Customer Reviews for U-Haul Moving & Storage of Fredericksburg

Évaluation :

1

Made a reservation on March 7 by phone and later confirmed by Jennie's who I was told later she was now president of the new region. Went to reserve a truck and pay rental fee for the reserved unit. There was not a reservation to my chagrin. I spoke with two associates and Heather said they were full for the March 27 or other end of March. She sId they it might old. Up but they would definitely would find a 10 x 10 x 12' unit and call me to confirm. Heather promised to get back the same dY. I called later that day and was told that someone was working on it. Received. Call later that evening confirming g that I had confirmation. Original move date was March 28 but movers called dY before with a s heduking problem. I phoned UHaul to. Notify that the move would be 1 day later and reconfirmed so that the date and unit would be available. On March 29 I got the truck which took much longer than reasonable since I had a confirmation.which two people 30 minutes to locate. I then said I wanted to pay for the unit and get the location and purchase a lock. I was told no that wasn't the way to do it and I needed to wait until we came back to move in. I assumed we would be that 6 pm. When we returned at 4 pm I was told they didn't not have a reservation for me and they spent 30 minutes "looking at a monitor". Total insanity or a game that was being played staring yes you have a reservation and then give it to the first person that shows up. I would have gladly paid for the unit on the first reservation but I was total no not necessary. I am still very angry that the movers had to stuff my furniture into 2 5x5units which were wholly inadequate. Some items are to be sold and were in pristine condition as were a couple of antiques. My bus x and I were left with 10 boxes which we had to go to another storage rental and we had to pl ace them ours elves since movers had a schedule. To rectify this situation I want UHaul to either find a climate contolled u I'm the size requested or larger. And the charge remIn the sMe amount as was originally quoted and with me supervising move my items from units 1602-18. I would like a reply by Wed April 6.

Évaluation :

5

Everyone was nice and very helpful if I had any issues the staff would be helpful and get right on it. And Heather is awesome she went above and beyond to make sure my service with uhual was great with any issues thank you all !

Évaluation :

3

Initially I had a problem with the customer service the morning I was getting my rental. There were not enough employees available for the amount of people that were standing in line. If you are on a schedule oh, they would surely throw you off. The wait was definitely too long.

Évaluation :

2

Misinformed by Sales Representative who demonstrated a no challenge attitude. Extremely unprofessional. Unit size misrepresented. Would and do not recommend this facility.

Évaluation :

5

Very friendly staff...clean storage units! Reasonable prices....overall great experience...no complaints!

Évaluation :

4

Thx

Évaluation :

5

Love the staff here been here almost 7 months. I couldn't afford it anymore.

Évaluation :

3

You don't ask if u need a lock you just add a lock in my bill and I had 2 locks. And I keep getting notification that my bill is late and it get frustrating so I moved out.

Évaluation :

5

Clean, easy and very friendly and pleasant staff.

Évaluation :

3

Rates way to high compared to other facilities in the area. Been a customer for years and rates got higher every year. The facility would be better if prices were competitive to other facilities

Évaluation :

5

Very helpful staff.

Évaluation :

5

I love your company especially the one I used. I had a storage unit there and also returned a truck there and rented another one. Your staff at the facility are very friendly and professional. Also the people I returned and rented the trucks from were very professional and friendly. I would recommend your company to all my friends and I want to let you know you have a customer for life. Thank you for making my move painless and stress free.

Évaluation :

5

My experience with the employees at U-Haul in Fredericksburg we’re absolutely friendly professional and helpful I will recommend them to anyone the best customer service I have ever had at a U-Haul one particular person that really stood out his name was Kevin absolutely wonderful it was to others I do not remember the names it was a lady and it was another young man I don’t know the names but wonderful but Kevin my favorite thanks for everything I appreciate it And God bless each and everyone of you

Évaluation :

5

There was no lock left in my unit when I opened it to put on the outside to lock my belongings inside. From what I was told I was supposed to have one inside the unit soon as I opened the door.

Évaluation :

5

Excellent staff! Always polite, professional and friendly. Tyler made my day joking with Jeannie.

Évaluation :

5

Very clean, friendly and professional service

Évaluation :

5

I Love jeannie she really lady she makes sure she get a truck or whatever u need I wouldn’t go anywhere else heather was great to my new move

Évaluation :

4

Had to wait about 10 minutes to get helped. Would be nice to have more staff taking care of customers. Other than that it was good

Évaluation :

5

They staff gave beyond exceptional service. They were absolutely true professional. I would recommend them to everyone that need storage.

Évaluation :

5

All the employees I spoke with were very courteous and very helpful.

Évaluation :

5

Great Facility!!!

Évaluation :

5

Professional and customer service impeccable

Évaluation :

5

Always a great staff that makes you feel like family. Everyone is helpful and smiling.

Évaluation :

5

I had a excellent experience with the service and staff.

Évaluation :

5

Nice friendly staff ..very helpful..nice and clean..lots of carts and mattress carts to help with your off loading of your things! Overall nice experience!

Évaluation :

5

The ladies at the desk were wonderful!

Évaluation :

5

Thank you. Appreciate y'all. There are others but I like uhaul

Évaluation :

4

The only drawback to my storage experience was that I had an item stolen well transiting items from the dock to my individual storage unit.

Évaluation :

5

The truck drove great and the storage place is great to. Your staff were very helpful with everything.

Évaluation :

5

Wonderful workers! Very clean!

Évaluation :

2

My unit leaked, so all of my "valued" items are totally destroyed, unusable, or non-salvageable. For example a complete set of Agatha Christie novels, hard padded volumes lost, as well as many other book collections. Much lost at a cost in excess of $230 per month seems to get a much less than favorable review. To make matters worse, I was told that I would receive a call for an insurance claim, but that has not happened yet. So thank you for nought.

Évaluation :

5

Great Folks, even during busy hours!

Évaluation :

5

Very friendly staff

Évaluation :

5

Wonderful facility and staff.

Évaluation :

3

Unfortunately I have to rate my experience average. Prior to the pandemic I was extremely satisfied with everything. During the pandemic I would receive letters every few months informing me of an increase in prices. For people struggling this was not ideal. Hence the reason I chose to close my storage.

Évaluation :

5

Great facility and wonderful staff!

Évaluation :

5

Merci

Évaluation :

4

A little expensive but the service center manager and her crew are exceptional. Always friendly and helpful.

Évaluation :

1

The staff rushed me through the process. The truck was damaged. The fuel rating was higher than the amount of gas in the tank. I had to find my truck on my own. No-one took me to show me my storage unit. I'm cancelling the storage unit. Doubtful if I'll ever use U-Haul again. I also had another storage unit reserved at international Pkwy which I was told was 8 ft high only to find out it was actually 6 feet high when I saw my reservation. I cancelled that and used another storage company which costs more, but the better access and service is worth it

Évaluation :

5

Heather was very helpful and the Pueeto Rican lady staff member.

Évaluation :

5

Excellent customer service with the uhaul staff. They were very informative in helping me with everything I needed.

Évaluation :

5

The dealership has the most friendly staff! Owner Jeannie is awesome!!!

Évaluation :

5

The staff is very professional and helpful. I would definitely continue my business and recommend to others.

Évaluation :

5

Recommendations are already underway.

Évaluation :

5

Jeannie was very friendly and helpful. She guided us the full log-in, log-out process. This was very smooth and easy process. I will recommend to my friends, this U-Haul location is outstanding.

Évaluation :

5

only thing I could possibly complain about is the difficulty of wheeling a cart off the platform to a vehicle. An easy remedy to fix until the facilty can remodel the platform would be to NOT park trucks at the end of the ramp - that makes it impossible.

Évaluation :

5

Miss Jeanie and her staff are amazing!

Évaluation :

5

My wife and I would like to thank all the staff for great customer service. They acknowledged us every time we came in and helped us out from the smallest to the greatest need. Such as helping move one heavy item to helping find overnight parking even though we didn't need it towards the end. Everyone was very attentive. Thank you all!

Évaluation :

5

All was good. Price increase last month was the only thing I would say was a draw back everything else was exemplary.

Évaluation :

5

Heather is very informative and helpful. She is easy to talk to. After talking to Heather, I felt comfortable at the facility. It was overall a fast process.

Évaluation :

5

Because of the quality services done with professionalism I received, I will return and recommend others to use U-Haul. Thanks!

Évaluation :

5

sliding door doesn't work after a certain hour, this is not good when you have large objects to store after hours

Évaluation :

5

Such a clean and well kept storage facility! I've never had any problems with any of my things! Even the restroom was exceptionally clean. I had my unit for over 3 years and it has always been a great experience!

Évaluation :

2

I was giving the wrong impression on the size of the room I had asked for.

Évaluation :

3

During this recent pandemic....U Haul staff and Management were very empathic and flexible at the time of need when dealing with payments. And, I would again use U Haul just based on the considerable treatment I received. Merci.

Évaluation :

1

The fees are outrageous if even 1 day late. Especially after how pricey the units already are.The fact that your unit gets locked immediately if your late. Inside the units are dark. As long as the renter has a code there should be access in main door not small side one because not all items will fit. The staff isn't helpful, got left on hold then disconnected numerous times. Only had 1 pleasant customer service experience from May 2020 till February 2021.

Évaluation :

3

Everything was perfect until my card kept being charged extra charges that wasn't supposed to be charged and I was never reimbursed or gave a credit for the overdraft charges I received from my bank due to the several unauthorized extra charges

Évaluation :

5

I live in Culpeper now,-- very close to the STORELAND units.

Évaluation :

5

Stacy was awesome!!

Évaluation :

5

The professional management is clearly a by-product of their staff, services and execution of all they represent in their objective, mission and scope to serve and be engaged with the employees, customers and services they advertise and exemplify! It has been an outstanding experience with Jeannie, the manager... as a genuine, consistent, stellar representation, etc., of U-Haul... she has consistently gone above and beyond with exceptional services, follow-through and total engagement from start to finish with inclusiveness during my long tenure with U-Haul. This location is a testament for others to follow--it was a secure, clean organized, confident, friendly, welcoming, accommodating, respectful and operational environment--with exceptional and consistent employee engagement...Always! They treated me like family... compassionate, considerate, with 5 star relationship from product knowledge, treatment when needing supplies, assistance with trouble-shooting, making decision, accommodation and deliverables... and, So Much More!

Évaluation :

4

Kim, I think the manager's name is, she was always excellent. Had some issures generated by my bank on the monthly auto pay. She was patient and helpful. She is always there and runs a good ship.

Évaluation :

5

You guys are absolutely awesome. Everything was clean, fresh and the experience was great. Thank you for the excellent work. Deion and Stacy were 100 % super.

Évaluation :

5

This facility was very clean and secure. Great staff and excellent customer service.

Évaluation :

5

Everyone very pleasant clean and nice thank you

Évaluation :

5

Nothing but good things to say about this location.

Évaluation :

5

Very great storage experience.

Évaluation :

5

Staff offered to align opening for door lock when they saw us struggling with trying to get lock to work. Actually put a new mechanism on gave ahdn had a key wainting for us when we returned.. Both Jerry and the young woman (sorry I don't have new name) were very helpful and professional. It was a pleasure working with everyone. S. Pearson

Évaluation :

5

Everyone’s Is Supposed Awesome 😎 Frantically Thank U For Everything’s U Do For Me!😘😁🤩😍😙

Évaluation :

5

All staff were nice and helpful. Had my belongings here for a year and never had any issues. Nice clean facility with nice employees.

Évaluation :

4

Overall nice. Plenty of cart to help move. Mattress carts are too narrow to move deep mattresses. Need trash cans around entrance. No trash cans was actually really annoying, I would travel to the storage from many miles away and often had drink or food containers to dispose of. Also packaging debris. Climate control could have a narrower range as well. The elevator is slow and if someone is loading it up and be delayed for some time. Need alterations to get down/up from lower levels, like usable stairs.

Évaluation :

3

The original truck that left Otto, NC , had no steering fluid or Transmission fluid in it.. called U-haul and the mechanic said there was nothing wrong with the truck. Only to find that when we got to Fredericksburg , VA that the truck was on the decommission list... Made several payments over the phone with Fredericksburg, VA only to find out later that the payment was never made. And that there was a lien against it.. (so very stressed out about it )because I was living in NY at the time. this occurrence happened several times. And was always on the phone with Jeanne to fix this issue. (she was fabulous).. Picked up the truck from U-haul in Fredericksburg, Va with a half tank of gasoline to return it to Homer with a half tank of gas only to be charged again with a 7/8 of a tank to fill the tank. SMH.. Really disappointed.

Évaluation :

4

Had Mice! No damage. Thank you for your service

Évaluation :

5

I thank you for every time(s) I have used your storage space I was very pleased with everything. I do just wish you offered a customer truck or trailer for small move to bring or removed items if you're still renting the unit. Just a wonderful thought.

Évaluation :

5

I have had nothing but the best customer service from Jeannie to each employee that I'vespoken to has been very very good very good customer service I would highly recommend that store nothing but the best I was well satisfied thank you thank you thank you

Évaluation :

2

Kept charging me a late fee when my payments were due to come out automatically. Spoke to a your girl said it was not there problem

Évaluation :

5

Loved the accessibility being in close proximity to the interstate

Évaluation :

5

A very immaculate place to store your belongings! Nice staff as well

Évaluation :

5

Thanks you for your wonderful hospitality and it was great doing business with you.

Évaluation :

5

The staff and management were amazing with us for almost 7 years that we have had the storage unit. We will still do business with them.

Évaluation :

5

I've used U-Haul down through the years in various locations as I was a military wife for many years. I've used other moving/storage companies too; however, as I said to my family member this time "I now know why I kept coming back to U-Haul." The cost of storage this time seemed to be extremely affordable. Perhaps it was COVID-19 related; but, nonetheless, cost was very reasonable for the same (if not better) service and facility. Plank Road facility in Fredericksburg, VA, YOU ROCK!!

Évaluation :

5

This part of the UHaul experience was part of a move from DC to Fredericksburg. The rest of the experience was absolutely HORRIBLE. Our pickup location and time was moved 5 times in one day!!! Whoever does that scheduling should be fired!! I have used UHaul many times in the past as I am retired military. This was the worst experience ever!! The people in the Fredericksburg office were fantastic though and did set up the storage and walked me through the process very well. Don't know if I will ever use the UHaul truck renting again though.

Évaluation :

1

I was over charged on my monthly storage bill for lock removal after I already paid separately for it . Then when I called back for my refund it took longer then normal to credit my card back , I called in to report it and the associate said she doesn't know what I'm talking about and didn't see a refund in process . I then moved on 6/13 I got a cargo van I went 1 exit from the uhaul storage facility and back I was then charged $187 additional dollars ( I already paid $37 at check out ) the invoice said I went over 100 miles and the gas was incorrect, I called in that same evening advised the customer service rep I think the guy checked in the wrong vehicle under my name i didn't even travel 20 miles and the gas is wrong she said ok I'll talk with management and reimburse you ! It is now Tuesday and I had to call to inquire , I asked for a manager the customer service agent said nobody is available and she'll call back . My card was charged $215 dollars yesterday from uhaul ! I'm displeased This whole company and I've been a customer and maintained a storage with you'll along time and now especially during this Covid-19 crisis I don't need issues with money . I would like a member of upper management to contact me this is not good business

Évaluation :

5

I have use this facility on 3 separate occasions. I have found them to be professional and helpful. the indoor units are spotless! I would not go anywhere else!

Évaluation :

5

Everyone was very helpful, and if the individual didn’t have the answer, they were quick to seek out help to get me the correct answer!

Évaluation :

5

The entire process was quick and convenient.

Évaluation :

5

I had to get a storage unit st the last minute, close to closing hours and the staff was very patient and made sure I had everything I needed and was well informed.

Évaluation :

5

The employees at this store have been fantastic. They are friendly and accommodating. The store and grounds around it are clean. They have been most helpful.

Évaluation :

5

Can't thank the customer service team enough for their friendly service, great recommendations and flexibility!

Évaluation :

5

Our experience was seamless and the staff was VERY courteous.

Évaluation :

5

Good Service all together

Évaluation :

5

Thanking you the staff of U-Haul on Plank Road for the Monthly reminders to pay my bill, they were helpful. Your attitude, helpfulness and prompt services were appreciated. Blessings!

Évaluation :

5

The staff was nice and provided great customer service they were understanding and worked with me the facility was always clean

Évaluation :

5

Great experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!

Évaluation :

5

The staff was very helpful in setting up a storage unit for me. The whole process went very well. The ladies who assisted were Ashley and Precious and they did a very good job with customer service.

Évaluation :

5

Outstanding Service and Professional Personnel !

Évaluation :

5

Everyone there from the top to the bottom was courteous, professional and willing to go the extra mile. Would return any time and recommend to friends.

Évaluation :

5

The staff was quick and very friendly. Highly helpful whenever I needed anything. Very clean and well managed.

Évaluation :

4

Nice people's

Évaluation :

5

Very good experience!

Évaluation :

5

Great Staff, customer service and facility. Would recommend as a highly rated storage place.

Évaluation :

1

I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.

Évaluation :

5

The manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.

Évaluation :

5

Highly recommend this uhaul location. Staff is awesome and very helpful.

Évaluation :

5

Na

Évaluation :

5

Jeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost. Je les recommande chaudement.

Évaluation :

5

Jeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.

Évaluation :

5

The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.

Évaluation :

3

Found a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall good

Évaluation :

4

The only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.

Évaluation :

5

Wendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had. Plank Rd. in Fredericksburg, VA

Évaluation :

4

We used their storage units for move-out/move-in for college for the last two summers. It's well kept and clean. Merci!

Évaluation :

3

Just an average job because there not enough employees to handle the rush of people standing waiting to be helped.

Évaluation :

5

Exceptional Service

Évaluation :

5

The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.

Évaluation :

5

Very courteous staff and very safe.

Évaluation :

5

Very pleased

Évaluation :

5

The owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.

Évaluation :

5

Thomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Merci.

Évaluation :

4

They were very knowledgeable on how to handle my needs.

Évaluation :

5

I moved to larger space that was not available at the time.

Évaluation :

5

Awesome hearted people working at this location. Extremely helpful!!!!

Évaluation :

5

Amazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!

Évaluation :

5

Very courteous and quick customer service. Clean facilities and secure.

Évaluation :

4

The logistics are difficult but it was exactly what we needed.

Évaluation :

2

The alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.

Évaluation :

5

Outstanding service

Évaluation :

5

I continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Merci

Évaluation :

5

Very professional.

Évaluation :

4

I'd have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experience

Évaluation :

5

I'm very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs. Thank you U-HAUL and staff

Évaluation :

5

Excellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!

Évaluation :

5

very helpful and patient

Évaluation :

5

Beautiful facility and very helpful staff

Évaluation :

5

I was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Merci.

Évaluation :

5

Friendly, efficient, helpful, clean, reasonably priced.

Évaluation :

5

I miss the kindness and generosity of you all, but l must stop the madness to once again live in peace. Thanks a million and God bless U Haul and it's staff. And l'll be in touch soon to discuss other

Évaluation :

5

Felt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.

Évaluation :

5

Jaennie & Moises were great, helpful, and informative.

Évaluation :

5

This is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!

Évaluation :

5

Hardworking men

Évaluation :

5

Everything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...

Évaluation :

5

Everything was great

Évaluation :

5

Excellent service

Évaluation :

5

Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistake

Évaluation :

2

Staff did not know what they were doing

Évaluation :

5

Thank you!!

Évaluation :

5

Great office, with great manager , and staff.

Évaluation :

5

Lived our storage facility. Very friendly and accommodating.

Évaluation :

5

I had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Merci encore.

Évaluation :

4

Thanks

Évaluation :

4

No comments.

Évaluation :

5

Great.

Évaluation :

5

This was my first experience using storage units. Thank you for making it a worry free experience.

Évaluation :

5

Everything went smoothly from renting the unit until check out.

Évaluation :

5

AAA

Évaluation :

4

Very good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!

Évaluation :

5

Absolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.

Évaluation :

1

Horrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.

Évaluation :

5

Valerie was always helpful and professional...a true asset to the organization. On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.

Évaluation :

5

Perfect! Great Customer Service and very understanding!

Évaluation :

4

I was very happy with the service I received

Évaluation :

3

Nice facility but a few employees seemed very confused that I had a UBox delivered to the facility AND I was going to move my items into a locker there. It all got sorted out, so all is well.

Évaluation :

5

We used the facility for summer storage for my daughter in college. The facility was very clean. Staff was very helpful. The price was reasonable. We will definitely use them again.

Évaluation :

5

I would recommend UHaul Storage to family and friends.

Évaluation :

5

I felt comfortable with my belongings stored there. Well maintained and excellent security!

Évaluation :

5

I rented a unit for 5 years. I live near Woodbridge and this location was much more reasonably priced. Always maintained and the staff was friendly and helpful. I highly recommend this location!!

Évaluation :

4

s/o

Évaluation :

4

Very good

Évaluation :

5

Jeanie and her staff are awesome. Friendly and very helpful. They absolutely go above and beyond to show they appreciate customers business.

Évaluation :

5

Great facility

Évaluation :

5

Jeannie and all her staff are outstanding Individuals who have helped me throughout my morning and assisting with my son's move from North Carolina as well! Thanks

Évaluation :

5

Need more staff upfront to check-in & to check out very time consuming !!!

Évaluation :

5

Nice staff friendly and helpful