Customer Reviews for U-Haul Moving & Storage of East Tampa

4 061 évaluations

5806 N 56th St   Tampa, FL 33610
(North of Hillsborough Ave near RR tracks)

(813) 621-9764

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(813) 621-9764

5806 N 56th St
Tampa, FL 33610
(North of Hillsborough Ave near RR tracks)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan B. 
Évaluation :
3

Staff here primarily the manager is not friendly

Walter U. 
Évaluation :
3

Our location was switched & further from where needed it. Also the truck was dirty & we were charged a cleaning fee

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT J. 
Évaluation :
5

I had a climate control storage so the hrs didn't work with my job hrs.

AJA B.  |  Expérience générale 
Évaluation :
3

Extremely angry. Location charged my account twice and created a negative 3 967,48 in my checking account. What type of client services is this location creating. Instead of whiny up to error now saying I have to wait 24 hours before they credit back my checking account. Extremely angry and upset this is happening

BERNARDO C. 
Évaluation :
4

I should be refunded the extra gas I put in the car that wasn't there when I received it, I did not pick the car up with an 1/8th of a tank of gas like your records indicated.

Benjamin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
1

Had reservation to drop there but had to take to another location because she could only have a certain number of trucks. Maybe those who didnt have a reservation should have been sent elsewhere

KATHERINE B. 
Évaluation :
3

We asked for a hand cart. The representative said there was one inside the truck yet when we got to our move location there was none. It would have been beneficial for us to have one.

john A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gul G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN G.  |  Expérience générale 
Évaluation :
5

All is good with my stuff.

JOHNNA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

altagracia R. 
Évaluation :
5

No comment

JOHNNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrell B. 
Évaluation :
2

I'm praying the company continues to attempt to improve with each review.

Laura S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor H.  |  Premières impressions 
Évaluation :
2

The trick smelled like absolute death/fish. The worker was great but the truck was awful, needs a deep cleaning and the maintenance

maria R. 
Évaluation :
1

I request a call from uhaul I would expect a refund this truck was horrible and explained this to the office they explained to contact you for a refund please contact me thank you

christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brentnol J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brentnol J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DWIENA C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor P. 
Évaluation :
5

Whatever the staff are doing - keep doing: staff members have good healthy attitudes. It was terrific experience!

Mark G. 
Évaluation :
5

Bothing

Dalanique W. 
Évaluation :
1

The day I went to pick up I reserved a 20 ft couple days early when I got there I mentioned to the uhaul employee that was lady working that shift it was a 20 ft I was suppose to get? She did not even look at me and gave me keys to a 26 ft which I did not want because Will be hard to maneuver where I was going Not to mention when I went back in to get me a 20 ft It was a gentleman working that shift very rude I mentioned to him that I needed a 20 foot he told me that the only one he has a 26 that he upgraded me which is really not an upgrade because he didn't do me any favors and the price is the same not to mention he was very very very very very rude as I can I don't even understand why he would even have someone working in a position of Customer Service if he can handle it They were a gentleman and a lady working That shift both were very rude because of this Terrible experience I will make sure that I will never ever rent from U-Haul again or even have my family members rent from them Thank you for the bad experience 813-503-8226

Laura B. 
Évaluation :
5

This location is always efficient and the staff is extremely knowledgeable. I started here with purchasing my initial supplies. That experience is why I chose them for my drop off!

Nikki G. 
Évaluation :
5

The employees at this location are absolutely wonderful. Merci

Dwayne M. 
Évaluation :
1

You should be able to drop off the truck in the same location providing you get the storage unit you requested.

valeria B. 
Évaluation :
5

Great staff

Tasha W. 
Évaluation :
5

Good customer service.

Stanley S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jamal S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABREONA B. 
Évaluation :
5

Amazing customer service from caring associates who took care of me from start to finish. They provided some entertainment when I was stressed and were great people above all.

Megan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn D. 
Évaluation :
5

Didn't talk much when we dropped it off but they were very efficient!

Kathryn G. 
Évaluation :
5

Nice place good service

Paul M.  |  Premières impressions 
Évaluation :
5

Good costumer service and works areas clean and organize

Alexander A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon b.  |  Premières impressions 
Évaluation :
5

Very easy intake and wonderful experience, thank you!

CLIFFORD D. 
Évaluation :
2

1st one broke down for 4hrs,,,the worst service ever. The 2nd one rental had an engine light on & they told me to take it anyway. (I didnt). Then they charged me for 2 days on a 1 day contract...Overall the worst experience ever.

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damann A. 
Évaluation :
5

Excellent service

Calvin Y. 
Évaluation :
1

J

Shayla H. 
Évaluation :
5

Great location, we always go to the same place because of the ease of renting there.

Dina Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sevonnia C. 
Évaluation :
2

The unit was barely at an operable standard the vehicle key was replicated and couldn't properly start the vehicle. When I returned the vehicle the mileage was in accurate based on the initial mileage during the time of receiving the vehicle which resulted us receiving a extra gas fee.

Felicia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnesha G. 
Évaluation :
4

Friendliness with customers is a must.

Angelia B. 
Évaluation :
5

I am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thx

betty c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julene C. 
Évaluation :
5

Easy in and out. Everyone was friendly.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany K. 
Évaluation :
2

What good is contactless service when the key and extra things you ordered was not in the truck ready for pick up. Cost me 45 minutes of my time waiting in line for one counter person to take care of 4 customers. The truck inside smelt like a dead skunk when we opened it up and the cab had empty Starbuck cans rolling around. Sorry but u haul gets a ðŸ'ŽðŸ'Ž.

Arnold M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Islay E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hakeem T. 
Évaluation :
5

I want to thank them for all the help unloading and packing the unit.

jamie G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN T. 
Évaluation :
4

The only difficulty I had was trying to reach someone by phone with questions. The local office's phone went to voicemail, which was full, so I couldn't leave a message. I tried calling repeatedly to reach a person and was unsuccessful. The 800 number had me on hold for 20 minutes, then disconnected me. I called back, was on hold 15 minutes, and was disconnected again. I didn't have the ability to reach anyone at a time of need, which was scary and very concerning.

RoxAnne I. 
Évaluation :
5

Excellent customer service from Kayla…she got me in hooked up the trailer to my truck and I was rolling soon thereafter! Much appreciated!

Milton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

It was a good experience. I was able to accomplish what I needed and the truck I rented worked perfectly. If anything, the price could've been a bit more affordable.

Miguel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jermaine J. 
Évaluation :
1

very dirty and with bad smell of cigarettes in all the interiors

Armin R. 
Évaluation :
5

Everything worked perfectly. I had no issues. The staff was friendly and very helpful.

Matthew J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brad V. 
Évaluation :
4

The young lady that accepted the vehicle was friendly & efficient

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRISELA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Excellent service à la clientèle

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
4

The truck was a nightmare! The A/C would stop working upon acceleration and during driving, the doors didn't shut unless slammed, it was so loud and shook/vibrated while driving, it made a scary noise when turning left, it was in horrible mechanical condition and had been wrecked so bad the alignment was off and was scary at any speed after 15mph. I notified the manager at the beginning of the rental and again after returning it. The staff was so nice and helpful. The truck was garbage though unfortunately I had it for about a week.

Anthony S. 
Évaluation :
3

The storage facility is good but the no elevator really is rough.

Gloria H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin P. 
Évaluation :
4

Quick turn around.

Lisa N. 
Évaluation :
3

When I got there they were trying to charge me almost 200 $more for a tow dolly I already paid for the day before. That would have been over 1 000 $for a one way trip when I was originally quoted 750 $over the phone. Then told me it was an extra charge to have someone attach my vehicle to the town dolly. I would think if uhaul is going to rent out equipment like that they would have someone make sure everything is attached properly to prevent any unnecessary accidents on the road. Attaching a town dolly shouldn't be an extra service provided on the side it should be mandatory that uhaul not only provide the equipment but ensure it's proper functioning as well!!!!!

Shari J. 
Évaluation :
5

I reserved online, but was unable to do the mobile check in. Went inside and was informed that the size rental I requested was not available. The counter person got me into an alternate vehicle with only a slight delay. He was super helpful and I appreciated his finding a solution for me.

RoxAnne I. 
Évaluation :
5

Both attendants at the time of pick-up were very attentive and very understanding of my needs. They hooked us up to the towing vehicle andand provided a thorough explanation of the equipment. I strongly recommend them.

Aida Z F. 
Évaluation :
5

Friendly and helpful sales agent 5/5 stars ⭐️

Kaleba M. 
Évaluation :
5

We were impressed they were open late on a Saturday. The staff was very professional and friendly. Thank you for your hospitality.

Angela B. 
Évaluation :
5

Caleb and Stephanie were absolutely great! They were friendly, professional, careful, and QUICK!! I was more than pleased with their services and will definitely be a returning customer and refer them to my friends. Merci les gars!

Britnee J. 
Évaluation :
3

I wish they were aloud to use tobacco products while they work.

Paul I. 
Évaluation :
3

I did not receive a lock in my unit, thankfully I had one on hand

Laurey W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph n.  |  Premières impressions 
Évaluation :
3

When we scheduled our appointment we were not told that there would be an extra fee for after hour return. I only specified the day I needed it....the person on the phone said pick a time so I picked 2 p.m. making return 6. p.m. They did say nobody would be there and we'd have to check out online but never was it mentioned the extra 20 $for after hours return. I think that's an important detail to share. Other than that it was fine.

coriena M. 
Évaluation :
5

The truck did have external lower panel damage, but they knew and were very good with us. Would use them again - but hopefully not anytime soon! (wink-moving twice in less than 6 months was terrible.)

Ian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres I. 
Évaluation :
4

The 26 foot U-Haul truck has a very short ramp, making it too steep to get anything into and out of the truck. As a result, one of my mover guys hurt his back because of the ramp too steep to get heavy furniture to load and unload into and out of the truck. The ramp should be longer so the slope is not too steep.

Cesar C. 
Évaluation :
5

I registered a truck and paid online, then picked up the key at the front desk. That was great! The only thing is I was charged an amount on my credit card I'm surprised of, I wished I was emailed a break down for each charged. This will help us customers to understand what we paid for and full more comfortable with the charge.

Tetecia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele D. 
Évaluation :
1

The front counter guy was very nice and helpful,but the lot guy was lazy intemated that he expected a tip for hooking up my trailer and walked away after hooking the trailer up without checking if the lights worked. The Really maddening this is he had the trailer behind my rental stuck to the trailer I rented. I spent another 30 minutes getting another trailer hooked up by the good counter guy who actually did his job even though the store Wa very busy. One bad apple spoiled the whole thing .

Thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charmaine L.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Patrick M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Patrick M. 
Évaluation :
3

Low life customers but there is not much you can do about that. Truck was fine. Your reservations system was a mess and did not allow me to choose the dealer I wanted. It forced me to chose a smaller sub dealer which you later changed to another one. Then that dealer did not have the information I had put in the record about the drop off destination. Poor system.

David B. 
Évaluation :
4

Great experience!

matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer P. 
Évaluation :
5

Kyla and team are really great people. Always taking good care of us customers.

ZAKARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanly B.  |  Premières impressions 
Évaluation :
1

Didn't make sure all the equipment that I needed it was there.they dint have my transport trailer available they send me to another location with the wrong address making me put miles on the truck and then charged me for extra miles that I didn't have to put in the truck if they wouldn't gave me the wrong address not right..

Jose H. 
Évaluation :
4

The online check in was good but they still needed information from me that was already done online.

Gustavo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos C.  |  Premières impressions 
Évaluation :
3

All storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.

Linda L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim F.  |  Expérience générale 
Évaluation :
5

Great customer service!!!

robert c.  |  Premières impressions 
Évaluation :
4

Keep the good work up

Lawaynd R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mya b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim F.  |  Premières impressions 
Évaluation :
3

The system was down and. Made it hard to do business.

Altamese W.  |  Expérience générale 
Évaluation :
5

I like it U-Haul storage the staff is very excellent

Jorge R.  |  Premières impressions 
Évaluation :
5

Staff had good knowledge of the area.

ROY O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benny g.  |  Premières impressions 
Évaluation :
5

Kayla Bailey was wonderful and extremely helpful

Charles P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kimberly d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina P.  |  Expérience générale 
Évaluation :
2

They moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currently

Natasha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janci D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTAL F.  |  Premières impressions 
Évaluation :
5

Stephanie, was extremely helpful.

ALBERT D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elvis D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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