Évaluations des clients U-Haul Moving & Storage of East Tampa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Tampa

Cote générale :

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Tykeia A.
Évaluation :

The representatives wasn't friendly or welcoming.

Rebecca R.
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Awesome customer service!!!

AGUSTIN C.
Évaluation :

Todo esta exelente

cedric W.
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The representative Stephanie Vega and another young Lady (don't know her name), both were very pleasant, both helped with smiles on there face and engaged in friendly conversation....Great customer service!

Lemuel P.
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Le client n'a pas laissé de commentaire.

Petrina V.
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I wouldn't do anything different customer service was great and I would recommend anyone

Odell H.
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Le client n'a pas laissé de commentaire.

Jay W.
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Excellent run operation. The counter help is not overly friendly but efficient and competent. Thats all the matters. The check in staff outside, always the same guy for me, is excellent. Works hard, gets you out fast.

ANGELA B.
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Le client n'a pas laissé de commentaire.

EVALIO H.
Évaluation :

Service was great truck was a nice truck drove well no problems Quitman all worked well thank you

JENNIFER L.
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I use this location often and always get great service and can always get the equipment I need. Those girls know to run that place.

Aisha C.
Évaluation :

None of your employees were wearing a mask. One of them was coughing and had her fingers in her mouth. Very unsanitary and a COVID 19 fest pool.

Vania Aniq Z.
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Le client n'a pas laissé de commentaire.

Israel C.
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Le client n'a pas laissé de commentaire.

kieyuana G.
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Le client n'a pas laissé de commentaire.

Bobby B.
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Le client n'a pas laissé de commentaire.

Russell W.
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Le client n'a pas laissé de commentaire.

Nickel O.
Évaluation :

Make sure everything works with online method

BENJAMIN S.
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Le client n'a pas laissé de commentaire.

terry W.
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I was very pleased with my experience, made my life easier.

Amanda L.
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Le client n'a pas laissé de commentaire.

Jay W.
Évaluation :

Great experience. This location is top notch. Great people. Will definately rent again. 8

Matthew L.
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Le client n'a pas laissé de commentaire.

Demetria k. | Expérience générale |
Évaluation :

Thanks to the manager unsure of her name but she rocks!!

Renee S.
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Le client n'a pas laissé de commentaire.

Jake K.
Évaluation :

The truck was on empty when I picked it up and the cabin smelt like a smoker

Kishawne P.
Évaluation :

Having more clarity when reserving a truck their was alot of misinformation on the phone.

VEREAN H.
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Le client n'a pas laissé de commentaire.

KEN C.
Évaluation :

We had to pick up a pick-up truck at the 56th Ave. location in Tampa. When got there no one inside walked the property looking for an employee waited about 15 minutes before lady employee showed up. She had a bad attitude and horrible customer service. When I returned truck I spoke to her on arriving she didn't acknowledge me had the same crappy attitude. I would not rent for this site again because of her bad customer skills. Totally uncalled for.

ruth S.
Évaluation :

It is hard to see from the road. Clearing the lot more would help or put up a bigger sign. The young lady that helped us was extremely nice and very helpful.

Dan V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Salita J.
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Le client n'a pas laissé de commentaire.

Raymond L.
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Le client n'a pas laissé de commentaire.

Alberto W.
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We did online check-in as requested, only to find out we still needed to wait in line for the agent to do a "check" of our reservation. The check involved doing the entire reservation again, wasting us another 30 minutes of time. Counting the time to wait to get attended we wasted 45 minutes using the online check-in option. Not to consider the agent was rude to us.

Christopher J.
Évaluation :

Le client n'a pas laissé de commentaire.

Gena B.
Évaluation :

The person that was there on that day customer service skills was awful. In the a.m she opened the doors twenty minutes late, the truck I had to walk around the compound to find a clean truck, she informed me that she was going to have some one to clean the truck while I wait, I informed her that we found a clean truck, she hesitated and went and found another truck where someone was smoking in the truck awful smell. She then gave the clean truck to another customer, she made the experience awful as long as I have went to thos uhaul never experience an associate with such an ghetto, don't give a damn about my customer attitude. The company has had better associates to work there she make the company look bad, I know time brings a out a change but not to this extent. When returning the truck at three o'clock she locked the door stood at the counter looked at us like we were thieves. I asked her what time do they close she said 3:30 I was really charged for unprofessional behavior. Should not have been charged for the time they charge me for, 1 hr and 20 minutes before I left in the a.m. and 30 minutes waiting for her to Lock the door in my face, it was humiliating and biased.

Almeka P.
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Le client n'a pas laissé de commentaire.

Bryant T.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Le client n'a pas laissé de commentaire.

Donald P.
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Le client n'a pas laissé de commentaire.

Michelle J.
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Le client n'a pas laissé de commentaire.

Pablo T.
Évaluation :

Gas mileage sucks

Otania C.
Évaluation :

I would say employ people that want to work and not someone that's doing it to pay a bill because the individual that I had an encounter with was terrible his mannerism was terrible his approach was terrible as customer service experience was terrible I would recommend training for individuals to listen to what the customers wants and not what they feel they should have

Meta C.
Évaluation :

The truck rental picked up and returned went smooth online and in office. It was, however, the movers who didn't show up for 4 hours after my call. This mover kept texting me that he would come over in a bit but I waited 4 hours and finished moving most items myself. He then bugged me for the next few days for the payment code. The UHaul receptionists knew nothing about it and told me they are not affiliated with the mover. They gave me an order number which the mover didn't recognize. I had to call moving help service number to get my payment code. I wish UHaul receptionists are trained better to let me know that I have to set up an account with movinghelp.com to get payment code to the mover.

Tina P.
Évaluation :

Everything about my whole rental experience sucked. From getting my truck to returning my truck, I will never rent from uhaul again

Brain S.
Évaluation :

Le client n'a pas laissé de commentaire.

Diane W.
Évaluation :

Truck that I had reserved was not available. Had to go to another location to pick up. Was more than an hour late getting to the place I needed to be. Was told I would receive a $50 refund. Still waiting.

JENNIFER L.
Évaluation :

The girls there do a great job and they always have the rig I need. Great service and easy location.

Makayvia F.
Évaluation :

Manager Stephanie Vega is very lazy and didn't care to assist a customer Nor honor the current promotion that I referred for your company

Grzegorz L.
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Fast service in very nice people. Tank you

David F.
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Le client n'a pas laissé de commentaire.

George P.
Évaluation :

fast and friendly service

GAVIN S.
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Le client n'a pas laissé de commentaire.

Dienby J.
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I was charged .99 cents a mile. I've rented trucks many time and I feel that I've been over charged. Spending 75 dollars in the end was not expected.

Stuart G.
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Le client n'a pas laissé de commentaire.

Dina Z.
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Le client n'a pas laissé de commentaire.

OZZIE W.
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Le client n'a pas laissé de commentaire.

Martin U.
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One employee was training a new employee which slowed us down to start our day. I always also hate how you get a truck that only has a quarter of a tank you should always start out with a 3/4 or a full tank. You pull out of the place and already have to get gas again slowing us down for our workday.

JACQUELINE H.
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The head lights didn't work,,was not aware of it until confronted by someone while driving

Linda B.
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Despite my reservation, they did not have the pick-up truck I ordered. They tried to up-sell me, at my expense. I asked to see the manager and was told they were not there. I asked to get them on the phone, and they ignored that question. I told them it wasn't my fault that they didn't have the truck I ordered and she said it wasn't their fault either. She finally gave me a vehicle at the same price as what I had ordered, but I had to argue with her for far too long in order to get what they should have given me initially. Bad service.

Francisco S.
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The only thing I will have to say is little more attention in cleaning

Shirley V.
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Le client n'a pas laissé de commentaire.

Julie H.
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Everything was good thank you.

Waleed E.
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Le client n'a pas laissé de commentaire.

Louis R.
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Checking in and out was very easy. The young woman who checked me out, also came outside to hookup the trailer.

Candis K.
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Le client n'a pas laissé de commentaire.

LaQuanda S.
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Le client n'a pas laissé de commentaire.

Ibrahim S.
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I will never use U-Haul again in my life. The insurance they charge you is useless. Any issue that is probably due to the trailer helped catch my truck on fire. Then want to charge me basically the price of buying the trailer. I tried to get everything done as quick as possible and letting U-Haul know that my car caught fire and if it can be dropped at a different location. No help in the time of need. I asked what I can do to get it done as quick as possible but I never had a worse experience in my entire life. U-haul has been a option my family and relatives have used but I'm pretty sure we are going to start using penske instead.

yves G.
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Le client n'a pas laissé de commentaire.

Cordero M.
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Le client n'a pas laissé de commentaire.

Kelly O.
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I felt the customer service was excellent, everything was explained about the truck, It was a very easy experience. No complaints.

Stan M.
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Le client n'a pas laissé de commentaire.

Richard B.
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I have used this location several times to rent equipment to move friends or haul stuff and I have had a good experience each time. Nice people, all business, quick pick up and trouble free drop off

ALEXISDANIELLE L.
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Le client n'a pas laissé de commentaire.

CEDRICKA S.
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Le client n'a pas laissé de commentaire.

FRED W.
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Picking up and dropping trailer were handled very well. Thanks.

Raymond S.
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no truck available even with my confirmation number. Customer service was poor in explanation for problem.

jermaine G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer S.
Évaluation :

I reserved a pickup truck and ended up in a box truck the lady never told me that the truck I reserved was not available so I had to take something I didn't ask for very unprofessional it always something when I rent from this location never again

Markiest L.
Évaluation :

Keep up the good work

Virgil B.
Évaluation :

Le client n'a pas laissé de commentaire.

Chang L.
Évaluation :

Le client n'a pas laissé de commentaire.

Carla J.
Évaluation :

The equipment got the job done. That was the store's only concern. The truck had been scraped and dinged more times than I had time to document and the driver's seat was ripped in several places. The worst part was the customer service or lack there of. I was pointed in the wrong direction to find the truck on my own. When I asked for assistance, Stephanie, the general manager was rude and argumentative. Her association wasn't any better. I guess people don't value customers like they used to. They need to be retrained.

KATHY G.
Évaluation :

Everything went smoothly. Thanks to everyone for they help.

Clarence S.
Évaluation :

Le client n'a pas laissé de commentaire.

Keisha W.
Évaluation :

N/A

Richard W.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY B.
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Le client n'a pas laissé de commentaire.

Christian S.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn Z.
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Le client n'a pas laissé de commentaire.

Stanley S.
Évaluation :

The tailgate Chains was missing the gate.

Tyler W.
Évaluation :

Be nice, care about the customers, not lock up early.

Kenneth O.
Évaluation :

When the vehicle that was reserved was not available, the a gent just walked away and left my son standing there. Since I had spready paid he should have offered alternatives. I had to tell my son to go back in and get something else. Not only could t I use the uhaul location I wanted but couldn't get service or the vehicle reserved. Adding 20 miles to the trip and increasing my costs.

Mayra S.
Évaluation :

Truck broke down. Waited for a tow truck hours. I was not able to finish my moved. Very unhappy.

Erica J.
Évaluation :

Le client n'a pas laissé de commentaire.

Swapnil N.
Évaluation :

Customer service rep was not friendly. No one showed the vehicle. We have to go and find. Vehicle was ok condition. I don't know if this vehicle is cleaned for covid or not after every use. Rep didn't tell the info.

Kim J.
Évaluation :

Make sure gas cap is on the vehicle. Unfriendly staff.

James L.
Évaluation :

Le client n'a pas laissé de commentaire.

Roberto R.
Évaluation :

19.99 no is Real

Elvis D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

William K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jairus R.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD M.
Évaluation :

rusted brackets, worn straps on car carrier

Shirley V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

April D. | Expérience générale |
Évaluation :

Never. Again.

Dierdre C. | Expérience générale |
Évaluation :

Being that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)

drew b. | Premières impressions |
Évaluation :

Comiller was hands down best customer service I’ve received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!

Sherrise J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MASHONDRIA J. | Expérience générale |
Évaluation :

Stephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future

Jessy I. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jose m. | Expérience générale |
Évaluation :

They were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.

Dale L. | Premières impressions |
Évaluation :

Friendly and helpful staff

CYNTHIA P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JEANETTE G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

nader y. | Expérience générale |
Évaluation :

😎🤪🤩

Sylvia H. | Expérience générale |
Évaluation :

Experience just wasn't great. Glad to be moved out.

Javier C. | Expérience générale |
Évaluation :

Thanks

Cinda B. | Expérience générale |
Évaluation :

The two young men working there are a couple of the hardest working men I’ve ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday

MARK R. | Premières impressions |
Évaluation :

The people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.

SCOTT L. | Expérience générale |
Évaluation :

I had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do

Julia B. | Expérience générale |
Évaluation :

It would have been very helpful to have after hours accessibility.

CRESHENDA S. | Expérience générale |
Évaluation :

Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.

Alexandria H. | Premières impressions |
Évaluation :

The Customer service and product knowledge was on point.

ARLENE M. | Premières impressions |
Évaluation :

It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much

Horace C. | Premières impressions |
Évaluation :

Y'all did right. People first attitude.

Paulina C. | Premières impressions |
Évaluation :

Excellent service!!!!!

Dennis J. | Expérience générale |
Évaluation :

have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason

Alphonso L. | Expérience générale |
Évaluation :

I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs

Manor K. | Expérience générale |
Évaluation :

The facility and it:s staff were great. Thanks U-Haul.

Alphonso L. | Premières impressions |
Évaluation :

We was able to get a climate control one on yesterday

SAM M. | Expérience générale |
Évaluation :

Great

DOROTHY M. | Expérience générale |
Évaluation :

I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress

Lesley J. | Premières impressions |
Évaluation :

The young lady who help me was beyond amazing I will most definitely be coming back.

SCOTT L. | Expérience générale |
Évaluation :

Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative

SCOTT L. | Premières impressions |
Évaluation :

The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.

zach R. | Premières impressions |
Évaluation :

Terrible and very slow service

Pamela B. | Expérience générale |
Évaluation :

I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.

Manor K. | Premières impressions |
Évaluation :

Staff did a good job of getting me and my families need taken care of. Thanks

devon a. | Expérience générale |
Évaluation :

Great place to rent and storage your things at great

Kelvin S. | Expérience générale |
Évaluation :

No recomiendo

Catherine M. | Expérience générale |
Évaluation :

Conveniently located, reasonably priced and wonderful helpful staff.

Marcus K. | Premières impressions |
Évaluation :

Appreciate uhaul for making my relocation easy.

Cecily H. | Expérience générale |
Évaluation :

I had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.

Cecily H. | Expérience générale |
Évaluation :

Before I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS

Brandon M. | Premières impressions |
Évaluation :

I can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location

Darnisha C. | Expérience générale |
Évaluation :

My Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.

LETRELL J. | Premières impressions |
Évaluation :

I rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s

Mary T. | Premières impressions |
Évaluation :

Amazing costumer service from Tina. She was extremely helpful. I recommend her.

Cecily H. | Premières impressions |
Évaluation :

Very helpful!

tersesa s. | Expérience générale |
Évaluation :

I can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.

Catherine M. | Premières impressions |
Évaluation :

friendly, professional and helpful

Deneque W. | Premières impressions |
Évaluation :

The employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!

Lori S. | Expérience générale |
Évaluation :

Worst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back

Lisa C. | Expérience générale |
Évaluation :

This facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.

Manuela R. | Expérience générale |
Évaluation :

The prices are very high

ANDREA D. | Réservation |
Évaluation :

I would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133

Willie P. | Expérience générale |
Évaluation :

Rats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again

CHARLES R. | Expérience générale |
Évaluation :

My unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insurance

avena f. | Expérience générale |
Évaluation :

Waited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional

Houlimata D. | Expérience générale |
Évaluation :

Alicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional

Carmen R. | Réservation |
Évaluation :

What a bad experience... Had to wait too long...please retrain all of them...no customer service skills.

Miriam M. | Réservation |
Évaluation :

Excellent customer service. Thank you!

NICOLE C. | Réservation |
Évaluation :

After a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.

Kimberly G. | Expérience générale |
Évaluation :

We came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!

George G. | Expérience générale |
Évaluation :

Muy bueno la atencion al cliente de parte de la sra alicia collins

Melanie B. | Expérience générale |
Évaluation :

The associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!

steven w. | Expérience générale |
Évaluation :

Pod wasn’t ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I’ll be calling calling co

Pamela B. | Réservation |
Évaluation :

Excellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl

Kelsey H. | Expérience générale |
Évaluation :

My negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.

erika b. | Expérience générale |
Évaluation :

I will come back if I need to y'all was helpful

jesus p. | Expérience générale |
Évaluation :

Storage facility should be open much later than 7

Stanley M. | Expérience générale |
Évaluation :

Everything was great

Karen P. | Expérience générale |
Évaluation :

Alicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.

Jorge D. | Expérience générale |
Évaluation :

👍👍👍👍👍👍👍👍👍

Heather G. | Expérience générale |
Évaluation :

.

JULIA V. | Expérience générale |
Évaluation :

The unit was infested with dead and living mice at the time of move out.

Arthur C. | Expérience générale |
Évaluation :

All I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.

Jorge L. | Expérience générale |
Évaluation :

Hubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.

Frank A. | Expérience générale |
Évaluation :

This Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.

Non reviews have been submitted for this location.

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