Customer Reviews for U-Haul Moving & Storage of Fall River

1 939 évaluations

1030 Pleasant St   Fall River, MA 02723
(Next to Caldeiras Restaurant)

(508) 679-5277

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 679-5277

1030 Pleasant St
Fall River, MA 02723
(Next to Caldeiras Restaurant)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Employees were very friendly and helpful

brendan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Repeat my experience with the courtesies and support given .

Teresa B. 
Évaluation :
5

Again, receiving agent was very pleasant, efficient, and helpful

Luke R. 
Évaluation :
5

Everything went very smoothly staff very friendly and helpful will definitely use this location again

edward D. 
Évaluation :
5

Thank you for all your help

Nancy A. 
Évaluation :
5

Both employees who I dealt with were excellent. The morning staff member and the evening staff members. Kudos to them for a great experience.

Kimberly A. 
Évaluation :
5

Your site employees were helpful and polite

Gary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
1

I arrived for an appointment at 7:00 am. No one was at the store until 7:45 and I didn't end up leaving the store until close to 8:00 am. I had made an appoint to pickup something at 8 am so I ended up being an hour late. I learned from another customer waiting that this is common at this location and they are always late. I would not recommend renting anything from here if you care to be on time.

Andre S. 
Évaluation :
5

great customer service

richard B. 
Évaluation :
3

The first truck they gave me was so beat up and bumper was falling off had to go in and exchange for different truck. The second truck they gave me had a bunch of damage that was not reported so I had to take 10 minutes to take pictures of everything so I didn't get blamed for it.

jared C. 
Évaluation :
5

Everything and employees were very friendly and professional, I would go back there again in a heart beat. The gentleman who waited on me was very helpful.

dana L. 
Évaluation :
5

Very nice and got me checked out very quickly

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Nothing. It was a great experience!

NANCY P. 
Évaluation :
3

The truck I reserved and paid for had a flat tire, the replacement truck had no fuel, they knew it, and didn't think I would make it to the gas station. I also rented a storage space, I was told it was the only space avaliable and there was only 3 steps to the second floor. Since I was storing a gas range, it makes a BIG DIFFERENCE that there were actually 7 steps we had to manipulate. And the storage unit smells of urine. This was not a good experience.

Maryellen W. 
Évaluation :
5

you are doing great

marsha B. 
Évaluation :
5

Person that helped me was super nice, friendly, and polite. Merci.

DONALD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana m P. 
Évaluation :
4

I received great customer service from Brice and Makala.

christine D. 
Évaluation :
5

The staff was great here! Very nice and professional.

Emily L. 
Évaluation :
1

I called to let them know I would be late on the phone they let me to believe that there would be no charge when I got there they charged me over $80

Nancy M. 
Évaluation :
3

One person behind the counter when I returned my truck was overwhelmed. She should have had more help and she was nearly accosted by an angry customer when he had to move his big truck into the lot. It was very uncomfortable!

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
4

There was some debris left in the bed of the truck when I picked it up. Nothing serious, though.

Simone W. 
Évaluation :
3

The girl who checked me in was not friendly at all. She was on her phone when I arrived and I had to wait for her to get off her personal phone. She finally said “ok I have to let you go I have a customer” rolling her eyes as if I were inconveniencing her. She blew though the instructions and contract so fast I couldn't even retain anything. She was honestly just downright rude and unfriendly. Not at all what the face of a company should look for in an employee

Bobby F. 
Évaluation :
1

Had such a bad experience when renting out a pickup truck. You leave property in the truck by accident and when you go back they say they didn't find it and don't want to be held accountable for it. They just lost a customer in this location. After you drop off the vehicle they call you complaining for you to get an extension for the rental even though the truck had already been returned. Horrible customer service. I would not recommend it at all at least this location.

luis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren B. 
Évaluation :
5

Bryce was great

COURTNEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shannon H. 
Évaluation :
5

Everything met expectations thank you

samuel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wes K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOMERO R. 
Évaluation :
5

Associate was very friendly.

Christian C. 
Évaluation :
4

Truck was clean. Staff was courteous and friendly.

Collin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

I can't really think of any improvements, I have used this location multiple times, and everything is always great! The app is a huge help as well!

joel W. 
Évaluation :
5

Keep up the good work

Lusu K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelica A. 
Évaluation :
4

Be aware that the return process on your phone requires you to take pictures of the inside. Do not return the key in the outside box until you complete the return form with photos.

Catherine N. 
Évaluation :
4

Everything was great and it was the first time I ever rented a u haul. This location is pretty good.

Kevin S. 
Évaluation :
5

Very good

Maria C. 
Évaluation :
5

I had a wonderful experience! Everyone I interacted with at 1030 pleasant street was pure delight! Thank you to Bryce Davis for making my return process quick and painless!

Mario P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica M. 
Évaluation :
5

Nothing everyone was great

ALYSSA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarahi F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela C. 
Évaluation :
5

Very excited

JOSHUA M. 
Évaluation :
1

They charged me more than what they said bunch of lying thieves

Sandro S. 
Évaluation :
5

My experience was wonderful. Friendly representatives. Pick up and return was very fast.

Robin H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRACE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahmoud K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
4

Très bien

CHRISTIAN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
4

Good service very helpful

EVAN B. 
Évaluation :
3

You charged me for gas and that was a mistake. I went inside and the woman I talked to told me she took the charge off but I looked at my debit account and the charge for gas wasn't taken off.

Jeremy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE M. 
Évaluation :
5

Seeing as how my car was completely cleaned off and didn't require shoveling out immediately following a significant snowstorm, I can only assume the employees here went above and beyond. I hate cold and snow and winter, so to say I was bitter wasting money to rent the Uhaul only to be prevented from using it, is an absolute understatement. When I arrived and saw I didn't have to clean off my car, I couldn't have been more appreciative. I'll be back this coming weekend to rent again! Thank you!!!

Lindsay H. 
Évaluation :
5

Great! In and out service. No small talk. Right to business. Exceptional!

JOSEPH C. 
Évaluation :
5

Great customer service! Thank you

Brenda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucien M. 
Évaluation :
3

I received one email stating my charge was $40,77; but they charged $56 to my credit card. When I arrived to drop off the van, the employee was nowhere to be found and when he came in, it wasn't clear that he worked there, I was leary about handing him the keys.

DEANNE O. 
Évaluation :
3

I used a van for 15 miles and was charged $73. when I call to ask for an explanation of why they are charging me an extra 23 dollars they tell me not to deliver the tank with gasoline, I ask if they checked the van and they lie to me saying yes, they lie to me because I took a photo of how I delivered it and no practically no gasoline was used. At the time of handing over the key, it seems that no one bothered to check and make sure that everything is fine because since they already have the card, they later want to steal from the client. Lack of ethics and professionalism, $73 for 15 miles ridiculous

Estefany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA K. 
Évaluation :
5

Very clean facility, staff extremely helpful. Will definitely recommend to anyone and wouldn't hesitate to use them again in the future.

Judy O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Thank you and have a good safe day

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Ensure truck cab does not smell of cigarettes.

KIMBERLYJOY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui Nuno A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Staff made up for mix up. Thanks!

STEVEN P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Krystal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE T. 
Évaluation :
5

The staff was very courteous and professional.

Christine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Z. 
Évaluation :
4

Parking lot cramped with very little customer parking.

Susan C. 
Évaluation :
5

Everything is perfect. Thank you

Henrique B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine H. 
Évaluation :
4

Got charged a fuel set charge when gas was returned with same amount of gas that vehicle had when I took it.

SIMON A. 
Évaluation :
4

I didn't need the storage unit so I canceled it. Staff was great and helpful.

PATRICIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralf E. 
Évaluation :
5

The trailer I received had a tail lamp with some LEDs were burned out. I reported it last time I had used it in the past had not been serviced? Merci.

Alan M. 
Évaluation :
4

God job!

Jean P.  |  Expérience générale 
Évaluation :
1

My storage unit was full of Feces and urine most of my belongings were thrown out and insurance can’t help me because the manager of U-HAUL told me to use the dumpster so I have no proof of my items very very sad

carolyn o.  |  Expérience générale 
Évaluation :
5

Needed to get a storage place very quickly this is very convenient and close to my home.

Judy O.  |  Premières impressions 
Évaluation :
5

Kaitlynn was very helpful solving a problem I had with storage. She was friendly and courteous.

Brittany A.  |  Premières impressions 
Évaluation :
1

It took 4 days and 5 different units from 3 different towns to finally be able to have a storage unit. The assistant manager and manager of New Bedford Mass should not have jobs they gave our unit away and then kept giving us units that where not accessible and when given a chance to make it right they kept saying there was nothing they could do and it was our problem. They were rude and talking down and slander about other facilities. They would not watch the video of us looking for our units and they wouldn't bring us to show us any of the units that was unavailable. I will never use you guys or refer you guys and I will be telling everyone about this experience. Your motto is moving is stressful we make it less stressful and that to me is a trash motto for a trash company. You made my worst week even worse for 4 additional days of stress then blaming the customer. I have videos I will be posting on all my social media pages.

William L.  |  Expérience générale 
Évaluation :
3

Since we had a unit that was on the basement level, we needed to use the conveyor belt. Sending the items down worked okay, but sending them up was difficult. The tread on the belt is so worn down, there is no grip, so a lot of the items kept slipping down and we needed to carry them up the stairs. Other than that, the experience was fine.

Audrey R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl P.  |  Premières impressions 
Évaluation :
5

Katie was a grade worker she helped me so much and made me smile after having a bad day she should honestly get a raise.

Unique H.  |  Premières impressions 
Évaluation :
5

Staff was excellent to work with

Anthony B.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tina J.  |  Expérience générale 
Évaluation :
2

There were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for me

Stacey B.  |  Expérience générale 
Évaluation :
5

Brittney was very polite, friendly and helpful. Great experience

Susie B R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maritza F.  |  Expérience générale 
Évaluation :
3

Need a elevator and rooms need to be more affordable price is way to much for the size if room i rented.

Joshua J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.

RAYNETTE D.  |  Premières impressions 
Évaluation :
5

Britney does a great job,hire more like her

EUGENE O.  |  Expérience générale 
Évaluation :
5

Britney is very good,very helpful and pleasant to work with,hire more like her.

EUGENE O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shakwon l.  |  Expérience générale 
Évaluation :
5

On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.

MARION B.  |  Expérience générale 
Évaluation :
1

Paid for a unit I wasn't able to access,

Christine W.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and informative. The facility is very clean.

Renee B.  |  Premières impressions 
Évaluation :
3

All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.

Kelly T.  |  Expérience générale 
Évaluation :
5

This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!

Kelly T.  |  Premières impressions 
Évaluation :
5

Very pleased at how convenient it was

John M.  |  Premières impressions 
Évaluation :
5

The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.

james w.  |  Premières impressions 
Évaluation :
5

Excellent service

Alec D.  |  Expérience générale 
Évaluation :
5

Staff is great. Matt and Joe are very helpful.

Thomas L.  |  Expérience générale 
Évaluation :
5

Staff was always very friendly and helpful!

Hilary H.  |  Expérience générale 
Évaluation :
5

The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude

THOMAS S.  |  Expérience générale 
Évaluation :
5

This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company

THOMAS S.  |  Expérience générale 
Évaluation :
4

Staff were very friendly and helpful.

Karen R.  |  Premières impressions 
Évaluation :
4

No comment

Norman S.  |  Expérience générale 
Évaluation :
5

Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!

DONNA B.  |  Premières impressions 
Évaluation :
5

Well run and professional!!!!

terrie c.  |  Expérience générale 
Évaluation :
5

The staff even help me with moving a piece of furniture thank you

Manny E.  |  Expérience générale 
Évaluation :
4

My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.

JACQUELINE P.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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