Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

930 évaluations

5801 Southpoint Centre Blvd   Fredericksburg, VA 22407

(540) 645-6060

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: 9h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(540) 645-6060

5801 Southpoint Centre Blvd
Fredericksburg, VA 22407

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: 9h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDM S. 
Évaluation :
2

I made a reservation for a 15 ft truck for today. I checked yesterday it was good. Get there this morning now they don't have a truck.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McLaren B. 
Évaluation :
1

Customer service is terrible, the lady at the front desk overcharged me. They have poor customer skills and I will be reporting her to the manager

Aron J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh D. 
Évaluation :
5

Nothing, the transaction was quick and easy. The service was great. The salesperson helped attach the trailer to my vehicle. On the return the salesperson unattached the trailer. All paperwork was completed and I didn't have to do a thing.

Emmett Q. 
Évaluation :
5

First time at the new Massaponax location and it was excellent from start to finish. All of their employees there are friendly and helpful. Made this moving experience the easiest part of it all!!

ANGELA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

There's nothing to improve. This location is great. Great employees and clean equipment.

PATRON B. 
Évaluation :
5

Continue the great customer service that I have experienced each time I have used this location. MS Wendy and her staff are great representative for UHAUL.

Jessie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise W. 
Évaluation :
5

very competent

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle U. 
Évaluation :
5

Could not have been better, thanks.

Pete K. 
Évaluation :
5

Always visit this location first for my rental needs. Ms Wendy and staff are friendly and very professional.

DAVIDWILSON D. 
Évaluation :
5

The guys do a great job with service and also ensuring the trucks are clean. I rented a van now twice and they really care, and it shows. Super clean inside, and very thorough with the full process.

Jean Pierre Y. 
Évaluation :
5

All I can say is Wendy R. and her staff are absolutely the best!! I have tried several different U-Haul locations in and around the Fredericksburg area and none of them were as accommodating as the Fredericksburg South location. If you are looking for great service with warm welcoming staff, I highly recommend you try this location.

AUDREYJACOBS C. 
Évaluation :
5

It was great all around

Ricardo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lukas O. 
Évaluation :
5

My go to store for all things moving related. Super friendly helpful crew get you setup and on your way like pros

Shaun E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twondell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Wendy is the best Manager I've ever known to work for UHAUL. She truly embodies the phrase “Customer Service”. She is a true asset to the UHAUL Organization!

Corey R. 
Évaluation :
5

Wendy and crew are fantastic!!! It was a hassle free experience!!!

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHIF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay W. 
Évaluation :
5

The lady at the store was incredibly helpful very kind and upbeat Pete I would recommend anyone to go there and rent a truck or trailer. Very professional very respectful and very caring.

THOMASJ F. 
Évaluation :
5

Wendy is always extremely helpful, cheerful, and accommodating. She goes the extra mile to keep her customers happy and coming back. There is nothing to be done to improve the rental experience other than what is already being done. Fortement recommandé!

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Staff member was outstanding

Ector M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Awesome!

WILLIAMPAUL B. 
Évaluation :
5

The manager Wendy was extremely helpful and accommodating. Excellent customer service.

Kris M. 
Évaluation :
5

Shout out to customer service rep who walked me through picking up rental before store hours.

Matthew Z. 
Évaluation :
5

Very friendly staff Keep up the good work

Jose O. 
Évaluation :
3

Problem I had was with the after hour checkin. Couldn't do it from web browser - on step 2 the continue button never became sensitive. I had to download the U-Haul app just to get past that and check it back in. Too 30 mins - should have been a 5 minute thing.

Colleen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean-Pierre Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

The customer service line was contacted because the site was down with the return. I contact a CR and was so disrespected when I repeatedly shared what my experience was. Every part of my experience was good until calling and speaking with female. She appeared inexperienced and rude. A manager was requested which she contacted one and disconnected him. I requested she contact him back and allow him the call. He eventually took the call and documented that the U-HAUL system was showing an error message

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert B. 
Évaluation :
5

Smooth transaction. No problems. Will be doing business with this location again.

Jeffery C. 
Évaluation :
5

Thanks Wendy! Great atmosphere!

Robert M. 
Évaluation :
5

The truck was clean and the service received was great. They are short staffed with only one person/clerk doing everything. The truck we received ran rough. The steering was loose and not true. The transmission/braking linkages were a problem. For example, when you hit the brake during normal driving, it repeatedly would drop the transmission into low and at inappropriate times This also made the cab noise was very loud.

Eugene Neil B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadel H. 
Évaluation :
5

Great service when it comes to rental equipment. Really nice staff members at this location.

TORINSHAYON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thurman J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPHRAYMOND M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARNOLD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korby C. 
Évaluation :
5

Everything was perfect! Customer service and the truck!

Katrina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabrina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
5

It couldn't have been any better. Wendy and her staff were amazing. Professional and kind.

Tanyanitka C. 
Évaluation :
5

the team was very helpful and courteous. overall a great experience!

Avneet C. 
Évaluation :
5

I was very pleased. The facility is large and organized. The customer service area is stocked well and clean. The manager is extremely helpful and personable. I'll definitely take my business there again.

James G. 
Évaluation :
5

Have more than one 5x8 covered trailer available at the Southpoint, Virginia location.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie T. 
Évaluation :
5

Wendy was outstanding! She was professional and courteous and helped me extend when I ran into a scheduling issue.

Dominic L. 
Évaluation :
4

I got charged $89 vehicle rental for something advertised at $19.95. Office was closed when I returned it so I could not inquire about it.

PAUL P. 
Évaluation :
5

The two employees who helped to check me in did a great job and have exceptional customer service skills.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
4

The 26 foot truck had a problem with the brakes with my horse trailer attached to it, but it was great except for that

JOANN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
5

The staff at this location is the best! Always professional and helpful!

Eduardo R. 
Évaluation :
5

The owner at this location is always very friendly and helpful. Always provides Excellent customer service.

Wendy N. 
Évaluation :
5

Wendy was very polite and professional. She came out in the cold to move the van closer to where I parked my car. When I returned she remembered me by name and offered that great smile again. Javon was also very helpful when I return the van. He was nice and thorough. The entire experience was the best moving rental that I have ever experienced.

Caleb L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norvain M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISAROSE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

This was an exceptional experience. Wendy and her staff are phenomenal!

Kenneth M. 
Évaluation :
5

Staff was helpful and friendly

gordon M. 
Évaluation :
5

You should give bonuses to those who go above and beyond to help people the way your staff does.

William W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Excellent customer service. Excellent experience

Debra S. 
Évaluation :
5

Outstanding customer support and I would like to add that I did receive the YOUTUBE training by text but to top things off, the UHAUL service worker provided me with one-on-one training explaining the hookup and tie-down procedures before I departed the Fredericksburg, Va. location. AWESOME SERVICE and the customer service representative explained every question very professionally all while having a nice attitude and with a smile! That weekend team on the day I picked up my rental truck and trailer on 3/16/22 was “OUTSTANDING ”all around. Also, my trainer provided me with the International UHAUL location to stop by that location in Virginia on, I believe Route 33 so they can check over everything again.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Had a little problem with connecting to on line when returning truck after hours.

JOANNEWTON L. 
Évaluation :
5

Wendy the manager is professional, knowledgeable & friendly. Wendy went above and beyond, she worked with me & gave me a few extra days to ensure I was able to get all my belongings out of my storage unit before I was charged for another month.... I would Highly Recommend this U-Haul Storage Company and Wendy the Manager to all my friends & family if they ever are in need of Storage or hauling services....

mari m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Perfect as it is.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

The lady that helped me check in was a joy. Super friendly and the best customer service I have experienced in Fredericksburg. Will be back for all of my rental and storage needs.

Shamicka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Wendy and Davante were probably part of the best customer service experience I've ever had! They were super accommodating even with my last minute requests, went above and beyond and were extremely thorough with explaining everything. I only wish this location sold goods that I needed on a regular basis because I would be a daily customer. If anyone reading this is in the Fredericksburg Virginia area and need Uhaul service, use the Southpoint location with Wendy and Davaunte!!!!

STEFONLYNN C. 
Évaluation :
5

The trailer was not dirty. The $15 cleaning fee was not called for. The cleaning is just taking advantage of me turning in after hours

Matthew W. 
Évaluation :
5

Wendy was wonderful and took time to help me with all of my needs!

SHERRYCHITTUM L. 
Évaluation :
5

Have more than one 5x8 covered trailers available at this location.

RICHARD M. 
Évaluation :
5

The return app is a little wonky. Twice now it hasn't let me move past sharing location. I did all the steps to give the app permission. My son had to do it on his phone yesterday and it crashed 3 times before accepting the pics. May want to give better access to WiFi at locations. The first time it happened I called customer service to let them know and it was a 1:30 wait. I had already been onsite for 30 minutes at that point so I drove off.

WILLIAMMICHAEL W. 
Évaluation :
5

Excelente servicio.

MARIO P.  |  Premières impressions 
Évaluation :
5

Wendy and her team were wonderful, always kind and great to work with.

Kimberly C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy s.  |  Expérience générale 
Évaluation :
5

Wendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!

Kevynn B.  |  Expérience générale 
Évaluation :
5

Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there

Bettie W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
5

The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

Jennifer P.  |  Premières impressions 
Évaluation :
5

Glad I came to this one

Bettie W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page