Évaluations des clients U-Haul Moving & Storage of East Town

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Town

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Mihra C. le

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1st sent me the customer before me their invoice 2 charged me for a vehicle I didn't have. Then double charged me for the truck I had. Ugh

Edward P. le

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More people on the desk! Waits are too long.

Jared B. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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The location was good but it would be nice to have closer dropoff location. Nobody really wants to drive 40 minutes to return the truck after just driving 1,200 miles and unloading a truck.

Lawrence L. le

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Had to call 3 different places to find out where the unit was to be returned. When I called to confirm this was the actual place to return the unit I was quite amazed at the lack of maturity & professionalism of the agent that answered the phone. Other than that the drop off went very well.

Jordan y. le

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At pick up Gabriel Sanchez was the most helpful and courteous person I have every met. He is a very valuable employee and he is a great representative of your company.

Brandy D. le

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You need to have more employees working. When I picked up there was only 1 person working. When I went back 1 hour later to pick up another Uhal I had to wait 45 minutes to be told that you did not have any to pick up. When we dropped off the Uhal we had to wait 20 minutes because there was only 1 employee working @ 4pm.

Cayla P. le

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This has overall has been one of the worst business experiences in my life. Which is not the way uhaul normally does business normally I’m very satisfied. This location has no customer service.I would never speak to some in the form she talked to me ever. Mrs Thomas is the manger with no customer service in her. On Sunday I rented my truck and returned it that night. In the morning at 7:15 I checked my email my final contract was sent I check how much I owed as far as Gas. Looked over the whole final receipt. Then that evening my bank had extra charges from U-Haul 104.00. So I called U-Haul they said it was for a two day charge I made complaint. However the next day Nicole Thomas calls me telling me truck was checked in today (even thou It was checked in on Monday)at 7:15 by two employees. 5 hours later when Nicole arrived at work she said she noticed damages right away. She stated she asked her employees if they noticed it witch they said no. She said they had how to reverse a final contract and charge me. So if you think they charge when ever they feel like it. I do not believe this is ethical or a good business practice I know I will never be going to this location for sure again and if this is not resolved quickly I will not be doing business in general with Uhaul ever again.

Dennis H. le

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Le client n'a pas laissé de commentaire.

Terri N. le

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Very helpful and friendly agents, who answered all questions

albert m. le

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Le client n'a pas laissé de commentaire.

David R. le

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Upon arrival, I was notified my reservation could not be accommodated due to a flat tire. I would have appreciated a call to make other arrangements. Wasted trip. I was sent to another store where I waited 45 min to be helped, although no fault to the great associate that helped me. The store was undermanned. If using U-Haul in Spokane, please use the one on Spreag and Frea and ask for Jasmine. She is awesome.

Marsha D. le

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Le client n'a pas laissé de commentaire.

Cambrea G. le

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Best Uhaul employees and service! My whole experience was wonderful. I was greeted as soon as I came in even though employees were busy. Employees showed some much appreciation for my service. I only wanted a 4 hour rental and they got me out of there within 10 mins. Well worth it! I thanked the employees for making my experience a truly wonderful ordeal!!

Carol G. le

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Extremely helpful employees all pulled together to accommodate my needs.

Robert L. le

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While providing a yes to each rating, there was a sign to wait in the rental but no one came. So I went in and no one was inside the rental facility! When they showed up and after about a 10 minute wait, they were helpful and nice to deal with.

Jack J. le

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The Clerk Jame Grisby was excellent.

James R. le

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As always, Nicole was great at doing a job well-done! xD & the U-box is an easy way to transport your goods. Such a grand idea to install! PS: The wife was happy, too! (& things went very smoothly this time around. xD) To Quote the wife's words: "Renting a U-box is quite different than the traditional storage unit. As everyone was new to the location and figuring things out, there was a bit of confusion. However, things worked out, and I think U-boxes are a great way to store your stuff as long as you don't need constant access to it. The store manager Nicole is very professional. My husband and I were not the perfect customers, but she was always kind, considerate, patient, and friendly. I respect that."

cheryl r. le

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First of all it’s illegal to drive without a gas cap that was missing, steering was a lot of play in the vehicle itself and as for the transaction it did not go smoothly they rented us a 26 footer and gave us the wrong truck so placing it back into the fleet was long and Annoying

Hedi H. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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I think that the customer should be made aware of the way that you charge. My original contract said $133 so that's what I figured I would be charged. There is a line at the top that says $20/day for extra days but nobody said that to me so I just was not expecting it when I got a new final contract for $195. Also when I had called on the Friday that I dropped off, I called the customer service line waited on hold for 10 minutes and then the line rang a few times and went silent for another 5 minuets before I finally hung up. I then had to call again and wait another 10 minutes on hold. When my call went through I asked what it would cost to change the trip to a round trip and the lady that spoke with said she couldn't figure out how to change it and to just go ahead and drop it off saying "it should be fine". Not a big deal except when I went to drop off they didn't know how to check it in since she didn't change it. The manager was nice though and said I could go ahead and leave and that he would take care of it. Just seems like the communication within the company isn't great and there should be a little more communication of the contract when purchasing the rental. Thanks for your time.

Diane B. le

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Le client n'a pas laissé de commentaire.

Teresa L. le

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The service was horrable and didnt give me the correct information. It was such a hassle to get the vehicle and they didnt give me the right size truck i wanted. It cost me alot more than i was told. Their were hidden fees that i wasnt told about.

mat s. le

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Le client n'a pas laissé de commentaire.

Travis M. le

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Nothing more than you already do . That knockout lil blonde manager is very fair in her business dealings , presence and appearance . Thanks from Tactical Drywall .

roy h. le

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Le client n'a pas laissé de commentaire.

Graham S. le

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Le client n'a pas laissé de commentaire.

cherise s. le

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We were not given the mileage and it was not adjusted in your computer system. So, when we returned it, it had an extra 300 miles on it that we absolutely did not put on. We checked it two different ways: I caravaned with my husband by driving exactly behind him the whole time in a van. Also I asked the sales rep to allow us to go 1600 miles, an extra 100 miles beyond the location in case we had detours, etc. he didn’t put that in the note or anything. We got charged an extra 140 dollars! If this doesn’t get corrected, we won’t ever use Uhual again

Cheryl O. le

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I was very satisfied with everything

James R. le

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When units are transferred to another unit #, make sure the computer file is "up-to-date", so that overcharging of the Customer doesn't happen. Put another way: delete the old unit # from the account, whenever you transfer to a new unit.

Thomas W. le

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Le client n'a pas laissé de commentaire.

David O. le

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Nicole was very helpful. She is a tremendous asset for you company!

Jerry B. le

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Le client n'a pas laissé de commentaire.

Sally H. le

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Evryone was so helpful and nice we wouldn't go any where else but this Sprage Store U Haul location Excellent service,Outstanding!

Micheal B. le

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The facility is quite large and only one person was working. She was very friendly, but needed more help.

Richard B. le

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My truck's alignment was way off, and the back tires looked like it was ready to blow (no tread left on them). Then, lets talk about extortion, since when was it ok to refuse to work w/my insurance if something went wrong? Your employees were saying that if we dont get the xtra insurance, we would have to pay cash up front and then go after our own insurance to be reimbursed. As a insurance employee, this is soo not true, we work with anyone in a accident (no different than if it was from a rent a car). I feel mislead, lied to and disrespected. More over, trying to reserve a truck took 20 min waiting on hold, only to be told that I only had 6 hrs with the truck and not the day. Your employees never even bothered to look at the truck when I picked it up, or when I returned it, they NEVER even gave me any paper work that I was supposed to have if i was pulled over. I WILL NEVER RECOMMEND, OR GO BACK !! I liked it better as KMART. Most upsetting time and day.

Drew G. le

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Le client n'a pas laissé de commentaire.

paul l. le

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Le client n'a pas laissé de commentaire.

Burt S. le

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My destination was Athol, ID. There's a UHaul location there about a mile from where I unloaded. There's a location in Coeur d'Alene. I lost track of how many UHaul locations I passed returning the truck. After driving 700 miles, You made me drive all the way to West Spokane Valley to drop off the truck. I don't appreciate having to do YOUR job for you. I don't care what location needs the truck next. What if Seattle needed it? Would you have made me drop it off there?

Terese S. le

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1. Extremely long wait time . 2. One person working . When she was outside there was nobody to answer the phone or deal with other customers who had questions. 3. Although the person working was apologetic about the wait time and lack of another employee , when getting the truck they were checking their phone and didn't seem to be in any hurry . 4. No instructions about the truck . (The alignment was off and a buzzer went off while we were driving ) . The buzzer was figured out . 5. The employee offered to take 60 dollars off the cost of the rental . (Thank you )

WILLIAM PERRY W. le

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It was all pretty easy, checking in and out. Real friendly staff and quick. Thank you!

fred s. le

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Le client n'a pas laissé de commentaire.

Greg T. le

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after this experience I will never use again I will encourage anyone I know to use someone other than uhaul

Sally H. le

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Nothing!! It was great Im going to use the same Uhaul place for my moving needs this weekend as well!! On Sprague Ave Spokame Wa Old K Mart!! The people wer Out Standingly Great to work with!!

karen n. le

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Hire people that know what their doing.

Cory D. le

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Le client n'a pas laissé de commentaire.

James S. le

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Finish the storage units other than that the staff and manager are GREAT!!!!!

LEON J. le

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Quick and friendly thanks!

TERRY S. le

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Le client n'a pas laissé de commentaire.

Todd A. le

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Le client n'a pas laissé de commentaire.

Pamela M. le

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Le client n'a pas laissé de commentaire.

William D. le

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Nice people i told them the trailer was all over the road had to go 50 miles ph Thanks

Brian L. le

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Very friendly and helpful staff.

Mike l. le

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Le client n'a pas laissé de commentaire.

Timothy F. le

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Le client n'a pas laissé de commentaire.

Gabe S. le

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Nicole had amazing customer service. She deserves a raise and promotion

josh c. le

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The online return experience was not good at all. Was very irritating I had to call customer service. Apparently it couldn’t find my reservation by phone number I had to input my customer number. Also wanted me to verify I’m at the location. Why not have a bar code scanner on the key at each location and it tracks everything as it goes into the drop box.

ryan w. le

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Le client n'a pas laissé de commentaire.

Lisa Q. le

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Great staff in Spokane made the entire experience a pleasure!

Gary C. le

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Equipment wasn't clean but they did mop it out before I left.

Joyce B. le

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The trailer wasn’t attached to the hitch correctly and came off when loading and hit the tailgate of the truck. The trailer also blew a tire after driving for about 40 minutes. When leaving the u-haul place they didn’t check the lights like they should’ve. Overall poor experience and staff seemed like they didn’t know what they were doing.

Tristan L. le

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The kid who helped us drop off was super helpful and friendly.

Joshua T. le

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Le client n'a pas laissé de commentaire.

Lance J. le

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Gabe was a very nice young man, excellent service.

jameison m. le

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Le client n'a pas laissé de commentaire.

Tonya A. le

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Staff quickly processed return

Justin K. le

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Efficient

Justin K. le

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Quickly returned equipment

Tammy E. le

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Quick and very nice staff.

ammar s. le

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Le client n'a pas laissé de commentaire.

RICHARD P. le

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Le client n'a pas laissé de commentaire.

Barbara E. le

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A Plus from start to finish. Adding the U-Haul movers made it even better! ????????????????????????????????????

Brent H. le

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Get more help so truck operation and other key info can be explained. Equipment picked up with little info on operation offered.

PATRICK B. le

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When they told me this was a 100% paperless location I felt like there were going to be issues. I handed the person helping me my business card so he had all the proper information. I requested a trailer with swinging doors rather that the roll up version. I was told they didn't have any. Asked him if I could help him look again. Lo and behold there was one right on the end of the row. I didn't receive contract information nor a receipt so this morning. I spent 25+ Minutes on the phone with customer service to get a copy of my receipt. 25 minutes I would have preferred to be doing virtually anything else. The CSR on the phone was helpful and friendly. She provided me with the information I needed.

Jamie N. le

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People working there didn’t no what they were doing. I had to unload trailer. Person working there didn’t no how. Plus had me drive to different spot to unload

Carla B. le

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A new location in town. It was easy in and out. Friendly personnel.

Timothy L. le

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I can’t say enough positive things about how professional and courteous Nicole Thompson and her team were during my rental experience. She is a credit to your organization and I will definitely use your services again.

chandler g. le

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It's slightly understaffed

Barla U. le

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My car broke down on the way back to Calgary, Canada and the lady (sorry I forgot her name) went above and beyond to help us out with renting the auto transport. Her customer service skills are great! Thank you so much for helping me out!

Elizabeth J. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Terri C. le

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Le client n'a pas laissé de commentaire.

Jim L. le

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We checked in on line to "save time". When we arrived at our scheduled time we waited 50 minutes in line while the burglar alarm was going off. No acknowledgement or apologies for the wasted hour. Then the employee asked us to pull forward to take photos of the trailer. We waited and he never came. We had to go get him, he had clearly forgot us.

Crystal H. le

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Did everything online...it was awesome!

Andrew P. le

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Le client n'a pas laissé de commentaire.

Jason H. le

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The gm nicole Thompson greeted me with a huge smile which made me feel very comfortable right away.i told her I'd like to rent a trailer and I didn't know how to hook everything up.she promptly said no problem at all and swiftly showed me where to go and guided me up to the trailer and proceeded to hook everything up showing me along the way with crisp and clear directions.she made it look so easy.she then made sure all the lights and turn signals worked properly. Super friendly and super fast service.i will recommend everyone I know and come across that needs rental service to nicole thompson,she is extremely professional and knowledgeable. Thank you nicole Thompson. Jason r hammer

Brian W. le

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Le client n'a pas laissé de commentaire.

Youcan F. le

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Le client n'a pas laissé de commentaire.

william b. le

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I rented a trailer that costs $25.00 to haul a motorcycle for in town use only I had the trailer maybe for only 2 hours and ended up not needing it so it was returned to the same location and instead of getting charged for the $25 rental I was changed $200 for a $25 rental

Brad B. le

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My original assigned location in downtown Spokane was changed on me without any notice. I never received an email or text message letting me know I had to go somewhere else. When I got my truck, the actual gas gage was notably less than what was marked on the contract.

Tracy S. le

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Le client n'a pas laissé de commentaire.

debra b. le

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Great customer service!

Sheryl R. le

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Le client n'a pas laissé de commentaire.

Kelly B. le

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Loved Nicole and Gabriel. Both were friendly and polite. They definitely made my experience ten times better. They deserve to be promoted or at least honored for their hard work and dedication to their employment! Thank you, will definitely rent from this location again!! The downtown location in Spokane is not as friendly and best location as this one on Sprague Avenue!

Sara W. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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Only one person working desk. Long wait.

Edward C. le

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New location for Uhaul and appeared to be a few kinks to work out but went well

Bruce J. le

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Le client n'a pas laissé de commentaire.

Kyle W. le

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Le client n'a pas laissé de commentaire.

Santos c. le

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Le client n'a pas laissé de commentaire.

Robert V. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

Shirley P. le

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the guy had a terrible time trying to unhook me he asked who did the hook up & said himself it was terrible, he was very helpful & patient, he even turned me ball around the way it should have been & said who hooked me up should have known to do that so the trailer wouldn't have been so low with chains & electrical dragging, he was great & I would highly recommend him

lee s. le

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Speed up your check in process. I can take the trailer and move the needed items faster than your check in process.

DAVID K. le

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Le client n'a pas laissé de commentaire.

Robin R. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Le client n'a pas laissé de commentaire.

Danni O. le

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The gentleman at this location was also great! He jogged to my car and walked me right thru the process in the lot!

KRISTEN C. le

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Le client n'a pas laissé de commentaire.

James R. le

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Wait-times are often extremely long (20+ minutes, up to a couple hours), due to a shortage of Staffing. However, this is likely because the location just opened up ~2-4wks ago. Hopefully, with time, this will improve, as the place gets more settled, &, more staff members can be trained. PS: Typically 24hr Advanced notice, is required, to gain access to the "U-haul Storage Container". (This is to allow them time to get propane for the forklifts)

Mitch A. le

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Le client n'a pas laissé de commentaire.

patrick c. le

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Le client n'a pas laissé de commentaire.

Kim W. le

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Well I needed a ride to my car and they wouldn't give me a ride to my car you might change that

Alana b. le

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Excellent and all of the trucks we saw were washed and cleaned inside !

Romeo G. le

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Le client n'a pas laissé de commentaire.

Phaedra H. le

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Make sure the key is on the truck for 24/7 rental so the renter doesn't have to wait for the facility to open. Other than that, everything was great!

richard w. le

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Extremely short staffed at the U-Haul center. Only one person working when I returned my equipment.

Timothy C. le

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Le client n'a pas laissé de commentaire.

Barry C. le

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Thanks for the help and a great experience

JD S. le

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Le client n'a pas laissé de commentaire.

john e. le

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Nicole was very helpful. Cargo van was newer and clean. Ran very well, no problems.

Cori T. le

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Le client n'a pas laissé de commentaire.

Geraldine M. le

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See above generalized statement^^ it was basically regarding me calling uhaul on the phone concerning the storage and drop off locations.

Jerred S. le

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One employee very frustrated and showed with the four customers

Jason M. le

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Le client n'a pas laissé de commentaire.

Kent B. le

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Le client n'a pas laissé de commentaire.

Svein A. le

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you can make sure that simple things like replacing wiper blades. this simple thing is a big safety item.

Shahid M. le

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Le client n'a pas laissé de commentaire.

rebecca A. le

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Again, super easy and helpful.

derrick m. le

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The staff was great. I thank them for there help in getting me what I needed.

ed b. le

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Le client n'a pas laissé de commentaire.

Debbi M. le

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Although it was a new facility and the service took a little longer than expected, I would recommend this facility overall. Once they get better established, it should run smoothly. Customer service and equipment are great.

greg s. le

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A little slow to get paperwork done; check engine light was on; Most importantly staff was friendly and courteous will use again

inga t. le

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Le client n'a pas laissé de commentaire.

Jim C and Leah G. le

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Le client n'a pas laissé de commentaire.

rebecca w. le

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Le client n'a pas laissé de commentaire.

Linda P. le

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Le client n'a pas laissé de commentaire.

chantal l. le

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Le client n'a pas laissé de commentaire.

MIKE H. le

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Le client n'a pas laissé de commentaire.

Meg L. le

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The check-in process to pick up my rental was time-consuming and too clunky. It was all via phone and left me truly missing the traditional interaction with a real person, face to face. This experience will give me pause before renting from UHaul in the future.

robert c. le

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Le client n'a pas laissé de commentaire.

joe l. le

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Le client n'a pas laissé de commentaire.

Andrea O. le

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Le client n'a pas laissé de commentaire.

Annette C. le

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Le client n'a pas laissé de commentaire.

Kaylee H. le

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The price was high 99 cents a mile is Ridiculous!!!

KIMBERLEY J. le

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Le client n'a pas laissé de commentaire.

Vitalliy K. le

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Le client n'a pas laissé de commentaire.

kelley f. le

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New location was very convenient and close to my area. Parking was good, and the customer service was great.

James H. le

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everything ran smoothly

Julie Y. le

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Le client n'a pas laissé de commentaire.

JOSHUA H. le

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Le client n'a pas laissé de commentaire.