Customer Reviews for U-Haul Moving & Storage of Fort Smith

3 978 évaluations

2205 Towson Ave   Fort Smith, AR 72901
(@ U St)

(479) 785-4036

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(479) 785-4036

2205 Towson Ave
Fort Smith, AR 72901
(@ U St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I picked up my car trailer and it was not inspected - drove to Florida with it (it was cheaper to take it there and back then to rent one there) I went to load the car and 1 belt was so frayed I could not use it, so I had to take the car off, take to a Uhaul location 7 miles away and had to have them replace it. and go back get load the car and notice a tire was flat so I stop back at the uhaul place again the tire was 15 pound low. I'm a 60 lady that can only drive the trailer straight - no way did I could back it up.

RICHARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISHANA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy n.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Desiree S.  |  Premières impressions 
Évaluation :
5

Nothing to improve on. I had an excellent experience. Keep up the good work!!!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonnie P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
3

New trailer worked perfect for our needs and price! We'll probably use again.

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike K. 
Évaluation :
5

Have always had a good experience at this licatiin & have used it for many years

JAMES R. 
Évaluation :
5

Very helpful and knowledgeable folks working at uhaul!

TIM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misti R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri B. 
Évaluation :
3

Their was bird crab all over window and hood of vehicle I rented. On the internet it shows $19,99 plus 0,69 cents per mile. I was billed 0,99 cents a mile. The person that helped me had no personality.

BRYAN P. 
Évaluation :
3

Return lane has a sign saying, "Wait with your equipment. A customer service representative will be with you shortly." Waited 10 minutes. Had to go inside to get service. Don't tell me to wait when I'll be ignored until I go inside.

Michael J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICHALOUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

We paid for 2 days and 60 extra miles. We only kept it 1 day and less miles but still was charged for full time

Rebecca L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAVID L C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karina C. 
Évaluation :
2

Truck was filthy...dried coffee spilled all over the dash and console. Someone's dirty face mask left in the cup holder. Disgusting...had to detail myself before taking off on a long road trip. Service engine light on from the start...sure doesn't give you peace of mind.

Amy S. 
Évaluation :
5

Quick easy process with awesome customer service

Joey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth S. 
Évaluation :
4

The corporate customer service is terrible. They would charge me a while new rental if I just left the lot and thought the van was too big. Would they rather me try to drive and wreck? I told them I couldn't make it down my road. They also couldn't transfer me to my branch for some reason. In store was great though.

Patrick B. 
Évaluation :
3

Kinda lackadaisical. I wanted a smaller truck of which they had several, but would not rent one.

JOHNNY B. 
Évaluation :
5

I was very amazed and very satisfied with the customer service of the staff member that attended Me and my mother very knowledged and very helpful Definitely would recommend him always with a smile on his face

Myda C. 
Évaluation :
5

The cargo van I rented was in excellent condition and drove like a car. Very easy to handle! The rental process was easy and the workers at the Towson Avenue location are outstanding! I always rent from them!

Michael W. 
Évaluation :
5

As always, Uhaul was topnotch with everything and I did not have any issues moving my entire household!

Tom H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ted B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE H. 
Évaluation :
5

Quick and easy.

Audrey B. 
Évaluation :
5

Excellent service à la clientèle

Todd S. 
Évaluation :
5

The gentleman that checked me in was AMAZING! Wonderful Customer Service and quick checkin.

BRYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELWIN H. 
Évaluation :
4

No.problems

Michael F. 
Évaluation :
5

be sure to have key fobs and all warning items managed in a timely manner

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle E. 
Évaluation :
5

This location has the best customer service, ever. Thank you to everyone who helped Mahe my moving experience the best ❤️

Amanda S. 
Évaluation :
5

We were loaned exactly thhe vehicle that was neded

BOYD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Please ensure a clean windshield and mirrors before rental!

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI C. 
Évaluation :
2

Truck glovebox was full of crushed chips. No cruise control. Charger ports hardly worked. Return process was a total nightmare. But thanks for charging me $600 to move 100 miles若

Tyler V. 
Évaluation :
4

The 4X7 trailer is NOT 4X7. When I went to load the trailer I told the guy that actually loaded it that it was not a 4X7 and he clearly stated, "yes, this is a 4X7 trailer". I then told him that I was going to be loading a 4-wheeler onto that trailer and the 4-wheeler was 45 inches across. He said "oh yeah, it'll fit. If it doesn't just bring it back and we'll get you a bigger trailer". I guess he bicycles to work and doesn't realize that gas isn't cheap. Plus, driving back and forth to u-haul also takes time. I wasn't able to get the 4-wheeler with the 4X7 trailer BECAUSE! it's actually 41 inches across and the 4-wheeler is 45 inches across. So thank you U-haul for wasting my time, money and gas.

Lisa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve T. 
Évaluation :
4

Very pleased

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK T. 
Évaluation :
5

Nothing. The service from the rep was outstanding. He is an excellent employee.

Frank W. 
Évaluation :
5

Friendly and helpful staff.

WILLIAM D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Thanks

Cassandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally F. 
Évaluation :
5

Staff was very helpful and friendly

Deborah H. 
Évaluation :
3

I was not provided straps nor a dolly with my rental. I had to go purchase them myself.

Brenda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim A. 
Évaluation :
5

Staff was very helpful.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane M. 
Évaluation :
4

Two issues that need to be addressed are, your computer system has too many glitches and needs to have IT look into it. Second, the bathroom facility in the back building needs to have access or fixed or whatever, we need that sometimes as customers. Its a long walk all the way up front just to relieve ourselves.

James J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kylee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
3

Customer service is some what lacking. Not very friendly

RICKEY G. 
Évaluation :
5

I thought u were quiet excellent conduct and product 😊

Carla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvia B. 
Évaluation :
5

The young man did a great job. He needs a raise.

Sam H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACINTO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayjham K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JIMMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL D.  |  Premières impressions 
Évaluation :
5

Fast, friendly and accommodating service! Highly recommend this location for your U-haul needs!

KRYSTA D.  |  Expérience générale 
Évaluation :
4

Both the employees that assisted me were more than helpful, Rose accommodated me with my request when I asked if I could pick up the tow dolly a day early and Dylan was very helpful in setting up the dolly. They were both very customer friendly and customer oriented. I would definitely patronize and recommend this U- Haul in the future.

Gary S. 
Évaluation :
5

AWESOME CREW

Gloria A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAURICE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara M.  |  Premières impressions 
Évaluation :
5

Garrett was great to work with! Fire everyone in Tulsa!

Stuart R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron A. 
Évaluation :
3

The convenience fee for after-hour check-in is a little much. I wouldn't have been as upset, had the price been more reasonable. The associate also never said anything about the convenience fee when she told me about it after hour check-in. If it's costing U-Haul $20 to check-in an auto-transport, the process should be reconsidered. The customer can input all information needed and even upload pictures of the equipment if it were available on the app. This eliminates the need for an associate to input relevant information(minus damages of course). That leaves the employees only the visual inspection of equipment and the transportation back to it's designated staging area. Pro-rated hours for early returns would be a nice perk from the customers side as well. The technology for these suggestions is out there. Barcode stickers on the equipment and a scanner on the app that uploads all info with time and location would make the process faster. Simply park the equipment in the designated area, scan the barcode, take pictures and then you're done.

Max K. 
Évaluation :
5

Everyone was very friendly professional and helpful. I will definitely be back the next time I need a U-Haul truck.A+

SCOTT R. 
Évaluation :
5

Very helpful friendly and ready to help with everything. THANK YOU U-HAUL

CONNIE S.  |  Premières impressions 
Évaluation :
5

Rose was awesome helping me!!!

Valerie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaehong c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN V.  |  Expérience générale 
Évaluation :
4

Access hours should be longer without having to pay extra per month! Other than that I have no complaints.

Samantha G.  |  Premières impressions 
Évaluation :
3

Unit was a lot smaller than represented we had to get rid of our living room furniture and two shelves because they didn't fit.

Belinda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannetta M.  |  Premières impressions 
Évaluation :
3

I would have said excellent If they would have fixed my lock and they said they would fix it when they moved me to this storage unit from the storage unit I had originally rented which was perfect for me, The whole time that I was in this new unit my big lock did not work. Had to have my boyfriend come and change out the small lock so it would lock up, never did have the big lock fixed, they kept saying they would fix it and they didn't. Used to wrap a chain around it and make it look like it was locked up. And if it wasn't for that I would give them an excellent rating.

APRIL L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara T.  |  Expérience générale 
Évaluation :
3

Our unit is so small we had to throw away our couch sectional,and two shelf units we were not happy about it

Belinda W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tania G.  |  Premières impressions 
Évaluation :
5

Rose was great & very helpful. Great management.

Lotoya R.  |  Expérience générale 
Évaluation :
5

The bathroom stank and were never cleaned in the back storage building but everything else was wonderful

Lee T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S.  |  Expérience générale 
Évaluation :
1

I went to yours storage facility 2 weeks after renting a unit. And man that was running the place called me a homeless old woman and said that he had seen me camped out on the side of his building two weeks earlier. He treated me badly I hope he is reprimanded maybe you can rip some of his stripes and pay bring him back down to Earth where he needs to be. I am not homeless and hurt my leg badly and just because I had on pajama pants because it's the only thing I could wear does not make me homeless which I am not and I certainly did not sleep nor try to live in one of your unit inside or out.

Timothy A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTY U.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JALONDA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth A.  |  Expérience générale 
Évaluation :
5

The staff are friendly, knowledgeable and professional! They answered all my questions and offered assistance. Awesome staff!!!

TAMARA M.  |  Premières impressions 
Évaluation :
5

I told Rose that U-haul in Fort Smith was the best experience of my disastrous move. She, her staff, and the facilities showed the caring, competence and attention to detail that should be represented across your company. Kudos!

jon j.  |  Expérience générale 
Évaluation :
5

The guys at the u haul pla e on Towson Ave are so nice and helpful they really made my experience excellent!!!

Jasmine R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES P.  |  Expérience générale 
Évaluation :
5

Great place

Timothy A.  |  Expérience générale 
Évaluation :
5

The young Gentleman Spencer at the Ft Smith, AR on Towson Ave UHaul is AMAZING. So EXTREMELY helpful in EVERYWAY! Spencer was VERY VERY patient with our questions and he helped us So much! PLEASE, let Spencer know he was EXTREMELY EXCELLENT and we appreciate his kindness and customer service!

Stormy M.  |  Premières impressions 
Évaluation :
5

The girls there were awesome! They helped me the whole time and were super nice!

Tiffany P.  |  Premières impressions 
Évaluation :
3

The floors in building A are super uneven and hard to roll the dollys on. Especially from the outside going into the building.

Emilee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artem H.  |  Expérience générale 
Évaluation :
4

We saw a cockroach, in the climate controlled area. Hoping that u haul has exterminator come out often enough. That was the only reason that I didn't give 5 stars.

Melynda T.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

becky b.  |  Expérience générale 
Évaluation :
5

I was never so blessed to be sent to that area of drop off. My whole trip had been a nightmare. If it weren't for the services from a corporate U-Haul dealership I wouldn't be there. You have top-notch gentleman name Jason who went above and beyond and well over expectations of services. He made app for the mistreatment of a unauthorized dealership that I picked my merchandise up from. And I've been renting from U-Haul for centuries. If the lady that took my reservation hadn't told me of this storage unit being available to me upon my arrival I would never known. She was the most awesome little girl I wished I had her name. Upon my arrival to drop off my truck to service was above Beyond anyone's expectations. Jason only made my mind up that I was at a real dealership of U-Haul and not some runoff. And made arrangements for me to get my truck and move my stuff within the next week I've my relocation. Jason should be commended as well as his staff. They are truly U-Haul Representatives. Jason again I can't express enough how much the job means to him he takes it very serious. And was the only reason I did leave my stuff at the dealership and we'll rent another truck can move on to my home now. I will be trying to find out how to get to your corporate reviews my experience. I want a c e o to see my comments. I've rented U-Haul for centuries under the same phone number. Wouldn't think to go anywhere else. But Jason saved your representation of U-Haul. If I were an Undercover Boss I would go in there and I would get him anything that man needed. I can't express enough of how wonderful his service was and how much he corrected and reassured me I wasn't wrong U-Haul is number one and is going to be number one as long as it's a corporate facility. As I stated I do want to go to your site for my final review of picking up my truck and having to drive from Florida at 55 and taking 3 days to get here. Thank God there was storage when I got here. Again I can't thank Jason enough and a reassuring me but you are still number one and can remain number one if you have employees like Jason Fulcher again I'm not sure of his last name but I'll never forget his name Jason.

MARIANNE P.  |  Premières impressions 
Évaluation :
5

I did think the unit was very small for the price. I was hoping for a bit bigger. I use to pay $40 for a full size shed.

Rebecca M.  |  Online Move In 
Évaluation :
5

I rented a storage about 7:45 p.m. and had to call to see if I would be able to access that night because I kind of had to move in a hurry and they were extremely helpful and made sure that I was able to access my storage before they left I would recommend to anybody thank you.

Casey B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray D.  |  Expérience générale 
Évaluation :
4

Wonderful customer service. The storage facility was a much better experience the the renting a moving truck experience.

Shannon or Justin N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G.  |  Expérience générale 
Évaluation :
3

Originally all my information was changed over to a guys name when I logged into my online acct. My lock was cut off in error & I wasn't notified until we tried accessing the storage & seen there was a combination lock on there instead of the original lock. Other then that staff were friendly & helpful. Process was really quick & easy. One of the staff members even changed my unit to make it easier when unloading.

Chaprice R.  |  Expérience générale 
Évaluation :
5

I had to pay an extra month of rent on the unit to get into it after hours on my very last day having it even though the manager said it was fine and I would still be able to access it I would like to talk to somebody about it but every time I call I get put on hold for over an hour

Samantha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUE C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keili M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger P.  |  Expérience générale 
Évaluation :
5

Guy running front desk allowed extra time for us to unpack through the front glass made life very helpful.

Bridget N.  |  Premières impressions 
Évaluation :
5

Rose and the other lady in fort smith uhaul was extremely pleasant efficient and had a sense of urgency. Marie in Florida was the same. My experience with uhaul was way beyond what I had expected.

JINA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K.  |  Premières impressions 
Évaluation :
5

Staff were very helpful, both in the beginning and at turn in. I would recommend the U-Haul experience to anyone and everyone moving who needs to move....

James W.  |  Premières impressions 
Évaluation :
3

When it rented the storage unit in asked them guy I was dealing with if the unit in was getting was big enough to put my jet ski in which is 14 ft long he said oh yes it is big enough so I rented it when he took me to the unit he failed to tell me at was inside around a small corner!? I was passed he lied to rent a unit and I had no choice at the time I needed the unit i was limited on time. I was not happy with the lie i was sold but was happy with everything else

JENNIFFER M.  |  Expérience générale 
Évaluation :
2

In storage facility bathroom was messed up both outside and interior bathroom usually didn't have tolet paper or paper towel often. Interior bathroom of storage unit facility was sink was broken busted hanging loose. Place was trashy and dirty and smelled like urine a lot. Doors to facility anyone can walk in not that secure only thing was secure was using ID badge or pin code for specific wrenching unit from alarm going off. The interior area was trashy people left trash that they did not want by front of main door on the inside of the storage facility.

Mac S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Premières impressions 
Évaluation :
5

I was very impressed with the young man that helped us. Great employee!

Sharon W.  |  Premières impressions 
Évaluation :
3

Customer service is always excellent here however the older inside storage building is in need of some major updates the back building is great tho

Alexander N.  |  Premières impressions 
Évaluation :
3

I would only recommend this storage location to a friend if they were comfortable with the restricted hours. I am only here because there was nothing else available. I am also not comfortable with all the information that Uhaul required to rent the storage room. I feel very concerned that Uhaul is going to sell all the information and put me in a vulnerable situation. If my personal information is stolen Uhaul will be the first company my lawyer contacts.

ERIC H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC K.  |  Premières impressions 
Évaluation :
5

Spencer was Amazing and VERY accommodating. The Call center messed up our Reservation. Told me I was getting a larger climate control unit. When we arrived with movers in tow, we didn't have what was told. Spencer did ALL he could to accommodate with what was available. He cleaned our outside unit as there was a few things in there.. If it wasn't for Spencer, we wouldn't of been able to store our items. Once again, Spencer was the VIP of the store.

Lori J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alton M.  |  Expérience générale 
Évaluation :
5

No problems. They were very helpful.

Geraldine M.  |  Premières impressions 
Évaluation :
4

Trying to contact anyone by phone is impossible. The disconnect between corporate and local is frustrating. I had repeated arguments with rude management over agreements regarding payment dates. I had no assistance from local staff when I asked them to move a towing trailer so I could access my storage unit.

John T.  |  Expérience générale 
Évaluation :
5

They really helped me with storage issues

Alton M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassidy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M.  |  Premières impressions 
Évaluation :
5

The facilities were very clean except for the bathrooms. Several times the toilets were just disgusting. The associates were great to work with-super cheerful, friendly and accommodating.

ERIC B.  |  Expérience générale 
Évaluation :
5

I don't remember his name, but his face mask he wore was Skyrim themed and he said he's been there a couple years. He was so awesome every time I came by. He was super friendly and personable and really went above and beyond the call of duty with helping me and my fam. He was always willing to help. Super awesome dude, to the point where I'd totally want my family to go out to dinner with him and his family lol (in a non cringey/creepy way yikes). There was one other man, with a sparse beard, who didn't seem to do much of anything besides sit there and watch the other employees work, even when there was a line of people. He seemed to have the "not my job" kind of attitude. Maybe encourage him to be more helpful for the other associates who work their butts off.

Jennifer C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie S.  |  Online Move In 
Évaluation :
5

The whole experience was so amazing!

Jennifer C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beth j.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful and I am very pleased with my unit thank you :)

gabrielle e.  |  Premières impressions 
Évaluation :
5

I would like to give a special thanks to Ms. Rose from the first time I spoke to her she really eased a great deal of my stress. She's an Angel. I wanted to give her a hug, but,,,,,, ya'll lnow the rest.

DEBORAH R.  |  Premières impressions 
Évaluation :
4

I wanted to see my storage so I can tell if I needed a bigger one and it wasn't shown to me. It's pretty small for the size I was told. However it all got inside

Kajuanna E.  |  Premières impressions 
Évaluation :
5

Always polite and so helpful.

Tanya W.  |  Premières impressions 
Évaluation :
5

I always use uhaul!

Dawn C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonnie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S.  |  Expérience générale 
Évaluation :
2

On the way down truck moter blew had to rent truck did not get any back on the trailer I will never rent anything from u hall a gein

Ronald P.  |  Expérience générale 
Évaluation :
5

Thanks

Charlie W.  |  Expérience générale 
Évaluation :
5

Customer service was great when I rented storage and customer service great when I checked out. They have carts you can use to unload your storage. very nice facility.

Pamela B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie D.  |  Premières impressions 
Évaluation :
5

Keep up the good work in moving forward to getting even better. You doing a great job are great 

Gerald N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle g.  |  Premières impressions 
Évaluation :
5

Everyone was super nice and very helpful! I'll definitely be recommending U-Haul to my family and friends!

Khadijah R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H.  |  Expérience générale 
Évaluation :
5

Matt, was very helpful and extremely nice. I appreciated him going above what my expectations where. He is very knowledgeable and made my experience flawless. He helped me with solutions to immediate problems without hesitation which made me feel safe and comfortable with the decision to leave my valuables at the site. The facility is very clean, and access convenient. Merci

debi r.  |  Premières impressions 
Évaluation :
5

The manager rose was very helpful and very friendly strongly recommended if anyone has any problems to get with her and i am sure she can resolve them..

ALEXANDER N.  |  Online Move In 
Évaluation :
5

Nice facility and very helpful staff. When the opportunity comes again, I will not hesitate to use this facility again.

stan Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
5

I arrived at the pickup facility 1 hr early and the unit was ready. Checkin went smoothly while my son assisted with the trailer hookup and light checks. In about 10 minutes, we were driving away.

stan Y.  |  Premières impressions 
Évaluation :
5

The staff was very pleasant and helpful. I rented another Uhaul truck and returning g it Feb 10th and I look forward to seeing the staff again. They go out of the way to help you.

Dawn C.  |  Expérience générale 
Évaluation :
5

Absolutely amazing service

Domonic C.  |  Expérience générale 
Évaluation :
5

Staff was very knowledgeable and helpful. My experience was great will recommend to anyone.

sheryl t.  |  Expérience générale 
Évaluation :
5

Very helpful with giving me adequate advice in deciding how much space I needed for my short term need of a unit. Very insightful and laid back management.

Evan S.  |  Premières impressions 
Évaluation :
5

My uncle used Uhaul as a storage facility for several months before his passing. It was clean, brightly lit, secure, and the cheapest in the area that we could find. We would gladly use Uhaul again.

renee g.  |  Expérience générale 
Évaluation :
5

Merci.

BRENDA B.  |  Expérience générale 
Évaluation :
5

Very nice and professional. Moving is stressful and they made the experience very easy.

JACKIE K.  |  Premières impressions 
Évaluation :
5

Great storage facility.

John S.  |  Expérience générale 
Évaluation :
2

An unexpected hospital visit extended the use of the van I rented. I apologized and explained the situation and promised payment upon return. The associate was rude and threatened me. I am appalled.

Bridget L.  |  Premières impressions 
Évaluation :
4

Nice people, great to deal with. Facility very nice. Definitely would recommend.

brian s.  |  Expérience générale 
Évaluation :
5

I couldn't br happier, the young man that helped me find the right storage unit was very helpful and pleasant, need more employees in this world like him.

Tina O.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff.

MARTHA V.  |  Expérience générale 
Évaluation :
4

There was an issue with our storage unit. The manager called and helped us resolve the issue.

melissa w.  |  Expérience générale 
Évaluation :
5

THE FEMALE MANAGER IS AWESOME AND VERY PROFESSIONAL.

gloria a.  |  Expérience générale 
Évaluation :
4

My only complaints are no one answers the phone. So if you would like a question asked you have to drive up there. Too bad for the people out of town. Second they do not have a elevator.

Carly N.  |  Expérience générale