Customer Reviews for U-Haul Moving & Storage of Farm Pond

5715 évaluations

6216 Albemarle Rd   Charlotte, NC 28212
(@ Farm Pond Ln)

(704) 535-0030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(704) 535-0030

6216 Albemarle Rd
Charlotte, NC 28212
(@ Farm Pond Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellen C.  |  Premières impressions 
Évaluation :
5

The representative who assist me was very pleasant and professional.

AVIS N.  |  Premières impressions 
Évaluation :
5

Nothing I always get great service thank you so much

Thulder C. 
Évaluation :
5

Always a good experience!

Frank D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAMMIE A. 
Évaluation :
5

Friendly staff, drop-off process was very fast and efficient.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna S. 
Évaluation :
5

Top notch location I've used this location many times It is always top notch.

James H. 
Évaluation :
4

Everything went well. Very nice location and the owner was very nice.

Therease S. 
Évaluation :
1

I'm trying to speak to customer service the last 40 minute still didn't get response

Moges G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Beverly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fousseini S. 
Évaluation :
4

Trailer was not in best condition, air pressure was low in (2) of (4) tires.

Holden H. 
Évaluation :
5

Shanautica is beautiful, helpful young lady! I hope she's treated well and goes far with you all. She's a great employee have!!!

Carlorickus L. 
Évaluation :
3

The original woman in the front was great. However the guy I return the keys to was a straight punk and I will never use nor recommend uhaul to anyone moving forward.

Kane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy M.  |  Expérience générale 
Évaluation :
5

I am not a mechanic, there is some play in the front end.

George F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

The truck wasn't in the best shape. The check engine light was on. The brakes weren't very good. The doors didn't want to shut good and the steering had a lot of play in it. There is no way if I was driving long distance that I would drive it. I would ask for a replacement. The liason was wonderful though. I just hope you will check this out with the truck. It hesitated and heeled a lot when stopping and taking off also. May be part of why the engine light is on. Thank you for a great service though. Very organized location.

Kimberly O. 
Évaluation :
4

Staff was friendly and helpful

mark B. 
Évaluation :
5

Nothing at this time. Everyone and everything was great. Professional and knowledgable of the products. Very courteous and friendly. Thankyou for excellent service.

Bessie J. 
Évaluation :
5

Stop moving pick up locations and you need a better system

Unique B. 
Évaluation :
5

The vehicle WAS clean, however the brakes on the truck were extremely soft - so much so I didn't feel safe driving it. I am experienced driving this type of vehicle, as I have driven a similar truck for work for more than 5 years. Also, the roll-up door wouldn't stay up and actually closed on me on more than one occasion. The attendant who received the truck when I returned it did ask fi there were any issues and I did tell him. He seemed concerned and said he would have it checked out. I would still use this facility if I ever need anything again in this area.

JEFFREY D. 
Évaluation :
4

If you aren't going to have an associate at the drop off then have a sign explaining what you want: wait, go inside, equipment specific instructions, etc... Your associates were top notch.

Marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey W. 
Évaluation :
4

I moved out months before the move out date listed

Shaheed M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
5

No matter who I spoke to and who picked up my furniture and who scheduled my deliver and who dropped off my boxes, your customer service was outstanding, your employees should be commended on their great customer service.

JUNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAHJOAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL H. 
Évaluation :
2

Didn't have the truck I reserved so I had to get something different. Even though my reservation was confirmed. Pick up was too long. There was barely anyone working there to help. The person that did help acted like he didn't know what to do and had me walking all around the building for a key.

Jazmyne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt F. 
Évaluation :
5

Very pleasant customer service associates. Pickup and return of vehicle was without issues. Facility was clean, organized, and orderly.

Chelsey M. 
Évaluation :
5

Perfect experience

Brennan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nettie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoinette f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oluwafunmilayo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonce C. 
Évaluation :
5

I have no complaints whatsoever.

La Donna S. 
Évaluation :
5

Great service and rates. Pick up and drop off was super easy. Early morning hours are a plus!

VAUGHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
1

And I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documented

Nicole K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dewayne C. 
Évaluation :
5

Curtis martin is always awesome to deal with, I haven't been in there for a while but as soon as I walked in he remembered me even with the mask on. I'm always rushed and a little uneasy when I come in to rent a trailer because i'm going somewhere I don't know with cash to buy a car, and then towing it home. but he always gets me laughing and psyched about my trip. honestly thats the main reason I haven't just bought a trailer. curtis and this location make it so easy to get in and out with what I need there is no reason to own one.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jequetta B. 
Évaluation :
5

NOT A THING ,THANK YOU FOR YOUR SERVER ..

Beverly D. 
Évaluation :
5

People were great!!

Randall H. 
Évaluation :
5

The two lady was great

Qiana M. 
Évaluation :
3

Truck was dirty inside and out. Windshield was dirty with no windshield washer fluid. Truck ran and performed fine. Trailer in good shape

Anthony G. 
Évaluation :
3

I paid for a dolly beforehand but it wasn't on the truck, so including the tools that were paid for would be great.

Antrenese T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linus R. 
Évaluation :
3

The truck was available when I needed it. The online check in was good. Had a question, and hold time for customer service was extremely long. Took my entire lunch break and had to hang up without anyone picking up. Called back and still had to hold for a long tim. When I finally was able to pick up the truck, the representatives at this location were unwelcoming and condescending. I had to ask why they were so unfriendly, and was advised “it was early.” Use at your own risk.

KEISHA C. 
Évaluation :
1

They could not fulfill my online order. I ordered appliance hand truck, and they said don't have when i saw they said it wasn't the they own U-Haul system working wrong

Laszlo R. 
Évaluation :
5

Excellent service à la clientèle. In and out in no time! Super friendly staff.

Jose O. 
Évaluation :
3

Never had a problem except trying to call.

Sharon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aquanetta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula G. 
Évaluation :
5

Cecil is awesome. He ensured my vehicle was safe and prepared for pulling the utility trailer. Great guy.

Gregory N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latonya W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy Leigh B. 
Évaluation :
1

Pay back my money you owe me charging me for 24 hrs when it supposed to be 2 hrs

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elwyn C. 
Évaluation :
2

You didn't ask me about the truck there was something wrong with the truck I was turning and the truck didn't want to turn so it jerk my arm and it is still hurting I should have got something off, the lady took the and said ok that was it.

Toni D. 
Évaluation :
5

The staff at this facility is fantastic. God-bless them for the wonderful Attention they pay to detail in trying to save you money.

Lesite B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Smooth transaction picking up and return!

Stanley B. 
Évaluation :
5

The CSR who helped me was very friendly and bright. I can't remember her name (long day) but she represented UHaul very well!

Brandon C. 
Évaluation :
5

Improvements? ... Yea... Fix the Computer System Issues...They seem to be EXTREAMLY S----L---O--W-- The people who work there are GREAT... your computer system... not so much...

Tom F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesite B. 
Évaluation :
1

Check proper information before renting out uhaul truck in my name

moreka N. 
Évaluation :
5

All went well

Nancy L. 
Évaluation :
1

The truck was not fueled when I got it to what was said on the sheet and there was no dolly for the move....they lied about the whole transaction I'm not pleased and I been charged for something I didn't not do!

Anna H. 
Évaluation :
2

The gentleman who handled my reservation seemed uninterested in doing his job and was a little rude. He finished his candy bar while I waited at the counter for assistance.

Margaret R. 
Évaluation :
3

I did not elect to use the insurance with UHaul. I was charged anyway. I asked why I was charged. They didn't know. Uhaul said they would look into it. I've never heard anything from uhaul. Basically, uhaul took my money and ran.

Holly P. 
Évaluation :
1

You need to fire your employee Cecil Holloway. He lacks extreme customer service and acted as if he didn't know how to do his job. Very rude individual.

Ryan C. 
Évaluation :
5

All good

Aung S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
5

N.D.

Anita H. 
Évaluation :
5

I was satisfied!

Nadege J. 
Évaluation :
3

Use the original reservation with quoted price that includes offered discount.

Raymond T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

Could have had one more employee working. The one guy working was running from inside to the outside as hard as he could and there was a line waiting.

Clinton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos V. 
Évaluation :
5

My original reservation was for eastway drive which was terrible, it was not put in as a truck share on the store side so I was not able to get my truck at 8 am per my reservation confirmation. After speaking with the first representative which did not help. I was transferred to a gentleman which helped me find the truck I needed in a nearby location. I will make sure I go to the truck center from now on

Chavon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
4

the large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving company

Cicely R.  |  Premières impressions 
Évaluation :
5

Had not used UHaul in years - great experience!

James G. 
Évaluation :
5

Dolly ordered was not available at p/u time and dolly received was in poor condition with torn straps that made the move extra tedious.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee N. 
Évaluation :
5

YALL DONT NEED TO IMPROVE ANYTHING YALL ARE THE BEST IN ALL WAYS THERE IS TO BE.

Curtis A. 
Évaluation :
5

Outstanding/Excellent !!!!!!

laurence C. 
Évaluation :
5

great staff, customer service oriented.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDITH M.  |  Expérience générale 
Évaluation :
5

Pods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.

Gerry G.  |  Premières impressions 
Évaluation :
5

I had a very positive experience

Joe D.  |  Expérience générale 
Évaluation :
5

Martin and the team always good friendly and experienced

James S.  |  Expérience générale 
Évaluation :
5

Excellent

Rachon M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lai L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vannak S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian S.  |  Expérience générale 
Évaluation :
2

We had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.

Janalyn N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B.  |  Expérience générale 
Évaluation :
1

My stuff was damaged from water due to a roof leak and I asked to use the dumpster and was denied so I had to load it all onto a trailer and pay at the dump to get rid of it.

Shawn D.  |  Expérience générale 
Évaluation :
3

My first experience with your facility was horrible we are from out of town and need assistance dropping off the truck but because we where close to closing y'all wouldn't even help and then told us we had another day on our truck just to rush us out the door just to find out that it wasn't true. But the second day I came in for my storage unit the lady that assisted me was awesome but the white lady at the front desk needs retrained on her customer services skills.

LORRAINE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claire w.  |  Premières impressions 
Évaluation :
2

HAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT 10,00 $ MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.

Tara B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deja H.  |  Expérience générale 
Évaluation :
2

Took excessively long to rent a Storage's unit an checkin a truck. Rate charged at checkin was wrong, significantly higher than should have been

James D.  |  Premières impressions 
Évaluation :
4

Great staff, they all deserve a raise.

Alan B.  |  Expérience générale 
Évaluation :
2

The owner is very nice but the inconsistent fees and mishaps was my worse experience ever with U-haul. Just not very pleased at all

Rahgie L.  |  Expérience générale 
Évaluation :
3

Expected for the storage facility to be a code entry instead of open to the public. Very worrisome.

Sarah J.  |  Premières impressions 
Évaluation :
5

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

lavonda a.  |  Premières impressions 
Évaluation :
5

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Tyeaste M.  |  Premières impressions 
Évaluation :
1

Was charged for mileage and gas I didn’t use

DESEAN J.  |  Premières impressions 
Évaluation :
5

Very nice experience.

DEBRA R.  |  Expérience générale 
Évaluation :
3

I think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.

emmy w.  |  Expérience générale 
Évaluation :
5

Efficient and friendly

linda t.  |  Expérience générale 
Évaluation :
5

Impressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. Merci.

Alan B.  |  Premières impressions 
Évaluation :
5

Great job TEAM!!!!!

britt n.  |  Expérience générale 
Évaluation :
5

This facility exceeded all our requirements. Very pleased.

ronald s.  |  Expérience générale 
Évaluation :
5

I would recommend

kesa s.  |  Expérience générale 
Évaluation :
1

Y’all were so rude

Nataya H.  |  Expérience générale 
Évaluation :
5

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

ronald s.  |  Premières impressions 
Évaluation :
5

Excellent

Hope C.  |  Expérience générale 
Évaluation :
4

Units could be larger.

Bertha S.  |  Premières impressions 
Évaluation :
1

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

Quinn M.  |  Premières impressions 
Évaluation :
5

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

David Z.  |  Expérience générale 
Évaluation :
5

Excellent service

Barbara J.  |  Premières impressions 
Évaluation :
5

Very helpful. Whole staff friendly. Makes your moving experience an ease!

Sephora B.  |  Premières impressions 
Évaluation :
5

This is the only UHaul facility I will ever use!

Charlene B.  |  Expérience générale 
Évaluation :
5

Very clean and facility and staff (Erin) was very helpful and friendly.

Regina M.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and the storage was always clean .

Tiffany S.  |  Expérience générale 
Évaluation :
5

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we've used.

Cheryl Beth J.  |  Expérience générale 
Évaluation :
5

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

David Z.  |  Premières impressions 
Évaluation :
5

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

Joe H.  |  Expérience générale 
Évaluation :
5

Care about their clients.

mary r.  |  Premières impressions 
Évaluation :
5

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

Ryan S.  |  Premières impressions 
Évaluation :
5

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

David Z.  |  Expérience générale 
Évaluation :
2

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn't let me in the building even with my I'd and key.

Kristopher C.  |  Expérience générale 
Évaluation :
5

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

Robert L.  |  Expérience générale 
Évaluation :
5

The only uHaul I will ever use for storage in Charlotte!

Charlene B.  |  Premières impressions 
Évaluation :
5

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

Robert L.  |  Premières impressions 
Évaluation :
5

They were professional, friendly and very helpful!

Evelyn Q.  |  Premières impressions 
Évaluation :
5

Courteous staff clean facility and professional

varnell b.  |  Expérience générale 
Évaluation :
4

Great experience

Lori J.  |  Réservation 
Évaluation :
5

We had no issues and felt good about my personal items were in a safe storage room

Richard S.  |  Expérience générale 
Évaluation :
5

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

arith v.  |  Expérience générale 
Évaluation :
5

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

debra S.  |  Expérience générale 
Évaluation :
5

Staff was very courteous and the unit itself was always kept at a perfect temperature inside.

sharlynn p.  |  Expérience générale 
Évaluation :
5

I am satisfied with the service

MELESS W.  |  Expérience générale 
Évaluation :
4

Os good

Joel F.  |  Expérience générale 
Évaluation :
1

The worst ever!!!!!

valerie v.  |  Réservation 
Évaluation :
5

Great people

Cassandra T.  |  Expérience générale 
Évaluation :
5

Great experience, no complaints

Natasha h.  |  Réservation 
Évaluation :
1

I Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!

MS M.  |  Expérience générale 
Évaluation :
3

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Ashley A.  |  Réservation 
Évaluation :
4

Great location.... Curtis was awesome!!!!

Jane H.  |  Expérience générale 
Évaluation :
5

Pleased! Thank you

lea f.  |  Expérience générale 
Évaluation :
5

Great experience with staff, I have no complaint

Michele J.  |  Expérience générale 
Évaluation :
5

Great Service!

Kim M.  |  Expérience générale 
Non reviews have been submitted for this location.

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