The mobile check in and check out service could be convenient if the odometer readings were accurately recorded online however it was not and the whole self process led me to a lot of time used contacting customer service and sending emails. The wait time was extensive for reaching a customer service representative over the phone. I must admit that once speaking to any uhual representative, they carried out their work with respect and efficiency.RICHARD H.
U-Haul Moving & Storage of Flushing
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Pei Z.
Le client n'a pas laissé de commentaire.Steven W.
The Vehicle I rented had the check engine light on and there was a sound coming from the engine. Luckily vehicle I rented didn't breakdown on my.MARCELO R.
Service too slow at counter or inside peopleJESSE H.
Le client n'a pas laissé de commentaire.Ning T.
The owner (Tony?) was SUPER patient and helpful! Had trouble with the app and he went the extra mile.James D.
Le client n'a pas laissé de commentaire.JAEH C.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.CARLJ R.
The truck was clean, however it had the check engine light on and wouldn't turn on after I was done unloading. This took away more than an hour of the time we needed to finish moving. I recommend upgrading the trucks.Cindy B.
Le client n'a pas laissé de commentaire.Lawrence G.
Le client n'a pas laissé de commentaire.chunjing z. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M.
I was very stressed to use the service but the checkout was smooth, staff was helpful, and return was simple. It would have been nice to know I could have parked on site though!Natalie K.
Le client n'a pas laissé de commentaire.Tashi L.
The cashier was not really helpful. You could tell she had a long day. I was treated as if I already knew the process as opposed to informing and explaining certain things.Juan O.
Have the size hand truck people reserveRAYMONDG F.
Please buy newer trucks. Truck we rented 17' had 150000 miles on it with no suspension bad steering and real bad gas mileage. Horrible ride experience!Maurizio D.
Le client n'a pas laissé de commentaire.SANDRINAN P.
Le client n'a pas laissé de commentaire.Lailah M.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Faiyaz D.
Fast and easy eeturnCHAFICABDUL B.
Le client n'a pas laissé de commentaire.ANDREWD H.
Le client n'a pas laissé de commentaire.Jorge L.
Le client n'a pas laissé de commentaire.LI Y.
Very goodJun W.
Excellent service ï¼ZhengLong C.
The only thing I can suggest is to please make sure the windows and mirrors are clean. The manager was very helpful and I have always had good experiences with the team at this location.KEVINT S.
Le client n'a pas laissé de commentaire.Kristopher B.
Le client n'a pas laissé de commentaire.Yongjin K.
Le client n'a pas laissé de commentaire.Bo Z.
The staff was unusually kind and helpful. Daniel in the office and Andre were extremely kind and helpful in Fr george g passiasGeorge P.
Le client n'a pas laissé de commentaire.Fremon C.
can't return the equipment to another location...hezhong Z.
Le client n'a pas laissé de commentaire.Jeffery D.
A very fast an easy process.Christine L.
Le client n'a pas laissé de commentaire.Theresa A.
Hit or miss some reps are excellent here and some reps could use some customer service training. Equipment is not well maintained, in need of equipment retirementDaniel G.
Le client n'a pas laissé de commentaire.Jungmin C.
It's time for U-Haul to update the trucksEvangelos V.
Le client n'a pas laissé de commentaire.Edgar S.
Le client n'a pas laissé de commentaire.Jinchun G.
Le client n'a pas laissé de commentaire.Marc K.
With the exception of "contact free" truck retrieval since I had to go inside and wait on line to get the keys to truck I didn't mind this new feature option at all. Drop off was easier than previous experiences. Would rent from this location again.Alejandro M.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Randy R.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.Ernesto M.
I got rental from here couple time already. And both times interior windshield glass were not clean, especially hard to see in night time. On my last rental one of headlight went out and windshield wipers suddenly stopped working during middle of the drive that is safety issue. I really hope they can put more attention on detail to maintain and clean the glass on the vehicle. Overall I still recommend this locationHang L.
Le client n'a pas laissé de commentaire.John T.
The representative who helped me was not nice nor helpful. She referred me to check in on the app because I was dropping off after hours but was able to assist the guy before me who was dropping off after hours too. I used the app to check-in and had to walk back and forth several times due to lack of communication on her end AND having the U-Haul app lag/shut down on me a few times, and on my boyfriends phone. I wasn't barely helped and really had to navigate the service on my own and with all the delays, I had to pay my movers longer. Terrible service and not sure I'd come back.Lisa B.
The people in the parking plaza were warm, and the people in the reception room were cold and impatient.shuyong w. | Premières impressions
The check in is too time consuming. Even using the app to check in the counter service is way too long.JOHN B.
The truck was slow. Getting speed was hard. Sluggishdeborah P.
Le client n'a pas laissé de commentaire.Courtney M.
Le client n'a pas laissé de commentaire.Ariadna H.
Le client n'a pas laissé de commentaire.JAKE A.
The customer service reps were fantastic!!JOSHUAD A D.
I never do these surveys but I just had to on this one I felt with a lady named Daniiella sorry if I'm messing her name up very pleasant professional and sincere from when I made the reservation to when I picked up the vehicle personality was just awesome thank you thank you thank youTIMOTHYD H.
From start to finish all staff was very professional and met all my needs!George S.
Le client n'a pas laissé de commentaire.STEVEN M.
Le client n'a pas laissé de commentaire.Marla B.
Le client n'a pas laissé de commentaire.Brent K.
Le client n'a pas laissé de commentaire.ester p. | Expérience générale
Front desk provides more rapid customer serviceElvin G.
Le client n'a pas laissé de commentaire.Denesh J.
Flushing queens was ok. As a company they are horrible. Told me 11/13 at 5:45 pm they had the trailer I need. Get to the shop in farmingdale around 7 they dont have one. Got the run around and was able to get a trailer the next day in flushing but it was too late and a waste of my money and time. . Lost the day cause of uhaul. Will never use them or receive them to anyone .frank P.
Le client n'a pas laissé de commentaire.Josip L. | Expérience générale
Representatives were unnecessarily rude. I will now be renting from this location again.Casey S.
Le client n'a pas laissé de commentaire.Zhengrong C.
Le client n'a pas laissé de commentaire.cezar P.
Le client n'a pas laissé de commentaire.Monica L.
Le client n'a pas laissé de commentaire.Jessica D.
The van I received smelled like absolute garbage. One of the worst smells I ever encountered. Does U haul clean or even check the vehicles? The worker handling drop off thought it was funny, while I did not. Making situations worse and the sales associate Joshua thought it was funny and did nothing to accommodate me. I will not be using the u haul company and I will make sure everyone I know doesn't either. Thank you for your lack of professionalism.MATTHEWJAMES O.
Le client n'a pas laissé de commentaire.Lioz H.
Le client n'a pas laissé de commentaire.degao X.
All goodFrancisco M.
Le client n'a pas laissé de commentaire.Morgan P.
Mal servicio al cliente no explican nada bienSilvia T.
Le client n'a pas laissé de commentaire.Jason B.
Ordered a 10' truck but none were available. Got a van instead.Kwok P.
The app is convenient but has it's issues. The process takes a while after you arrive to pick up the vehicle. There should be an option to do the pre-screening prior to arrival so that the process is faster. I also rented the appliance dolly online, but when picking up the truck I had to request for someone to get it for me. It would be nice if it was already in the back of the truck. In addition, I got charged twice for the appliance dolly when I only rented one. How did that happen? Called customer support and said the manager will call me back to correct the issue and never did. I called the local office but manager is not available. Why does this process have to be so difficult?Jeffrey W.
Le client n'a pas laissé de commentaire.Jannis P.
When you make a reservation over 30 days in advance you shouldn't tell the customer you don't have it less than 24 hours beforeMICHAEL R.
2nd time in 2 weeks renting a motorcycle trailer and couldn't be happier with the service. Merci.Steven K.
Check vehicles safety first,then people can do the outer inspection.D M.
Not a friendly place at all. An Employee needs to improve attitude toward customers. she was angry when I asked a question. I was only asking where I can pick up the key. I felt pretty bad.Jaesang K.
The girl at the front desk or is the worst at Customer service rude disrespectful The way She talks to you like you're an idiot Then the stores open till 8 o'clock I return the truck at 7:15 and she tells me she's close she's not gonna help me return it the customer service there is horrible you need a manager to go there and straighten that team outMICHAELF T.
Your employees need more people skills they need to be more accommodating and more patient with the client.some how they seem not happy being there and it translates to the way they treat the client literally not showing care.also the gas reading was never correct besides that the other services was goodFrankie R.
Le client n'a pas laissé de commentaire.ELMERALEXANDER A.
Le client n'a pas laissé de commentaire.Charlie C.
The cashier is rude, and should not work in the customer service.RALPH M.
to much expensive for 10 hours. i paid 205$Shokhrukh D.
Great serviceJames S.
Le client n'a pas laissé de commentaire.omar L.
Le client n'a pas laissé de commentaire.diane S.
Le client n'a pas laissé de commentaire.Chong Hui C.
Everything was fine just neet to put more people to attending and avoid long linesJOSEL C.
Behind counter service was not professional, out side service was very costumer oriented and professional.Jacek J.
long wait to pick up truck. Only 1 counter person. 6 people on line.WILLIAMG S.
Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Merci encore.Joseph S. | Expérience générale
I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**JEREMIA G. | Expérience générale
Gracias x su gran servicio, estuve ahí. x 5 años y fue excelenteCARLOS B. | Expérience générale
Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!RICHARD K. | Premières impressions
Le client n'a pas laissé de commentaire.david h. | Expérience générale
Le client n'a pas laissé de commentaire.Angel M. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy C. | Expérience générale
Le client n'a pas laissé de commentaire.ELIZABETH R. | Expérience générale
Le client n'a pas laissé de commentaire.Renèe B. | Premières impressions
Le client n'a pas laissé de commentaire.kimone g. | Expérience générale
Le client n'a pas laissé de commentaire.Pandhe K. | Expérience générale
Le client n'a pas laissé de commentaire.YING J. | Premières impressions
I've rented storage units in many places. Uhaul was the only one who don't pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reasonleann c. | Expérience générale
Le client n'a pas laissé de commentaire.thomas w. | Expérience générale
I did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my thingsFelman A. | Expérience générale
Le client n'a pas laissé de commentaire.Pedro R. | Expérience générale
Le client n'a pas laissé de commentaire.HAMERSON O. | Expérience générale
Le client n'a pas laissé de commentaire.Jamal A. | Premières impressions
That was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.Tonita Q. | Expérience générale
It is convenient for unloading the container and picking up the goods. Next time I'll come back here.MEIXIAN H. | Expérience générale
Front desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.thomas w. | Premières impressions
Convenient office hours! Personnel was very helpful and great attitude!Christian Z. | Expérience générale
ThanksNADYA M. | Expérience générale
The best!Alexandra C. | Expérience générale
I wish the time at the register want so long but overall a good place.RITA A. | Expérience générale
Excellent. Just left the premises coz Uhaul helped us move smoothly to our new home.Matthew B. | Expérience générale
The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessaCarlos Y. G. | Premières impressions
Great placePATRICK B. | Expérience générale
The gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.Tonita Q. | Premières impressions
Easy to do business with and all the charges are explained. No hidden chargesDavid R. | Expérience générale
Expert Customer Service!Stephen B. | Premières impressions
Could have more staff for quicker service.Peter H. | Expérience générale
Good staffADOLFO M. | Expérience générale
Awesome customer serviceCindy M. | Premières impressions
It was hassle freeDavid R. | Premières impressions
did not get back in on deliver of storage card said storage was closed at 10:PMAndrew R. S. | Premières impressions
Very clean and safe Placeerick a. | Expérience générale
The manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !LOUIS B. | Expérience générale
Great service. Made the transaction easy.RITA A. | Premières impressions
The staff were very helpful. I couldn't have asked for better service.T JR R. | Expérience générale
Excellent servicebeatriz m. | Premières impressions
Thanks for a good experienceALFREDO E. | Expérience générale
The lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no fSusan F. | Expérience générale
Mr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.DIANA B. | Expérience générale
Everything was very great. Thank you.Osvaldo V. | Expérience générale
U-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.Ricardo W. | Expérience générale
very goodsteven M. | Expérience générale
Good facility.JIAQI CHIACHI C. | Expérience générale
THANK YOU TO THE STAFF THERESanjay S. | Expérience générale
👍Josue R. | Expérience générale
This was a good expierence. If any one needs place to storage this is it. Thanks so much igual.Walter S. | Expérience générale
I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!Mary V. | Réservation
They are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twichok y. | Expérience générale
A++matthew d. | Expérience générale
From the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.India C. | Expérience générale
UHaul is the bestJonathan G. | Expérience générale
n/aLeval G. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
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