Évaluations des clients U-Haul Moving & Storage of Fredericksburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Fredericksburg

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Zachary S.
Évaluation :

When I first picked up the tire was almost completely flat and all he did was apologized for it and pointed me to the nearest gas station with air and I had to use my own money to put air in the tire

JEFFREYSCOTT R.
Évaluation :

Great customer service. Keep it up!

TIMOTHYSCOTT G.
Évaluation :

I cannot thank of anything that could have been better. The pick-up and return of the trailer went smoothly. Thank you.

Tod W.
Évaluation :

Want it the point of getting a reservation? I got one several weeks to a month in advance. The day before I was to pick it up I get a text saying the trailer will not be available in Manassas VA. and to go to Stanford VA to get it, It's only 30 miles out of my way. I get to Stanford and they tell me they don't have a trailer either. Now I have to go to Fredericksburg. 60 plus miles round trip from Manassas VA. You have lost a future customer. I am buying a trailer as it would only cost the price of 3 trips. Then I can sell it for what I bought it for. I blame both the Manassas and Sanford locations. If I had got to Fredericksburg and they didn't have one I'm not sure I could remain cool. You would think they would offer a discount. I deserve several beers at least. I will soon post reviews on Yelp and Google and any other review site I can find. I hope you find this review helpful.

madeline h. | Expérience générale |
Évaluation :

This facility was very clean and secure. Great staff and excellent customer service.

KIMBERLY M.
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGEROBERT K.
Évaluation :

Customer service rep was excellent - professional, courteous, and friendly.

WILMA B.
Évaluation :

I've used uhaul for the past 10 years. First I had to pick up the truck from a facility that was 20-25 miles from where I was loading. I paid for a dolly that was not in the truck. Get to the location and no dolly. Do you know what inconvenient that was. Myself 5ft 3 inches trying to pick up appliances and heavy boxes. I have Fibromyalgia and it set me back for days with pain.

Diallo T.
Évaluation :

The truck trailer was not swept good. It was very dusty and dirty.

melinda w. | Expérience générale |
Évaluation :

Everyone very pleasant clean and nice thank you

JOSEPH J.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPHCOWAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

TYRONE G.
Évaluation :

Keep doing what you are doing.

Shelley J.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNCHAPPELL P.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMESALIREZA I.
Évaluation :

Every one was very friendly and professional.

Ronald T.
Évaluation :

That is a hard one. Every U-Haul employee I spoke to was a SUPERSTAR. Polite, very eager to help, patient with my many questions, Nd they got me on my way I a flash. A total joy and pleasure to do business with. Made everything VERY easy and FAST. Great car dolly rental from GREAT, STERLING QUALITY people. DAZZLING. WOW!!!

stefan M.
Évaluation :

Great people and service

FRANKTHURMAN R.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLELATISHA C.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCISJOHN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristen O.
Évaluation :

Le client n'a pas laissé de commentaire.

DOUGLASJ C.
Évaluation :

Le client n'a pas laissé de commentaire.

SEANMICHAEL H.
Évaluation :

Go to a different location

JERRYANBAIL R.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAELPAUL H.
Évaluation :

The paper towel dispenser in the bathroom needs new batteries. I know that sounds petty but everything else was great.

CAROLANN K.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMASEDWARD B.
Évaluation :

Le client n'a pas laissé de commentaire.

MAWALI R.
Évaluation :

Le client n'a pas laissé de commentaire.

ASHELEYKALAYA K.
Évaluation :

The self return process is tedious and unnecessary. A customer should be able to use photos saved on their phone to return the truck. It creates an unsafe process to have to get out and open the vehicle and take photos.

SHAMIKARENEL S.
Évaluation :

The guys who helped me at this location with dropping the truck off we very kind and patient knowing the situation.

KENDRICKMIK'EL R.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXANDERCHASE D.
Évaluation :

Le client n'a pas laissé de commentaire.

EMANUELL A.
Évaluation :

I have used this location several times in the past and I've never had any problems. The folks there are very nice people who know what they're doing. That sounds oversimplified but I've sometimes found that some businesses can't even meet that standard.

Phil W.
Évaluation :

I would add an additional sign that states actions the driver should take when coming in to drop off. There are signs that state to drop off but it should state stay in vehicle for inspection, masks required, etc.

Samuel B.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig R.
Évaluation :

The location and the people that worked there were great, the “contactless” pick up was less than optimal. I appreciate the attempt, but just because someone has a good idea doesn't mean you should roll it out before it's ready. I took a picture of myself and my driver's license and the service still needed to call someone and verify who I was. It was early and no one was awake that's kind of the point of being able to pick it up at anytime. Why weren't the photo and license photo enough.

Woodrow R.
Évaluation :

Le client n'a pas laissé de commentaire.

James R.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda W. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW E.
Évaluation :

The length of time it takes to serve customers. I spent a lot of time in line over several different transactions, the rental, purchasing of boxes, of tape, etc...

THOMASEUGENE A.
Évaluation :

Deon deserves credit for being a greta employee.

KENNETHDAVID H.
Évaluation :

Did have to switch to another trailer as one tire looked skeptical. But everything was great! Was considering buying a trailer, but will now rent when I need one! Great team at Fredericksburg!

LUCRECIA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark B.
Évaluation :

They were all very helpful in my time of need.

RICHARDPHILIP M.
Évaluation :

Every aspect of the rental process including the online reservation, pick up and drop off was smooth and professionally carried out. As always with this location ... everything went off without a hitch (no pun intended).

RICHARDWARREN C.
Évaluation :

Same

Jan P.
Évaluation :

Le client n'a pas laissé de commentaire.

TAMALA G.
Évaluation :

May put a sign at entrance and arrow pointing to u haul ...if not from Fredericksburg it is easy to pass the entrance in front with of Wendy's and you end up back on the highway.

Yvonne M.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHLEENADELE F.
Évaluation :

Wendy Rodriguez excellent manager served very well at Southpoint UHaul in Fredericksburg Va. I rather visit there again.

deane H.
Évaluation :

Nothing

SHEAREBECCA G.
Évaluation :

Le client n'a pas laissé de commentaire.

BLAKEGEORGE P.
Évaluation :

We rented a cargo van for a round trip long distance trip to bring some valuable possessions we left behind. The van was new, clean, comfortable and got remarkable gas mileage. U-Haul has top of the line employees that get you on the road quickly and check out is fast.

FLORENCEANN T.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary C.
Évaluation :

First of all, I will never ever use a corporate U-haul store again. You all did nothing to cut me a break on mileage considering I was renting it for a trip over and bringing it back to your storage. I picked it up at 9:30 am Thursday and got it back a little after 10 am on Saturday ( rented for 2 days) and was charged an additional $42+ and $11.98 more for being late. That is bullcrap considering by the contract since I didn't get it until 9:36 am on Thursday, it was only a half hour late, plus when I got it, there was a half tank of gas in it and when you all got it back it had 3/4 of tank. Yet I wasn't given a little off for bringing it back with more gas in it than what it had. Rest assured, I will advise all my friends and family not to go through a corporate store site, use an authorized dealer who help you with the mileage and won't charge you an arm and a leg for having it back 30 minutes late.

STEVEN K.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTTARNOLD F.
Évaluation :

The best run business I have ever enjoyed the pleasure of doing business with. Jeannie and her staff are amazing.

Rita C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

TYLERBLAKE K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy S.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHERINEKVAM S.
Évaluation :

Le client n'a pas laissé de commentaire.

CHE ZANAASHLEE G.
Évaluation :

No comment at this time!

THADDEUSYVES R.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL A.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark M.
Évaluation :

Le client n'a pas laissé de commentaire.

WENDY L.
Évaluation :

I checked in using the app and found it very inconvenient. Usnless you upgrade it, I wo't be using it again.

RICHARDSTEPHEN R.
Évaluation :

Website chechin does not work well.

RUSSELLH M.
Évaluation :

Jeanine was amazing very helpfully

Tyrone S.
Évaluation :

Le client n'a pas laissé de commentaire.

Omari J.
Évaluation :

Two major frustrations. First, I went to pick up the vehicle as well as the furniture dolly as ordered. I asked before leaving the lot, just to confirm, that the dolly had been supplied. The representative looked at me, confused, before saying that they didn't have one. That means that I would have left the lot, to move my home and expecting a very important tool to be present as rented and paid for, and found it not there. They explained they didn't have one available. That is not cool. I asked for my $10 back and was told I'd have to get it refunded after the vehicle was returned. WHY? What proof would I have that I didn't steal it? I insisted on having a note put in my file for the inevitable headache this would cause. Secondly, and this is about the return location in Fredericksburg: after driving back to my home state, I received a text at 6:55AM saying that they couldn't locate my key and that my vehicle was blocking their entrance or something, and to call them. So I did, again at 6:55AM, and the representative was like “oh yeah, it's fine it was in the key drop off.” So then WHY did I get the call, U-Haul?? Why did I get up in a panic for this? That's unacceptable. Both of these problems are unacceptable. Can't recommend this service if this is how it goes.

Jonathan H.
Évaluation :

Le client n'a pas laissé de commentaire.

PAULOSCAR L.
Évaluation :

Le client n'a pas laissé de commentaire.

LIZ C.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERTHENRY Q.
Évaluation :

I love U-Haul. I am a fan of their trailers and rent them throughout the year. U-Haul Moving and Storage of Fredericksburg is my first choice in U-Haul. They are consistently professional, well organized and have the trailer size I need, available and in good condition. All their people seem to have a positive attitude also, which is refreshing. I also have had 3 trailer hitches installed by them because I have confidence they will do a very good installation with quality parts.

Dayton H.
Évaluation :

Le client n'a pas laissé de commentaire.

TRACY S.
Évaluation :

Hardly any trailers were available. Had to drive an hour away to pick one up. Not impressed with the availability.

Donald S.
Évaluation :

Le client n'a pas laissé de commentaire.

BRENDAS W.
Évaluation :

Don't charge me twice for the same rental

David D.
Évaluation :

Le client n'a pas laissé de commentaire.

DOUGLASRENWICK C.
Évaluation :

Great experience ... would definitely come back again.

EDWARDALLAN E.
Évaluation :

Excellent customer sevice

RENWICK P.
Évaluation :

Great team fast service

Teresa H.
Évaluation :

Excellent location. No waiting

BRYANTONEAL T.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARDCHARLES H.
Évaluation :

Le client n'a pas laissé de commentaire.

Davin L. | Expérience générale |
Évaluation :

Nothing but good things to say about this location.

Amy B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph S.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUAWADE G.
Évaluation :

Le client n'a pas laissé de commentaire.

LESTERB H.
Évaluation :

Reserved 15-foot truck. On day of pickup I was told it wasn't available. Fortunately I made a 10-footer work. Other than that excellent.

Bret M. | Expérience générale |
Évaluation :

Very great storage experience.

Brian K.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip H.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLESFRANK K.
Évaluation :

Le client n'a pas laissé de commentaire.

Maximilian P.
Évaluation :

Le client n'a pas laissé de commentaire.

RALPHROYDEN L.
Évaluation :

Jeannie bailed me out when Budget Truck Rental “stiffed” me with no truck despite a confirmation number. Jeannie was true to her word and called me when a truck was dropped off. Many thanks!!!

VINCENTCARNELIUS E.
Évaluation :

Nothing as far as I'm concerned you guys were kind promt and willing to go outsde the scope of y'all job. Case and point,upon my return my battery in my personal vehicle was dead and without hesitation they Gve me a jump

Allen A.
Évaluation :

Le client n'a pas laissé de commentaire.

CAMERONLYLE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mashoq A.
Évaluation :

Great staff

BARAKJAMES C.
Évaluation :

Nothing that I can think of.

CLETISWAYNE W.
Évaluation :

Maybe add an extra person to check in equipment being returned

RITASUSAN C.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMESMICHAEL F.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra P. | Expérience générale |
Évaluation :

Staff offered to align opening for door lock when they saw us struggling with trying to get lock to work. Actually put a new mechanism on gave ahdn had a key wainting for us when we returned.. Both Jerry and the young woman (sorry I don't have new name) were very helpful and professional. It was a pleasure working with everyone. S. Pearson

TERENANTHONY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa C. | Premières impressions |
Évaluation :

Everyone’s Is Supposed Awesome 😎 Frantically Thank U For Everything’s U Do For Me!😘😁🤩😍😙

LaPorshea S. | Expérience générale |
Évaluation :

All staff were nice and helpful. Had my belongings here for a year and never had any issues. Nice clean facility with nice employees.

Jamel S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Debra B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nick S. | Expérience générale |
Évaluation :

Overall nice. Plenty of cart to help move. Mattress carts are too narrow to move deep mattresses. Need trash cans around entrance. No trash cans was actually really annoying, I would travel to the storage from many miles away and often had drink or food containers to dispose of. Also packaging debris. Climate control could have a narrower range as well. The elevator is slow and if someone is loading it up and be delayed for some time. Need alterations to get down/up from lower levels, like usable stairs.

nancy t. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

tatiyana c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Maureen a. | Expérience générale |
Évaluation :

The original truck that left Otto, NC , had no steering fluid or Transmission fluid in it.. called U-haul and the mechanic said there was nothing wrong with the truck. Only to find that when we got to Fredericksburg , VA that the truck was on the decommission list... Made several payments over the phone with Fredericksburg, VA only to find out later that the payment was never made. And that there was a lien against it.. (so very stressed out about it )because I was living in NY at the time. this occurrence happened several times. And was always on the phone with Jeanne to fix this issue. (she was fabulous).. Picked up the truck from U-haul in Fredericksburg, Va with a half tank of gasoline to return it to Homer with a half tank of gas only to be charged again with a 7/8 of a tank to fill the tank. SMH.. Really disappointed.

Stephen c. | Expérience générale |
Évaluation :

Had Mice! No damage. Thank you for your service

Sandra W. | Expérience générale |
Évaluation :

I thank you for every time(s) I have used your storage space I was very pleased with everything. I do just wish you offered a customer truck or trailer for small move to bring or removed items if you’re still renting the unit. Just a wonderful thought.

Debra M. | Expérience générale |
Évaluation :

I have had nothing but the best customer service from Jeannie to each employee that I'vespoken to has been very very good very good customer service I would highly recommend that store nothing but the best I was well satisfied thank you thank you thank you

AMANDA S. | Expérience générale |
Évaluation :

Kept charging me a late fee when my payments were due to come out automatically. Spoke to a your girl said it was not there problem

Frank F. | Expérience générale |
Évaluation :

Loved the accessibility being in close proximity to the interstate

Tammy W. | Expérience générale |
Évaluation :

A very immaculate place to store your belongings! Nice staff as well

CHRISTINE R. | Expérience générale |
Évaluation :

Thanks you for your wonderful hospitality and it was great doing business with you.

amanda c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFERY S. | Expérience générale |
Évaluation :

The staff and management were amazing with us for almost 7 years that we have had the storage unit. We will still do business with them.

Wandalyn P. | Expérience générale |
Évaluation :

I've used U-Haul down through the years in various locations as I was a military wife for many years. I've used other moving/storage companies too; however, as I said to my family member this time "I now know why I kept coming back to U-Haul." The cost of storage this time seemed to be extremely affordable. Perhaps it was COVID-19 related; but, nonetheless, cost was very reasonable for the same (if not better) service and facility. Plank Road facility in Fredericksburg, VA, YOU ROCK!!

jose a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia E U. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

adam e. | Premières impressions |
Évaluation :

This part of the UHaul experience was part of a move from DC to Fredericksburg. The rest of the experience was absolutely HORRIBLE. Our pickup location and time was moved 5 times in one day!!! Whoever does that scheduling should be fired!! I have used UHaul many times in the past as I am retired military. This was the worst experience ever!! The people in the Fredericksburg office were fantastic though and did set up the storage and walked me through the process very well. Don't know if I will ever use the UHaul truck renting again though.

teiona W. | Expérience générale |
Évaluation :

I was over charged on my monthly storage bill for lock removal after I already paid separately for it . Then when I called back for my refund it took longer then normal to credit my card back , I called in to report it and the associate said she doesn’t know what I’m talking about and didn’t see a refund in process . I then moved on 6/13 I got a cargo van I went 1 exit from the uhaul storage facility and back I was then charged $187 additional dollars ( I already paid $37 at check out ) the invoice said I went over 100 miles and the gas was incorrect, I called in that same evening advised the customer service rep I think the guy checked in the wrong vehicle under my name i didn’t even travel 20 miles and the gas is wrong she said ok I’ll talk with management and reimburse you ! It is now Tuesday and I had to call to inquire , I asked for a manager the customer service agent said nobody is available and she’ll call back . My card was charged $215 dollars yesterday from uhaul ! I’m displeased This whole company and I’ve been a customer and maintained a storage with you’ll along time and now especially during this Covid-19 crisis I don’t need issues with money . I would like a member of upper management to contact me this is not good business

ShWanda W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Clotilde j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

amonda m. | Expérience générale |
Évaluation :

I have use this facility on 3 separate occasions. I have found them to be professional and helpful. the indoor units are spotless! I would not go anywhere else!

Diane H. | Expérience générale |
Évaluation :

Everyone was very helpful, and if the individual didn’t have the answer, they were quick to seek out help to get me the correct answer!

CHARLENE A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kristina L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H. | Premières impressions |
Évaluation :

The entire process was quick and convenient.

Sade M. | Premières impressions |
Évaluation :

I had to get a storage unit st the last minute, close to closing hours and the staff was very patient and made sure I had everything I needed and was well informed.

Stephen N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tony S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CANDACE W. | Expérience générale |
Évaluation :

The employees at this store have been fantastic. They are friendly and accommodating. The store and grounds around it are clean. They have been most helpful.

Wayne S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas R. | Premières impressions |
Évaluation :

Can't thank the customer service team enough for their friendly service, great recommendations and flexibility!

ursula h. | Premières impressions |
Évaluation :

Our experience was seamless and the staff was VERY courteous.

Dwayne G. | Premières impressions |
Évaluation :

Good Service all together

Rhondene H. | Expérience générale |
Évaluation :

Thanking you the staff of U-Haul on Plank Road for the Monthly reminders to pay my bill, they were helpful. Your attitude, helpfulness and prompt services were appreciated. Blessings!

Na-imah A. | Expérience générale |
Évaluation :

The staff was nice and provided great customer service they were understanding and worked with me the facility was always clean

Lisa H. | Premières impressions |
Évaluation :

Great experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!

John F. | Expérience générale |
Évaluation :

The staff was very helpful in setting up a storage unit for me. The whole process went very well. The ladies who assisted were Ashley and Precious and they did a very good job with customer service.

CARL L. | Expérience générale |
Évaluation :

Outstanding Service and Professional Personnel !

ARTHUR N. | Expérience générale |
Évaluation :

Everyone there from the top to the bottom was courteous, professional and willing to go the extra mile. Would return any time and recommend to friends.

Jessica W. | Expérience générale |
Évaluation :

The staff was quick and very friendly. Highly helpful whenever I needed anything. Very clean and well managed.

DEVONTAIE A. | Expérience générale |
Évaluation :

Nice people's

Darlene B. | Expérience générale |
Évaluation :

Very good experience!

James H. | Expérience générale |
Évaluation :

Great Staff, customer service and facility. Would recommend as a highly rated storage place.

Rickey S. | Premières impressions |
Évaluation :

I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.

SHAVONTE C. | Premières impressions |
Évaluation :

The manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.

Peter M. | Expérience générale |
Évaluation :

Highly recommend this uhaul location. Staff is awesome and very helpful.

James M. | Expérience générale |
Évaluation :

Na

THEODORE S. | Expérience générale |
Évaluation :

Jeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost. I highly recommend them.

Natasha D. | Expérience générale |
Évaluation :

Jeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.

Juvonnie K. | Premières impressions |
Évaluation :

The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.

Lisa N. | Expérience générale |
Évaluation :

Found a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall good

Sharon C. | Expérience générale |
Évaluation :

The only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.

Dawn B. | Premières impressions |
Évaluation :

Wendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had. Plank Rd. in Fredericksburg, VA

Rachel m. | Expérience générale |
Évaluation :

We used their storage units for move-out/move-in for college for the last two summers. It’s well kept and clean. Thank You!

lecia r. | Premières impressions |
Évaluation :

Just an average job because there not enough employees to handle the rush of people standing waiting to be helped.

John H. | Expérience générale |
Évaluation :

Exceptional Service

TIAJUANA S. | Premières impressions |
Évaluation :

The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.

sharon m. | Expérience générale |
Évaluation :

Very courteous staff and very safe.

David S. | Premières impressions |
Évaluation :

Very pleased

David J. | Expérience générale |
Évaluation :

The owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.

HOLDEN E. | Premières impressions |
Évaluation :

Thomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Thank you!

Roger H. | Premières impressions |
Évaluation :

They were very knowledgeable on how to handle my needs.

Barry R. | Expérience générale |
Évaluation :

I moved to larger space that was not available at the time.

Teresa E. | Expérience générale |
Évaluation :

Awesome hearted people working at this location. Extremely helpful!!!!

Dei'on C. | Expérience générale |
Évaluation :

Amazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!

Kathy S. | Premières impressions |
Évaluation :

Very courteous and quick customer service. Clean facilities and secure.

Scott M. | Premières impressions |
Évaluation :

The logistics are difficult but it was exactly what we needed.

Teresa M. | Expérience générale |
Évaluation :

The alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.

David H. | Expérience générale |
Évaluation :

Outstanding service

Juanita A. | Expérience générale |
Évaluation :

I continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Thank you

Jaquetta M. | Premières impressions |
Évaluation :

Very professional.

Karin S. | Premières impressions |
Évaluation :

I’d have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experience

Danny M. | Expérience générale |
Évaluation :

I’m very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs. Thank you U-HAUL and staff

Shantell L. | Expérience générale |
Évaluation :

Excellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!

BARBARA K. | Premières impressions |
Évaluation :

very helpful and patient

raissa k. | Expérience générale |
Évaluation :

Beautiful facility and very helpful staff

Sandra W. | Expérience générale |
Évaluation :

I was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Thank you!

victoria g. | Premières impressions |
Évaluation :

Friendly, efficient, helpful, clean, reasonably priced.

Carolin S. | Expérience générale |
Évaluation :

I miss the kindness and generosity of you all, but l must stop the madness to once again live in peace. Thanks a million and God bless U Haul and it's staff. And l'll be in touch soon to discuss other

Donna W. | Expérience générale |
Évaluation :

Felt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.

THEODORE S. | Premières impressions |
Évaluation :

Jaennie & Moises were great, helpful, and informative.

sabrina a. | Expérience générale |
Évaluation :

This is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!

penny f. | Premières impressions |
Évaluation :

Hardworking men

NAKIA L. | Expérience générale |
Évaluation :

Everything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...

Ryan C. | Expérience générale |
Évaluation :

Everything was great

John H. | Réservation |
Évaluation :

Excellent service

EDWARD S. | Premières impressions |
Évaluation :

Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistake

Thomas S. | Expérience générale |
Évaluation :

Staff did not know what they were doing

TAMMY H. | Expérience générale |
Évaluation :

Thank you!!

ANDRE M. | Réservation |
Évaluation :

Great office, with great manager , and staff.

Julianne B. | Expérience générale |
Évaluation :

Lived our storage facility. Very friendly and accommodating.

michael b. | Expérience générale |
Évaluation :

I had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Thank you so much.

Cathy H. | Expérience générale |
Évaluation :

Thanks

rick s. | Expérience générale |
Évaluation :

No comments.

Jeffrey G. | Réservation |
Évaluation :

Great.

Janice J. | Expérience générale |
Évaluation :

This was my first experience using storage units. Thank you for making it a worry free experience.

Robert w. | Expérience générale |
Évaluation :

Everything went smoothly from renting the unit until check out.

Bill S. | Expérience générale |
Évaluation :

AAA

Robert w. | Réservation |
Évaluation :

Very good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!

Donna H. | Expérience générale |
Évaluation :

Absolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.

LAURA B. | Réservation |
Évaluation :

Horrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.

MICHAEL L. | Expérience générale |
Évaluation :

Valerie was always helpful and professional...a true asset to the organization. On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.

William C. | Réservation |
Évaluation :

Perfect! Great Customer Service and very understanding!

Jean J. | Réservation |
Évaluation :

I was very happy with the service I received

Liz M. | Expérience générale |
Évaluation :

Nice facility but a few employees seemed very confused that I had a UBox delivered to the facility AND I was going to move my items into a locker there. It all got sorted out, so all is well.

Karen M. | Expérience générale |
Évaluation :

We used the facility for summer storage for my daughter in college. The facility was very clean. Staff was very helpful. The price was reasonable. We will definitely use them again.

Fay R. | Expérience générale |
Évaluation :

I would recommend UHaul Storage to family and friends.

Melinda J. | Expérience générale |
Évaluation :

I felt comfortable with my belongings stored there. Well maintained and excellent security!

PAMELA C. | Expérience générale |
Évaluation :

I rented a unit for 5 years. I live near Woodbridge and this location was much more reasonably priced. Always maintained and the staff was friendly and helpful. I highly recommend this location!!

ALFRED B. | Expérience générale |
Évaluation :

n/a

ED W. | Expérience générale |
Évaluation :

Very good

JODY D. | Expérience générale |
Évaluation :

Jeanie and her staff are awesome. Friendly and very helpful. They absolutely go above and beyond to show they appreciate customers business.

VIRGIL H. | Expérience générale |
Évaluation :

Great facility

Wayne S. | Expérience générale |
Évaluation :

Jeannie and all her staff are outstanding Individuals who have helped me throughout my morning and assisting with my son’s move from North Carolina as well! Thanks

Charles k. | Expérience générale |
Évaluation :

Need more staff upfront to check-in & to check out very time consuming !!!

HEATHER R. | Expérience générale |
Évaluation :

Nice staff friendly and helpful

SHANTEA G. | Expérience générale |
Évaluation :

My Experience was great always friendly and helpful!

Non reviews have been submitted for this location.

Retour
Haut de la page