Évaluations des clients U-Haul Moving & Storage of Front Street

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Front Street

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

RAYMOND H. le

Évaluation :

great services

Widline G. le

Évaluation :

The customer service representatives were helpful, knowledgeable and friendly.

Judith M. le

Évaluation :

despite the slight build of ice this past storm, our experience has been good

Jason B. le

Évaluation :

Excellent service at an economically friendly price.

JEFF H. le

Évaluation :

the call center should tell you that you need to go to Chenango for signing up for unit, also the call center should tell you that you need to buy or bring specific lock ahead of time also, not good

Judith Z. le

Évaluation :

My only negative is when they changed the unit doors, I was not notified. I discovered it when I could not unlock my unit. When I went to the office they informed me of the change and my new lock.

Joseph Z. le

Évaluation :

Uhaul web needs to connect to local office to keep website current

Deborah W. le

Évaluation :

everything was great.. My things were safe and it was convenient to get my things in and out.

linda c. le

Évaluation :

Staff at Chenengo St were very courteous and accommodating

regina G. le

Évaluation :

Billed $72.90 8/16. Checked out of storage facility 8/19. Promised to prorate fee & credit my card. Called back recently. Clerk said they failed to close it out. Promised to take care of it & credit.

anisah c. le

Évaluation :

Great

caryn l. le

Évaluation :

If you are going to change a customer’s lock on their Uhaul storage unit, I highly recommended that you NOTIFY THE CUSTOMER! This was not acceptable!

shawn r. le

Évaluation :

Paid for 2 months of storage and only stored my belongings for 1 and a half weeks. Still haven't gotten the extra months back on my card and it's been about 3 days already.

lidia z. le

Évaluation :

-

Tara B. le

Évaluation :

Good people. The after hours phone service left much to be desired. They couldn’t provide information or resolve issues. But the desk guys in Binghamton were great.

richard m. le

Évaluation :

Only thing is I wish call’s could go to you rather than the call center

Doreen M. le

Évaluation :

Thank you the service was great. I appreciate the short term storage options for college students

marilyn h. le

Évaluation :

Why did I get another rent reminder? I closed the account and surrendered the room in early J JULY

Andrew S. le

Évaluation :

Full of rats

Doreen M. le

Évaluation :

Great assistance, especially the site attendant helped me tremendously

Liz d. le

Évaluation :

It was a bad experience.

Julian J. le

Évaluation :

U-Haul

daniel r. le

Évaluation :

Great customer service.

gregory h. le

Évaluation :

Good job

Allison M. le

Évaluation :

The unit was clean, easy to access and perfect for our needs.

Karyssa B. le

Évaluation :

The staff made our experience at U-Haul storage excellent. One hiccup: Information regarding registration was unclear and at a separate location we didn’t know of until the day we arrived.

Julian J. le

Évaluation :

above average

Lisa F. le

Évaluation :

It took awhile before they were able to actually charge my account, though they found the reservation quickly. The manager was very nice and I would recommend this facility.

Charles A. le

Évaluation :

Very easy process and set up.

cassadra g. le

Évaluation :

Good service

NICKCOLAS D. le

Évaluation :

The rates are too expensive for what you get, + multiple charges (extra $10 for 24 hour access, had to buy a lock). A machine working at the counter could have been more friendly than the salesperson.

WILLIAM E. le

Évaluation :

There was great customer service and the staff was great

Timothy W. le

Évaluation :

Mattress and multiple items were ruined from roof leaking

wendy v. le

Évaluation :

Most of my stuff was ruined with mold the staff was very rude and not helpful. Formal complaint did not solve issues. Still waiting for a response. I was unable to get to my things for several months

Jennifer N. le

Évaluation :

The online service allowed me to reserve a unit that was not available. Also, having to go to an entirely different location where the office has personnel to get the issue resolved is ridiculous!

Angela A. le

Évaluation :

I have had TERRIBLE experience with this company in the past and ONLY went back because I was desperate.The service has gotten WORSE!! Simply awful. Terrible customer service! So many negatives.

cassadra g. le

Évaluation :

Very helpful.

Judith Z. le

Évaluation :

I was very satisfied with the service I received setting up my storage unit.

Gary B. le

Évaluation :

I'm waiting for the $129.95 rental fee to reverse the charge to my credit card.

Khyrstal S. le

Évaluation :

Place is not taken care of due to office being closed. Needs to open office back up there.

Valerie N. le

Évaluation :

Called Chenango. Unit available at Front St. Was closed. Went to Chenango back to Front Street. Wasn’t given 🔒. Back to Chenango to get 🔒.Should have been in unit back to Front St met guy for🔒.

David K. le

Évaluation :

All staff involved were knowledgeable nd efficient. VERY easy!

Tom D. le

Évaluation :

The dirt that got into the unit from the road was terrible. The door to my unit was broken. It never stayed up by it self , didn't seal right allowing all the road dirt to get in and sometimes water.

thomas w. le

Évaluation :

A+

Debbie G. le

Évaluation :

My first u-haul order was messed up on 9/20/18. I was on the telephone for hours and did not even get my u-haul until 9/27/18. Once the mess was settled, everything from that point went well until they picked up my box and lifted up my walkway.

john L. le

Évaluation :

Stan was very helpful and informative. Thank you Stan

bill t. le

Évaluation :

Good job

julie c. le

Évaluation :

Thank you

renee v. le

Évaluation :

I was wrongfully locked out of my unit multiple times. Staff was unhelpful and downright rude. Multiple items of mine were destroyed by water damage from a leak in the unit.

Amy M. le

Évaluation :

Was looking for storage unit for my daughter’s college dorm stuff over the summer. I was pleased with ease of use. Very secure. Would not rent outside unit again. Too damp and musty.

pamela c. le

Évaluation :

We are a small service oriented business and have rented vehicles and, now, a storage unit from this location and the folks here have always been A#1 to work with. Kudos to the staff!!

Scott L. le

Évaluation :

Nice

linda m. le

Évaluation :

All my things were kept safe and dust and dirt free, thanks again for your support.

Walter Scott B. le

Évaluation :

The on-site office is no longer manned. Site management is handled from a remote location, approximately 2 miles away.

tammy S. le

Évaluation :

Complaints not addressed like told sfter an hour and half on the phone

mike o. le

Évaluation :

Horrible experience. After I was out, they still kept trying to charge me for up to 2 months after. Threatening me with penalties and liens. Never go through U-Haul.

CAROL O. le

Évaluation :

All good.

Thomas Y. le

Évaluation :

Not having a pro-rated refund after move-out was a big turn off.

Joe T. le

Évaluation :

Nothing every thing was great

Dustin C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark M. le

Évaluation :

No comment!

BILL O. le

Évaluation :

nothing

Jonas P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Derek S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth M. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT A. le

Évaluation :

Great rent, straps broke due to unknown cause and i wasnt hassled or charged for their replacement thankfully

PATRICK D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sam P. le

Évaluation :

Personal was very helpful, no problem returning the truck there, had all over information a file. Was sorry to hear of the problems we had at the starting point, was unable to do any thing about refunds, which I said was not his fault or problem. We where in and out of there in less then 5 minutes.

john D. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lynne S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas K. le

Évaluation :

The Front Street location was helpful and easy on our drop off.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edin Z. le

Évaluation :

Rented a trailer with no license plate and got pulled over

Lucas C. le

Évaluation :

Both gentlemen that helped me were very polite. I recommend this place to anyone.

Nathan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vanessa J. le

Évaluation :

I've had an excellent experience with Uhaul. I will rent from them again. Totally satisfied

Linda K. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lynne S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joe R. le

Évaluation :

Le client n'a pas laissé de commentaire.

alyssa G. le

Évaluation :

Not make deals for moving vehicles that you won't actually have on the days for which they are wanted nor at the agreed upon location. (or anywhere close)

James M. le

Évaluation :

easy to find , looked like new building, very professional staff, drop off took several minutes and was a pleasure

diane W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Billy jo F. le

Évaluation :

it would have been nice to know when I purchased the insurance that It DOES NOT cover certain damages to the the truck. And that plastic corners cost hundreds of dollars to fix! I will rent from uhaul ever again!

John P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ellen K. le

Évaluation :

The staff there are just wonderful. Very Very Helpful. The computer system doesn't work and it takes at least 1/2 to rent anything. They don't sell hitches or boxes. We bought units in an auction and there was so much rat crap inches deep in some units that I would never store anything there. Shawn and Nicole are great employees butt he place is a dump.. Chenango Street is great

kate F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bonnie M. le

Évaluation :

Do not bill extra for wrong location when drop off was correct.

James S. le

Évaluation :

The young lady was awesome and explained everything.

Marc C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve K. le

Évaluation :

Gentleman at the counter need to count the number of bags of blankets he gives you I only took 3 got charged for 5

David R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter C. le

Évaluation :

This location is not up to U Haul standard and should be shut down. It is also a repocession operation and drugs are openly sold on the street.. Because of the repo operation, my tow vehicle, trailer, and car had to arranged in a curve. Further the trailer was not set up properly according to U Haul procedures. Your operator directed the damage to my car. The trailer equipment was defective and could not properly fasten my car. Further no one apologized or offered the $50 guaranty.

Shalika B. le

Évaluation :

The general manager provided excellent customer service.

Wendy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

kevin G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert P. le

Évaluation :

Le client n'a pas laissé de commentaire.

TINA R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bill P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel F. le

Évaluation :

Nothing! Very happy,great customer service

kevin K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark R. le

Évaluation :

Anthony was very accommodating and friendly. He seemed to enjoy doing the work he does. He covered all the details but not in a boring way. He's a great people person.

Dan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary D. le

Évaluation :

I was charged an additional fee of several dollars for being over the allowed mileage, even though I was actually 8 miles under the allowed mileage per my GPS and Google maps. Not a big deal, but the one minor negative for the moving experience that day.

ROBERT D. le

Évaluation :

have fuel tanks FULL, then they can much more easily be returned at FULL, this trying to figure out how much to put in so it comes up to 3/8 of a tank is nonsense.

KEN P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michelle L. le

Évaluation :

Very helpful and pleasant.

AJ C. le

Évaluation :

I paid for an extra 90 miles for a total of 120. I used a total of 53 miles so I used 20 miles that I paid extra for and they rest (70) miles I don't get my money back it kinda of a all well you lose kinda deal. I got more then I needed just so I don't go over the allowed amount well this will be the last Time I ever use them and I will tell anyone I know not to because this isn't right

GREGG M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN R. le

Évaluation :

very friendly staff and had no issues what so ever and the price was just great.

john W. le

Évaluation :

Le client n'a pas laissé de commentaire.

LUCILLE F. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID W. le

Évaluation :

Le client n'a pas laissé de commentaire.

DOUG S. le

Évaluation :

The truck had a VERY BAD front end shake (bounce) that I couldn't see out of the drivers side mirror. Which make it a very unpleasant trip,

gil D. le

Évaluation :

The general manager (Anthony Hall) was helpful. The pick up and return of the vehicle went smoothly. Vehicle was clean and performed well.

PETE V. le

Évaluation :

Le client n'a pas laissé de commentaire.

KRISTA C. le

Évaluation :

Wonderful customer service! Both the manager, Anthony, and the customer service representative (I cannot recall her name) were professional and helpful. This shop is new to U-Haul and they have cleaned it ip inside, outside and definitely improved the facility. Give them both a raise!

JOHN M. le

Évaluation :

Le client n'a pas laissé de commentaire.

LAWRENCE W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samuel C. le

Évaluation :

Le client n'a pas laissé de commentaire.

KAREN G. le

Évaluation :

Le client n'a pas laissé de commentaire.

ADDY G. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHARON J. le

Évaluation :

Was not able to rent the size truck I reserved. Pick up location was changed last minute.

VALERIA N. le

Évaluation :

Le client n'a pas laissé de commentaire.

GINA B. le

Évaluation :

Great management, hard working people

Barbara G. le

Évaluation :

Le client n'a pas laissé de commentaire.