Évaluations des clients U-Haul Moving & Storage of Elmira

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Elmira

Cote générale :

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JAMESMICHAEL K.
Évaluation :

Le client n'a pas laissé de commentaire.

BILLIEJOA W.
Évaluation :

not a thing all was awsome!

AARONBRUCE ELLSW E.
Évaluation :

I did a reservation online. Upon pick up, they asked all the questions I already answered online and gave us a different drop off location. They also tried charging us the one-way rate (it was about $125) but online it only would have been $40. Ultimately we ended up paying $80, more than double what was stated in the online reservation. We will not be doing business with this location again.

Michelle C.
Évaluation :

They went above and beyond. They asked me how the trip was. I was asked if there were any issues with the equipment. They did the check of the truck and dolly with me. They asked about my pickup experience as well.

Andrew R.
Évaluation :

Follow through with what was scheduled. I scheduled a 26' truck to be picked up in Painted Post for a move from Painted Post south 20 miles to PA. I was told a couple of days before the move a truck would not be available in Painted Post but I would have to pick it up in Elmira.. Even though my mileage total was now doubled, no refund was given. When pointed out that I would now Incur an additional $40 in charges of no fault of my own, the uhaul person shrugged his shoulders and said sorry. I asked for two sets of blankets, I only used one, again no refund. Seems like You guys think you are the only game in town. I will not be using you again, and I will advise friends to avoid you also. Thanks for nothing.

EUGENENELSON W.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW A.
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Le client n'a pas laissé de commentaire.

DONALDE K.
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Le client n'a pas laissé de commentaire.

DALLASD D.
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Clean and well maintenanced truck. I also appreciate the hospitality, thanks.

SEANP S.
Évaluation :

Requested Appliance Dolly was not loaded onto the truck when I picked it up. I had to go back to the store to pick it up

JUSTINC Y.
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Le client n'a pas laissé de commentaire.

ZACHARYSCOTT P.
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Le client n'a pas laissé de commentaire.

steve H.
Évaluation :

Outstanding customer service on the drop-off end. Kudos to the General Manager who personally helped me. Will definitely rent there again.

Wayne B. | Premières impressions |
Évaluation :

I was pleased with the service of your company but was only reimbursed half of the deposit i made,recieved only 100 dollars upon inspection of truck and was told it was supposed to be 200.

JUSTINTHOMAS M.
Évaluation :

At pickup Personnel were friendly but struggled with making the computer work, taking almost 45 min. They could not print my contract and did not inform me of the change to your policy about my needing to do an online checkin when I returned the truck after hours. I was charged a second day and a late fee. This is not a good or fair policy. I will be seeking rentals from elsewhere from now on!

John Z.
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Le client n'a pas laissé de commentaire.

TIMMYL R.
Évaluation :

the windows were very dirty and the oil lite came on, they should make sure all the windows are clean.

Shubham T.
Évaluation :

The cargo van was available, and ready to go as soon as I arrived. Easy pick up and easy drop off. I was able to move out all of my stuff. The representative behind the counter was also friendly, and easy to work with. I saw a good amount of negative reviews about this location on Google, so I was a bit nervous, but I had a very positive experience. Only reason I'm giving 4 stars is because the van was a little dirty in the back, but nothing a good vacuum couldn't take care of. I'd rent again from this location.

Carleigh W. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

Latasha H.
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Le client n'a pas laissé de commentaire.

STEVENE G.
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Le client n'a pas laissé de commentaire.

SARAANN J.
Évaluation :

If they need to get a rental and their local rental location does not have what they are looking for, the extra miles should be considered. Maybe 30-50 dollars doesn't seem like much but for most it is.

SHAWNM B.
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Le client n'a pas laissé de commentaire.

ERINJENNIFER S.
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I was very impressed with how smoothly everything went!

TERIMICHELLE L.
Évaluation :

I waited for 20 minutes before a representative came into the building to help me. It took 2 radio calls to get someone in there.

DANIEL P.
Évaluation :

The staff were very short and acted as if they could not be bothered. When arriving to pick up the uhaul we had to wait at least twenty minutes before a staff even came to wait on us. I feel I was over charged I was told that we had to bring the uhaul back by 9pm instead of bringing back Sunday. I had the uhaul from 10-5 not even twelve hours. We felt rushed and were exhausted from moving to have to turn around and bring the uhaul back. I am very dissatisfied and will not recommend this store to any one.

Andrew S.
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Le client n'a pas laissé de commentaire.

scott L.
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Le client n'a pas laissé de commentaire.

RICHARDA P.
Évaluation :

Clean inside of windshield

Jerald L.
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Le client n'a pas laissé de commentaire.

JOSEPHF B.
Évaluation :

the windshield of the truck i rented was filthy. as i was leaving the parking lot into the setting sun, i could not see well enough to continue. i returned to the customer service area where the attendant smeared the grime around the windshield with a dirty rag. it was a slight improvement. i wish i could share a picture. at my destination, i noticed something hanging from the rear bumper near the trailer hitch. it was an 8x10x3/8 steel reinforcing plate associated with the hitch. it was dangling from one bolt, with the nut just a couple of loose turns from coming off. the other 9 bolts were long gone, probably ended up in another vehicle's windshield. if this plate had come loose on the highway it could have been absolutely leathal if it had struck a following vehicle. these were two very dire safety issues. the truck i rented should never have been allowed to leave the lot.

ONALEISHA t. | Premières impressions |
Évaluation :

Staff is amazing

Rex M.
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Le client n'a pas laissé de commentaire.

BRIAN W.
Évaluation :

Everyone friendly and helpful, great service.

lenora R.
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Pick up the phone reminder calls

PETERE C.
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Le client n'a pas laissé de commentaire.

LAURAM S.
Évaluation :

They automatically added insurance without asking me. That's not something i ever get. I've used uhaul alot over the years.

JOHN L.
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Le client n'a pas laissé de commentaire.

Bob P.
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Le client n'a pas laissé de commentaire.

JACKIE C.
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Le client n'a pas laissé de commentaire.

PENNYJ A.
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Le client n'a pas laissé de commentaire.

herman W.
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Le client n'a pas laissé de commentaire.

COLLEENLANZ C.
Évaluation :

Employees were friendly and branch was well-organized, but it is important to me that all employees wear masks when they are interacting with customers at this time. I hope that this is a priority above greeting their customers in a timely manner. This happened in the store upon pickup and outside upon return.

TIMOTHYH G.
Évaluation :

Horrible experience with the early pick up! Wasn't able to pick it up even after speaking with customer service Who said it was all set. Went to get it and the app wouldn't allow me to pick it up. After waiting on hold over 20 minutes I was told we weren't set up for early pick and had to wait until the store opened. Waited over an hour in total. Not happy but it's not the actual locations fault!

Megan A.
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Le client n'a pas laissé de commentaire.

Grant L.
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Le client n'a pas laissé de commentaire.

Elizabeth B.
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Le client n'a pas laissé de commentaire.

rick J.
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Le client n'a pas laissé de commentaire.

EARLL JR A.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

Kim Z.
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Le client n'a pas laissé de commentaire.

Angel T.
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Le client n'a pas laissé de commentaire.

SCOTT K.
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Misty had great customer service with the reservation and Breanna got me checked in and hooked up without a wait. She checked my lights and looked things over and helped me get going

CRAIG S.
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The truck I was to pick-up at this location was dropped-off at a different location by the customer. The other U-Haul site (Elmira Heights) was able to get me into another truck under Craig Stout's name, who is my son-in-law. It all worked out and I posted another review under Craig's name.

William L.
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Just keep doing what you're doing

ERICM A.
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Le client n'a pas laissé de commentaire.

CRAIG S.
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Le client n'a pas laissé de commentaire.

Eric J.
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Le client n'a pas laissé de commentaire.

Keith B.
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Used this location when first moved to Elmira and when finally cleaned out storage unit in Greece they were quick and efficient.

Adam B.
Évaluation :

Excellent service and the UHaul truck worked and functioned like it should.

Stephanie H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michele P.
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Le client n'a pas laissé de commentaire.

Don P.
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Le client n'a pas laissé de commentaire.

LAURENMIAH B.
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Le client n'a pas laissé de commentaire.

JOSHUA S. | Premières impressions |
Évaluation :

Staff was very helpful, I think his name may have been Steve. He made sure I had the closest possible unit to the door since he knew I was storing heavy items, that was a major help.. Also, very nice indoor storage facility.

David R.
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Le client n'a pas laissé de commentaire.

BRIAN C.
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Had to find worker and got attitude when I told him I had trailer to drop off. Very dissatisfied with this facility staffing.

MICHAELR P.
Évaluation :

Transaction went smoothly, the U-Haul representative was friendly and helpful.

ARNEC F.
Évaluation :

Not enough staff, long wait times

charles C.
Évaluation :

Fix your reservation system! I reserved a 15& truck, and when I went to pick it up was told it was overbooked. I had to choose between a 10' (which I knew was too small for the move) and a 26' which was way too big, and the location I was going didn't have space to park it. I presume that the overbooking was also why the contactless check in from your website didn't work. It required me to Chat with someone but no one ever responded and I had to go inside. Thankfully the gentleman at the counter was extremely helpful, and worked out a deal for me, but the U-Haul reservation site is just plain ridiculous. You ever see the Seinfeld episode... “You took the reservation, but you didn't keep it?”

David B.
Évaluation :

Le client n'a pas laissé de commentaire.

KARENE S.
Évaluation :

Le client n'a pas laissé de commentaire.

DAWNMARIE H.
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Have the truck that is ordered!!!

DWIGHTP H.
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Le client n'a pas laissé de commentaire.

KARENE S.
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Le client n'a pas laissé de commentaire.

Iveliss R.
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Le client n'a pas laissé de commentaire.

CHARLOTTEA S.
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Le client n'a pas laissé de commentaire.

M M.
Évaluation :

Again poor upper management not having trailer where selected,not the first time this happened but can guarantee it will be the last.No more U-Haul for me.

CARSHENA P.
Évaluation :

The van had a defect, I was incorrectly overcharged, the staff is not wearing a mask at the location, and customer service was non-existent.

THERESAKATHERINE M.
Évaluation :

Pathetic experience will NEVER use this Uhaul location & probably any other location ever. I had reserved a 10 ft truck for 24 hours & when arriving for pick up had a terrible experience from the minute the sales staff started the transaction. First the one staff was unable to pull up my contract on the main computer & verbalize how slow their computers were. He proceeded to use his phone which only made things worse. He had trouble doing that & had to have the other staff help guide him thru the steps. He stated he was not familiar with using the phone app & this only slowed the pick up process. He then proceeded to read his phone to me to only tell him that the information he had did not match any of the details I had. I had my confirmation information on my phone & shared this with the staff. I was then told they only had me reserving the truck for 6 hours & had to return it by 2:30. I told them it was wrong & showed them I had a email guaranteed till the next morning. I also reserved a dolley & they said they didn't have any available. They did reduce mileage charge but did nothing to reduce the whole day charge. They never apologized for the major screw up & acted like it didn't matter to them that I had proof of my confirmation GUARANTE. I will make sure everyone I know is aware of this experience. I expected a better effort to this horrible experience!!! I feel they were charging 2 people a full charge when only giving partial service. This is a scam & should be reported to the Better Business Bureau!!!! Totally disgusted & can't tolerate seeing any U Haul truck or logo!!!

BRIANJAY P.
Évaluation :

this place is always awesome and very easy. excellent people and equipment. I drive 20 miles past other trailer renters to go here.

ADRIENNE H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

robin S.
Évaluation :

I was promised a 20 ft truck for 24 hrs. Got 10 ft for 7 hours. Call center failed at everything yhat was promised.

Alexsis H.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAWNR F.
Évaluation :

Uhaul came up with a fee that they never had before and never told me about. Not all locations are charging you twenty dollars even if you dropped it off in under one day. Devious, inconsistent, shame on uhaul!!

Be K.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael R.
Évaluation :

Charge me twice for insurance, charge me rental charge $39.90. on there web page it states that rental charges means "The price per day for any truck, cargo trailer, utility trailer, or car carrier is good for up to five days. After that, U-Haul will charge you $40 for every additional twenty-four hours." Now this was done because I went a hour n fifty eight minutes over.

Justin M.
Évaluation :

Representatives were not friendly or accommodating.

MARTIN B.
Évaluation :

Maybe the workers can do their job. I returned at 2 minutes to closing and I was told I had to self check in. They were closing. I was told that if I was back by 7 o'clock I would be checked in. So I was considered on time instead of early. The guy was rude and the self check in process was a pain in the ass. I will not rent with U-haul again. I will go to Penske.

Jay V.
Évaluation :

Everything was great. Only thing was the check engine line came on when I first started the truck at uhaul and it never shut off.

Penny F.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHERPAUL H.
Évaluation :

I was charged insurance without my knowledge, and told afterward its new. I had just rented two weeks before and declined the insurance.

david B.
Évaluation :

Better explanation of terms and options. Receipts should be in PDF files and not GIF - not as easily printed. We Site confirmation not as user friendly as it could be.

JENNIFERE B.
Évaluation :

Always have good service and very nice customer service people .

VICTOROLAOLU K.
Évaluation :

Nice location and customer service. Clean van. But the van I rented had the check tire light and message on at the start and through the rental. Staff checked the tire pressure for the rear tires as suggested by the dash, and they were fine, yet the dash message persisted.

ADAMJACOB W.
Évaluation :

Le client n'a pas laissé de commentaire.

YVONNEM D.
Évaluation :

Le client n'a pas laissé de commentaire.

anitra s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL JOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ahmet Selçuk C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ahmet C.
Évaluation :

They gave me the wrong truck. Then when I returned they corrected my milage. Double check the milage when you rent from this location.

Lori M.
Évaluation :

Completely got robbed of 160$

BRIANK A.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew H.
Évaluation :

Nothing, keep up the great work!

RICHARDN G.
Évaluation :

Customer service is horrible, after trying to return a product using the website and the phone number inwas unable to. After calling the next morning and the man behind the counter watching me try to return it unsuccessfully still attempted to nickle and dime me. Completely unsatisfied and will not be using any uhaul in the future.

gary D.
Évaluation :

Le client n'a pas laissé de commentaire.

amanda w. | Premières impressions |
Évaluation :

Wait times were extremely long, we were told we would have a 10x20x10 unit and this location does not even offer that size. They had once in left of the 10x15x10 and when we went to lock it up the lock was broken. An employee has to come with a hammer to get it closed and asked us to come back the following day so we could be there when they changed the lock. Very inconvenient. We haven’t gone back yet. I tried to add my husband to our storage unit reservation and no one could help me. I couldn’t get a hold of anyone at the store and kept going to customer service finally a lady sent a message to the store to have someone call us. We tried calling on Monday one day after storing items to see if they were free to change our lock it went to customer service who said someone would call us and no one did.

Kylie m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kelsey H. | Premières impressions |
Évaluation :

The gentleman who helped us at the counter was very friendly and very efficient!

Amanda C. | Expérience générale |
Évaluation :

Thank you for your prompt, friendly customer service!

Robert S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

rosa g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

katherine M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Wendy G. | Premières impressions |
Évaluation :

I worked with two employees at this location and both were understanding and helpful in both my truck rental and storage choice. They had words of wisdom and unending patience.

Cynthia L. | Expérience générale |
Évaluation :

Although the property was safe, secure and clean, the most unfriendly, unhelpful, unprofessional and lazy people I’ve ever come across.

patrick a. | Expérience générale |
Évaluation :

poor communication between your franchise owners. Found it suspicious that autopay waited until there was a late fee before charging my card. Will specifically seek out alternatives in future moves.

Robert B. | Expérience générale |
Évaluation :

I would use it again

Melissa W. | Expérience générale |
Évaluation :

I can't say enough of how much I truly appreciate the staff at the Elmira location UHAUL. They were extremely compassionate during my time of need. I will forever be grateful Thank You!.

Andrew T. | Premières impressions |
Évaluation :

Barb Smith did a wonderful job for my wife and I renting would recommend her service to anybody she did a good job renting a shed and a truck and was kind and understanding

Hannah C. | Premières impressions |
Évaluation :

We were very, very pleased with our experience with U-Haul moving & storage of Elmira! I highly recommend their facilities!

Martha V. | Expérience générale |
Évaluation :

Great experience!

DAVID O. | Premières impressions |
Évaluation :

Contract price was higher than quoted. Gave us an ADA storage space with a small door instead of a rollup door. Female employee was rude.

Benita C. | Expérience générale |
Évaluation :

This facility is well maintained and very secure. The staff is very friendly and helpful. I would recommend this facility to other parents and students. Keep up the good work!

brenda h. | Premières impressions |
Évaluation :

I have enjoyed the hands on treatment that I have received from your customer service agents in your Elmira office.

Shu mei L. | Expérience générale |
Évaluation :

Good! Will use it again.

bruce k. | Premières impressions |
Évaluation :

Staff was very helpful.

George O. | Premières impressions |
Évaluation :

great friendly service

Lisa C. | Expérience générale |
Évaluation :

I was very satisfied with everything at Uhaul. I would definitely use them again @

Rick C. | Premières impressions |
Évaluation :

The personnel involved in my rental were excellent.!! These people are a credit to U-Haul..!!

Allen F. | Expérience générale |
Évaluation :

The large sliding door broke down and the local employees would NOT work with customers to open it. Made customers use the pass door which posed a HUGE safety concern for moving large items.

al s. | Expérience générale |
Évaluation :

Mike Chaffee and his staff - The Best Ever!

Allen S. | Premières impressions |
Évaluation :

Very helpful and efficient.

barbara k. | Premières impressions |
Évaluation :

Great help! Nice people!

TRACY b. | Premières impressions |
Évaluation :

Michael and his team are the best!

Elizabeth P. | Expérience générale |
Évaluation :

N/a

ray s. | Premières impressions |
Évaluation :

Need to update truck

john q. | Expérience générale |
Évaluation :

Excellent 100 % on all aspects of this business

Timothy F. | Premières impressions |
Évaluation :

I did a one way truck rental to Elmira, and wanted to use the free month of storage. First I was forced to buy an $11 lock despite having my own, and then the unit smelled strongly of cigarette smoke.

john c. | Expérience générale |
Évaluation :

Thanks

Curtis L. | Premières impressions |
Évaluation :

The guys were friendly, prompt & accommodating. Two thumbs up!!

Heather J. | Expérience générale |
Évaluation :

Limited stock of truck sizes, but otherwise great experience for both renting trucks and using free month of storage unit due to a large truck rental - very nice bonus.

Jacqueline s. | Expérience générale |
Évaluation :

Good job

Donna N. | Premières impressions |
Évaluation :

facility was clean and feels very safe for my belongings. Assistant manager took great care of us, explained everything clearly. Great experience!

sheila j s. | Premières impressions |
Évaluation :

Very helpful

Jacqueline s. | Premières impressions |
Évaluation :

I was a little confused about moving everything in the storage unit. The alarm went off I think because the door was opened too long. Or i needed to swipe when i kept coming out eventually it shut off

al s. | Premières impressions |
Évaluation :

Steve Chaffee and his Team go above and beyond to ensure the customer’s satisfaction. The storage units are a WOW! Secure, “eat of the floor” clean, well lit. Truly a great experience!

Sonja K. | Expérience générale |
Évaluation :

We were glad to find a climate-controlled storage facility in Horseheads. Items stored were in excellent condition when we retrieved them. Thanks.

David L. | Premières impressions |
Évaluation :

GEORGE is an excellent employee, extremely competent, friendly and helpful. We appreciate all his help in renting our storage unit! David Lester

keiana d. | Expérience générale |
Évaluation :

Love The Uhaul Team On Corning Road! They Became More Like Family. Especially Mr.George Smith, He Is Absolutely The Best!!!

judy b. | Expérience générale |
Évaluation :

very impressed with the cleanliness of the storage building. I have already told many people about how nice the building is

william L. | Expérience générale |
Évaluation :

Everything was great

Rebecca K. | Expérience générale |
Évaluation :

Lost my key due to a crime committed at my home when someone broke in. They refused to help me. Said "didn't lose my keys, not my problem". Held my items against my will for two months.

Cynthia L. | Réservation |
Évaluation :

The manager, George, terrible!!! Gave me the wrong storage unit type. Hung up on me on the phone. If I treated my clients as he did, I would be fired in my work. NO customer service skills at all.

Brian P. | Expérience générale |
Évaluation :

Awesome people n were caring for our need

jan b. | Expérience générale |
Évaluation :

Lovely facility.

susan c. | Expérience générale |
Évaluation :

I choose 0 if I could. Rude & obnoxious Left multiple msgs for a week before my issue was resolved and that was only bc I filed a formal complaint with corporate. Barabara & George need to be fired.

JOE C. | Expérience générale |
Évaluation :

Thank you

James Daniel E. | Expérience générale |
Évaluation :

i have asked multiple times for people to return my calls about my storage unit and i have never received a phone call from anyone.

LAUREN K. | Expérience générale |
Évaluation :

Excellent service. Storage unit well maintained.

barbara a. | Expérience générale |
Évaluation :

Would recommend

Elizabeth P. | Expérience générale |
Évaluation :

I waited four hours to have my key figured out to my storage unit . It was a mess...

Howard W. | Expérience générale |
Évaluation :

Manager Mike was fantastic.

Watson W. | Expérience générale |
Évaluation :

I have used long term Climate Controlled Storage Units in other states, including Uncle Bobs in Ohio, ExtraSpace in Kentucky and Guardian Storage in Pennsylvania. This U-Haul location was the best!

Non reviews have been submitted for this location.

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