Customer Reviews for U-Haul Moving & Storage of Fargo

6 362 évaluations

1436 Main Ave   Fargo, ND 58103
(Corner of Main & 15th)

(701) 293-5256

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(701) 293-5256

1436 Main Ave
Fargo, ND 58103
(Corner of Main & 15th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I got charged $172 for supplies I never got or never ordered I tried calling the U-Haul place And was going to be on a 30 minute hold would like to get refunded my money I have no idea why I got these charges

Jesse B. 
Évaluation :
5

I can't think of anything. The staff was super helpful. The equipment was perfect. I'll be back again!

Edward B. 
Évaluation :
5

Le service à la clientèle était génial. However, regarding the app, I live nearby and every time I would get within a mile, it would ask me if I wanted to start the pickup process even DAYS before my reservation.

Amber O. 
Évaluation :
3

Have all parts of the reservation ready...ie, pads, dolly, etc

LISA N. 
Évaluation :
5

Everything went well. All my rental was done online.

David D. 
Évaluation :
1

Brad was extremely rude, (cussing and complaining along with being rude to me and my son- in-law. I ended up having to go to the parts store to purchase a tester I didn't even need because it was your equipment that wasn't working. I wasted over an hour of my time .. absolutely ridiculous

Kari K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
5

The employee was extremely helpful. He assisted me and was able to help me through everything. I will recommend this location because of this employee.

Spring G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil C. 
Évaluation :
5

So quick!

kathryn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENORE K. 
Évaluation :
1

The pick up process was terrible. Reserved a van online. Only one worker and 5 people in line, waited over 30 minutes to get the van. The computers were slow and the worker had to re start the process 3 times. The rerun process was great on the other hand.

Quiara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cari D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt A. 
Évaluation :
5

Double check what the customer ordered.

Kim D. 
Évaluation :
2

The guy that helped me acted like it was a major inconvenience that he had to help with the trailer return.

David N. 
Évaluation :
5

They were great and friendly, thank you

debbie R. 
Évaluation :
3

Better customer service.

Grant A. 
Évaluation :
2

You didn't have a furniture Dolly even though I reserved one.

Alexis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addyson H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles O. 
Évaluation :
2

Get counter help that gives a rats ass. I advised the clerk that the truck I rented leaked and it got my mattress wet. He didn't offer any help or suggestions as to what I could do. Thanks very little.

PEGGY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caitlyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis T. 
Évaluation :
4

Everything was really good, can't think of anything to make it better. Thank you very much

Gene T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wade S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mercy B. 
Évaluation :
5

Very efficient

Pamela C. 
Évaluation :
4

Did forget my blankets and dolly and had to back. Other than that it was great

AshleyGray R. 
Évaluation :
5

We wished to purchase some mattress bags (there were several on the shelf). We were told because the item was “out of stock” and we couldn't buy them. This was irritating but otherwise it was a pleasant experience.

Erik E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marleen F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mariadel M. 
Évaluation :
5

Do what you are doing now!

paul O. 
Évaluation :
4

Your fuel policy is insultingly obvious in how it exploits the customer. Yes, I agree I need to pay for my own fuel. But making the amount a stupid guessing game, let alone one clearly stacked against me, is unnecessary. On top of the rolling return time is ridiculous. And I simply do not accept any argument about protecting a business that has thrived for decades. The site was great. The brand, well, you guys simply just suck... In all the worst ways, too

Forrest G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
1

Again, it must be hard to get workers as both of our experiences were not good.

Dora M. 
Évaluation :
5

Things went as flawless as anyone could hope for in a move. U-haul team was courteous and helpful

Miranda S. 
Évaluation :
5

The staff was great. I was in and out with no fuss, and returning the truck was just as easy. Will rent again from this location.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kally A. 
Évaluation :
4

There was crates in box and only little over 1\4 TANK OF GAS

Doreen O. 
Évaluation :
5

Several f the employees were very helpful with setting everything up and explaining what the procedure was, as this is the first time we have had to do this.

PHYLLIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel A. 
Évaluation :
5

The fuel gauge on the rental truck was miscalibrated. When the fuel tank was topped off, the gauge indicated just slightly over 1/2 tank This was a little unsettling, especilly when trying to calculate fuel consumption and fuel stops. Other than that, the truck was nice and worked perfectly.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tessa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A. 
Évaluation :
3

Customer service was crappy. The guy could be a little nicer.

David H. 
Évaluation :
1

Poor customer service

terra H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Very efficient and friendly!

lin E. 
Évaluation :
5

You do an excellent job as it is! Thank you guys!

Edwin M. 
Évaluation :
2

Staff were rude, almost antagonistic. Won't return unlexx I absolutely have to.

Ron E. 
Évaluation :
4

Let me park my car in the parking lot outside the building and not in the side street.

Dustin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

naomi P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUN C. 
Évaluation :
1

More empathising and being real

KOBINA W. 
Évaluation :
5

S.O.

Lavern P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY S. 
Évaluation :
4

clean the snow out of the trailer

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRISH H. 
Évaluation :
4

Repair the front door… or put a handle on it to make it easier to slide open.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYON H. 
Évaluation :
3

Got the job done I suppose tires were extremely bald so I got stuck on ice often. Even with front tires on pavement I still got stuck.

JOSHUA G. 
Évaluation :
1

Dishonest business practices. I am waiting on a GM to call me back, so we'll see if they right anything. I reserved a 20' truck. The site said they guarantee my reservation- time, place and equipment size- or they give you $50. When I went to pick up truck, all they had was a 15'. Said they don't even have 20' trucks at any of the locations in my metro area. So, why are they guaranteeing them? They said we do not get the $50, because the fine print states alternate equipment- which doesn't even make sense. Technically, even a small trailer could be considered "alternate" equipment. So, we were unable to get everything moved in the timeframe we had help because the truck was smaller than the one we were falsely guaranteed. I got into the truck and took pictures of the gas tank and odometer immediately. I was told the tank was at 1/4, and I was not told an odometer reading. The gas light was on, said 49 miles to empty, and was at no more than 1/8 tank. I called the site and told the guy who answered about the gas discrepancy. He told me he would update the info in their system. A friend who helped us move told us there was supposed to be a security tag on the dolly, and if it's removed they charge you. There was no tag on ours to begin with. I went to return the truck using my phone to check out. I needed my reservation number, so I went to retrieve that, and noticed an email and my account from U-Haul that was titled something like your contract. I did not sign a contract and I was never told about a contract. When I ran my card, I signed for the payment. The employee took that signature and put it on a contract without my knowledge or consent. I understand why they would do a contract, but in the moment we were at the store and busy moving all day I didn't even think about the fact that they hadn't brought one up. Until I saw it in my email. I am beyond angry about this- I do not sign anything without reviewing it. This is straight up fraud. But, I still needed to check the vehicle back in. The employee told me that if I brought it after hours (my scheduled return time was after hours) they would check it in in the morning. But I got a text message clearly saying they would charge me $20 if they did that, so I wanted to check it out myself. The site would not work properly. I opened and closed the browser, restarted my phone, cleared cache. After a long day of moving and a good 30+ minutes trying to check out, I gave up and called customer service. The customer service line had a 20-minute wait. I spoke with a rep who checked out my vehicle. I wanted to confirm that I wouldn't get charged for extra gas that was not there to begin with, so I asked her if the gas tank amount had been updated like the staff member said he would. She stated no it wasn't because he couldn't even update that while the vehicle was still checked out. I said I wanted to be contacted about this, so she said she would have a manager contact me on the next working day and gave me their direct number as well. So, we will see if I even get a call back tomorrow- which is Monday. (I didn't get a call today but it is Sunday.) But how do you really resolve employees lying to you and fraudulently using your signature?? I recommend going somewhere- anywhere- else.

JULIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

Nothing would be nice if the overhead door open a little easier

DOREEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
3

Faster service would make things a lot easier, the wait time was very long

JONAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY B. 
Évaluation :
5

Got great help with the hooking up of the trailer. Very friendly guys. Very satisfied with the place.

ROBERT T. 
Évaluation :
4

Very friendly and helpful employees.

Kristi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN V. 
Évaluation :
5

Wait time was a little long, and the credit card reader didn't work. Since I had registered on line it should not have taken so long.

CHRISTY G. 
Évaluation :
5

Appreciate it and the flexibility.

TIMOTHY M. 
Évaluation :
5

I've had Uhaul install trailer hitches on 2 vehicles and have rented moving van/truck a couple of times and now am renting storage space. I will always choose Uhaul over any other for my moving or storage needs.

DOLORES S.  |  Premières impressions 
Évaluation :
5

Travis is AMAZING! He did the absolute most for me and my sister! Very respectable man and very professional but very understanding. I would recommend his storage place over any where in the fargo area!

Catharine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K.  |  Expérience générale 
Évaluation :
5

This place is awesome. The staff and team are great and always helpful.

Ande P.  |  Expérience générale 
Évaluation :
5

Storage unit was exactly what we needed and at a great price. The staff was very helpful. Will use again in the future and definitely recommend to family and friends.

Matthew W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE G.  |  Expérience générale 
Évaluation :
1

I slipped and hurt my head and back while Walking.Very unsafe so much Ice on the ground. Garage couldn't open.

veronica m.  |  Premières impressions 
Évaluation :
5

The most courteous and helpful U Haul location anywhere! These people take such great care of their customers.

Tammy H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dainara G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla M.  |  Expérience générale 
Évaluation :
5

I had nothing but pleasant experiences with the staff and facilities at this location. Je les recommanderais sans hésiter!

Tanner D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kayla m.  |  Premières impressions 
Évaluation :
4

Overall a generally good experience, everyone was very friendly but did have a few problems I felt could have been handled better. Signed up for auto payment when I rented but it didn't work and when I went to access my storage I was locked out. I understand things happen sometimes but was not happy that nobody was available to let me into my unit when payment was figured out. Also, gate was frequently just standing open when I came or when I drove by. Rented through the winter and several times when I came my lock was frozen shut and I could not get into my unit. I feel someone should have been able to assist me instead of telling me there was nothing they could do.

Lynette M.  |  Expérience générale 
Évaluation :
1

nothing but problems since day one and still haven't tbeen able to access my unit still code doesn't work again

Catharine S.  |  Premières impressions 
Évaluation :
3

I have yet to be able to access my unit. The staff was nice but unable to open gate and didn't do anything. I needed to be out of my office space today and so all my things are stacked in mY driveway as I can't access storage. It's disappointing but other than that, everything is good...too bad the issue is a big issue.

Ande P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenyta b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W.  |  Premières impressions 
Évaluation :
5

Ram was very helpful

Kayla M.  |  Premières impressions 
Évaluation :
5

Clean facilities and friendly staff!

Matt O.  |  Expérience générale 
Évaluation :
5

the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys Theresa schsfer

Theresa S.  |  Premières impressions 
Évaluation :
5

Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!

CHRIS H.  |  Expérience générale 
Évaluation :
4

It was a very good place for storage.

BENARD B.  |  Expérience générale 
Évaluation :
3

Overall, I had a good experience with U-Haul. One

cindy w.  |  Expérience générale 
Évaluation :
5

The customer rep that I worked with did a great job.

BENARD B.  |  Premières impressions 
Évaluation :
5

Great job!

Matt O.  |  Premières impressions 
Évaluation :
5

super helpful staff.

Josh C.  |  Expérience générale 
Évaluation :
4

Hb

ken k.  |  Premières impressions 
Évaluation :
5

Manager did a great job answering all of my questions and getting me set up.

Keith L.  |  Premières impressions 
Évaluation :
2

Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.

Darrell R.  |  Expérience générale 
Évaluation :
5

I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.

Jeff K.  |  Expérience générale 
Évaluation :
5

The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.

JAMES A.  |  Expérience générale 
Évaluation :
1

Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called back

lois H.  |  Expérience générale 
Évaluation :
2

I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.

Erin C.  |  Expérience générale 
Évaluation :
1

Never answered their phones and returned phone calls

AMANDA R.  |  Expérience générale 
Évaluation :
5

ok

MAX M.  |  Expérience générale 
Évaluation :
3

It was difficult to get the cart through the doorway because it's not flat.

BARBARA C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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