Customer Reviews for U-Haul Moving & Storage of Frederick

8 055 évaluations

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON T. 
Évaluation :
4

Very slow pick up. Otherwise they were great.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Praveen R. 
Évaluation :
5

This location is perfect in a many ways

JACQUELINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE F. 
Évaluation :
4

Truck was ready and clean. Service was quick and easy.

DANIEL M. 
Évaluation :
5

This location was great to work with. Thank you for being there in our time of need

CHRISTOPHER E. 
Évaluation :
4

Just need a better way to organize the pickup and drop off of trucks

KAMARIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
4

I'm really disappointed with the service, I put extra fuel in the truck by mistake and they told me that I just lost my money.

Skary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DAVID E. 
Évaluation :
5

Reservations online is much faster than stand in a line. Pick up and return went smooth… a huge thumbs up!!

Wayland J. 
Évaluation :
5

Everything good 👍

Fredy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stefanie k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany S.  |  Premières impressions 
Évaluation :
4

Make sure the equipment doesn't smell like smoke.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Great customer service! We were able to fit everything we needed to move into the truck and it drove nicely especially for a 26 foot truck! Will definitely use again for our next move. Merci.

MUSTAFA A. 
Évaluation :
5

Excellent service à la clientèle.

JAZZ C. 
Évaluation :
5

The people at pickup were awesome, even helped adjust drop off location, fir one that would be more convenient.

PATRICK D. 
Évaluation :
5

Everyone was wonderful and would use them again and recommend to a friend! Great Job

DONIELLE A. 
Évaluation :
1

When I returned my UHaul, I was advised by the representative at the counter that I should leave the van in the designated area and that a receipt would be emailed to me. Upon reviewing my receipt, I found that I was overcharged for my U-Haul by almost double. When I called the branch to address the issue, my call was rerouted to the call center where an agent advised me that he would reach out to the branch. When the agent returned, he advised me that I would receive a refund. He could not confirm the amount or confirm that all of the incorrectly charged fees would be refunded. He could not provide a case or id number for the call. He advised that if I was not refunded the amount of money I was expecting in 3-5 days I should call back. I am dissapointed that this is the level of customer service I am receiving from U-Haul.

CLAUDIA W. 
Évaluation :
5

Best location in Frederick for truck rentals.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia K. 
Évaluation :
5

I was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us

Patrica J.  |  Expérience générale 
Évaluation :
5

Love renting from the folks on Prospect Blvd, never a problem and everything always goes smoothly.

Donald H. 
Évaluation :
5

None.. Overall Excellent customer service and equipment was provided.. Thank you

RAFAEL S. 
Évaluation :
1

I dropped off after hours and was very difficult to drop the car trailer off. Too many trucks blocking the parking lot and the drive entrance. The area lighting was very dark and difficult too see anything. I was charged 20,00 $ for after hours convenience fee but there was nothing convenient about dropping the car trailer off. I am requesting my 20,00 $ be returned to be.

Frank Andrew S. 
Évaluation :
1

This is the second time I have had to use this site for a rental. I rented a cargo van and it was full of stink bugs. I was tossing them out all day and night. I was also double charged for the rental. This is the second time I wish I could leave 0 stars. I would avoid the 400 Prospect Blvd. Frederick site like the plague.

DAVID G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oakley S. 
Évaluation :
4

Access to the sliding doors on building F was cut off early

keith m.  |  Premières impressions 
Évaluation :
3

Every time I call no one ever answered. The customer service representative said that they never answer in the stores which is not convenient.

ELIZABETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W. 
Évaluation :
5

Customer parking would be nice.

JASON S. 
Évaluation :
5

The staff at the Frederick location were helpful and friendly.

GREGORY S. 
Évaluation :
5

I love using Uhaul for all of my moving needs! The staff are very friendly and accommodating. There was a bit of a mix up with my rental and the staff did their absolute best to make sure I was taken care of. Uhaul has once again retained a loyal customer.

KYLE G. 
Évaluation :
5

The driver side window had a really bad rattle. But overall we were very pleased. The person who checked me out was good and thorough. The online return method was long but easy to use.

Dallas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex H. 
Évaluation :
1

I reserved a pickup truck in advance, because I needed a pickup truck. I was called 10 minutes before my reservation and told that they didn't have any pickup trucks available and had to rent a different vehicle.

Colton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES C. 
Évaluation :
5

Very friendly and helpful...

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

Fine tune the after hours return check in on mobile device.

Michael M. 
Évaluation :
3

The overall reservation system is flawed. I reserved a 15' foot van at the location that was nearest to me when submitting an online reservation. The afternoon that I was to pick it up the local site called to say they did not have the size van I had reserved nor did they have anything larger to accommodate my needs. We were given a much smaller 10' van. We are a non-profit and needed the larger size to accommodate our fundraiser event. The local site ended up discounting our mileage charges which was much appreciated. You should look into revsiing your online platform with store site availability.

AMY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brendan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC B. 
Évaluation :
4

The 15 ft truck I rented needs to have an alignment at the very least, possibly new tie rods. It was floating left to right and back again without moving the steering wheel. It was a challenge keeping it in my lane on the freeway, and was causing concern in cars trying to pass. I've been driving 45 years and know when it's just me or the vehicle and this was clearly the truck needing mechanical attention.

Steve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian R. 
Évaluation :
5

Fast service, easy check-in. This is my go-to center for trailer rentals.

CRAIG S. 
Évaluation :
5

Once again another great experience!

Barbara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dustin F.  |  Expérience générale 
Évaluation :
5

Promote Caleb! The mobile check in was user friendly but in the end could not execute either my check in or return. Caleb was there to help! Calm and relaxed and friendly, he handled a customer frustrated with technology that wasn't serving me, and changed my customer experience. I may never use your website again, but I know I can count on great customer service from Caleb. I will be checking back with him, I would like to hear that Caleb has heard about this review and that UHaul shares my appreciation with him.

James L. 
Évaluation :
5

I did refill the van to amount indicated on the initiating contract but you billed me for 2 gallons at 4,75 $/each anyway. I didn't have time to fight about it. That was disappointing.

SUSAN M. 
Évaluation :
4

Equipment was in great shape, mechanically-speaking. However, the steering wheel was a bit sticky and there was trash in the truck bed from a previous client.

Megan G. 
Évaluation :
5

The staff was organized, courteous and professional on both the pickup and return. They were very fast and efficient. It only took 10-15 minutes to complete the paperwork, hook up, do the vehicle inspection, and get back on the road. The return only took about 5 minutes.

Dave S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria A. 
Évaluation :
5

The personnel at Uhaul were very courteous and efficient from pick up to return of the vehicle I rented. The support I received via telephone when needing an extension was also very effective. The quality of the service I received made my housing move a bit easier!

Fernando G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent K. 
Évaluation :
5

The steering wanders, had to move the steering wheel a good six inches back and forth in order to keep it in the lane on the highway. The inside of the windshield is very dirty. The left mirror moves freely in the wind, not secured.

DONALD W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WAYNE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sahil S. 
Évaluation :
2

First and last time I will rent from uhaul. Thought the the truck was going to breakdown.

Ralph G. 
Évaluation :
5

Absolutely amazing experience! Originally scheduled a different location because of previous reviews but other location didn't have the size truck needed so the reservation was automatically moved to the Prospect Blvd location. The team was super efficient, very knowledgeable and went the extra mile to assist during pick up AND return. I will definitely rent from here again! Plus Themis location offers all the packing items at very reasonable prices.

Clinton R. 
Évaluation :
4

Tamika was great! She accommodated us when it was busy and reservations had taken up most vehicle availability/inventory. This is excellent customer service and going beyond call of duty during busy weekend.

MARCEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston P. 
Évaluation :
5

Young pretty lady was very helpful

MATIAS Z. 
Évaluation :
5

Truck was smelling like someone transported an animal in it prior to my rental. Nothing the Uhaul folks could have done to prevent this. The truck was clean otherwise

ULRIKE K. 
Évaluation :
5

Everyone there very helpful. Which is a reflection on Cheryl the manager. What can I say, she is the best!!!

Howard P. 
Évaluation :
2

Tgo tge staff was friendly and helpful, the organization and logistics of your trucks were seriouslt lacking. U used the rideshare app and none of the trucks were located where they were supposed to be. The rudeshare app is more hassle than its worth, it kept crashing and having me start over multiple times, i just ended up going in the building to pick up the truck. THEN, my truck wasnt ready and still dirty, and the cabin smelled like 100 unshowered sweaty bodies. If the the customer service matchdd equipment service, yall wiuld be ab unstoppable force.

KANDICE I. 
Évaluation :
4

the employees that helped me were very helpful and freindly

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLA C. 
Évaluation :
5

Reduce mileage charges

ROBERT H. 
Évaluation :
5

Hooked up trailer checked lights never had to leave my truck.

RICHARD H. 
Évaluation :
5

Excellent customer service and the equipment was top notch. Very impressed.

Daniel C. 
Évaluation :
5

My location was changed without notification to a location 9 miles in the "wrong" direction. Had we had a choice or were notified about this change, we would have picked the Gaithersburg location. So, great location, terrible process management.

ANDREI M. 
Évaluation :
5

The staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.

william s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pio Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrica J.  |  Premières impressions 
Évaluation :
5

Great customer service! In and out in no time!

REGINALD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE R. 
Évaluation :
1

The customer representative I spoke with handling a monetary dispute was exstremly rude to the point were she stated " I'm sorry you can't comprehend what I'm saying" when in all actuality she wasn't understanding I was being double charged

KIMBERLY B. 
Évaluation :
4

The check engine light came on and stayed on for duration of use. It drove okay, otherwise. Reported to staff.

Michael D. 
Évaluation :
5

Good customer service and very helpful staff. Return was a little slow due to several customers returning at the same time, but overall a very good experience.

Charles A. 
Évaluation :
4

It would be nice to have some parking onsite for people who need their vehicle in exchange for the Uhaul. Street parking on a busy street wasn't the best. Even if spaces were at the very back of the lot, it would have felt more secure.

ROBIN D. 
Évaluation :
5

N/a

Dustina P. 
Évaluation :
5

Clean, friendly, spacious, helpful, efficient... The only thing I would recommend is maybe expedite the contract and login process as it took a considerable time. Also, the equipment inspection links expire way too quickly and was not able to actually upload anything to it.

Jose J. 
Évaluation :
5

There seemed to be too much equipment on the lot. Might need a bigger lot.

William K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Great place to rent storage or a truck.

CHERYL J.  |  Premières impressions 
Évaluation :
5

I don't know how it could have been much better, I was in & out in no time very friendly staff

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Thanks U-Haul ✔️

Bruno O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrie P.  |  Expérience générale 
Évaluation :
5

We were very pleased with our rental experience and would recommend this facility to anyone in need.

Peter A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIAGO MIGUEL C.  |  Expérience générale 
Évaluation :
5

Great customer service, overall great experience with them.

Kevin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman P.  |  Premières impressions 
Évaluation :
3

The unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!

Amanda R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Expérience générale 
Évaluation :
5

Thank you! The staff were friendly and helpful. We appreciate it.

Robert B.  |  Premières impressions 
Évaluation :
4

The staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.

Amy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G.  |  Expérience générale 
Évaluation :
5

This has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected that

KATHERINE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen W.  |  Premières impressions 
Évaluation :
1

Your customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.

Theodore C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL T.  |  Expérience générale 
Évaluation :
1

When we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.

Matthew S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nasir M.  |  Expérience générale 
Évaluation :
3

I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may

anthony c.  |  Premières impressions 
Évaluation :
4

My issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99 % sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.

Teesha C.  |  Expérience générale 
Évaluation :
5

Rented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing

ULRIKE K.  |  Expérience générale 
Évaluation :
5

I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Je les recommanderais sans hésiter. And... they represent U-haul well. Very satisfied customer. Merci.

Theodore C.  |  Premières impressions 
Évaluation :
5

5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.

Lettie F.  |  Expérience générale 
Évaluation :
4

Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush

SHAUNETTE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Online Move In 
Évaluation :
3

Everything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.

Alexandra M.  |  Premières impressions 
Évaluation :
5

The staff was very polite and respectful

Barbara S.  |  Premières impressions 
Évaluation :
5

Excellent staff friendly and courteous!!

BRIAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artaz B.  |  Premières impressions 
Évaluation :
5

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  Premières impressions 
Évaluation :
3

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  Premières impressions 
Évaluation :
5

Very helpful in every aspect.

CARVER CLARK G.  |  Premières impressions 
Évaluation :
3

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

William K.  |  Premières impressions 
Évaluation :
4

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

Todd E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin S.  |  Premières impressions 
Évaluation :
5

We had a very enjoyable experience renting the storage unit.

Verena R.  |  Premières impressions 
Évaluation :
5

Great customer service.Thank You U-Haul

JEROME W.  |  Premières impressions 
Évaluation :
4

Great service, long wait time

Christopher N.  |  Premières impressions 
Évaluation :
5

The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.

Jenifer B.  |  Premières impressions 
Évaluation :
3

Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.

Donna L.  |  Premières impressions 
Évaluation :
5

Rep was very nice and helpful and funny

Clinton J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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