Le client n'a pas laissé de commentaire.STEPHEN O.
Customer Reviews for U-Haul Moving & Storage of Evanston
Pour nous contacter
Evanston, IL 60201
(Btwn Dodge & Mccormick)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam - dim : 7h am à 7h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very professional!!!!!!Tom P.
Le client n'a pas laissé de commentaire.ALICE R.
Rental was quick, painless, and flawless. Great service.ROBERT E.
The van smelled really badly - not sure if it was a previous users items...warning alerts for open rear door were confusing. I was forced to stop several times to check that doors were locked / shutJOSEPH Z.
Le client n'a pas laissé de commentaire.Alexander H.
Charge 20 $service fee for returning after hours. Absolute theft as this was never mentioned anywhereEZEKIEL J.
Le client n'a pas laissé de commentaire.DAVID F.
Roofing materials, mainly nails, left in 12' trailer by prior user. Clean out trash. Personnel were great, every one. I like them all and come back to this location because of them.CHARLES B.
Le client n'a pas laissé de commentaire.JORDAN C.
Le client n'a pas laissé de commentaire.Diju G.
Make sure the inside cab is wiped down and no tissues or crumbs from previous renter is left behind, especially during covid but excellent customer serviceShirley S.
Le client n'a pas laissé de commentaire.Alan H.
Le client n'a pas laissé de commentaire.ROSS R.
Customer service over the phone was very professional and handled what I needed. Truck was in perfect condition and the whole experience was extremely convenientFrank J.
Nothing really, the guy that help me when I got there was very friendly and efficientMauro V.
Le client n'a pas laissé de commentaire.THEODORE L.
Le client n'a pas laissé de commentaire.Kirill M.
The only issue I had with the whole rental experience took place when I returned the truck after hours; the myuhaul.com website was down. I parked the truck in the uhaul padoing lot and dropped off the key in the keybox and went home to try the return remotely using the Wi-Fi. The website loaded successfully but there is a point where it asked to scan the location barcode located at the entrance door of the store, which I didn't know I needed for the return. I ended up sending an email with the picture of the gas mileage and gas tank, but it would have been a lot easier if the location barcode was posted in the website and/or facebook page.Ivan H.
The charge for gas wasn't cool. What they put in the paper for the beginning amount was incorrect and what actually was in there werent the same. When I brought it to their attention after the fact, they said I should have filled out everything in the text before I left the premises. I didn't know there was a text. There was no instruction in that way. Idk if I was charged for the torn blanket or not,because I didn't get a receipt before leaving, but the blanket was torn when we got it. I should have been able to review an itemized receipt before accepting a verbal quote at the end. This wasn't professional and I still don't know how they came to the end quote. I didn't argue with the guy at the end as it was clear that he wasn't budging and was not empathetic. He was also not giving me any papers so what could I really do but say ok?KRISTIN G.
The mileage went up one mile literally as I turned out of the lot so that felt like a cheap extra dollar! The lock was also frozen to get into the cargo hold to get the keys in the morning so that was hard to open. Also the truck was basically blocked into a area of the lot so it was hard to maneuver out and just costly for gas and mileage. But the vehicle did the job, no real complaints.Jordan O.
Le client n'a pas laissé de commentaire.Andrew L.
The guy who received the cars and sign off, is a pain in the rear. His service is pathetic and totally unprofessional. The clerks from inside are the best ever.Nick U.
I dropped of the trailer and the attendant told me that they would send the receipt by email. No problems expected. When I received the email, there was an addition fee of 15 $for cleaning. There was no cleaning needed. The back of the trailer only had the furniture pads that were rented. Don't trust this place. If you rent, stay until you receive the receipt.MICHAEL M.
Le client n'a pas laissé de commentaire.Marge M.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.ABETI K.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Brian B.
It may be increased staff at busy times to reduce the wait. But this is a great place to rent a truck or a storage spaceJeffrey K.
Le client n'a pas laissé de commentaire.Darrel W.
Le client n'a pas laissé de commentaire.Miguel A.
Le client n'a pas laissé de commentaire.Lawrence B.
Le client n'a pas laissé de commentaire.NIHAD N.
This is a secure place to store things, but think it was too expensive for me and my family. Thanks Adam for being so helpful over the past year as we stored our things. I am grateful that you are the manager there.John P. | Expérience générale
Le client n'a pas laissé de commentaire.Mohmmad P.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.Charisse R.
Le client n'a pas laissé de commentaire.FERNANDO D.
Would recommend establishing a loyalty program. I have been using uhaul auto transporters for years and it would be nice to get a free rental or discount after so many rentals.GENARO F.
Le client n'a pas laissé de commentaire.KENNETH K.
I think you are at the top of the game nowCLAYTON R.
I just rented a pickup truck for the first time in a year because of Covid. I had a nearby business, for many years I used to rent trucks from this location, Adam and Dave were two of the best guys ever. They both consistently went above and beyond to make renting trucks a painless thing. The best.jeffery H.
Le client n'a pas laissé de commentaire.JAMES B.
Good customer service at front desk and easy return.CLIFTON T.
Smooth in every way.TRICIA T.
Le client n'a pas laissé de commentaire.Daniel P.
the staff went out of their way to not speak with or engage with me at all, they prefer to let the phone go to the main, national number. i'll never use this store again.GEORGE D.
Le client n'a pas laissé de commentaire.Michael A.
Terrible customer service. Signed in ahead of time and when the credit card system was down took 45 minutes to get a van and the lady helping was eating McDonalds and asking customers to take out cash or come back later. Embarrasing.Bruce S.
Le client n'a pas laissé de commentaire.MEDARDO G. | Expérience générale
Le client n'a pas laissé de commentaire.NATHAN L.
This was not a great experience. U-Haul was not helpful with the process at all. My ubox was extremely delayed (2 weeks) and U-Haul didn't notify me at all. It wasn't until I called to check the status, 2 days before scheduled arrival, that someone on the phone casually told me it hadn't even shipped out yet. When it did arrive (after the SECOND guaranteed arrival date), I wasn't notified until the day after I was supposed to receive it. Finally, when my ubox was released to my movers in Lafayette, they charged the wrong card with 895 $causing my account to go in the negative. Luckily my fiancÃ© was able to send me the money that should have been charged to his card, but I incurred a 14 $transfer fee. Also, a few of my things were broken upon arrival. It was a bad experience and I wouldn't recommend or use this service again.Tracie D.
Le client n'a pas laissé de commentaire.Le Dominic W.
The young man who helped me was fantastic! He was so helpful and kind with impeccable manners. Just a wonderful and customer service. I'm so grateful for his assistance and beautiful nature.Lori R. | Premières impressions
Customer rep I dealt with for truck return and the guy for box return were both great.William T.
Everything went smooth!ERIONEXI M.
I have dealt with the people running the Dempster location for many years and in different contexts. The are uniformly inefficient, disengaged, unhelpful and generally surely.Anne P.
I have rented about 10 vans in the past three years or so from this location and they have always been good. My experience today put such a bad taste in my mouth that I may not go back. A ridiculous amount of verifying in 10 degree weather. The van use came back from an earlier rental. I was asked to take photos of any damage to the van before leaving. I was also asked to verify the mileage and gas. I was told there was a 1/4 tank, but it was below that. The van was dirty and had a fair amount of snow, road salt and slush to give it a proper look over. I was instructed to follow these prompts, but I got to a point where I couldn't take any more pictures. When I went back in the store to dispute the gas level and the verification, the manager told me not to worry about it and to return the van with what I thought the gas level was at. What was the point of having me do all of this b.s., if it really didn't matter? Very frustrated with the â€˜newer manager'.Daniel C.
Software amazing. So easy to use and rent from my phone !Joshua L.
Le client n'a pas laissé de commentaire.DENISE M.
To Whom it may Concern This company has to go through a MAJOR training for their staff. They don't care about customers' service or their job, horrible, horrible, horrible on-site service, no pride in their work. I have rented u Haul different times different places over the year, same nothing has changed. I always rent from HomeDepot Penske several times a year. This time didnt have any trucks available and that how endup at u-hal. Im willing to talk to someone about my experience. 773 742 6728. If you dont care about this experiance please disregard all this and do business as usual. Please dont have the maneger from this site to call me if your will call. MerciALBERTO M.
I did not go into the store. I just dropped off to personnel outside. Staff was very friendly.Kristine P.
Le client n'a pas laissé de commentaire.Kyle G.
Didn't have all the equipment that I ordered.(furniture dolly). But they could sell me one! Ordered two packs of blankets. Only used one and they would not refuund me the 10,00 $. Must not get much repeat business, at the least not mine!Michael W.
Le client n'a pas laissé de commentaire.CLAIRE B.
Le client n'a pas laissé de commentaire.XIAOLONG C.
Le client n'a pas laissé de commentaire.Scott S.
Gentleman who greeted me and checked me in was very friendly and patient with me. I don't have his name handy but please thank him for me. Also, the gentleman that received my returned equipment was very helpful and polite. He was so efficient and went through everything quick enough since it was freezing cold. I truly appreciated that!Yaranzeth L.
Clean the truck. The fuel level droped 1/8th after driving one mile. The amount of fuel in the tank was inaccurateEdouard C.
Le client n'a pas laissé de commentaire.Dennis B.
ExcellentCJ B. | Expérience générale
The web page didn't work for self-serve pickup and return.Bruce W.
Le client n'a pas laissé de commentaire.KATALINA R.
great job getting me in, and out quickly and safelyHOWARD A.
Le client n'a pas laissé de commentaire.Robert S.
App at site didn't work Had to go inside to get keys Otherwise, everything was greatThomas S.
Service was awesome, no problem with pick up or return. Excellent service à la clientèle.Celeste G.
Words can't explain my feelings about this vehicleANTHONY S.
Check all trucks, before renting out, to make sure they all have locks and working parts such as overhead doors and interior lights.Kirsten K.
Adam was great!! Very helpful and knowledgeable! Worked very and was very personable! He worked very well with the other guy together and in tandem. Great experience!!! Please clone them!!Mark H.
Adam showed great customer service skills. Had a minor problem ( the location) 1st. the store was closed and the only drop box I seen was an regular unlocked mail box for store; however, the u-haul representative later on that night quickly gave another location. Thanks so much for Swift representative that get the job done. 2nd. Location given the male representative was very hospitable.Cynthia R.
Le client n'a pas laissé de commentaire.MATTHEW P.
U-Haul of Evanston has upgraded its service and now operates very efficiently - especially when checking in the trucks.Noel M.
Le client n'a pas laissé de commentaire.BRIAN F.
Quote was written up wrong resulting in surprise charges when returning. I waited 10 min and had to enter the office to get someone to check in the van when I returned.DEBORAH F.
Le client n'a pas laissé de commentaire.CYNTHIA B.
Le client n'a pas laissé de commentaire.Stephen O.
the Uhaul website was not working. But i knew the team at this location would take good care of me and they did! Even though some payment terminals weren't working, the front door wasn't working, the agency's app for Uhaul wasn't working well. The agency team is great! Fire your Agency support and website support teams!! PeterPeter G.
Le client n'a pas laissé de commentaire.MIGUEL G.
Le client n'a pas laissé de commentaire.Chris T.
Le client n'a pas laissé de commentaire.JOSEPH T.
Le client n'a pas laissé de commentaire.Maximo G.
Staff was amazing, helpful, and courteous. They should be the model for customer service.DENNISWILLIAM K.
I did NOT use uhaul. The order has nothing tondo with me. I called and reported the issue. I was told my email was removed from the order, and yet I have been receiving information about this rental all day. I will be checking my credit cards to be sure you have not falsely charged me. CamillaHaith@gmail.com 847-707-1899DONALD F.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.Edward P.
Le client n'a pas laissé de commentaire.NICK U.
Le client n'a pas laissé de commentaire.Ira S.
Omit the pay by mile requirement. This was not made clear during the booking process, so it felt like a sneaky surprise. Also standard car rentals do not charge by mile. If I knew sooner, I would've chosen a more convenient service with a different company.Shante B.
Le client n'a pas laissé de commentaire.Przemyslaw K. | Expérience générale
Le client n'a pas laissé de commentaire.GIAVANNA J. | Premières impressions
The storage unit I was assigned was very close to the door so that we could move things in and out easily. I felt very secure leaving all my belongings there for two months while I looked for a place to live. When it was time to move out, I was very happy with the professionalism of the staff and especially the manager, who was very helpful. Thank you for an awesome experience.Linea E. | Expérience générale
Lillian was so very kind, friendly, and helpful, answering our questions very patiently. She was knowledgeable about your facility and took the time that was needed to be sure that we had a good experience. Thank you to her for making this necessary storage-season for us so pleasant!Denis F. | Premières impressions
Le client n'a pas laissé de commentaire.Susan R. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis G. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD T. | Premières impressions
Le client n'a pas laissé de commentaire.Claire M. | Premières impressions
Excellent service. Very friendly and helpful peopleJerzy C. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas D. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy S. | Expérience générale
Very kind staff which was much appreiated because the UHAUL for Fresno, CA and the 800 number were not too helpful. Great end to a terrible experience since the time of my booking. I appreciate the Evanston staff!Alexandra C. | Premières impressions
Le client n'a pas laissé de commentaire.Claire H. | Expérience générale
Staff is difficult to get a hold of on the phone. I left numerous messages regarding my move out and no one ever replied.Kira F. | Expérience générale
Le client n'a pas laissé de commentaire.john m. | Expérience générale
Le client n'a pas laissé de commentaire.Joel D. | Expérience générale
Le client n'a pas laissé de commentaire.Tina/Michael W. | Premières impressions
Easy unloading in the dock. Elevator worked and held 3 carts at a time. Carts were nice. Easy to work and finished rather quickly.James-Grant R. | Premières impressions
Thanks Adam!Michael K. | Expérience générale
George and Adam were very helpful! ThanksMichael K. | Premières impressions
Great service!Linda M. | Premières impressions
I have been a loyal renter since 4/11/11, more than 8 and a 1/2 years. UHS has been terrific and helpful. Merci.LINDA M. | Expérience générale
Great Customer ServiceBarbara M. | Premières impressions
Good facility.Susan M. | Expérience générale
The Manager Adam makes serious errors promises to correct them & never keeps his word. He tried to clean it up w/free rent but that won't cover ANYTHING I LOST due to water damage HE KNEW ABOUT BEFOREAyesha H. | Expérience générale
The roof is in disrepair & the General Manager Adam is aware of the issue yet, still allowed units that are directly affected by this issue to be rented to customers. He didn't include my insurance.Ayesha H. | Expérience générale
I appreciate the service and consideration given by U-Haul during my storage tenure. The facility should have bolt cutters available to cut locks in case customers lose their keys.AUDREY H. | Expérience générale
The worker Martel was very helpful and respectful gentleman to my elderly mother and very Patient with wonderful customer service.Shawona T. | Expérience générale
Super Service in Urbandale, IA and Evanston, ILJerzy C. | Premières impressions
1Dennis G. | Expérience générale
All workers was very niceyaneek f. | Expérience générale
Bad customer service. Central Uhaul takes no accountability for customer satisfaction. Do not use this company in the Midwest region, I'm having to go to arbitration to get a refund.dennis k. | Premières impressions
I paid for a climate controlled unit and each time I came to the place it was sweltering inside. Make sure the a/c is actually being maintained.MATTHEW B. | Expérience générale
merciFelix M. | Expérience générale
Very clean storage units!lois m. | Expérience générale
clean easy access with a truck bay. perfect to load or unload in bad weather. plenty of dollies and hand carts.Fernando J. | Expérience générale
All my questions were answered.People were very helpfulneli k. | Premières impressions
Martell is very funny and professional. He made a stressful situation (moving) not so bad.Deborah G. | Premières impressions
Unit was a long walk from the door.prudence m. | Expérience générale
Easy to do, nice facility.Sara G. | Premières impressions
Wheee!David H. | Expérience générale
The guys were very kind and accommodating.Jeffrey E. | Premières impressions
YOU HAVE THE WRONG EMAIL AND THE WRONG NICK ZAVAKOS!..... QUIT EMAILING ME OR YOU SHALL BE REVIEW BOMBED UNTIL THE SUN EXPLODEDS!!!!!!!Nick Z. | Expérience générale
The only challenge with this site was the parking. There were often long term (all day) or Uhaul trailers parked in the spots needed for access to the storage unitsmatt w. | Expérience générale
The storage unit in Evanston closes at 7 and I think that’s way too earlyJames W. | Expérience générale
Only negative comment is that I had an expensive wool rug stored and it took on moth damage. That was disappointing.jill m. | Expérience générale
I've used this facility a number of times and I have always had a good experience. Make sure to ask about offers and promotions in advance.Geordan T. | Expérience générale
4 stars basses upon the following: Men's restroom was not accessible and very unpleasant odors can be smelled in the surrounding area. Hopefully this issue will be repaired soon.james t. | Expérience générale
I made an an agreement to dispose of my stuff inside a storage unit, and paid them all the fees and everything, and double checked because I'm travelling. They didn't cancel it. Now at collection...ABDULELAH A. | Expérience générale
Staff was exceptionally helpful and friendly.Thomas P. | Expérience générale
I recently received an email from UHaul saying my unit had been vacated. I was out of town & never authorized this. it took 3 hours on the phone to clear up that a mistake. Unacceptable aggrevation.Judith S. | Expérience générale
Excellent customer service. The one way rental with a storage locker is a great dealEMILY l. | Réservation
Great experience. Denise was super helpful.Susan F. | Expérience générale
Great StaffChris C. | Expérience générale
I was very pleased with the storage facility at 2125 Dempster Street in Evanston, IL. The space was well maintained, access to the unit was convenient, and I had no problem using the loading docks.John C. | Expérience générale
My overall experience was very positive. Very happy to have used uhal for my moving and storage needs. I would recommend having an additional check in person. Or a self check out for reservations.Sylvia J. | Réservation
Devon from U-Haul Dempster went above and beyond to fulfill my reservations (truck & storage). Despite the initial chaos, Devon adapted to the problems and helped me get a storage unit the next day!!Yishu L. | Réservation
Your website is never working to pay online. Your manager at the Evanston, iL facility was very uncooperative. Always had to reach corporate office for service. Corporate staff were helpful.QUINCY C. | Expérience générale
Terrible experience.Micah J. | Expérience générale
Friendly staff. Clean facility. Would recommend.Debra M. | Expérience générale
Thank you as usual for the service.Jocelyn F. | Expérience générale
Thanks for running such a great facility!Jessica D. | Expérience générale
Need better and more staff here. Always a long wait for help. Slow serviceMICHAEL E. | Expérience générale
The lack of customer parking made things difficult. Even though there is limited street parking, traffic makes it challenging to use when moving storage items to a vehicle.Eddie B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!