I’m travel to West Virginia, I’m tell the lady on the store I need change the drop off for the truck I need drope on Martinsburg, WV wend arribe to my destination I’m notice she don’t chance I call customer service speak with a manager he transfer me to Frederick store I’m tell the lady, she don’t change my drop off she only said say sorry you need return to Frederick store due the truck is dispatched all ready I can’t do anything I’m so sad I drive back another 90 miles plus spend $40 on gas extra for not reason, I’m explained her is around 90 miles I’m tell put 100 on case get different route to my destination she said we can refund the star if you don’t used but on the end I’m get charge almost $90 for no reason for store employe mistake plus extra $40 on gas
RAMON LCustomer Reviews for U-Haul Moving & Storage of Frederick
Testimonials From Recent Customers
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Sam and her crew are great to work with. Very friendly people there.
Howard PNot much. I would recommend this location as a first option for anyone who needs these services. The staff is welcoming, knowledgeable, accommodating, and very resourceful. The service is excellent. THANK YOU!
Ayanna CHave newer models of trucks
kelly vAbby was awesome and the assistant manager came in on his off day to assist. Excellent team works. Very professional, courteous, helpful. Excellent customer service.
Jay LCheck all aspects of the trailer before renting to a customer and then the customer goes to use it and it's broken
Raj VI've used the Prospect Blvd location many times and the staff and facility are excellent.
Thomas PEveryone very helpful
Naquan BPick up was very unprofessional. 3 males, and one female working. The males were making fun of a xaller that they put on hold. Making very rude comments, and suggesting the customer learn to use the online site, and not call them. Drop off was excellent. The young lady was very polite.
greggory kNo complaints. The service was fast and friendly. They answered all of my questions that I had and explained the the process very thoroughly. I would definitely rent from them again.
Michael CThe entire staff is pleasant and professional. This is my favorite uhaul location, snd I always use it for any moving needs.
Kirk BBring back traskcans/dumpsters. The manager Sam was awesome and worked with me. The assistant manager Freddie, as well as a customer service rep named Zach. We're very friendly and very helpful.
Kelly B | Expérience généraleVery nice and efficient staff
JOSE CDon't cheat customers out of their rental fee.
Anne WOf the 4 staff members only one greated me while the other three engaged in a personal conversation over a social media post. That said, the gentleman that assisted me was helpful and pleasant.
Kevin PAll was good. I got exactly what I wanted
PAUL WEveryone was very professional and nice, as someone who is a manger I can see the team talks to each other and is on the same page. I've rented trucks from them over a few years and I always have the same experience… excellent! Keep up the great work and thank you for all you do.
ERIC LVery positive experience with renting a truck. Responsive and informative staff and efficient. Would highly recommend this uhaul location again.
Nancy gA shout out for Manfred's outstanding customer service! It's always a pleasure to work with him.
Kirk BParking is a mess but they make it work.
Mary PNothing. It wa a terrific ExperiencExperience
Lisa BGreat service and facility.
James AExcellent service !
SAMIA RThe UHaul Moving Center on 400 Prospect Blvd Frederick has an exceptional staff, in particular General Manager Samantha Mcmillin. They all work with you to find the best solution and equipment for your needs. Je les recommande chaudement.
Oscar GThey over charge me.
Mike KIt has a good selection, but the fleet is so old. Having to check in at the desk is very inconvenient.
James WManager was very, very good. I would recommend anybody come to this particular uhaul. On Jefferson Street n Frederick Maryland
MICHAEL SThx
Samuel PEverything was great there.
Howard PThe 5 starts belong to the staff, the people! I have always found them to be very helpful and friendly.
Jason J | Expérience généraleIn what world is a local rental almost 700$? Never renting from u-haul again.
Benjamin AQuick and easy, very efficient & knowlegeable. Would certainly recommend
Richard BTrailer leaked and ruined my mattress.
Carl B17 foot truck, alignment was really bad, truck was good running but is very old
Matt PI've used this location several times. It's consistently top notch. Superior personnel.
Todd SWhen trying to get a storage, One employee in particular was rude and instead of offering solutions he was quick to say that i had no other option and am holding the line.... Also the truck was hood and clean but kept flashing check braking system and beeping. Scary so had to stop multiple times to reset the system.
JOHN Nyou gave me all the help I needed!!
James BSam is very helpful and has a good team there.
Howard PTrying to understand how you have employees using personal cellphone to conduct company business. Your employee used her phone to take pictures of my drivers license, this makes me very uncomfortable about stolen identification.
Fred DVery professional staff, eager to help customers with their needs, and on returns.
Johnny BAbagail was awesome
Elizabeth SAbbie was really helpful and professional!
Charles ANot related to the location but travel use of the equipment was during long rain storm and at end of trip some water leaked in and was evident on the floor and that penetrated some of the boxes carried.
Ray CAbigail was great, awesome customer service.
Glenda SCedric is formidable
Joseph LHonestly, was a little annoyed to learn of the mileage charge when other vendors have unlimited miles. Additionally I was told that next week the mileage rate would increase and then abain the week after that. Made no difference to me as I used a van for a single day. Overall the service was excellent and would recommend again. Especially the crew who I returned the vehicle to - they were great.
Christopher MMy preference please to rent Mannyhelper.com
MANUEL GThe only thing would be on-site parking. Other than that, the entire experience was excellent. The staff was cheerful and explained the rental process throughly. The process for reserving a truck was uncomplicated and quick. There were plenty of vans and trucks to choose from so we never worried if one would be available.
virginia MI've rented from you guys several times. Every time I've been there and rented from you, your employees and overall service has been amazing. Merci
JEFFREY MImprove the app for returns.
Frank CMannyhelper
MANUEL GEl empleado que me recibió la llave le doy 110 de 100
Mauricio BThe insurance for the van rental at this location increased from $10 to $26. That along with the $19,99 a day to rent, a $39 rental fee and the mileage charge, I will have to find another U haul in the area that doesn't have the increased insurance rate because a uhaul is a uhaul in terms of customer service.
LORI CZach was great!
robert dSuch a friendly group of people. I had recently moved to the area and they were so amazing to help me with things.
rose b | Expérience généraleStaff were very professional and efficient. They showed me what advantages of different vehicle types are so that I could choose the most proper carrier for my purpose. Very helpful.
Jian ZAppreciated that the Gas Tank was full. I did not have that for previous U-Haul rentals.
FRANCISCO AMy only complaint with this location is the lot is very crowded. Hard to find parking on arrival and returning equipment. Otherwise, this is a top notch location. Staff is very friendly and helpful.
Michael WPatrick, Cedric, and Zach and I forget the other gentleman's name are always friendly and incredibly efficient. They are all great representatives of the company. I rent about once a week these days and have never had a bad experience. Well done
Benjamin ENothing everything was perfect from picking up and returning the equipment. Thank you very much
Helen HVery friendly and efficient service at pick up and drop off. Couldn't have been better.
ALAN Smanagement and Staff very professional and courteous would certainly recommend this location
Marco MUnit was clean, easy to access and was close to an area where I could park my vehicle. The area around the unit was well lit and security controlled
Michael G | Premières impressionsLove this location !Fast service!
Martina RVery helpful, knowledgeable, polite, and friendly.
MaryJ AVery friendly & excellent customer service; very accommodating as well!
MaryJ A | Premières impressionsEverything was good. Counter people were very good.
Marco LMore deals!.... But overall your a great business continue to employ great employees and your business will thrive. The employees that help me in frederick were awesome and so helpful.
kitty wSad to leave U-Haul storage. Cost that continues increasing is the factor that I had to move to other storage facility which saves me over $100 with the exact same amenities minus hours.
Kevin J | Expérience généraleEven though there was a slight issue finding an open storage unit the rest of the experience was great. The manager was very helpful in resolving issues and helping me get my truck returned.
TIMOTHY C | Premières impressionsManfred was amazing. Reassuring and friendly. Very professional and showed me the ropes. Moving furniture from my parents home due to their passing so it was a stressful time. Highly recommend working with Manfredy. He is an asset to U-Haul.
Nicole W | Premières impressionsMy unit was infested with vermin causing an extreme amount of financial loss to my property. In addition every time I attempted to access my unit there were trucks and pulleys blocking access. Overall I will never use this storage location again.
Renee H | Expérience généraleVery nice facility
DAVID S | Premières impressionsThanks to all who was very kind and helpful, very good ppl
Carol H | Expérience généraleThanks for you help with my storage needs.
Dennis F | Expérience généraleFriendly, eager to please, problem solvers
George C | Premières impressionsRat/Mice droppings inside my unit! Price increase is not worth the storage. You were already overcharging!
christian B | Expérience généraleThe facility is very good, the customer service at this location is below average at best, customers are not a priority, I was charged for a storage unit the day I moved out, when I asked for a refund, I was told at the sales counter that Uhaul doesn't do that, so I call customer service who had to call the location and the operator was on hold for 15 minutes, I guess customer service isn't a priority as well. Another incident I was at the counter waiting for service and 4 associates were outside side talking while I waited 10 minutes, they didn't help until I went out and got them, I like Uhauls services which I use 6-5 times a year, I won't use location ever again and may look for a different provider
Bart P | Expérience généraleThe location was excellent but the unit rented and verified was not reserved by the 800 number which left us with out a storage unit as reserved However the General Manager was able to find a unit that was just moved out
Mark M | Premières impressionsThe entire place is incredibly clean. I always felt safe and secure.
Regina D | Expérience généraleExcellent customer service. Happy, helpful staff.
Mark L | Expérience généraleThe purpose of long-term storage is just what it means. To be ridiculed by staff for directions to our unit is inappropriate. To be blatantly asked how can we not know where it is 1 your job to assist us. 2 be polite and professional. As a Walmart corporate Mgr I move alot with extended times in an area. Your rates went up drastically from account opened to closed. Your staff are a reflection of management, perhaps time for a change or deep look at turn over metrics. We asked about account reduction since we used half a month. We were told not my job or department. Office staff is the worst I've seen,that falls on management. Lastly we missed or even late in 4 years. Glad I'm not a uhaul Corporate manager to evaluate. If I was I'd remove all staff and the Management team. Lastly to charge us a full month at half month one would think be extended. Thank you for your unprofessional,courtesy with less then helpful staff.
James I | Expérience généraleThe GM her name is Samantha She was really helpful in helping me in every way and everyone else to at the store and I will recommend friends to come over there.
Wenceslao P | Expérience généraleI've stored my family's personal belongings in Uhauls facility for 10 years. The staff has always been helpful and friendly. As we move away from Frederick, MD we Thank You for excellent service and giving us peace of mind!
DAVID R | Expérience généraleBest manager I've ever been associated with, and I was in retail management for 15 years, and she can teach me a thing or two.
JON C | Expérience généraleUHaul replaced the garage doors last year. I asked to be called to witness.Twice I visited to make sure I would be notified. No call...they lost my keys & had to cut the lock. They threw all my stuff on top of each other & broke several pieces of glass from frames. NO EXCUSE !!!!!!
PETER S | Expérience généraleDid not like rent increases hence my leaving
alex u | Expérience généraleLocation is too crowded with U-Haul trucks and trailer when trying to access storage unit.
John W | Expérience généraleEverything was great, the only thing was that the entrance was block and I wasn't able to pass through. I know it was the clients that rent the vans, but it would be nice if it was explain where they can be park just in case someone has to go to their storage area. (I don't know if if it was explain or not).
Valeria A | Online Move InFriendly and helpful staff
Mark L | Premières impressionsThank you so much Samantha for your excellent customer service.
SUZZETT R | Expérience généraleStaff was friendly and helpful!
Tamara L | Premières impressionsEverything went very well. Staff were very helpful. A great bunch of people work here
Helen H | Premières impressionsStaff is always professional, friendly and provides excellent customer service.
Eden O | Expérience généraleI choose average because I have discovered a lot of mice droppings and urine on my clothes and furniture. I had to throw them way. I suggest that they should be covered up in plastic or taped up on boxes so mice wouldn't ruin anything. But it has been safely secured for 11 years. Thanks
JENNIFER W | Expérience généraleI would go there over and over again.
Anthony O | Expérience généraleI was overcharged and expected to continually be charged and I will never do business with Uhaul again!!!!
Alaina E | Expérience généraleThe staff were excellent
THOMAS C | Expérience généraleNo comment
CAROL E | Expérience généraleThe employees here at this location are fantastic! They are so helpful so sweet I am actually moving from my old self storage to this location because of them.
CAROL E | Premières impressionsI've used storage facilities in the past & none have compared to convenience, cleanliness, & safety. Rodent problems can occur in some facilities however I found absolutely NO evidence of any existing at your facility. Merci.
ann e | Expérience généraleThanks 😊
Bruno O | Expérience généraleThere was some rodent droppings in my unit even though there was a trap in the unit. No food was ever kept in there for what I stored. Also, they'll charge you for a whole month after you moved out, even though you checked out on the day your monthly payment is due with plenty of free units still available. So now they're collecting rent twice on the same unit. I will not be renting a storage unit from them from now on nor will I recommend.
Caitlin S | Expérience généraleI will always use U-Haul if needs be in the future. The staffs were very professional and understanding to my needs.
Virginia M | Expérience généraleUhaul - Prospect Blvd was a great place to rent from. We were here for over a year and had no problems at all. Very clean, always had carts available and the rest room was always clean. I would highly recommend this Uhaul!!
penny M | Expérience généraleGreat group. Always helpful !’n
GINA M | Expérience généraleBad place to get a storage at. They have their trucks all in the way blocks off roadway so you really can't get out. Staff was so unprofessional and rude. People never put their code in so be prepared to hear alarm going off every 5-10 minutes bad place. I would never get a storage unit from this facility again.
candace c | Expérience généraleA very well-run, clean, convenient facility. The only negative, in my opinion, is the regularly occurring price increases.
Thomas D | Expérience généraleThe on site manager was amazing! She set me up with a storage unit quickly and was very pleasant and helpful. The person I spoke to on the phone to reserve the unit was also very pleasant and answered all my questions. My entire experience was great!
rama p | Premières impressionsSeveral, but not all, of the staff there were very rude, even harsh. The person who helped me close out my account when I cleared out my storage was very kind and helpful.
Gregory F | Expérience généraleVery good to me and family, due to pandemic and job. I could not afford anymore. I was with you all until 2015
LISA R | Expérience généraleThank you for your service.
JON C | Premières impressionsI wanted to change to a bigger unit and the staff was very helpful in helping me do that with no issues.
Jay R | Premières impressionsManagement put a lock on my storage door and then when I went to get the key it took an hour for them to find it because no one knew where it was at.
BILL G | Expérience généraleDon't try calling the local store!! Goes right to call center and you wait over an hour then get someone that's says that's a local uhaul issue and that they'll call the local uhaul store and then they come back and say no one at the local uhaul will answer!! You can't get answers!! Local uhaul locations must must answer there own phone calls!!! I will wait an hour to talk directly with the uhaul location I need too…,, Don't put the phone to roll over to call center!!!!
peter s | Expérience généraleI'd like to know when I will receive my refund for the prorated month of May, 2022
ROSEMARIE D | Expérience généralePaid 104 for a unit went to pick up the items realized I needed more space was made to pay 127 for a bigger unit, then told I won't be reimbursed for the unit I paid for earlier I said ok then just give me an additional unit I was told I would have to pay again for that same unit because I was move out all this in the space of about 20 minutes I ended up paying $231 for a 5×10 unit.... wouldn't recommend to my worst enemy
Sheldon P | Premières impressionsI paid for a unit then upon getting to the facility I had gotten more stuff than I should have and needed a larger unit, went back to the office to get a larger unit and was made to pay for an additional unit without getting reimbursed for the unit I just paid for earlier... I would not recommend them to my enemies
Sheldon P | Premières impressionsThe door lock hinge broke. But the staff was very prepared for this ajd spring into actuon
Catherine B | Premières impressionsWe have used this storage facility/U-Haul rentals on numerous occasions. Always pleased with service.
Rita S | Expérience généraleThe facility was clean and easily accessible, the staff was helpful and knowledgeable. Very focused on safety and security.
Trevor P | Expérience généraleI had two interactions with staff. The first was over the phone with MacKinze. On that basis I would recommend other storage companies. The second was in person with a women at the Frederick MD Prospect facility. That was a good interaction with a helpful and professional person and is the basis for my multiple choice picks above.
Stephen J | Premières impressionsHaving a place to store boxes during the move was a big help. Clean air conditioned well lite and safe. Thank you so very much Hugh atkins
Hugh A | Expérience généraleMy only regret is that I wasn't able to get some personal belongings before it went for auction. Due to covid I lost control of my unit.
Lori M | Expérience généraleDead mouse in unit when moved in. Staff are useless. They park their personal cars under the covered access to the building making it crowded to load and unload. They are very not helpful and I'll likely never use uhaul for anything ever again.
JEREMY S | Expérience généraleThis was my second time storing at this facility.....nice people, clean and dry storage. Couldn't ask for more really.
Terri R | Expérience généraleI was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us
Patrica J | Expérience généraleAccess to the sliding doors on building F was cut off early
Carol H | Premières impressionsThe staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.
william s | Expérience généraleGreat place to rent storage or a truck.
CHERYL J | Premières impressionsThanks U-Haul ✔️
Bruno O | Premières impressionsWe were very pleased with our rental experience and would recommend this facility to anyone in need.
Peter A | Expérience généraleGreat customer service, overall great experience with them.
Kevin O | Expérience généraleThe unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!
Amanda R | Expérience généraleThank you! The staff were friendly and helpful. We appreciate it.
Robert B | Premières impressionsThe staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.
Amy D | Expérience généraleThis has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected that
KATHERINE S | Expérience généraleYour customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.
Theodore C | Expérience généraleWhen we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.
Theresa M | Premières impressionsI came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may
anthony c | Premières impressionsMy issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99 % sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.
Teesha C | Expérience généraleRented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing
ULRIKE K | Expérience généraleI rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Je les recommanderais sans hésiter. And... they represent U-haul well. Very satisfied customer. Merci.
Theodore C | Premières impressions5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.
Lettie F | Expérience généraleThank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush
SHAUNETTE A | Expérience généraleThe only problem I found was entering in existing the complex, With only one way in it caused traffic problems
phillp p | Expérience généraleI'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.
Frank R | Expérience généraleEverything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.
Alexandra M | Premières impressionsThe staff was very polite and respectful
Barbara S | Premières impressionsExcellent staff friendly and courteous!!
Brian S | Premières impressionsCharge me too much
Lakezia H | Expérience généraleNo Parking
Michael D | Expérience généraleHard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !
Frank S | Expérience généraleI've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!
Juana A | Premières impressionsCheryl the general manager needs training and should not be a manager
JEFFREY B | Expérience généraleGracias por su servicio y su amabilidad con sus clientes.
carmen o | Expérience généraleI recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.
Frank S | Premières impressionsThe staff was consistently friendly, helpful, and professional.
REBECCA F | Expérience généraleAll of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.
Christopher M | Expérience généraleStorage facility is kept very clean. I had no problems!
CHERYL M | Expérience généraleVery helpful and friendly.
james d | Expérience généraleYou have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!
Lucy H | Expérience généraleOnly a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.
KLINE W | Expérience généraleI never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator
WESLEY J | Premières impressionsThe storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. Merci.
Ambers B | Expérience généraleI was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.
MIKA H | Premières impressionsThe storage facility is clean and well maintained!
Christopher M | Premières impressionsThe facility was nice but the price kept going up!
NICHOLE T | Expérience généraleVery helpful in every aspect.
CARVER C | Premières impressionsThe dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.
William K | Premières impressionsElevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.
Chelsea K | Expérience généralethat place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..
kelly g | Expérience généraleAssociate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.
Todd E | Premières impressionsManager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.
William J | Expérience généraleCheryl is amazing!
anthony f | Expérience généraleI had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death
Maria G | Expérience généraleWorst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.
WAYNE L | Expérience généraleThe staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone
Karen B | Expérience généraleGood service
Jose R | Expérience généraleRodent drooping and damage to my items
Lestine P | Expérience généraleI think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!
carl m | Expérience généraleThe staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.
jennifer s | Expérience généraleVery pleased,would highly recommend.
Ed v | Expérience généraleEvery detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.
CRAIG V | Expérience généralethe staff is the best from the manager, Cheryl, on down.
carl m | Expérience généraleThey continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.
samantha F | Expérience généraleWe had a very enjoyable experience renting the storage unit.
Verena R | Premières impressionsThe employees at this facility are helpful and attentive and have always been friendly and accommodating to me.
Erika A | Premières impressionsExcellent customer service. Personal attention to my needs and the facility is very organized and clean
MICHAEL S | Premières impressionsThe staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.
ANGELA F | Expérience généraleThis store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe
William W | Expérience généralePrice for the space was kind of high; but it was clean and the staff friendly
THOMAS C | Expérience généraleGreat customer service.Thank You U-Haul
JEROME W | Premières impressionsThe lady who helped me was excellent
Mary C | Premières impressionsUnfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.
Mary A | Premières impressionsVery kind and helpful staff.
Erika A | Premières impressionsPlenty of friendly, courteous employees to help customers. The store was very clean and organized.
michael m | Premières impressions.
Esteban G | Expérience généraleEveryone was very friendly and helpful
Betty S | Expérience généraleEveryone was knowledgeable and friendly
Kimberly M | Premières impressionsVery pleasant place, staff was very courteous.
James S | Expérience généraleUnorganized - Very slow process
Betty S | Premières impressionsHorrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet
Keren R | Expérience généraleMy experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.
Andria K | Expérience généraleLocation is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.
William J | Premières impressionsVery busy day. Every employee was very polite and helpful.
Esteban G | Premières impressionsThe girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.
Jenifer B | Premières impressionsVery good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.
OCTAVIO Q | Expérience généraleMuch confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.
Donna L | Premières impressionsDavid was great to work with all the staff is great very helpful
ROXANNE B | Expérience généraleExcellent experience!
TOM K | Expérience généraleThe staff is very helpful and friendly.
BRIAN A | Expérience généraleThe staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.
EDWARD B | Expérience généraleThe staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!
carl m | Premières impressionsGreat customer service and friendly stafff. Willing to help in anyway they could.
Jeffrey J | Premières impressionsMy only complaint would be the logistics of parking. It is difficult to navigate through
jill p | Expérience généraleThe area where storage bins are located
Robin C | Premières impressionsOverall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.
Amanda F | Expérience généraleRep was very nice and helpful and funny
Clinton J | Premières impressionsHave always had good success in dealing with U-Haul at this facility. Am a repeat customer.
RITA s | Expérience généralePrice is high and too quick to charge late fees
Eddie G | Expérience généraleI never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp
Reeaz B | Expérience généraleFrom start to finish, U-Haul has been professional and friendly! Merci.
Lucy H | RéservationConvenient and good value -
Tara W | Expérience généraleI have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!
JUANA A | Expérience généraleHad inside unit. All of my furniture had mold on it. out door unit is fine??
pool c | Expérience généraleFacility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.
NEIL B | Expérience généraleRosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better
Allen s | RéservationOur unit was blocked by cars or storage pods every time we tried to access it. We were also overcharged when we moved out and I am still waiting for the manager to call me about my refund.
Blake H | Expérience généralePerson that helped was awesome.
Rudy F | RéservationAfter reserving a unit online I was told that I'd have to get a different unit because
Amanda F | RéservationOne of the worst storage facilities I have ever utilized. There are frequently 40+ trucks parked all over the place, usually blocking the entrance and most of the storage areas. Staff unhelpful.
JOHN F | Expérience généraleI cancelled my reservation
MUHAMMAD K | RéservationIs always a pleasure doing business with this location. Have had 3 units here and have never had any problems. Will use in the future when needed.
JOHN S | Expérience généraleEmployees were always parking in the front under the roof meant to keep the customers dry when loading not leaving any space for customers and blocking entrances. Always asking them to please move
GEOFFREY G | Expérience généraleYou need to hire MORE staff
Clayton A | Expérience généraleI had my storage unit for 5 years. Every single time I would attempt to access my unit, employees cars were parked in front of my unit. It was a horribly frustrating experience,
WENDY N | Expérience généraleMy 1 issue is customer svc. inside the store. This is a busy location - there would be one person ringing up customers & two people doing nothing (not on phone,etc). They're young; need management.
James D | Expérience généraleEven though the place is secured with cameras and codes, we are not able to access our units after 7 p.m. that gives an hour or two after people get of work to access their unit during weekdays
Melody J | Expérience généraleExcellent service
carla s | Expérience générale