Customer Reviews for U-Haul Moving & Storage of Fremont

4 324 évaluations

44511 S Grimmer Bl   Fremont, CA 94538
(Off Hwy 880)

(510) 656-2200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 656-2200

44511 S Grimmer Bl
Fremont, CA 94538
(Off Hwy 880)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
1

Truck cabin was durty and charging for gas. I take 1/4 tank and bring back 1/4.

Francisco L. 
Évaluation :
5

Excellent!

Litsao C. 
Évaluation :
2

They gave me a truck that has 107 thousand miles, and it does not start that well and does not run that well.

ANIL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kurt l.  |  Expérience générale 
Évaluation :
5

Keep up the gd work Thx u

PHILIP V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAMED R.  |  Expérience générale 
Évaluation :
5

All the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)

Raymond R.  |  Premières impressions 
Évaluation :
5

You're good

richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Convenient location, professional staff and choices of various vehicles and moving supplies. Very good experience.

Shichun Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guoqing Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWAIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA L. 
Évaluation :
5

Thanks for all the help

SONIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KUNAL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie T. 
Évaluation :
5

Really friendly staff knew of my reservation and chose the right van for me.

DIANE S. 
Évaluation :
4

Charged me more than the original contract, and explained that they had to because it was a split contract. Bad enough I had to go to 3 different locations to get the equipment I ordered, but to have also been charged more than the original contract is ludicrous. I will be taking this up with U-Haul corporate offices.

Rand B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
1

The mileage out was not recorded correctly. The customer experience while returning was horrendous.

HASAN P. 
Évaluation :
5

Excellent and Efficient Service!

RAMESH K. 
Évaluation :
5

Service rapide et convivial.

TRACY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Better roadside assistance

Asha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie K. 
Évaluation :
5

Nothing to improve. Just when we thought we were done needing a moving truck, we needed one asap. The Uhaul team was there to help us and get us going in no time at all. They are always nice and friendly. Les is always happy to see his customers! It was wonderful to hear the associate that helped us say he was happy to be at work! Thank you all for making out move a success!

COLIN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARRETT A. 
Évaluation :
5

Les is great, fabulous service.

STEVEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S. 
Évaluation :
5

Great customer service!

Benjamin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL M. 
Évaluation :
5

Staff is excellent

Colin A. 
Évaluation :
2

The truck was very dirty and on the older side as it had several dents. It also only had 3/8th of a tank of gas. (I took pictures and video of everything) before we left the Fremont lot. We were scheduled to pick up at 12:00 noon, but arrived at about 11:18a. The manager stamped our pick up time @ 11:00a. I explained that we were already going to lose approximately 30 minutes since our original p/u location was changed. I asked the manager to correct the p/u time and to please credit us for an additional 30 minutes as we were going to lose that just getting to our intended location which was 5 minutes from our original rental location in Campbell. He verbally and in a frustrated-like way said, "yes okay I will correct that!" and then motioned as if to say he was done with us. When we dropped off the truck in "Dos Palos" uHaul location, the gentleman who checked in the truck said the online contract showed that they had given us the truck with 5/8th of a tank and thus would be charging us for the difference as well. Good thing our contract and videos/pics show the gauge at 3/8th which is how we returned it. While loading our belongings at our storage, I received a text message saying we would be delivering the truck to UHaul in Atwater, Ca. a city ~45 minutes away from our destination! I called the scheduling department to ask what was going on! According to "Heidi" the resv. agent, I apparently had spoken to every resv. agent at the same location (office) at some point or other. She seemed very annoyed by that fact. She said she couldn't believe I had even spoken to "Les" the office manager who was just as unhelpful. He passed the line to Diana who passed it to Heidi who passed it back to Diana who exclaimed to me, "Why did she pass you back to me!" I then said, I've no idea what is going on except that no one lets me explain what it is that I need. Ugh... With the exception of 2, 4 were extremely rude, rude, rude talking over me as I tried to explain my dilemma. They kept repeating that they were reading the "notes" and that every one of them had tried calling me and I never answered. I explained that I probably didn't answer my phone bc their calls were coming in as "Potential SPAM!" not UHaul! I don't answer Potential Spam calls. It wasn't until I did a search via Google that I realized it was UHaul. I only wanted to be compensated for the miles and time we were losing by going way out of our way to pick-up and drop-off the truck from the original locations that were actually confirmed via email. I kept explaining to the scheduling agent, Heidi that at no time verbally nor on the confirmation email that I have as proof was it ever mentioned that my reservation was only, "Pending availability". She basically explained that it was just too bad as that's been UHaul's policy for the last 1,5 years. I told her that it wasn't my fault that this wasn't mentioned to me when I made my reservation. Had I known that both the pickup and drop-off locations were just tentative I most than likely wouldn't have chosen to rent from UHaul. Way too much uncertainty and complication for an already stressful long distance move.

JAVAD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis W. 
Évaluation :
1

There is a lots of hidden fees I was quoted 140 dollars but it ended up to 350 dollars

najib M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asha P. 
Évaluation :
5

The staff are very helpful.

RODEL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHNMATTHEW E. 
Évaluation :
5

I am satisfied so far. Staff are effective and nice.

LISHANG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIOVANNI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

It was close to perfect. Checkout was fast and easy. The app worked well. Van was clean and well designed. Check in was fast and easy. No hassles. Well done.

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVADH T. 
Évaluation :
3

Was running late by 1 hour (return time was 5pm, returned equipment by 6pm), called and informed the center. However was still charged for a full additional day, for 1 hour late return. I wish the rep had told me on the call that I will be charged additional day, so I didn't have to rush through traffic and leave lot of other to-do things to return trailer as close to return time as possible.

RUPESH K. 
Évaluation :
5

I love that you can reserve On-Line. It is much quicker.

MITCHELL P. 
Évaluation :
4

Long line waiting for someone to help. Other than that everything was excellent.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ M.  |  Expérience générale 
Évaluation :
5

Great customer service !!

Roberta E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith E. 
Évaluation :
4

About he equipment everything was perfect and the return the only thing I ask one of the staff help me to locate another trailer to rent the next day but the guy make not efforts to help me

FRANCISCOJAVIER R. 
Évaluation :
5

Great service

JAMES W. 
Évaluation :
5

Les and his crew took most excellent care of us and our storage needs!

Jeffrey P.  |  Expérience générale 
Évaluation :
1

Worst road side assistance ever.

SIVA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYABALASINGAM B. 
Évaluation :
5

Thanks for your help And prompt service

RISHABH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xinyi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOURDES H. 
Évaluation :
5

This is the best U-Haul location for me. They have the excellent service, nice employees , professional advice.

HAK N. 
Évaluation :
4

I was overcharged once I returned it. In the receipt there is a larger mileage than what I used. I have a picture to prove it. I sent an email, but haven't received answer. I will wait a few days before contacting the store

JORGE P. 
Évaluation :
5

Thanks 🙏

SONIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fidel L. 
Évaluation :
4

Thanks for all the help Sonia

SONIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAZA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinh L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD S. 
Évaluation :
5

I am regular and loyal customer. U-Haul customer service is excellent. I always recommend U-Haul to my family.Friends, and acquaintance as well.

AHMAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gil F. 
Évaluation :
5

Worst experience with cargo van, too stinking couldn't sit inside the vehicle for 10 mins.

SAINAGAPHANINDRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRIYADARSINI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARUN G. 
Évaluation :
5

U-Haul needs to do something about the wait time on phones. I didn't order a U-Box, my account was charged for one and my U-Haul account wouldn't let me log in. I'd used U-Haul at an entirely different location in August so some type of fraud is involved. When I finally speak to U-Haul after a 20 minute wait the guy gives me a number that was supposed to be accounting but like any number you dial for U-Box it just went back to the call center. I've had to dispute the charge and get a new credit card from my bank and have not been able to talk to anybody at U-Haul who can look in to this. I find this concerning since they want a credit card to even reserve something. Keep a close watch on your credit card statements if you use U-Haul. I'd never even been to the location where I supposedly rented the U-Box they were setting up a continuous rental billing for!

linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ty y.  |  Premières impressions 
Évaluation :
5

Staff was unbelievably kind and courteous. I loved the entire rental process.

HOJIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asiba O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney G. 
Évaluation :
4

Checkin is too long. Return is great!

Khalid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMANDEEP B. 
Évaluation :
5

It was great! Nothing that I can think of.

JAVIER G. 
Évaluation :
1

1. My initial order was in Sunnyvale (09/25/2021); then, I received a call the pickup was in Santa Clara. The salesman was unprofessional; we suffered discrimination (customer service reported this case and changed the service to a new branch in Fremont). The point is the salesman never canceled the order, and right now, I have a charge from U-HAULPOSTAL ANNEX for $138.92. 2. In Fremont, We had a problem with the service: the gas level was incorrect, and they wanted that I to charge 8 gallons (30,28 liters) of gas when I never used that quantity (I used the cargo van thirty miles). After explaining it for a long time, they decided it was a mistake. But not. I have a new charge for 17,7 after I paid $55,84 in Fremont.

ANDREA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian C. 
Évaluation :
5

great customer care

HUMBERTO V. 
Évaluation :
5

I want to thank Fransisco Tria for his providing excellent customer service and returned my garage opener.

Ganda G. 
Évaluation :
5

nothing really, capable, professional, helpful as always

Allan H. 
Évaluation :
5

Very happy with the service when I rented a pickup truck. I booked it online and it was a breeze picking it up and returning it. U-Haul definitely beats going to a auto rental when you need a pickup truck. Will surely recommend U-Haul and particularly this location in Fremont CA.

SYED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Very friendly customer service

SERGIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE Z. 
Évaluation :
5

I am very pleased with my hitch installation experience. If I remember correctly, it was Marlon who did the installation. He was a gem - enthusiastic, did the installation is the timeframe he said it was going to take and gave me pointers on what to watch out (since I was planning to carry ebikes). As I say and waited for the installation, I was also impressed with the manager of the store (I forgot this name). He was going around making sure that customers were being taken care of and also conveying to his subordinates who needed to be done next. Mighty impressed with store!

paul wong S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey P.  |  Premières impressions 
Évaluation :
5

Staff was very helpful

Pamela M.  |  Premières impressions 
Évaluation :
5

Great Service

Prashant S.  |  Premières impressions 
Évaluation :
5

Costumer service was great, manager really knows his stuff. Would come back again.

victor u.  |  Premières impressions 
Évaluation :
5

Manager is awesome and very helpful.given me unit clean as new.

HARBINDER S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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