Le client n'a pas laissé de commentaire.DOUGLAS F. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Eastern Sylvania
Location en tout temps
U-Haul Truck Share 24/7© Location
Pour nous contacter
Toledo, OH 43623
(@ Laskey Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
Toujours ouvert sur votre téléphone intelligent
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything went very smoothly, thanks.Kenneth B. | Expérience générale
Le client n'a pas laissé de commentaire.Linda B. | Expérience générale
Le client n'a pas laissé de commentaire.ERIN O.
Le client n'a pas laissé de commentaire.christopher r. | Premières impressions
I wish you guys would have explain the 24 hours a little better very disappointed 😞☹️Frank M. | Online Move In
Le client n'a pas laissé de commentaire.Jennifer M. | Premières impressions
Matt the Service Agent that helped me, provided the best customer service I have ever experienced! He went well beyond the scope of his position to ensure that I was able to get the rental equipment I needed, to make my schedule. Thanks again Matt, you are the best!Jeffery R.
The system worked. Thanks.Kenneth B. | Premières impressions
Le client n'a pas laissé de commentaire.Mallory L.
Le client n'a pas laissé de commentaire.Michelle F.
Have someone on site . You make us jump through hoops , then the key isn't even in the box, then you want us to return the key into the drop box â€¦. And it does NOT fit â€¦. You people need to figure your shit out !!Cynthia D.
Le client n'a pas laissé de commentaire.Monica G. | Expérience générale
Le client n'a pas laissé de commentaire.Suzie D. | Expérience générale
The app experience was a little clunky. Location and services were great.Marc S.
Le client n'a pas laissé de commentaire.JOSEPH C. | Premières impressions
the return key box did not fit the keysTricia S.
Le client n'a pas laissé de commentaire.Samuel K.
The lock box number should be more prevalent, and when a phone number is posted to help, that person should be available to answer the phonePhilip M.
Le client n'a pas laissé de commentaire.Chelsey F. | Premières impressions
Le client n'a pas laissé de commentaire.Ashantis R. | Expérience générale
So far a great experience .convenient for the needSarabeth E. | Online Move In
I had an issue freeing up the location of my smart phone to communicate with UHaul. I followed your instructions and found them inadequate. I called local names given on building and did not hear back for an hour and half. Called 800 number and waited on hold for 25 minutes. Was quickly given solution to my smart phone issue through 800 operator. That tells me your website solution to my location issue could be improved. I recognize that my smart phone being smarter than I am is a big part of the issue, but the poor response time was very frustrating. I do appreciate the manager extending the time I was able to use the truck an extra hour to make up for a portion of the time I lost.David M.
Store rep and 24 hour unit weren't convenient at all. I went between the unit and the store 3 different times. My key access was denied, help in the store was limited, rep in store was very nonchalant. First encounter he hung up on me, after arriving back at the unit. He assigned me the wrong size unit which made me have to return back to the store. I would not recommend UHAUL or like to use them again after this encounter. I did speak with the manager but this was 2-3 hours after I had already been back and forth.Keyonna G. | Premières impressions
Associate always friendly and helpful when paying my Bill. Easy access to and from storage unit and good location.judy h. | Expérience générale
good all aroundThomas M. | Expérience générale
Staff were great to work with, both Matt and then Jessica. Did miss the on-site staffing, but the operation did not appear to suffer going remote. Moved all of our "stuff" to the downtown location... physically much more convenient for us.HENRY G. | Expérience générale
To the U-haul staff and manager, keep up the great courtesy that your facility has shown to me and my family in time of need. This was a very blessed experience and I will call U-haul for any future services. Thanks so very much!Loretta T. | Expérience générale
Le client n'a pas laissé de commentaire.Joanna H. | Premières impressions
Le client n'a pas laissé de commentaire.Samuel C. | Expérience générale
Way to many steps required on phone to access and return equipmentMelissa K.
Jessica is terrific. She went above and beyond to make sure everything was ok. Great personality and work ethic.Samuel C. | Premières impressions
My work with the U-Haul team was excellent. Rafael was a great asset to us and he made his entire team available for our operations. Had some trouble with the access code. However, Rafael worked with us to get this issue resolved. Thank you for a great team experience!Leatrice B. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon H.
Le client n'a pas laissé de commentaire.Dwight W. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA S. | Expérience générale
Le client n'a pas laissé de commentaire.Dwight W. | Premières impressions
Le client n'a pas laissé de commentaire.Omar H.
Le client n'a pas laissé de commentaire.Shawn D.
The pick up area I was not able to get any internet service and everything was supposed to be done on line. The odometer was unreadable because the check oil signal was on. The phone contact was very helpful but I would of preferred not to have needed it, the van was smaller than I thought it would be and I could of used a truck cheaper. I would of switched to a truck if there was an option when I picked up the vanLinda P.
Le client n'a pas laissé de commentaire.Lindsay C. | Online Move In
Le client n'a pas laissé de commentaire.Megan A. | Online Move In
I would have given five stars, except I had to get two different units, and even though I asked for twenty four hour access, it was not added to my card, so that when I tried to access my unit after office hours, to actually put things in it, I was not able to get in.Elizabeth D. | Premières impressions
There was no information that this location is not staffed, on website or at location. Phone number for storage unit was no good. Luckily found a phone number on a small link in the web site.Denver C. | Premières impressions
PropreThomas M. | Premières impressions
Pick up and drop off were very difficult. My cell signal was poor (I have Sprint) so I had to wander around the parking lot until I could get it to work. The first van I got into had a low tire so I had to call customer service. Between pick up and drop off I spent almost an hour.Heather M.
Everyone was helpful. I just wish I had chosen a larger unit. I didn't realize how small the size I chose would be. Checking in at one site for another site and not knowing wasn't ideal. Still ok thouapril s. | Premières impressions
It said it was open 24 hours a day, but no one was there the day of my drop off. And, I called for two days after my drop off, to inform them of my drop off, but no one ever answered the phone. This location is not really open 24 hours per day, in my opinion.Stanley Y.
Paid for a appliance dolly. Customer service rep was very nice and helpful during the reservation process but dolly was not in van at pick upTRAVIS G.
The gentleman who helped me was very knowledgeable, helpful, and professional. I haven't moved items to the facility as yet but based on my experience at your sales counter, I have total confidence.Dean V. | Premières impressions
Le client n'a pas laissé de commentaire.Nityasri G.
Le client n'a pas laissé de commentaire.Brent M.
Love convience of the online check in but took longer than expectedJennifer D.
Improve the app so that customers can chat with customer service repsPatricia J.
When I had called to reserve a truck you should have told me that the location was a self serve. I found it to be a hassle.cathy J.
This wasn't the location that I had requested to pick up from. It was out of my way. The staff was friendly and helped me.Jeff L.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Firas A.
Le client n'a pas laissé de commentaire.John J.
It would be nice if there were straps available for rental along with or instead of the other things, and if there are it was not advertisedJeff T.
Good experience. Employees are very polite and professional. Entire process went smooth and easy.Ryan L.
Le client n'a pas laissé de commentaire.Daniel R.
It would have not come cost me an additional 4,50 $ in extra mileage had they had the vehicle at the location I requested on the south side of the city. This I found to be a sneaky way to get more money out of me. I will not be using a I haul by booking it online again in the future.Pamela W.
Le client n'a pas laissé de commentaire.Dorothy H.
I was told I would receive veterans discount. When I picked up truck. Clerk couldn't find how do apply . I think uhaul co. Should honor the vetran discount.Ken K.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.James V.
Not much. People were very friendly and explained everything I needed to know before I left.Martin W.
Le client n'a pas laissé de commentaire.Tyrone T.
Le client n'a pas laissé de commentaire.Carl R.
Le client n'a pas laissé de commentaire.Robert M.
Need bigger parking lot!BERNIE P.
Le client n'a pas laissé de commentaire.Alexander S.
Le client n'a pas laissé de commentaire.Veronica V.
Le client n'a pas laissé de commentaire.Nathan M.
Matthew did a great job of getting me checked in and on my way. I appreciate great customer service. Thank u!chad B.
Le client n'a pas laissé de commentaire.Ajay S.
Le client n'a pas laissé de commentaire.Alyssa F.
Everyone is so helpful and friendly! They always make my experience pleasant and easy. That's why I keep coming back.rebecca S.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.john H.
Extremely professional and courteousRobert R.
Matt was so helpful and made sure we got our veterans discount too :)Elizabeth J.
Fast in & out. Van was clean & in excellent condition. Will use again & tell a friend!Ryan P.
Le client n'a pas laissé de commentaire.Matt T.
This is my fourth rental from this location over the past year and each one has been excellent.Martin R.
Staff was helpful and check in and check out. With online check in I was in and on the road in less then 10 minutesDaniel Z.
Le client n'a pas laissé de commentaire.Jeff G.
Le client n'a pas laissé de commentaire.Tyler P.
Friendly professional and very helpfulTom V.
Le client n'a pas laissé de commentaire.Ken C.
The staff was very friendly and helpful.Kelly B.
Only problem we had was checking in, where the credit card scanner wasn't working. The lady behind the counter apologized and extended our 8 hour u-haul time for the day. Great crew.Stephen C.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.NICOLE J.
Everything was just rightRobert M.
General Manager - Matt Manolukas did a great job of handing everything and getting our truck. He was very informativeCharles M.
Adam from the eastern Sylvania, OH location was great! He was very friendly and helpful and made our first time using uhaul a breeze! Thank you Adam!mercedes J.
Le client n'a pas laissé de commentaire.Simone M.
Le client n'a pas laissé de commentaire.Dawn D.
Le client n'a pas laissé de commentaire.JALAL A.
Le client n'a pas laissé de commentaire.DAWN D.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.LARRY R.
Le client n'a pas laissé de commentaire.Crystal D.
I recommend that when a Uhaul truck has a cracked windshield that you do not loan it to a customer. On 12/27/2017, I rented a 15 foot vehicle. When I went in the cab, I saw a 6" crack in the windshield. There were four stickers on the crack indicating that four other people saw this crack. The outside temperature was 1 degree. As I drove the vehicle, in the first mile the crack grew to over 2 foot long. I promptly returned the vehicle. The vehicle should not have been loaned out to a customer in this condition but should have been repaired.Thomas S.
Both employees I worked with were friendly, knowledgeable, and helpful. They both seemed to enjoy their job.Doug D.
adam was helpful and professional. great customer service.Daniel K.
Le client n'a pas laissé de commentaire.Michael O.
You have nice employees and I like to deal with you and I think am next customer. MerciEMAD I.
Everything worked extremely well. The only suggestion I would like to bring to your attention is the seal on the door was allowing road dirt into the trailer which did soil some of our items.Wiliam D.
This was the second time within a month that I rented from this location. They do an excellent job. Will definitely use them and recommend them again. Glad to support people who give really good customer service.Martin R.
We would have preferred a location closer to us... as we had requested...alan S.
Le client n'a pas laissé de commentaire.lindsay N.
They were very sarcastic About an issue and very rude! The representative at this location was not very friendly..lateish H.
Exceptional service! Rec'd a confirmation call day before. Pickup: all was ready and equipment was in excellent condition. Was moving 3 hours away all went smoothly. All around great experience.Steffan A.
When other locations "can't," this location finds a way. I don't know why we ever check with another location first. It truly is the only location we completely trust with our business and have never been disappointed here.Andrew S.
Customer service was professional and kindHeather L.
Le client n'a pas laissé de commentaire.Jerry O.
Awesome serviceDawn A.
Le client n'a pas laissé de commentaire.JACK V.
Great location and very clean.Sheri V.
Le client n'a pas laissé de commentaire.Dewayne L.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.Paul Y.
Le client n'a pas laissé de commentaire.CHAD G.
Everything was great. Both your check out and check in employees were super nice and personable! Hang on to them, it makes a big difference for wanting to return for future rentals.LESTER P.
Le client n'a pas laissé de commentaire.Mark B.
I had a very bad experience at the time I rented the U-Haul. It was me and my service dog. We were left stranded and the U-Haul people were more than considerate to me. I am 65 yrs. old and couldn't get help from anyone. I would recommend them to everyone. Everyone else treated me like dirt, but didn't hesitate to take my money.Karen N.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.pat T.
Le client n'a pas laissé de commentaire.Ron S.