Customer Reviews for U-Haul Moving & Storage of East Town

3112 évaluations

4612 Rutledge Pike   Knoxville, TN 37914
(N Of I-40)

(865) 521-7182

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(865) 521-7182

4612 Rutledge Pike
Knoxville, TN 37914
(N Of I-40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Jason is the best. Give that man a raise. He was very helpful friendly and all the above. 10 stars for Jason excellent customer service.

JONI J. 
Évaluation :
5

Excellent service à la clientèle. I was very pleased with the service I received at this location. I will continue to use this location. Keep up the great work!!!

SANDRA D. 
Évaluation :
4

After hours drop off ....did not have contact with anyone

eric J. 
Évaluation :
5

Connor was the most awesome person with the knowledge experience and finesse helping me on a very stressful day. Only downside was the lack of employees at that site. He had to handle almost everything with another employee wandering around doing much of nothing. Thank you soooooo much Connor.

wendi V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD J. 
Évaluation :
5

Great experience.

Wesley M. 
Évaluation :
5

Great Uhaul office and would use them again without hesitation.

DEBORAH S. 
Évaluation :
5

Fast and efficient service!

Mark N. 
Évaluation :
5

Easy breezy experience

LYNN F. 
Évaluation :
5

Disappointed with U-Haul overall cause the original drop off location was the one that informed me they couldn't take the truck and that I would need to drop at this location. I tried calling the 1-800 number and was hung up on.

Julie A. 
Évaluation :
5

The 26' truck should have been a diesel, I wasted so much money on fuel it was hectic. The gasoline engine advertised to be fuel efficient was getting 7 miles to the gallon that is more than two Chevy Tahoes running together. If it wasn't for the availability of the trailer I needed I would have defiantly went with Penske's 26' diesel truck which was available for even a better price and saved my self so much money. Merci

Ahmad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim D. 
Évaluation :
2

When we arrived the older guy was sitting outside smoking and continued to stay outside smoking while we stood inside waiting for at least 10 minutes. When he finally came inside he had another customer with him whom arrived after we did and he took care of him before us. A lady finally came in and helped us. We were disappointed in her service as well because she told us it would be one amount and when it was time to pay it was about 150 dollars more than the amount she told us it would be and she was rude about it. We went ahead and rented the truck and had to come back to get the box trailer an hour later and the guy who helped us then had a name tag on that said owner and he was extremely helpful he found where we were over charged and refunded that money and fixed the whole situation for us. I really wish I knew the names of the 3 people we dealt with but I don't.

JONI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
2

While the equipment was clean the staff was less than welcoming, specifically, Nancy who was there in the morning during my pick up. Nancy's first words to me, after ignoring me from the time she saw me walk up the drive, when she whispered to the older male employee (who did greet me at that moment) and walked inside around to her desk as I was trailing her. Her first words to me after this was "we were listening to Johnny Cash." I had reserved a 20' truck but all that was left was a 26' truck so I asked Nancy if it was helpful to make reservations if they didn't reserve your desired vehicle to which she never responded.

BRANDI A. 
Évaluation :
5

They were very helpful and understanding of my family emergency I really appreciate you guys thank you so much

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY V. 
Évaluation :
1

Don't charge two days for a same day return

CHRISTOPHER H. 
Évaluation :
5

Very accommodating and flexible for our long move.

Linda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK P. 
Évaluation :
5

Nancy was very helpful to whatever info I need and helping with my storage rental and very understanding she has great costumer service skill and will be returning back to this location for future rental if nessasery

anna q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA L. 
Évaluation :
4

Just check and make sure trailers are swept out before renting them.

David M. 
Évaluation :
5

The woman I had deal with my rental was absolutely amazing she took care of me any way she could she made sure I had no issues and no problem with the equipment I rented absolutly outstanding

CAMERON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

U-haul will from now on be the only company I use for moving vehicles and storage facilities! Fortement recommandé!

LEE M.  |  Expérience générale 
Évaluation :
5

The process was easy and hassle free.

MARIBEL P.  |  Expérience générale 
Évaluation :
1

The young woman said we would be charged AN OVERNIGHT fee if not back by 5pm. We were charged almost 300,00 $. Which I'm not paying bc I told her we were moving and would take at least 6 hrs. She said it's ok bc I would only get charged A overnight fee and I know 300 isn't the price. THEY ARE SCAMMERS. TRYING TO TAKE EVERY PENNY FROM US AT THIS HARD TIME. WITHOUT WARNING!! O REFUSE TO PAY 300 to have a uhaul for 6 hrs and only travel no more than 45 miles!!!!

JERRY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Note, this location was good. No issues Would be nice if Uhaul had a early return discount. Like 50 per day. This keeping more units available. We only used ours two days compared to the four days given by the online system. Noticed, not needed trucks sitting at various apartment complexes.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
4

I thought everything about renting the truck was great! Very attentive and helpful.

RANDALL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth P. 
Évaluation :
5

I ordered a 20-foot in the ended up giving me a 26 foot or I'd have to go elsewhere that's the only downfall and I believe I was charged the more money then it was worth

Holly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgen C.  |  Premières impressions 
Évaluation :
5

Nicely handled, as always

HOWARD M. 
Évaluation :
5

Everyone that works at East Town storage were helpful and super friendly. Thank you all.

Todd M.  |  Expérience générale 
Évaluation :
5

Great drop off, crew was there even at 15 minutes pass closing. Crew did all the work and only took about 10 minutes to drop off.

JOHN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ray D. 
Évaluation :
4

Great facility, Jason especially a great employee as was Chuck, the last truck I rented though was filthy outside and they had to clean the cab as a previous renter had smoked and there was a lot of ash and terrible smell. Most of the exterior damage had nothing been noted and the app frozen causing me to have to take a ton of photos, also my trip scheduled was approx 120 miles from facility to home and to drop off and I was only given 100 miles.

chris h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaredd R. 
Évaluation :
5

We always come to Knoxsville, when we need a trailer. Every time we come, the employees, even after having a long days, THEY are so helpful with our return, or our PICK-UP! YOU ALSO HAVE A TRUCK OR TRAILER WE NEED IN STOCK. A WONDERFUL GROUP OF CARRYING INDIVIDUALS, THEY SHOULD BE PAID WELL FOR THEIR SERVICES. THANK YOU!

TORRENCE E. 
Évaluation :
5

Nice and quick!

NANCY A. 
Évaluation :
3

The bad part was the rat droppings all over my furniture

Cheri W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRYSTINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty T. 
Évaluation :
5

Jason is the best

Elizabeth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESTER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheri W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUSTINMARK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin H. 
Évaluation :
5

Smooth transition

Martin H.  |  Premières impressions 
Évaluation :
5

The GMC Cargo Van performed wonderfully and made the ride a lot easier. 1500 miles in 2-1/2 days.

George D. 
Évaluation :
5

General Manager is great to work with!

Kelly L.  |  Premières impressions 
Évaluation :
2

Only one person working on the morning I returned and there were 4 or 5 people waiting for service. I ended up doing the online return, which I could have done at anytime previously, but I always prefer to do it in person. Individual working was courteous but overwhelmed. It was ludicrous to think one person could manage a busy center ( there was difficulty hooking up a trailer and that alone was going to take at least 30 minutes while other customers kept rolling in with needs.)

MARK RICHARD P. 
Évaluation :
5

Excellent service à la clientèle.

GARY S. 
Évaluation :
1

Hire more staff

Freddie G. 
Évaluation :
3

The 2 employees working were awesome!! It was a guy and girl. I wish I knew their names, they were so nice and helpful, he went above and beyond.

Rene M. 
Évaluation :
4

Always a great place to go to get service!!

Jamesena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney W. 
Évaluation :
5

Everything was excellent. Thank you.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY C. 
Évaluation :
5

GREAT CUSTOMER SERVICE. EVERYONE VERY KNOWLEDGEABLE AND HELPFUL.

Mary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maximilian W. 
Évaluation :
5

Nothing. Service was great! Would highly recommend this UHaul store.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

Kason the manager was great. He was able to assist me with. All my needs.

mechelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANYLAVONNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mattie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B. 
Évaluation :
5

The service manager was great to work with and made the process very easy.

Jeff H. 
Évaluation :
5

Nothing great staff!

Wayne P. 
Évaluation :
5

The General Manager, Jason Bishop always goes above and beyond for his customers. He is the reason that we rent from UHaul so frequently. He has called me after hours to inform me that rentals have become available, updated my reservations on a moments notice, and accommodates anyway possible. He is a is true leader and and his customers' service is superior to his peers at other Uhaul locations and competing rental services.

Mark D. 
Évaluation :
5

I thought it was a great experience overall.

Jeffrey B. 
Évaluation :
5

They are always great to work with!

TRAVIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

winston D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORAZIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naquisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULFRANKLIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyesha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANISHA B. 
Évaluation :
5

Rien

Demodre K. 
Évaluation :
5

The employees were awesome and very helpful

TALONI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sabra A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsay W. 
Évaluation :
5

The guy running the place was really helpful and responsive. Always helped me out when needed. I'd suggest replacing that really dangerous elevator and re-marking the exit door upstairs that read "Emergency Only" so people would easily know it was okay to use that door during working hours.

Dwayne M.  |  Expérience générale 
Évaluation :
3

The truck was terrible ! It was extremely shaky and drove terribly. It was the worst uhaul I have ever driven . Also customer service in Knoxville to change the pick up and drop off was terrible and rude !!!! This was not a good rental or good service in TN !!!!

jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitley B. 
Évaluation :
5

Hire more help. I always come here to rent. They work hard and are very Customer Service oriented. One time I came , and one employee was running it ALL SAY BY HIMSELF! I could tell he was exhausted. He should have been paid 2 salaries for that day.

Jean Ann E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

whitney w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul m.  |  Expérience générale 
Évaluation :
5

This is an excellent facility. The staff, especially the manager Jason are very professional, well-informed & friendly people. I highly recommend this facility for any storage and/or moving needs.

Barbara S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jewell j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynette J.  |  Premières impressions 
Évaluation :
3

Staff member who helped us very informative with everything

Eddie B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eleanor L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Premières impressions 
Évaluation :
5

The staff was always courteous and helpful. I have recommended this location to several people. Thanks for making this all si easy.

VICKIE O.  |  Expérience générale 
Évaluation :
2

For Uhaul a East Town-Excellent!!! For Uhaul Call Center-Poor We rented a truck and then a storage-They reserves a space that was tiny and would not accommodate the size of the truck only because that was all that was available. So, we drove 25 minutes away to the storage center in Alcoa only to be told the call people do this all the time. It was a waste of time. The guy there reserved the correct until and we had to drive another 30 minutes to the one that was available. The guy at the East Towne was so welcoming and just took charge and took care of everything. He was so kind and helpful and more than that-he was understanding we were quite frustrated. He deserves a raise!!!

Jackson G.  |  Expérience générale 
Évaluation :
4

I feel that it could be cooler in the storage units in the summer time. It was 85 degrees when I moved my stuff out.

ERMA H.  |  Expérience générale 
Évaluation :
5

People here were beyond friendly and helpful! They went above and beyond to make sure I was taken care of! I would recommend this location to anyone!

AMANDA J.  |  Premières impressions 
Évaluation :
5

This Uhaul storage facility is an up-to-date, clean and well maintained location. The management and staff at this location are truly Why it is so deserving of a 5-star rating though and why I would recommend it above all other facilities within the area! Thank you for all that you do and for providing the Best storage solutions experience in all of the greater Knoxville / Knox County area. Uhaul is very fortunate to have the management and staff at this location for their employees.

Sarah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H.  |  Premières impressions 
Évaluation :
5

Staff went above and beyond to help us.

Kari W.  |  Premières impressions 
Évaluation :
5

Jason and Marshall helped me out a ton. Great experience and would gladly recommend to anyone.

ROB M.  |  Expérience générale 
Évaluation :
4

Facility could use an update.

Tina M.  |  Premières impressions 
Évaluation :
5

Great people.

David A.  |  Premières impressions 
Évaluation :
5

this was my third time using this location. never any problems

Diana W.  |  Expérience générale 
Évaluation :
5

Friendly staff that gives great service!

Paul J.  |  Expérience générale 
Évaluation :
5

Outstanding customer service!

Paul J.  |  Premières impressions 
Évaluation :
5

Great customer service and very friendly staff!

Paul J.  |  Expérience générale 
Évaluation :
5

Your staff at the Rutledge Pike location are the most friendly and courteous people. This waste the best U-haul experience I have had ever.

TRACIE R.  |  Premières impressions 
Évaluation :
3

UK guru

Monica C.  |  Premières impressions 
Évaluation :
5

Thanks Jason!!!!!

Ratisha C.  |  Expérience générale 
Évaluation :
5

Great customer service!

Paul J.  |  Premières impressions 
Évaluation :
5

Great job

IVA B.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and friendly.

Shawn S.  |  Premières impressions 
Évaluation :
3

Transaction took entirely too long to retrieve my uhaul pod. Uhaul employee complained about "the system" and had to make several calls to find a back door method to release my pod.

Joseph W.  |  Expérience générale 
Évaluation :
5

Very helpful and great customer service on a bad day

DAVID C.  |  Premières impressions 
Évaluation :
5

Very professional. Customer service oriented.

Lester S.  |  Expérience générale 
Évaluation :
5

Jason was very knowledgeable and helpful and friendly! Great experience! Thank you

sonia d.  |  Expérience générale 
Évaluation :
5

Very satisfied

Daniel J.  |  Expérience générale 
Évaluation :
5

Very nice staff very helpful even gave me a free used lock called pay it forward. Was a bit pricey but I felt my belongings were safe and secure.

Rachel N.  |  Expérience générale 
Évaluation :
2

Staff did not solve questions regarding premature locking of the unit, additional fees; and collection of rent during final transaction. Online payments were not readily available. Final day was good.

TOMMIE G.  |  Expérience générale 
Évaluation :
5

Great customer service and very friendly staff. Facilities ate clean and well maintained.

Jeffrey S.  |  Réservation 
Évaluation :
5

They could see I wasn't feeling well and even offered to help

mark r.  |  Expérience générale 
Évaluation :
5

The ppl and services were well above the norm. Help was offered but declined. I was really tired and they saw that and offered to help. The price is right. TYVM I'll never move agagain

mark r.  |  Réservation 
Évaluation :
5

Charles Nelson did a great job.

Lester S.  |  Réservation 
Non reviews have been submitted for this location.

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