Évaluations des clients U-Haul Moving & Storage of East Tampa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Tampa

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Adam E. le

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Amazing desk lady. She was awesome

Rhonda O. le

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Le client n'a pas laissé de commentaire.

Dallanara B. le

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Le client n'a pas laissé de commentaire.

hERBERT E. le

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Great Buisness And Customer Service

Stephen M. le

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Great staff at this store!!!!

Jaykiva B. le

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Le client n'a pas laissé de commentaire.

Joseph Q. le

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I picked up the van receiving customer service from a new employee who was taking all her time, with no passion for what she was doing, no smile, very serious, while I was in a rush to go to work and was asked same questions again over and over. Please, it´s okay to have new employees but train them more efficiency and make sure it is the right fit for your company.

Tonya L. le

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Le client n'a pas laissé de commentaire.

Katherine Y. le

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The refund/release of over Authorization of funds for payment (mile) estimation. Some miles should come with the rental. On a truck that cost $39.95 Boxes, tapes, Gas upon return it adds up. During an already expensive move the way to help your customers offer 20 miles free with every rental. $39.95 free 20 miles $29.95 free 15 miles $19.95 free 5 miles I think that would improve customer satisfaction. Or U-Haul member benefits program. Earn free rental or Miles after rentals Repeat customer

Johnnie M. le

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Le client n'a pas laissé de commentaire.

Javier C. le

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Thanks

Wilbert P. le

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Great

Kevin C. le

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We called ahead to see if we could pick up at the Tampa location and return to a Hudson location and we were told no problem, but that there was an additional charge of $20.00 Quoted over the phone $29.95 plus $20.00 for a 6 x 12 trailer. When we arrived at Uhaul, we were told that they don't allow a drop off at a different site and if we did what to do that, it would be $149.00!! After an hour of trying to figure out what they would allow us to do, we settled on an open trailer and paid $29.95. When we saw the trailer they had for us, if was filthy dirty!! I mean FILTHY!!!! Whoever used it last had moved some sort of scrap metal and oil products. The bed of the trailer was covered with screwed, nails, nuts and bolts....and some sort of mechanic oil. We said the condition was totally unacceptable and they said they could clean it up a bit...which took another hour! Finally after 2 hours, we left Uhaul vowing we would never return to that location, Had it not been that we needed the trailer to move something...we would have walked out. The manager on duty didn't seem to care or was willing to help us. Our rep Stephanie was very slow, but at least she did her best to help us and personally cleaned the trailer and gave us some moving blankets to lay in the bottom of the oil soaked trailer. Not sure why Uhaul accepted the trailer back in that condition or why they never attempted to clean it out before renting it to customers, To make matters worse, we had to make the trip back to Tampa just to return the trailer! Extremely poor service, the website says one thing and when you're there in person, they say something totally different. DO NOT RENT FROM THIS LOCATION!!!

Shawne P. le

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Nothing, everything was great.

Garry G. le

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Le client n'a pas laissé de commentaire.

Jessica S. le

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Le client n'a pas laissé de commentaire.

Cynthia A. le

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See email regarding damage done to my car.

THOMASINE T. le

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Le client n'a pas laissé de commentaire.

Lisa T. le

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Technician or employee help before the rental date to make sure the vehicle has proper electrical hook up to tow a trailer!

Austin M. le

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Returned uhaul when office was closed due to adjusted new years day schedule. Barely got uhaul into line of returns off of busy road. Drop offs either need to be scheduled better (less per day/overnight) or equipment should be moved to allow adequate room to pull in off the road for returns.

Aaron M. le

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Le client n'a pas laissé de commentaire.

Anida A. le

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The Customer Service Representative that helped hook-up and took off the trailer was very experienced and knowledgeable. Well-mannered young man.

Marquita G. le

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Le client n'a pas laissé de commentaire.

JULIO G. le

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Stephanie Vega went out of her way to help us. She explained to us that we can pick up at Orlando and return the vehicle in Tampa. When we called customer service, that option wasn't given to us. We used to rent with Enterprise, but after this experience is going to be U-haul from now on. Very professional and kind. We also save lot of money. Thank you very much. We really appreciated what you did Stephanie.

DEANDRIA M. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Nigel E. le

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Le client n'a pas laissé de commentaire.

Cinda B. le

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The two young men working there are a couple of the hardest working men I’ve ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday

frances S. le

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Le client n'a pas laissé de commentaire.

timothy F. le

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The young woman who rented the van to me was unpleasant and unhelpful. Although she was nice enough initially, after she gave me the keys I noticed that the mileage on the vehicle did not match the paperwork I had been given, and the tire pressure monitoring system was not functioning. I went in to the store and asked her for help in resolving these problems but she was dismissive and rude. I was disappointed that a company with U-Haul's good name would allow any of their vehicles to be driven with mechanical flaws, and extremely unhappy that your employee felt that my concerns did not merit any kind of help when just a few more minutes of her time would have sufficed.

Jean O. le

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Thanks for the service

MARK R. le

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The people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.

Jonathan L. le

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????

lou K. le

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They tried to charge me for 2 days rental, when I had it for 5 hours Luckily I read before except the bill. Someone there stole my credit card info and changed stuff with it and I had to cancel and get a new card.

Ikeshia H. le

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Customer service was great! Truck was clean. Easy pick up and drop off. Overall great experience!

Nathan R. le

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This was the worst rental experience I've ever had. I will never rent from Uhaul again and will tell all my friends about the horrible experience. I choose a drop off location and confirmed it when I picked up the truck. I explained when I picked up that I would only need it for 4 hours, she said the price is an estimate and if I use it for less time and miles the price may be less. Well it wasn't for one. But the real issue is I returned it to the Sunco deop off location and they refused it. It took 10 minutes arguing that I had to go to work and I had a reservation to return to them till they told me another location to go to. I went to the location they said and it was a storage place not a truck rental. I was now running late for work. I called Uhaul and they sent me to another location. I hung up and GPS it realizing it was 20 minutes away and I would definitely be late for work. I called Uhaul back and was told if I didn't return to that location then I would be charged more. I explained that I was just given that location and it was fo far. She said I had to go there or be charged. I couldn't believe it. So I drove around for 1 1/2 hours just because of Uhaul and barely made it under my mileage allowed. I ended up late for work and got written up. This was a horrible experience. Why do you make reservations just to get refused? What was I supposed to do with a truck with mo where to take it. Why dis I finally have to return it soo far away. Signed VERY UPSET CUSTOMER

Electra B. le

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Le client n'a pas laissé de commentaire.

Heather G. le

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The container was not ready when we got there it was not protected from the elements. We packed it perfectly under the allowed weight and they told us we had to unpack and arrange it because forklift couldn't pick it up. We took it home took everything out and put it a box truck returned empty container. A month later we got charged for it. Had to call and once again complain I will never go or recommend that uhual place. The one that was close to home is friendly and quick

SERGIO M. le

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Le client n'a pas laissé de commentaire.

Benjamin S. le

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Le client n'a pas laissé de commentaire.

Augustin B. le

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It would be great if there where straps cable or rope something to tied things together. Other than that all good

Courtney V. le

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Le client n'a pas laissé de commentaire.

Wilber S. le

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Le client n'a pas laissé de commentaire.

Barbara Y. le

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Le client n'a pas laissé de commentaire.

Javier J. le

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Employees didn’t know where the truck was when they rented it to me. Looked around for 20 minutes about and still couldn’t find it. One employee came out of building but didn’t help to find truck

acie B. le

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Le client n'a pas laissé de commentaire.

ROBERT G. le

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Nice and friendly service, and clean facilities.

Souleman A. le

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Very good job

A. Steven M. le

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The staff seems very efficient and knowledgeable. Very nice to work with.

Angela C. le

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Every time I’ve rented from this location, one girl is always training new employees, which take a long time to complete a reservation. Also, me and another customer had a difficult time finding where the UHAUL was located. No one, other than the guys hanging out back was available to assist.

Shawn B. le

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Le client n'a pas laissé de commentaire.

scott L. le

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The staff were very friendly, competent, & helpful. The trailer was old & had debris from prior rentals.

SCOTT L. le

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I had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do

Kathleen C. le

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I was surprised to learn that trailer rentals are no longer a 24 hour rental. I think that changes in length of rental time should be publicly posted because it may influence the type of rental the customer will choose.

Danette N. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

maria R. le

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Keep providing good service to keep customers happy ?? im hándicap and they help me verry professional thank you

Shawntala A. le

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I was charged multiple times for one uhaul rental in error. Then was advised that it would take 5 days before your mistake would be corrected. You all need a better refund policy especially when the mistake was yours.

Eric J. le

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Less travel mileage

cedric U. le

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Le client n'a pas laissé de commentaire.

GEHNAR B. le

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Trailer shakes like crazy could not use to move vehicle

anthony S. le

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Le client n'a pas laissé de commentaire.

michael A. le

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Le client n'a pas laissé de commentaire.

Vincent S. le

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Check-in takes too long even with a reservation!

michael A. le

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Le client n'a pas laissé de commentaire.

Latazisha W. le

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Le client n'a pas laissé de commentaire.

Jerry S. le

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what I really don't understand is why have a drop off spot 5 to 10 miles from the location that u arrive at;; first location was 6361 Riverview from the Seffner area but he claimed he was over loaded and he refused the trailer;second and third location did the same thing of refusing the trailer;it should not be that hard to drop a u haul trialer;finally the location at 5806 st 56 st accepted the trailer but said that I could have been charged an additional fee of 200 dollars for not dropping it the correct drop off spot;why charge me when ur rep refused the trailer,if anyone needs a charge of a fee it should be the drop spot not myself but the savior of the day was the individual that came out of the back of the building and said drop the trailer and he'll take it where ever it needs to go and I would be charged nothing;;really didn't get his name but he needs high praise for his action;now he really made my day altogether

Sean C. le

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N/a

Floyd D. le

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My number one SPOT...they ROCK!

Dale M. le

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Le client n'a pas laissé de commentaire.

Kari-Ann H. le

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The lady who helped me was so friendly and sick!!! But her customer service was amazing

Rubert W. le

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Le client n'a pas laissé de commentaire.

Ida V. le

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Le client n'a pas laissé de commentaire.

Paula S. le

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n/a

Lindsay E. le

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Customer service was great from picking up the truck to the return. Everyone was great.

wael H. le

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Make sure ac works it was blowing cold and hot ?? window roll up was broke

DOYLE J. le

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Le client n'a pas laissé de commentaire.

patrisha S. le

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held up and made late by the uhaul storage over a hour. stephanie did not have things ready for our storage. we were well there in plenty of time, but sent to wrong building 1st then another building it had a lock on it. she couldnt work the cpu. so then it caused us to take the truck back late after 7, charged another day rental for 1 hour or less. iam charged 3 times on my card

Breck B. le

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I wasn't happy with the fact that I was not inform of any after hours charge. I didn't pickup or drop off the truck after hours but they tried to charge me for it. They also tried to charge for cleaning and I cleaned it before I came back with it. I have renting uhaul trucks for over 40 years now. I'm not sure if I will again.

Shonta B. le

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Le client n'a pas laissé de commentaire.

Gary D. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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Le client n'a pas laissé de commentaire.

triniece J. le

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My items in the outside storage got WET REALLY WET AND MY THING HAS MILDEW....I'm SOOO UPSET that NO ONE let me know that it had rain my boxes were wet on the outside and inside my bed spreads got wet and dish colored... VERY VERY UPSIDE AND HURT I WOULD NEVER EVER USE U HAUL AGAIN!!! I was told a Rep from U Haul insurance would call I'm still WAITING!!!

Raymond L. le

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Give customers the option to have the dolly and moving bag removed. You lose about 3 cubic feet with that stuff in there and it can't be removed without having to pay for it. That was very annoying especially when trying to fit the last few things in the truck.

LAQUIDA J. le

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Le client n'a pas laissé de commentaire.

Chineka M. le

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Le client n'a pas laissé de commentaire.

Francisco G. le

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Le client n'a pas laissé de commentaire.

Andrea B. le

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Keep up the good customer service

Francisco S. le

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Great service! From the moment I started the reservation online the process seemed too easy to be true, but it was that easy. I also enjoyed the pre check in, which made the checkout process even easier. Great customer service at the counter to pick-up the rental and also when returning it.

Pat R. le

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Le client n'a pas laissé de commentaire.

JACQUELYN W. le

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Le client n'a pas laissé de commentaire.

Edith M. le

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Le client n'a pas laissé de commentaire.

Julia B. le

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It would have been very helpful to have after hours accessibility.

Victoria L. le

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Staff person was very good, efficient, professional, congenial, and extra helpful. I had reserved in advance and set up my account on line which saved me lots of time at pickup. Return process was very quick.

randel M. le

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Excelente servicio. La supervisora muy amable. Recomendado!!

CRESHENDA S. le

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Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.

lesia G. le

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Le client n'a pas laissé de commentaire.

Samir H. le

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Le client n'a pas laissé de commentaire.

Nathan V. le

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Le client n'a pas laissé de commentaire.

Barry B. le

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Le client n'a pas laissé de commentaire.

Gabriel M. le

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Le client n'a pas laissé de commentaire.

laura S. le

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Le client n'a pas laissé de commentaire.

Anibal R. le

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The drop off area was a disaster. Trucks left blocking the driveway. I was told by an employee that he would check me in and that I was fine to go. Of course, the next day I receive a text saying my truck needed to be turned in, despite it having been sitting at the drop off location for 15 hours at that point. I spent 40 minutes on the phone before the issue was resolved.

Noe E. le

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Better computer system is highly needed. The employees are being slowed down by inefficient systems.

Alexandria H. le

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The Customer service and product knowledge was on point.

Johan M. le

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Le client n'a pas laissé de commentaire.

ARLENE M. le

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It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much

Horace C. le

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Y'all did right. People first attitude.

Paulina C. le

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Excellent service!!!!!

Dennis J. le

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have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason

Alphonso L. le

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I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs

Manor K. le

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The facility and it:s staff were great. Thanks U-Haul.

Alphonso L. le

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We was able to get a climate control one on yesterday

SAM M. le

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Great

DOROTHY M. le

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I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress

Lesley J. le

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The young lady who help me was beyond amazing I will most definitely be coming back.

SCOTT L. le

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Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative

SCOTT L. le

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The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.

zach R. le

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Terrible and very slow service

Pamela B. le

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I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.

Manor K. le

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Staff did a good job of getting me and my families need taken care of. Thanks

devon a. le

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Great place to rent and storage your things at great

Kelvin S. le

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No recomiendo

Catherine M. le

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Conveniently located, reasonably priced and wonderful helpful staff.

Marcus K. le

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Appreciate uhaul for making my relocation easy.

Cecily H. le

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I had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.

Cecily H. le

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Before I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS

Brandon M. le

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I can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location

Darnisha C. le

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My Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.

LETRELL J. le

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I rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s

Mary T. le

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Amazing costumer service from Tina. She was extremely helpful. I recommend her.

Cecily H. le

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Very helpful!

tersesa s. le

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I can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.

Catherine M. le

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friendly, professional and helpful

Deneque W. le

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The employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!

Lori S. le

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Worst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back

Lisa C. le

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This facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.

Manuela R. le

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The prices are very high

ANDREA D. le

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I would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133

Willie P. le

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Rats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again

CHARLES R. le

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My unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insurance

avena f. le

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Waited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional

Houlimata D. le

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Alicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional

Carmen R. le

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What a bad experience... Had to wait too long...please retrain all of them...no customer service skills.

Miriam M. le

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Excellent customer service. Thank you!

NICOLE C. le

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After a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.

Kimberly G. le

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We came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!

George G. le

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Muy bueno la atencion al cliente de parte de la sra alicia collins

Melanie B. le

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The associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!

steven w. le

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Pod wasn’t ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I’ll be calling calling co

Pamela B. le

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Excellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl

Kelsey H. le

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My negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.

erika b. le

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I will come back if I need to y'all was helpful

jesus p. le

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Storage facility should be open much later than 7

Stanley M. le

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Everything was great

Karen P. le

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Alicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.

Jorge D. le

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👍👍👍👍👍👍👍👍👍

Heather G. le

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.

JULIA V. le

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The unit was infested with dead and living mice at the time of move out.

Arthur C. le

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All I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.

Jorge L. le

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Hubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.

Frank A. le

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This Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.