Le client n'a pas laissé de commentaire.Ed H. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Fountain Hills
Pour nous contacter
Fountain Hills, AZ 85268
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very friendly and professional!Jeff T. | Expérience générale
Rented a storage unit . Check in required an emergency contact including address which I didn't know. Unit for 5x10 space is expensive so won't be keeping stuff here long! Asked Chris for another access card while we unloaded stuff into the unit and he says sure, no problem, I'll go get that now. He never did get the card so left without it.Brian C. | Premières impressions
Le client n'a pas laissé de commentaire.John C.
Great experienceRoberto H. | Premières impressions
Friendly service, great experience.PAUL P.
Le client n'a pas laissé de commentaire.DIANE R.
The fountain hills location has the best staff I have ever interacted with at a U-Haul location. Chris and Joy made sure all of my needs were taken care of and closing out the rental was the easiest process I've had.Saul T. | Expérience générale
none needed from my experience, great helpful people, clean facility well staffed and attentive. Will definitely use again.PAUL M.
Nice facility friendly service.Deborah S. | Online Move In
Chris and Joy ate two of the most amazing people to work with. They are professional, kind, understanding, and genuinely care about their costumers. I would highly recommend storing your belongings with them.AMBER T. | Expérience générale
Absolutely pleased with everything! Agent was super helpful - I initially thought I might need 10x10, however we downsized to 5x5. Facility is so clean and I love the access in and out. Thank you UHaul! Gail FischerGail F. | Premières impressions
Truck was clean and ready. Staff was friendly and efficient. They suggested upgrades, but did not press, just realistic adjustments should I want them. Overall - I will definitely rent from this location again.NATHANIEL D.
Upgrade your online infrastructure. There is no reason a representative should have to wait 2-3 minutes to upload a drivers license photo. Your customer is not impressed and likely annoyed at the delay getting to their moving.EDWIN L.
All around excellent experience!JOHN TED G.
You guys rock.RYAN B.
Le client n'a pas laissé de commentaire.Rebecca W. | Expérience générale
Joy and Chris have always been the BEST and very customer oriented. They're friendly and efficient.KATHLEEN M. | Premières impressions
They are Awesome!Carolyn B.
Great service!KEITH T.
Le client n'a pas laissé de commentaire.nancy a. | Expérience générale
Le client n'a pas laissé de commentaire.ALAN M.
Le client n'a pas laissé de commentaire.BRENT T. | Expérience générale
Everything was goodENAYAT M.
Couldn't have asked for better managers that kept the place spotlessly clean. Very friendly and helpful staff.Natalie O. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE A Z. | Expérience générale
Le client n'a pas laissé de commentaire.JULIE B.
Chris is amazing!NICHOLAS V.
All the staff were very friendly and helpful, you always feel that you are welcome!MING H.
Le client n'a pas laissé de commentaire.David W. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin A.
Great people, ran greatly, friendly, and welcoming. I recommend this place to anyone in need or storage or rentals!Devyn M. | Expérience générale
no problemThomas D. | Premières impressions
Chris is brilliant!!DENNIS B.
Staff is awesome very professional, best of all the customer service friendly helpful. Great price on the storage unit.walked my through the entire process of how to you the facility! It has been a great experience! They make me feel so welcome with their friendliness! I have talked them up so much! Chris his wife and brother make a wonderful team, ready to help with a great smile and great sense of humor! Great hospitality as you walk into their office ! They make you feel right at home! Beautiful clean facility! I sm do thankful if people like them! The Best experience I've ever had in customer service!SANDRA G. | Premières impressions
Le client n'a pas laissé de commentaire.THEODORE C. | Premières impressions
Storage was easy to access. Both Christopher and Joy were always friendly and helpfulTRAM O. | Expérience générale
Le client n'a pas laissé de commentaire.John T. | Premières impressions
Chris is amazing and so customer focused. whether it's carrying moving supplies out to the car, or a fast trailer rental. His is the only Uhaul location I will use!DENNIS B.
Great management. Chris and Joy always makes our visits a pleasant experience and very helpful.HERBERT R. | Expérience générale
The team was great. Whenever I needed something they were there to help.Brett D. | Expérience générale
Friendly service. Clean office and vehicle. All expectations were met.JACOB S.
Le client n'a pas laissé de commentaire.Ralph D. | Expérience générale
Le client n'a pas laissé de commentaire.Susan R. | Expérience générale
Estimate of unit size needed was wrong, but all members worked with us to get additional units for our relocation across country. For the three months we had our belongings in storage, they worked with us to keep costs down and options available for moving out. Equipment was in good working order and they were very accommodating!!MICHAEL N.
Le client n'a pas laissé de commentaire.GARY C.
Used my two storage units for 6 years. Loved it there. They were always friendly, helpful and it was so clean. My belongings came out like new. Just like when I put them in. Very nice furniture barely used. It stayed so nice and new. Would definitely use them again over any other place, EVER!!DAWN M. | Expérience générale
Le client n'a pas laissé de commentaire.GARY C. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW R.
I’m in the list for a bigger unit.Janiece S. | Premières impressions
Le client n'a pas laissé de commentaire.SHAREN W. | Premières impressions
Fortement recommandé!Marybeth F. | Premières impressions
Great customer service and very focused on making sure your experience is successful.BARBARA G.
Need to see for your selfGlen G. | Expérience générale
Friendly and attentive staffTRAM O. | Premières impressions
Le client n'a pas laissé de commentaire.Laurel K. | Expérience générale
I experienced friendly, efficient, and professional service from my inquire to acquiring a storage unit and beyond.isabel k. | Premières impressions
I am angry at the callous way I was treated and the disrespect shown to my family items that have been in my family for years. I am disabled and can no longer work. My disability through social security has not been approved. I told this to those that called me everytime we spoke. I had been told numerous times I could not send partial payments, so you wouldn't even accept the payment I could provide. I then was told earlier this year that you WOULD accept partials. I let the person who I spoke with I could send 50,00 $, and would work on sending more payments. When I called to say I had sent the payment, I was spoken to very rudely, and asked when I was going to send the full payment as they weren't supposed to take partials. So, I received two different stories and was treated rudely. I then received notice the items would be auctioned off. You wouldn't work with me, so I had no other choice but to let things belonged to my grandmother's go. Two sides of the family, items handed down gone. Then I get a letter saying you had sold these items for 125,00 $. ONE HUNDRED TWENTY FIVE DOLLARS! My daughter would have sent a payment for that amount to you. You wouldn't take a partial from me, knowing I was trying to get my disability approved, knowing I was going through radiation and chemo for the cancer I had been diagnosed with, knowing I was willing to send partials till I got my approval and then could pay the balance and ship the items to me. I understand I was behind, I understand that's my responsibility. But due to circumstances beyond my control, losing my job because I can't work, my long term disability through my former employer was stopped, COVID put my daughter out of work all last year, her being diagnosed with MS, finding out the AZ social security office screwed up my disability paperwork with incorrect information, having to start the process all over, then being diagnosed with cancer. I wasn't trying to skip out on paying, I had legitimate financial issues to deal with. And I explained all this every time I spoke with someone. I have cried over this since the auction. I deal with anxiety and depression due to my autoimmune illness and CRPS nerve disorder which leaves me in constant extreme pain. This situation has upset my condition and I have been going through very bad depression since the loss of these precious items. I am heartbroken. I know there's nothing I can do about this now, but I would hope in the future you would work with your customers that are going through hard times and try a little understanding. The fact you sold my things for such a paltry amount is criminal.Patti L. | Expérience générale
Le client n'a pas laissé de commentaire.David C. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.Jeri D.
Joy and Chris are so kind and understanding and go out of their way to helpTrish M. | Expérience générale
Fountain Hills is my favorite U-Haul office. Merci.cathy S.
This rental experience has been the best one I have ever had. The team there is helpful, considerate, thoughtful - first class all the way. I would definitely rent again if I ever have the need and will always recommend this facility and team to anyone and everyone that has a need for a short or long-term rental. Thank you so much!!Erin S. | Expérience générale
As usual Chris, Joy & their staff made the arduous task of moving things & storage options easier! This Uhaul location is just simply one of the best facilities around! Thank you for all your help!EDWARD S.
Great ownership/staff. Very clean and efficient. Very customer centric and focused on a positive experience. Strongly recommend this facility.DENNIS K. | Expérience générale
Joy was a pleasure and made sure I had everything in needed for a good experience.Tracy S.
Le client n'a pas laissé de commentaire.Mary S. | Premières impressions
Staff & facility are both excellent. Such a great experience.Michele O. | Expérience générale
Smooth SailingSTACEY F.
The place is fine, people are fine but getting there is difficult and I live in this town. I bet it's really difficult for someone from out of town to find it.DANIEL G.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.MICHAEL O.
AwezomeJuanita G. | Premières impressions
Very professional and friendly. Joy was very helpful. Would recommend without hesitationBrian L. | Premières impressions
The person I worked with was friendly informative and very professionalPaul G.
very professionalBrian L. | Online Move In
Le client n'a pas laissé de commentaire.Michael D. | Expérience générale
Christopher is always very helpful and very courteous. He is the main reason we continue to use U-Haul.Kristen B. | Premières impressions
I like that there was no set up fee and I paid what was stated with no extras or unexpected costs.Yolanda G. | Online Move In
I would Never use the online again. Why need a 2nd back up ph# for confirmation? If the person misses the call you are SOL, try calling into the 800# takes 20 minutes to get through to a live person!!!Federico M.
People were very helpful and courteous. Very gracious people. The actual storage spaces are very clean and well lit. I felt comfortable and safe loading and unloading in the facility.Edward J. | Premières impressions
Wonderful moving experience! Joy, Chris and staff couldn't have been more helpful and friendly. I recommend them highly for a smooth moving experience!Charlotte B.
Le client n'a pas laissé de commentaire.DUANE MARVIN M. | Expérience générale
Professional owners and staff. The property including the units I leased were exceptionally clean.James H. | Premières impressions
Le client n'a pas laissé de commentaire.John H. | Expérience générale
Le client n'a pas laissé de commentaire.Elma B. | Premières impressions
Great facility. Staff very helpful. The carts and water provided was very much appreciated! Thank you for a great experience.Kimberly K. | Expérience générale
Chris and Joy were always extremely helpful, and cheerful as well. A real pleasure to meet them and work out any issues that I may have had with my move and storage. Would highly recommend them to family and friends. ElaineElaine M. | Expérience générale
Great Service Overall!!!!CRAIG C.
Great customer service!!!!THOMAS G.
Le client n'a pas laissé de commentaire.STEVE F. | Expérience générale
Le client n'a pas laissé de commentaire.Scott K. | Expérience générale
Le client n'a pas laissé de commentaire.wende e. | Premières impressions
Chris, Joy & their staff are just the best people you could ask for all your storage and equipment rental needs. Merci.ED S. | Premières impressions
Excellent service and information provided. Wish all locations were even half as friendly and helpful as Chris and Bryan!Melisa S.
Staff/owners were extremely open and helpful!Paul K. | Premières impressions
The service was great in every way. The van I rented was nice and clean and got the job done. I will definitely use them again and will recommend them!MATTHEW B.
I felt like my storage unit was being watched over. My hands were bad and the owner helped me get in to the unit and helped lock it. I would recommend this storage Facility. They were always friendly and helpful.SHERLY B. | Expérience générale
Chris, Joy, Bryan, and Sean were the best U-Haul team I have ever had the pleasure to store with. Will always choose them over the competition. Thank you all so much!LANDON M. | Expérience générale
Love this facility, it's the benchmark of what to expect.Laurens D. | Online Move In
Excellent, clean, secure, helpful staff, good prices.William M. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn B. | Premières impressions
Le client n'a pas laissé de commentaire.KENNETH E.
Le client n'a pas laissé de commentaire.Martha B. | Expérience générale
Great experience. Very helpful staffKimberly K. | Premières impressions
Very helpful staff, very clean facility. Great security. Highly recommendarlon s. | Expérience générale
Chris and Joy were both very helpful in all phases of rental of the storage unit as well as appointments for a trailer hitch installation at another facility and truck at the U-haul in Fountain Hills.Larry G. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth C. | Expérience générale
Chris was a great help and an awesome guy.Christian H.
Le client n'a pas laissé de commentaire.Ranee L. | Expérience générale
excellant serviceRUDOLF N.
Delayed pick up by almost 45 min, mgr did acknowledge and apologized which was appreciated. Also reserved moving help through uhaul.com. showed up at uhaul storage facility to load truck. Everything about storage was great. Unfortunately, the truck bed was covered in oil. Movers delayed more than an hour. On hold for nearly 55 min, no help. Storage mgr approached when he saw me in frustration pacing, and he - Chrisopher and Joy - began to activate on cleaning truck. Huge thank you to them for their quick action. Right now, it's the only positive I can think of. They alsoo cleaned windows which were quite dirty. 2 days later, still waiting to hear from someone on the truck issues. Increased mover expense incurred, inconvenience on truck preparednace and slow response.looking forward to hearing from someone.JULIAN L. | Expérience générale
Service is wonderful at this location. Thank youJOY T.
Le client n'a pas laissé de commentaire.Grazyna R. | Expérience générale
Chris & Joy run such a tight ship. They are always ready to help a customer & keep the facility super clean! Thank you for making storing stuff easier!EDWARD S.
Le client n'a pas laissé de commentaire.Bill M. | Expérience générale
Le client n'a pas laissé de commentaire.Kim R.
Joy and Chris were great with every aspect of dealing with the Fountain Hills UHAUL storage facility. They made things as easy and convenient as possible. This is after 3 years of dealing with these folks, whether renting a truck, paying my bill or extending my access hours they were great. It doesn't get any better this.Larry G. | Premières impressions
Been using the Fountain Hills facility on and off for nine years with a very positive experience. Will not hesitate to use it again when need be. The staff is knowledgeable, courteous and helpful. Than you.Carol T. | Expérience générale
Immaculate facility , nice and helpful staff. Very convenient location for me. I will never again think to look elsewhere for my storage needs.Ann B. | Expérience générale
Le client n'a pas laissé de commentaire.Murray J. | Premières impressions
Le client n'a pas laissé de commentaire.JONATHAN BERT P. | Expérience générale
Le client n'a pas laissé de commentaire.Cliff D. | Expérience générale
The staff at this location were outstanding- I rented multiple units there for the past four plus years. The managers there were true professionals.John S. | Expérience générale
Le client n'a pas laissé de commentaire.Danielle H. | Expérience générale
Le client n'a pas laissé de commentaire.ALLISON H.
Le client n'a pas laissé de commentaire.Richard S. | Expérience générale
Le client n'a pas laissé de commentaire.Chantell W. | Premières impressions
Le client n'a pas laissé de commentaire.Janette S. | Expérience générale
Le client n'a pas laissé de commentaire.KIRK S.
Chris was extremely knowledgeable and helpful as we went through the customer experience, even willing to stay a bit longer than his office hours to help me get something done.MICHAEL B.
The management staff at the fountain hills location is absolutely spectacular. I have never had a more kind, helpful, and friendly experience.Saul T. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.JOY T.
The unit was so clean. I appreciate that.Sonja A. | Premières impressions
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Ira S.
Good peopleRICHARD S.
Le client n'a pas laissé de commentaire.REITHER M.
Employee was very helpful and made the renting process very easy!John S.
Le client n'a pas laissé de commentaire.Ramon T.
Le client n'a pas laissé de commentaire.Shelly J.
Love it!!!!!Russell W.
Le client n'a pas laissé de commentaire.Gregory T.
Great customer service! Knowledgeable, competent staff members. They go the extra mile to ensure a great experience!!Allan S. | Premières impressions
Le client n'a pas laissé de commentaire.david R.
good people who helped us make our move easy!Steve P.
When I returned the vehicle your staff member was not wearing a mask. This is foolish and endangers all of us. As a company you should have a more responsible attitude.Colin S.
Very good service. Clear and concise on rules and reps and what they offer.SCOTT D.
Overall. I have always received excellent customer service. This time it was Shawn. Thank you Team!JOSE R.
Inform your salesperson of the difference between a debit card and a visa debit card.RAMON T.
Everything was greatKristine H.
Le client n'a pas laissé de commentaire.Michael T.
We had a time sensitive storage issue. We were thrilled at the time saving options presented to us!STEVE W. | Premières impressions
The truck I rented worked perfectly. The storage I originally rented (5 by 5) was not that full dimension and I needed to switch to a 5 by 10.Terry T.
It be great if uHaul rented small ramps to use on exit/entryStephen S.
The manager was Awesome. Friendly, helpful and knowledgeable, appreciated him.Edward G.
Chris is a pleasure to deal with! Clean equipment, clean shop, great customer service!MELISSA ANN C.
Le client n'a pas laissé de commentaire.nelson R.
The team there helped me find a unit over the phone, and book it easily and quickly. These are great people!!!Joseph P. | Premières impressions
Personnel amical.KIRK K.
Thank you so much for your professionalism!Stephen G. | Premières impressions
Le client n'a pas laissé de commentaire.Donald C.
Joy and the entire group at this location go out of their way to exceed their customer's expectations and needs! i thoroughly enjoy working with them.Laurel T.
Le client n'a pas laissé de commentaire.Jeff T. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.KASEY D.
Le client n'a pas laissé de commentaire.Dana L.
Le client n'a pas laissé de commentaire.DENNIS K.
Le client n'a pas laissé de commentaire.Mark A.
Faster processing - don't feel real comfortable hanging out in buildings answering the same questions that I already answered on-line.Joseph D.
My experience was great!! Super clean and well maintained.STEVEN H.
Le client n'a pas laissé de commentaire.arlon s. | Premières impressions
Incorrect information in the computer showed up when I check back in to return the vehicle and I was overcharged. I caught the error on my receipt but it took almost 20 minutes for the two men to figure out how to reverse the charges and get me a credit of the overcharge amount. To their credit they did figure it out and get me on my way.RICHARD R.
All good.Matthew G.
Exceptional staff. Friendly and very helpful. Very sanitary in procedures. I am very impressed.LAURIE H.
Excellent clerk was friendly and kind.MATTHEW G.
Le client n'a pas laissé de commentaire.NOHAD L.
Le client n'a pas laissé de commentaire.Christopher D.
Highly recommend this location for U-haul pick up. Chris went above and beyond normal services. He corrected a poorly installed trailer hitch that was put on at another location earlier in the day. He also stayed after hours to assist. Cannot say enough good things about him. Additionally, we have rented a unit for several years here & always found the place clean & staff friendly & helpful.David F.
Le client n'a pas laissé de commentaire.Megan M.
Unable to use self check out, when scan truck, it said product not available. Had to go in and check out, which took over 15 minDAVID E.
I was sent to Signal Bute and Main St. location to pick up a 5x9 open trailer and was told the trailer was not safe to rent out. The young man did go out of his way to find me the only 5x9 in the valley in Fountain Hills. They made up for all the run-around I went through and provided for a perfect rental experience.GEORGE V.
Le client n'a pas laissé de commentaire.ADRIA G.
Very friendly staffJOANN H.
Everybody is friendly and extremely helpful. I was having a bad time, but Chris, Joy and Bryan did everything in their power to help me. I reccomend this facility to anyone who is in need of this service. Facility is clean, well-lit, and well-secured.MARIBETH S. | Premières impressions
The system/process for rental is redundant, slow, time consuming. Computers were slow. I called to make the reservation then went to pick it up - I had to provide the same info twice, and wait and wait and wait for the system/employees to get everything just right. Way too time consuming!CURTIS H.
The driver that dropped off the box said to return any unsued pads to the store. When I did, they acted like they did not know anything about that. They took the pads, but they did nothing to document what I returned. I hope that is not an issue at the end.JEFF S.
Awesome job! Ordered the unit on a Saturday night and was moving things Sunday morning. Never had to speak or see anyone. Everything was exactly how it was described. Brilliant!Sean M. | Online Move In
This 5 star review is for Christopher and his Technology Drive store in Fountain Hills AZ. Christopher was the one bright spot in my otherwise disastrous U Haul moving experience. I would recommend his professionalism and his store to everyone whether you are looking for storage or rentals. Thanks again Christopher as it was a real pleasure doing business with you.tim C.
Le client n'a pas laissé de commentaire.Troy C.
Le client n'a pas laissé de commentaire.Edmond L.
Le client n'a pas laissé de commentaire.DOUGLAS P.
Always friendly and very professional. Go above and beyond to make sure of customer satisfaction.Linda P. | Premières impressions
Excellent service and support, showing us what our options were and how to access the automated gate and security system. Thank You !!Wayne Z. | Premières impressions
Christopher was very helpful and informative.Charles T. | Premières impressions
Courtesy professionalism knowledgeROBERT C. | Premières impressions
I was helped by 2 Reps Chris & Bryan both were very knowledgeable, professional & patient with me. They both deserve a raise.Alexandria C. | Premières impressions
The representative on site provided great customer service, was knowledgeable, and liked his job. I was very impressed!Cain J. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!