Customer Reviews for U-Haul Moving & Storage of Edmond

5 845 évaluations

610 S Broadway   Edmond, OK 73034
(4 blocks south of 2nd street)

(405) 348-6548

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(405) 348-6548

610 S Broadway
Edmond, OK 73034
(4 blocks south of 2nd street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Nothing, everything went smoothly and quickly.

Terrell G. 
Évaluation :
5

Excellent customer service

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery N. 
Évaluation :
5

Check out was fast and checking in was even faster. They have a lot of equipment. Thanks

GEORGE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDALL W. 
Évaluation :
4

Clean the site. Pick up trash and bolts/screws/nails from the parking lot.

WILLIAM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

The guys at the store took good care of me.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
3

They need to work on customer service. A smile versus a scowl would go a long away

KARRIE T. 
Évaluation :
5

Outstanding service

JASON F. 
Évaluation :
5

Excellent customer service

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Rien

SIMON S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANNON S. 
Évaluation :
5

Rien

DIANA D. 
Évaluation :
5

Work on answering time on the 800 # I was waiting for a rep to get on the phone for an hour. That's not good

LAKEESHA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLTON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
1

Worker had a don't give a damn attitude, if you don't like it go some place else. Also trailer had a lot of dirt in bottom I had to wash out before I could haul furniture. Worker said take it or go some place else we charged the last renter for bringing it back dirty. That didn't help me any.

GARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debrah B. 
Évaluation :
5

.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN G. 
Évaluation :
1

Customer Service at that location needs improvement. You have Employees looking at you like "why did you not go to another location". They eat Infront you, which is rude...They lay on the computer trying to distract questions, your trying to get answers..Very Unprofessional..I live here in Edmond, I think that U-Haul is convenient for me. The Manager and the Employees need classes on customer service..

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK W. 
Évaluation :
5

I was never provided a good link to upload pictures of surface damage that was already on the vehicle when I picked it up. I got a text with a link but the link was immediately expired. I never got an email with a link as I was told I would. There were no issues on drop off, but I was concerned the whole time that I wouldn't be covered.

Dale S. 
Évaluation :
3

Nothing more at this time.

TOMMY S. 
Évaluation :
4

The truck WAS clean but felt like its shocks were completely shot. Le personnel était amical et serviable. Price seemed reasonable.

TERRIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ING Y. 
Évaluation :
5

Pickup was easy, very friendly staff. My drop off was even quicker, just uploaded the images taken at their office and the billing was accurate. Great experience. I highly recommend this place. Keep up the good work. Merci.

RAVI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK M. 
Évaluation :
3

Employee that helped us woke up on the wrong side of the bed.

CHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce V. 
Évaluation :
1

My service there has always been great… However this time was absolutely different. The guy that helped me was very short on attitude and so was the other person behind the counter… As well as when he was helping me hook the trailer up here wouldn't quit watching videos on his phone and then slam the back of the trailer to my bumper which caused a nick. Anyway, this place is closer to my house and even though Quinton is not there anymore, I will hopefully be able to give them a chance again. I know that me not renting a trailer there is not going to make or break the company… But I just think they need to be careful that it doesn't go downhill since Quinton is not there anymore. Merci

JULIE A. 
Évaluation :
5

Good location, helpful and flexible staff. Made my move a lot easier and I'm grateful. I was impressed. I've had negative experiences with UHaul before so I'm happy to see that things may be improving.

Christopher B. 
Évaluation :
5

This is a Wonderful Location to rent from they are very professional they take the time to make sure you have what you need ! Thank you Keith your Amazing

AARON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth H. 
Évaluation :
5

Excellent customer service and manager is caring and looks out for customers best interests

LATONYA E. 
Évaluation :
4

I was just a little over an hour late due to weather. Nobody called me to tell me that my reservation was being cancelled, so I had to take a much larger truck than necessary. A phone call or text would have been nice.

PATRICK B. 
Évaluation :
5

Great service, as always.

JOSEPH E. 
Évaluation :
1

I honestly will never use uhaul again. This was the worst experience I could have had. I was verbally assaulted by homeless people and treated like shit by one of the workers there. The guy at the front counter was alright, especially when I left he was good, but everyone else there was a disgusting disgrace to work ethic and a proper well run business. A full refund is the only thing that would make me happy at this point.

ETHAN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa J. 
Évaluation :
5

Nothing to do but park the trucks in the designated location, leave the key in the truck and leave!

DAVID H. 
Évaluation :
2

The employees at this location are not very friendly and are not very helpful. I also told them about a U-Haul that had been sitting at the apartments for over two weeks and they did not care anything about it.

DEBRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROY B. 
Évaluation :
2

Customer service is a joke. Attitude at the front desk by all personnel. Vehicle was dirty and stunk on the inside. It had the spare tire on so if I did have a flat then I wouldn't be able to change it out. Driver door was about to fall off.

JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICKOLAS W. 
Évaluation :
1

One of the guys was very unprofessional threaten to charge me for something that on their equipment that was not working when I rented it I feel that they should've had the trailer in operational mode before it left the lot but it wasn't will never go back to that location again

RANDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim-Yen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE T. 
Évaluation :
5

The sign says stay in the truck and someone will come out. I saw this happen for others but not for me. No problem I just didn't know to go inside or not.

WESLEY T. 
Évaluation :
2

It would be really nice if the employees would help out customers who have questions on Safety, operational functions of vehicle and other important issues regarding truck rental. I felt like they just threw the keys at me and say good luck. I even asked the lead technician about certain issues and his reply was, look at the web site and walked away, hell this tech even point down at the vehicle tow dolly and said “lock it in place” at this point, I almost told him to cancel this, I'm sick of how you treat people, like there some trash you can just walk over. But for me, my hands are tied, I just closed on my house, everything was packed and this was a must import move of my life, you see in January of this year, my wife passed away, after almost 40 years of marriage, my attitude currently is a little of “ I don't care that much about certain thing anymore “, so that's why I had no choice in walking away from this rental, any other day, I would have found somebody else who wanted my business.

Christopher V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HIEP N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REID M. 
Évaluation :
4

The equipment was clean but when I got I side the trailer part look like someone had wiped blood all over one spot inside the trailer. That was the only nasty part I saw. And no I did t clean it I didn't have any rubber gloves to do it with. Don't touch blood pathogens that's not mine.

CECILIA M. 
Évaluation :
5

I lost a nut off my ball hitch so they were very helpful getting a heavy duty one properly torqued on.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry G. 
Évaluation :
4

If a customer removes their personal vehicle from a dolly to go unload the truck, it's really disheartening to find it blocked in after hours. This made us return again (plus more mileage on the truck) which ALL COULD BE AVOIDED if customer is directed to park in a different spot. We parked where we were told. Other than that, we appreciated their service! On their defense, it is a very busy, crowded location. Maybe a designated parking spot or two out by an exit for customers like us who had to drop off vehicle before we can unload. I'm sure we're not the only folks!! Thanks to UHaul!.

Kenneth T. 
Évaluation :
5

Everyone was very profession and helpful from the beginning to the end. If I ever help move my grandson again I will definitely use this location. Thanks guys! Cathy Jefts

CATHY J. 
Évaluation :
2

Picking up trailer customer service rep wearing ear buds and not real communicative. Dropping off customer service rep smoking cigarette and talking on cell phone. Horrible customer service

DANIEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE ETHRIDGE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA K. 
Évaluation :
5

Management and staff were great.

Josh P. 
Évaluation :
3

Need more lighting outside upon arrival.

ROMANITA V. 
Évaluation :
2

I went to google reviews just to see if I was treated differently but it appears I was not. This location has had a lot of complaints on customer service. First, I called their phone several times without any answer. I wanted to tell someone I was running late for my reservation pick up. I got there and their phone was at the lowest ring. As the phone continued to ring, I noticed no one cared to answer it. Second, the general manager was extremely rude. I picked up the truck around 0930 but my reservation was from 0700 for 24 hours. He said “well if you want to keep it till 9 the next day then you should have booked it from 9 to 9. So nope, I gotta have this truck back by 7 in the morning. I have other people coming for it.” He walked away telling Wadja - “hey don't forget to book that for 7am return” His tone was condescending and manner was disrespectful to say the least. Third, while Wadja Bright was nice in his conversation, he was not knowledgeable about the insurance products and the difference between the standard 14 $and the premium insurance. That GM guy needs a remedial class on how employee attitude can affect repeat businesses.

AYODEJI F. 
Évaluation :
3

The van I used had two tires that had the threads showing and the front end was so far out of alignment I'm surprised it didn't have a blow out. I don't mind dirty or old but unsafe is unacceptable. I have pictures of both tires if you wish to see them. I didn't realize how bad they were until I was filling it up with gas to return it.

MARK T. 
Évaluation :
5

The gentleman that helped check in my trailer was knowledgeable, polite, and professional.

DEAN J. 
Évaluation :
5

I can't think what would make this better. Being able to check in online before getting there made the pickup fast and easy. Just a signature and I was on my way. Drop off was even easier. My only complaint is really a backwards compliment. Thinking drop off would take a few minutes, I told my wife that she could wait a few minutes to pick me up. To pull up and just be told,” Thank you we will email your receipt” was a very nice surprise. But then I had to wait in the hot hot sun while waiting for my wife. Thanks for making this all so easy!

Scott B. 
Évaluation :
3

When I arrived to drop off my trailer they were busy and there were two lines formed for drop off. Having never been there I was not sure of the procedure. Watching a customer who arrived after me get taken care of before me I wondered if I had gotten in the wrong line. When I got out of my truck to ask one of the guys told me they were very busy and they weren't ignoring me and they would be with me soon in a very huffy manner. I tried to explain that I just wanted to know if I was in the right lane. The one guy kept talking over me and wouldn't let me ask my question. He had pre-determined that I was going to complain about something. He was wrong. The other guy was very helpful and got me unloaded quickly and was very pleasant. Maybe the rude guy can't handle pressure very well.

Mark N. 
Évaluation :
4

An area for improvement would be the curb appeal.

ABNER O. 
Évaluation :
5

The guys at the store got me in and out quickly. Super friendly and helpful. I rented a motorcycle trailer and was really happy with it. I was going to go buy one, but with the quality of the trailer and reasonable cost, it's not worth it. I plan on using the app to get this trailer in the future. Easy to reserve, pick up, and drop off. Thank you! Please pass on my thanks for great service from the guys at 610 South Broadway in Edmond, OK.

Mark M. 
Non les évaluations ont été soumises pour cet établissement.

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