Évaluations des clients U-Haul Moving & Storage of Flagstaff

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Flagstaff

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matthew G. le

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Le client n'a pas laissé de commentaire.

Joseph J. le

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Le client n'a pas laissé de commentaire.

Nancy B. le

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Everyone at Uhaul was very nice, polite and courteous.

Salvador L. le

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Le client n'a pas laissé de commentaire.

William E. le

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Le client n'a pas laissé de commentaire.

Penni S. le

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This location ROCKS! Kathy and Caleb are the best!

Diann Y. le

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Le client n'a pas laissé de commentaire.

Randy T. le

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good service

Steven H. le

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Le client n'a pas laissé de commentaire.

Alexander W. le

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Excellent service, professional staff, very curtious.

Kathryn S. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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I made a reservation from Flagstaff to KS in early Sept. 2019 just prior to getting myself ready to walk over to Flagstaff to pick up my 26' truck-I ran into Laura (myself problems). In changing my reservation to be picked up the following Friday & not needing to invade MY PRIVACY Rights via my phone call (I get "yellow flagged"). Plus I get an email from Phoenix Regional Gary Buckingham Traffic Control Manager needing me to carry a trailer to KS for Corporate. NO problem in helping you U-haul-yet in helping me just do as you so choose regardless of my reservation, my walking to pick up the truck, changing the reservation to Phoenix & I can not edit it to drop off some place else in Andover KS, then just leave me hanging as though I should owe you anything while traveling with your trailer. In Flagstaff & my phone should be a "Lifeline phone" where the technology does not allow me to click on any text messages crap as though I should be an Elderly person who knows all about the phone stuff-much preferred a HUMAN BEING. In the more case to happen it was like I should not have to beg the world to let me go. I could not split the 20' truck rental payment in 2 nor could I use a card & use cash for the remainder. I also called Flagstaff to speak to Kathy & she may have placed the "yellow flag" for keeping my Privacy Rights via my phone call to her & she never told me anything even you Gary could have done that. I did you a favor by helping you & I still get treated like shit, disrespected, a bit cruel. In getting to KS Gary & calling you about the drive to pick up the trailer & to have to weight it down you could have at least helped with the mileage &/or gas for that! NOPE! you are Regional & inconsiderate of where you started at the bottom especially for an Elder Woman who told you a bit handicapped & loading the truck up by myself. I'm sure there is plenty more its getting this done today before I forget & in catching up to alot of other things while on the road for the past week...homeless.

Philip S. le

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Fabulous Flagstaff staff. Knowledgeably, helpful, friendly, accommodation. A bit overworked, it is a very busy location serving a huge region. They could use more help.

Stephen R. le

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Either the location is understaffed or not very well trained as to what their priorities should be. I'm at this location at least twice a month and always seem to be waiting much longer then what the business transaction should take.

PAUL B. le

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They never told us we had to take a picture of the trailer at the drop off location. The Conifer location closed early and no one was there. We called and called no answer. We dropped it off and two days later told we didn’t return it... We live over an hour away! We are not driving that far or paying extra because Conifer can’t get their stuff together. If your going to close early say something or give us options. The return was beyond a hassle and the Flagstaff location gave us no directions except someone would be there and help us.

Scott N. le

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Le client n'a pas laissé de commentaire.

Jesse C. le

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The lady at the front, I never got her name, was amazing. She was very friendly and very helpful.

David T. le

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None -- everything was perfect

olliver S. le

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The Ford 15’ Box Truck was new but did not have cruise control? This caused more fuel usage and made for a very uncomfortable 3 day trip from Flagstaff, AZ to Chattanooga, TN. I am a long haul truck driver but I found constantly trying to correct the speed in this truck to be a real pain.

Tanner G. le

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Le client n'a pas laissé de commentaire.

Ralph M. le

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Great location, Great Staff, Great Service... Thank You!

Bob D. le

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Le client n'a pas laissé de commentaire.

Casey C. le

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Don't cut the locks off of the trailer they rented and hire a moving company without any form of consent to move their possessions into uboxes.

Aaron S. le

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Le client n'a pas laissé de commentaire.

Ronald Z. le

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Le client n'a pas laissé de commentaire.

Frank N. le

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Get rid of the ridiculous UHAUL app.

Cary A. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Ronda L. le

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Le client n'a pas laissé de commentaire.

Calvin H. le

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Le client n'a pas laissé de commentaire.

Frederick M. le

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Le client n'a pas laissé de commentaire.

Anthony I. le

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They were very helpful and speedy in the process and greated us promptly.

Cassandra S. le

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The line was very slow moving but when we did finally see an associate they were pleasant.

michelle s. le

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Very helpful staff. Check out was a breeze thank you Michelle

Rebecca J. le

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very accommodating for your needs.

TIMOTHY D. le

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Tom was very knowledgeable, helpful and friendly. Thx!

John R. le

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Always ready to help. A great experience overall.

glenda c. le

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I am very satisfied with the storage unit and the truck rental.

Ohryn A. le

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Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!

Rebecca J. le

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Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.

Cheryl B. le

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Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.

KARL N. le

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Storage facility is excellent, staff is friendly and helpful.

LINDA B. le

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Staff was wonderful

Ruth L. le

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Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!

Gunnar M. le

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Excellent service

bill f. le

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Enjoyed the experience.

Brian D. le

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Great experience throughout the process.

GEORGE P. le

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Friendly and hard-working staff, on the phone and in person.

Gloria R. le

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OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.

LINDA B. le

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The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.

MANUEL G. le

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Thank you

Sarah P. le

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I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.

andragayle p. le

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I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.

jake k. le

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WAY too expensive and of course im required to use the most expensive lock you sell

sally r. le

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There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i

jake k. le

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Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculous

Victor R. le

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Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.

karissa n. le

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Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait

Joshua G. le

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Good experience.Would choose U-Haul for futture moving & storage needs.

Amy G. le

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The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.

Fred f. le

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Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news

christopher j. le

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I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.

Samantha B. le

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The staff was amazing!!!

marisa h. le

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Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff

LEE G. le

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NA

mike c. le

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The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!