The staff at this location were all amazing, so friendly, cheerful, and professional. I would highly recommend this location.Walker P.
Customer Reviews for U-Haul Moving & Storage of Fredericksburg
Pour nous contacter
Fredericksburg, VA 22401
(Route 3 and I-95)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only drawback to my storage experience was that I had an item stolen well transiting items from the dock to my individual storage unit.Salvatore I. | Expérience générale
Le client n'a pas laissé de commentaire.BRIANLYNN M.
Do not transfer locations for equipment pick up once a reservation for a specific location is confirmed. This has happened more than once.Richard M.
Le client n'a pas laissé de commentaire.Robert P.
Be Available. I have many unresolved issues with U-haul but no at U-haul cares ? I have tried to contact U-haul many times on the phone and everyone at Your locations tells me they can't do anything different and can't get through either ? I'm sure nobody responds here either ?ROBERTALLEN R.
Le client n'a pas laissé de commentaire.Blake B.
Le client n'a pas laissé de commentaire.CHERIE B. | Premières impressions
Got charge for damages to the truck I didn't do and did no prove pictures or anything to the vehicleBRYANTALAN KEVIN R.
Le client n'a pas laissé de commentaire.amonda m. | Premières impressions
Le client n'a pas laissé de commentaire.Sean B.
This has been my drop off location for phased move. The Staff here is also amazing and they have a well organized secure lot for drop off even after hours.ANDRE T.
Nothing to improve. They're perfect!!! No Kidding!!!Robert L.
I pointed out that the inside of windshield needed cleaning from previous useage.Bonny H.
Le client n'a pas laissé de commentaire.MICHAELJOSEPH B.
The vehicle had dog hair everywhere. It did not smell so pleasant also I was driving at night and the windshield was so dirty in the inside I cannot see.JOSEPHNEWMAN L.
The truck drove great and the storage place is great to. Your staff were very helpful with everything.John O. | Premières impressions
Le client n'a pas laissé de commentaire.HEMANCLIFFORD W.
Le client n'a pas laissé de commentaire.WALTERLEROY M.
Very impressed with my overall experienceBRUCEEVERETT K.
Le client n'a pas laissé de commentaire.Jessica R. | Online Move In
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.MOHAMMAD K.
Le client n'a pas laissé de commentaire.Elizabeth W.
Wonderful workers! Very clean!Cara S. | Premières impressions
Le client n'a pas laissé de commentaire.Wynonah S. | Premières impressions
I completed the self service pickup, but the Appliance Dolly I ordered was not in the truck requiring me to find someone to get me the dolly. The truck was also mechanically not up to par with the U-Hauls I rented in the past - The brakes/ front end shook and I am glad I was only going 18 miles total with this truck.Kevin G.
Le client n'a pas laissé de commentaire.Alan E.
I chose mobile check in and the site would not allow me to check in. I had to have an associate help me with check in. It would be desirable if mobile check in actually worked and worked well. Especially in todays world.Ashley H.
The customer service was superb. However, the cargo van that I rented smelled like someone had used the van to transported pigs or some type of farm animal. After I brought the foul smell to the attention of a U-Haul employee that was working outside, he sprayed the cargo area of the van with febreze, but that didn't kill the oder. When I got home with the van, I spraed 1/2 a can of Lysol disinfectant in the van, which helped, but that didn't get rid of the smell, completly. I have used U-Haul for 40+ years and I have never had a situation such as this happen.JUDITHRYN T.
Le client n'a pas laissé de commentaire.JOHNMAYNARD G.
No improvements to be offered from this past experience. Great job overall as it was much appreciated.AUBREYLEE C.
Le client n'a pas laissé de commentaire.CHRISTINATERESE T.
Le client n'a pas laissé de commentaire.REBASUE C.
Le client n'a pas laissé de commentaire.DONALDJESSE U.
Wy experience with UHawl was excellent due personal. I rented a car hauler it had to be fixed prior to me taking it. But the staff made sure I was able to complete my task for today. They was pleasant to work with.JESSIEVERNORD W.
The problem was your online check-in. It refused to recognize my onsite picture as the same person on my license, which meant I had to go inside to complete the rental. Once inside, everyone was very helpful, but I did hear about other problems with your site while waiting in line.Paula Faye F.
The online check in process is burdensome. For the amount of money that you charge a customer for the rental (1,29 $/mile), you would think that a U-Haul employee would take care of all that for you.Brian C.
Ordered a furniture dolly but when I got there there didn't have one. They offered a regular one and were very nice about it.TINAMARIE R.
This store is very busy, but staff is very well trained to handle and have excellent customer service skills. If you go at a busy time, expect a little wait, but don't let that deter you from reserving at this store.Graham M.
Le client n'a pas laissé de commentaire.MATTHEWLLOYD C.
Le client n'a pas laissé de commentaire.ANNETTECHRISTINE W.
Le client n'a pas laissé de commentaire.WILLIAMANDRE R. | Premières impressions
Well oiled machine. Staff is great and always very helpful.JOHNCHAPPELL P.
Le client n'a pas laissé de commentaire.ZYNAVIASADE H.
Le client n'a pas laissé de commentaire.lajoyce H.
My unit leaked, so all of my "valued" items are totally destroyed, unusable, or non-salvageable. For example a complete set of Agatha Christie novels, hard padded volumes lost, as well as many other book collections. Much lost at a cost in excess of 230,00 $ per month seems to get a much less than favorable review. To make matters worse, I was told that I would receive a call for an insurance claim, but that has not happened yet. So thank you for nought.Warren E. | Expérience générale
Great Folks, even during busy hours!Marcia H. | Premières impressions
Very friendly staffCANDYEUNICE V. | Premières impressions
Le client n'a pas laissé de commentaire.Torin T.
Le client n'a pas laissé de commentaire.RENEEREESE B.
Le client n'a pas laissé de commentaire.JOHNTHOMAS G.
Definitely my best renting experience from U-Haul Tyler was so helpful Saturday and Sunday and on Sunday when I picked up the van it was blocked but the other two guys working helped me out with out any huff or puffJAMONTEDAQUAN P.
Le client n'a pas laissé de commentaire.ANNETTEL M.
Le client n'a pas laissé de commentaire.MARCUSPATRICK A.
Great job!ROBERTLOWELL M.
Very organized and workers very helpful . I highly recommend this location for anyone's moving and hauling needs.DEBORAHC E.
Le client n'a pas laissé de commentaire.JESSICASAVANNAH A.
My truck was still dirty when I picked it up. The windshield and dashboard had overspray from what was used to clean the interior and it was difficult to see well out of the windshield. Other than that my experience was perfectly fine.Cameron M.
Le client n'a pas laissé de commentaire.JEFFREYLOGAN B.
The bakes on the truck we're not safe, if i had to slow down from highway speeds or come to a complete stop from highway speeds the truck shock violently and steering wheel would shake. A lot of loose door parts, you can't hear the radio or gps on phone while driving unless it was at full volume. Door wouldn't close tightly. I d let the folks at uhaul know about the brakesSCOTTANTHONY W.
make sure the truck is thereDEBORAHANN S.
Le client n'a pas laissé de commentaire.SHERONDATANISH B.
Staff are friendly and helpful.CHARLESFRANCIS B.
Change your booking system. If I book a truck weeks out for a day and time...call me crazy...but I expect that truck to be available at that day and time. you call me the day before saying I can get the truck hours after my booking or even that I can go to a different location? I'm ok? Why would anyone ever be ok with that, we planned our entire move around having this truck at the time it was booked. you fixed it...but I got lucky. And I still had a terrible, stressful experience thanks to whatever doofus decided a booking isn't a booking.ANDREWDOUGLAS O.
Le client n'a pas laissé de commentaire.LUISARTURO R.
All the employees were super helpful.JOHNCHAPPELL P.
Le client n'a pas laissé de commentaire.ARTURO P.
Fredericksburg location maje sure you mark ALL the previous damage before the next customer picks up the truck. There was many places not mark with an X that obviously should have been. Frustrating for the next customer.BILLYJEFF D.
Great customer service and very friendly.Kathleen P.
Good customer service good service in general you will always have my family my friends and myself using your company.LINAIDISBETH D.
Le client n'a pas laissé de commentaire.FRANK EDWIN H.
Le client n'a pas laissé de commentaire.Jahmee M.
Second time to use this location. All staff were professional, courteous and very helpful with all my needs.DAVIDWILSON D.
Le client n'a pas laissé de commentaire.GUILLERMOANDRES B.
Le client n'a pas laissé de commentaire.James B.
More lane spaceCHRISTOPHERD C.
Longer return laneChristopher C.
Some way to attach dolly so it doesn't roll around. Service helpful check in and return very efficient. ThanksJohn R.
Le client n'a pas laissé de commentaire.Robert P.
None at this time.THERICKJAMAR M.
Le client n'a pas laissé de commentaire.brian F.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Salvatore I. | Expérience générale
Everyone I dealt with was excellent. Great verbal skill.....polite respectfully and the sub service I hired for packing through u haul was superb!!!!! Compared to other companies; U-Haul's prices cannot be beat.DOUGLASLOUIS C.
Le client n'a pas laissé de commentaire.CHRISTOPHERGLEN S.
Drop off location was great and when I told them about the leak, they didn't have us park it with the rest, they had us park it where they know that one will need to be repaired before sending out to another customer.Terry H.
Customer service was outstanding!!Todd L.
more parking in your facility. very congested.RONEYGLYNDON J.
The females working at the front was super nice and friendly, they helped us a lot and got us thru the process quickly. I really want to acknowledge the one nice lady who went above and beyond by making sure we had everything we need, she was patient, friendly and gave up other options when our original one didn't go as planned she made sure we left satisfiedTasia G.
Staff was great. Thank you for your help.Tabitha B.
Easy drop off processJOANNE G.
Everyone was awsome, but some older rental customers may need help with the check in procedure for the truck. That aside, the service was awesome ðŸ'â€¼ï¸BRUCEEDWARD S.
I've have it before and it's very reliable.william L.
This is a great location. Everyone was extremely helpful, which is just what you want when you're moving.Jonathan S.
when returning a vehicle, i shouldn't have to wait for the attendant to check under the hood and check tires - check the gas and mileage and close my ticket so i can leaveJason W.
Wonderful facility and staff.steven k. | Expérience générale
Tyler, James, and the young man (knee brace on) that assisted me with the return was GREAT, PROFESSIONAL, COURTEOUS, POLITE, and KNOWLEDGEABLE of all U-Hauls services. These employees were understanding of the situation and we're very helpful. Thank you all! I appreciate everyone's assistance. I would definitely recommend this location.DONYLLLATIFA S.
Le client n'a pas laissé de commentaire.daisy M.
Got what I needed. ThanksKENNETHMELVILLE H.
Stop over booking and but more trucks so your customers can have struck for the actual time they need itDWAYNEMATTHEW L.
Truck was smelly inside and drink spillsSean T.
Heather provided great customer service. The location was pretty busy, but yet she maintained a good attitude and was very helpful.BRANDONANTOINE C.
Le client n'a pas laissé de commentaire.MISTY LEEMEAD M.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Bridget M. | Expérience générale
Le client n'a pas laissé de commentaire.Raeshaun H. | Expérience générale
Fix the APP to check in. When you try to add the picture it fails each time. Second time this has happened. The person still at the store was able to check in the truck after hours. Very nice of him to do this.GARYLEE W.
Maybe clean the windshield and front end of bugs better. Stacy was great!Gregory F.
Le client n'a pas laissé de commentaire.Peter O.
After several calls, web chats and emails I was FINALLY given an address to return the trailer.. IT WAS THE WRONG ADDRESS. The person at 2411 Plank Rd was super helpful and deserves credit for my solving the problem. It was a painful overall experience to pickup & return the trailer.ERNESTOD Z.
Le client n'a pas laissé de commentaire.SUSANVAN ANDEL B.
Le client n'a pas laissé de commentaire.SHANNONRENEE C.
Le client n'a pas laissé de commentaire.DWAINEJOSEPH P.
Le client n'a pas laissé de commentaire.DEBRA M. | Expérience générale
Unfortunately I have to rate my experience average. Prior to the pandemic I was extremely satisfied with everything. During the pandemic I would receive letters every few months informing me of an increase in prices. For people struggling this was not ideal. Hence the reason I chose to close my storage.Robin S. | Expérience générale
Great facility and wonderful staff!steven k. | Premières impressions
MerciJAN K. | Expérience générale
Le client n'a pas laissé de commentaire.Noelle D. | Expérience générale
Le client n'a pas laissé de commentaire.TORIN T. | Premières impressions
Le client n'a pas laissé de commentaire.Lekayla B. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH D. | Expérience générale
A little expensive but the service center manager and her crew are exceptional. Always friendly and helpful.Francis M. | Expérience générale
The staff rushed me through the process. The truck was damaged. The fuel rating was higher than the amount of gas in the tank. I had to find my truck on my own. No-one took me to show me my storage unit. I'm cancelling the storage unit. Doubtful if I'll ever use U-Haul again. I also had another storage unit reserved at international Pkwy which I was told was 8 ft high only to find out it was actually 6 feet high when I saw my reservation. I cancelled that and used another storage company which costs more, but the better access and service is worth itMichele K. | Premières impressions
Heather was very helpful and the Pueeto Rican lady staff member.Odell P. | Expérience générale
Le client n'a pas laissé de commentaire.John D. | Premières impressions
Le client n'a pas laissé de commentaire.Vincent I. | Expérience générale
Excellent customer service with the uhaul staff. They were very informative in helping me with everything I needed.Patricia R. | Expérience générale
Le client n'a pas laissé de commentaire.Devin M. | Online Move In
Le client n'a pas laissé de commentaire.kay b. | Premières impressions
Le client n'a pas laissé de commentaire.Maria M. | Online Move In
The dealership has the most friendly staff! Owner Jeannie is awesome!!!John H. | Expérience générale
The staff is very professional and helpful. I would definitely continue my business and recommend to others.Dirk H. | Premières impressions
Le client n'a pas laissé de commentaire.george e. | Expérience générale
Le client n'a pas laissé de commentaire.Karie N. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth S. | Expérience générale
Recommendations are already underway.Rickey S. | Expérience générale
Le client n'a pas laissé de commentaire.MARK A. | Premières impressions
Le client n'a pas laissé de commentaire.Marie W. | Expérience générale
Jeannie was very friendly and helpful. She guided us the full log-in, log-out process. This was very smooth and easy process. I will recommend to my friends, this U-Haul location is outstanding.Charles B. | Premières impressions
only thing I could possibly complain about is the difficulty of wheeling a cart off the platform to a vehicle. An easy remedy to fix until the facilty can remodel the platform would be to NOT park trucks at the end of the ramp - that makes it impossible.Christina T. | Expérience générale
Miss Jeanie and her staff are amazing!Stacy M. | Expérience générale
Le client n'a pas laissé de commentaire.susie M. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph M. | Online Move In
Le client n'a pas laissé de commentaire.Beverly S. | Premières impressions
My wife and I would like to thank all the staff for great customer service. They acknowledged us every time we came in and helped us out from the smallest to the greatest need. Such as helping move one heavy item to helping find overnight parking even though we didn't need it towards the end. Everyone was very attentive. Thank you all!allen P. | Expérience générale
Le client n'a pas laissé de commentaire.Lekayla B. | Premières impressions
Le client n'a pas laissé de commentaire.CHANTELDENISE J. | Expérience générale
All was good. Price increase last month was the only thing I would say was a draw back everything else was exemplary.Stacey F. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia R. | Premières impressions
Le client n'a pas laissé de commentaire.GEORGIA B. | Expérience générale
Heather is very informative and helpful. She is easy to talk to. After talking to Heather, I felt comfortable at the facility. It was overall a fast process.Noelle D. | Premières impressions
Le client n'a pas laissé de commentaire.Jacquelyn J. | Expérience générale
Because of the quality services done with professionalism I received, I will return and recommend others to use U-Haul. Thanks!Larry S. | Expérience générale
Le client n'a pas laissé de commentaire.Haoxiang L. | Expérience générale
sliding door doesn't work after a certain hour, this is not good when you have large objects to store after hourscurtis m. | Premières impressions
Le client n'a pas laissé de commentaire.KAREN A. | Premières impressions
Such a clean and well kept storage facility! I've never had any problems with any of my things! Even the restroom was exceptionally clean. I had my unit for over 3 years and it has always been a great experience!Diane E. | Expérience générale
I was giving the wrong impression on the size of the room I had asked for.Carrie B. | Premières impressions
During this recent pandemic....U Haul staff and Management were very empathic and flexible at the time of need when dealing with payments. And, I would again use U Haul just based on the considerable treatment I received. Merci.Donald H. | Expérience générale
The fees are outrageous if even 1 day late. Especially after how pricey the units already are.The fact that your unit gets locked immediately if your late. Inside the units are dark. As long as the renter has a code there should be access in main door not small side one because not all items will fit. The staff isn't helpful, got left on hold then disconnected numerous times. Only had 1 pleasant customer service experience from May 2020 till February 2021.TANYA W. | Expérience générale
Le client n'a pas laissé de commentaire.Mary s. | Expérience générale
Everything was perfect until my card kept being charged extra charges that wasn't supposed to be charged and I was never reimbursed or gave a credit for the overdraft charges I received from my bank due to the several unauthorized extra chargesoctavia w. | Expérience générale
I live in Culpeper now,-- very close to the STORELAND units.RAYMON M. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa B. | Expérience générale
Le client n'a pas laissé de commentaire.RAY B. | Expérience générale
Stacy was awesome!!John H. | Premières impressions
The professional management is clearly a by-product of their staff, services and execution of all they represent in their objective, mission and scope to serve and be engaged with the employees, customers and services they advertise and exemplify! It has been an outstanding experience with Jeannie, the manager... as a genuine, consistent, stellar representation, etc., of U-Haul... she has consistently gone above and beyond with exceptional services, follow-through and total engagement from start to finish with inclusiveness during my long tenure with U-Haul. This location is a testament for others to follow--it was a secure, clean organized, confident, friendly, welcoming, accommodating, respectful and operational environment--with exceptional and consistent employee engagement...Always! They treated me like family... compassionate, considerate, with 5 star relationship from product knowledge, treatment when needing supplies, assistance with trouble-shooting, making decision, accommodation and deliverables... and, So Much More!CONSTANCE W. | Expérience générale
Le client n'a pas laissé de commentaire.Najah P. | Premières impressions
Kim, I think the manager's name is, she was always excellent. Had some issures generated by my bank on the monthly auto pay. She was patient and helpful. She is always there and runs a good ship.ROY M. | Expérience générale
You guys are absolutely awesome. Everything was clean, fresh and the experience was great. Thank you for the excellent work. Deion and Stacy were 100 % super.Markeisha M. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIAA M. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle C. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth S. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIAA M. | Premières impressions
This facility was very clean and secure. Great staff and excellent customer service.madeline h. | Expérience générale
Everyone very pleasant clean and nice thank youmelinda w. | Expérience générale
Le client n'a pas laissé de commentaire.Linda W. | Online Move In
Le client n'a pas laissé de commentaire.Rita C. | Expérience générale
Nothing but good things to say about this location.Davin L. | Expérience générale
Very great storage experience.Bret M. | Expérience générale
Staff offered to align opening for door lock when they saw us struggling with trying to get lock to work. Actually put a new mechanism on gave ahdn had a key wainting for us when we returned.. Both Jerry and the young woman (sorry I don't have new name) were very helpful and professional. It was a pleasure working with everyone. S. PearsonSandra P. | Expérience générale
Everyone’s Is Supposed Awesome 😎 Frantically Thank U For Everything’s U Do For Me!😘😁🤩😍😙Melissa C. | Premières impressions
All staff were nice and helpful. Had my belongings here for a year and never had any issues. Nice clean facility with nice employees.LaPorshea S. | Expérience générale
Le client n'a pas laissé de commentaire.Jamel S. | Expérience générale
Le client n'a pas laissé de commentaire.Debra B. | Premières impressions
Overall nice. Plenty of cart to help move. Mattress carts are too narrow to move deep mattresses. Need trash cans around entrance. No trash cans was actually really annoying, I would travel to the storage from many miles away and often had drink or food containers to dispose of. Also packaging debris. Climate control could have a narrower range as well. The elevator is slow and if someone is loading it up and be delayed for some time. Need alterations to get down/up from lower levels, like usable stairs.Nick S. | Expérience générale
Le client n'a pas laissé de commentaire.nancy t. | Premières impressions
This part of the UHaul experience was part of a move from DC to Fredericksburg. The rest of the experience was absolutely HORRIBLE. Our pickup location and time was moved 5 times in one day!!! Whoever does that scheduling should be fired!! I have used UHaul many times in the past as I am retired military. This was the worst experience ever!! The people in the Fredericksburg office were fantastic though and did set up the storage and walked me through the process very well. Don't know if I will ever use the UHaul truck renting again though.adam e. | Premières impressions
Le client n'a pas laissé de commentaire.Clotilde j. | Premières impressions
The entire process was quick and convenient.Michael H. | Premières impressions
I had to get a storage unit st the last minute, close to closing hours and the staff was very patient and made sure I had everything I needed and was well informed.Sade M. | Premières impressions
Le client n'a pas laissé de commentaire.Wayne S. | Premières impressions
Can't thank the customer service team enough for their friendly service, great recommendations and flexibility!Nicholas R. | Premières impressions
Great experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!Lisa H. | Premières impressions
I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.Rickey S. | Premières impressions
The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.Juvonnie K. | Premières impressions
The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.TIAJUANA S. | Premières impressions
They were very knowledgeable on how to handle my needs.Roger H. | Premières impressions
I'd have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experienceKarin S. | Premières impressions
Friendly, efficient, helpful, clean, reasonably priced.victoria g. | Premières impressions
Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistakeEDWARD S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!