Customer Reviews for U-Haul Moving & Storage of Fairhill

2633 évaluations

747 W Allegheny Ave   Philadelphia, PA 19133
(@ Glenwood)

(215) 227-3900

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 227-3900

747 W Allegheny Ave
Philadelphia, PA 19133
(@ Glenwood)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILECHA J. 
Évaluation :
5

Although I missed Susan, she assured me that I was in good hands with the new store manager Fatima.. she has been amazing through this whole process of moving to another state. Her staff as well has done a good job of taking care of my needs if Fatima was out. Just the whole team in general was just great, thank you again Fatima you and your staff for helping through this all. You guys are greatly appreciated.

halima h.  |  Expérience générale 
Évaluation :
5

Nothing you were great

YVETTE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

the fees i paid after returning equipment were unexpected and made my payment double the amount that was quoted so unfortunately i feel taken advantage of and probably won't use uhaul again, despite having a good experience.

Bridget D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA T. 
Évaluation :
5

People very respectful and professional.

ELIASGEOVANY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAHIRA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
4

Fix the mobile app!!!!!!! I wasted 15 minutes checking out my rental only to have to go into the building to check out. Why offer mobile checkout if you're only going to force people into the building to check out equipment 😡

ALBERT S. 
Évaluation :
3

Equipment should be clean, mecanically right at pick up time.Equipment status,and maintanance should be accurate.

VICTOR C. 
Évaluation :
2

Show your customers, How to use the key card and tell you have to wait 24 hrs before you can used your key card.

Lamont D. 
Évaluation :
5

Continue to provide excellent customer service. Friendly and professional.

GREGORIO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Good place

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL J. 
Évaluation :
3

Customer service there was not good at all. Some of the employees were ok, but not personable at all. Just very uninterested to say the least. A woman that was out side working, had such a terrible attitude, like she did not want to be at her workplace. She would not come over to us to give clear directions of what she wanted, but got nasty with me because I did not understand her directions, I was in the truck and she was about 20-40 feet from me. Yeah so I will not be recommending this location to any of peoples.

ANTONIO R. 
Évaluation :
5

Great place and personnel!

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIAWANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL Q. 
Évaluation :
3

The vehicle was not maintained properly it did not accelerate and switching gears was late. The vehicle would not have transported my load, I return the vehicle within an hour hoping for a refund

ANTHONY L. 
Évaluation :
4

No issuees with this location at all. Employee was great to deal with. My issue is with Uhaul overall. I scheduled a truck pickup two weeks ago at a location not very far from me to pick up a 26 foot truck at 9,3am. My appointment was confirmed via email. About 30 minutes before my truxk pickup I receive an email for COVID precautions and noticey time to pickup is at 12,3pm, hours after my origional time. I called to figure out what was going on. After 25 minutes of waiting in the que they said were sorry your 26 foot truck is not available. We only have a 15 foot truck for you. To say I was mad is an understatement. I had 10 people at my house helpung me move a large storage unit in addition to a 3 bedroom townhome. I told the rep a 15 footer wasnt going to cut it and this is rediculus that I had a confirmed registration for two weeks atmy 9,3am start time and a 26 foot truck as well as 10 people helping me move aome coming from 2 hours away! The rep said were sorry someone should have contacted you earlier this morning. I was fuming. I was finally able to get a 20 foot truck at a far away location costing me more gas and more importantly much more time to get to and back just to pick up the truck. To top it off I received the truck on empty! Im glad I will not be moving for a long time because moving is already stressful and uhaul added so much more stress to my moving day. The rep said we can gkve you a 50 $credit, i told her she needs to do more then that! She said she couldnt. I wont be using uhaul ever again!

HARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY O. 
Évaluation :
5

Aucun

CYNTHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
5

The attendants were very helpful and got me in and out of the facility in no time.

FERNANDO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
1

Trip from Philadelphia to Maryland: Have the representative of this location know the Uhaul guidelines. The representative in Philadelphia (where I picked up my truck rental) stated that I had the Uhaul truck rental for two days but if I turn it in early (the day before) I would get some money back. However when I returned the truck rental to the Maryland Uhaul location, the representative manager stated it was not true. I rushed to turn in the Uhaul early for nothing. The representative gave me the customer service number to call and the customer service rep on the phone was rude and mean. When I explained my situation she (basically, passed the buck and didn't want to resolve the matter). I was very disappointed in Uhaul, especially because I use them often. Lesson learned.

DESIREE N. 
Évaluation :
1

The employees were very unprofessional .

Nassau M. 
Évaluation :
5

Nothing i can think of at the moment. I think i would not come back if the place was not clean & your fleet of caro vans was not good. So you guys keep up the good work.

ARNOLD S. 
Évaluation :
5

Even on a busy day everyone was pleasant and helpful.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

Muy buenos servicio

JUADIN J. 
Évaluation :
1

Arrived 30 minutes before closing to rent a tow dolly. The associate asked me “what do you need?” And I said a tow dolly, associate asked “do you have a reservation?” And I said no. Associate immediately had an attitude I guess because it was almost time to close. Another associate came in and he told the other associate “they want a dolly” with a pissed off sound when saying it. Other guy took care of me but was really chilled and took his time and asked question like “what car?” And I asked back, what car are we towing or what car are we using to tow with? He said towing with... after reservation was made the guys was like go to the back and someone will hook it up. Went to the back waited about 5 mins and didn't see anyone coming to me or around me. I asked one guy that was cleaning the trucks (which is the same guy when I first came in) and he got pissed of because I asked who could of hook the dolly to the truck.

WALTER V. 
Évaluation :
5

I was charged extra for using the vehicle additional hours

LYNNISE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH R. 
Évaluation :
5

I didn't find any complaints, everyone I communicated with on the phone and in person at I haul were very professional. Thank them and you

CHARLES T. 
Évaluation :
5

Get more service people like the young lady that waited on me she was excellent

RICHARD J. 
Évaluation :
5

I always have good experience with U hall , I love this specific location, the office is so clean and the floors of this location are super super clean and shines nice.... that is something I always see anywhere I go... I really recommend. Thank you!

GABRIELA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelino C. 
Évaluation :
4

Tell the customer service representative not to be on their cell phone while waiting on a customer. I had to interrupt their conversation to ask a question. Maybe I'm old school, when I worked it was no cellphone. Your company is not the only one that have this problem.

CHARLES W. 
Évaluation :
5

All was great

Jerrold B. 
Évaluation :
4

Equipment was old, felt like a tune up is needed.

ADRIENNE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOLD S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JUAN C. 
Évaluation :
1

False advertisement of 19,95 which turned in to 48 $charged to my account twice. Option to waive 10 $coll fee, verified current insurance provided coverage yet I was forced to pay addl 10 $fee because of the store policy. Deceitful! Cargo van was filthy inside and out and barely able to see through windshield, no fluid! 😡

Deanna S. 
Évaluation :
5

Great guys and girls

LEONARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA C. 
Évaluation :
5

Greatful

KEITH H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Annette S. 
Évaluation :
5

Awesome!! Blessings!!

RUBEN L. 
Évaluation :
1

Customer service. No reason the doors are locked before 6:30 when people are waiting trying to get in the store to return things. Employees should were in the back for almost 20 mins

TONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER B. 
Évaluation :
5

Great customer service. More help needed.

JESSICA J. 
Évaluation :
5

Nothing it was a perfect experience and encourage others to use this service.

GENIOVEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUJEILY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED I. 
Évaluation :
1

Listen to the customer

LEE K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LEE K. 
Évaluation :
5

Make sure papperwork is doing the way the customer want. (( like McDonald's said. THE WAY I LIKE IT )) If it wasn't for the help on 103 w huntinpark ave. I wold have to return it back where i pick up. That wasn't a nice thing to do.

CARLOS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

It's always a pleasure dealing with the Allegheny office

James S.  |  Premières impressions 
Évaluation :
1

Be more professional, my truck wasn't clean it was covered in snow, I had to clean the top of the truck off, and I was over charged, when it was time to return the truck all the lights were off in the office which made it look like they were closed, and in a not so good neighborhood I was a little scared, all around poor service...

BISA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRUSH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Excellent customer service. Thank you

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEEM S. 
Évaluation :
5

The store rep was very friendly and kind also. Very professional in handling matters. I will be using this location for future purposes.

Turquoise D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAGALIE R. 
Évaluation :
5

Keep doing the great job y'all doing this is my second time picking up at this location and I must say the staff there does a great job thank you

MARIAH R. 
Évaluation :
1

Had terrible customer service and didn't explain service correctly

MARQUIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYDIA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH J. 
Évaluation :
4

I completed the reservation process online. So, what's the point if I have to go through the whole process over again in the store.

CYNTHIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA C. 
Évaluation :
2

I originally had reservations for another location 1831 Allegheny and my truck wasn't their a truck that was on site mileage was unable to detect I had no time for the staff to figure things out I made reservations for a specific time and I expected to be served at that time so I went to 747 Allegheny the employee were young and very unprofessional I was able to get a truck but the staff was horrible

HASHEEMA S. 
Évaluation :
5

Good customer service!

Richard P. 
Évaluation :
5

Rien

AISHA M. 
Évaluation :
5

NOTHING EVERYTHING WAS GREAT!!!

VICTOR M. 
Évaluation :
2

I was charge for gas when it was back at starting point. And they said they would put the money back on my card as i continue to view my bill i see that i was also charged a sales fee of 6 dollars i didn't purchase anything in store and it said see details below but nothing is thier. This store is adding on fees when they shouldn't robbing people of their money

tonia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherrice W. 
Évaluation :
5

susan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.

aerielle r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN T. 
Évaluation :
5

I alway get treated great at this location

DIAMOND Y. 
Évaluation :
5

Rien

rooklyn W. 
Évaluation :
5

The website was tricky, I had reserved the vehicle I needed, but I didn't seem to be verified correctly. I wasn't sure after I rented the vehicle if I would keep those blankets, for 10 $. I was in, but wouldn't have returned them to the package that nite. All went well with the billing too. I waited at home for the confirmation, which also was convient....

Nathaniel G. 
Évaluation :
5

The staff was nice and professional they addressed my needs.

BETTY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEREAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLENE G. 
Évaluation :
5

I would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...

Gregory M.  |  Expérience générale 
Évaluation :
2

I rented a Uhaul for a few hours to move about 20 mins away. pickup was smooth, but they only had a larger truck available when i had rented a smaller one. I still had to pay for the larger vehicle or some reason. Return was smooth as well, however they must of misplaced the key and thought I had not retuned the vehicle. so they were blowing up my phone on Monday morning asking when i was returning a vehicle that I had dropped off on SATURDAY. long story short they need better record keeping.

Quiana P. 
Évaluation :
5

Nothing comes to mind. Just keep on doing what you do. A. Scott satisfied customer for at least 5 years

Arnold S. 
Évaluation :
4

No real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.

kristopher w.  |  Expérience générale 
Évaluation :
5

The young lady was excellent with handling what I needed, an very knowledgeable

Christoper W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYDIA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany A.  |  Expérience générale 
Évaluation :
5

Manager is a good person

ANTONIO M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shahidah o.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheria B.  |  Expérience générale 
Évaluation :
5

Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.

halima h.  |  Premières impressions 
Évaluation :
1

Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.

Aaron A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrain m.  |  Premières impressions 
Évaluation :
5

Susan Singh provided excellent service! I felt great dealing her.

ernest e.  |  Premières impressions 
Évaluation :
5

Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!

Blanca v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liza R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL R.  |  Expérience générale 
Évaluation :
2

I miss my payment and they wanted me to pay 150 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..

Teresa H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Archell P.  |  Expérience générale 
Évaluation :
2

Customer service could've been way better, especially with communication. Susan was the only decent person there.

daisja j.  |  Expérience générale 
Évaluation :
4

Very friendly and accommadating

jorinda k.  |  Expérience générale 
Évaluation :
4

Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address

WILLIAM C.  |  Expérience générale 
Évaluation :
3

Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.

bniya h.  |  Expérience générale 
Évaluation :
5

Susan's customer service was unmatched, Always in and out!!

Teena C.  |  Expérience générale 
Évaluation :
4

The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker

Robert W.  |  Expérience générale 
Évaluation :
5

xxxx

ERIC H.  |  Expérience générale 
Évaluation :
5

Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Meredith R.  |  Premières impressions 
Évaluation :
5

Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff

Robert W.  |  Premières impressions 
Évaluation :
5

Service amical

ERIC H.  |  Premières impressions 
Évaluation :
2

I hope to never Use that facility again.

ellis a.  |  Expérience générale 
Évaluation :
5

Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.

marguerit d.  |  Premières impressions 
Évaluation :
5

Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

richard f.  |  Premières impressions 
Évaluation :
4

O

george w.  |  Premières impressions 
Évaluation :
5

Great job by the staff

ellis a.  |  Premières impressions 
Évaluation :
1

I am very disappointed with this storage at 747w fairhill in Philadelphia. I'm still waiting for that store manager to call me back I called this morning anyway I called and wasn't informed 24 hrs co

WILLIAM C.  |  Premières impressions 
Évaluation :
3

I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't

Nysheem K.  |  Expérience générale 
Évaluation :
1

Very unfair

MARCUS F.  |  Réservation 
Évaluation :
2

I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.

Walker L.  |  Expérience générale 
Évaluation :
4

The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.

Jazsmine A.  |  Expérience générale 
Évaluation :
5

The staff is outstanding

MARYLUE C.  |  Expérience générale 
Évaluation :
4

The manager was really professional and considerate.

LYNETTE H.  |  Expérience générale 
Évaluation :
5

Merci

JACKELINE J.  |  Expérience générale 
Évaluation :
5

The staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.

Catherine T.  |  Expérience générale 
Évaluation :
5

The guy who helped me was a great help

Ayana J.  |  Réservation 
Évaluation :
5

Two particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.

CAROLYN H.  |  Expérience générale 
Évaluation :
5

Very friendly and nice place. Clean facilities as well. Would recommend this place anytime.

Georgine M.  |  Réservation 
Évaluation :
4

We were very satisfied with our rental space from U-Haul, it's was a convenient location and we'll kept.

tamika r.  |  Expérience générale 
Non reviews have been submitted for this location.

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