Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

Évaluation :

5

Good service

Évaluation :

5

Nothing. Just wanted to shout out associate Wendy. She is great!

Évaluation :

5

By far the best u-haul location I have ever used! I have had some rough experiences with u-haul in the past, and I really wasn't wanting to use them for the small things I had to do. However, the owner at this location was so friendly! The office area was very organized and clean. If I ever need to use u-haul again, I will be using this location hands down.

Évaluation :

4

Your system if based very much on a smart phone and this location is undermanned. Since I don't have a smart phone I had to hunt down someone to help me when it was time to return the truck.

Évaluation :

5

Great customer service, Wendy was wonderful. I will definitely recommend this to anyone I know that might need a u-haul.

Évaluation :

4

Allow customers to drop off vehicle at different uhaul locations.

Évaluation :

5

Always a good experience. I've rented trucks many times at this location and never had a problem. 10 stars. Thank you again.

Évaluation :

5

Excellent customer service.... thank you

Évaluation :

5

Once again, Wendy and her crew did a great job as they have in the past. Always good to work with them. I would highly recommend this place to anyone who has truck and/or equipment needs.

Évaluation :

5

Nothing. Young lady on duty was friendly and professional.

Évaluation :

5

Pickup and drop off was very smooth. Gentlemen who helped me with the drop off was awesome. I believe his name was Demarcus but I could be wrong. Great employee for the company. Will be back

Évaluation :

3

More employees working.

Évaluation :

5

Great all around service

Évaluation :

5

Although the rental cost me more than I really wanted to spend we were satisfied with the overall customer service as well as the truck

Évaluation :

2

The safety part is probably the #1 reason â€" I didn't like having to park at the far end of the large, isolated lot and then have to walk clear to the other side in the dark with not a soul around. (I also found it a little odd that my license was cleaned with a Lysol wipe (I don't like harsh chemicals on or near me and my belongings being chemical-free) and then oddly the keys were handed to me and not wiped down with Lysol. It was as if I was a zombie bringing germs in but it was okay to leave with someone else's germs on the key and credit card machine. Just an odd experience. Otherwise, the truck was fine and location to my destination is what brought me to this particular store.

Évaluation :

5

Wendy and her crew are absolute professionals. They took care of everything. I've never had any problems. They've always handled all my moving needs which takes a lot off my mind. They are great to work with.

Évaluation :

5

Wendy did a great customer service

Évaluation :

5

Outstanding customer service

Évaluation :

5

I was treated with the highest level of professionalism. Keep up the good work.

Évaluation :

1

Very upset with the services. Got charge for 2 days and didn't even have it a full day!!!! Had reservations for 3:00 and the truck didn't come back til 4:00. Was late with my move!!! I want my money back!!!!

Évaluation :

5

no improvements needed, the staff that was present at time of our pick-up was GREAT!!! Wendy & Davoughon. Davoughn copleted our rental. He was very knowledgeable as well as personable, not Robotic as many people that have to deal with the public can be Youn guys ROCK!!! Davoughon went over every aspect of the contract ensuring we were well informed especially the safety & emergency portion. He knew of the area on which we were traveling (moving) to and was able to offer good information on nearby attractions and things to do as a Family. Overall a great rental experience with GREAT people. Awesome sense of humor as well!!! I can go on but would most likely run out of space. If you're in need of a U-Haul rental I STRONGLY recomend renting from this location. U-Haul Moving & Storage of Fredericksburg South. No, i'm not a paid spokes person but just a VERY SATISFIED customer. Davoughon, thanks for your expertise,wisdom, knowledge and humor!!! Keith & Patricia Reese

Évaluation :

5

I was struggling trying to obtain the truck before hours. I had to download the U-haul app in order to gain access to the steps necessary, which I was perfectly okay with. Just wish I had been told prior that the APP works best.

Évaluation :

5

Great customer service!

Évaluation :

5

Wendy Rodriguez was extremely professional and courteous. She made the process easy and i am pleased with the service provided on both times I rented in the last month.

Évaluation :

5

The staff is very friendly and knowledgeable. I enjoyed my experience with them! I'd definitely recommend them to all my family and friends. I cannot over emphasize how friendly and enjoyable it was dealing with them.

Évaluation :

5

Just continue to value customer service as you have always done for us. We will always be your customers .Thank you

Évaluation :

3

No personnel on site on Sunday. On Iine drop-off is cumbersome.

Évaluation :

2

Ordered a 24 foot truck weeks in advance for pickup at 10 am nd was notified day of pickup it would not be available until 12pm. I had my movers ready and had to use a 20 foot truck (big difference). Had to make one trip into 2. Very disappointed and no adjustments given in price. Will not recommend uhaul to anyone.

Évaluation :

3

It's really expensive to move.

Évaluation :

5

Just want to say that the employee you have at the location I think her name is wendy outstanding with costumer shes make you feel like to comeback to that store with no doubt..excellent service

Évaluation :

5

Wendy was an absolute delight!! Super friendly and professional. She was so patient and explained everything to me as I rented a truck to move furniture. She was a gem from pick up through drop off!!! So pleasant...she made my day!!! Harriet Parker

Évaluation :

5

Great location and they always have the trailer I need. Excellent customer service.

Évaluation :

5

The best! I recommend uhaul over any moving company is worth it

Évaluation :

3

I only needed the trailer for 4 days but since I was going cross country one way I had to take it for 8 days and if I turned it in early I couldn't get some of my money back.

Évaluation :

4

System used is slow. Takes too long to checkout a piece of equipment and receive an email invoice and receipt (next day).

Évaluation :

5

No need for improvement from my perspective. The gentleman at the front desk was very knowledgeable and explained everything in great detail. The overall experience was great and I would most definitely use this location again the next time I am in need of a UHaul.

Évaluation :

5

Wendy was great and appreciate all of her assistance, great customer service!

Évaluation :

5

senior discounts, or aarp discounts would be nice

Évaluation :

5

I felt that the whole process was professionally managed and the staff was excellent.

Évaluation :

5

All 3 of the employees on duty when I checked in to get my truck were exceptional and very customer service oriented. They were all helpful, cheerful, knowledgeable and made me feel important. They took excellent care of me!

Évaluation :

5

I always experience excellent service. I can see myself renting at this location for a long time to come.

Évaluation :

5

Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there

Évaluation :

5

The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

Évaluation :

5

Glad I came to this one