Évaluations des clients U-Haul Moving & Storage of Feasterville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Feasterville

Cote générale :

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Benjamin H.
Évaluation :

Jason and the other female staff member was:1. Rude, 2. No mask and refused to put one on. 3. Became irate and threatening as a result. Refused to provide equipment and told to get out of my store saying he was the manager. 4. Customer service called to get him to provide equipment, which came from the far end of lot in back dark area, coincidentally, upon check in was found to be something wrong and unsafe. Serious unsafe problem at this location.

Rufus C.
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Le client n'a pas laissé de commentaire.

dean M.
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Le client n'a pas laissé de commentaire.

Michelle H.
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I personally did not have any issues with customer service, but watching how the two customers in front of me were handled, I think that some customer service training is in order. If I did have a problem, I'm not sure it would have been handled well. Both customers in front of me had legitimate reasons to be upset and their questions were pretty much ignored from the man behind the counter , who happened to be the GM. Besides that , neither of the two uhaul employees (the GM and a woman) even bothered to wear a mask, or have one handy. Instead of handling the issues that were brought up, it was turned into a heated argument , that almost had the police called first thing in the morning. In this time, why not just handle the concerns and avoid such a nasty back and forth? I was disappointed how the matters were handled with the other customers, though I myself did not have a problem.

Christopher S.
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Le client n'a pas laissé de commentaire.

Laziza K.
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Le client n'a pas laissé de commentaire.

Bethany O.
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Le client n'a pas laissé de commentaire.

Denise D.
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Feasterville location has been great over the past month. The guys are helpful and nice.

TIMOTHY S.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Curbside pickup website is not user friendly and you still have to wait in line to get the vehicle key

ARTHUR C.
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Absolutely nothing. Best rental experience I have ever had. I will be back! Many thanks.

Paul M.
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Very good overall. No complaints. Staff was very friendly at both pickup and drop off.

TRACY M.
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Nothing ,this is the best u-haul place to go so professional very pleasant .

DANIEL O.
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Le client n'a pas laissé de commentaire.

Frank E.
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The gentleman was very respectful and my visit was in and out in a very timely fashion, I thank you.

Dilmurod G.
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I was charged for after hour fee I used truck only for 2 hours and returned at 12 pm Please check

Jennifer B.
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Long wait to pick up truck

RICKY L.
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Employees were not wearing masks. The general manager that waited on me was sarcastic and rude.

Betsaleel S.
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Le client n'a pas laissé de commentaire.

DIANE C.
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Prince & co-workers made my rental an easy & enjoyable experience!

Leonid K.
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Le client n'a pas laissé de commentaire.

Brian S.
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Yes u\out of convenience but the young guy who checked me in did not have a mask on and kept wiping his nose on his sleeve. He was very nice but given the current situation we are in he should be more conscious of what makes the customer feel safe.

Bob W.
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I have utilized this U-Haul location many times over the last 20 years and never had an issue with the staff or equipment. The staff have been very pleasant and willing to meet my needs. I would recommend them without reservation.

Richard T.
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Le client n'a pas laissé de commentaire.

michael G.
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Le client n'a pas laissé de commentaire.

Paul T.
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Le client n'a pas laissé de commentaire.

Joshua W.
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1. Employees not wearing masks this time AND last time I was here. 2. Didn't get hand dolly, still charged $7 for it.

David C.
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excellent service and very easy return

Thomas V.
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Bad customer service experience

EDWARD K.
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Le client n'a pas laissé de commentaire.

SUJADDIN H.
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Le client n'a pas laissé de commentaire.

SANDRA S.
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Great service and staff. Thank you

Timothy P.
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calls should be answered by the local rental centers not by corporate if it is a local issue.

Timothy M.
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No receipt was issued and returned pads not counted in front of me. I realize why but if their was a discrepancy it could have been an issue. Besides that all was good.

Richard S.
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Le client n'a pas laissé de commentaire.

Ekaterine N.
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Le client n'a pas laissé de commentaire.

Tom M.
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Everything was fine but I don't need the process when you leave a truck after hours everything you have to go through All of this Unnecessary process on your phone to drop the truck off it's A little too much.

Gerald D.
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Le client n'a pas laissé de commentaire.

EMAD A.
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Helpful

Carlos N.
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I originally rented the trailer for the 11th, well change of plans needed it for the 10th and i called customer service and they helped me get what i needed i was satisfied with the service i received over the phone thank you UHAUL

AUGUSTUS B.
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Le client n'a pas laissé de commentaire.

Cynthia N.
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Le client n'a pas laissé de commentaire.

James M.
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Swift rental and return. Very pleasant experience.

SUJADDIN H.
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Very Very good

MICHAEL C.
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Computer technology was an issue. Had to run credit card several times and eventually move to a different computer. This made the wait time longer than normal. Other than that, all good.

PHYLLIS L.
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The only thing l was disappointed about was the lack of your employees not wearing masks although they were very professional. No complaints about the process of renting the truck.

KATHLEEN S.
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I had a very bad experience with the manager of the Feasterville store overcharged and can I get a phone call back from the president of U haul and Feasterville area

Kaila V.
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Execellent Customer Service!!!

michael M.
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The only issue I had was that they never gave me back my license but do to being busy and understaffed it was fine. Everyone was friendly, professional and easy to work with on theirs move.

AUGUSTUS B.
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Le client n'a pas laissé de commentaire.

STONEY M.
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Le client n'a pas laissé de commentaire.

Matthew M.
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I have rented from U-haul numerous times for moving needs and never had an issue until now. We arrived at our "pick up location" To find out that there was NO uhaul there for us. I had completed "online" check in DAYS in advance, and yet there was no U-haul. We were there to pick up the truck around 7:20 and movers were coming at 8:30 so we were not happy to hear that there was no TRUCK available. Luckily the customer service associate at the location quickly came up with a solution, to give us a non used, non marked moving truck, thankfully upgraded us in size and did not charge extra. If it wasn't for the customer service associate who worked quickly, we would have given U haul a 0/10. We then got a call from another U-haul location 2 hours later (2 hours after our potential check in) telling us that they are very sorry and they just DONT have a truck for us. If you ask me that is unacceptable. You are lucky that your associate at 333 W street road was there to save the day, otherwise we would not be using U HAUL EVER again.

Dieter T.
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The staff was very friendly and accommodating

Boris Z.
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1 start rating is exclusively for customer service provided at Feasterville PA U-Haul location. Everything else such as process, the vehicle is up to the expectations. My card was double charged by the U-Haul Feasterville pa location, I had all the paperwork and offered to bring it back to the location for further research. The customer experience provided by U-Haul Employee Jason Doyle was unprofessional, rude, and accusing me of lies, let me know that his decision will not be reverted and no paper work can prove it. While we got the refund back as our paperwork proved to be correct, I find it discouraging to see General Manager Jason Doyle set such negative customer service standards for his team.

Megan M.
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Le client n'a pas laissé de commentaire.

LAURA G.
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Le client n'a pas laissé de commentaire.

William D.
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Very helpful and very reliable equipment

SUSAN A.
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No complaints. Everyone were pleasant and helpfull.

Debra B.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Brian W.
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The vehicle was dirty inside with actual dirt on the dashboard. The change begin oil light was on. The check engine light was on and the low pressure oil gauge was fluctuating between low and normal. The manager said it was a brand new vehicle and he would not give us a vehicle that didn't have oil in it. I asked for this to be written on the contract which he reluctantly did.

CARMEN P.
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Le client n'a pas laissé de commentaire.

DAVE F.
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Le client n'a pas laissé de commentaire.

jason C.
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the app to return equipment was horrible. took 50 mins

Marc A.
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Keep doing what you do. I am always pleased with this location

LISSETTE R.
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Paid for a dolly I didn't use

IULIIA G.
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Le client n'a pas laissé de commentaire.

John T.
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Le client n'a pas laissé de commentaire.

Richard H.
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Nothing ,I was already set up online and same day check in so it was a simple process.

Enrico P.
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Le client n'a pas laissé de commentaire.

THOMAS Z.
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Not a lot just make sure all your employees work as well as Prince did for me

Tristan G.
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Le client n'a pas laissé de commentaire.

ROMAN L.
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Le client n'a pas laissé de commentaire.

Gary G.
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Le client n'a pas laissé de commentaire.

BRIAN R.
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Le client n'a pas laissé de commentaire.

MARC T.
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Le client n'a pas laissé de commentaire.

Tracy M.
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Le client n'a pas laissé de commentaire.

THOMAS P.
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My experience with this location was fine. My experience with uhaul was awful. I booked a 15ft truck from a different location only to arrive and be told that there was no truck and hadn't been a truck at that location for a month. I was then told that 30 minutes away (this location) I could get a 10ft truck. The only saving grace was this location giving me a discount on miles driven due to how much further we had to drive but still cost more overall considering the distance we drove. The truck was too small for the quantity we needed to move and we were delayed with movers having to wait an hour and a half while we sorted out the new truck. Location was fine and handled me (being incredibly grumpy) very well.

Melissa S.
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Le client n'a pas laissé de commentaire.

Paul R.
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N/A

Stephen T.
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Le client n'a pas laissé de commentaire.

Timothy M.
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Returned rental at 1:30 and didn't get checked in til 5:00

James D.
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I believe prince was the gentleman who took care of me and he was great thank you

Michael G.
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Every thing was great but the return was slow not happy M.G.

Tracy M.
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Everything worked out well but the rental was a bit pricey for the amount of time that I needed it. The equipment was very comfortable. I was overall pleased with the rental.

Vanessa W.
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The staff was friendly and helpful. It was a pleasure doing business with them.

Leo M.
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Le client n'a pas laissé de commentaire.

Luke H.
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Le client n'a pas laissé de commentaire.

Neal B.
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Arrived to pick up a truck at 8:15 AM and no one came to the counter To help me until 8:45 AM.

JEGIL K.
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Le client n'a pas laissé de commentaire.

PAUL S.
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Original location pickup was changed. Was on hold or 6 times for more than 40 minutes. Dropped off trailer, guy told us he would check it in. He checked in 2 days later.i had to call, was on hold again to get the 2 days extra charges removed. Awful customer service. I will never use uhaul again.spent a lot on boxes, etc in the several moves we have made over past few yrs.will find another source for those products . Seems like uhsul has terrible customer service

George B.
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Great staff! Answered questions clearly and courteously.

Kevin M.
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Everything was too notch equipment and service

ADELEKE K.
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Le client n'a pas laissé de commentaire.

Melanie G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GARY P.
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Le client n'a pas laissé de commentaire.

Ashok K.
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The gas tank was 3/4 and marked as as full- subsequently charged for the gas besides the mileage

August M.
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Le client n'a pas laissé de commentaire.

Anne G.
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Nothing - everything worked out as planned.

OREST S.
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Stop lying about prices for rental. You advertising 19.99 per day and my total was 56.00 for 2 hours. Thanks for your lies Uhaul !

Ryan P.
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Le client n'a pas laissé de commentaire.

Rosemary K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Linda W. | Expérience générale |
Évaluation :

My stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren’t any fires or natural disasters. I would recommend to others.

Susan N. | Expérience générale |
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The manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.

Catherine C. | Expérience générale |
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Other than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!

Marboly S. | Premières impressions |
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The representative was really informative , he was very nice

Ron L. | Premières impressions |
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The Manager, Joe Callahan has excellent "people skills."

Chris W. | Expérience générale |
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Joe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storage

Chris W. | Premières impressions |
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Joseph Callahan was very informative, nice, and helpful on what we needed!!!

Donald Y. | Premières impressions |
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Excellent

JAMES M. | Expérience générale |
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I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.

Christina P. | Expérience générale |
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Katie the general manager is awesome and helpful

Alexej G. | Réservation |
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Horrible experience

Gina F. | Réservation |
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It was quick fast and easy and the customer service was awesome!!!

Non reviews have been submitted for this location.

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