Customer Reviews for U-Haul Moving & Storage of Erie

908 évaluations

1320 E Grandview Blvd   Erie, PA 16504

(814) 403-4027

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(814) 403-4027

1320 E Grandview Blvd
Erie, PA 16504

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary M. 
Évaluation :
5

This location was excellent, and Kylie was super nice.. however my original reservation was for 337 W 12th St 16502. I didn't realize that reservation pick up times were exact , so when I got to place at 4:30pm instead of 3pm I was informed by a very stoic woman that my 24hr reservation, that was held with major credit card, was now due back at 9am because I was late and hadn't called so they rented it out to someone else at 9am the next day .There were no more available at this location so I had to go to across town to a different location. I never received a Courtesy call or email to see if I was still planning on picking up Truck. At no point was there an apology. She just simply stated "You didn't pick it up on time. or call." I asked if there was anything they could do and then she informed me that there was one available at E Grandview location if I wanted I could go there and pick it up. *Not customer friendly at all! Isn't a 24hr reservation exactly that! What's the purpose of holding reservation with a credit card!

Maria J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tinisha J.  |  Expérience générale 
Évaluation :
5

Ordered and got it the same day, within an hour actually, less than 2 miles from where I lived. The trailer worked perfectly for the job. The customer service was great. Only complaint was perhaps the you tube videos, making the return process much more complicated than it actually was.

SUSAN B. 
Évaluation :
3

Two pieces of furniture got slightly damaged due to the way James Breter Co. packed them. And your team had a hard time knowing delivery status in regarding moving help who was picking them up and delivering/unloading them.

Chuck B. 
Évaluation :
5

Very knowledgeable and helpful staff. Have been there several times and always have had a good experience.

BARBARA K. 
Évaluation :
5

The app for returning the truck or equipment was absolutely horrible I could not return truck with the app ..

MICHELLE G. 
Évaluation :
5

maybe a newer truck, this truck was sounding a little pitiful..lol but the service was excellent!

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M.  |  Expérience générale 
Évaluation :
5

They are so helpful and do there best to find what you need! Go above and beyond, Thankyou!

michelle t.  |  Premières impressions 
Évaluation :
5

Had a communication problem but they took care of me, I was satisfied.

Shirley m.  |  Premières impressions 
Évaluation :
5

Great place for short term storage!

Colleen T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna P. 
Évaluation :
5

Everyone at Uhaul was very professional. The truck ran like it needed some TLC very sluggish. Thank you Cheryl.

CHERYL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leisa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B.  |  Expérience générale 
Évaluation :
5

Thank you! Great staff and very clean .

Ollie L.  |  Expérience générale 
Évaluation :
5

The service girl was really nice and got our truck for us. She was very knowlgedable and professional.

RITA C. 
Évaluation :
5

The staff in Erie were very friendly and helpful. The storage facility was very clean and well lit.

Christina F.  |  Expérience générale 
Évaluation :
5

Outstanding storage experience.

David A.  |  Expérience générale 
Évaluation :
5

I was called the week prior to the installation Toto he base…. very nice. Excellent service à la clientèle. Very friendly and helpful! Made you feel like they valued me as a customer… both the young lady who checked me in and the gentleman who didn't installation refreshing to find people who like their job and give high quality service!

James T. 
Évaluation :
4

been trying to get a hold of someone. They billed be 9 $.and some cents for gas and I put gas in above when I left. need a responce

CHARLES T. 
Évaluation :
5

Nothing. The young Lady that opened the doors at 9:00 AM PROMPT was efficient and had me out the door in 0,2 Mins. The Gentleman that checked me in was courteous, friendly, and assisted in dropping the trailer. All good stuff

FRANK B. 
Évaluation :
5

Was a relatively short term rental, and all went very well. Would recommend to anyone I know and would also rent here again.

Ernest M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh E.  |  Expérience générale 
Évaluation :
4

Van was not ready at reserved time. Waited an hour before it was ready

Rich K. 
Évaluation :
5

Great experience

Jonathan W. 
Évaluation :
5

I do not blame a bad reservation and having to drive an hour on the pick up location. The pick up location was Awesome! The reservation system, getting put on hold due to an error, getting disconnected made this a lot more stressful. Plus having to drive an hour because the equipment reserved was at a different location. Calling a local supervisor did get it sorted out

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanic P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

M. Elizabeth W. 
Évaluation :
5

Very pleased with the level of service provided by the staff at this location. Will definitely use again for future truck rental needs and will recommend to my family and friends.

CHESTER C. 
Évaluation :
5

Your staff was very professional. The facility as well as your truck was very clean. The staff at this location was pleasant and helpful. I would recommend a friend or family member.

DIONNA B. 
Évaluation :
4

Make sure fuel level on contract matches actual level

JOHN O. 
Évaluation :
5

Keep up the good work!

Nicole M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorissa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA J.  |  Premières impressions 
Évaluation :
2

Cocky attitude from GM rates for rental jacked up because nothing provided for hooking up to tow vehicle unless purchased. Excuse was "50 % not returned " paid more for ball slide than rental, light connection on trailers not compatible with yourtow attachment installed by uhaul

Daniel V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken S.  |  Expérience générale 
Évaluation :
3

One of the 2 trucks we reserved 6 weeks in advance suddenly wasn't available and we were told we could pick one up from another location but it wouldn't be ready for 4 hours. We had the movers all ready at our home waiting. The 50 dollars you get back is not at all worth the inconvenience. Will never use them again. I'll try a competitor

HOBART C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
4

My reservations for this rental were for the Pittsburgh Ave location. When I arrived I was sent to the grandview location because Pittsburgh ave didnt have my rental available

CHARLOTTE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENEDICT L. 
Évaluation :
5

Improve website interface. I had to use this location because of an issue with the booking website from 11 days prior. The staff I dealt with was extremely helpful, and made an unpleasant situation more than manageable.

DONALD C. 
Évaluation :
3

My original reservation was at the 1505 Pittsburgh Ave location in Erie, PA. Got there 30 minutes prior to our reservation time and they had no trailer for us. They said the person who had it before us was due at 9am that day and had not brought it back yet (almost 5 hours late). Employees were indifferent to our situation. No one had called or texted us a heads up prior to this situation. We had to ask and persist that they check surrounding area Uhauls to see if they could locate us another trailer, which they finally did with some prodding. Overall not impressed with the help, concern, and thoroughness of the customer service. We then had to drive across town to get a trailer at the East Grandview location. No discounts, no apologies, not even a blink of the eye. As a great wise man once said "You know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN C. 
Évaluation :
5

Quick pick up and drop off. Good customer service would use again.

DANIEL H. 
Évaluation :
4

The employees at this Uhaul are very polite and make you feel welcomed. I will definitely rent from them again.

BEATRICE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
1

From start to finish, this was a terrible experience and I will never use uhaul again. From being charged many times the incorrect amount, to being told whileI hired movers, uhaul did't hire them and there not coming, to NO ONE delivering my box as I paid for, I am done with Uhaul forever. I will be sure to tell all of my friends about how terrible this was as well.

Wade J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
4

Good staff and great space! Only concern was the amount of trash left behind by others inside the pull in.

Tica N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F.  |  Expérience générale 
Évaluation :
5

I loved dealing with the (in person) local store, however, online and their call center was a horrible experience. In my opinion, the call center "up charges" you for services you dont need. When I need a truck for 3 days, I dont need it for 7. I needed a truck from PA to Alabama and back. They try to throw you into a one-way that is ((far more)) expensive than just paying the straight 0,79 a mile charge. Again, in my opinion, they fudge the numbers to their favor on a one-way... I think they manipulate the numbers with the taxes, insurances to their advantage, so its more money in their pocket. They probably do this bec they can get that money back.. They will NOT tell you the exact tax you will have to pay either. If I live in PA, you should be able to tell me EXACTLY what tax I will owe you.... I actually had one of their online associates, tell me if she told me, she could lose her job.. Something funny about that comment that was made to me!!! Made me not trust UHAUL... I also had a male associate at their call center lie to me, telling me I will get a brand new truck bec of the 1600 mile ride. I also didn't like that I could not reserve a month out from my trip. The only helpful person online was April, but even she was constrained to their policies.. The algorithms used to calculate the amount due in their computers tend to favor the company and NOT the consumer.. Erie local store was fantastic. I even had an associate tell me at one of Erie local stores that the call center is always screwing things up for them... I wonder why?? I agreed with him. Erie local stores, 10 stars, online-- minus 20 stars...

MARK G. 
Évaluation :
1

The lady that was supposed to connect the trailer to my truck only sat the hitch on top of the ball and connected the light plug. I was not even half was home on the interstate in a rain storm and the trailer disconnected from my truck. It scared me to death trying to get pulled over and not cause an accident. I tried to call the site and could get no answer so turned to family to help me so I got home. I have rented through UHAUL several times and never had an experience like this. I was so scared and never should have felt that way. I would like to speak to someone more about this in person

Aimee F. 
Évaluation :
4

Nothing keep up the good work

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbas W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toni m.  |  Expérience générale 
Évaluation :
3

I found garbage behind the seats. The truck rattled when i pressed the breaks. It hydroplained when i turned on the highway at aboutb10 mph. I also reserved a 26 ft truck abd an appliance dolly which the location had no appliance dollys.

Kyle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORRANDIUS J.  |  Expérience générale 
Évaluation :
1

The employee handling my rental was rude and condescending, U Haul for all my concerns, and when i complained more and drew issues to their attention, I was told "I only work here this is not my company. Over all a terrible experience and I will never use uhaul again. Apparantly you condone this behavior because it happened at both pick up and delivery.

BRUCE E. 
Évaluation :
5

Excellent clean facility, environment controlled. Moving carts are available. Very good unloading/loading zones.

LORIN B.  |  Expérience générale 
Évaluation :
5

Ryan was great. I needed to flex on my instillation date as I live out of town and don't get to the city every day. The install was quick and finished ahead of promised time.

Eric A. 
Évaluation :
5

Rien

MARNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFREDO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK P.  |  Premières impressions 
Évaluation :
5

Nothing! The check in and check out process was super easy, very friendly staff, extremely helpful!

Matthew G. 
Évaluation :
5

Great sales clerks

CHERYL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERAMY T. 
Évaluation :
2

The entire experience was dissapointing. I called the National Call Center and rented a 26 ft. truck. I was directed to a location on the West side of Erie near the time of closing. I drove there only to find that they did not have the truck. I was told that the Call Center mistakenly sent me to the wrong location. The correct location where the truck was at was on the other side of town. I barely had enough time to get to the other location before it closed. When I arrived they informed me that they had no appliance dollies to rent me even though it was part of the contract.

STEVEN P. 
Évaluation :
5

Seats had stuff on them but other than that it was a awesome ride

Stacy I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Honor a reservation. Mine change 2 times.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
5

More appliance dollars

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S.  |  Expérience générale 
Évaluation :
2

The day staff was fantastic. Repeated after having an expectation set of being able to access my unit, I was not. The worst part was having many, many phone calls and multiple messages go completely unanswered and unturned. A spit in the face as a customer. I have closed my unit and moved my stuff elsewhere.

Justin C.  |  Expérience générale 
Évaluation :
3

I made an appointment 2 weeks later I checked to see how progress was going they said there was no appointment so I had to make another appointment they installed the wrong electrical

James K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Desiree J.  |  Expérience générale 
Évaluation :
1

because i was a little late on retuning on your off day i was charged for a 2nd day i will never use you again

THOMAS B. 
Évaluation :
3

We have no complaints! Service was quick & efficient, both in pick up and drop off, and the ladies at the service counter were wonderful!!

VIVIAN K. 
Évaluation :
5

U-Haul East Grandview location has an excellent staff. They are professional friendly and know what they're doing. Sometimes it takes a while for phone calls to go through. Great service !

JAMES B. 
Évaluation :
1

I repeatedly was denied access to the storage unit prior to 10pm. Multiple calls to the after hours help manager number went unanswered and unreturned. The service during the day was fine, but I will not be back. Last night I was denied access again prior to 10pm and it REALLY screwed me over. I will be cancelling my unit before the end of the current billing cycle and moving to another location.

JUSTIN C. 
Évaluation :
5

Great people and experience. Professional, smart, polite. Job well done. Made the day local move easy. Merci.

Stanley G. 
Évaluation :
5

Very good customer service. Prompt courteous and fully explained everything.

Linda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T.  |  Premières impressions 
Évaluation :
5

Longer dollies/carts would be helpful as some items ( couch, long dresser etc) are longer than what fits on the cart and using 2 carts does not steer well.

JOE Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily A.  |  Expérience générale 
Évaluation :
3

People I spoke to on the phone were not helpful

Alassia R. 
Évaluation :
5

Longer dollies would be very helpful, useful, and convenient as some items to be tired are bigger and longer than can fit correctly on the dollies available and using two at the same time to fit the items does not steer well at all. Other than that, great and very clean facility, kind and courteous staff, and easy process all around. Merci.

JOE Z. 
Évaluation :
3

We returned the truck after hours so we had no contact with personnel.... But very glad to be able to rent a truck.

Pascal L. 
Évaluation :
5

Very smooth and easy to navigate

DEANNA B. 
Évaluation :
2

Staff was rude and they didn’t care about customer service

SCOTT M.  |  Expérience générale 
Évaluation :
3

The job was not finished, got home later to see that the side panel was not put back together where they hooked up the wiring I am not happy about something that cost over 400 and was not done right !!!!!! No ink cartridge for their printer for a receipt also at facility !!

Chuck D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VIRGINIA W. 
Évaluation :
5

Owner was awesome. Had hitch installed here and rented trailer. Excellent service

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELDON T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kaitlyne m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY W.  |  Expérience générale 
Évaluation :
3

Get my reservation right next time

Raymond W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W.  |  Premières impressions 
Évaluation :
4

I paid over 2 000,00 $ for a 20' truck that had front suspension problems.loose joints and bad alignment.not fun to drive long distance with a death grip on the steering wheel!!

Todd M. 
Évaluation :
4

Keep up the great professionalism.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elissa p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETERA S. 
Évaluation :
2

Sorry if I knew that had to walk a half a block just get to my stuff and take a trip every time I wouldn't have rented my storage in the fitplace. In my health condition i could used a place closer to the front of the bin g so I have looked for and found a better location and will be moving out this month.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
3

The store was very clean and well-maintained. However once my truck was loaded and I was on the road the engine light came on. I filled the tank and then the engine light went off. They were very pleasant customer service wise, however, the equipment was not great and there was dog hair everywhere.

PAMELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
4

Only thing I feel is not good is the pillar space inside the unit we received..it takes up some much needed space for us.

KEVIN E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard S.  |  Expérience générale 
Évaluation :
5

Kaitlyn was very helpful in providing installation costs for a hitch to my Lincoln and scheduling an appointment. When I arrived with my auto for the install of the hitch, Ryan friendly and efficiently had the work completed. Will definitely share with my friends. Uhaul should be extremely proud of your representatives. Thank you. Dee

Dee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA H. 
Évaluation :
5

It was surprisingly easy to rent a van to go camping. We had more than enough room for all our gear. Easy pick up and quick easy drop off.

SHEILA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
1

Twice now I have received outrageous bills after my rental with a promissory note filled out on my name. No phone call, no email or no correspondence whatsoever to resolve matters just an email with hundreds of dollars of promissory notes??? Shady business U-Haul!!!

SCOTT M.  |  Premières impressions 
Évaluation :
5

Front desk guy was very friendly and quick.

David A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
3

Was not happy with decision making with staff.

William D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie B.  |  Premières impressions 
Évaluation :
5

I enjoyed using the app. Prior to obtaining the rental, it would've been good to know that I would need to have a second person to verify information. When I used my wife, she thought she was receiving a prank call. It delayed the process.

stephen Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan N.  |  Premières impressions 
Évaluation :
2

they were the best > NOT!!!

Daniel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob H.  |  Expérience générale 
Évaluation :
4

Cup holders in cab had sticky dirty residue from spilled soda from previous renters. Interior cab windshield had dirty haze on windows. While I was overall very happy with the truck I would have expected better service at the price I paid for this rental. I shopped around for rentals and found your insurance rates the highest of all carriers. I will continue to shop around in the future, but you'll need to be competitive to to keep my business.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Nothing, the staff is very nice and helpful! Great Location, I will never go to another location.

JONISHA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie S.  |  Expérience générale 
Évaluation :
3

Everything is great expect the fact that no employees are EVER wearing masks when you walk in. That’s the only reason it’s not five stars.

Eric K.  |  Expérience générale 
Évaluation :
5

I really appreciate the drive in bay for unloading. in our weather, it's a real help. other storage it's all outdoor back up to a loading dock. So glad you provide flat trucks.

Donna W.  |  Premières impressions 
Évaluation :
2

While the storage facility was everything it needed to be, an employee gave me incorrect information regarding billing and the manager of the location was less than helpful. It wasn't until I contacted Ean in upper management that I settled it. I wouldn't recommend this location due to the lack of training regarding policy for their employees.

Michelle A.  |  Expérience générale 
Évaluation :
5

The gal at the desk was very knowledgeable and helpful.

amy p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony s.  |  Expérience générale 
Évaluation :
5

Very nice facility, but I miss KMart

Robert L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F.  |  Expérience générale 
Évaluation :
5

Their facility was so clean all the time. Never had issues with a messy bathroom and it was alway stocked well. I would definitely use U-HAUL storage again and again.

Megan L.  |  Expérience générale 
Évaluation :
5

I've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. Merci.

Dennis K.  |  Online Move In 
Évaluation :
5

Everything about my storage experience was great. Excellent facility!

Sheryl M.  |  Expérience générale 
Évaluation :
5

The gal that helped me get my storage unit set up was very nice. She made the experience very easy.

Kyle C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

irean s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty R.  |  Expérience générale 
Évaluation :
1

I'm not sure if anyone else even works at this uhaul facility because Tiarra was the only employee I ever saw and she is FANTASTIC. I was in my storage unit and saw a cockroach when I brought it to the facilities attention Tiarra was the only one concerned. It took a call to customer care and multiple calls to Tiarra to get anyone to call me back on the matter. The lack of concern from the General Manager, Ryan, was terrible there was no concern. I felt like I was bothering him when there were cockroaches in my unit. The only reason I rated this review poor was because of the general manager, if I could just review about Tiarra I would because she is fantastic and really knows how to handle guest issues.

rachel c.  |  Expérience générale 
Évaluation :
5

The staff was very helpful. They made the process easy. I appreciate that everyone was friendly as well. If I ever need to store anything again, I will definitely be using this particular facility. Merci.

natalie a.  |  Expérience générale 
Évaluation :
5

Thanks for all your help I’m sure will be doing more business together

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy M.  |  Premières impressions 
Évaluation :
5

Every employee was very helpful and courteous each and every time I called or stopped in to ask a question. The first month of free storage with a truck rental was a nice bonus.

Thomas F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM B.  |  Premières impressions 
Évaluation :
5

I dealt with 2 different guys and both were super helpful and made things smooth and simple! Ryan and Josh (?? I think). I dealt with the other 2 locations in Erie and had garbage customer service with both, but the staff at E Grandview was awesome to work with

Leah R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi S.  |  Premières impressions 
Évaluation :
3

They told us they didn't have the size that we reserved. When we questioned them they suddenly "found" the size we reserved.

Scott C.  |  Premières impressions 
Évaluation :
5

Calvin was so helpful during this process of getting a storage unit. He answered all of my questions with a smile. I would highly recommend this storage facility.

rachel c.  |  Premières impressions 
Évaluation :
5

Ive filled out the survey three times now witb errors each time it is submitted. Im not sending it again. The facility is extraordinarily clean and well maintained. Security is second to none. Very easy process. I would recommend to everyone

Patrick M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl M.  |  Premières impressions 
Évaluation :
4

The online system assigned me a non-existent room that was not on the map. When I went to in-person service, they were very courteous, efficient, and helpful and resolved the problem. The online system needs to be corrected to solve this problem. Otherwise, I had no problems and was very satisfied in the end.

Jane D.  |  Online Move In 
Évaluation :
5

No card is actually needed to enter or exit the storage facility, anyone can go in, so not sure how secure the storage is from vandals or thieves. No security personnel in the facility could be potential place for an assault, i would not feel safe going in alone.

Donald G.  |  Premières impressions 
Évaluation :
5

The staff was awesome. Tiarra was very friendly and explained everything very clearly. The units were extremely clean!!! I was very impressed!!!

Natalie N.  |  Premières impressions 
Évaluation :
5

I rented a moving truck and a storage unit for the first time, and the process was quick and easy. The employees I spoke with on the phone and at the U-Haul center were professional and helpful. Very happy with my experience here!

Jennifer L.  |  Premières impressions 
Évaluation :
5

I had a last minute emergency move reserving a truck and unit was easily accomplished and a huge weight taken away off of my shoulder, and at pickup employees were quick and pleasant

Andrew J V.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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