Évaluations des clients U-Haul Moving & Storage of Elmira

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Elmira

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Joanne S. le

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Le client n'a pas laissé de commentaire.

Sue Ellen C. le

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My only complaint is that I had to buy the hitch and there was not a buy back program available. Now I have a hitch and no use for it.

TRACY b. le

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Michael and his team are the best!

Jason S. le

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Le client n'a pas laissé de commentaire.

Sheik R. le

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Very rude staff. We reserved the truck for 24 hours and was told we only had the truck for 10 hours when we went to pick it up despite confirming the day before. I had emailed and text confirmation that we had the truck for 24 hours but they did not seem to care. They were extremely rude throughout the entire process.

Eric C. le

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Could not ask for any better service, both at pick-up and drop off. Honestly, it was a first-rate process which helped ease the burden of moving.

matt r. le

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Le client n'a pas laissé de commentaire.

MATTHEW M. le

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Le client n'a pas laissé de commentaire.

Lisa E. le

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Le client n'a pas laissé de commentaire.

Ken A. le

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No complaints, very pleased

tim p. le

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Le client n'a pas laissé de commentaire.

marcia l. le

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The experience was perfect! The entire process was flawless. Will highly recommend to others.

marchon p. le

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Le client n'a pas laissé de commentaire.

Elizabeth P. le

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N/a

ray s. le

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Need to update truck

ray s. le

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Le client n'a pas laissé de commentaire.

Joseph K. le

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Rubber rear double door gasket kept falling off every time we opened back door on driver side. Otherwise very clean van, good gas mileage and friendly staff.

David V. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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Good experience, good people

Thelma K. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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The return website did not work and when the staff came out (they just closed), they refused to even speak to me or acknowledge my presence. The only response I got when I said “the return website is having trouble, can I just leave the keys in the box” was “well....I guess.” The entire time she had he back to me walking away. I felt like I wasn’t valued at all.

Jay R. le

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Was told I drove 60 miles when I went from Corning Rd to Upland Dr in Elmira then over to 726 W Second in Elmira then back to corning rd location. First the person that checked me in smoked while I was standing there. Really unprofessional. When I disputed the mileage she said well that’s what it is. I will say the manager on duty at the time I returned questioned my trip. He actually heard me out and we went back and forth and compromised. I thought at the end he was competent and heard my case and did a great job.

Terry L. le

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Very friendly & professional.

Larry V. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

john q. le

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Excellent 100 % on all aspects of this business

Timothy F. le

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Using the mobile check in took almost 30 minutes. The whole point is to speed up check in, wasting 30 minutes checking in defeats the whole point.

john r. le

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Le client n'a pas laissé de commentaire.

Eugene S. le

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Keep doing what you have been doing!

Jeff M. le

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Gave away our reservation, made us drive 40 mins out of the way to get another trailer. We even called and spoke to rep about picking it up later in the day. The general manager was smug/arrogant/rude. We used Uhaul alot but will not be using the Ithaca NY branch ever again and will deter anyone we know from using Uhaul in the future. They would not even let us file an objection for the fees.

Florence H. le

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Called Pioneer Storage Uhaul, because same price deducted from both accounts. Everything ok.

Leslie M. le

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Called at last minute & needed a cargo trailer. Fast, friendly service. No issues at all. Definitely recommend.

John F. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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Elmira store and staff were amazing!!! Staff at the Ithaca branch should all be retrained on costumer service and scheduling they suck especially the owner/manager!!!!!!!!!!!!!

Revelin S. le

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The experience was horrible and extremely stressful because U-haul in Elmira and Binghamton were not helpful at all. We got in a bad situation, so our move had to postpone one day because no one at U-haul was helpful. Our move was supposed to be completed on Friday. On Saturday, we made countless calls and repeatedly asked U-haul to help us. Our phones batteries died in the afternoon because U-haul continued to play games with us all day until after 5:30pm when we finally had things worked out ON OUR OWN. When U-haul's roadside assistance finally came about 30 mins later, they informed us that U-haul told them that our cargo trailer was abandoned and our things needed to go to a dumpster. We were shocked to hear that - we obviously never mentioned anything about our trailer being abandoned. We were lucky to get all of our things inside the house we moved in before it rained hard on Saturday night. We also had thunderstorms. The move was already hard and U-haul made it a lot harder. I ended up becoming sick with fever due to the extra stress U-haul has caused. I hope U-haul reads this comment, learn their mistakes, and make a huge improvement. From now on, I'll be using a different company because I cannot trust U-haul ever again.

Michael C. le

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Le client n'a pas laissé de commentaire.

Timothy F. le

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I did a one way truck rental to Elmira, and wanted to use the free month of storage. First I was forced to buy an $11 lock despite having my own, and then the unit smelled strongly of cigarette smoke.

paul b. le

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Le client n'a pas laissé de commentaire.

CHRIS A. le

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Le client n'a pas laissé de commentaire.

Wes W. le

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Le client n'a pas laissé de commentaire.

lori T. le

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Le client n'a pas laissé de commentaire.

Ali B. le

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Go to another office. This branch has no customer service and has a lot of inaccuracies that will affect your pocket ( not giving you full tank gas but charging you for it) . Have inaccurate drop off location.

George S. le

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These people are always helpful, professional and easy to work with.

RAMONNA M. le

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Nothing it was great

Ron K. le

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everyone was very helpful and I don't see any improvement needed

thomas p. le

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This Fairly new u haul dealership in Elmira heights is one of the nicest I’ve seen in a long time!

john c. le

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Thanks

chad w. le

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Le client n'a pas laissé de commentaire.

Mary R. le

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Great every time

Courtney G. le

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When I placed the order for my truck, online it allowed me to rent it for 72 hours. When I went to pick it up, I was told it was only allowed to be rented for 10 hours at a Time and if I needed it the next day, I would have to come back and re-rent it. When I asked why it said the rental was for 3 days, the manager replied “ because it’s online” insinuating that not all things online are true. Therefore, I could only rent the van and it was not the size I needed. I was very disappointed and I cannot say that I would recommend u-haul or use it again.

Stephen H. le

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The staff were all knowledgeable and courteous (I met Michael on 5/8, and I was assisted by a man and a woman on 5/10 and 5/11, although I didn't get their names); they are all a credit to your company. However, the national reservation center remains an embarrassment to your company, often not knowing what equipment is available at a particular location. I prefer to deal directly with your various centers, but I can't call them directly, which is a problem-- calls are automatically routed to the national reservation center.

Duane B. le

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I was unable to use tail gate on truck. Made what we had to do very difficult without its use. When I returned truck I let the manager know, seemed uninterested and only wanted to make sure my card was on file.

Josh D. le

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Camera system allowing customers to watch hitch installation

Leon R. le

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Le client n'a pas laissé de commentaire.

Curtis L. le

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The guys were friendly, prompt & accommodating. Two thumbs up!!

Kathleen G. le

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Staff was exceptional. Very focused on customer experience, which was outstanding.

Janice M. le

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Le client n'a pas laissé de commentaire.

Derek W. le

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Please work on removing the sticker behind the rear view mirror. Very hard to see through to read signs as u pass under/by, or see traffic lights through it.

Marta H. le

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Excellent service and friendly efficient staff.

Alex A. le

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Worked very well with me made an easier experience.

Terry T. le

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Bugs were not cleaned from windshield, did not go around vehicle with me to show dent in passenger door. I called UHAUL number on my receipt to let them know. Otherwise decent rental.

RayShawna H. le

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Le client n'a pas laissé de commentaire.

Heather J. le

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Limited stock of truck sizes, but otherwise great experience for both renting trucks and using free month of storage unit due to a large truck rental - very nice bonus.

CAROL S. le

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Mike Chaffee goes above and beyond to accommodate your needs. He deserves a raise for the customer service he provides.

Jacqueline s. le

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Good job

Harry s. le

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Everything was perfect.Easy pick up and return and friendly staff made this an easy move for us.

danny k. le

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The staff were great - went out of their way to make sure everything was perfect . Made me feel like they appreciated my business.

GARY S. le

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Great trip to Tennessee. Smooth driving w/ full loaded trailer 67 mph and below. When empty, what ever speed you feel confident with. Over 1600 miles with no issues.

Donna N. le

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facility was clean and feels very safe for my belongings. Assistant manager took great care of us, explained everything clearly. Great experience!

Eugene S. le

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Le client n'a pas laissé de commentaire.

John W. le

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I had everything stored for rapid pickup, but was still asked for all my documents and plate number again slowing the pick up process. I am very happy with UHaul though, very friendly and professional.

Zachary P. le

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Le client n'a pas laissé de commentaire.

ED B. le

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Nothing was very pleased ty Ed's hauling 607

barbara w. le

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Le client n'a pas laissé de commentaire.

teresa b. le

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Le client n'a pas laissé de commentaire.

Jill K. le

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They didn't include the 2 packages of blankets that I paid for so I had to return to U-Haul and pick them up. They always seem to be too busy and understaffed.

saudia w. le

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Change the website to reflect individual locations. There was a lot of confusion regarding the amount of time allowed to rent truck.

Brent K. le

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Friendly and helpful service with clean and well maintained vehicles.

Robert T. le

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My original Reservation Number was 20024192, for a 15' truck for 48 hours. I arrived to pick up the truck only to be told they didn't have one. The manager drove me to the Elmira Heights store and told me they would take care of me there. After waiting for ten minutes to even be acknowledged, (when there were two U-Haul employees assisting a single customer) I explained the situation, assuming they were already aware that I would be arriving. They had not been informed and proceeded to tell me they could not help me. I asked them to work it out. They called a manager and told me they could help, but they could only rent a truck for 24 hours, not the 48 hours I had originally reserved. Left with no other option, I rented a 17' truck for 24 hours. Upon returning the truck I again had to wait almost ten minutes to be acknowledged, when there were two U-Haul employees as the counter assisting one customer. I have rented trucks from U-Haul in the past, as well as Penske. This was by far the worst experience I have ever had.

thomas j. le

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Le client n'a pas laissé de commentaire.

Linda W. le

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This is my U-Haul place!!! Thanks everyone! Always courteous and professional!!

sheila j s. le

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Very helpful

Joe C. le

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There was one person there to process customers ( unless more staff were out back and never came up front) Had about a 35-40 minute wait for just ONE person in front of me who was ordering a hitch....the next in line finally gave up and left. Get this guy some help, not the first time its been slow as molasses there!!!!

Jon N. le

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Le client n'a pas laissé de commentaire.

Marty M. le

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Trailer was clean but one rear wheel was rusted through and dangerous.

DAN S. le

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It would of been 5 star but I was told when I reserved it a few days early that I can have it for 24 hours but when I got there a few days later I was told I can only use it for up to 10 hours this was a 15 foot truck I was told this about was very disappointing I was lied to when I set it up

Daniel N. le

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Le client n'a pas laissé de commentaire.

Walter S. le

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Friendly, ultra helpful, great experience.

todd w. le

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Excellent service! The staff here made my situation become a lot easier to handle. Will definitely use UHAUL for all and any future needs.

philip T. le

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I reserved the truck on Saturday, the clerk said a truck would be available if they were returned as expected. I was told to call Sunday AM to verify. The attendant on Sunday scolded me when I called to check STATING I WAS LATE FOR MY RESERVATION, all of 20 minutes. When I arrived I the person (who looks as if he had not bathed in days) continued to be rude, made no attempt to realize I was the paying customer and began to be abrasive. I called the owner and left a voice mail complaint that has not been returned. THERE WAS NO EXCUSE FOR THIS BEHAVIOR IF I HAVE ANOTHER CAUSE TO RENT A TRUCK IT WILL NOT BE FROM UHAUL

Stacey S. le

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Le client n'a pas laissé de commentaire.

Wendy H. le

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Le client n'a pas laissé de commentaire.

michael L. le

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Le client n'a pas laissé de commentaire.

Jacqueline s. le

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I was a little confused about moving everything in the storage unit. The alarm went off I think because the door was opened too long. Or i needed to swipe when i kept coming out eventually it shut off

Donna M. le

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If there was another place close by I would go there instead.

Corey B. le

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Le client n'a pas laissé de commentaire.

leonald m. le

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Le client n'a pas laissé de commentaire.

DON H. le

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Le client n'a pas laissé de commentaire.

patrick i. le

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Le client n'a pas laissé de commentaire.

al s. le

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Steve Chaffee and his Team go above and beyond to ensure the customer’s satisfaction. The storage units are a WOW! Secure, “eat of the floor” clean, well lit. Truly a great experience!

Brittany L. le

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Le client n'a pas laissé de commentaire.

emma E. le

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Le client n'a pas laissé de commentaire.

David M. le

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The only thing was that, the online reservation system. It let me rent something at another location. That location did not have the van for the reservation. So I was sent to another location Elmira Heights NY. There I was taken care of.

Sonja K. le

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We were glad to find a climate-controlled storage facility in Horseheads. Items stored were in excellent condition when we retrieved them. Thanks.

Trevor V. le

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Le client n'a pas laissé de commentaire.

LaShaun S. le

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Le client n'a pas laissé de commentaire.

Walter S. le

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Only (admin) issue was not understanding the credit card process, i.e., used to reserve, then register and then finally pay at the end. The people at this U-Haul facility are superb.

David L. le

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GEORGE is an excellent employee, extremely competent, friendly and helpful. We appreciate all his help in renting our storage unit! David Lester

Nicholas R. le

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This is in regards to my original rental location (Ithaca, NY): The customer service was horrible. I ha d a reservation for a 6x12 trailer that I placed a week prior to rental. I arrived the morning of my rental (after calling the day before to confirm my rental) to find out not only would I not be provided the trailer I had chosen but that I would need to drive 45 minutes to the ELMIRA location to pick up a smaller trailer. I understand that things happen but I was not accommodated in any fashion for the inconvenience. They knew at least 24 hours prior that I would not be getting my reserved trailer (and they told me they knew this). At the VERY least, the trailer could have been picked up by them at the ELMIRA location and ready for me at the Ithaca location so that I would not have to inconvenience my day any more. There was 0 care for my situation.

dick S. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Speed up the return process.

vanina s. le

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Le client n'a pas laissé de commentaire.

Anthony B. le

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Just not very friendly but the lady on the 800 number was great

Toby Y. le

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Le client n'a pas laissé de commentaire.

FLOYD M. le

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Friendly, effective and efficient. Used this place five times in two months. Very satisfied.

CYNTHIA M. le

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Le client n'a pas laissé de commentaire.

Kara W. le

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The service was great didn’t wait long and everyone was very polite. The only problem I had was the truck smelled like a dog and there was dog hair on the seats. Other than that service was great!

Eric I. le

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Le client n'a pas laissé de commentaire.

Lucille K. le

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Everyone at the U-Haul site was wonderful, I would recommend them in a minute, The truck I rented was beautiful the manager put the boxes that I bought in the truck for me,They are a great team of folks.

Rich R. le

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Great fast service, had what we needed to rent. good equipment

Dana D. le

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The truck I rented needs servicing prior to renting to another customer. The check engine light kept coming on, the oil light kept coming on. Other than that the customer service was great as always. Thanks for the great service. Dana DeHaas

Dan C. le

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Le client n'a pas laissé de commentaire.

jennifer s. le

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Le client n'a pas laissé de commentaire.

Erik R. le

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They did not honor the reservation I had made. Staff was very rude. Will make sure to discourage others

RON M. le

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It took me a while to be waited on. I do understand there seemed to be a problem with the customer in front of me's vehicle, but I would think, if correctly staffed, someone could have gotten to me sooner. Your people were very friendly and nice though. I'd like to rate you higher because of the friendliness, but someone not as patient as I am would blast you, and I hope this helps you to get to your customers a little quicker.

jon h. le

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Think the process needs some customer service attention. From reservation through return I didn’t feel like I could recommend this location , Sorry trying to be truthful

George S. le

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Keep up the good work!

Ashley M. le

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Le client n'a pas laissé de commentaire.

keiana d. le

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Love The Uhaul Team On Corning Road! They Became More Like Family. Especially Mr.George Smith, He Is Absolutely The Best!!!

judy b. le

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very impressed with the cleanliness of the storage building. I have already told many people about how nice the building is

william L. le

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Everything was great

Rebecca K. le

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Lost my key due to a crime committed at my home when someone broke in. They refused to help me. Said "didn't lose my keys, not my problem". Held my items against my will for two months.

Cynthia L. le

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The manager, George, terrible!!! Gave me the wrong storage unit type. Hung up on me on the phone. If I treated my clients as he did, I would be fired in my work. NO customer service skills at all.

Brian P. le

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Awesome people n were caring for our need

jan b. le

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Lovely facility.

susan c. le

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I choose 0 if I could. Rude & obnoxious Left multiple msgs for a week before my issue was resolved and that was only bc I filed a formal complaint with corporate. Barabara & George need to be fired.

JOE C. le

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Thank you

James Daniel E. le

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i have asked multiple times for people to return my calls about my storage unit and i have never received a phone call from anyone.

LAUREN K. le

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Excellent service. Storage unit well maintained.

barbara a. le

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Would recommend

Elizabeth P. le

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I waited four hours to have my key figured out to my storage unit . It was a mess...

Howard W. le

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Manager Mike was fantastic.

Watson W. le

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I have used long term Climate Controlled Storage Units in other states, including Uncle Bobs in Ohio, ExtraSpace in Kentucky and Guardian Storage in Pennsylvania. This U-Haul location was the best!