The owner was so nice and helpful in my time of need I am so pleased with my service here!
Évaluations des clients U-Haul Moving & Storage of Forestville Rd
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Témoignages des clients récents de U-Haul Moving & Storage of Forestville Rd
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Ginger provided excellent service.
original experience from when i walked in the Forestville location and proceeded to check in with my prebooked reservation, Was all around poor. However i will say the guy at the front desk was new and he was nice! Outside of that I’m paying this first month and then Taking my stuff out of that storage!!!!!! I’ve had better experiences elsewhere, unfortunately for me The place next door (self storage didn’t have a unit big enough for me at the last minute! But whatever!
I was unable to reach the manager when I had issues. I was promised that fees would be waived and they were not. Lack of communication and overcharged was my main issues. James was very helpful but was unable to complete task.
The staff was always helpful and provided a positive atmosphere.
Only concern was that unit had a lot of roaches crawling around....I would assume the customers are keeping stuff in their units that are bringing the roaches since I found the unit appeared to be cleaned.
This location has the best customer service I have ever dealt with.
I would recommend your facility to everyone! It’s clean and people treat you with respect. Never had a problem with anything being stolen or wet up from water leaking from anywhere! I really recommend this U-Haul storage it’s the best!!
I received excellent service no complaints at all!!!
The process was very smooth because I did everything by internet. The office person was outstanding & did her job with ease. She was very professional & mindful of the customer needs. Great job!
James went above and beyond to meet my needs. Even with the threat of a looming storm he provided me with 3 different unit options and took his time to see to it that i saw them all. I would definitely recommend this location due to the quality of service he provided.
The climate was a bit humid and there were wet spots on the floor near and around the units, that could cause an accident....no wet floor signs.
Robyn’s customer service was superb!! She was very knowledgeable of the services and products! I am vey please with my customer experience. Ken Grier Grier Management and Services
Robyn has always been my go to person at uhaul. She is very consistent with serving her customers, especially now. She has always put her customers needs first.
The general manager there, Robin, was very responsive and totally deficient in helping me with my first time storage experience. However, James punctuated my closing experience and was very helpful anytime I needed help to out my storage experience and with my storage needs. I will always use this storage facility again and recommend it to anybody else. Thank you
Moved out Feb 29. Bill date was Feb 28. Talked to someone who assured me I wouldn't be billed for March. THEY DID! Tried calling several times, only to get an answering service (this is during weekday business hours). All I could do was leave a message for an actual person from the Forestville,MD U-Haul to give me a call. They NEVER got back with me. I was a loyal customer for FOUR years, and they couldn't even forgo a payment for ONE DAY. This is not how you treat a 'valued' customer. I will never do business with U-Haul again. I don't like greedy companies, nor people who disregard their customers and go back on their word.
My storage unit had mine droppings and dead mouse. I hired a professional moving company, they had to move my items in an unsanitary and unsafe environment. Those items were loaded and transported on their company’s truck, then placed in my newly built home. I’m very unhappy, experience was awful.
Customer is great! Very polite and helpful. It has been a great pleasure each visit
The store manager Ms Robin is the best!
The service and staff was great.
Robyn D. was extremely helpful , understanding, kind and considerate in my time of need. Thank you Robyn for your prompt assistance!
Wasnt 24 hours, gate was broken forever
your young lady at the desk was A+. from the first greeting with a smile to the hustle to get me in and out because she knew i was in a rush. Keep her as long as you can!!!!!!!!!!
Definitely a great place for storage. Thanks guys
The staff’s customer service was excellent. It is now my preferred location for storage and equipment rental.
Very Professional /Quality Customer Service
Excellent service
Great thank you all. 🤓
The office staff at the Forestville location continues to exceed my expectations. Definitely on my top 3 lust of referrals. Thanks U-Haul Forestville!!
Very professional Smooth process
No military discount and I was told they would check and see for three consecutive montbs. Never got an answer, I kept getting the bill on time, and then received an increase notice.
The entire process was very professional and friendly, I will definitely visit Mr DeCarlos again...
In the two years I have store my belonging at this location the manger and staff always nice and friendly and helpful to me and my family. It have been a pleasure to have been one of your customer.
Very professional and informative staff.
The employee's were very nice respectful I had no problems with either worker's.when I called they helped me with respect gave the answers I was looking for.
I believe her name was Margaret but she was great and very friendly the entire process!
James was very nice answered all my questions help me with the lock I would highly recommend him as a manager God bless you thank you for your help have a blissful day
Wonderful customer service!
Te storr is so clean and the workers are so pleasant. I am so thankful for them running this establishment so professional and welcoming.It is my duty and pleasure to say to the team KUDOS & AWESOME!
👍🏽
Manager was wonderful and assisted me as much as possible.
The staff was very nice and helpful I feel that you should give them a raise because they work hard to keep the place clean and will light
Rented that storage for about 6-7 years during a career transition. Visit the unit once in between opening and closing. My belongings were still in great condition as I left them. Great service.
TThe staff was VERY helpful and kind. The customer service they gave was one of the best! I would definitely come back!!
Margaret is a great manager!
Margaret was wonderful !!!
The pricing for storage units could be more competitive. A 5x7 should be cheaper than $94.
None
Thank you for this service. The price was right and yes, I would recommend U-Haul to friends.
The employee on duty was very unprofessional and not helpful. He didn’t service me and my family though we were there by closing and communicated with us through the door.
I would use this Uhaul location again.
I moved out after 7 months. I wouldn't recommend this facility to anyone. Management was never available via phone. I found mold on a few things when moving out and I had climate controlled unit
Honestly dont want my feed back on the experiences I had but it's ok when you're use to mediocre to poor services
The facility was very clean. The staff was very professional and nice.
Ms.Margaret was very nice and helpful
I'd like to thank Margaret Coleman thr Manager and her staff for a wonderful experience. Top notch team.
I don't remember the employee's name, but he was polite, professional, and very helpfull
Male clerk was excellent. I did find multiple nails in parking lot by my door
No carts were available to help with moving items from the truck into the storage areas. Without Carts using the facility was very difficult.
When the gate is broke customers should receive a message so they know the access hours have changed.
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