peyton K.  |  Expérience générale 
Évaluation :
5

My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.

MITCHELL E.  |  Expérience générale 
Évaluation :
4

Feel like the price wasn’t worth it but they have a nice staff and friendly manager

Jesse J.  |  Expérience générale 
Évaluation :
5

We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Merci.

Julia G.  |  Expérience générale 
Évaluation :
5

Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.

sachin a.  |  Expérience générale 
Évaluation :
4

Helpful and friendly staff

Paul O.  |  Expérience générale 
Évaluation :
4

S.O.

Prem K.  |  Expérience générale 
Évaluation :
3

I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)

Chris C.  |  Expérience générale 
Évaluation :
2

Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.

LAURENCE R.  |  Expérience générale 
Évaluation :
5

Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!

Cara H.  |  Expérience générale 
Évaluation :
5

I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.

NANCY S.  |  Expérience générale 
Évaluation :
5

The entire staff was always very professional yet friendly as well and made you feel comfortable there. They're the best

FREDDIE S.  |  Expérience générale 
Évaluation :
5

Na

William W.  |  Expérience générale 
Non reviews have been submitted for this location.

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