Customer Reviews for U-Haul Moving & Storage of Frederick

8 574 évaluations

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
1

I booked at one price, when i got to pickup the truck the computer wanted to charge $785 for insurance, so the guy started a new ticket which cost more then $100. Other then overpaying everything else went fine. Computer system has lots of problems. Thanks

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trent Z. 
Évaluation :
1

I was harrassed and yelled at by "Tamika" who made the turn in of rental trailer extremely difficult. She was abraisive and dismissive and refused to cooperate in anyway as well as have me turn in the trailer where it stated "Equipment Return" I will be filing a complaint over this matter and I want a refund!

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria M. 
Évaluation :
5

The staff here is great but it would be nice to use the remote check-in which never works for me.

Ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay D. 
Évaluation :
5

Thank you for your service.

JON C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann Marie C. 
Évaluation :
5

The reservation process was a mess, but once we got closer to the pickup date, things went smoothly. The inside smelled a little like milk that was not quite sour. I had to spray and wipe down the whole inside with cleaner. Worked great for the ride cross country from MD to Utah

Jennifer S. 
Évaluation :
3

Several staff members in U-Haul uniforms just wandered around while two young men in street clothes rushed around doing all the equipment check out and customer service. It looked like maybe management didn't want to deal with the 4 people waiting in line with no staff at the desk, and definitely didn't want to work in the sun, so they let the teenagers do it. The dolly I rented (TD 1060) was trashed, too. Fiberglass fender was ripped apart and held together with packing tape. It was usable, but looked like a Fred Sanford special. I got stabbed in the thumb by a poorly-maintained safety cable wire rope. Dropping off, though, was a breeze. Two professional-looking women were running the shop efficiently, and got me handled in just a few seconds. The evening shift has it going on.

Joe A. 
Évaluation :
5

Great staff. Easy orocess

Peter H. 
Évaluation :
2

The experience was not good. I reserved several weeks ago to pick up a 15' truck at this location. The night before I was to pick up the truck, I got a call that a 15' wasn't available and I'd have to go to Westminster MD to pick up a truck. This was not acceptable as I already had a reservation for a self-pickup in Frederick at 6:00 am for a one way move to NY. The rep then arranged for me to get a 20' truck in the Frederick location for self pick-up. When I got there in the morning my self pickup had been incorrectly changed to a hand-delivery, meaning the office would need to be open. Therefore I couldn't do self pick up and spent an hour and a half on the phone waiting for someone to solve the issue. All around, I lost valuable time and added stress to an already stressful situation.

Lorcan O. 
Évaluation :
5

Windshield was filthy. Otherwise clean.

Shelly H. 
Évaluation :
5

I wanted to change to a bigger unit and the staff was very helpful in helping me do that with no issues.

Jay R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestine M. 
Évaluation :
5

Was but told about the fuel jfrr filter charge of 30, very unhappy with that

Richard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
4

Very good service from pickup to drop off. We'll maintained appliance cart...

mark G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Manford was excellent!

Eric P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
4

It was a little busy when I arrived so I had to wait a bit. Also they forgot to check in my rentals. I received a call the following day from a different U-Haul location asking when I was turning in my rentals. I told him I turned them in the day before and he had to call the other location to get them to receive them in the system.

Stephen V. 
Évaluation :
5

Friendly, professional and efficient. Highly recommend this location

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mermose G. 
Évaluation :
5

Your personal behind the counter and out hooking up the trailer were exceptional. Your manager was great she was clearly leading the team but also out there doing the job. You need to do everything you can to keep this team!

James H. 
Évaluation :
5

A great staff and process!

Michael B. 
Évaluation :
2

While the woman at the desk (did not get her name) was helpful, we were given different information regarding a discount on our bill. We were told by Colfax/Grass Valley office and Laura in the Customer service (or whatever group on phone it was) that we would not be charged for the extra days if we returned the trailer early. The Frederick MD location told us just the opposite. She did give us a discount but given the problems we had with the Tire tread which came off on the road trip, we were disappointed. While we had problems on the road we called UHaul locations in Winnemucca. Zac and John at the dealer locations were VERY helpful but the customer service on the phone was pathetic. After an hour on the phone I never did reach anyone in customer service. I had to Chat online while waiting on the phone and they were just as unhelpful, telling me I would need to contact Roadside assistance. The situation was a very dangerous situation but because we were getting no help with UHAUl on the phone we drove to John K.'s location. He was able to reach someone and get approval. John Kontny was VERY HELPFUL. The second person at the Frederick UHAUL office a young man said we would have to PAY if we needed help to unload the vehicle while in at the other end in Colfax, not only did Mason help us with the trailer but showed us how to attach it.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian D. 
Évaluation :
5

This may seem minor. But the windshield on the inside was realllllly dirty. There was pet hair on the seats and the cargo area could use some kind of freshener or Lysol. Overall the guys who checked me in and out were FANTASTIC. They both were very polite and professional. I would highly recommend your business to my friends.

Michaeal F. 
Évaluation :
4

Take the advertising signs out of the window for van/truck rentals prior to handing it over to the customer.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared J. 
Évaluation :
1

They charged me $43,56 more ... that's bad. At the beginning they charged me $33,56 then extra charge $43,56

Elmer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny M. 
Évaluation :
1

The those there were rude

Dennis B. 
Évaluation :
1

I paid 52 dollars for 11 miles the thunk wasn't no full . Unsatisfied.

Gabin L. 
Évaluation :
5

Everything was excellent with the customer service from the shift I picked up my vehicle the young people who worked that day were very friendly and have a great customer service I am very satisfied with the service thank you.

Nathan G. 
Évaluation :
3

All staff are kind and accommadating. Most of the staff are knowledge--but one is not as knowledgeable even though they were polite. Staff training should help with this. Moving is a stressful time, it would be great to have efficient expertise to expitidite the process. This was not the nearest location to pick up a truck, just the closest in the area which was 45 + min away; and I was in a time crunch and sprent too much time on a simple mistake.

Jermykl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
4

There was animal feces in the storage compartment of the truck when I picked it up.

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Excellent customer service, helpful and efficient. Truck, dolly and blankets/pads we rented were all clean. Recommandé.

Mark G. 
Évaluation :
1

I am very disappointed with my most recent U-haul rental experience. I booked 2 reservations in a timely manner for cargo van on 07/29 and 20ft moving truck for 07/30. Everything went great with my 07/29 reservation for the cargo van. While moving on 07/29, I received multiple calls from U-haul customer service stating my reservation had to be moved to another local due to the current location was unable accommodate my request. I was completely okay with the change, but several hours later, another U-haul customer specialist attempted to contact me regarding my 07/30 reservation. I called U-haul customer service and my call was taken by a young lady that advised my reservation for 07/30 needed to be canceled due to no truck availability within a 100 radius. The day before I needed to move my 3 bedroom townhouse, you have no trucks. There was no attempts to modify my current reservations . I was forced to extend my rental on the 9ft cargo by another day and add additional trips and additional gas to complete my move. This move cost me $233 [in town local move) which is far more than I would have paid if my guaranteed reservation for 07/30 would have be honored. I plan on contacting your corporate office to complain about the whole experience and why I should receive some form of compensation or discount for my inconvenience.

Julee G. 
Évaluation :
2

Management put a lock on my storage door and then when I went to get the key it took an hour for them to find it because no one knew where it was at.

BILL G.  |  Expérience générale 
Évaluation :
3

Don't try calling the local store!! Goes right to call center and you wait over an hour then get someone that's says that's a local uhaul issue and that they'll call the local uhaul store and then they come back and say no one at the local uhaul will answer!! You can't get answers!! Local uhaul locations must must answer there own phone calls!!! I will wait an hour to talk directly with the uhaul location I need too…,, Don't put the phone to roll over to call center!!!!

peter s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

I still haven't heard back that my drop off was accepted. I was told to leave the keys in the uhaul and to leave the door open. And then I was told I would get confirmation via email. I have still not received that confirmation over 3 hours later..

Taylor S. 
Évaluation :
5

Dolly seal was already broken in the truck and it was not properly attached to the wing bolt so it was rolling around in the back of the truck - rest were good!

Su H. 
Évaluation :
5

The Prospect Blvd U-HAUL is always efficient, polite and friendly. I always use it when I have to move something.

Winston M. 
Évaluation :
5

Excellent

MANUEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annmarie J.  |  Expérience générale 
Évaluation :
4

Ensure equipment is inspected more frequently to avoid any failure when renting.

Kristin D. 
Évaluation :
2

During my reservation I ordered a 10' truck, 1,29/mile for (1) day. Should have been estimate of $40, and I was charge/held on card$78. When I asked how do I go from 19,95 with a $7 dolly, get to %78, I was told OH its the computer. Then I went to the box truck which has a lot of damage. I was afraid of being charged for the damage, and got the insurance, not because I needed it The paperwork also was not accurate for the fuel gauge. I noticed and got it changed. It is my impression, ever corner that can be manipulated, is!!!!!!!!!! Just to make more money the customer never should be charged for

James R. 
Évaluation :
5

The ladies who worked yesterday were an absolutel delight they had great customer service. They made everything quick and easy. Thank you for the best experience.

Selome B. 
Évaluation :
5

Allowing unlimited mileage would be helpful when renting trucks.

Beth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfred D. 
Évaluation :
5

My experience was all positive. Check in and out was easy and straight forward.

RONALD P. 
Évaluation :
1

I checked in my trailer Sunday, July 17 but they didn't show it checked in for several days and charged me extra days I want my money reimbursed $30,24

BILL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara M.  |  Expérience générale 
Évaluation :
5

I love using UHAUL rental vehicles because of the availability and ease of obtaining the vehicle either by walk-in or an online pickup. GREAT JOB UHAUL!

Michael J. 
Évaluation :
5

U-haul originally sent me to a location on 7th street, but as soon as I got there, they guy said he was unable to take my equipment and referred me to Prospect, 10 mins before they were due to close. I contacted them right away explaining my issue and the lady (Tanesha?) Was so helpful. She told me exactly where to park my equipment and changed everything in the system for me so that I could check-in using the app. Was a nice ending to a rough start.

Maurica P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Summer S.  |  Expérience générale 
Évaluation :
5

Give the staff a few more employees to handle morning rushes especially after many vehicles are returned overnight

Michael P. 
Évaluation :
4

Bien

Jose S. 
Évaluation :
5

Super great job!!

Bruce H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irvin P. 
Évaluation :
3

Upon renting the vehicle the customer service was awesome. The ladies were very professional. They were friendly and informative and made it a pleasure to do business with u-haul. When returning the truck that was not the case. The young man was very rude, disrespectful and very arrogant, to the point of trying to fight. I have a corporate account with you. I own a electrical contracting company. This was the worst display of customer service I have ever seen. Sorry for the negative feedback but you need to know. It was that bad!!!

MICHAEL K. 
Évaluation :
5

parking lot

RICARDO P. 
Évaluation :
4

Trailer was in ok condition, but really should be upgraded. There was a dent/hole in front that was noted, and tires were very worn. The staff at this location was very nice and helpful!

Daniel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Saif A. 
Évaluation :
5

I use this location once a week for my business. The truck is always ready and the staff is very helpful. Thank you uhaul for helping me run my business more effectively!

Mason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary C. 
Évaluation :
5

Outstanding location with clear marking for directions. Helpful staff.

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arista W. 
Évaluation :
4

Make sure that there's more gas in the truck. There was only a quarter tank of gas when we picked up and we had to put more gas in it than we actually used. You guys got a free $30 worth of gas from us.

Michael D. 
Évaluation :
1

I have rented trucks and trailers from this location for the past 12 years and until yesterday I have always found the equipment and especially the employees to be top notch.... I say "until yesterday" because I had a very unpleasant interaction when returning my trailer rental. What normally has taken me 5 to 7 minutes ended up being a 20-minute ordeal! This was due to my interactions with two female employees whom I believe our new hires since I've never dealt with them before... I don't know their names, but one of them is a female with 2" Long neon green fingernails, and the other, also female with hot pink waist length braids! They were both rude and uncooperative... They were cleaning out a returned truck which was blocking the street between the storage units where I needed to drive to the appropriate area to drop off the trailer. I asked the first one if she could please pull the truck forward approximately 1 ft. so I could pass and she said no you need to back up and go the other way (meaning I would have to back up around a tight corner near another customer's parked vehicle, and then drive in the wrong direction down the other Street! I asked again and she still said no we're not moving this truck! At this time the second one appeared from around the front and explained that they were checking in this truck and they were not moving it... Again I explained you only need to move it one foot so that I can pass and again I was told you need to back it up and go the other way! I'd had more than enough of this so I went inside and spoke with the supervisor who immediately came out and addressed the situation. About 6 minutes later one of them actually moved the truck one foot and I proceeded to the back corner of the lot where I was instructed to wait. I waited there for nearly 15 minutes and no one came... I really didn't want to drive back to the front and start from scratch again so I sent my granddaughter up to the office to find out what was going on. At that point they checked the situation and found that one of the women they had sent to unhitch the trailer was waiting in a different parking area! I have never had anything less than exemplary customer service at this location so in my opinion I recommend giving those 2 a customer service training (or a pink slip!) before your customers start dealing with one of the other Frederick locations.

Debbie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ram H. 
Évaluation :
5

The employee who assisted me was fantastic. Don't recall her name. She's an African American woman. Great multitasker and extremely pleasant.

Amadou N. 
Évaluation :
5

The 9' Cargo Van is a vehicle that has to be returned to the same location so they conduct their own upkeep and maintenance at their location. The Van was extremely clean, comfortable, and loaded with amenities (multiple charge ports, drive modes, assisted braking, rain sensing wipers, Bluetooth, controls on the steering wheel, and a lot more). It was a very unexpected surprise to have such a nice vehicle for the day. The staff was great and extremely helpful and polite. This will be my uhaul location of choice the next time I need a truck!

Richard P. 
Évaluation :
3

I rented a truck at at $19,99 and 99 cents a mile, they asked me about how many mile I expected to use so I estimated about 40. Upon returning the truck I totaled 68 miles so I had no issue paying the extra miles which should've calculated to $30 extra the most but instead they charged me a extra $68 for 28 extra miles and told me the extra was for insurance, so basically once the 40 miles was over I had to pay for insurance again cause the insurance only covered 40 miles! Then I arrived at 7:00am to retrieve the truck from 24/7 pickup and their system was down so I had to wait until the uhaul open to get the truck me and 6 other customers! I can't blame the people who work at the location cause they was working hard to help us and got us our vehicles so Thank you Rico and the lady who worked with you that morning of July 3rd 2022 other than that I was overcharged by the company and misled

Leonard P. 
Évaluation :
5

Mannyhelper

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

no improvement needed all was good excellent customer service and truck easy to operate

Nancy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy M. 
Évaluation :
4

A little short staffed and a long wait. Staff was friendly.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo C. 
Évaluation :
3

I'd like to know when I will receive my refund for the prorated month of May, 2022

ROSEMARIE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mott H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
2

Mileage was not accurate on the contract (by 50 miles) and the folks at the front desk wouldn't change it when I made them aware. They said I had to use the app and change it myself. Not what I'd call "customer service." Also the gas amount on the contract was slightly less than what was actually in the truck. Second time in a row when renting from this location.

Cory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
5

The Employees are very nice and equipment are Excellent see you again really soon

marcus J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

The best Mannyhelper

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin M. 
Évaluation :
5

The Owner Cheryl was terrific! Easy in and out and didn't wait on anything. Freddy was also helpful getting the trailer loaded to my truck. Merci!

David W. 
Évaluation :
1

Paid 104 for a unit went to pick up the items realized I needed more space was made to pay 127 for a bigger unit, then told I won't be reimbursed for the unit I paid for earlier I said ok then just give me an additional unit I was told I would have to pay again for that same unit because I was move out all this in the space of about 20 minutes I ended up paying $231 for a 5×10 unit.... wouldn't recommend to my worst enemy

Sheldon P.  |  Premières impressions 
Évaluation :
1

I paid for a unit then upon getting to the facility I had gotten more stuff than I should have and needed a larger unit, went back to the office to get a larger unit and was made to pay for an additional unit without getting reimbursed for the unit I just paid for earlier... I would not recommend them to my enemies

Sheldon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Fix the parking problem for customers at the Jefferson St location in Frederick, MD - it sucks to park on the street when there are no more spots available. There are yellow painted curbs which could warrant a ticket if utilized. This was a bad location selection by U-haul. The staff at Jefferson St were excellent - very helpful.

Steve G. 
Évaluation :
3

The vehicle has several dents and worn components. Also, my requested location was not available and I had to pay additional mileage charges for pickup at the alternative location. Customers should not be charged for these additional miles.

Benita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D.  |  Premières impressions 
Évaluation :
5

The door lock hinge broke. But the staff was very prepared for this ajd spring into actuon

Catherine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BODIE D.  |  Expérience générale 
Évaluation :
5

We have used this storage facility/U-Haul rentals on numerous occasions. Always pleased with service.

Rita S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S.  |  Expérience générale 
Évaluation :
5

The facility was clean and easily accessible, the staff was helpful and knowledgeable. Very focused on safety and security.

Trevor P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

I had two interactions with staff. The first was over the phone with MacKinze. On that basis I would recommend other storage companies. The second was in person with a women at the Frederick MD Prospect facility. That was a good interaction with a helpful and professional person and is the basis for my multiple choice picks above.

Stephen J G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S.  |  Premières impressions 
Évaluation :
5

Having a place to store boxes during the move was a big help. Clean air conditioned well lite and safe. Thank you so very much Hugh atkins

Hugh A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel D.  |  Expérience générale 
Évaluation :
4

My only regret is that I wasn't able to get some personal belongings before it went for auction. Due to covid I lost control of my unit.

Lori M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david a.  |  Premières impressions 
Évaluation :
2

Dead mouse in unit when moved in. Staff are useless. They park their personal cars under the covered access to the building making it crowded to load and unload. They are very not helpful and I'll likely never use uhaul for anything ever again.

JEREMY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mikala j.  |  Expérience générale 
Évaluation :
5

This was my second time storing at this facility.....nice people, clean and dry storage. Couldn't ask for more really.

Terri R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stefanie k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres R.  |  Premières impressions 
Évaluation :
5

I was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us

Patrica J.  |  Expérience générale 
Évaluation :
4

Access to the sliding doors on building F was cut off early

keith m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dustin F.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.

william s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrica J.  |  Premières impressions 
Évaluation :
5

Great place to rent storage or a truck.

CHERYL J.  |  Premières impressions 
Évaluation :
5

Thanks U-Haul ✔️

Bruno O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrie P.  |  Expérience générale 
Évaluation :
5

We were very pleased with our rental experience and would recommend this facility to anyone in need.

Peter A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIAGO MIGUEL C.  |  Expérience générale 
Évaluation :
5

Great customer service, overall great experience with them.

Kevin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman P.  |  Premières impressions 
Évaluation :
3

The unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!

Amanda R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Expérience générale 
Évaluation :
5

Thank you! The staff were friendly and helpful. We appreciate it.

Robert B.  |  Premières impressions 
Évaluation :
4

The staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.

Amy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G.  |  Expérience générale 
Évaluation :
5

This has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected that

KATHERINE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen W.  |  Premières impressions 
Évaluation :
1

Your customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.

Theodore C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL T.  |  Expérience générale 
Évaluation :
1

When we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.

Theresa M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nasir M.  |  Expérience générale 
Évaluation :
3

I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may

anthony c.  |  Premières impressions 
Évaluation :
4

My issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99 % sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.

Teesha C.  |  Expérience générale 
Évaluation :
5

Rented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing

ULRIKE K.  |  Expérience générale 
Évaluation :
5

I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Je les recommanderais sans hésiter. And... they represent U-haul well. Very satisfied customer. Merci.

Theodore C.  |  Premières impressions 
Évaluation :
5

5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.

Lettie F.  |  Expérience générale 
Évaluation :
4

Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush

SHAUNETTE A.  |  Expérience générale 
Évaluation :
4

The only problem I found was entering in existing the complex, With only one way in it caused traffic problems

phillp p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Online Move In 
Évaluation :
4

I'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.

Frank R.  |  Expérience générale 
Évaluation :
3

Everything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.

Alexandra M.  |  Premières impressions 
Évaluation :
5

The staff was very polite and respectful

Barbara S.  |  Premières impressions 
Évaluation :
5

Excellent staff friendly and courteous!!

Brian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artaz B.  |  Premières impressions 
Évaluation :
2

Charge me too much

Lakezia H.  |  Expérience générale 
Évaluation :
4

No Parking

Michael D.  |  Expérience générale 
Évaluation :
2

Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !

Frank S.  |  Expérience générale 
Évaluation :
5

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  Premières impressions 
Évaluation :
1

Cheryl the general manager needs training and should not be a manager

JEFFREY B.  |  Expérience générale 
Évaluation :
5

Gracias por su servicio y su amabilidad con sus clientes.

carmen o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob T.  |  Expérience générale 
Évaluation :
2

I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.

Frank S.  |  Premières impressions 
Évaluation :
5

The staff was consistently friendly, helpful, and professional.

REBECCA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice C.  |  Expérience générale 
Évaluation :
5

All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.

Christopher M.  |  Expérience générale 
Évaluation :
5

Storage facility is kept very clean. I had no problems!

CHERYL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly.

james d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W.  |  Premières impressions 
Évaluation :
5

You have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!

Lucy H.  |  Expérience générale 
Évaluation :
5

Only a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.

KLINE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
4

I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator

WESLEY JEROME W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH A.  |  Expérience générale 
Évaluation :
4

The storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. Merci.

Ambers B.  |  Expérience générale 
Évaluation :
3

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  Premières impressions 
Évaluation :
5

The storage facility is clean and well maintained!

Christopher M.  |  Premières impressions 
Évaluation :
3

The facility was nice but the price kept going up!

NICHOLE T.  |  Expérience générale 
Évaluation :
5

Very helpful in every aspect.

CARVER CLARK G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G.  |  Expérience générale 
Évaluation :
3

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

William K.  |  Premières impressions 
Évaluation :
3

Elevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.

Chelsea K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Expérience générale 
Évaluation :
5

that place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..

kelly g.  |  Expérience générale 
Évaluation :
4

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

Todd E.  |  Premières impressions 
Évaluation :
5

Manager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.

William J T.  |  Expérience générale 
Évaluation :
5

Cheryl is amazing!

anthony f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE J.  |  Expérience générale 
Évaluation :
1

I had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death

Maria G.  |  Expérience générale 
Évaluation :
1

Worst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.

WAYNE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin S.  |  Premières impressions 
Évaluation :
5

The staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone

Karen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah S.  |  Expérience générale 
Évaluation :
5

Good service

Jose R.  |  Expérience générale 
Évaluation :
1

Rodent drooping and damage to my items

Lestine P.  |  Expérience générale 
Évaluation :
5

I think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!

carl m.  |  Expérience générale 
Évaluation :
5

The staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.

jennifer s.  |  Expérience générale 
Évaluation :