Évaluations des clients U-Haul Moving & Storage of Eastpoint

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Eastpoint

Cote générale :

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Ann S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ann S.
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Le client n'a pas laissé de commentaire.

David B. | Premières impressions |
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The security system took a little getting used to, but it makes sense. Staff were friendly and helpful.

JERRYSCOTT J. | Expérience générale |
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Staff was very good overall. Katrina did a great job. I had multiple units over several months and didn't have any issues or concerns. Rented a 26 foot truck which worked well and was clean. Have not always been able to say this about Uhaul, but great job. I will use you again when the need arises.

Bradley C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeffrey B. | Expérience générale |
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Great service and facility.

KIM C.
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Le client n'a pas laissé de commentaire.

Latecia G.
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The heat was not working properly in the vehicle it was blowing out cold air

James T.
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Le client n'a pas laissé de commentaire.

Candyce L.
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Second time using uhaul no complaints everything was easy and smooth

Randy N.
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Le client n'a pas laissé de commentaire.

CHRISTINA L.
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My vehicle was quickly wiped down and given to me.

ALEXANDER S.
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Le client n'a pas laissé de commentaire.

ANTHONY W.
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Paid for 25 miles knowing I wouldn't go over 10, so reset the trip meter to 0. I pointed out that gas on paper was incorrect they said they would correct then proceeded to charge my card for gas and over forty miles of driving when I live 1.9 miles from Uhaul and 1 mile from the extra space on Merritt Blvd next to giant food. I made 2 trips to storage then back home then back to uhaul center on Northpoint Rd. How the heck they charged me over $95.00 when I was do a refund is beyond me. Never again, I'd carry my things on my back before I rent another uhaul.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

TERRY M.
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Le client n'a pas laissé de commentaire.

roland T.
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The truck wasn't clean they didn't ask me for option for the insurance or not, they just put in for the $25. As for a rental for 19.95 and end up paying $93 and some change for a rental for time a little over an hour. No I wouldn't recommend this site to anyone I've had better service from your site on Pulaski Hywy.

SCOTT A.
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Excellent service

AKINDELE O.
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Le client n'a pas laissé de commentaire.

GLADYS J.
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I git charged for gas and I filled the tank back. It cost my $24. No way that could be correct to charge me gas that much

Roscoe S.
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The best by test!!!

sherrie A.
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Le client n'a pas laissé de commentaire.

Darlene W.
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Le client n'a pas laissé de commentaire.

Laron E.
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Le client n'a pas laissé de commentaire.

OKECHUKWU I. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jerry b. | Expérience générale |
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Katrena was amazing

Eric C.
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Le client n'a pas laissé de commentaire.

Joanne G.
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Rent out decent trucks.

Michael C.
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Le client n'a pas laissé de commentaire.

ron O.
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The tire had a screw in it I had to fix it at 3:00 a.m. I could not get the trailer that I needed to move I had to settle for small piece of shit So now my move across the country will have to be done again when a ran a fuhkien truck and not from you haul

James B. | Expérience générale |
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Every one there did a great job. Thank you

WILLIAM D.
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It's a great location. The 26' truck I rented was in bad shape, the power steering quit working in a turn, head liner was hanging down in at the windshield. Truck back fired, windshield and mirrors we'not cleaned.. this is unexpectable. I'm am a owner operator, my truck is like this it gets shut down. Merry Christmas

Pamela Y.
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I shipped a U-box container from Utah to Baltimore. Utah experience was great. Baltimore experience was terrible with the Dundalk Maryland store location. Poor customer with the store manager Katrina. My box delivery experience was a nightmare. I can't even explain it all here.

JANET T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Gary M.
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Le client n'a pas laissé de commentaire.

Bernadita S.
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Was extremely pleased with all services provided. Staff on the telephone and the driver were all very courteous and responsive. They always followed up to any questions or concerns I had. The process was very smooth and as specified. Will definitely use this company again in the future. Thanks.

Ray S.
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Le client n'a pas laissé de commentaire.

Derek D. | Expérience générale |
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The staff is excellent. Their very friendly and willing to assist at a moments notice. Awesome experience!!

Ronya K.
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Le client n'a pas laissé de commentaire.

ELVIS C.
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Ladies were pleasant renting the truck.

TOMMY H.
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Young gentlemen that was helping me was nice needs more training, Female person did not have mask on till I told the gentlemen about delaware not having mask on she then put hers on.

Danielle G. | Expérience générale |
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Would never recommend this location to anyone, I place my belongings in storage in March to go back to take it out and so many things are missing. Some very sentimental and can't be replaced, Worse experience with a storage facility

AMANDA N.
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The dolly I paid for wasn't in there. And the price the gentleman told me at the counter wasn't the price I was charged.

Steven V.
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Le client n'a pas laissé de commentaire.

Erika F.
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Le client n'a pas laissé de commentaire.

Bernard F.
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Le client n'a pas laissé de commentaire.

JAMES R.
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Having the trailer hitch installed was a nightmare. My time and date to leave had to be delayed by a day because of the delays of the install by the U Hail facility. Then when I did pick up my vehicle and trailer the trailer had only one inch of clearance from the road. I had to fix that issue on my own which required almost two hours of my time. After paying over $400 I should not have had to fix anything. It would have been impossible to transport as it was installed by U Haul and they had no acceptable solution The staff in Dundalk was very apologetic and did their best but I urge you to give them more technical training. Again their customer service effort was good. They just didn't have the expertise. I am going to complete my move next month and will return to the Dundalk location based solely on the customer service effort in spite of the issues.

Luana L.
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Le client n'a pas laissé de commentaire.

Phillip C.
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Le client n'a pas laissé de commentaire.

HILARY S.
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Le client n'a pas laissé de commentaire.

Rasheedah M.
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Right now I would say, uhaul is meeting the mark for families. I will definitely use uhaul again.

LARRY H.
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didn't get to use the trailer didn't have a ramp on the back

Dwight P.
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My interaction with the person behind the desk could have been a little better. She seemed a little abrupt when she spoke to me because I was not told what time I had to pick-up the vehicle.

Joe R.
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Nothing to improve on really. The staff was cordial and professional, and the rental experience was quite easy.

Mary P.
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I had 2 ladies help us both times. They are the most kind and common sense people you can find these days. On top of that I was not forced to wear a mask which makes it a plus experience. I hate going to places and be told I have to wear a mask to receive service. We have lost our minds, mask wearing should be optional. Excellent experience.

Samuel B.
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I do wish the uhaul delivery was a bit more clear to me, but otherwise very good.

James P.
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Le client n'a pas laissé de commentaire.

pablo S.
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Very professional from the person who received the truck thank you very much I will recommend this location to do business

FELICIA M.
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Great customer service

LARRY H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

loretta M.
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Your doing a awesome job keep up the good work

ANIESHA G.
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The entire process from start to finish was infuriating. The fact that you have to book the actual delivery of the boxes separately was unclear when I made the reservation, and made the whole process difficult. MovingHelp was a nightmare. The first company that I had booked from the recommended list of movers ended up not being a real company. I had to cancel and re-book another mover. The new movers needed me to get in contact with the Dundalk UHAUL, but every time I called the phone would ring endlessly, and I'd eventually be transferred to the regional call center. Of the probably 6 or so times I called throughout the entire process, Dundalk never answered once. When I scheduled Moving Help to come back to pick up the boxes from UHAUL and return them to the property, MovingHelp again suggested a company that no longer does UBox pick ups, so I had to cancel and reschedule with another company once again. I called UHAUL so they could schedule me a mover that would actually show up, which they did arrange for me, but when the day came to deliver, the poor driver, who came from over an hour away, got to the UHAUL office and was told that the UBox storage facility wasn't open on Sundays, and so the driver was turned away to come back the next day. It's pretty sad when your own company schedules a service, and doesn't know its own hours. I could honestly go on about other issues, but this review is already way too long. Please re-evaluate this UBox rental process. The entire thing was confusing, frustrating, and honestly made me never want to use UHAUL again.

Bonny C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JOHN L.
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Le client n'a pas laissé de commentaire.

Genie B.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

ANGELA M.
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Le client n'a pas laissé de commentaire.

Barrie S.
Évaluation :

My pick up location was changed and I wasn't informed until 7:00 pm the night before. When I brought back the vehicle, the woman who came to check me out was not wearing a mask. I said something to her. Instead of putting on a mask, she went back into the office and sat at the counter still without a mask and waited for me to leave. She's endangering her coworkers and everyone who comes in the store.

CHARLES F.
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Le client n'a pas laissé de commentaire.

Anna S.
Évaluation :

Working with UHaul services has been the worst experience. Delivery and pickup of the empty boxes was terrible. They did not arrive on time and no one from Uhaul ever reached out to me to keep me updated on whether or not boxes would arrive or be picked up, I had to reach out to them. My insurance was never properly applied to my boxes, and believe should be refunded. Contact your service center was hit or miss, with some individuals being nice and helpful where others simply could not be bothered. I called in to inquire about the timeliness of my delivery, and the woman simply reported "yes they'll be there" without asking for any details about my account (name, phone #, reservation #). I was also charged extra on the day of my move by the movers I secured and forced to pay cash. I'm not sure if it was legitimate or not, but Uhaul was not helpful in handling that situation either. I will NEVER user Uhaul services again.

JOHN P.
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Le client n'a pas laissé de commentaire.

SHERREL P.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Clerk at counter told me only the cost and nothing regarding procedure on if I had to return it past store hours

DWAIN D.
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Le client n'a pas laissé de commentaire.

Melissa S.
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Le client n'a pas laissé de commentaire.

Michael L.
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They were amazing where I picked this up. Incredibly helpful and friendly. I really can't say enough about how both reps were so professional and helpful, I felt like I was their top priority. Thank you!

Jordan C.
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Clear signs of where drop off should be closer to the entrance.

Bonny C.
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Le client n'a pas laissé de commentaire.

ERNEST F.
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Le client n'a pas laissé de commentaire.

DAMON M.
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Le client n'a pas laissé de commentaire.

SABAHA A.
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Le client n'a pas laissé de commentaire.

Maraia U.
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Le client n'a pas laissé de commentaire.

Nicole S.
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Le client n'a pas laissé de commentaire.

Cindy S.
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I gave them deposit if 100.00 dollars. they said someone came in on july 20 and got the 100.00 dollars. but couldn't tell me who. I didn't get 100.00 dollars. so am out 100.00

Derek D.
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Le client n'a pas laissé de commentaire.

Dwight P.
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great service

Abdelkarim Y.
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Le client n'a pas laissé de commentaire.

Mary A. | Expérience générale |
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Young girl with long dark hair locked up 30 mins early so she could eat her meal then was rude about helping me, she was busy eating I was inconvenient for her. Poor customer service.

kelly K.
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Le client n'a pas laissé de commentaire.

ROBERT O. | Premières impressions |
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Le client n'a pas laissé de commentaire.

justin W.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

JANNETTE V.
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Clean better the trucks.

Stephanie D.
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Le client n'a pas laissé de commentaire.

Michelle R.
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Le client n'a pas laissé de commentaire.

James S.
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You don't have to change anything.

mark S.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

FRANCOIS N.
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Le client n'a pas laissé de commentaire.

Joyce G. | Expérience générale |
Évaluation :

Invoicing process needs help

michael S.
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Le client n'a pas laissé de commentaire.

Shannon W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lauren W.
Évaluation :

The movers I hired in TN had a lot of difficulty with the storage unit in Memphis. Although the boxes arrived on 8/24, which gave UHaul plenty of time to prepare for the 9/1 pick-up, the movers were initially given the wrong boxes. The movers also requested 2 trailers, 3 days in advance and were only given 1 trailer, which meant they had to make 2 trips to the storage unit. The movers were U-Haul contractors and yet, the storage unit in Memphis were I'll-prepared for their arrival.

AMY P.
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Le client n'a pas laissé de commentaire.

Brearna P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Heather N.
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Things went very smoothly and overall great experience!

Jason F.
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Used the mobile pick up option to pick up the truck. Had to wait over 20 minutes for approval.

JAMES B.
Évaluation :

The young Lady at the desk was very helpful and very nice. Thank you

Malika N. | Expérience générale |
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All the staff was very friendly

angel O.
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This location is great, nice people

Abdelkarim Y.
Évaluation :

Keeps going and good lack God bless you

Ernest K.
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Le client n'a pas laissé de commentaire.

Lawrence D.
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great job overall

Spike J.
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Le client n'a pas laissé de commentaire.

MANUEL M.
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gets roachs out from the box

Michael M.
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Le client n'a pas laissé de commentaire.

Gail A.
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Le client n'a pas laissé de commentaire.

David L.
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Delivery was goofed up. Charges were messed up and pickup schedule was goofed up.

michael R.
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As a service manager of a Hyundai dealership I can't say the vehicle is maintained if there's a check engine light on. Funny thing is I rented a smaller truck two weeks ago there and that one had a check engine light on as well. The trucks ran alright though for what it's worth.

Joe F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ANGELA K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

April G. | Premières impressions |
Évaluation :

April was excellent in helping me find good unit and very friendly

Angela T. | Expérience générale |
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My experience with Uhaul wow I had two sectional sofa and boxes clothes in storage when I came to take my belongings out there were big rat holes in my sofas and boxes. The young lady never put my insurance in so they said I couldn't file a claim. So I called customer service the young lady that took my application no longer works for Uhaul. So I had to throw both sofas away and as I throwing it away the baby rats was jumping out the sofa. I will never use Uhaul again there were so many mice rat droppings on the floor. I will never use them ever.

michael t. | Premières impressions |
Évaluation :

I'm 62 yrs old and I'm disabled on my right side of my body and I wasn't aware of the storage unit set up i rented a small unit and I was told that I would have to get a top unit and would have to use a ladder to put my things in the unit because that's the only one that was available but when I finished I noticed a lot of units that had the same tag that was the one I rented costumer ready I didn't go back to the office to complain but I will know better next time thank you for your time

Timothy G. | Expérience générale |
Évaluation :

The only criticism I have is that on many occasions, ( at least once a month) there seemed to be multiple vehicles parked in the 3 space garage area, often unattended and very much in the way of using the space as advertised. Typically, this would be a truck and their personal vehicles sometimes taking all 3 spaces. One evening the garage was not only full but there were children riding scooters down the hallways and through the doors On another occasion there were 3 guys working and their rented truck and fully extended ramp was parked sideways across all 3 garage spaces. They kindly moved it and allowed me in, but then rather than backing it into the garage, they returned it sideways again ! Also, FYI, there seemed to be some rodent droppings on the floor of my unit when I vacated. I am 60 years old and need the short distance and indoor security that your facility provides. Perhaps just a note posted inside the garage to kindly leave space for others, not blocking any doors, or access to the garage area may be helpful in the future. The service here is excellent, I never had a problem at all. Amanda Hall totally rocks ! When my work picks up again after this pandemic, I will be sure to call U Haul for any future needs. Thank you all. Tim Guilliams

DEBORAH S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Natatcha D. | Expérience générale |
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Place is full of rodents stay away never again

Tiondre C. | Expérience générale |
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In door units are a great idea, I had 24 hr access & felt safe every time I went in at night. No complaints at all from me great place to store & rent a vehicle if necessary.

Henry D. | Premières impressions |
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Excelent good customers service, best location.

Deborah T. | Expérience générale |
Évaluation :

well maintained never worried a minute about my possessions

linda j. | Expérience générale |
Évaluation :

I had my things stored for 7 months. All was good during a difficult personal time for me. I definitely recommend u-haul storage unit in Dundalk, MD.

Robert P. | Premières impressions |
Évaluation :

Only one complaint: The alarm that sounds frequently in the facility is way too loud. Is that really necessary? Otherwise so far so good.

Daniel C. | Expérience générale |
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Lots of evidence of rodents when we moved out of our storage unit. Droppings on most of the furniture and on the floor around the unit. Probably should add more of the traps.

gary h. | Expérience générale |
Évaluation :

the management staff is exceptional and the girls are very friendly !!

Pearl C. | Expérience générale |
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The staff was every helpful and nice they answer all my questions

Marquita S. | Premières impressions |
Évaluation :

Every employee was nice and very helpful. Even when I was undecided the employees were patient with me.

David H. | Expérience générale |
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Overall, great experience. Later weekday hours would have been nice, but not crucial.

Margo W. | Expérience générale |
Évaluation :

The facility is clean and well lit but the staff are not friendly.

Mary S. | Premières impressions |
Évaluation :

Thank you it's clean and your representative did a good job .Very patient

Jeneen B. | Premières impressions |
Évaluation :

Slow process checking out

Joseph W. | Expérience générale |
Évaluation :

I ran into problems the moment I rented a storage unit by receiving an increased rate from what was stated upon making a reservation. Store manager never called to clear up the problem!

Donald E. | Premières impressions |
Évaluation :

VERY PROFESIONAL,PERSONEL VERY POLITE. FIRST CLASS OPERATION...…...THANKYOU VERY MUCH DONALD EDWARDS

glenda m. | Premières impressions |
Évaluation :

So far so good Great rates and wonderful customer service

ELVIS C. | Expérience générale |
Évaluation :

Very pleasant and helpful.

Joyce G. | Premières impressions |
Évaluation :

The facilities are clean, in good shape. The process was easy to use. The staff were very helpful.

ELVIS C. | Premières impressions |
Évaluation :

Very polite and helpful with all my questions.

john k. | Expérience générale |
Évaluation :

We had a wonderful experience with the facility and your staff. Coming back in the future for sure.

Kellesha M. | Premières impressions |
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Great customers service!

Elaine W. | Premières impressions |
Évaluation :

OMG this place is the best ever you guys made this so easy for me thanks

Robert P. | Premières impressions |
Évaluation :

very helpful and professional

Jeffery M. | Expérience générale |
Évaluation :

I love the new location

Edward P. | Expérience générale |
Évaluation :

No one is on the same page there. Also, charged with out authorization. Edward in UBOX was the only helpful person. No one communicates and company as a whole is far below what it should be!

Deborah T. | Premières impressions |
Évaluation :

your representative was very nice and professional

Jacquetta Y. | Premières impressions |
Évaluation :

Very nice!

marcus f. | Expérience générale |
Évaluation :

Very courteous and helpful during a stressful time. Amanda and her team were beyond helpful. They were more interested in providing excellent service than making a dollar. Will return! Thank you. A+A+

Steve R. | Expérience générale |
Évaluation :

The experience was beyond perfect. The U-haul staff were more than professional and, the space that I've temporarily aquired was clean and perfect for my needs. Much thanks to everyone at U-HAUL..

Non reviews have been submitted for this location.

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