Évaluations des clients U-Haul Moving & Storage of Fredericksburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Fredericksburg

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Leroy W. le

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Not really sure that anything in particular. As long as UHaul continues to hire their employees that are like Ashley!!! She is personable, knowledgeable, and professional. That is a rarity in today’s work force. Especially from the young generation!!! Kudos to Ashley!!!

Kim F. le

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Le client n'a pas laissé de commentaire.

Robert E. le

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Ms Rodriguez nicely and professionally helped me to select the correct trailer and went over pricing pros and cons. The young man doing the walk through also hooked up the trailer and he double checked the connections at least twice. Upon turning in the trailer the young man helping me actually gave me tips and walked me through backing the trailer into a tight space. I will be much more confident in backing the trailer in future use. Overall an excellent experience with this location.

Na-imah A. le

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The staff was nice and provided great customer service they were understanding and worked with me the facility was always clean

Carlyle W. le

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The gentleman that hooked the trailer up was very pleasant and friendly as were the two young ladies that checked me back in. And always Jeannie is the best!!!

Lisa H. le

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Great experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!

robert F. le

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Le client n'a pas laissé de commentaire.

Marjorie I. le

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Le client n'a pas laissé de commentaire.

Howard P. le

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No complaints...Ethan Hill was extremely knowledgeable, helpful and courteous. Also the employee, Wendy was very helpful and courteous in her follow-up.

Christofer F. le

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Le client n'a pas laissé de commentaire.

Steven A. le

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Le client n'a pas laissé de commentaire.

Wayne C. le

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Extremely quick if you pre-register prior to pickup

Thomas N. le

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Excellent experience. Thanks.

Khayam K. le

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Le client n'a pas laissé de commentaire.

betty Y. le

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Things were great Thank You I will return in the Sping for a larger truck to finish my move

Reginald Q. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

Ronald P. le

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Outstanding customer service

Casey J. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

Dana R. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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The person checking me in needed more training on customer service. However the manager or supervisor there was able to clear things up she was really helpful!

Cheryl G. le

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Le client n'a pas laissé de commentaire.

Rodney H. le

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Outstanding

Ryan M. le

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Thank you Wendy for helping fix my credit card situation.

Mario R. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Steffen G. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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A motorcycle trailer was included in the contract which was not available at the posted time when check causing a delay and additional pay and movers to relocate

barbara S. le

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Le client n'a pas laissé de commentaire.

Thomas N. le

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Nothing to improve. Customer service was excellent. Thanks.

Mark A. le

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Le client n'a pas laissé de commentaire.

Philipp P. le

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Le client n'a pas laissé de commentaire.

Pierre R. le

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The check in process using the mobile app is horrendous. I have never seen a more convoluted process

James S. le

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Keep doing what you're doing

Edward W. le

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The 26 foot vehicle had a gas gap proud and should not have been released. The front end had to much play when driving.

Donna S. le

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Made it easier as they were still open mobile drop off was confusing as it was a trailer and not a truck, and video is all about truck drop off after hours.

Vaughn W. le

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Le client n'a pas laissé de commentaire.

Kenneth L. le

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Le client n'a pas laissé de commentaire.

Kenneth R. le

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Le client n'a pas laissé de commentaire.

Emmette M. le

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I think that the customer service providers look for a reason to overcharge me on the return of vehicle I rented by over expressing to me that vehicle was extremely dirty when it wasn’t and changed me and additional $100 I was told for the cleaning of the vehicle, in which I think was extreme.

James S. le

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Wendy and crew were fantastic. No issues on my 20 ft truck rental. Very professional and helpful. Thanks!

Stephen E. le

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Le client n'a pas laissé de commentaire.

Eric D. le

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Got charged for 50 miles when we only went 30

Larry H. le

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Le client n'a pas laissé de commentaire.

Tommie B. le

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Nothing. Wendy took good care of me! I loss my father and she made sure my transaction went as smooth as possible and even offered the miles option since I had to go to my Father's home to remove his items. She was wonderful and I will definitely be going back to that location for future moves. Thank you Wendy!

Alyssa W. le

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Le client n'a pas laissé de commentaire.

Terri H. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

Natasha I. le

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Truck broke down! Was not willing to work with somebody picking it up and taking it back.

Joseph P. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Le client n'a pas laissé de commentaire.

Desmond J. le

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Le client n'a pas laissé de commentaire.

Wayne C. le

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Super easy

Phil W. le

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Much different experiences in Fredericksburg. I’ve been here several times and would recommend

Dennis N. le

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Le client n'a pas laissé de commentaire.

Todd C. le

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Quick, efficient, and courteous.

Alan K. le

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Le client n'a pas laissé de commentaire.

Howard S. le

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I needed a small open trailer to move a snow blower. I tried to make a reservation online for this location, but the online application stuck at the hitch weight page and would not go to the next page, but showed the equipment I needed. I called the location, but my cell signal was week and the call dropped three times. I got to the location and requested the small open trailer with ramp and told your associate I needed it for a snow blower. Your associate said the equipment was not available and tried to find it at other locations along my route to pick up the snow blower, but was unsuccessful. I then left the store and walked back where the equipment was and saw two of the open small trailers I needed and took a picture of them. I walked back to the office and showed the pictures to your associate and asked what they were and she said those were motorcycle transports. I told her that they would meet my needs perfectly!!! She proceeded to start my order, which took nearly 20 minutes to complete. The equipment hook up associate took time to hook everything up and ensure it was safe and noted I needed to change the hitch locking pin since it was proven not to be safe. He took his time but was excellent. I left your facility almost an hour from the time I came in....the longest it has ever taken me to rent trailer equipment. You need to train your counter personnel to listen to their customers so they can match their needs to your equipment, and ensure they are efficient in entering data for orders and contracts.

John F. le

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The staff was very helpful in setting up a storage unit for me. The whole process went very well. The ladies who assisted were Ashley and Precious and they did a very good job with customer service.

David H. le

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Le client n'a pas laissé de commentaire.

Samantha G. le

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Le client n'a pas laissé de commentaire.

clifton C. le

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Le client n'a pas laissé de commentaire.

Kevin Z. le

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Le client n'a pas laissé de commentaire.

CARL L. le

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Outstanding Service and Professional Personnel !

Aime T. le

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You're awesome guys.

Jerome S. le

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Excellent service

Curtis M. le

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Le client n'a pas laissé de commentaire.

Jonathan D. le

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Scheduled everything online. (Was so easy) Went in to pick up the van, and Wendy was incredibly hospitable. Explained everything very well. The link on the phone for me to do my own inspection of the vehicle was a nice touch too. The young man who inspected the vehicle when I returned was very helpful as well. REALLY REALLY great experience!

Kelly B. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Paul P. le

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Le client n'a pas laissé de commentaire.

James A. le

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Le client n'a pas laissé de commentaire.

Carl W. le

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the young lady at the counter and the young man in yard were both pleasant and professional

ARTHUR N. le

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Everyone there from the top to the bottom was courteous, professional and willing to go the extra mile. Would return any time and recommend to friends.

Jessica W. le

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The staff was quick and very friendly. Highly helpful whenever I needed anything. Very clean and well managed.

roger M. le

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Le client n'a pas laissé de commentaire.

Tim A. le

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Very nice interaction. Again, very friendly and customer focused. Well done!

Hashmat S. le

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Le client n'a pas laissé de commentaire.

Jerry B. le

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None

Charles M. le

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Always fast, efficient, and friendly

Suzanne B. le

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Le client n'a pas laissé de commentaire.

Amanda H. le

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I shouldn't have to pay for a five day "package" because I'm going to a particular location. I needed the trailer for three days. Not five. I was forced to pay for something I didn't need. Won't be doing this again.

Ali R. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Horace P. le

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Le client n'a pas laissé de commentaire.

Tiffany W. le

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Everything was GREAT! I would improve the online service. It was a little confusing trying to do a online reservation.

David E. le

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Le client n'a pas laissé de commentaire.

Mary P. le

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The truck I rented had a broken sun visor and the arm to the driver window was missing the knob which made it hard to open. It wasn’t the only truck that seemed to be available. There was no hand truck in the back or any equipment to assist with moving.

Catherine K. le

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Le client n'a pas laissé de commentaire.

Clifton H. le

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Le client n'a pas laissé de commentaire.

Ellen H. le

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Le client n'a pas laissé de commentaire.

Jessica M. le

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This was truly the best renting experience I have ever had!!

Victoria W. le

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Le client n'a pas laissé de commentaire.

Herman D. le

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The Manager and Mr. Roman were very helpful. The technicians were able to fix a electrical fault that my sister had with her uhaul hitch previously installed. My Sister and I were pleased with the Service provided.

DEVONTAIE A. le

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Nice people's

tom A. le

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Le client n'a pas laissé de commentaire.

Raymond M. le

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Le client n'a pas laissé de commentaire.

Darlene B. le

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Very good experience!

Timothy R. le

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Le client n'a pas laissé de commentaire.

Inga L. le

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Le client n'a pas laissé de commentaire.

Naomi L. le

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Le client n'a pas laissé de commentaire.

Terry C. le

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So here's the problem. You shouldn't force a fucking 2 day rental on people cause I didn't need or want two days. It cost me extra money for that bullshit, the extra money I could've used to fix my vehicle, the one I towed with your vehicle. Unbelievable. The staff at the place were friendly and nice I'm just super pissed off about this "deal". You'll notice I put deal in quotations in the previous sentence, that's because I'm implying it wasn't a fucking deal. Whoever the corporate bag of asshole was that made this up, needs drawn, hung, and quartered. Totally ass, Un fucking real.

Russell S. le

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Le client n'a pas laissé de commentaire.

holly C. le

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Le client n'a pas laissé de commentaire.

Rudiger Z. le

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Le client n'a pas laissé de commentaire.

Milos J. le

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Dome light not working. Mileage wrong on ticket. Gas wrong on ticket. I walked around to back to find the POS truck myself. What I expect is u check the truck and get it ready. You bring the truck around for me. You check the mileage. You check the gas. Then you hand me the key. I don't give a fuck about your app and I'm not here to pay you for the truck and then update the wrong rental information on your contract through your app for you.

James H. le

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Great Staff, customer service and facility. Would recommend as a highly rated storage place.

Rickey S. le

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I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.

SHAVONTE C. le

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The manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.

Peter M. le

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Highly recommend this uhaul location. Staff is awesome and very helpful.

James M. le

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Na

THEODORE S. le

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Jeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost. I highly recommend them.

Natasha D. le

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Jeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.

Juvonnie K. le

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The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.

Lisa N. le

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Found a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall good

Sharon C. le

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The only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.

Dawn B. le

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Wendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had. Plank Rd. in Fredericksburg, VA

Rachel m. le

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We used their storage units for move-out/move-in for college for the last two summers. It’s well kept and clean. Thank You!

lecia r. le

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Just an average job because there not enough employees to handle the rush of people standing waiting to be helped.

John H. le

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Exceptional Service

TIAJUANA S. le

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The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.

sharon m. le

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Very courteous staff and very safe.

David S. le

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Very pleased

David J. le

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The owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.

HOLDEN E. le

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Thomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Thank you!

Roger H. le

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They were very knowledgeable on how to handle my needs.

Barry R. le

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I moved to larger space that was not available at the time.

Teresa E. le

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Awesome hearted people working at this location. Extremely helpful!!!!

Dei'on C. le

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Amazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!

Kathy S. le

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Very courteous and quick customer service. Clean facilities and secure.

Scott M. le

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The logistics are difficult but it was exactly what we needed.

Teresa M. le

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The alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.

David H. le

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Outstanding service

Juanita A. le

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I continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Thank you

Jaquetta M. le

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Very professional.

Karin S. le

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I’d have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experience

Danny M. le

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I’m very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs. Thank you U-HAUL and staff

Shantell L. le

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Excellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!

BARBARA K. le

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very helpful and patient

raissa k. le

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Beautiful facility and very helpful staff

Sandra W. le

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I was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Thank you!

victoria g. le

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Friendly, efficient, helpful, clean, reasonably priced.

Carolin S. le

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I miss the kindness and generosity of you all, but l must stop the madness to once again live in peace. Thanks a million and God bless U Haul and it's staff. And l'll be in touch soon to discuss other

Donna W. le

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Felt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.

THEODORE S. le

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Jaennie & Moises were great, helpful, and informative.

sabrina a. le

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This is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!

penny f. le

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Hardworking men

NAKIA L. le

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Everything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...

Ryan C. le

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Everything was great

John H. le

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Excellent service

EDWARD S. le

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Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistake

Thomas S. le

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Staff did not know what they were doing

TAMMY H. le

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Thank you!!

ANDRE M. le

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Great office, with great manager , and staff.

Julianne B. le

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Lived our storage facility. Very friendly and accommodating.

michael b. le

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I had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Thank you so much.

Cathy H. le

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Thanks

rick s. le

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No comments.

Jeffrey G. le

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Great.

Janice J. le

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This was my first experience using storage units. Thank you for making it a worry free experience.

Robert w. le

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Everything went smoothly from renting the unit until check out.

Bill S. le

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AAA

Robert w. le

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Very good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!

Donna H. le

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Absolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.

LAURA B. le

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Horrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.

MICHAEL L. le

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Valerie was always helpful and professional...a true asset to the organization. On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.

William C. le

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Perfect! Great Customer Service and very understanding!

Jean J. le

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I was very happy with the service I received

Liz M. le

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Nice facility but a few employees seemed very confused that I had a UBox delivered to the facility AND I was going to move my items into a locker there. It all got sorted out, so all is well.

Karen M. le

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We used the facility for summer storage for my daughter in college. The facility was very clean. Staff was very helpful. The price was reasonable. We will definitely use them again.

Fay R. le

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I would recommend UHaul Storage to family and friends.

Melinda J. le

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I felt comfortable with my belongings stored there. Well maintained and excellent security!

PAMELA C. le

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I rented a unit for 5 years. I live near Woodbridge and this location was much more reasonably priced. Always maintained and the staff was friendly and helpful. I highly recommend this location!!

ALFRED B. le

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n/a

ED W. le

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Very good

JODY D. le

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Jeanie and her staff are awesome. Friendly and very helpful. They absolutely go above and beyond to show they appreciate customers business.

VIRGIL H. le

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Great facility

Wayne S. le

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Jeannie and all her staff are outstanding Individuals who have helped me throughout my morning and assisting with my son’s move from North Carolina as well! Thanks

Charles k. le

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Need more staff upfront to check-in & to check out very time consuming !!!

HEATHER R. le

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Nice staff friendly and helpful

SHANTEA G. le

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My Experience was great always friendly and helpful!