Le client n'a pas laissé de commentaire.Donald W.
Customer Reviews for U-Haul Moving & Storage of Frisco Prosper
Pour nous contacter
Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Had a problem where I spoke to a person at Ursula to schedule a reservation which ended up not being made in the system as described by call rep. I called the local uhaul which handled my needs in a professional manner.RONALD H.
Le client n'a pas laissé de commentaire.BRIAN F.
Very helpful, clean location that was easy to access.Thomas P.
Le client n'a pas laissé de commentaire.DANIEL M.
Very attentive and efficient staff! The trucks are always very clean. I appreciate the attention to detail this Uhaul location provides. Lane is amazing at recommending the correct trucks, storages, and accessories to keep our business running smoothly. Merci!Wesley L. | Expérience générale
You don't need to do anything differently, as far as I'm concerned. Keep providing great & friendly customer service. You have a newer & very nice & clean store, is the main difference between where I picked up & dropped off. Customer service was excellent. ThanksWarren K.
Le client n'a pas laissé de commentaire.Angelique H. | Expérience générale
Everything was wonderful! I made a safe trip to and from my destination!! I will definitely use your services agin!Clara G.
High mileage truck with much wear for local use. Met my expectations.JOE J.
Le client n'a pas laissé de commentaire.rodolfo R.
Le client n'a pas laissé de commentaire.ALFREDO A.
They charged me for 3 days.. I only had the equipment for 3 hours on one day.. Returned the same day.Nathan B.
Le client n'a pas laissé de commentaire.Fernando L.
Very polite and helpful staff took care of all my needs for multiple services!Melissa W. | Expérience générale
Le client n'a pas laissé de commentaire.Aman V.
Le client n'a pas laissé de commentaire.TIMOTHY H.
Le client n'a pas laissé de commentaire.ROBYN E.
Le client n'a pas laissé de commentaire.Narayana R V M.
Le client n'a pas laissé de commentaire.TRAVIS B.
This was my first experience at this location. Everyone was very pleasantKERRY ANN F.
Le client n'a pas laissé de commentaire.alan F.
The team at Frisco Uhaul is always open for options, they tell you what they can do to help you. The open trailer received was very clean and when I finished it was an easy disconnect.CARLOS L.
Used this location before very good friendly serviceBarry S.
Fast and easy rental process, convenient location. The only one complain, the van smelled really bad.ANDREY T.
When I did the inspection for the rental I found the fuel line not matching the paperwork. So, I marked on the inspection and I still got charged for fuel. I had to drive back to the Uhaul location to fix the problem which took time out of my afternoon for something that could of been fixed over the phone.Williams S.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.GEOFFREY H.
Le client n'a pas laissé de commentaire.BENARD GITUKU N.
No manager on site to voice complaints to left my phone number no return call I would not recommend U-Haul to anyone very poor customer serviceBruce H.
No improvement needed. Anthony Summerfield was more than professional. He went above and beyond to make sure everything went smoothly with the rental. I was greeted with an Good- morning ( something you do not hear or see anymore). Will be renting and referring here from now on.Derrick M.
Le client n'a pas laissé de commentaire.CODY L.
Le client n'a pas laissé de commentaire.THOMAS A.
Very friendly ,great people to do business with very happy with it or everything and the way I was treatedWILLIAM E. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS C.
Le client n'a pas laissé de commentaire.MICHELLE M. | Premières impressions
Hard working and polite fellows, who knew what they were doing. Can't beat that. I was impatient, because the people in front of me had all the time in the world and I was in a hurry, they weren't fazed and with their awesome attitudes we were laughing and joking by the time we were hitching up. Great young men. Make sure you keep them!Heyka Z.
Great staff - very helpful!Katherine G. | Premières impressions
Le client n'a pas laissé de commentaire.Nathan N.
No recommendations. The guys were great and helpful!Katherine G.
Le client n'a pas laissé de commentaire.YOUNG J. | Expérience générale
This crew was suu IU super awesomeKenny S.
These people were helpful and knew more about what they were doing and had to fix some errors made by the pickup location.KATIE H.
Le client n'a pas laissé de commentaire.Glenn B. | Premières impressions
Awesome service. Quick and thorough check-in. Pleasant experience.JAMES B.
When I arrived at the scheduled time, the 26' truck was not available. The customer support behind the desk informed me that the person assigned to the vehicle I was to drive didn't return their vehicle and notified them the day prior. I said I had made my reservation a week earlier. My loaders are fixing to be onsite to load my storage. He replied that they "can't help what renters/drivers do." I responded that Uhaul, "knowing that the truck wasn't going to the here, you should have notified me in advance, the truck wasn't available." Then, I could have made arrangements with the loaders to arrive at a later time. Another suggestion is that they contacted a nearby U-Haul location and requested one be delivered immediately. One of your employees suggested that I drive to one of two, if not both, sites and see if they have a truck. At this comment, I was incredibly agitated. If I contact Uhaul and make a reservation and they notify me that the contract agreement is valid, then I, the customer, expect Uhaul to follow through on their end of the deal. Uhaul should have contacted the other locations and asked if a truck was available and they should have delivered or gone to pick it up, not me. In the end, they did have a truck arrive at the Prosper location. When the truck arrived, it was filthy, dented in multiple places, and had a large scratch. I had to take pictures to inform Uhaul that the truck was dented, dirty, and scratched. I did not receive a clean vehicle. I have been a Uhaul customer for over three years. I pay my rent on time and every month. I expect much better service from a location with whom I was satisfied. Because the truck was late, the loaders worked longer, and the trip took longer. I hope that I receive a considerable discount for my troubles and unprofessional behavior by your company.Darrin H.
Le client n'a pas laissé de commentaire.EDWIN B.
Had trouble with trailer lights not working but roadside assistance was sent to fix it when I was on the road and was comped one day off my rental for inconvenience.Richard P.
Le client n'a pas laissé de commentaire.Tonya M.
We've used UHAUL off and on for over 30 years. UHAUL and their Employees are great for ALL of your Moving Needs!Karen H. | Expérience générale
Le client n'a pas laissé de commentaire.ROCHELLE R.
Le client n'a pas laissé de commentaire.George H.
The man that hooked up my trailer was so helpful and kind, reassuring me that the trailer would be easy to manuever.CHERYL E.
This location gave me a Truck with no oil in it! I had to drive 450 to Louisiana and ended up breaking down on the side of the road and having to wait for roadside assistance because of their lack of maintenance!!! This was a horrible experience.Chelsea O.
Other than the radio power knob being funky and the pad lock being frozen everything was great.Chris G.
I paid for a dolly, one dozen blankets, and a cart and none of it came with my truck.Mauricio R.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.RONALD H.
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Very friendly and accommodating staff.JOHN G.
Le client n'a pas laissé de commentaire.Andre W. | Expérience générale
Rate is too high. Facility and storage spaces could be cleaner.Mohsen K. | Expérience générale
Le client n'a pas laissé de commentaire.DEBRA V.
The windshield wipers were awful and barely worked making it very difficult to see, the truck was dirty and hadn't been swept out, and the clerk at the counter changed my home address to my destination address which resulted in her having to get manager approval for me to rent the truck.Rodney M.
Le client n'a pas laissé de commentaire.BYRON L.
Le client n'a pas laissé de commentaire.THACH L.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.GREG R.
Le client n'a pas laissé de commentaire.GREG R.
I have rented before, and it was easy , and the person made it quick and fast.Patty C.
Le client n'a pas laissé de commentaire.PATRICK C.
Le client n'a pas laissé de commentaire.Patrick C.
Le client n'a pas laissé de commentaire.EMILIANO G.
Le client n'a pas laissé de commentaire.COURTNEY J.
Le client n'a pas laissé de commentaire.ERNEST M.
Excellent customer service as always. Pleasant, friendly and very knowledgeable.DALE S.
Le client n'a pas laissé de commentaire.JEFFERY M.
Awesome customer service and impeccable facilities. Merci.Tabatha L. | Expérience générale
Exceptional Service & 20' Truck! After the sale I made a call back inquiry for missing item and staff again was exceptional!BILL B.
Smooth transaction!Jerry L. | Premières impressions
Le client n'a pas laissé de commentaire.Guy S.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Kathleen W. | Premières impressions
Le client n'a pas laissé de commentaire.Jerry L.
Le client n'a pas laissé de commentaire.Rene D.
fast service. friendly associates.Susan M.
Le client n'a pas laissé de commentaire.Curtis F.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.MICHAEL C.
Excellent customer service from all personnel.Dale S.
Le client n'a pas laissé de commentaire.Keisha T. | Expérience générale
Love you all location. Anytime I'm in Texas I use you all! Excellent service!Latoyah M. | Expérience générale
Nice friendly staff. Simple procedure and fast in and out. Everything was perfect!JAMES M.
Le client n'a pas laissé de commentaire.Wayne B.
Elderly was awesome. Best uhaul location I've ever used.Kyle M.
Le client n'a pas laissé de commentaire.JAMES B.
Thanks, Nick for all your genuine interest in helping me at the Prosper Uhaul location. I didn't get the cover trailer size I wanted but the one was provided at the location I was able to do all the chores at hand. Thanks so much, CarlosCarlos L.
The driver side door would not unlock with key had to open thru passenger side also light in back of truck did not work the truck smelled like cigarettes it drove like crap worse Uhaul I've ever rented and I've rented a lot of last 2 yearsBRENDA S.
Le client n'a pas laissé de commentaire.Rochell P.
One clerk acted as though I was interrupting his life to obtain service while he was the clerk and I was the only customer in the store at the time.KENNETH M.
A little frustrated that the reservation online indicated it would be a first floor unit, but only third floor was available at check in. Other than that, a great experience so far!Brent R. | Premières impressions
Keep up the GOOD WORKGUY G.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.JOSEPH D.
Le client n'a pas laissé de commentaire.Ivan A.
Everything was great.Ronald D.
Le client n'a pas laissé de commentaire.anton Z.
Le client n'a pas laissé de commentaire.Danielle F.
Le client n'a pas laissé de commentaire.TERESA T.
Le client n'a pas laissé de commentaire.Dorothy L.
Awsome staff recommend to family and friendsWesley L. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES M.
Very kind staff. I couldn't complete my online drop off thing but I took a picture of my drop off. With unexpected much ease, the drop off process was already completed by the time I checked in at about 0830. Kuddos to you guys. Excellent service ðŸ'PAUL KABIRU NGUG M.
Le client n'a pas laissé de commentaire.Michele S. | Premières impressions
Le client n'a pas laissé de commentaire.Richard H.
Thank you for keeping my belongings safe!!DIANE O. | Expérience générale
Le client n'a pas laissé de commentaire.JACK L.
Great people!! Good prices. Thanks for safely storing my stuff for a year.Lyndie L. | Expérience générale
Gracias por su servicio! Solamente una cosa quiero pedirles, qué mantengan fumigando el edificio para que se mantenga libre de insectos y quiten los insectos muertos de los corredores y bodegas, graciasJose C. | Premières impressions
Le client n'a pas laissé de commentaire.Steve D. | Premières impressions
Le client n'a pas laissé de commentaire.EDDIE G. | Premières impressions
Le client n'a pas laissé de commentaire.Antwan R. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
The elevator was not working on move in day. No sense of urgency to have it fixed. Was told would probably be 2-3 days before repaired. Not a good experience.Steven P. | Premières impressions
It is difficult to turn into the facility. Impossible if going east on US 380 and dangerous going west.GREGORY A. | Expérience générale
Le client n'a pas laissé de commentaire.Mike S. | Expérience générale
Le client n'a pas laissé de commentaire.Brianna S. | Expérience générale
Easily accessed, clean and secure.Karen H. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen M. | Premières impressions
Le client n'a pas laissé de commentaire.Marian P. | Expérience générale
Le client n'a pas laissé de commentaire.Javier S. | Premières impressions
Key pad never worked properly. Had to go inside or just let alarm ⏰ sound off. No one ever came around to check on.WILLIAM W. | Expérience générale
I rented a car dolly for some reason the truck had a short in the electrical system and would not carry a car dolly with the lights working this made it very inconvenient for me after loading the truck for 4 hours then having to drive all the way back and get my car they said they were going to give me a discount they didn'tKEVIN D. | Expérience générale
Le client n'a pas laissé de commentaire.YOUNG J. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremy T. | Expérience générale
Awesome.. give raisesMarc J. | Expérience générale
During our short stay I have tried to reach someone in person multiple times. Phone calls impossible and numerous emails unanswered. Expect to have to go to the office, in person, to ask or resolve any issues. During my check-in process there were untrained staff running the front desk. The owner, in person, actually said he will process my free month but he never did. As I checked out the employee working the desk was wonderful and handled my free month, hopefully. Still waiting for verification. Make sure this facility also trains you on how to enter the storage facility. Tip. You must swipe your care on the left hand card reader. Do not use the one on the right. The staff knows the one on the right doesn't work. Also the sliding glass door will always be open making the facility unsecure.Gregory P. | Expérience générale
Le client n'a pas laissé de commentaire.lisa k. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW T. | Premières impressions
Very friendly and helpful. Seemed short staffed for a Friday but the guys were very helpfulScott S. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos C. | Premières impressions
Le client n'a pas laissé de commentaire.Hisham S. | Expérience générale
Le client n'a pas laissé de commentaire.david V. | Premières impressions
Le client n'a pas laissé de commentaire.Rodolfo H. | Premières impressions
Brooke was my first contact person at this location and was very professional in dealing with my questions. Lane was great too and very helpful in his follow up.David G. | Premières impressions
Awesome experience, team was very helpful! Im happy to have a storage.Daniel L. | Premières impressions
Le client n'a pas laissé de commentaire.christopher s. | Premières impressions
The manager Lane was amazing to Work with. I'll send everyone there.Brandon F. | Premières impressions
Le client n'a pas laissé de commentaire.Ruben R. | Premières impressions
Le client n'a pas laissé de commentaire.Camilla G. | Premières impressions
Great assistance from everyone. Professional and friendly.Jan S. | Premières impressions
Very friendly and professional staff. Was shown my way to the unit, told where to park and where the restrooms are. Very clean facility, excellent facility! Easy access to load, free carts to help with moving the load. The best U Hall on Highway 380 in prosper, Frisco and Aubrey/little Elm.CHRISTINE H. | Premières impressions
Dry helpful people at this locationTONY K. | Premières impressions
Le client n'a pas laissé de commentaire.ruben s. | Premières impressions
Staff was very kind, informative and knowledgable. Whomever is managing this facility is doing an amazing job training staff, and running a top notch operation.David S. | Premières impressions
Great customer service from both Nicks ...extremely friendly and over the top with there experience and customer service ... would recommend this site truly because of those guys.. 5 star if you ask meMarc J. | Premières impressions
All very easy to get unit and move into the unit.Mary Elizabeth E. | Online Move In
Le client n'a pas laissé de commentaire.DANIEL T. | Premières impressions
Le client n'a pas laissé de commentaire.Carlton J. | Premières impressions
Le client n'a pas laissé de commentaire.Durant G. | Premières impressions
Excellent service, friendly staff. Very professional.STEVEN T. | Premières impressions
Le client n'a pas laissé de commentaire.AMANDA M. | Premières impressions
Josh is the best uhaul manager on planet Earth. Josh should swiftly be promoted to CEO. Everything was great. Especially Josh.DARLENE W. | Premières impressions
Le client n'a pas laissé de commentaire.DAWN B. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELA H. | Premières impressions
Josh, Tatum and team are fantastic at serving customers! I've gotten a trailer hitch here for my bike rack, rented a van for a few hours, and now have a storage unit. I highly recommend this U-Haul store.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Greg J. | Premières impressions
Main doors to storage units don't open after offices hours close. That is a problem, when needing wide doorway.BRIAN J. | Online Move In
Tatum was great not just the 1st time but the 2nd as well when my daughter needed a space. Great employee.Steven R. | Online Move In
Le client n'a pas laissé de commentaire.mark b. | Premières impressions
Le client n'a pas laissé de commentaire.Kwanza A. | Online Move In
The staff is extremely friendly and accommodating in the equipment is in excellent working order. Probably the best U-Haul facility I've been to.Alan F. | Premières impressions
Le client n'a pas laissé de commentaire.Lucille P. | Premières impressions
Great experienceReggie B. | Premières impressions
Friendly staff, extensive U-Haul selection of products and services including climate controlled storage; a no brainer.Al M. | Premières impressions
Terrible staff, not willing to help or give information. Not friendly at all (probably did not want to work on Sundays). Love the facilities, but I don't remember being attended like this before.Vinicius P. | Premières impressions
Josh and his staff are always courteous and helpful. Josh always goes the extra mile to ensure my questions are answered and any issues are resolved.Savvas Learning C. | Premières impressions
Le client n'a pas laissé de commentaire.Richard A. | Premières impressions
Josh was excellent. He explained everything and his customer service was top notch. He genuinely care about his customer. I'll definitely use this facility for additional storage space.Christopher M. | Premières impressions
My pin wouldn't let me in and I called the after hours number. Josh the General Manager answered promptly and was happy to assist.Creniques Events &. | Premières impressions
The staff was extremely friendly and professional. The facility has exceptional cleanliness appearance.jerry c. | Premières impressions
The staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.Pamela H. | Premières impressions
Rental experience went perfect, but haven’t actually moved anything in yet.James M. | Premières impressions
Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.David P. | Premières impressions
Fast and easyChristopher D. | Premières impressions
My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.Roy M. | Premières impressions
The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.Timithy C. | Premières impressions
Brain and staff are great customer advocates and seek to provide excellent service and succeed.Arnold M. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.