Évaluations des clients U-Haul Moving & Storage of Eastside Erie

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Eastside Erie

Cote générale :

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Hattie J.
Évaluation :

Le client n'a pas laissé de commentaire.

MELISSA F.
Évaluation :

I would only recommend some one to you if you were the only choice. The girl in office was ok. But uhaul overall sucks now 5 truck in 4 years and I hate using uhaul. Prices jacked up, location drop offs are not convenient due to your company

Roy P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jared G.
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Le client n'a pas laissé de commentaire.

Darryl W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Richard B. | Online Move In |
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Le client n'a pas laissé de commentaire.

Michael E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joseph S.
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Battery in truck died which resulted in me having to wait for over an hour for a jump. Also forced me to return truck after closing which resulted in an additional $20 fee. Not happy about that.

Larry S.
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nothing its all good

Shirley S.
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Everyone was helpful and knowledgeable about the rental and what I needed for moving which made this move effortless. Thanks so much

michael g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Daniel M.
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Le client n'a pas laissé de commentaire.

SEAN K.
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Everything was perfect.

Erika R.
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Le client n'a pas laissé de commentaire.

Tyler B.
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Le client n'a pas laissé de commentaire.

Lawrence N.
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Kaitlyn, Lenard and staff were a big help ,Very knowledgeable and help full ,They take their job seriously .

Premier M. | Premières impressions |
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At first Kaitlin was not understanding me and I wasn’t understanding her but eventually we connected. She did over and above helping me with my move in. I’ll recommend U-Haul.

Stephen B.
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Le client n'a pas laissé de commentaire.

Charles John Iii Z.
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Le client n'a pas laissé de commentaire.

Harvey B.
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Check-in and check-out were very efficient and fast experiences. Highly recommend U-Haul on Buffalo Road in Erie, PA.

Melissa F.
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Le client n'a pas laissé de commentaire.

Dean M.
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Le client n'a pas laissé de commentaire.

JAMES W.
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Store representative was polite and courteous

Kevin W.
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19.99 truck turns in to a 89.00 dollar bill Charging mileage for local use is not right

Matthew B.
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Has made my move much easier. Very happy

lisa F.
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Le client n'a pas laissé de commentaire.

Abdulkadir H.
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Le client n'a pas laissé de commentaire.

Pamela K.
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Very professional and courteous. Well organized making them easily accessible.

Cherish T.
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Leonard was incredible. He drove by off duty and saw us hooking up and loading a car trailer and stopped by just to help us get it hooked up properly for our long trip. Super nice and helpful. The truck had cigarette ashes in it from previous driver that smelled up the cab. Otherwise great!!

Brent E.
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Staff was very friendly & helpful. Location was very clean, and equipment was well maintained. I will be using them when I have a need again.

SHELLEY M. | Online Move In |
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Le client n'a pas laissé de commentaire.

TRACI S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mark R. | Online Move In |
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Le client n'a pas laissé de commentaire.

Janie G.
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Very easy and quick

Phil V.
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Le client n'a pas laissé de commentaire.

JON H.
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Terrific service and people. Easy and simple process.

Gary A.
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Le client n'a pas laissé de commentaire.

Terrance H.
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Nice to see a woman in charge.

David G.
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Quick...no issues

David H.
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The original fuel level was overstated. I filled it to the level it was at when I picked up the truck. That was acceptable when I dropped off. The staff referred me to "dispute" the fuel level, but the online picture upload did not work. In the future, I would appreciate it if the staff would simply come look at the fuel level, then mark the sheet accurately with their highlighter. Would have saved me from the anxiety that I experienced.

Casandra F.
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Le client n'a pas laissé de commentaire.

Robert R.
Évaluation :

First, Uhaul Got our rental date mixed up. Next, Our receipt says return in 6 hours and when we arrived we were told had to have back in just a few hours. After husband put back out putting trailer on our pickup, girl remarked we didn't hook up right. I said you should have someone here to hook up. She remarked I told you I was finishing up the paperwork. Then she fixed hookup. There was never any mention prior about uhaul hooking anything up for us. We did ask for help in store before we went out to get trailer. I ask some guy who was Hanging around if he worked there. We thought he was going to help us hook up. He said he didn't work there. After hubby put back out putting trailer on he forgot to do cell phone check up. We didn't care for this anyways. We told girl she should just walk around trailer with us and note if any scratches etc. she said you don't do that. Not sure why your stupid paperwork would take so long to fill out- you had two days to do it. Whole thing took too blankety long. Def never rent from uhaul. We'll stick with Penske truck. This was also too costly. We bought a part from uhaul for our pickup and the pin on it wouldn't work or didn't fit right. We had to buy an additional part at uhaul. Think it would have been 70.00 cheaper to rent a truck.. You need to get organized. You need to have men working here that can go outside and hook up a trailer. Think you would be liable if trailer isn't hooked up properly. You aren't a self service place.

Carol T.
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Nothing, everything was great!

Eric C.
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Le client n'a pas laissé de commentaire.

Gerry T. | Expérience générale |
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Everyone I spoke to was knowledgeable and helpful.

Brian B.
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I was told I could return my equipment at any time, and told where to leave it if no one was there. I was NOT told that there would be an after hours surcharge, and that my bill would be over $20 more than expected. I am not impressed.

Sean P.
Évaluation :

I went online to U-Haul.com Wednesday to reserve a moving van and when I got there Saturday to pick it up they said they didn't have a reservation for me, even though I went through the Online website and filled out the application and gave them all my information. They did have a vehicle I could rent though so it worked out ok. That evening I called back to ask to extend the rental a few hours (I called at 345 PM) and I got a call center that couldn't help me and they transferred me to someone else who I had to start all over again with and got the rental extended. The next day I got a call from the local U-Haul where I rented the truck from and they said they didn't have anything in the computer about an extension. I ended up paying for two full 24 hours of rental even though I only had the truck 5 extra hours and ended up with a terrible confused experience.

Shannon G. | Expérience générale |
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This was the best experience I've ever had with a uhaul facility. Harborcreek uhaul is the best. I will definitely utilize you again should the need arise. Thank you for such a great experience.

heather M.
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Le client n'a pas laissé de commentaire.

James F.
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Kaitlyn was fabulous

QUINN B.
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Le client n'a pas laissé de commentaire.

Donald W. | Online Move In |
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Le client n'a pas laissé de commentaire.

Jacqueline C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Crystal H.
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Le client n'a pas laissé de commentaire.

DEBRA B.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Chistopher B.
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I have dealt with this particular Uhaul location on many occasions. Always clean trucks waiting to rent, upon my arrival. The staff is above average in customer service.

Sally K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

chanel T.
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Le client n'a pas laissé de commentaire.

Jill O.
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Not enough staff working for all the activity at the rental counter, the natural gas pump and the storage area. Waited nearly 30 minutes for service to rent my cargo van.

Albert G. | Expérience générale |
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Thank you for your presence in the area/

Leonard S.
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It is very misleading to say you can rent a truck for $30 and it cost me $74.

Ronald R.
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I had a flat tire on the auto transport that I rented. I was on HOLD for almost an hour & finally gave up. I was able to get in touch with a U-Haul Moving & Storage at Byrne Rd in Toledo OH & THEY were very helpful & found me a U-Haul in Edon Oh that was able to change my flat tire. I am VERY VERY disappointed in U-Haul's Road service. I was unable to open the U-haul/help website on my phone so I was STRANDED. I will NOT be using U-Haul ever again.I will try one of your competitors.

Ronald R.
Évaluation :

Not much great staff

Daniel S.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Darrell C.
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Le client n'a pas laissé de commentaire.

Robert H.
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Under the current Covid-19 conditions the service was truly remarkable.

Robert B.
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The staff was amazing... thankyou

lisa W.
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The online website 24 hour return should enable a person to upload photos From their photo gallery in a smartphone of the uhaul Inside and out and odometer vs only enabling you to do it at the moment you are in the vehicle and no other time. While returning the uhaul I went and took all photos of what needed to be taken and it then began to downpour. Yet once I sat in my car trying to upload everything nothing would upload unless I were at that moment taking the photo at the same time I was going through the return. IT would be an extreme challenge doing this in bad weather because I had to do it in a downpour which wasn't an easy task all by my self. My iPhone was pretty much wet throughout the entire redoing of the pictures process. Definitely need to improve this online for all future customers and in order to prevent Uhaul from having to buy the customer a new iPhone.

Michael M.
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Le client n'a pas laissé de commentaire.

Jaime M.
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Le client n'a pas laissé de commentaire.

DAVID R.
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Le client n'a pas laissé de commentaire.

kevin U.
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I did order and pay for a dolly and it was not on the truck. Besides that, everything was fine

Joseph B.
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Used this location before and very happy each time

David B.
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Le client n'a pas laissé de commentaire.

Paul W.
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Used this location multiple times in the past, always very happy. Friendly staff.

Nancy B.
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Le client n'a pas laissé de commentaire.

Nicholas N.
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spent the first 45 min. of my 8hr time block updating all the pictures for the damage of the truck. had to take well over a dozen because none of the pictures sent to me were up to date with the damage on the truck. no other issues

Rina I.
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Le client n'a pas laissé de commentaire.

Brandy W.
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Great service!

Earl F.
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Le client n'a pas laissé de commentaire.

Jacqueline M.
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Le client n'a pas laissé de commentaire.

TED B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Russell A.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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Le client n'a pas laissé de commentaire.

Duane P.
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Le client n'a pas laissé de commentaire.

TRACI S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michelle K.
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Saved a 20 foot truck at Grandview Blvd store one month prior to my move and then stopped two weeks prior to make sure all on track. They day I went to pick up my truck they informed they had called me during my house closing 40 minutes earlier to let me know they could not give me the truck I had rented due to the condition. Then insisted instead of getting a truck from another location had me the customer go to Buffalo Road to pick up a 26 foot truck. When going to Buffalo Road they had not told him this would be a multiple day move. Buffalo Road team was wonderful, team at Grandview Blvd. seemed like not interested in serving the customer and non apologetic to their desire to get a truck for me.

Earl F.
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Le client n'a pas laissé de commentaire.

erik D.
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Le client n'a pas laissé de commentaire.

Nicholas G.
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Le client n'a pas laissé de commentaire.

Zachary B.
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Le client n'a pas laissé de commentaire.

CARRIE S.
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Dropped the trailer off after hours. No issues. Easy peasy!

DONALD C.
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Le client n'a pas laissé de commentaire.

Daniel M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Daniel M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Richard B.
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The lady who was working there yesterday was very friendly and she seemed to know her job. My only issue is I felt bad for her, she was by herself with no help. Both when I picked up my trailer and when I dropped it off a few days later she was very busy both times with several customers waiting. She was very polite about it but it was obvious that she was frustrated. I don't know why she was by herself but she needed help.

Jonathan H.
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Le client n'a pas laissé de commentaire.

George W.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Jim T.
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Attendant was a young woman who was. a professional.

DAVID K.
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Le client n'a pas laissé de commentaire.

Donald C.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

GEOFFREY V.
Évaluation :

We had the receipt for our unused boxes and wanted to return them for a refund. The clerk refused to honor the receipt and refund the boxes, because she said the receipt did not precisely match the boxes we had bought, which was hardly our fault.

William M.
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Le client n'a pas laissé de commentaire.

MICHAEL K.
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Le client n'a pas laissé de commentaire.

Matthew O.
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They would not even come to us for us to tell them about the missing blankets and damage to my furniture!

Jonathan W.
Évaluation :

The lady was very nice and informative.

Joseph B.
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Le client n'a pas laissé de commentaire.

Donald S.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Le client n'a pas laissé de commentaire.

Richard C. | Expérience générale |
Évaluation :

Wasn't very happy about the fact that I had just paid for the month and didn't get money back. Will alert people to this fact.

Brandon L.
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Le client n'a pas laissé de commentaire.

Gerry T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Becky T.
Évaluation :

I did everything online it was amazing fast and easy great experience

Scott S.
Évaluation :

I was able to complete the drop-off with my phone as planned. The process was easy and worked well. My only complaint was that an employee tried to get me into the drop off line. That is not what I signed up for. We have increasing rates of Covid-19 in our area and avoiding human contact is mandated.

Michael B.
Évaluation :

No suggestions for improvement. Lee took great care of us despite being the only associate working there with multiple other customers needing assistance, also. He was very professional and polite.

Aimee D.
Évaluation :

Absolutely love the Buffalo road location in Erie PA! Will never use a different location. Staff are friendly and helpful!

Carolyn Mae D.
Évaluation :

I worked with different guys. they were so friendly and the entire experience was awesome from start to finish. It was my first experience with U-Haul and it was AWESOME!! Thanks Guys!!! ??????????

David Z. | Online Move In |
Évaluation :

Sometimes things get missed. No big deal. But I will say my unit wasn’t clean for a very long time. A ton of cobwebs and a lot of dirt on the floor. I told the worker about it and her response was “if there was a blue tag and a lock inside I had to be clean”. Ummm. Well, it wasn’t. Just thought it was ironic that a company that charges me if I leave anything dirty, and here I am cleaning up after them. Kinda funny. Like I said, no big deal. Just the part of not believing me left me a little bewildered.

Joel F. | Premières impressions |
Évaluation :

Your personal at the harborcreek facility were great and very help full.

Vanessa A. | Premières impressions |
Évaluation :

I believe Jeff took care of me when I arrived in Erie Harborcreek. He was patient or we were patient with each other. He was very informative, pleasant to talk with and answered all my questions. Keep up the GOOD work.

William A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Eita O. | Premières impressions |
Évaluation :

A really fun experience.🤗💖

Matthew K. | Expérience générale |
Évaluation :

I liked the area where old/unwanted items could be left for others

Philip B. | Expérience générale |
Évaluation :

I have frequent this location as a business that I have an appreciation for due to the fantastic staff that is always helpful. The place is always clean. I’m always impressed every time I go there.

Lori B. | Expérience générale |
Évaluation :

Will definitely use next time a storage unit is needed.

Marie A. | Expérience générale |
Évaluation :

I emailed the manger about this facility and my experience and got no reply! I probably would have given a better rating but with no reply from the manager is horrible. Poor customer service!

Diane M. | Premières impressions |
Évaluation :

Staff very helpful & easy to work with. Facility is conveniently located for me & I like that they have both inside, climate-controlled units & outside garage door access units.

Jessica D. | Expérience générale |
Évaluation :

Staff at this location is very friendly and helpful. Overall I had a great experience using U-Haul.

Julie M. | Expérience générale |
Évaluation :

Leonard, Derek and Tyler were all very nice and helpful.

Yvonne T. | Expérience générale |
Évaluation :

Kaitlyn was very friendly and helpful

James T. | Premières impressions |
Évaluation :

William was very helpful

Ryan M. | Expérience générale |
Évaluation :

Great experience!

Peter Z. | Premières impressions |
Évaluation :

Good job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.

Gerald H. | Premières impressions |
Évaluation :

Great place, only problem is there is no light in the unit itself. Have to rely on hall lights

shaker A. | Expérience générale |
Évaluation :

Thank you 🙏

Erin Y. | Premières impressions |
Évaluation :

It is clean and well managed

Tyler B. | Expérience générale |
Évaluation :

Great experience!!

Luvetria D. | Expérience générale |
Évaluation :

Great staff and great experience.

Thomas G. | Expérience générale |
Évaluation :

Keep up the good work.

Ashley L. | Premières impressions |
Évaluation :

Had to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn’t been checked on as it didn’t work when I stepped into the building.

Jessica D. | Premières impressions |
Évaluation :

Everyone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.

Christine Y. | Premières impressions |
Évaluation :

Customer service was great

Philip J. | Premières impressions |
Évaluation :

The storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web. Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the web

Craig B. | Expérience générale |
Évaluation :

I had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.

ANDREW Z. | Expérience générale |
Évaluation :

Entire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agai

Millard P. | Expérience générale |
Évaluation :

Easy access, clean, secure, confident and reasonably priced.

David C. | Expérience générale |
Évaluation :

Two years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.

oni j. | Réservation |
Évaluation :

Guy in store was very nice and helpful

SABRINA R. | Expérience générale |
Évaluation :

My things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arou

deborah p. | Expérience générale |
Évaluation :

The lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.

LESLIE R. | Expérience générale |
Évaluation :

I'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.

Laura J. | Expérience générale |
Évaluation :

I moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I’m annoyed I was charged again....

RANDOLPH B. | Expérience générale |
Évaluation :

Very clean and secure facility. Definitely recommend. Thank you.

sue p. | Expérience générale |
Évaluation :

I was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.

tanny f. | Expérience générale |
Évaluation :

Thanks for being there when I need you guys

Taisha R. | Expérience générale |
Évaluation :

The customer service here is horrible.

Non reviews have been submitted for this location.

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