The employees at this location are awesome. I had no problems at all.
LINDA E.Customer Reviews for U-Haul Moving & Storage of Evergreen
Testimonials From Recent Customers
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The staff at this location are amazing. We needed a truck for a time sensitive use and they did everything in their power to make it happen. Great team!
WAYNE C.Wonderful customer service! Didn't make me back up when I was uncomfortable lol.
DONALD B.Our new Furniture was scratched up and broken. We had people U-haul recommend pack for us. Very disappointing and had to make a claim.
GERALD S.Everyone at the facility was helpful.
Mark R. | Premières impressionsThe manager and her mom who was also an employee there were mostly helpful but the women who helped us (who was the managers mom) gave us the wrong information- that we could be refunded money towards fuel if we brought it back over the fuel amount that we picked it up. Even though the contract states that uhaul does not provide that service, the staff shouldn't tell people that they do because then we weren't intentional about not putting too much gas in it. Thankfully, a very helpful customer service rep from the corporate office by the name of Emerald Onate did refund us the fuel money but if it is not policy, it shouldn't be said.
TORI H.I was once again over charged for the daily rental of a 15' truck, 8 gallons of gas and still have not been refunded. The three invoices I have make no sense and it appears that your trucks can use 8 gallons of gas to go 15 miles. I've been ripped off at this location almost every time I've used it. I was forced to use it this time as the storage location I was using offered a free moving truck and so I had to pick it up at this location. The owner/ manager is a con artist. I will never use this location again under any circumstance.
HEATHER K.Great service and efficient.
MARISA M.my box arrived on time, however it was not loaded onto a trailer for me on time; the location only had 1 person qualified to do so, has the weekends off, and did not get to it before leaving on Friday - even on Monday when we came to pick it up it was still not ready (late afternoon) and we had to wait for it to be prepared. Not really happy with this part, but the staff was friendly and apologetic about it.
ABRAM S.Great place with helpful people. Will use again and again.
MELVIN H.They gave us the wrong truck and asked us to bring it back after we already reached our destination and started loading up our belongings. We said we could t and they said to have it back by 2 and they would credit us the mileage. We drove a total of 60 miles and they only comped 20 miles and charged us full price for the rental even though we were only allowed to keep it for 5 hours. Ridiculous
DANIEL L.The GM Kimmy was spectacular when I called to discuss how the final bill was incorrect. She listened, and just took care of the problem without any hassle. She restored my faith in customer service. Wonderful person. Thank you
KIMBERLY S.Kimi and her crew have always given me great service - I wouldn't go anywhere else.
ALBERT H.Staff were under trained. Could not get computer to work. Printer not working so no paper receipt. The trailer I used was assigned to another customer.
Mark P.Great people. Nice & friendly. Keep up the good work.
JOHN R.Better computer training for staff.
DAVID KENNETH M.If someone is renting a trailer, show him how to lock and unlock the trailer to the car!
JUERGEN G.Man who checked me in was wonderfully polite, pleasant and professional.
CATHY R.Thank you very much for help making our move a positive experience!
STEPHEN M.easiest return ever
PATRICK B.Good service. Only used ubox in facility temporarily while storage unit became available.
ALFRED P.It was super easy returning the uhaul! She was nice!
Sara S.They need someone to answer the phone. Waited 20 minutes and I hung up. Called back an hour later, same thing, except the phone forwarded to a corporate line.
PAUL S.Always good service
JOAN M.best u-haul facility in the country...
EDWIN M.great professional customer service!!
EDWIN M.Thank you Kimi for a quick and wonderful experience.
Cyndi C. | Premières impressionsNothing to improve. Excellent service and equipments.
PATRICIA R.This location is pretty squares away. Well Done
ROBIN P.I think they had plenty of car haulers to where I should have been able to drop it off at a closer U-Haul location to my home rather than having to return it to where i rented it. Looks like they are hording them from other U-haul dealers in the area. The metal ratchets on the front of those trailers need better maintenance like lubrication.
SCOTT M.Definitely love how safe and secure the unit is. However, I wasn’t really explained how the check in/out works etc and even though the website said I’d get a free disc lock with unit but ended up buying one.
Johnathan D. | Online Move InDropped off at a corporate U-Haul location and received awesome customer service. We were told that they were going to charge us to clean the truck because of the condition of the cab, but when we explained to him that's how we received it, they waived the cleaning charge.
Eugenia R.Disappointed to see staff not wearing masks. Although it is no longer a state mandate, protecting your employees and customers should be a priority of your business until everyone in Montana who wants a vaccine can get vaccinated. Staff unwilling to walk me down to look a the units for rent.
debra m. | Premières impressionsStaff always helpful good customer service
Diana D. | Expérience généraleJill was fantastic! Very helpful and knowledgeable. From moving boxes to truck and trailer...great experience. Recommend Jake that does local moving. The worst experience ever. He forgot to schedule my move, showed up 3 hours later. Jam packed the trailer and didn't use provided blankets. All my furniture was scratched and damaged. Went from a great experience to total frustration for someone who bragged having 22 years of moving experience. Do not use these movers.
Tara T.Truck was bone dry on oil when we received it. Added 4 qts of our OWN motor oil to truck. Manager only credited 1,50 $ per quart.... we were not compensated for any inconvenienve nor for SAVING their motor..... ridiculous!!!!
SOPHIA S.Evergreen Uhaul is the place to go in the flathead valley ! They have friendly staff and quality gear. Rented here twice now.
DOUG G M.No answer at this time.
DAVID CRAIG M.The mileage from store to store wars quoted at 309. When I arrived they said it was 6,4 miles over. This was your quote and you charged me for the over. Quote with some leeway or do a small plus minus. Was I going to get money back if I was 6,4 miles under.
Trevor B.The employee that helped us was very caring, he too the time to help us through the process and saw us on our way. Customer service like this is really rare these days. Merci.
TAMARA G.Use a mask🤦â€â™‚ï¸
DEREK BENTON S.Fast, smooth, efficient and friendly.
BRUCE R.Fast and Friendly services at this Location
ROBERT M.Really easy process. Loved the convenient carts and the car pull in. Had some trouble figuring out how to sign in but eventually did. Seems super clean and secure. Really good price. Helpful staff.
Devyn Gabriella C. | Online Move InThe service was great. Fast and efficient! Very friendly staff!
RAY ALAN F.I have no idea? I'm so absolutely satisfied with the friendly service and great equipment!! I am impressed by how simple it is.
ZACHARIAH RUDD H.Fast and easy as always
GEORGE B.Some of the staff are nice and some are downright hostile. When we checked in, we worked with Jill and she was great then we came back and she was extremely rude to my husband. He was having trouble gaining access and asked for help and she screamed at him, "oh ok! Let me just drop everything and help YOU!" in front of several other customers. We even did electronic check out because we didn't want to go inside. They are also VERY slow with every transaction.
Rhian Y. | Expérience généraleNice staff, helpful. Quick to get in and out.
Jason M.personnel were quite helpful, but the process of checking out was *so* inefficient.
PETER F.For a long haul move I would have expected the equipment to be more current. No 12v lacceaory working, brakes were not great, vibration between 50-60 mph. Cab not very clean, loud, sounded like exhaust leaks, headlights not very good for highway driveway.
Robbie P.Great experience, hopefully we aren't moving for a while but, the guy working this morning was very friendly, helpful and we would definitely come back. We dropped off 1/17/21. Morning! Very helpful.
William Q.Great Service!!!!!!!!
Mark M.The price is way too high and there is zero flexibility w people who r struggling. I was about to lose everything and I rented a truck from I guys which means a month free and u guys wouldn't apply it because it had to be a new unit which is horrible because ur loyal customers should be somewhat of a priority.
Kristina F. | Premières impressionsThe last 2 times I rented a truck without any special equipment, it takes 3 people at the front counter to ring me up and get the truck. I already have a reservation every time but there is always confusion that leads to a long wait time. Why?? My experience with the front counter staff was very frustrating.
COLIN M.Extremely rude Assistant Manager. I would not recommend them.
LISA HELLENE G.When the trailer was dropped off the customer service representative said they were unable to help with the complaint about the equipment being broken disappointing they weren't able to help at all.
Amber H.The BEST staff! This Crew is Exceptional and Superior at Service and Performance!
MELANIE M.Need to have a truck or two that have studded snow tires (for added cost) that are used up in the mountains during the winter. I could not make it up snow covered hills.
VICTOR F.The storage is good and secure. I have been renting storage since 2016, currently have one unit and added another. The only glitch was the display on the outdoor card reader was inoperable. You couldn't tell if the card had been read, and you were checked in or out. We set off the alarm twice because of that. First time that has ever happened. I hope it is fixed before I have to go back later in the week.
ALLEN C. | Premières impressionsI can't express how terrific the staff is here. After a long road trip, I was treated like royalty, and with every contact I've had since. Thank you U-Haul! 5 STARS!!!
Stephen C. | Expérience généraleEasy access, easy online payment system, friendly staff and well priced for temp controlled space. We will definitely come back when needed! Tx!
JENNIFER B. | Expérience généraleCleanest facility I have dealt with. Would suggest you pro-rate the dates left on the month if days are left in the month. You pro rate when we rent. If I need storage again I will most likely find one that pro-rates when i no longer need it.
Gregg J. | Expérience généraleA pleasure doing business here.
Kevin D. | Expérience généraleStaff and facility are great
SCOTT L. | Expérience généraleAppreciated the security and temp regulation! Great job. Thank you
meagan m. | Expérience généraleNOT HAPPY!! NOT at all crazy about the trailer and tire issues and few other things we had the entire way from PA To MT super disappointed !!!! and not happy at all that there was no storage available in the size we needed, my suv is full and still full, we had to leave a few items there outside the storage and pray no one takes them. Your mainline of communications SUCKS! and no one got the messages from your calling center at 2:30 am and the the next morning when we call as we had been told they would make sure the store received the message and they would call us asap :( NO ONE CALLED!.I called again and finally someone from the actual store picked up. NOT HAPPY WITH UHAUL AT ALL!!!! The ppl in the facility were very nice . THATS it.
Bill J. | Premières impressionsI always had issues with Uhaul in the past, but this operation was excellent. Good employees.
Timothy N. | Expérience généraleOften the bay doors were locked when we'd try to get in so we'd have to get them to open the doors. It was super annoying. The alarm going off if you were in there for any prolonged period was ridiculous.
Shannon C. | Expérience généraleI do not have a complaint with the facility, itself, or any of the staff. My complaint is 100 % with the ridiculous reservation that was assured to me, but when I arrived, I was informed that the reservation is not an actual reservation, but it places you on a waiting list! I tried to call, but never received an answer...and was sent directly to the national number. I had driven from NYC to Kalispell, and had to find another place to store my things. REALLY NOT COOL.
Angela H. | Expérience généraleWonderful staff! Wishing that I wasn't moving away else I'd keep using them.
Jonathon D. | Expérience généraleThe store-front/office was crawling with customers when I arrived. Every employee I encountered over the phone and in person were accommodating in every way. They were knowledgeable, helpful and nice. When I was there in person, I noticed how well they prioritized customers. For example, one gentleman helped me and I'm fairly certain he is not assigned to work in the office. The way I saw it, he observed how many customers were at the front desk and came in from somewhere in back to help out. He wasn't as quick navigating the computer as the women who are in the office all the time. He was pleasant and patient and persistent but a regular office worker came along to take over before he could complete my reservation. The best thing was that he didn't get nervous or crabby; he just plugged along, giving a lot of effort, and kept a pleasant tone. I witnessed impressive teamwork and positive attitudes. I could tell the employees like each other, are happy working with each other, and are good at tag-teaming to get the job done; at least that's how they seemed in front of me, Both the hiring process and training program appear thorough and must be working as intended (either that OR an excellent labor pool exists at this location). The inside office offers every moving supply you can possibly need. The coolest, most helpful feature for me was the model unit(s) inside so a renter can experience the exact size of available units. Supplying customers with identification cards for authorized users is a nice addition for security; I have yet to experience how it works and the implementation. Importantly, the outside facility is well-designed to account for excellent water run-off. This is convenient location and egress is much safer now with the traffic light. The only improvement I can think of is the toll-free number. The menu options could be made a little more clear; I found myself frustrated with figuring out what number to select a few times.
Mary G. | Premières impressionsGo here first
DUSTIN B. | Expérience généraleNew, in great shape, secure.
Leon W. | Expérience généraleSIMPLY THE BEST UHAUL DEALERSHIP I HAVE EVER ENCOUNTERED!!! AMAZING and restored my faith in this chain, which I had previously lost all hope for.
Mike H. | Premières impressionsNeed more outside lights for unloading and loading
Matthew H. | Expérience généraleEvery questioned we had was answered, and we got a complete walk through! Jill was an absolute superstar!
Chandler P. | Premières impressionsSeen so many uhaul's on our 2000 mile trip I lost count. UHAUL is definitely the way to go!
Carla D. | Premières impressionsFelt safe going there during off hours, facility was very secure and clean
Elizabeth W. | Expérience généraleAwesome staff, very nice people would rate 10+ stars if I could!
Christine M. | Expérience généraleThe facility was spotless and well maintained and the staff was exceptional. Very personable and professional which was refreshing!
Wayne A. | Expérience généraleWish more stores where like this one!
Christine M. | Premières impressionsOutstanding Customer Service.. I have used Uhaul all over the country.. this location was by far the BEST!
VERONICA Z. | Expérience généraleEverytime I come here and rent from them they are all so friendly and helpful. I will not go any where else for my u-haul and storage needs. They are all truly so helpful and kind and I highly recommend them.
Loni M. | Expérience généraleJill was extremely professional, personable and helpful! She took the time to work with me on my truck rate and thoroughly explained my storage options, including a personal tour of the indoor storage facilities. I could not have been more happy with the service provided.
Wayne A. | Premières impressionsGreat place, people friendly and helpful. Would definitely recommend.
Ronald P. | Expérience généraleVery customer friendly
Smoky G. | Premières impressionsEveryone is friendly and helpful! Très fortement recommandé! The units are nice, clean and you can feel comfortable storing your possessions here!
Jessica E. | Premières impressionsVery helpful and kind! Awesome experience after being tired from a two day trip of a move!
Jessica E. | Premières impressionsThanks Kimi.
jon t. | Expérience généraleWhitfird was very kind and helpful 😁
Andrea W. | Premières impressionsI was treated very well, Thank you
Loretta N. | Premières impressionsEverything was just great
Brandon S. | Expérience généraleI was happy with u haul
Silvia J. | Expérience généraleThere are two reasons I wouldn't recommend this facility to a friend: 1. It is very difficult to get someone on the phone 2. They charged my credit card for an additional month's rent.
derek h. | Expérience généralemy association with you was by long distance and I was actually not in your facility. My caretaker took care of moving the items into storage and my family moving them out. Emails and phone.
Joan G. | Expérience généraleFacility is huge and clean. Location easy to get to. Both ladies very efficient
JO LINDA M. | Premières impressionsSide large door seldom worked. Otherwise nice.
Janet K. | Expérience généraleThe staff, primarily Kim ,Mother's manager and the other desk person were extremely helpful. Unfortunately they need a lot more help.
Joan E. | Premières impressionsGreat place
Michael R. | Expérience généraleClean, gave me what I needed, and great people.
Jeremiah J. | Expérience généraleNice facility, good storage units
Darin H. | Premières impressionsThis U-Haul is a well-organized operation. I appreciate one month of storage at no charge after renting a U-Haul trailer to move my office.
Leo K. | Premières impressionsHighly recommended
Joe G. | Expérience généraleI have utilized U Haul many times moving my children in and out of college apartments and storing their belongings. This UnHaul was the best I have ever experienced. Give the manager a raise!
Daniel S. | Expérience généralevery secure and clean
CHRIS M. | Expérience généraleSuper friendly helpful staff thanks
Stephnie V. | Premières impressionsThe person helping me was more than patient with me. There was mix up in the size of the storage unit on my part, and the man was very kind and helpful.
karen z. | Premières impressionsThe workers here we're very friendly and my unit was very safe and clean.thank u U-Haul....
David E. | Expérience généraleEasy and convienient location. Very clean and safe storage builidng. Price is very reasonable for the added benefit of inside climate control. I definitely recommend UHaul storage!
Tammy S. | Expérience généraleBrand new truck, clean.
Emily D. | Premières impressionsPlease fix the broken floor strip along the bottom of the automatica cargo entry on the west facing door near our storage (1050). It has been broken for at least two months and impedes use.
Tracy S. | Expérience généraleIt was on the higher end of the price range for a storage unit in the valley but it was worth it. Being indoors and secure was a huge plus. Also the carts were a huge convenience.
Kelsey G. | Expérience généraleBoth people that showed me around the girl at the counter were helpful and polite.
Brent E. | Premières impressionsThey were great to work with
Larry H. | Expérience généralebest uhaul I have been in
John L. | Premières impressionsThe facility was fantastic and I really appreciated having the carts available to help with moving things in and out of the storage unit!
Emily H. | Expérience généraleThey were very helpful at all times, particularly the manager.
Lisa B. | Expérience généraleMichelle was great. Nice young lady. Should make an excellent manager
Gregg J. | Premières impressionsVery helpful and friendly staff, any issues we had were always resolved quickly and professionally
rachel b. | Expérience généraleGiven Montana's dry climate it was very nice to have a climate controlled environment for our wood furniture and household items.
david s. | Expérience généralethis facility always goes the extra mile.
Robert W. | Expérience généraleShould prorate at check-out. Expensive. Staff not overly friendly.
Lynn Marie A. | Expérience généraleVery friendly and great service. Kim was great to deal and talk to. Thank you for everything. Karin
Karin M. | Expérience généraleThe manager I believe his name is Zac. was wonderful to work with. Excellent choice for a manager. Polite, respectful and very good to work with.
kelli o. | Expérience généraleI canceled my storage service at the end of February and have still been getting bills and letters that I’m late and I’ve talk to him twice about it and still not taken care of.
Coleen F. | Expérience généraleOnly reason i rate it below average is because i was charged for two months plus late fees even though i did get it refunded eventually zach havens did not close out my unit. Kim did.
leon s. | Expérience généraleThe very best haul facility that I have been to.
JAMES L. | Expérience généraleHelpful and drama free. I took advantage of the free month in conjunction with a truck rental. That is a nice perk; thank you.
Tim G. | Premières impressionsI can't say enough good things about the Evergreen facility. The whole property, inside and outside units are clean and the lighting is superb. The staff is friendly and very helpful. 5-Stars *****
Jeff D. | Expérience généraleStaff was great to work with, VERY helpful and indoor climate controlled storage was great. Great facility and great people!
Pete B. | Expérience généralestaff were rude, manger promised certain options and failed to do so. Crappy experience for sure. Will not recommend to others anymore.
luke f. | Premières impressionsExcellent service à la clientèle.
Allp E. | Expérience généraleCoolio
Bob H. | Expérience généraleZack and the team at U-Haul of Evergreen were Great! Due to a recent move to the Kalispell area, I had the opportunity to interact with the staff many times - each time was excellent. I Recommend!
Jim C. | Expérience généraleAwesome facility and staff!
Dottie G. | Expérience généraleSaul Goodman!!!
Bob H. | Expérience généraleI have no otger comments
Jeri H. | Expérience généraleZach and his team were always most helpful! We loved the facility!
Kay O. | Expérience généraleThe inability to close out the account upsets me. I had closed the account in person approximately 2-3 weeks ago. I was informed that it was closed at that time.
Harold S. | Expérience généraleYour facility was excellent for my needs. My one issue, which is not a very big issue, was that often when I visited, the garage doors were not turned on. This was a tad inconvenient, but do able.
Jennifer M. | Expérience généraleGreat staff very helpful and friendly! The storage prices are a little higher than other places but uhaul units a very clean
Byron D. | Expérience généraleEvergreen U-Haul is a great facility with very accommodating staff. The inside and outside storage units are nice, clean and secure. Carts are provided to help move your gear.
Jeff D. | RéservationFriendly staff always went above and beyond for us! We appreciated their help throughout our time using the UHaul storage facilities. Would definitely use this facility again!
BREANNE P. | Expérience généraleAmy, the maintenance worker was especially friendly and helpful. I appreciated her help and thoughtfulness. A few times the lights went out when I was working in the units but came on if I moved.
cheryl m. | Expérience généraleThe manger of this store is a crook and an unreal liar. I will be filing a formal complaint with corporate and contacting my lawyer.
Heather K. | Expérience généraleGreat service.
Ted H. | RéservationThe facility and staff were excellent - however, it took 2 phone calls and an on-site visit to correct my account to show that I had in fact closed out my storage site.
vicki b. | Expérience généraleVery informative patient and friendly
Michelle C. | RéservationWe drove a 26 foot U Haul from Glendive to Kalispell MT in one day. The air conditioning and cruise control worked great. It ran perfectly even in the 100 degree weather.
CAROL O. | RéservationI highly recommend this facility for their helpfulness and efficiency.
Brian M. | Expérience généraleI rented a storage space along with multiple trucks in the past couple months & the experience has been incredible. The staff have always been helpful & accommodating.
Christopher M. | Expérience généraleI love you all God bless you all and thank you for working with me and being patient.
Joshua J. | Expérience généraleSuperb facility and customer service!
BILL R. | Expérience généraleHeated units, security cards so no one can get in but you, heavy secure doors on the outside of the building, lots of parking, 24hr access, friendly knowledgable staff secure clean units 100 %win!
crystal p. | Expérience généraleI would have appreciated being offered a 2-Ubox trailer rather than having to make two roundtrips. I did not realize it was an option.
Erik R. | Expérience généraleI left the storage facility on May 26th I waited for a half an hour to check out and Zack told me that he would do it later as he was too busy. They are still billing me for their incompetence
stacee c. | Expérience généraleEveryone that works here is great.
Thomas L. | Expérience générale