Évaluations des clients U-Haul Moving & Storage of Farm Pond

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Farm Pond

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Aida C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harriet H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jesse T. le

Évaluation :

The staff were very courteous and professional.

JEANETTE W. le

Évaluation :

Called and asked could I pick the truck up early was advised that I could. Lady had an attitude and acted like she didn't want to assist. Very unprofessional

Nicole A. le

Évaluation :

There’s a ticket open about my experience there. The worker canceled my truck, then explicitly told me it was my fault that they couldn’t answer the phone when I called for almost two hours a bunch of time. He yelled at me from across the store, he had his wife and kids there and his wife followed me and stared at me the entire time. I had to call customer service twice. While on the phone with customer service they could hear him yelling at me, for calling them. He even came at me like he wanted to strike me after I was taking pics of the truck and almost took a video of him and his wife yelling about my situation. The whole experience was insane.

Sylvia S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patsy W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Minerva I. le

Évaluation :

The customer service was great. the unfortunate thing is that my car was damaged by the auto transport, I'm still dealing with a claim as of now.My car still has damages.

Jeannie I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brady W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard H. le

Évaluation :

Just try to hold the line on your prices. Otherwise, it was an excellent experience.

Darryl G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tyra G. le

Évaluation :

The associate was professional and personable.

Alecia H. le

Évaluation :

I had very unpleasant experience with a male worker that was supposed to be there to assist me with any questions I had pertaining to the inspection of the truck so that I wouldn’t be held liable for damages. He was on his phone and acted as if I was bothering him. Every question I asked was met with major attitude. When I returned the truck I literally waited in the store alone for 15 minutes waiting to be assisted. The cashier was outside assisting what looked like the “big wigs” for your company. Maybe this location needs more workers; preferably ones that are professional.

Rachelle G. le

Évaluation :

The manager lady was awesome but one of the guys I dealt with did not know what to do. Also, I wasn’t able to get the truck I reserved because it hadn’t been returned and had to get a smaller truck which caused me to make more than 1 trip to move.

John L. le

Évaluation :

Le client n'a pas laissé de commentaire.

TAITU L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edwin C. le

Évaluation :

We had a hitch installed. Guy was professional and courteous. Kept us informed on where he was in the process.

Rochell T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary H. le

Évaluation :

Tighten the steering on both the 17 and 20 foot trucks I rented, add refrigerant to the AC in both trucks, check the transmission on the 20 ft truck it was having issues and I was nowhere near fully loaded. I plan to rent more trucks as my family is moving to Elizabethtown NC where the U Haul Drop Off point is at

Raymond H. le

Évaluation :

Actually the same comment the gentleman that helped me was professional everything went very smooth.

JOSHUA P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lowanda L. le

Évaluation :

1. I RATED THIS FACILITY "ABOVE AVERAGE" BECAUSE OF ITS LOCATION, CLEANLINESS, ABUNDANCE OF EQUIPMENT, LARGE PARKING AREA AND ON SITE CLIMATE CONTROLLED STORAGE UNITS. 2. THE PERSONNEL WAS A STARK CONTRAST TO THE EXCELLENCE OF THE FACILITY ITSELF. THE THREE EMPLOYEES THERE ON SATURDAY, SEPTEMBER 28, 2019, WERE THE MOST UNPROFESSIONAL INDIVIDUALS I HAVE EVER ENCOUNTERED AT ANY U-HAUL LOCATION. THEY WERE CONSTANTLY LAUGHING, JOKING AND THROWING CANDY AT EACH OTHER IN THE MIDDLE OF ASSISTING CUSTOMERS AT THE FRONT DESK. THEY WOULD STOP TYPING IN CUSTOMER DATA IN ORDER TO MAKE SMALL TALK WITH ONE ANOTHER ABOUT NOTHING THAT HAD TO DO WITH U-HAUL BUSINESS. 3. I WOULD ONLY RECOMMEND THIS LOCATION TO A FRIEND BECAUSE OF THEIR ON SITE CLIMATE CONTROLLED STORAGE UNITS NOT BECAUSE OF THEIR CUSTOMER SERVICE.

Daniel S. le

Évaluation :

Great service

Terri M. le

Évaluation :

Le client n'a pas laissé de commentaire.

chlormetrica B. le

Évaluation :

The truck ran hot and the check engine light came on....all in the middle of my move.

Richard M. le

Évaluation :

First time using location, so I can't recommend to friends just yet. I did like the equipment return process very much. Didn't have to go in to the building and it took less than 5 minutes. Great job!

Kalana R. le

Évaluation :

I was double charged for the rental of the appliance hand truck. My card was charged at the time I checked out the hand truck for $11, then when I returned the truck, the associate did not look to see if my card was already charged before charging the card again. When I called the location to inform them they told me that they double charged me they told me it would take 3-5 business days for the amount to return on my card. I understand that is the policy, but this could have been avoided if the associate checked before charging my card.

Robert R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erica M. le

Évaluation :

Le client n'a pas laissé de commentaire.

lizz M. le

Évaluation :

We had to go to 3 locations before we found one. We were given the wrong address for the return.

Melissa F. le

Évaluation :

This was the best uhaul ive been to. No long wait. Very helpful guys working. I would definitely recommend and i will be going back out of the way to go to this location

Adrian R. le

Évaluation :

Great service

Jennifer H. le

Évaluation :

Keep it up Great staff

Roger D. le

Évaluation :

Le client n'a pas laissé de commentaire.

britt n. le

Évaluation :

Great job TEAM!!!!!

ronald s. le

Évaluation :

This facility exceeded all our requirements. Very pleased.

kesa s. le

Évaluation :

I would recommend

Nataya H. le

Évaluation :

Y’all were so rude

ronald s. le

Évaluation :

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

Hope C. le

Évaluation :

Great

Bertha S. le

Évaluation :

Units could be larger.

Quinn M. le

Évaluation :

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

David Z. le

Évaluation :

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

Barbara J. le

Évaluation :

Excellent service

Sephora B. le

Évaluation :

Very helpful. Whole staff friendly. Makes your moving experience an ease!

Charlene B. le

Évaluation :

This is the only UHaul facility I will ever use!

Regina M. le

Évaluation :

Very clean and facility and staff (Erin) was very helpful and friendly.

Tiffany S. le

Évaluation :

The staff was very helpful and the storage was always clean .

Cheryl Beth J. le

Évaluation :

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we’ve used.

David Z. le

Évaluation :

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

Joe H. le

Évaluation :

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

mary r. le

Évaluation :

Care about their clients.

Ryan S. le

Évaluation :

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

David Z. le

Évaluation :

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

Kristopher C. le

Évaluation :

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn’t let me in the building even with my I’d and key.

Robert L. le

Évaluation :

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

Charlene B. le

Évaluation :

The only uHaul I will ever use for storage in Charlotte!

Robert L. le

Évaluation :

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

Evelyn Q. le

Évaluation :

They were professional, friendly and very helpful!

varnell b. le

Évaluation :

Courteous staff clean facility and professional

Lori J. le

Évaluation :

Great experience

Richard S. le

Évaluation :

We had no issues and felt good about my personal items were in a safe storage room

arith v. le

Évaluation :

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

debra S. le

Évaluation :

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

sharlynn p. le

Évaluation :

Staff was very courteous and the unit itself was always kept at a perfect temperature inside.

MELESS W. le

Évaluation :

I am satisfied with the service

Joel F. le

Évaluation :

Os good

valerie v. le

Évaluation :

The worst ever!!!!!

Cassandra T. le

Évaluation :

Great people

Natasha h. le

Évaluation :

Great experience, no complaints

MS M. le

Évaluation :

I Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!

Ashley A. le

Évaluation :

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Jane H. le

Évaluation :

Great location.... Curtis was awesome!!!!

lea f. le

Évaluation :

Pleased! Thank you

Michele J. le

Évaluation :

Great experience with staff, I have no complaint

Kim M. le

Évaluation :

Great Service!