Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Great
The storage unit I was assigned was very close to the door so that we could move things in and out easily. I felt very secure leaving all my belongings there for two months while I looked for a place to live. When it was time to move out, I was very happy with the professionalism of the staff and especially the manager, who was very helpful. Thank you for an awesome experience.
Lillian was so very kind, friendly, and helpful, answering our questions very patiently. She was knowledgeable about your facility and took the time that was needed to be sure that we had a good experience. Thank you to her for making this necessary storage-season for us so pleasant!
Excellent service. Very friendly and helpful people
Very kind staff which was much appreiated because the UHAUL for Fresno, CA and the 800 number were not too helpful. Great end to a terrible experience since the time of my booking. I appreciate the Evanston staff!
Staff is difficult to get a hold of on the phone. I left numerous messages regarding my move out and no one ever replied.
Easy unloading in the dock. Elevator worked and held 3 carts at a time. Carts were nice. Easy to work and finished rather quickly.
Thanks Adam!
George and Adam were very helpful! Thanks
Great service!
I have been a loyal renter since 4/11/11, more than 8 and a 1/2 years. UHS has been terrific and helpful. Thank you!
Great Customer Service
Good facility.
The Manager Adam makes serious errors promises to correct them & never keeps his word. He tried to clean it up w/free rent but that won't cover ANYTHING I LOST due to water damage HE KNEW ABOUT BEFORE
The roof is in disrepair & the General Manager Adam is aware of the issue yet, still allowed units that are directly affected by this issue to be rented to customers. He didn't include my insurance.
I appreciate the service and consideration given by U-Haul during my storage tenure. The facility should have bolt cutters available to cut locks in case customers lose their keys.
The worker Martel was very helpful and respectful gentleman to my elderly mother and very Patient with wonderful customer service.
Super Service in Urbandale, IA and Evanston, IL
1
All workers was very nice
Bad customer service. Central Uhaul takes no accountability for customer satisfaction. Do not use this company in the Midwest region, I’m having to go to arbitration to get a refund.
I paid for a climate controlled unit and each time I came to the place it was sweltering inside. Make sure the a/c is actually being maintained.
thanks
Very clean storage units!
clean easy access with a truck bay. perfect to load or unload in bad weather. plenty of dollies and hand carts.
All my questions were answered.People were very helpful
Martell is very funny and professional. He made a stressful situation (moving) not so bad.
Unit was a long walk from the door.
Easy to do, nice facility.
Wheee!
The guys were very kind and accommodating.
YOU HAVE THE WRONG EMAIL AND THE WRONG NICK ZAVAKOS!..... QUIT EMAILING ME OR YOU SHALL BE REVIEW BOMBED UNTIL THE SUN EXPLODEDS!!!!!!!
The only challenge with this site was the parking. There were often long term (all day) or Uhaul trailers parked in the spots needed for access to the storage units
The storage unit in Evanston closes at 7 and I think that’s way too early
Only negative comment is that I had an expensive wool rug stored and it took on moth damage. That was disappointing.
I've used this facility a number of times and I have always had a good experience. Make sure to ask about offers and promotions in advance.
4 stars basses upon the following: Men’s restroom was not accessible and very unpleasant odors can be smelled in the surrounding area. Hopefully this issue will be repaired soon.
I made an an agreement to dispose of my stuff inside a storage unit, and paid them all the fees and everything, and double checked because I'm travelling. They didn't cancel it. Now at collection...
Staff was exceptionally helpful and friendly.
I recently received an email from UHaul saying my unit had been vacated. I was out of town & never authorized this. it took 3 hours on the phone to clear up that a mistake. Unacceptable aggrevation.
Excellent customer service. The one way rental with a storage locker is a great deal
Great experience. Denise was super helpful.
Great Staff
I was very pleased with the storage facility at 2125 Dempster Street in Evanston, IL. The space was well maintained, access to the unit was convenient, and I had no problem using the loading docks.
My overall experience was very positive. Very happy to have used uhal for my moving and storage needs. I would recommend having an additional check in person. Or a self check out for reservations.
Devon from U-Haul Dempster went above and beyond to fulfill my reservations (truck & storage). Despite the initial chaos, Devon adapted to the problems and helped me get a storage unit the next day!!
Your website is never working to pay online. Your manager at the Evanston, iL facility was very uncooperative. Always had to reach corporate office for service. Corporate staff were helpful.
Terrible experience.
Friendly staff. Clean facility. Would recommend.
Thank you as usual for the service.
Thanks for running such a great facility!
Need better and more staff here. Always a long wait for help. Slow service
The lack of customer parking made things difficult. Even though there is limited street parking, traffic makes it challenging to use when moving storage items to a vehicle.
