Customer Reviews for U-Haul Moving & Storage of Eastpoint

1 233 évaluations

222 N Point Blvd   Dundalk, MD 21222

(443) 503-3725

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(443) 503-3725

222 N Point Blvd
Dundalk, MD 21222

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service à la clientèle

MARIA M. 
Évaluation :
3

People leave unwanted furniture that blocks the entrance way

ROSETTA E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda C.  |  Expérience générale 
Évaluation :
5

Thank you and great service.

ZUBAIR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SPIRO S. 
Évaluation :
5

Was more quickly. Only leave the truck and the man check on his phone and that's it.

Sonia C. 
Évaluation :
5

The woman we dealt with when we returned the truck was great and I will recommend and use their services in the future!

Erin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAREDUARDO Z. 
Évaluation :
5

The beautiful girl working there was friendly, knowledgeable, and did a great job.

JOSEPH M.  |  Premières impressions 
Évaluation :
5

Anything, everything is excellent

Ramon G. 
Évaluation :
5

The beautiful girl working there was friendly, knowledgeable, and did an amazing job.

JOSEPH M. 
Évaluation :
4

Jorge was such a great help

Barbara H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDAMONAY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa H. 
Évaluation :
1

The worst uhaual place ever... the associates and managers do not communicate with each, left my standing at the counter not knowing if I was done with my transaction or not, over charged me for gas that was in correct from beginning of rental, horrible customer service. Never would rent here again.

Taniesha C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSETTA E.  |  Premières impressions 
Évaluation :
5

The service was great

GRACE A. 
Évaluation :
5

Excellent service à la clientèle

Joseph M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARKETTA K. 
Évaluation :
3

More should be done about the rat and or mouse problem . The bait in my storage unit was not enough . Rodent droppings were everywhere. I didn't have food attractions, nevertheless l had to throw many articles of mine away because of the droppings .

REGINA B.  |  Expérience générale 
Évaluation :
1

First I will never go back to this location. The manager is a lady and she is super rude and she won't pay attention that one of her employees was rude and disrespectful to you. I was talking to her explaining the situation and she just ignored me. They as fighting with my husband because the trailer lights didn't work and that was the trailer problem not ours. And than another lady that works there came to tell us to go without it because they didn't have any more time for us and it was late, va you believe that. Ad the manager difuso anything. After they gave us another trailer and it worked out. But I will never ever again go to this location, they have very poor customer service skills. And if you want more details feel free to call me 929-318-2425 Thanks

ELBA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO L. 
Évaluation :
5

Nothing at this time, your customer service was excellent.

FRANCES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY C. 
Évaluation :
5

This location provided friendly, exceptional service. Will use this location again.

JEFFREY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY L. 
Évaluation :
5

I had a small unit, but was given some extra stuff before we got there. Once I found that the unit was too small I went to the office and was helped by Melody, who was more the friendly and completely professional, even tho she had 2 other people she was waiting on, as well as answering the phone!! She's a fantastic multi-tasker, and you are very lucky to have such a dedicated individual.

VINCENT W. 
Évaluation :
5

The staff at the location on North Point Rd was friendly and very helpful. They addressed all our questions and issues and are very professional.

Bruce D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TANYA P. 
Évaluation :
1

Only take reservations it you are sure that you can provide the service.

ERIC P. 
Évaluation :
5

Keep the friendly staff!

RICHARD H. 
Évaluation :
5

Everything was perfect, In and out in no time

LARRY L. 
Évaluation :
5

Customer service was awesome!!

PATRICIA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela H.  |  Premières impressions 
Évaluation :
5

You guys rock! I had to move my mother. Arranging a truck rental On line was quick and the drop off station when I returned it couldn't have been any easier. I would definitely rent from the Eastpoint location again. Merci.

Michele B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLAS C. 
Évaluation :
3

I saw roaches in the facility a few times,

mark n.  |  Expérience générale 
Évaluation :
1

We have a corporate account. Made cargo van reservation. Van was not there when I arrived. They offered me 10' truck and charged me the higher rental price. It wasn't my fault the cargo van wasn't returned. Why penalize me?

PETER W. 
Évaluation :
5

Good luck keep going God bless you

ABDELKARIM Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANIECE T.  |  Expérience générale 
Évaluation :
3

Scheduled rental truck online early in morning. We arrived later in the afternoon and no truck. A larger truck was available but at a higher cost. Had to pay because we were moving.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlene m.  |  Expérience générale 
Évaluation :
1

You over charge me for a full tank of gas when I got the truck it was at the half way but you took money off of my bank card. I spent all day calling no I me no from that store call me and try to resolve the problem. I call many times and no one could help me every one keep telling me that someone will get back to me. No help No help No help

MYRTICE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE B. 
Évaluation :
3

First and foremost recommend to everyone to get the $5 insurance Starting Mar 2021 thru Nov 2021 I have had reason to pull four different U-Haul trailers. Two trips to TX from MD, Two trips to VA from MD. On my trip from TX to MD my trailere had a flat. The roadside assistance was outstanding. Fast I didn't lose alot of time, and the technician was polite and respectful. Maybe 2 hrs start fo finish. Kudo's Roadside. All but the last trailer was outstanding equipment wise. The last trailer carrying my U-Box was like dragging an anchor. The first three trailers rolled along with me, move freely with not alot of gas. The last cost me as much as my trip from TX.

Kathy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA S. 
Évaluation :
4

I am highly disappointed with UHaul overall. I reserved a truck October 7 and upon arriving to pick up from the original location, I quickly saw that no trucks were available. I was told to contact customer service and I did. The same truck I reserved was confirmed and guaranteed at this location on North Point, only to be told that the truck was NOT available for out of state after I was told the day before that it was. Only a 10' was available and I was charged the rate for the larger truck, plus an additional $16 because of demand. Now I have to rent again to move the rest of my belongings. The only resolution I received was extra miles with the auto confirm of the bigger truck and then when I submitted a customer objection, I was only refunded $16 and told that the rate was due to demand (I reserved my truck October 7). I am absolutely displeased with Uhaul overall and now have to come out for an additional rental to move again.

Taiz H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE L. 
Évaluation :
1

This was a horrible experience. I made a reservation to get to the store and there is no truck and no one seemed to care. The general manager just looked at me and said we don't have any trucks. I understand it was not her kids who had to move out but people don't have other choices

STACEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTOS E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
5

I only left cuz this unit was much further from my home than another one, the facility was great!

TYLER R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakisha T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tinesha H. 
Évaluation :
2

Make sure the trucks are able to be driven safely I though I was going from dundalk to Brooklyn wose experience I have ever had I could not even drive the truck back safely I had to have it tow back to the lot because of the alimment messed up

KRISTINA G. 
Évaluation :
3

I am not Thomas and I didn't rent anything from you.

THOMAS H. 
Évaluation :
5

The only thing that i didn't care for was that when the text was sent to me asking if the vehicle was in good condition and showed me that there were no damages to the vehicle there is a cracked windshield. I don't mund that it was cracked. But I do mind that it was mentioned that there were no existing damages to said vehicle. Yet there is! Other than that. You guys are awesome. Im always needing a big truck to move something or helo a friend or family member. So i will be back. And it will be this particular location. The staff is extremely friendly and very helpful and knowledgeable.

BOBBI F. 
Évaluation :
3

Very strong cigarette smell in trucks. Add some type of freshening to the cleaning routine.

Erica P. 
Évaluation :
4

I have been trying to call the location for the last two days at 5:30 or after and it says that this site is open till 7:3[ but both days I have been on HOLD FOR 30 +MINUTES. I am trying to get my deposit back that I payed in cash but cant seem to get ahold of anyone after 5 pm when I get off work so I decided not to drive down since they dont ANSWER THE PHONE I DON'T WANNA WASTE MY GAS NOR TIME WITH A 2YEAR OLD OUT THAT LATE. WISH I COULD GET A ANSWER AND NOT JUST HAVE TO DRIVE DOWN THERE7😤🤯🤬

LISA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA M.  |  Expérience générale 
Évaluation :
5

None of your computer systems work. I booked online for the truck at the Exxon gas station Merritt Blvd 21222. The computer system automated text said the truck was at N Point Blvd store. Then booking was randomly cancelled. Then, from the store, with the girls working the computers and I working the phones, I tried to find the nearest available truck with a ramp. Would have paid $1000 and driven out of state if necessary. No one, not traffic, not customer service, and not the computers behind the desk, and not by calling other stores, could locate the next truck for me. It was a comedy of errors and the largest rental truck company in the US should be ashamed at how their services operate. I got lucky when someone randomly returned a truck to N Point location early. 2 and a half hours of calls to any UHaul number I could locate, plus attendants working hard at the computer system, and it came down to luck. Amazon would put you out of business in 3 months if they wanted to run fleets of rental vehicles. You would be dead as a doornail before you knew what hit you.

ADAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor W.  |  Premières impressions 
Évaluation :
5

S.O.

ROSA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

They were so helpful, it was my first time ever using them for an out of state move and they made everything so easy. Always friendly and never made me feel like a bother!

Jaqueline B. 
Évaluation :
4

Nice service

LUIGI M. 
Évaluation :
3

My dolly was forgotten. The Tow dolly was not completely ready to be used - we had to undo some parts. The equipment was OK but the steering wheel made a lot of noise when turning, and the tow dolly was super creaky, making it was difficult to use.

Madeline S. 
Évaluation :
5

No comment I was very satisfied

HAZEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline G. 
Évaluation :
5

Expense! $160 for mileage on top of the rental and then gas was charged to completely FILL the tank instead of to half, where I received it PLUS a $30 gas surcharge. The costs with all that are exorbitant. Total cost of rental for TWO days is $400+!!!! How do you expect people who are putting out money for a new place and can't afford movers so they do it themselves, to afford these sky high prices?

Christopher S. 
Évaluation :
5

At lease wipe the trucks out COVID-19 waiting to happen

SHANNON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
1

I placed my order early morning on oct 3 to pick up truck at 6pm only to find out at 8pm that the truck I reserved at the location I was told to go wasn't available. Poor experience

Tucker G. 
Évaluation :
1

The store manager Katrina doesn't call back if you're having problems. Northpoint Blvd location NEVER answers the phone, y always get sent to the call center.This is the only storage company that I know that doesn't prorate and charge you for an extra month even if you're moving out the day after your due date. This was my first experience using them and will be my last! I will go back to using PUBLIC STORAGE! Customer service has never been an issue. I just used this location at the time because it was convenient. NEVER EVER AGAIN

LAKISHA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Muy buen servisio

JUNIORANTONIO V. 
Évaluation :
2

ive been doing retail business there buying shipping products for years, i know every part number by memory, always under staffed, went to rent a truck, reserved it week in advance wasnt there, had me standing aroundn while they waited on others offered a smaller truck! then when a 20 ft came in i reserved a 15 i took the 930 friday morning and needed it till Saturday afternoon there ringing my phone where is the truck not ever giving to shits about me and my moving concerns only about everyone else, and twice on september 27th this was wrote up as a pickup truck rental twice!! i had to call back to confirm the 15ft and still never got it! you could not screw up any more if u tried!

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

The guy right there and unloaded, and quick...

PAUL M. 
Évaluation :
5

Great big facility and the staff is 100 % keep doing a great job.

Collin W.  |  Premières impressions 
Évaluation :
1

Properly inspect the rentals before leasing them out so that the next individual doesn't get charged for something they didn't do.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy W.  |  Premières impressions 
Évaluation :
5

Excellent Service & Very Clean! Thank You, Sincerely, Ms. Catherine Grasso

Catherine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON F. 
Évaluation :
5

Excellent customer service. Very friendly and knowledgable.

ELIZABETH M. 
Évaluation :
1

I am not this person and i have not used your services. Why is someone else using my information and email to use your services?

CHARLES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
5

This store was exceptional in customer service. I will be using this location from now on.

Brittiney P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

The interior of the truck could have been cleaner. Someone definitely smoked in it and there was a film on the interior of the windows.

DANIELLE E. 
Évaluation :
5

Everyone was very professional and helpful with my move.from the beginning to end.

GREGORY H. 
Évaluation :
1

See above note

SHEILA R. 
Évaluation :
1

First, I reserved a truck 1,6 miles from my home. The day before pickup, it was announced that I would be picking up 17 miles from my home. It was not missed that this happened at a time that made it almost impossible to find a closer truck, regardless of company or expense. When I picked the truck up, the equipment that I rented was not available. I would never recommend U- haul to my worst enemy. Fuck them. Remember that a happy customer tells few people, but an unhappy one tells the world. I am that unhappy customer!

Joseph H. 
Évaluation :
5

I returned the truck after hours using the online process. It was easy to navigate and straightforward. Everything was very simple and streamline.

Lauren J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKeesha J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellisa B.  |  Premières impressions 
Évaluation :
4

Opened office on time. Very accommodating

Maria l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmayne R.  |  Premières impressions 
Évaluation :
4

Price was fair

Augustina M.  |  Premières impressions 
Évaluation :
5

Both yvonne (booking agent) & young man at location (sorry, I forgot name) couldn't have been more polite or accommodating. I have rented trucks & storage here before & have recommended to my friends. Merci!

VICKI G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renada G.  |  Online Move In 
Évaluation :
5

I believe Christina was the staff person who assisted me on 8/7/21. She was very patient and professional. She provided all the details I needed regarding the contract and the storage unit. I felt very comfortable with using this facility.

Angela F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H.  |  Premières impressions 
Évaluation :
5

Only problem I had was I couldn't figure out how to extend the hours online for the truck.

cherie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARNEY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barney B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLESTON G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TISHA M.  |  Premières impressions 
Évaluation :
5

Very fine young ladies that took good care of us. Our travels from Tampa to Baltimore was a rough one between storms and bad traffic we was ready for friendly faces. Thank you Dan Pasco

daniel p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary A.  |  Premières impressions 
Évaluation :
3

It's nice and clean BUT it's TOO hot in there. The temperature on the thermostat inside the storage facility rose from 87 to 88 degrees yesterday afternoon as I unloaded my trailer (Sunday, June 27). I brought this to the attention of the manager on duty. She was very nice and attempted to lower the temperature but it did not cool off. This is a serious concern being that many of the customers' belongings are sensitive to heat, which is why we've agreed to pay a premium for climate control units. Please look into this situation and ensure that it's fixed this week. Merci

TYRONE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alaina b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaneka C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATOSHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DETRA C.  |  Premières impressions 
Évaluation :
5

Very polite & informative @ check in desk. Officers often sit in patrol cars on lot (deterrent). Security system kicks but, very loud alarms. Climate control adds feeling that items inside will fare well. Roll carts provided free.

VICKI G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe F.  |  Premières impressions 
Évaluation :
5

April was excellent in helping me find good unit and very friendly

Bertha E.  |  Premières impressions 
Évaluation :
5

Excelent good customers service, best location.

Henry D.  |  Premières impressions 
Évaluation :
4

Only one complaint: The alarm that sounds frequently in the facility is way too loud. Is that really necessary? Otherwise so far so good.

Robert P.  |  Premières impressions 
Évaluation :
5

Thank you it's clean and your representative did a good job .Very patient

Mary S.  |  Premières impressions 
Évaluation :
5

VERY PROFESIONAL,PERSONEL VERY POLITE. FIRST CLASS OPERATION...…...THANKYOU VERY MUCH DONALD EDWARDS

Donald E.  |  Premières impressions 
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