Customer Reviews for U-Haul Moving & Storage of Elmwood Park
Location en tout temps  |  U-Haul Truck Share 24/7© Location

68 évaluations

63 & 85 Bank St   Elmwood Park, NJ 07407

(201) 693-4788

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(201) 693-4788

63 & 85 Bank St
Elmwood Park, NJ 07407

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel A o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA H.  |  Premières impressions 
Évaluation :
5

Is everything I was expecting

gregory L.  |  Premières impressions 
Évaluation :
5

Friendly, honest and professional staff.

DIGNO M.  |  Expérience générale 
Évaluation :
4

Fue un poco difícil el acceso al lugar que rente

MIGUELINA g.  |  Premières impressions 
Évaluation :
5

The office staff was very helpful. Kimberly was great.

Esra O.  |  Premières impressions 
Évaluation :
5

Had a problem with billing and it was fix right away. Merci.

Gisselle Z.  |  Expérience générale 
Évaluation :
5

General Mgr. was very helpful in getting me a couple of units. Very professional and friendly.

william p.  |  Expérience générale 
Évaluation :
5

Customer service was excellent. The 2 times I was there They were very professional and patient. Merci

Elizabeth E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonardo M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Delores F.  |  Premières impressions 
Évaluation :
5

Earl the General Mgr. at the Saddle Brook, NJ Location did an excellent job. Great Customer Service.

william p.  |  Premières impressions 
Évaluation :
4

I am happy with service rendered by u haul. I will use them again and recommend to friends.

ETTA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOUDA M.  |  Expérience générale 
Évaluation :
5

At first I had a lot of issues with getting my storage facility because when I had originally reserved it, I showed up to the location where I had made the reservation and was told that they didn't have any available rooms. After some wonderful help from 2 other locations I finally was able to get into the units thanks to Zahaya.

NATALIA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIAR W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samy B.  |  Premières impressions 
Évaluation :
2

Getting ahold of someone who could actually do their job was difficult the ENTIRE process. I wasn't charged for the box delivery until 3 days late, I had to call, and they already had my stuff and I had no contract. Additionally, nowhere on the website did it say the Ubox would be delivered ON A TRAILER, being pulled behind a box truck...the delivery person spent nearly 45 min trying to park the Ubox in my spot, and then it was difficult to use because it was raised, and overhung my spot. If the Ubox is going to be delivered on a trailer, that needs to be told to the customer because it changes the size of the footprint by several feet and raises the height for loading. There were issues charging my card for the transportation of the box from NJ to TX, I spent over 2 hours on the phone being told "they couldn't try to run my card again", even though the operator entered my information incorrectly. Then, 2 days later suddenly I had been charged (before I got to the hub 1 hour from my location). The location in McKinney Tx NEVER answers ANY of the THREE phone numbers I was given, and it kept rolling over to the national phone bank...which could not answer my questions, could not schedule delivery, could not fix my address etc. The scheduler in McKinney TX admitted to not only not understanding his job with the Ubox, but hating the process. The process is awful, so I don't blame him. The website is garbage for Ubox, with 4 or 5 different reservation numbers shown as "past" reservations...despite being applicable to my current Ubox. There was no way to access or update payment information online. There was no way to verify total cost online as TAX was not included or calculated and I ended up being charged more than expected...then when I called, the operator could not tell me whether there was tax for the shipping cost...that's something they should know because it would a couple hundred bucks. The ONLY good experience in a month of dealing with Ubox was with the delivery driver Inga from the McKinney location. She was on time, communicated well, and delivered the box WITH A FORKLIFT that made drop off and pick up a breeze. Overall, the system you have for Ubox is awful for both customers and employees. Every single person I talked to struggled with how it worked in "phases" and trying to get anything set up or fixed. This product is several years old now and you don't come close to competing with other companies such as Upack for professionalism, efficiency etc.

Seana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genrietta S.  |  Expérience générale 
Évaluation :
5

Very nice and helpful Derrick manager in saddle brook and arron was too

Isabelino G.  |  Expérience générale 
Évaluation :
4

The overall experience was very pleasant and easy. We got a good value. The only issue we ran into was that we found droppings, probably from mice, on top of all of our boxes and furniture. Nothing was damaged, but it's not a nice thing to see. They were probably getting into the unit from the top which is big enough for them to fit. Aside from that, I did the move out process completely online, and it took a few days to close out. The system told me I'd be getting charged a late fee, but after a few conversations with customer service reps via chat, I was able to get it resolved. No major complaints aside from the droppings, but I understand that's probably due to the building being old. Everything else which could be kept clean was well maintained.

Emanuel R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tashema s.  |  Premières impressions 
Évaluation :
3

The management needs a lesson in customer service. He never answers the phone or returns calls and when he was on the phone lied and said that he wasn't the manager.

julia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tatiana G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally S.  |  Expérience générale 
Évaluation :
1

The reason I say poor you have a horrible rodent problem most of my stuff had mice dropping on it and in bags. The availability, secureness, and staff were great.

Melanie C.  |  Expérience générale 
Évaluation :
4

The only difficulties I had was the checking in and checking out process, but once I mastered that, it was great

Warren T.  |  Expérience générale 
Évaluation :
4

They did not give us any furniture pads.

Eleanor Q. 
Évaluation :
1

Unit was constantly filled with random garbage that was swept under the door. There were also rodents repeatedly defecating in my unit. I complained several times and nothing was ever done.

CHRISTIAN C.  |  Expérience générale 
Évaluation :
4

U-boxes were delayed in arriving, bit this was not the locations fault as they were receiving conflicting information from uhaul customer service.

Jonathan P. 
Évaluation :
5

The best place and I will always come back here

diana b.  |  Expérience générale 
Évaluation :
5

We had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.

Regina M.  |  Premières impressions 
Évaluation :
5

Excellent service thanks

daniel m.  |  Premières impressions 
Évaluation :
5

Very hice AND so beautifull place.

bryon A.  |  Premières impressions 
Évaluation :
5

Liked backing into the space and the access of the carts to move our stuff into the unit.

FRANCA C.  |  Expérience générale 
Évaluation :
2

The general manager Chris Munoz has a nasty attitude he is very disrespectful. He is not good for the front office. would never use this location again all because of Chris Munoz.

JOY D.  |  Expérience générale 
Évaluation :
1

After being an hour late with a window of 11-3, our driver arrived an hour late with 1 of my 2 boxs. I had my movers there waiting which I got through UHAUL and the driver had to go and get the other UBOX which took 2 hrs! My movers time expired and they left by the time the next box arrived. I was livid. The driver also drove over my flowers which I warned him of and it happened any way. Your customer service is unknowledgeable and will I never use your company again and I will never recommend you.

jennifer T. 
Évaluation :
5

Christopher is an asset to your company in more ways than one. Our experience was seamless because he was knowledgeable and thorough with the process. We also witnessed professionalism as he maintain

Thomas C.  |  Premières impressions 
Évaluation :
5

I was concerned how hard it would be to load an inside unit .... and it turned out to be easy. My truck was parked inside and I had multiple carts to load and push back to my unit. Great experience.

Paul H.  |  Premières impressions 
Évaluation :
5

Le service a été excellent. Very clean and smelled good all the times. Bathrooms was by far the cleanest I have Seen in any public facility.

GLINCE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY R. 
Évaluation :
3

Was not happy finding mouse droppings in my unit when there was a rodent trap In unit. Saw cockroaches inside hallway while moving out. Think I should have gotten credit back for moving out early.

robert c.  |  Expérience générale 
Évaluation :
5

I was very happy with the service. Delivery, loading and pick-up were excellent. My box arrived with everything in tact and thanks to Coty for drop off and return pick up. I would highly recommend U-Haul. Thank you for your service.

Stella C. 
Évaluation :
5

bon

mario d.  |  Premières impressions 
Évaluation :
5

Nice employees

GERARD M.  |  Expérience générale 
Évaluation :
3

I received a bill for this unit even though I removed my items before my free month was up... I was sure to pass by UHAUL on route 46 in Saddlebrook after to make sure I returned the lock and key...

Abdalla S.  |  Expérience générale 
Évaluation :
5

Great service

Abdalla S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea L. 
Évaluation :
1

There was mouse poop sll over my daughters drawer and all her cubes were ripped and chewed on. 3 other boxes had mouse poop as well. I had to throw away a large amount of my things!

Cynthia Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael D. 
Évaluation :
5

Ms. Felicia the store manager went Above and Beyond to provide me with Excellent customer service. She made sure I got what I needed and personally expedited everything. I have never experienced Excellent service like this one provided by Ms. Felicia and one of her employees as well!! I am very satisfied. Merci.

Wendy M. 
Évaluation :
1

I dropped the truck on time and placed the key in a drop box and apparently nobody has access to the Dropbox except the manager who was on vaca for a week...so I had to wait a week to close out and then argue with them about when the truck was dropped ..even after speaking with them on a daily basis...crazy

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyeongheui K. 
Évaluation :
5

Initially I had a bad experience with the request and delivery of my boxes. It took 3 days to schedule and I did not receive my boxes until 9/15/2017 although I requested them to be delivered 9/12/2017. I was charged an extra storage charge for one of my boxes that required storage even though it was already paid. Chris Munoz was awesome resolving this issue for me and handled everything professionally. I wish the rest of the UHaul Staff was as helpful to me. Leo at the same location was excellent renting me a storage unit and answering my questions. THANK YOU. I would suggest you automate the UBox Service to allow customers to make requests and confirm scheduling. Your current method is very inefficient however, this has the potential to be a great service.

Karl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

xixian Z. 
Évaluation :
1

Very rude people who don't care about the customer at all. Spent over 20 minutes ringing the buzzer and calling just trying to get inside. They then sent me to another location to get my car hooked up even though they promised I could do it there. Ended up attaching it incorrectly. Poor communication, extremely disorganized and unprofessional.

Kat B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorge A. 
Non reviews have been submitted for this location.

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