Jason is the best. Give that man a raise. He was very helpful friendly and all the above. 10 stars for Jason excellent customer service.JONI J.
Customer Reviews for U-Haul Moving & Storage of East Town
Pour nous contacter
Knoxville, TN 37914
(N Of I-40)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèle. I was very pleased with the service I received at this location. I will continue to use this location. Keep up the great work!!!SANDRA D.
After hours drop off ....did not have contact with anyoneeric J.
Connor was the most awesome person with the knowledge experience and finesse helping me on a very stressful day. Only downside was the lack of employees at that site. He had to handle almost everything with another employee wandering around doing much of nothing. Thank you soooooo much Connor.wendi V.
Le client n'a pas laissé de commentaire.DONALD J.
Great experience.Wesley M.
Great Uhaul office and would use them again without hesitation.DEBORAH S.
Fast and efficient service!Mark N.
Easy breezy experienceLYNN F.
Disappointed with U-Haul overall cause the original drop off location was the one that informed me they couldn't take the truck and that I would need to drop at this location. I tried calling the 1-800 number and was hung up on.Julie A.
The 26' truck should have been a diesel, I wasted so much money on fuel it was hectic. The gasoline engine advertised to be fuel efficient was getting 7 miles to the gallon that is more than two Chevy Tahoes running together. If it wasn't for the availability of the trailer I needed I would have defiantly went with Penske's 26' diesel truck which was available for even a better price and saved my self so much money. MerciAhmad H.
Le client n'a pas laissé de commentaire.tim D.
When we arrived the older guy was sitting outside smoking and continued to stay outside smoking while we stood inside waiting for at least 10 minutes. When he finally came inside he had another customer with him whom arrived after we did and he took care of him before us. A lady finally came in and helped us. We were disappointed in her service as well because she told us it would be one amount and when it was time to pay it was about 150 dollars more than the amount she told us it would be and she was rude about it. We went ahead and rented the truck and had to come back to get the box trailer an hour later and the guy who helped us then had a name tag on that said owner and he was extremely helpful he found where we were over charged and refunded that money and fixed the whole situation for us. I really wish I knew the names of the 3 people we dealt with but I don't.JONI L.
Le client n'a pas laissé de commentaire.Chris K.
While the equipment was clean the staff was less than welcoming, specifically, Nancy who was there in the morning during my pick up. Nancy's first words to me, after ignoring me from the time she saw me walk up the drive, when she whispered to the older male employee (who did greet me at that moment) and walked inside around to her desk as I was trailing her. Her first words to me after this was "we were listening to Johnny Cash." I had reserved a 20' truck but all that was left was a 26' truck so I asked Nancy if it was helpful to make reservations if they didn't reserve your desired vehicle to which she never responded.BRANDI A.
They were very helpful and understanding of my family emergency I really appreciate you guys thank you so muchMichael S.
Le client n'a pas laissé de commentaire.RODNEY V.
Don't charge two days for a same day returnCHRISTOPHER H.
Very accommodating and flexible for our long move.Linda A. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK P.
Nancy was very helpful to whatever info I need and helping with my storage rental and very understanding she has great costumer service skill and will be returning back to this location for future rental if nessaseryanna q. | Premières impressions
Le client n'a pas laissé de commentaire.ANNA L.
Just check and make sure trailers are swept out before renting them.David M.
The woman I had deal with my rental was absolutely amazing she took care of me any way she could she made sure I had no issues and no problem with the equipment I rented absolutly outstandingCAMERON W.
Le client n'a pas laissé de commentaire.GERALD D.
Le client n'a pas laissé de commentaire.STEVEN H.
U-haul will from now on be the only company I use for moving vehicles and storage facilities! Fortement recommandé!LEE M. | Expérience générale
The process was easy and hassle free.MARIBEL P. | Expérience générale
The young woman said we would be charged AN OVERNIGHT fee if not back by 5pm. We were charged almost 300,00 $. Which I'm not paying bc I told her we were moving and would take at least 6 hrs. She said it's ok bc I would only get charged A overnight fee and I know 300 isn't the price. THEY ARE SCAMMERS. TRYING TO TAKE EVERY PENNY FROM US AT THIS HARD TIME. WITHOUT WARNING!! O REFUSE TO PAY 300 to have a uhaul for 6 hrs and only travel no more than 45 miles!!!!JERRY S.
Le client n'a pas laissé de commentaire.JEFFREY Q.
Le client n'a pas laissé de commentaire.David L.
Note, this location was good. No issues Would be nice if Uhaul had a early return discount. Like 50 per day. This keeping more units available. We only used ours two days compared to the four days given by the online system. Noticed, not needed trucks sitting at various apartment complexes.SCOTT M.
Le client n'a pas laissé de commentaire.Linda P.
I thought everything about renting the truck was great! Very attentive and helpful.RANDALL R.
Le client n'a pas laissé de commentaire.Beth P.
I ordered a 20-foot in the ended up giving me a 26 foot or I'd have to go elsewhere that's the only downfall and I believe I was charged the more money then it was worthHolly W.
Le client n'a pas laissé de commentaire.Morgen C. | Premières impressions
Nicely handled, as alwaysHOWARD M.
Everyone that works at East Town storage were helpful and super friendly. Thank you all.Todd M. | Expérience générale
Great drop off, crew was there even at 15 minutes pass closing. Crew did all the work and only took about 10 minutes to drop off.JOHN B.
Le client n'a pas laissé de commentaire.Ray D.
Great facility, Jason especially a great employee as was Chuck, the last truck I rented though was filthy outside and they had to clean the cab as a previous renter had smoked and there was a lot of ash and terrible smell. Most of the exterior damage had nothing been noted and the app frozen causing me to have to take a ton of photos, also my trip scheduled was approx 120 miles from facility to home and to drop off and I was only given 100 miles.chris h. | Expérience générale
Le client n'a pas laissé de commentaire.victor H.
Le client n'a pas laissé de commentaire.REID F.
Le client n'a pas laissé de commentaire.Jaredd R.
We always come to Knoxsville, when we need a trailer. Every time we come, the employees, even after having a long days, THEY are so helpful with our return, or our PICK-UP! YOU ALSO HAVE A TRUCK OR TRAILER WE NEED IN STOCK. A WONDERFUL GROUP OF CARRYING INDIVIDUALS, THEY SHOULD BE PAID WELL FOR THEIR SERVICES. THANK YOU!TORRENCE E.
Nice and quick!NANCY A.
The bad part was the rat droppings all over my furnitureCheri W. | Expérience générale
Le client n'a pas laissé de commentaire.CHRYSTINA W.
Le client n'a pas laissé de commentaire.EDWARD T.
Le client n'a pas laissé de commentaire.Barbara H.
Le client n'a pas laissé de commentaire.Marty T.
Jason is the bestElizabeth M. | Premières impressions
Le client n'a pas laissé de commentaire.LESTER B.
Le client n'a pas laissé de commentaire.Cheri W.
Le client n'a pas laissé de commentaire.AUSTINMARK B.
Le client n'a pas laissé de commentaire.Robin H.
Smooth transitionMartin H. | Premières impressions
The GMC Cargo Van performed wonderfully and made the ride a lot easier. 1500 miles in 2-1/2 days.George D.
General Manager is great to work with!Kelly L. | Premières impressions
Only one person working on the morning I returned and there were 4 or 5 people waiting for service. I ended up doing the online return, which I could have done at anytime previously, but I always prefer to do it in person. Individual working was courteous but overwhelmed. It was ludicrous to think one person could manage a busy center ( there was difficulty hooking up a trailer and that alone was going to take at least 30 minutes while other customers kept rolling in with needs.)MARK RICHARD P.
Excellent service à la clientèle.GARY S.
Hire more staffFreddie G.
The 2 employees working were awesome!! It was a guy and girl. I wish I knew their names, they were so nice and helpful, he went above and beyond.Rene M.
Always a great place to go to get service!!Jamesena D.
Le client n'a pas laissé de commentaire.AMANDA K.
Le client n'a pas laissé de commentaire.Rodney W.
Everything was excellent. Thank you.Jim H.
Le client n'a pas laissé de commentaire.Ian M.
Le client n'a pas laissé de commentaire.DANNY C.
GREAT CUSTOMER SERVICE. EVERYONE VERY KNOWLEDGEABLE AND HELPFUL.Mary E.
Le client n'a pas laissé de commentaire.Maximilian W.
Nothing. Service was great! Would highly recommend this UHaul store.David A.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.Eric G.
Kason the manager was great. He was able to assist me with. All my needs.mechelle M.
Le client n'a pas laissé de commentaire.TIFFANYLAVONNE C.
Le client n'a pas laissé de commentaire.JEROME J.
Le client n'a pas laissé de commentaire.Mattie J.
Le client n'a pas laissé de commentaire.Jordan B.
The service manager was great to work with and made the process very easy.Jeff H.
Nothing great staff!Wayne P.
The General Manager, Jason Bishop always goes above and beyond for his customers. He is the reason that we rent from UHaul so frequently. He has called me after hours to inform me that rentals have become available, updated my reservations on a moments notice, and accommodates anyway possible. He is a is true leader and and his customers' service is superior to his peers at other Uhaul locations and competing rental services.Mark D.
I thought it was a great experience overall.Jeffrey B.
They are always great to work with!TRAVIS W.
Le client n'a pas laissé de commentaire.winston D.
Le client n'a pas laissé de commentaire.ORAZIO G.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.Christopher O.
Le client n'a pas laissé de commentaire.Gary P.
Le client n'a pas laissé de commentaire.Jeffrey P.
Le client n'a pas laissé de commentaire.Kathy J.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.Lisa S.
Le client n'a pas laissé de commentaire.Naquisha W.
Le client n'a pas laissé de commentaire.PAULFRANKLIN J.
Le client n'a pas laissé de commentaire.Nyesha C.
Le client n'a pas laissé de commentaire.TANISHA B.
The employees were awesome and very helpfulTALONI S.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.sabra A.
Le client n'a pas laissé de commentaire.Lindsay W.
The guy running the place was really helpful and responsive. Always helped me out when needed. I'd suggest replacing that really dangerous elevator and re-marking the exit door upstairs that read "Emergency Only" so people would easily know it was okay to use that door during working hours.Dwayne M. | Expérience générale
The truck was terrible ! It was extremely shaky and drove terribly. It was the worst uhaul I have ever driven . Also customer service in Knoxville to change the pick up and drop off was terrible and rude !!!! This was not a good rental or good service in TN !!!!jessica H.
Le client n'a pas laissé de commentaire.Roger W.
Le client n'a pas laissé de commentaire.Brittney C.
Le client n'a pas laissé de commentaire.ALFONSO B.
Le client n'a pas laissé de commentaire.Whitley B.
Hire more help. I always come here to rent. They work hard and are very Customer Service oriented. One time I came , and one employee was running it ALL SAY BY HIMSELF! I could tell he was exhausted. He should have been paid 2 salaries for that day.Jean Ann E.
Le client n'a pas laissé de commentaire.Shannon B. | Expérience générale
Le client n'a pas laissé de commentaire.whitney w. | Premières impressions
Le client n'a pas laissé de commentaire.paul m. | Expérience générale
This is an excellent facility. The staff, especially the manager Jason are very professional, well-informed & friendly people. I highly recommend this facility for any storage and/or moving needs.Barbara S. | Expérience générale
Le client n'a pas laissé de commentaire.jewell j. | Expérience générale
Le client n'a pas laissé de commentaire.Raynette J. | Premières impressions
Staff member who helped us very informative with everythingEddie B. | Premières impressions
Le client n'a pas laissé de commentaire.Eleanor L. | Premières impressions
Le client n'a pas laissé de commentaire.Loretta C. | Premières impressions
Le client n'a pas laissé de commentaire.John K. | Premières impressions
The staff was always courteous and helpful. I have recommended this location to several people. Thanks for making this all si easy.VICKIE O. | Expérience générale
For Uhaul a East Town-Excellent!!! For Uhaul Call Center-Poor We rented a truck and then a storage-They reserves a space that was tiny and would not accommodate the size of the truck only because that was all that was available. So, we drove 25 minutes away to the storage center in Alcoa only to be told the call people do this all the time. It was a waste of time. The guy there reserved the correct until and we had to drive another 30 minutes to the one that was available. The guy at the East Towne was so welcoming and just took charge and took care of everything. He was so kind and helpful and more than that-he was understanding we were quite frustrated. He deserves a raise!!!Jackson G. | Expérience générale
I feel that it could be cooler in the storage units in the summer time. It was 85 degrees when I moved my stuff out.ERMA H. | Expérience générale
People here were beyond friendly and helpful! They went above and beyond to make sure I was taken care of! I would recommend this location to anyone!AMANDA J. | Premières impressions
This Uhaul storage facility is an up-to-date, clean and well maintained location. The management and staff at this location are truly Why it is so deserving of a 5-star rating though and why I would recommend it above all other facilities within the area! Thank you for all that you do and for providing the Best storage solutions experience in all of the greater Knoxville / Knox County area. Uhaul is very fortunate to have the management and staff at this location for their employees.Sarah S. | Expérience générale
Le client n'a pas laissé de commentaire.RUTH R. | Expérience générale
Le client n'a pas laissé de commentaire.William S. | Premières impressions
Le client n'a pas laissé de commentaire.Tina M. | Expérience générale
Le client n'a pas laissé de commentaire.Angela H. | Premières impressions
Staff went above and beyond to help us.Kari W. | Premières impressions
Jason and Marshall helped me out a ton. Great experience and would gladly recommend to anyone.ROB M. | Expérience générale
Facility could use an update.Tina M. | Premières impressions
Great people.David A. | Premières impressions
this was my third time using this location. never any problemsDiana W. | Expérience générale
Friendly staff that gives great service!Paul J. | Expérience générale
Outstanding customer service!Paul J. | Premières impressions
Great customer service and very friendly staff!Paul J. | Expérience générale
Your staff at the Rutledge Pike location are the most friendly and courteous people. This waste the best U-haul experience I have had ever.TRACIE R. | Premières impressions
UK guruMonica C. | Premières impressions
Thanks Jason!!!!!Ratisha C. | Expérience générale
Great customer service!Paul J. | Premières impressions
Great jobIVA B. | Expérience générale
Staff was extremely helpful and friendly.Shawn S. | Premières impressions
Transaction took entirely too long to retrieve my uhaul pod. Uhaul employee complained about "the system" and had to make several calls to find a back door method to release my pod.Joseph W. | Expérience générale
Very helpful and great customer service on a bad dayDAVID C. | Premières impressions
Very professional. Customer service oriented.Lester S. | Expérience générale
Jason was very knowledgeable and helpful and friendly! Great experience! Thank yousonia d. | Expérience générale
Very satisfiedDaniel J. | Expérience générale
Very nice staff very helpful even gave me a free used lock called pay it forward. Was a bit pricey but I felt my belongings were safe and secure.Rachel N. | Expérience générale
Staff did not solve questions regarding premature locking of the unit, additional fees; and collection of rent during final transaction. Online payments were not readily available. Final day was good.TOMMIE G. | Expérience générale
Great customer service and very friendly staff. Facilities ate clean and well maintained.Jeffrey S. | Réservation
They could see I wasn't feeling well and even offered to helpmark r. | Expérience générale
The ppl and services were well above the norm. Help was offered but declined. I was really tired and they saw that and offered to help. The price is right. TYVM I'll never move agagainmark r. | Réservation
Charles Nelson did a great job.Lester S. | Réservation
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