The actual storage unit could use a lot more light. Almost dark in them.Bradford v. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Frisco Prosper
Pour nous contacter
Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Doreen N. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN N.
Very helpful staff and the facility is exceptionally clean.TIM E. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT O.
Is there 24 hour access?William W. | Online Move In
Le client n'a pas laissé de commentaire.Carl T. | Expérience générale
Great service!!!LARRY N.
Le client n'a pas laissé de commentaire.HENRY W.
Awesome serviceTIM E.
Easy-to-use app and great service on site!Brent R.
Le client n'a pas laissé de commentaire.Sarah G. | Expérience générale
Again, a great team going above and beyond. Getting a low profile vehicle on and off a car hauler is an art. Using a corporate store and calling ahead is important. Everyone helped out and my Corvette was in perfect condition after I drove it off!RenaeAlana I.
The shocks seemed gone on the truck.JENNIFER H.
Le client n'a pas laissé de commentaire.MARK JOHN B.
Le client n'a pas laissé de commentaire.Azhlee Y. | Expérience générale
The young lady in the store was super! She didn't assist me but she was extremely knowledgeable and knew the business and helped the young man who handled my order, step by step!Stuart N.
Le client n'a pas laissé de commentaire.Syed Mehdi M.
Le client n'a pas laissé de commentaire.MICHAEL B.
Same as above. ThanksKenneth V.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.TIMOTHY G.
Le client n'a pas laissé de commentaire.TRACIE P.
Employees were nice and very friendlyJAMES B.
Le client n'a pas laissé de commentaire.Russell T.
The vehicle was dirty and the windshield wipers did not work.JOHN K.
The young man that checked me in did a excellent job.STEPHEN R.
Le client n'a pas laissé de commentaire.JOHN F.
Always efficient at this location, clean, politeROBERT MICHAEL M.
Le client n'a pas laissé de commentaire.ANTONIO B.
keep doing what you are doing and you become perpetually better.ronald R.
Le client n'a pas laissé de commentaire.BYRON I. | Premières impressions
Le client n'a pas laissé de commentaire.Lesli D.
Justin was extremely helpful. Great experience.Tyler T. | Premières impressions
Staff was knowledgeable, helpful and pleasant.IAN T.
Le client n'a pas laissé de commentaire.PRAKASH M.
Le client n'a pas laissé de commentaire.SUNNY T.
Disappointed that this location would not let me rent a van with an out-of-state Driver's License, even though I have rented one at this location multiple times in the past year. Staff stated that vans rented by people with out-of-state Driver's Licenses are more apt to be stolen. Has the Owner thought of putting a GPS on these vans to prevent theft???Anne K.
Very friendlyTHOMAS P.
Your website confuses your workers as to what service I was paying for. Very confusing and not user friendly.BERNARDINE ROSIT S.
Le client n'a pas laissé de commentaire.CLARENCE A.
Le client n'a pas laissé de commentaire.Jerry L. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas C.
Le client n'a pas laissé de commentaire.Stephanie T.
Le client n'a pas laissé de commentaire.MARK L. | Expérience générale
One of the "parking light" bulbs was out and not noticed when the representative asked me to turn on hazards to verify.. Very helpful and helped hook on the trailer.ZUBAIR B.
Very professional and cost effectiveReni A.
I've come back to UHaul from Budget because of the overwhelming positive attitude and improvements.MIKEL H.
Le client n'a pas laissé de commentaire.JEFFREY M.
Le client n'a pas laissé de commentaire.Daniel R.
Entire crew took good care of me. Rent and drop-off was quick. Even got a nice hand shake and a Merry Christmas from my drop-off guy.DONALD B.
Le client n'a pas laissé de commentaire.Erin G. | Expérience générale
I was Charged $26 for Fuel but I replaced the Fuel back where it was when I picked up the Truck. I took a Picture and placed it in the Dispute Notes. I took a Picture of the Fuel once I dropped off the Truck as well.Tiffany H.
I had your truck for less than 6 hours and returned before closing on the same day but I was charged the rate for 2 full days. I've used UHaul multiple times but this will be the last one. I hope the extra $20 was worth it.GREGORY BRIAN B.
Very easy and convenient drop off after hoursGENESIS C.
Le client n'a pas laissé de commentaire.HECTOR N.
Le client n'a pas laissé de commentaire.CARL B.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Wayne M.
When I went to get a truck to finish our local move your computer system was down for an hour and I almost left without a truck because it took so long. I've used U-Haul many times over the years and you've always served me well. This was a major let down.TASOS K.
Truck has many chips in windshield. Front end is out of alignment. Pulls to the left quickly.William F.
Le client n'a pas laissé de commentaire.Jerica K.
Again, excellent customer service and friendly staff.Anthony M.
Le client n'a pas laissé de commentaire.DAVID B.
Outstanding and professional personal. Threat everyone with respect and dignity. Merci.Rolando L. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan E.
Le client n'a pas laissé de commentaire.gordon L.
Le client n'a pas laissé de commentaire.GLENN G.
Le client n'a pas laissé de commentaire.PAVAN KUMAR REDD R.
Le client n'a pas laissé de commentaire.LATOYA B.
Great staff quick and friendly, easy to drop vehicle and check out.Kenny S.
I will recommend to family and friends this facility is very clean we give thanks to Gloria and lane and the whole staff for making us feel like family thank you as again jorge and CarolWesley L. | Expérience générale
Le client n'a pas laissé de commentaire.Gary V.
Quick and efficient drop off!JOHN P.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.LONNIE H.
Le client n'a pas laissé de commentaire.BOBBY J.
Thanks for making the process easy.Darin B.
Love the quick check in and out process to rent vehicles.JAMES M.
Le client n'a pas laissé de commentaire.TONY K. | Expérience générale
Le client n'a pas laissé de commentaire.Hayati C.
The service was excellent and personnel are to be praised.PINK W.
I wish I could get negative stars because in this situation that would apply. I literally had the worst customer service experience with Uhaul that I've ever had with a company in my entire life. And that's saying a lot!!!! I'm an interior designer and had a project in Austin that I needed to haul things too for install. I called and tried to get a hitch installed with a pull along long trailer. The gentleman from the Prosper location said he found multiple in the area and that they could install that day and was going to call me back to verify. Never heard back from him and called the next morning and was informed he was now out of town and would not be back available to do a setup until Tuesday morning. My project install started on Monday so that wouldn't work. I was informed I could go to the Richardson location and drop my vehicle off in the morning and pick it up at the end of the day. I watched the video on how to install a hitch and it is literally 6 bolts and I probably could have done it myself but I didn't want to risk it. I asked repeatedly for a smaller time frame as the Richardson location was quite a hike. No time frame could be given other than you can pick it up at the end of the day. My next solution then was to rent a truck and use a pull along dolly for my car, not ideal but would get the job done. We went to U-Haul in Prosper and three kids not older than 18 years old tried to set this trailer up and we're not having any success. They went into the store to try to get the manager help them multiple times and he never came out. After about 20 to 30 minutes of them trying to get my car on this dolly they assure me that everything is set up correctly. I was doubtful. I repeatedly asked if it was set up correctly, two of the people had absolutely no idea what they were doing and the other pretended he knew. They assured me everything was set up correctly. During the drive, I noticed the tires of my vehicle were at a odd angle. I stopped multiple times to check on it, it just did not feel like it was set up correctly. I finally arrived in Austin and the car came off of the dolly and got lodged on the trailer fender. It was a terrible feeling of anxiety as my car was at a terrible position and there was a lot of crunching going on. We had my dogs in the car that was being towed and my daughter was with me, it was 9:00 at night and I called U-Haul roadside assistance and they said it would take $250 for someone to come out to help me. Thankfully we were not far from my friend's house and they and the kindness of strangers figured out how to get the car off of this situation, cut the chain that was holding the car. The left side tire the bootstrap had completely come off, the chains had come off the other side which is why the car was lodged that way. I kept getting disconnected from Representatives at U-Haul and kept requesting to speak to a manager. I finally had it all sorted out the car is off and it's about an hour later and U-Haul calls to say that they have someone to come out to help. Two little too late. I still have the truck full of the items for my project so I needed to get it dropped off the next morning. The dolly is bouncing around on the back since there is nothing on it so I felt very unsafe driving it. I went to the U-Haul closest to my friend's house and the person told me that they don't take trailers. Didn't even try to help in any way shape or form. They just don't accept trailers. Fine. I went to another location closer to my project off Manor Rd and the gentleman was very rude and said that they don't take truck and trailer separately and I would have to call Uhaul. I was on the phone holding for you all for 25 minutes, the guy came back out and was very rude again, I asked him to help me take off the dolly hitch and he turned around and left me standing there alone and frustrated to figure it out. Again, customer service hung up on me. I finally figured out how to get it off and left it there, a manager called from corporate and I gave her a full report of the whole situation and told them where the trailer was located and the situation. I then get a call and a voicemail from someone at uhaul saying if I don't come up and pick up this trailer immediately I would be charged double for it. I get everything unloaded from the project and then attempt to set up delivery of the truck. I speak with several agents, and hung up on several times, frustrating beyond belief. One agent in particular named Cynthia told me they would charge me double for the trailer and that I would have to drop the truck off 30 minutes from my location. She was probably one of the worst customer service agents I've ever spoken with, kept talking over me and was horrible. I mentioned to them that I don't have my vehicle on the truck any longer so I need to go to a location close to where I will be so I can have my friends pick me up or I can Uber. She kept arguing with me. I then get a text message that I can drop off the vehicle at the 620 location in Lakeway. I put gas in the vehicle before I returned it and the drop off was fine, I Uber back to my friend's house. I then was charged additionally for the trailer and for the whole original amount as well. I've been getting email saying that I did not return the vehicle with gas and was going to be charged additionally. Are you kidding me! I am beyond frustrated and annoyed and have had no resolution at all to the situation. This could have potentially been a fatal accident! That car had come off of the dolly on the interstate there could have been multiple incidences of fatalities! I was given absolutely no customer service and here I am a single mom business owner trying to get a job done with your kid and dogs and toe and was treated so incredibly poorly. I was disgusted with this entire company and every single person who I spoke with had absolutely no Spirit of service and should not be IN customer service! I'm going to be escalating this issue to the very top tiers of Uhaul and hope that the people responsible are held accountable.Terri B.
Super efficient, served by a confident, courteous, no nonsense attendantJohn G.
Service was good fast and friendlyWAYNE G.
Whatever this location is doing, they need to keep doing it! Facility was super clean and the service was super fast and very friendly. Great job!!Amy A.
I don't trust the garage on this trucks. I drove about 30 miles and i put 4 gallons of gas in they still charge me for additional 2 gallons because the gage was exactly the same . But logically with my calculations this trucks goes Average 10 miles per gallons and i put 4 gallons which is good for 40 miles.but it look i put 4 gallons and u haul attendance put additional 2 gallons which is total of 6 gallons. I drove about 30 miles divided by 6 gallons equals by 5 miles per gallons. I think government should not even allow this trucks to operate. Base on Clear Air law.Hamid S.
Pickup was quick and smooth with professional staffTOMMY N.
Need to improve customer service. I felt like I was inconveniencing the staff by being there to pickup a trailer as a customer.DUSTIN B.
Le client n'a pas laissé de commentaire.Ross T.
Le client n'a pas laissé de commentaire.terry u. | Expérience générale
Le client n'a pas laissé de commentaire.RODNEY K. | Premières impressions
Le client n'a pas laissé de commentaire.Donald W.
Had a problem where I spoke to a person at Ursula to schedule a reservation which ended up not being made in the system as described by call rep. I called the local uhaul which handled my needs in a professional manner.RONALD H.
Le client n'a pas laissé de commentaire.BRIAN F.
Very helpful, clean location that was easy to access.Thomas P.
Le client n'a pas laissé de commentaire.DANIEL M.
Very attentive and efficient staff! The trucks are always very clean. I appreciate the attention to detail this Uhaul location provides. Lane is amazing at recommending the correct trucks, storages, and accessories to keep our business running smoothly. Merci!Wesley L. | Expérience générale
You don't need to do anything differently, as far as I'm concerned. Keep providing great & friendly customer service. You have a newer & very nice & clean store, is the main difference between where I picked up & dropped off. Customer service was excellent. ThanksWarren K.
Le client n'a pas laissé de commentaire.Angelique H. | Expérience générale
Everything was wonderful! I made a safe trip to and from my destination!! I will definitely use your services agin!Clara G.
High mileage truck with much wear for local use. Met my expectations.JOE J.
Le client n'a pas laissé de commentaire.rodolfo R.
Le client n'a pas laissé de commentaire.ALFREDO A.
They charged me for 3 days.. I only had the equipment for 3 hours on one day.. Returned the same day.Nathan B.
Le client n'a pas laissé de commentaire.Fernando L.
Very polite and helpful staff took care of all my needs for multiple services!Melissa W. | Expérience générale
Le client n'a pas laissé de commentaire.Aman V.
Le client n'a pas laissé de commentaire.TIMOTHY H.
Le client n'a pas laissé de commentaire.ROBYN E.
Le client n'a pas laissé de commentaire.Narayana R V M.
Le client n'a pas laissé de commentaire.TRAVIS B.
This was my first experience at this location. Everyone was very pleasantKERRY ANN F.
Le client n'a pas laissé de commentaire.alan F.
The team at Frisco Uhaul is always open for options, they tell you what they can do to help you. The open trailer received was very clean and when I finished it was an easy disconnect.CARLOS L.
Used this location before very good friendly serviceBarry S.
Fast and easy rental process, convenient location. The only one complain, the van smelled really bad.ANDREY T.
When I did the inspection for the rental I found the fuel line not matching the paperwork. So, I marked on the inspection and I still got charged for fuel. I had to drive back to the Uhaul location to fix the problem which took time out of my afternoon for something that could of been fixed over the phone.Williams S.
Very friendly ,great people to do business with very happy with it or everything and the way I was treatedWILLIAM E. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE M. | Premières impressions
Great staff - very helpful!Katherine G. | Premières impressions
Le client n'a pas laissé de commentaire.YOUNG J. | Expérience générale
Le client n'a pas laissé de commentaire.Glenn B. | Premières impressions
We've used UHAUL off and on for over 30 years. UHAUL and their Employees are great for ALL of your Moving Needs!Karen H. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Le client n'a pas laissé de commentaire.Andre W. | Expérience générale
Rate is too high. Facility and storage spaces could be cleaner.Mohsen K. | Expérience générale
Awesome customer service and impeccable facilities. Merci.Tabatha L. | Expérience générale
Smooth transaction!Jerry L. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen W. | Premières impressions
Le client n'a pas laissé de commentaire.Keisha T. | Expérience générale
Love you all location. Anytime I'm in Texas I use you all! Excellent service!Latoyah M. | Expérience générale
A little frustrated that the reservation online indicated it would be a first floor unit, but only third floor was available at check in. Other than that, a great experience so far!Brent R. | Premières impressions
Awsome staff recommend to family and friendsWesley L. | Premières impressions
Le client n'a pas laissé de commentaire.Michele S. | Premières impressions
Thank you for keeping my belongings safe!!DIANE O. | Expérience générale
Great people!! Good prices. Thanks for safely storing my stuff for a year.Lyndie L. | Expérience générale
Gracias por su servicio! Solamente una cosa quiero pedirles, qué mantengan fumigando el edificio para que se mantenga libre de insectos y quiten los insectos muertos de los corredores y bodegas, graciasJose C. | Premières impressions
Le client n'a pas laissé de commentaire.Steve D. | Premières impressions
Le client n'a pas laissé de commentaire.EDDIE G. | Premières impressions
Le client n'a pas laissé de commentaire.Antwan R. | Premières impressions
Easily accessed, clean and secure.Karen H. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen M. | Premières impressions
Le client n'a pas laissé de commentaire.Javier S. | Premières impressions
Le client n'a pas laissé de commentaire.YOUNG J. | Premières impressions
Le client n'a pas laissé de commentaire.lisa k. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW T. | Premières impressions
Very friendly and helpful. Seemed short staffed for a Friday but the guys were very helpfulScott S. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos C. | Premières impressions
Le client n'a pas laissé de commentaire.david V. | Premières impressions
Le client n'a pas laissé de commentaire.Rodolfo H. | Premières impressions
Brooke was my first contact person at this location and was very professional in dealing with my questions. Lane was great too and very helpful in his follow up.David G. | Premières impressions
Awesome experience, team was very helpful! Im happy to have a storage.Daniel L. | Premières impressions
Le client n'a pas laissé de commentaire.christopher s. | Premières impressions
The manager Lane was amazing to Work with. I'll send everyone there.Brandon F. | Premières impressions
Le client n'a pas laissé de commentaire.Ruben R. | Premières impressions
Le client n'a pas laissé de commentaire.Camilla G. | Premières impressions
Great assistance from everyone. Professional and friendly.Jan S. | Premières impressions
Very friendly and professional staff. Was shown my way to the unit, told where to park and where the restrooms are. Very clean facility, excellent facility! Easy access to load, free carts to help with moving the load. The best U Hall on Highway 380 in prosper, Frisco and Aubrey/little Elm.CHRISTINE H. | Premières impressions
Dry helpful people at this locationTONY K. | Premières impressions
Staff was very kind, informative and knowledgable. Whomever is managing this facility is doing an amazing job training staff, and running a top notch operation.David S. | Premières impressions
All very easy to get unit and move into the unit.Mary Elizabeth E. | Online Move In
Le client n'a pas laissé de commentaire.Carlton J. | Premières impressions
Le client n'a pas laissé de commentaire.Durant G. | Premières impressions
Excellent service, friendly staff. Very professional.STEVEN T. | Premières impressions
Le client n'a pas laissé de commentaire.AMANDA M. | Premières impressions
Josh is the best uhaul manager on planet Earth. Josh should swiftly be promoted to CEO. Everything was great. Especially Josh.DARLENE W. | Premières impressions
Le client n'a pas laissé de commentaire.DAWN B. | Premières impressions
Josh, Tatum and team are fantastic at serving customers! I've gotten a trailer hitch here for my bike rack, rented a van for a few hours, and now have a storage unit. I highly recommend this U-Haul store.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Greg J. | Premières impressions
Main doors to storage units don't open after offices hours close. That is a problem, when needing wide doorway.BRIAN J. | Online Move In
Tatum was great not just the 1st time but the 2nd as well when my daughter needed a space. Great employee.Steven R. | Online Move In
Le client n'a pas laissé de commentaire.Kwanza A. | Online Move In
The staff is extremely friendly and accommodating in the equipment is in excellent working order. Probably the best U-Haul facility I've been to.Alan F. | Premières impressions
Great experienceReggie B. | Premières impressions
Friendly staff, extensive U-Haul selection of products and services including climate controlled storage; a no brainer.Al M. | Premières impressions
Terrible staff, not willing to help or give information. Not friendly at all (probably did not want to work on Sundays). Love the facilities, but I don't remember being attended like this before.Vinicius P. | Premières impressions
Josh and his staff are always courteous and helpful. Josh always goes the extra mile to ensure my questions are answered and any issues are resolved.Savvas Learning C. | Premières impressions
Le client n'a pas laissé de commentaire.Richard A. | Premières impressions
My pin wouldn't let me in and I called the after hours number. Josh the General Manager answered promptly and was happy to assist.Creniques Events &. | Premières impressions
The staff was extremely friendly and professional. The facility has exceptional cleanliness appearance.jerry c. | Premières impressions
The staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.Pamela H. | Premières impressions
Rental experience went perfect, but haven’t actually moved anything in yet.James M. | Premières impressions
Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.David P. | Premières impressions
Fast and easyChristopher D. | Premières impressions
My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.Roy M. | Premières impressions
The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.Timithy C. | Premières impressions
Brain and staff are great customer advocates and seek to provide excellent service and succeed.Arnold M. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.