Customer Reviews for U-Haul Moving & Storage of Eastland

5 040 évaluations

2880 S Hamilton Rd   Columbus, OH 43232
(@ Refugee Rd)

(614) 478-6617

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(614) 478-6617

2880 S Hamilton Rd
Columbus, OH 43232
(@ Refugee Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

S.O.

Jeffery W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

Great Customer Service!!!

Dawn W. 
Évaluation :
5

Aucun

Vaughn J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dexter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea U. 
Évaluation :
5

Just dip your employees in awesome sauce. God bless you!

Nikki C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G. 
Évaluation :
4

The wait time was long because there were multiple customers each time I arrived and only one person working. Le personnel était amical et serviable. Parking lot was hard to maneuver because of excess of trucks parked right in front of the front door.

Benjamin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurice L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABDOULKADER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice w.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fred G.  |  Premières impressions 
Évaluation :
1

We scheduled a 15 ft truck approx 2 weeks in advance. Upon arrival, no truck! After a long delay, we were sent to another location 45 minutes away. Very crowded and inconvenient location. Again, NO TRUCK!!!! We were finally given a cargo van. Very difficult for our move, had to make several trips and we were already 4 hours behind schedule. THEN we were charged DOUBLE THE RATE THAT I HAD RESERVED. Worst experience EVER with UHAUL!

Brenda S. 
Évaluation :
3

This place is so busy they need help

Tracy R. 
Évaluation :
5

Make sure they upload damage trucks and vans instead of uploading pictures of a vehicle that's isn't damaged the next customer may not notice it and be charged for something they didn't do to the vehicle

Christine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Husam M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deshawna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Joseph checked me in & he was very accommodating. Thanks for great service!

Angela J. 
Évaluation :
5

They always at this location do things the RIGHT WAY... THANK YOU MUCH..

Dwight S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

I didn't want to say that my truck was dirty or anything, but it was in absolute dire need of an alignment. The wheel was cocked a good bit to the left when going straight.

JohnPaul K. 
Évaluation :
4

The van was clean. A lot of digs and maintenance on the truck can be better.

Alphonso M. 
Évaluation :
4

Very friendly and efficient place. The only issue was some road construction outside which isn't their fault. The truck was clean and in great shape.

Timothy G. 
Évaluation :
5

My disappointment is not with the location at all. It is with U-Haul corporate. I've used U-Haul for over 30 years now and usually have a good experience. This time, not so much. Attention to detail counts. U-Haul changed my pick-up location to a location farther out. Then, charged me mileage from the new location. How is that fair? This should not happen. U-Haul didn't observe my reservation and chosen pick-up location. Since U-Haul changed the location (for whatever reason), that should not cost me by paying extra mileage fees. U-Haul should have only charged me mileage based on my chosen pick-up location and reservation. I called Traffic to discuss this and basically was ignored. Customers leave businesses due to "indifference" and "indifference" is exactly what U-Haul communicated to me during this rental. Next time, I'll shop around and see what other companies have to offer. It's not a huge amount of money, but it wasn't the money that bothered me... it was the principle of the matter. Again, it's attention to detail and creating the "WOW" factor that keeps customers. That's why I'm a very loyal customer with Amazon. When I have a problem there, they take care of it and go beyond to make sure I'm satisfied. And that keeps me coming back to them. U-Haul... not so much anymore.

Lamar L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles E. 
Évaluation :
5

Maybe have more staff available for such a busy time of day.

CHARLA R. 
Évaluation :
5

Service an customer service is always extremely friendly and helpful and attentive service

Christine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Misell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

zifen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie G. 
Évaluation :
1

My Storage Unit Was Broken Into They Say At 9:30am But They Called Me At 2:50 PM Then I Had Problems Dealing With A Black Female Employee And The Mgr Nephew I Didn't Feel Comfortable Having My Items There I Was There Every Day Checking On My Unit 512 So When I Was Able To Move Out I Did

Maxine H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cyterria H. 
Évaluation :
3

Equipment was in poor running condition and shook at 55 mph. I rented a one way rental and the truck should be listed as local only. The location is among construction and hard to get to.

Reagan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwane H. 
Évaluation :
5

I think the whole experience went very smoothly. The ladies that dropped off the U-box and picked it up were very friendly so I had no concerns. I would recommend this to anyone that is needing some temporary storage. We were very happy with the whole process. Thank you for making this a wonderful and non stressful experience.

Micheline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Nothing easy-to-use from counter to return, friendly

Gregory W. 
Évaluation :
2

I rented a dolly and got there and none were available . I had to drive the U-Haul to another location to rent one from there for $60 . I was charged $15 to drop it off with the truck instead of taking it back to the location I got it from. I use U-Haul because they're the most convenient when it comes to last minute moving however I feel like I got played this time.

ROMIEKA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Very good service

Thierno A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara G. 
Évaluation :
5

The app and contactless pickup is slow and cumbersome. We ended up going inside for assistance. The associate was amazing!

Kurtis H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin C. 
Évaluation :
5

Friendly customer service

Anthony T. 
Évaluation :
5

The manager, Phil, and his team were great. After hooking up the U-Haul trailer and loading it, my car -our tow vehicle- broke down. We returned the next day to rent a truck to pull the trailer. Both days the staff were friendly, knowledgeable and worked to get us best price available for our needs.

Chris P. 
Évaluation :
5

Crew that helped unload were outstanding & very polite

Ian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henrietta N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL G. 
Évaluation :
2

The manager seem to be the only person with knowledge and customer service. The van was park so close to another car I couldnt get to it. When I ask an associated if he could pull the the car up,he played on phone first couple minute and moved with speed of a snail. No costomer service.

Michelle W. 
Évaluation :
2

Uhall offered the new help moving service so I did except to hire 2 men fir 2 hours I do have a lot of stuff to move so 2 of my friends offered to help everyone was moving good About 45 minute later the main man from (eazy move ) this is the name of the company uhaul are contracted with start fighting with my friend because the the tanning bed is to havy and big to fit through normal doors long story short the help left and I stuck with the truck for extra day and double the mileage I called uhaul to complain the lady said it's my problem to complain to the company you guys contacted not her problem and hung up on me bad costumer service and very bad moving company o will not recommend to know one

YOUSEF Z. 
Évaluation :
5

Used this location several times thru the years. It was always OK. This time, it was great. Great staff. Organized, helpful. Equipment in great condition and ready to go. Best truck ever

Louis E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

The vehicle was a little sluggish. I had to get a jump twice while using a vehicle.

MAURICE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda S. 
Évaluation :
3

The truck that they gave me have driving problems trucks transmission felt like it was slipped wouldn't go past 40mph

Armando G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy R. 
Évaluation :
2

Record all calls so things can be corrected

Bri W. 
Évaluation :
1

My original reservation location was closed and I was re-routed to another, further location and delayed over an hour getting a truck. The workers at the new locations complained, loudly, of numerous customers being sent from other locations to them due to errors. My entire move was delayed and I had to pay the hired movers more out of pocket expenses due their time spent waiting for the truck and time to finish the move. I am SUPPOSED to be allotted a small credit which will NOT covered all the additional expenses this had caused.

Linda G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dronte L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ameerah L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
5

S.O.

James K. 
Évaluation :
3

The exhaust system on the truck needed a new muffler or something else fixed on it. The noise was excessive. The people working there were once again knowledgeable, helpful and friendly.

Terry B. 
Évaluation :
5

Return difference of balance back to renter

Shahqim E. 
Évaluation :
5

The workers were amazing. They know the process and it didn't take more than 15 min in and out. Great experience!

Sierra E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
3

As I was waiting in line for my reservation I noticed that there were roaches crawling on the boxes to purchase as well as the floor. Other customers noticed it as well. I would suggest an exterminator so that customers don't bring them with them when they are using your products

Diane F. 
Évaluation :
4

The cargo van was parked a little close to the truck next to it so I had to go in the other side. There was also a lot of construction out front but thats not their fault. Overall a good visit.

Layla B. 
Évaluation :
4

Excellent experience..... I recomend

Temotio G. 
Évaluation :
4

I paid for 50 miles but only went 47miles. Didn't get the refund for the 3 miles.

VITA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeri M. 
Évaluation :
5

Everything went well and all employees were very patient in accommodating my extending the rental.

Ramadan K. 
Évaluation :
3

My truck engine and trailer light stayed on. The truck was rusty with multiple dents and scratches

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raju A. 
Évaluation :
4

More then 60 % of the tie downs on my trailer we're broken and made it very difficult to told my stuff into place Location was great and great staff but this particular trailer needs to be looked at

Rishi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
5

Ohio customer service was good excellent! Florida customer service not so much. Very slow moving. Went into the Uhaul facility in FL to schedule a time to get something out of our box came back at requested time and our box was not ready. Waited 2hrs for to get into our box. Then we wanted to schedule a delivery the girl at the front desk took our name and number and said the manager will call us back never got a call back so the delivery date we wanted we could not get it because it was booked when we went in to talk to somebody to schedule a delivery. Overall it was a easy way to get our belongings from OH to Fl. Would I use them again? Oui!

Sara F. 
Évaluation :
5

The young lady was so pleasant just need the rental for a few hours and she just made my experience easy

debra H. 
Évaluation :
1

Try hiring people that respect the customers not one that are racist the woman gave myself and my husband a hard time she said she was the manager and I told her after her asking for my daughter's could I repeat the number twice for her I would never use you services again not recommend your service ever again

margie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SISI M. 
Évaluation :
1

Customer service and customer empathy. I think the return through the app was easy and the checkout wasn't too bad.

JOSEPH D. 
Évaluation :
1

Order a medium room and got a small. Could not get all my things in there. Very disappointed. Next time I will find something else.

Johnnie E.  |  Online Move In 
Évaluation :
4

Very friendly and helpful

kisha t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANDRA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen T.  |  Premières impressions 
Évaluation :
3

The manager is honestly someone I don't really care for but at the end the other staff are really cool and helpful.

Rashad J.  |  Expérience générale 
Évaluation :
5

Good job

TERESA F.  |  Expérience générale 
Évaluation :
5

3cyrs

Roshawnda P.  |  Expérience générale 
Évaluation :
4

It was difficult to reach an associate on the phone. Once they answered they were very pleasant.

Rachel C.  |  Expérience générale 
Évaluation :
5

Great place to get what you need for moving, have all items needed for a good moving experience They take various forms of payment. Awesome place friendly staff

DEBRA C.  |  Expérience générale 
Évaluation :
3

No comments

Audoa M.  |  Expérience générale 
Évaluation :
4

I called in a payment and did not visit the facility this time. My answers to questions 3 and 5 are based on past experience, since I am required to answer all questions.

JULIE L F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrencene J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOROTHY B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carolyn T.  |  Expérience générale 
Évaluation :
5

Thank you so much for having and helping with the storage have a great day

TREVONTAE B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIANA W.  |  Expérience générale 
Évaluation :
1

I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21

Timothy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita T.  |  Premières impressions 
Évaluation :
5

Very nice and clean

Sarah R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus C.  |  Expérience générale 
Évaluation :
2

Things would have been fine but there was a leak in my unit and a few of my things got ruined.

John J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenda B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kahtiah G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marceo M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo R.  |  Expérience générale 
Évaluation :
1

My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here again

MARKCIELA R.  |  Expérience générale 
Évaluation :
4

My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.

Tashia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALEN B.  |  Expérience générale 
Évaluation :
5

Thank you for letting me us your store place to keep my stuff there

Carol W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen A.  |  Online Move In 
Évaluation :
5

GREAT SERVICE AND FRIENDLY PERSONNEL

SIDI S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry s.  |  Premières impressions 
Évaluation :
3

Please refund our credit card for the 9/25 charge. Unit was empty on 9/24 and I stood in line to close my account. Was told by your staff if the lock was gone and unit empty our acct was closed. I asked several times if there wasn't something else I needed to do. He said no.

Greg S.  |  Expérience générale 
Évaluation :
1

The unit had bugs.

Bernard t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy w.  |  Premières impressions 
Évaluation :
5

I was plase

willie m.  |  Expérience générale 
Évaluation :
3

Spiders all throughout

Sherice J.  |  Expérience générale 
Évaluation :
1

Was no assistance offered even when going inside representative was no help

Haley H.  |  Online Move In 
Évaluation :
3

The one thing I didn't like is buying locks that I didn't need .

Baron C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syreeta F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA C.  |  Expérience générale 
Évaluation :
1

I will never go back again

Diondra M.  |  Premières impressions 
Évaluation :
3

Have not used it yet. Not sure depends on how things end when I'm finished.

mildred d.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veretta P.  |  Expérience générale 
Évaluation :
5

The biggest challenge I had with this whole moving experience was the automated phone system. I find it completely unreasonable that when I direct dial a local location after 4 rings it puts me into the nationwide support cue most often connecting me with someone who can't help me in any way because my question or business relates directly to the location. Please fix the automated call system to provide an option to remain in cue for the next available representative AT THE STORE. Having spent several HOURS in cue to talk to people who were incapable of fulfilling my needs as related to my rental experience, I can say with complete objectivity that your automated call system sucks. I have rented from you many times in the past without a hitch (pardon the pun) but this time everything went wrong on so many levels that I was terribly disappointed. It was clear that your call centers were overwhelmed. I will be using your trailers to unload my storage when I get the keys to my next house, please fix the local branch calling options if you can't get enough qualified people to answer phones. The added pressure of starting a day late with a truck that I couldn't pick up because the pickup location was closed for the next several days after I was unable to pick it up on time due to payment issues and having to juggle funds. Getting less than helpful 'help' from your call centers wasted your money, my time and frustrated me completely. Had this been my first experience using U-Haul to move my property, I would certainly never again willingly risk subjecting myself to the anxiety and stress that I went through this week. Only that I have had many satisfactory or better experiences with your company will I spend my money with you again. Sincerely, Kurt Chapman

KURT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tashia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA F.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and thank you so much for your help

Michele A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason and Jeannine C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M.  |  Expérience générale 
Évaluation :
5

Very good experience. Thank you Phil and team! I've used storage units from other companies in the past and left with a bad taste in my mouth. That was not the case at U-Haul of Eastland. Thank You so for everything!

James G.  |  Expérience générale 
Évaluation :
4

I really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.

Sara H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN B.  |  Expérience générale 
Évaluation :
4

Not sure how often the inside of storage unit is sprayed due to people bringing in bugs but I did see one roach in the storage unit and I don't have bugs. Other than that everything was wonderful. Had my storage there for a year and no problems.

Mikia W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOUMAILA D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vinzella J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica S.  |  Online Move In 
Évaluation :
4

24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.

Roland F.  |  Premières impressions 
Évaluation :
3

Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!

Lawrence L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William V.  |  Expérience générale 
Évaluation :
5

I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!

BRITTNEY O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa R.  |  Expérience générale 
Évaluation :
3

The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.

Lisa R.  |  Online Move In 
Évaluation :
5

Manger and workers friendly and helpful.

Chelsey B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail L W.  |  Expérience générale 
Évaluation :
5

Great Job

RONISHA L H.  |  Premières impressions 
Évaluation :
3

I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.

Carolyn M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Haley S.  |  Expérience générale 
Évaluation :
5

Thank you and God Bless Be Safe and stay well. Merci encore!

Denise T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sacoya R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLETTA J.  |  Expérience générale 
Évaluation :
5

Great experience

Laura B.  |  Expérience générale 
Évaluation :
5

It was excellent. Enough said.

WHITNEY C.  |  Premières impressions 
Évaluation :
5

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Lorilee L.  |  Expérience générale 
Évaluation :
5

Thank you for everything

Johnathan B.  |  Premières impressions 
Évaluation :
3

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

April L.  |  Expérience générale 
Évaluation :
4

It was sufficient.

Kenneth R.  |  Expérience générale 
Évaluation :
2

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

vickie f.  |  Expérience générale 
Évaluation :
2

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

Ralph P.  |  Expérience générale 
Évaluation :
5

Great place for storage. Short term or long haul.

David S.  |  Expérience générale 
Évaluation :
5

Thank you guys so much!

Breya F.  |  Expérience générale 
Évaluation :
5

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

SHANNON B.  |  Expérience générale 
Évaluation :
5

I had no issues with them and they have the great customer service.

evelin g.  |  Expérience générale 
Évaluation :
1

Please have the district manager contact me at+16143300973

carolyn h.  |  Expérience générale 
Évaluation :
4

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Vinod K.  |  Expérience générale 
Évaluation :
1

Vv

Justin W.  |  Expérience générale 
Évaluation :
5

Good location and service

TIMOTHY D.  |  Premières impressions 
Évaluation :
3

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

Danielle M.  |  Expérience générale 
Évaluation :
3

Je

victor m.  |  Premières impressions 
Évaluation :
5

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

chris s.  |  Expérience générale 
Évaluation :
2

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Gordon H.  |  Expérience générale 
Évaluation :
5

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Perry P.  |  Expérience générale 
Évaluation :
5

The staff at this location was really friendly and provided excellent customer service!!

Gordon H.  |  Premières impressions 
Évaluation :
5

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Deanna S.  |  Expérience générale 
Évaluation :
5

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Lois H.  |  Expérience générale 
Évaluation :
1

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Yaya K.  |  Premières impressions 
Évaluation :
3

Card swipe didnt work made it a longer process.

Katrina G.  |  Expérience générale 
Évaluation :
5

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

Joshua S.  |  Expérience générale 
Évaluation :
3

The people work there was very nice.

MYRA B.  |  Expérience générale 
Évaluation :
4

Perfect experience

Oleg M.  |  Expérience générale 
Évaluation :
4

Easy and clean