Customer Reviews for U-Haul Moving & Storage of Frederick

7730 évaluations

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Understaffed, but the staff that was available was very friendly with all customers and very willing to help us

Bridget M. 
Évaluation :
5

The staff here are AMAZING! There were so many people in line and the staff did a great job of working through the line, addressing everyone's needs, ensuring everyone had the information needed and kept a great smile and attitude the whole time! They all deserve a bonus if not a raise!

AMY D. 
Évaluation :
3

Vehicle was clean, fuel level was correct. Mileage was slightly off. This truck has a very rough ride and should be improved.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER F. 
Évaluation :
5

Vehicle reeked of cigarette smoke. Front staff was extremely helpful and courteous.

MARCO H. 
Évaluation :
5

I received very high standard of service and would come back to this U-Haul branch again.

MOHAMED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REAGAN M. 
Évaluation :
4

Receipts that are electronically transmitted are illegible (gif file). They should be sent as pdf's.

MICHAEL P. 
Évaluation :
5

Sarah was efficient, patient and pleasant, even before having her coffee!! Good experience.

KESHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
3

This location used to run so efficiently. Pull into their drop off bay. Someone came almost instantly and unhooked the trailer and you're off. But now, the drop off bay is crammed full of rental trucks. I could barely find a place to sit and wait for the disconnect without blocking traffic coming in or out of the lot. Total chaos. Also, the trailer was full of blankets which I hadn't ordered and didn't need.

KEVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

The trailer was in good shape and clean. There were two front left running lights out.

ROBERT R. 
Évaluation :
5

Your staff was polite and helpful, and ready when I had a problem and worked quickly to solve it. Merci

RUSSELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaheim M. 
Évaluation :
5

Great and wonderful staff there. All due to the manager, Cheryl!

HOWARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
4

All good, thanks

Jeffrey W. 
Évaluation :
2

When reserving the truck for 7am it said I could get the truck out of hours of when the business was open. When I showed up to begin the process of retrieving my truck it said I had to come at 9am when they opened because they did not offer this service. Why was I able to reserve a truck with this feature but, not be able to claim the truck?

CODY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

There was about a 15 to 20 minute wait at the counter but they were extremely friendly and helpful.

DAVID M. 
Évaluation :
5

Too many trucks in the drop off area

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLANA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

What a great crew...

HOWARD P. 
Évaluation :
4

Contact by phone: I needed to contact this site ahead of rental day to ask a couple of questions. I was on hold for 15 mins and they never answered. I had to call a 1-800 number to update my rental and address the issue. Site parking: there is none. I had a one-day in town rental, so left my car at this site and returned after dark. The only parking available is not "on site". It's only on the adjoining street. First: hard to find a place to park (it's along a street with many apartments; lot's of no parking zones); Second: walking to car after dark was scary as the neighborhood was not very welcoming.

CHARLES G. 
Évaluation :
4

Aucun

WILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wade W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip B. 
Évaluation :
3

Biggest complaint is that pick up was SLOW! I was there for 75 minutes; need more employees in my opinion. Staff was very friendly however so that helped.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

I rented a cargo van. The windshield was filthy. Been days or longer since last being cleaned. I realize the cicadas are in full force but it was a lot of dirt not just a few smashed insects.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Huston H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Very bad parking situation. Only single driveway for both in/out. Fix parking.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
3

The after hours drop-off slot for keys is SUPER hard to find. I had to walk around for 15 min before I found it. It'd be nice if it was a bright color and/or had a more visible sign.

Alexander F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW K. 
Évaluation :
1

Representative refused to touch my drivers license (even while wearing rubber gloves) and insisted I reach far through the cutout in plexiglass barrier to flip it over for her. When I stated she was being ridiculous she said I should leave if I didn't like it. She also never asked if I needed a hand truck or pads. After all the attitude I completely forgot about asking for them until well after I had left. I will go to another location next time I need a truck.

MICHAEL M. 
Évaluation :
1

Your customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.

Theodore C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALUSINE L. 
Évaluation :
5

Counter rep was extremely pleasant

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA G. 
Évaluation :
5

Young lady at the rental desk was fantastic, she has her presentation perfected. Her employer should be proud to have her representing the company and the brand.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT V. 
Évaluation :
5

Keep the good job

BINTOU S. 
Évaluation :
1

They played "Gotcha' with me. I rented a van for a tentative 6-hour use. I even bought their insurance for a premium of around 10 $. When I went to pick up the vehicle the lady at the front desk told me to just check the odometer reading and look at the tank. When I asked her if I should check anything else her answer was a ‘no'. Unbeknownst to me they had sent a text message with a link that I was supposed to click and note the condition of the vehicle. I did not see it since I was preoccupied with moving the stuff. I had the vehicle for about 4,5 hours. All I did was park in an empty parking lot of the apartment for about 3 hours while we packed about 20 boxes and a small freezer. We then moved these boxes to another apartment and returned the vehicle. The total distance traveled was 10 miles and I filled in slightly over 3 gallons of gas! Upon returning the vehicle I asked the lady to inspect, and she said no need! The next day I got a receipt for 202 $. 54!! I was shocked. Since they could not charge my credit card they sent it straight to a credit card collecting agency. Then began my saga. I called the manager, and she was evasive and finally said she will try to do something to not charge me and call me back. No call back and when I tried to reach them, they stopped answering the phone. The next day I called from a different number and got to talk to the manager, and she said I am sorry I cannot do anything since you did not check the text message! I called the customer service and they transferred me to RepWest their insurer or something. RepWest lady at the front desk refused to entertain my call and sent me back to U-Haul customer service. The next customer service representative who got on the phone half-hour later just told me plain and simple that I should have checked my cell phone and taken all pictures. I ended up paying them with a new credit card number and will not be returning to U-Haul for any more business. If you decide to rent from U-Haul storage place on Gilbert Avenue, Cincinnati!! Make sure to read all the tex message they send and click on the check list link. DO NOT MOVE the VAN until you have taken all pictures (odometer, Gas tank, condition of the seats, and all of the inside of the van. Also, take the same pictures when you return the van. Be ready to pay more than you think you will have to (should) pay if you fail to do the check list.

jairaj A. 
Évaluation :
5

Improve conditions for your hard-working employees. The representative who checked out the equipment was alone and did a fantastic job. Despite a long line of waiting customer on Friday morning before a holiday weekend, he was polite and efficient and should be rewarded for such good customer service. He should be a model for all employees.

IAN S. 
Évaluation :
5

Very prompt and friendly service.

Amber W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREEN K. 
Évaluation :
5

Everyone at the Frederick uhaul location was very nice and helpful. This was a very difficult move and the awesome experience I had made it worthwhile in the end. Also, I ended up spending a lot less than I expected. Merci.

TIFFANY S. 
Évaluation :
1

I was charged 175 $when I signed to pay 100 $while in the store picking up truck. I returned the truck and got my 40 $refund from original payment. When I got home and checked my bank account I was charged 175 $not the 100 $. I call Uhaul support was placed on hold for 20 min then hung up on. Called back second time and have been transfered 4 times to different people and departments and been on hold for an hour now and still waiting to be transfered again.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Service was great. No problems at all.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
5

Great staff at this location, The rep was super helpful, personally showed me to the trailer and assisted with hookup, checked lights, double checked i had all i needed. All of this with no prompting or asks, great service, really appreciated

RUSSELL S. 
Évaluation :
5

Moira at front desk was excellent. Very friendly, helpful, professional and informative

LEANNE W. 
Évaluation :
5

Have the 2 women who helped me out on Thursday morning help them. They were awesome. Great asset to your company

STEPHEN P. 
Évaluation :
5

Mannyhelper

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE S. 
Évaluation :
5

Nothing. I was happy.

SAMUEL O. 
Évaluation :
5

Excellent customer service. Easy return process.

Mark P. 
Évaluation :
5

I did not have a reservation. It was not an issue. Great service overall.

BONNIE T. 
Évaluation :
5

Easy transaction. Would be better served to get a confirmation email after completing the online turn-in for after-hours drop-off.

david C. 
Évaluation :
3

Before opening pick-up was a disaster. A lot of that may be due to the website which was very difficult to navigate and had a lot of bugs. I input my driver's license at least 3 times and also tried to set up an account. The instructions for returning and where to park the truck and drop off the keys were only for generic sites. People were nice.

JANE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYLE H. 
Évaluation :
5

excellent service

Mohammad P. 
Évaluation :
1

I placed an online order for a rental from approx. 10:15a-4p. When I arrived the associate told me that the system shouldn't have let me place the order and she will not rent me the trailer. After spending a few minutes explaining that I will be leaving with a trailer as I had a lot of items to move and could not wait due to the settlement of my house she said “ok well you can't keep it till 4p. I need it back by 3p”. I said well I can make that happen then if that's the best you can do. Then she tells me “well you'll need to have it back by 2pm”. So I asked “what happened to 3pm that you just told me?” She replied “if you want it you have it back no later than 2p, even at 2:01p I'll charge you double”. So rather than argue and waste more of my rental time that was cut short from the start I said ok I'll have it back by 2p. And again she said “seriously no later than 2pm or I'm gonna charge you double”. I said again, ok I can do that..can I please get the trailer. So she replied “just go to the back and someone will be with you”. 1. Don't appreciate the attitude whatsoever 2. A online system issue is not my fault at all, and I also had to end up renting another Uhaul from another uhaul rental facility which was 108 $and ended up costing me more money in the long run. 3. I would require a call from a representative or email on how we can give me a credit for this system issue/customer service issue/etc. Aaron Stansbury 240.405.8914 aaronstansbury@yahoo.com

Aaron S. 
Évaluation :
5

The wait for a personal assistant via your 800 number is really bad. I waited 40 plus minutes on hold. This is not the first time I've waited this long. I found the online pickup option not to be very responsive.

Edwin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadin K. 
Évaluation :
4

The folks were very friendly, but the location didn't really have any customer parking. I either park in a special needs spot or along the side of a building.

TODD B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard Alexande D. 
Évaluation :
1

When we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.

Matthew S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nasir M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANIQUE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas O. 
Évaluation :
5

The staff member who helped me when I picked up and dropped off provided excellent customer service!

Anne I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina C. 
Évaluation :
5

Staff was knowledgeable and very helpful Price is Right

Gary B. 
Évaluation :
5

Equipment was very clean entire staff was very helpful and knowledgeable

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST B. 
Évaluation :
3

The inside of the trailer was dirty, something on the floor and I was concerned it would get on my possessions so put down a mat first. The person that checked my out was short, snippy, and made me feel like I was an inconvenience. The after hours check in did not go well at all. I was on hold with the 800 number for an hour in the rain, and the first person I spoke to seemed like he could not pass me off to someone else quick enough.

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMEO A. 
Évaluation :
5

Nice truck

JOHN B. 
Évaluation :
3

Improve efficiency, Not well staffed business can loose.

SHAHZAD AHMED R. 
Évaluation :
3

I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may

anthony c.  |  Premières impressions 
Évaluation :
4

My issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99 % sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.

Teesha C.  |  Expérience générale 
Évaluation :
5

Rented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing

ULRIKE K.  |  Expérience générale 
Évaluation :
5

I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Je les recommanderais sans hésiter. And... they represent U-haul well. Very satisfied customer. Merci.

Theodore C.  |  Premières impressions 
Évaluation :
5

5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.

Lettie F.  |  Expérience générale 
Évaluation :
4

Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush

SHAUNETTE A.  |  Expérience générale 
Évaluation :
4

The only problem I found was entering in existing the complex, With only one way in it caused traffic problems

phillp p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Online Move In 
Évaluation :
4

I'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.

Frank R.  |  Expérience générale 
Évaluation :
3

Everything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.

Alexandra M.  |  Premières impressions 
Évaluation :
5

The staff was very polite and respectful

Barbara S.  |  Premières impressions 
Évaluation :
5

Excellent staff friendly and courteous!!

BRIAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artaz B.  |  Premières impressions 
Évaluation :
2

Charge me too much

Lakezia H.  |  Expérience générale 
Évaluation :
4

No Parking

Michael D.  |  Expérience générale 
Évaluation :
2

Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !

Frank S.  |  Expérience générale 
Évaluation :
5

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  Premières impressions 
Évaluation :
1

Cheryl the general manager needs training and should not be a manager

JEFFREY B.  |  Expérience générale 
Évaluation :
5

Gracias por su servicio y su amabilidad con sus clientes.

carmen o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob T.  |  Expérience générale 
Évaluation :
2

I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.

Frank S.  |  Premières impressions 
Évaluation :
5

The staff was consistently friendly, helpful, and professional.

REBECCA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice C.  |  Expérience générale 
Évaluation :
5

All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.

Christopher M.  |  Expérience générale 
Évaluation :
5

Storage facility is kept very clean. I had no problems!

CHERYL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly.

james d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W.  |  Premières impressions 
Évaluation :
5

You have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!

Lucy H.  |  Expérience générale 
Évaluation :
5

Only a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.

KLINE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
4

I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator

WESLEY JEROME W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH A.  |  Expérience générale 
Évaluation :
4

The storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. Merci.

Ambers B.  |  Expérience générale 
Évaluation :
3

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  Premières impressions 
Évaluation :
5

The storage facility is clean and well maintained!

Christopher M.  |  Premières impressions 
Évaluation :
3

The facility was nice but the price kept going up!

NICHOLE T.  |  Expérience générale 
Évaluation :
5

Very helpful in every aspect.

CARVER CLARK G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G.  |  Expérience générale 
Évaluation :
3

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

William K.  |  Premières impressions 
Évaluation :
3

Elevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.

Chelsea K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Expérience générale 
Évaluation :
5

that place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..

kelly g.  |  Expérience générale 
Évaluation :
4

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

Todd E.  |  Premières impressions 
Évaluation :
5

Manager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.

William J T.  |  Expérience générale 
Évaluation :
5

Cheryl is amazing!

anthony f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE J.  |  Expérience générale 
Évaluation :
1

I had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death

Maria G.  |  Expérience générale 
Évaluation :
1

Worst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over 300 $from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.

WAYNE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin S.  |  Premières impressions 
Évaluation :
5

The staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone

Karen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah S.  |  Expérience générale 
Évaluation :
5

Good service

Jose R.  |  Expérience générale 
Évaluation :
1

Rodent drooping and damage to my items

Lestine P.  |  Expérience générale 
Évaluation :
5

I think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!

carl m.  |  Expérience générale 
Évaluation :
5

The staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.

jennifer s.  |  Expérience générale 
Évaluation :
5

Very pleased,would highly recommend.

Ed v.  |  Expérience générale 
Évaluation :
5

Every detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.

CRAIG V.  |  Expérience générale 
Évaluation :
5

the staff is the best from the manager, Cheryl, on down.

carl m.  |  Expérience générale 
Évaluation :
3

They continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.

samantha F.  |  Expérience générale 
Évaluation :
5

We had a very enjoyable experience renting the storage unit.

Verena R.  |  Premières impressions 
Évaluation :
5

The employees at this facility are helpful and attentive and have always been friendly and accommodating to me.

Erika A.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Personal attention to my needs and the facility is very organized and clean

MICHAEL S.  |  Premières impressions 
Évaluation :
5

The staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.

ANGELA F.  |  Expérience générale 
Évaluation :
3

This store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe

William W.  |  Expérience générale 
Évaluation :
4

Price for the space was kind of high; but it was clean and the staff friendly

THOMAS C.  |  Expérience générale 
Évaluation :
5

Great customer service.Thank You U-Haul

JEROME W.  |  Premières impressions 
Évaluation :
5

The lady who helped me was excellent

Mary C.  |  Premières impressions 
Évaluation :
5

Unfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.

Mary Anne L.  |  Premières impressions 
Évaluation :
5

Very kind and helpful staff.

Erika A.  |  Premières impressions 
Évaluation :
5

Plenty of friendly, courteous employees to help customers. The store was very clean and organized.

michael m.  |  Premières impressions 
Évaluation :
5

.

Esteban G.  |  Expérience générale 
Évaluation :
4

Everyone was very friendly and helpful

Betty S.  |  Expérience générale 
Évaluation :
5

Everyone was knowledgeable and friendly

Kimberly M.  |  Premières impressions 
Évaluation :
5

Very pleasant place, staff was very courteous.

James S.  |  Expérience générale 
Évaluation :
3

Unorganized - Very slow process

Betty S.  |  Premières impressions 
Évaluation :
1

Horrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet

Keren R.  |  Expérience générale 
Évaluation :
5

My experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.

Andria K.  |  Expérience générale 
Évaluation :
3

Location is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.

William J T.  |  Premières impressions 
Évaluation :
4

Great service, long wait time

Christopher N.  |  Premières impressions 
Évaluation :
5

Very busy day. Every employee was very polite and helpful.

Esteban G.  |  Premières impressions 
Évaluation :
5

The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.

Jenifer B.  |  Premières impressions 
Évaluation :
4

Very good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.

OCTAVIO Q.  |  Expérience générale 
Évaluation :
3

Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.

Donna L.  |  Premières impressions 
Évaluation :
4

David was great to work with all the staff is great very helpful

ROXANNE B.  |  Expérience générale 
Évaluation :
5

Excellent experience!

TOM K.  |  Expérience générale 
Évaluation :
5

The staff is very helpful and friendly.

BRIAN A.  |  Expérience générale 
Évaluation :
5

The staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.

EDWARD B.  |  Expérience générale 
Évaluation :
5

The staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!

carl m.  |  Premières impressions 
Évaluation :
5

Great customer service and friendly stafff. Willing to help in anyway they could.

Jeffrey J.  |  Premières impressions 
Évaluation :
5

My only complaint would be the logistics of parking. It is difficult to navigate through

jill p.  |  Expérience générale 
Évaluation :
4

The area where storage bins are located

Robin C.  |  Premières impressions 
Évaluation :
4

Overall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.

Amanda F.  |  Expérience générale 
Évaluation :
5

Rep was very nice and helpful and funny

Clinton J.  |  Premières impressions 
Évaluation :
5

Have always had good success in dealing with U-Haul at this facility. Am a repeat customer.

RITA s.  |  Expérience générale 
Évaluation :
3

Price is high and too quick to charge late fees

Eddie G.  |  Expérience générale 
Évaluation :
1

I never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp

Reeaz B.  |  Expérience générale 
Évaluation :
5

From start to finish, U-Haul has been professional and friendly! Merci.

Lucy H.  |  Réservation 
Évaluation :
5

Convenient and good value -

Tara W.  |  Expérience générale 
Évaluation :
5

I have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!

JUANA A.  |  Expérience générale 
Évaluation :
3

Had inside unit. All of my furniture had mold on it. out door unit is fine??

pool c.  |  Expérience générale 
Évaluation :
3

Facility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.

NEIL B.  |  Expérience générale 
Évaluation :
4

Rosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better

Allen s.  |  Réservation 
Non reviews have been submitted for this location.

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